# Page 33 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 33 - Is Salesforce Service Cloud the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (824) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 33 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 801-824 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jayesh M. Used the software for: ### "Robust CRM" April 6, 2017 4.0 Better for larger lead or customer base to keep track of their information. Does more than just lead tracking, also can double as a service portal. Review Source KL Kevin L. Used the software for: ### "New User to Sales Force Service Cloud" October 6, 2016 5.0 I am a new user to salesforce service cloud and there are so many things you can do with salesforce. I am always learning new ways to use things. Review Source DJ Dan J. Used the software for: ### "Salesforce Review" April 5, 2017 5.0 It is an easy to use program for CRM. I have used it for a year. It's easy to save customer information and to navigate that information. Review Source SSJ Sree Sirisha J. Used the software for: ### "It is good" October 7, 2016 4.0 User friendly. my team was happy with overall outcome. improved our efficiency considerably. Happy to be a customer to this great product. Review Source NK Ning K. Used the software for: ### "Director of service " October 6, 2016 5.0 Very good platform but need more integration with other systems such as Ifttt. need to transfer to lightning as soon as possible. Review Source AM Ashwin M. Used the software for: ### "Easy to use software" October 5, 2016 5.0 We used a in house tool and Salesforce Service is much better than what we had before. Our support staff loves the service console Review Source VK Vivek K. Used the software for: ### "Senior Salesforce Consultant" October 6, 2016 4.0 I have been working on Salesforce platform from last 7 years and had developed many custom application and app exchange products Review Source AM Akshay M. Manager Pharmaceuticals Used the software for: Less than 6 months ### "Good but HUGE scope of improvement" March 26, 2019 4.0 Great but huge scope of improvement. 1. Reduce price .2 improve customer support Pros Great product when it comes to managing internal workflows, and ensuring you get work done ON and BEFORE TIME. Reduces work time drastically. I mean DRASTICALLY. Saves you a lot. Cons Lack of pdf generation on clicking of custom button is a MAJOR limitation. Very poor customer support. Slow response. has drastically gone down.Great but huge scop Review Source DG Damon G. Used the software for: ### "Salesforce layout" April 6, 2017 5.0 The layout for salesforce is very crisp and modern and I enjoy using it daily. It helps with my case management. Review Source GmC Gari ma C. Used the software for: ### "salesforce service cloud rocks" October 6, 2016 3.0 I am a Salesforce administrator working for four years now, like to do click and point configuration. thank you Review Source PF Patrick F. pfenton@smith.edu Used the software for: Less than 6 months ### "Top notch CRM, Great Customization " March 21, 2018 5.0 Pros Great CRM that can be customized down to the last detail. Plenty of extra add-ons and great customer support. You ca use it out of the box or mold it to your own specs. Great customer service. Cons While the out of the box cost is not that bad customization can add up. Also a learning curve on the back-end and it does take time to configure . Some of the add=on come with an additional cost. Review Source LK Louise K. Used the software for: ### "SFDC Review" April 6, 2017 5.0 Generally good need better quoting functions. Would like integration with Quickbooks. Better mobile appp Review Source TG Tiffany G. Shift manager Food Production Used the software for: I used a free trial ### "Great software " May 8, 2022 5.0 Pros I use this in my store to manage the company I work for like the business management side of things and it has wonderful options and helpful customer service as well great great program Cons Nothing at all can I think of negative to say bad about this software its great program Review Source SM Scott M. Used the software for: ### "Sales Team" April 5, 2017 4.0 Used. It for awhile and the cost didn't make sense for us. Our team isn't big enough to support its use Review Source LM Lisa M. Used the software for: ### "Salesforce" April 5, 2017 4.0 This software has helped out tremedously with bidding on sales, i would highly reccomend this software. Review Source RJ Robert J. Used the software for: ### "SalesForce Review" April 5, 2017 5.0 Easy to use and great service. Love the multi-platform support. Plus the history of the customers. Review Source MC Michael C. Dir of product mktg Chemicals Used the software for: Less than 6 months ### "New user just learning software good for sales an d pipeline mgmt" September 6, 2017 5.0 Pros I like that it is all cloud based and it has great add on software. I also think that it has great app functionality. Cons I believe that the cost is relatively high, and it is more of a fixed privce than a price to use. Review Source TD Teresita D. Facilities and Purchasing Manager Used the software for: Less than 6 months ### "Desk.com Review" November 7, 2018 5.0 Pros Desk.com is probably so useful in customer service job, it keep my files safe and documents. Also best in communicating to the suppliers or customers. Cons The Least i encountered is slow to load but its ok still manageable and useful. Review Source KB Kathleya B. Vehicle Sales Admin Used the software for: Less than 6 months ### "Desk.com Review" October 12, 2018 5.0 Pros it help me so much to connect easily in my customers, I can manage my customers easily and accessible. Cons As to make it better and functional it always demand internet connection, but its alright still manageable. Review Source JM Jose M. Data Analyst Information Technology and Services Used the software for: Less than 6 months ### "Great software . is a little hard to learn how to use completely and exploit all their features" January 9, 2018 5.0 integration of all business partners in one platform Pros you can basically have all your sales, providers, customers, potencial customers all in one platform that helps you keep track of all bussiness partners Cons not very intuitive i think it should be easier to just navigate through all your partners and is hard to understand all the features Review Source KH Kristian H. President Logistics and Supply Chain Used the software for: Less than 6 months ### "Vice President" September 14, 2016 4.0 Pros I most like the flexibility in using this product. I have enjoyed being able to customize the products according to my business. Cons I most dislike the time involved in set-up and customization. Review Source OH Oscar H. Office Manager Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Salesforce Review" November 8, 2022 4.0 Pros I think the most reliable feature is keeping your info safe. Cons You will need a certain experience to take advantage. Review Source LN Leo N. President Marketing and Advertising Used the software for: I used a free trial ### "Poor product and poor service" November 14, 2018 3.0 Pros The one good thing about salesforce is that it lets you keep track of your clients really well Cons The customer service is actually just a sales team. As long as you don't close your account, they consider it a success. The company has a very pushy-salesman-esque attitude, and plus they work with ICE. Review Source EW Eisuke W. President Used the software for: Less than 6 months ### "Very good, but expensivw" October 12, 2017 3.0 Pros Something that I did not like about this software is getting used to it meaning Adaptation was a little difficult. Cons A con for this product. The only thing for me was the price. It was on the more expensive side for me. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[ITSM](https://www.capterra.com/itsm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.