# Page 30 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 30 - Is Salesforce Service Cloud the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (824) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 30 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 726-750 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IF Ivan F. Sales Construction Used the software for: Less than 6 months ### "Comprehensive Solution" October 6, 2016 4.0 Good platform on a solid and widely used platform, not as many customizable options as we would have liked. More expensive than several other options we explored and numerous options didn't suit our business specifically. Review Source MM Marielle M. Recruitment Especialist Management Consulting Used the software for: 6-12 months ### "Desk.com Review" November 14, 2018 5.0 Pros This is Good in tracking profit, works, expenses, customer service and time scheduling even in keeping file. Cons As of now is always demand internet connection to use this app good. Nothing else than that. Review Source DF Donna F. Solutions Support-Tier II Computer Software Used the software for: 6-12 months ### "Salesforce Case Management" March 6, 2015 4.0 Pros It's fairly easy to use and intuitive. I like how it is clear on what you need to enter when submitting a case. Cons In our company's version, it requires too many clicks and restrictions on what you can do next. Review Source CM Christopher M. Owner Used the software for: Less than 6 months ### "Great CRM software for start up and small businesses. " February 26, 2019 5.0 Pros Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface. Cons Great for smaller businesses but not really made for the larger businesses. This is very easy to use though and quick to setup Review Source sS sam S. content editor Newspapers Used the software for: Less than 6 months ### "sales calls " October 22, 2018 4.0 Pros the drop downs were very helpful in quickly detailing my visit Cons there was no way to integrate from our old sales tracking system. so i had to manually set myself up Review Source KT Karen T. Community Relations Specialist Insurance Used the software for: 2+ years ### "Salesforce Works Well" December 8, 2016 4.0 My company has been using Salesforce for 3 years now and I loved the reporting feature until they updated the software. All in all, Salesforce works well for me. Pros Reporting feature Cons They change the reporting feature, not for the better Review Source AG Aníbal G. PPM/ITG & NPD - Leader de Proyecto Used the software for: 6-12 months ### "null" June 19, 2018 3.0 Review Source AV Adriana V. Administrator Computer Software Used the software for: Less than 6 months ### "Salesforce Administrator " January 24, 2017 5.0 As a Salesforce Administrator in charge of Sales Operations, I would recommend this product to any industry. It is customizable to meet any business need for all business. Pros Customizable Review Source rR ryan R. Marketing Used the software for: Less than 6 months ### "Simple and easy CRM that integrates what I need!" June 25, 2018 5.0 Pros Reputable and has a lot of features. As I learn it can be beneficial where it saves us time and money! Cons A bit confusing on how to implement everything starting from scratch. It seems there needs to be a lot of training involved to figure out how to set stuff up. Looks a bit technical at times. Review Source DE Debra E. Recruiter Hospital & Health Care Used the software for: Less than 6 months ### "Salesforce" October 27, 2016 5.0 We use it for everything but onboarding. The Counselors and Management love it. Pros You can adapt it for almost anything. Cons Tough for the technology challenged. Review Source JK Joe K. Primary/Secondary Education Used the software for: ### "The Ease of Using Desk.com" November 24, 2014 5.0 Pros Desk.com has an easy-to-use website and is very simple to use for support with my client base. It is very "user friendly," and helps me select the right support solution for my needs. Cons Nothing, really. I like it all. The website is very navigable and the support I receive means that I make fewer calls to resolve my issues. Review Source JC Jacqueline C. Computer Software Used the software for: ### "Desk.com - for streamlining your custom support team" July 31, 2014 3.5 Pros It has easy ticket management, good reporting, and custom field tracking. It allows for great automation through macros. Cons The setup is complex. It uses of liquid variables instead of html for email formatting. It's very difficult to customize the help site without heavy HTML knowledge and/or additional resources. Review Source mS michael S. manager Financial Services Used the software for: Less than 6 months ### "Great Software" December 4, 2018 5.0 Pros This is seriously the most powerful software I have used Cons It takes a bit to set up, but it is so good it is worth. Review Source JC Jonathan C. Medical Practice Used the software for: ### "We ended up moving away from Desk due to poor API documentation" February 5, 2015 2.0 Pros I liked the easy setup. Help Desk functionality, such as ticket tracking, hosting knowledgebase, ticket routing, social media integration, and API would be great, but only if they work as advertised, which they do not necessarily do. Cons The poor documentation and inflexibility of their customer support. Review Source JT Julie T. Programmer Utilities Used the software for: 6-12 months ### "great for workflow management" October 5, 2016 5.0 Easier to manage cases for Customer reps. Gave them the ability to track and follow up cases that were not actively being worked on. Pros Ease of use Cons integration with other system Review Source bC bobby C. Used the software for: ### "great product" October 6, 2016 5.0 Great product. Integrates perfectly with salesforce.com. A must have for my sales and support. get community features. Review Source DL David L. Computer Software Used the software for: ### "Second company and still using Desk" November 17, 2014 5.0 Pros There is an immense ability to easily build in automation to streamline the support process. We are a very heavy Salesforce shop and love the fact that there is out-of-the-box integration that is simple to set up. Cons You cannot switch between case interactions (ex. phone call then email). Review Source ES Eric S. channel manager Telecommunications Used the software for: Less than 6 months ### "Salesforce review" January 24, 2017 5.0 I cannot live without Salesforce. I use it daily to manage my prospects and manage my sales. very easy to use! Review Source MS Mark S. Sales Health, Wellness and Fitness Used the software for: Less than 6 months ### "Benefits for large teams" August 28, 2018 4.0 Pros You quickly learn how productive your team is. Infinite tracking is a great feature that keeps you tuned in to your goals and hopefully pass them. It’s also pretty good to use for lead tracking and easy follow up. It really has too many features to list and explain but this is an overall good tool. Cons Maybe a little heavy priced at first but I think you counter that with increased sales that it leads. I didn’t find it real user friendly at first but you get there. Review Source MR Mar R. Mobile Computing and AR/VR Manager Civil Engineering Used the software for: Less than 6 months ### "Collaborating with Salesforce" August 13, 2018 3.0 Reaching a wide audience in a global company of more than 15,000 employees. Able to target information to groups of people based on their profiles, interests, and tags. Able to internally market my own skills. Pros Using "Chatter," the social media component of Salesforce, able to collaborate within a large company of more than 15,000 employees. Cons The Chatter pages do not have much flexibility in format, or in storing and collaborating on documents, more designed for short posts. Review Source cC carmine C. Owner Management Consulting Used the software for: Less than 6 months ### "Not cheap and not good" September 7, 2015 2.0 Pros It is important for us to have a customer service software - this one is not it. Cons Customer service is very hit and miss (mostly miss) Four times we called the rep did not have the answer or gave us the wrong answer. One call the rep was very good. Also it is overpriced. Review Source DP David P. Head Technician Computer & Network Security Used the software for: Less than 6 months ### "Good Donation Tracker" September 20, 2018 5.0 Pros It was easy to us and the Customer Support was amazing. I was skeptical at first but one of there sales guys turned me around. Cons Didn't find any real cons about this software. when I did run into a problem Customer Service helped me. Review Source WL Winnie L. IT Director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Salesforce.com" January 30, 2017 5.0 Salesforce Case management tool is easy to use, configure and the reporting tool is also powerful. I would highly recommend this product. Pros It is easy to use, highly configurable and can be administered by the business. Cons The license fee is expensive. Review Source MM Michael M. Customer Service Consumer Electronics Used the software for: 2+ years ### "Notes for your business" November 5, 2018 4.0 Pros one of the best programs for notes for the business Cons lots of different features, big learning curve Review Source TC Troy C. Computer Software Used the software for: ### "Still good, but watch out for pricing" November 28, 2014 4.0 Pros I like the integration of the support center / knowledge base with support ticketing. Also, support for social networking is good. Cons I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[ITSM](https://www.capterra.com/itsm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.