# Page 32 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 32 - Is Salesforce Service Cloud the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (824) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 32 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 776-800 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DP David P. Used the software for: ### "null" April 6, 2019 5.0 Review Source EC Erin C. Marketing & Events Coordinator Financial Services Used the software for: ### "null" November 12, 2018 5.0 Review Source FN Fiona N. Used the software for: ### "null" July 27, 2018 5.0 Review Source GN Garth N. Director IT, Digital Transformation Mechanical or Industrial Engineering Used the software for: ### "null" June 29, 2018 4.0 Review Source OS Oliver S. Assistant to Fashion Director at GQ Style Publishing Used the software for: ### "null" January 16, 2019 3.0 Review Source JJ Jeff J. CEO Automotive Used the software for: Less than 6 months ### "Sales force CRM and product suite is top knotch" November 30, 2018 5.0 Pros This is the industry standard, easiest to use, easy to learn. Great value. Glad I switched to Salesforce Cons Nothing. I think it’s great and love using SF Review Source CL Chunlin L. Used the software for: ### "Service cloud" October 4, 2016 5.0 It is a good function software, we can use it to enhance our service quality and improve our service customer satisfaction, with its quick growth in the market,we can see the good experience in the marketing Review Source HB Heather B. Computer Software Used the software for: ### "Great way to collaborate with a support team!" August 25, 2014 4.0 Pros Installation and setup are mostly self-service. Cons Customized emails lack availability. The look and feel of the basic knowledge base could use some improvement. Review Source RS Rahim S. Used the software for: ### "Desk.com Review" October 28, 2014 1.5 Pros It's a reliable and good product to use. It meets the needs of my company. Cons There's nothing in particular that I can mention, as everything is good for us. Review Source TE Tony E. Farming Used the software for: ### "Gotcha Here" November 21, 2014 4.5 Pros Easy to use, efficient, excellent use of space, tech support works well. Cons Not really much. I think, overall, it still works great. I wish it was cheaper. Review Source TR Timothy R. Hospitality Used the software for: ### "Desk review" October 29, 2014 4.5 Pros What I like the best is the ease of use and good value for the price. Cons I do not have any specific issues with the services provided by Desk.com. Review Source TL Tom L. Hospitality Used the software for: ### "Sample review" November 22, 2014 5.0 Pros Easy to use, completely satisfies requirements of our business. Cons There is nothing that this product lacks or that I would add to make it better. Review Source HM Helena M. Management Consulting Used the software for: ### "Great product with little effort" December 11, 2014 3.5 Pros It's fairly reliable and useful. Cons I really do not have any complaints. It is hard to complain if there are no problems but cost may be a factor Review Source HM Henry M. Management Consulting Used the software for: ### "They give great personal customer service attention." October 28, 2014 4.5 Pros It's friendly and easy to use. They have excellent customer service. Cons Nothing. They truly excel at what they do. They're always timely as well. Review Source NK Nick K. Retail Used the software for: ### "Wonderful product, met all my needs" December 9, 2014 4.5 Pros I love the software I purchased and had no problems. Cons Since there have been no problems or issues, there is nothing to dislike at this time. Review Source CM Chance M. Used the software for: ### "Great Product Once You Get Past the Sales Process" October 4, 2016 4.0 Once you get past the sales process and accept you're going to pay substantially more than you expected, Service Cloud is a great product that can do just about anything you need. Review Source NS Nidhi S. PM Health, Wellness and Fitness Used the software for: 1-2 years ### "ServiceCloud for SPM" October 6, 2016 4.0 It is helpful for the metrics dashboard view of our measurements. Will be helpful to get more funtionalities in terms of customization. Pros Easy of usage Cons navigation & help Review Source sR sriram R. Used the software for: ### "The industry standard for customer service software" October 5, 2016 4.0 Salesforce's Service Cloud offerings are the best in the world since they are on the cloud, completely integrateble with 3rd party vendors and the data is completely secure. Review Source BC Bryce C. Mechanical or Industrial Engineering Used the software for: ### "Office Desk.com review" October 29, 2014 2.5 Pros It does offer a large collection of help documents Cons Sometimes, the indexing could be better for locating help with specific problems. Review Source CL Chunlin L. Used the software for: ### "Salesforce sales cloud" October 4, 2016 5.0 It is a very good function software to manage your sales management, it is the first class tools in the sales area, I can use it to enhance my staffs working efficiency Review Source JB John B. Electrical/Electronic Manufacturing Used the software for: ### "Desk.Com Review" November 25, 2014 3.0 Pros Internet-based and versatile product for admin and users. Cons It is a bit clunky to use. The versatility can also lead to confusion. Review Source CD Colin D. Used the software for: ### "My SalesForce Review" April 4, 2017 4.0 I find that Salesforce is extremely intuitive. However, pulling reports has proved difficult and I wish there was an easier way to explore the data located in it. Review Source AM Aaron M. Used the software for: ### "Works great!" October 6, 2016 5.0 excellent user experiences and ease of use. Good slice and dice ability. Great drill down ability Review Source RB Ron B. Used the software for: ### "Customer focus" October 5, 2016 3.0 Well established customer focus company. focus on customer need. one challenges in product pricing model. But overall very good service and future of business. Review Source kI kristina I. Accountant Management Consulting Used the software for: Less than 6 months ### "A little more technical than I thought" September 9, 2016 3.5 Pros I loved the fact that I can keep most of all my customer service in one spot. It does help service my clients and that translates into sales. Cons It was not easy to implement, we needed a lot more technical knowledge than we had. We did find a way, with help from a friend. I would like to see more app integration Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.