# Page 31 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 31 - Is Salesforce Service Cloud the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (824) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 31 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 751-775 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CL Cally L. Oil & Energy Used the software for: ### "Great Product" October 26, 2014 4.0 Pros Love the universal inbox. Allows me to view and respond to customer inquires. Best of all, it's all in one easy to use place. Cons Price. There are some similar products that are much better priced and offer more options and better customer service. Review Source AP Alana P. Retail Used the software for: ### "Director of Customer Service " November 17, 2014 4.0 Pros I like how organized it is, and I like being able to tag cases and keep track of customers. Cons I don't like the reporting tools; the data is not very useful. I also sometimes find it difficult to tell if a customer has replied recently or not. Review Source PL Patricio L. Account Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "We have just implemented" September 22, 2016 4.0 Pros Very straight forward yet powerful, particularly on the desktop version. It is a major plus for us that it can work off-line. The reporting is incredibly helpful and easy to use.Overall very satisfied with it and we feel like we are just scratching the surface. Cons The mobile app needs some more work. (There are some inconsistencies in use between the desktop and the mobile). Other thant that we find no major flaws with the product. Review Source SG Sumit G. Used the software for: ### "Good start for a business" December 14, 2016 4.0 Using Salesforce is not just creating an Account and working on it. It's actually much more than that. From starting a business to getting an opportunity is all one process which matters a lot. Being it is used by user, business or by client it has all different features and functionality for all Pros It's good Review Source SH Spencer H. Used the software for: ### "Our sales team depends on SFDC" October 14, 2016 4.0 SFDC has played a tremendous role in helping our sales team take control of our sales pipeline. Whether it's forecasting, prospecting or researching customer activity, we're able to efficiently manage our business. While we're still trying to get our team to adapt to Lightening, I'm sure we'll get there. Review Source JT John T. Computer Software Used the software for: ### "I am a Desk admin and an agent that uses it daily" November 20, 2014 5.0 Pros Their customer service is extremely fast and pleasant. The product itself works well enough for our needs after some tweaking. Cons Some features feel incomplete (e.g., some of the business insights features feel like they need more work). Review Source KM KH M. Primary/Secondary Education Used the software for: ### "Desk.com excellent experience" January 16, 2015 4.5 Pros The ease of using the product and the support has been very good. I've contacted them a couple of times and got answers right away. Cons I cannot think of anything. Of course, if the cost was less, that would make it even better. Review Source CM Carol M. Manager Leisure, Travel & Tourism Used the software for: I used a free trial ### "Gestire portafoglio clienti " February 13, 2023 3.0 Pros Database clienti funziona bene e aggiorna facilmente Cons Da migliorare assistenza clienti e implementazione Review Source RM Rodny M. Alumno Libraries Used the software for: I used a free trial ### "Precio" November 5, 2022 5.0 Pros Está muy barato el producto y su utilidad es muy buena Cons Está todo en lo normal no hay fallas en el sistema Review Source JY Julie Y. Used the software for: ### "Fantastic software!" December 5, 2016 5.0 The ease of use for even a beginner makes this software attractive! The layout isn't overwhelming, as many websites have too much stuff they try to fit on the homepage. Navigating the website and finding information is easy. I have also found the FAQ and how-to pages very useful. Review Source HM Helena M. Management Consulting Used the software for: ### "Desk.com recommendations" December 23, 2014 4.5 Pros It's comfortable and easy to use the product. The vendor is great, and we haven't had too many problems. Cons As with most things in life, the initial expense and worry about trying something new were the only downsides. Review Source SC Sakina C. Computer Software Used the software for: ### "Desk.com is the perfect solution for our company" November 19, 2014 4.5 Pros It has a nice design and is easy to use. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce. Cons Occasionally, there are issues with outbound and inbound emails. Review Source DH Daniel H. Management Consulting Used the software for: ### "Desk.com Review" October 27, 2014 5.0 Pros Simple, direct support, streamlined website. Minimal training to use. Cheap. Cons Prior to use, we had physical tickets and outsourced the calls to a minimum wage secretarial "pool," which was iffy at best. Review Source BH Barry H. Used the software for: ### "Service Cloud" October 6, 2016 3.0 Service cloud does many things well but UI lets it down. Very difficult to see all things quickly.\\ Would liek the user to be able to view updates or actions on multiple accounts when they log in to either home or an account. Pros Very configurable Cons nasty UI Review Source HM Helena M. Primary/Secondary Education Used the software for: ### "My review of Desk.com!" December 23, 2014 4.5 Pros I like the entire product and vendor. It has been a nice addition to both my work and personal day to day goings. Cons I can not think of anything that I have not liked so far and hope it stays that way. Review Source VR Verified Reviewer Graphic Designer Financial Services Used the software for: Less than 6 months ### "Better than our previous program" August 21, 2018 4.0 Pros Easy to use and great interface. Much better than previous software Cons The time it took to get it launched at our company Review Source FR Florian R. Solution Architect & Marketing Cloud Expert Information Technology and Services Used the software for: ### "null" December 26, 2018 5.0 Review Source AC Alan C. Used the software for: ### "null" May 29, 2019 5.0 Review Source YSZ Yashar Soushyant Z. CEO , Chairman, Managing Director Business Supplies and Equipment Used the software for: ### "null" May 26, 2018 4.0 Review Source EL Elliot L. CEO & Board Member Information Technology and Services Used the software for: ### "null" December 6, 2018 4.0 Review Source AR Alicia R. unemployed Information Technology and Services Used the software for: ### "null" April 19, 2018 4.0 Review Source RH Raymond H. Chief Information Officer Telecommunications Used the software for: ### "null" November 10, 2018 2.0 Review Source BV Blake V. IBM Client Executive / Solutions Sales Information Technology and Services Used the software for: ### "null" May 22, 2018 4.0 Review Source MP Mapheu P. Executive Office Used the software for: ### "null" September 19, 2018 1.0 Review Source OW Oscar W. Operation Manager Telecommunications Used the software for: ### "null" May 5, 2018 5.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.