--- title: "Ricochet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ricochet Software - reviews, pricing plans, popular comparisons to other Point of Sale products and more." source_url: "https://www.capterra.com/p/136226/Ricochet-Consignment-Software/" page_type: "product" language: "en" --- # Ricochet Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ricochet ## What is Ricochet? Created from our first-hand experience in consignment and built to keep store owners prepared for their future, Ricochet offers a comprehensive and future-proofed software solution. Ricochet is the only consignment software that can be fully run on an iPad. Keep your consignors or vendors connected with the Ricochet Go App. (Apple and Android) Process payments, issue gift cards, and text receipts and invoices with Ricochet Pay. Integrations with Quickbooks, Avalara, and MailChimp. ## What is Ricochet used for? [Consignment](https://www.capterra.com/consignment-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) Overall rating Based on 119 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $199 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Ricochet alternatives Highest Rated [Circle-Hand](https://www.capterra.com/p/10009049/Circle-Hand/) [4.9 (76)](https://www.capterra.com/p/10009049/Circle-Hand/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [3.8 (727)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (198)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136226/Ricochet-Consignment-Software/alternatives/) ## FAQs about Ricochet Overview ### What problems does Ricochet solve? Ricochet solves the chaos of managing consigned inventory, vendor payouts, and in-store sales in separate systems. It gives shop owners, consignors, bookkeepers, and retail staff one place to track items, sales, balances, barcodes, and payout reports while reducing manual paperwork, training time, pricing errors, and status-check calls from vendors. Answer based on 113 reviews Overview ### Which roles and teams benefit most from Ricochet? Ricochet is most used by business owners, co-owners, and retail managers who need to run day-to-day store operations efficiently. Administrators, bookkeepers, and operations leaders use it to manage inventory, sales, consignments, and reporting, while executives and directors rely on it for oversight, performance tracking, and smoother business coordination. Answer based on 118 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Ricochet built for? Ricochet is built for small retail and consignment store owners, with 99% of reviewers from small businesses and 67% from Retail. It also serves Apparel & Fashion at 11% and Furniture at 9%, making it a fit for growing independent stores rather than midsize organizations. Answer based on 119 reviews Features and Usability ### What are the key features of Ricochet? Ricochet includes core retail and consignment features such as inventory tracking, point of sale, consignor account management, payout reports, and sales reporting. Differentiating capabilities include a self-service portal for consignors to check inventory and balances online, plus barcode label printing and web-based access for running the store from multiple devices. Answer based on 70 reviews Pricing ### How much does it cost and what fees or limitations are included? Ricochet starts at $199/month flat rate for Ricochet POS, and a 14-day free trial is available. Reviewers often call the price fair or affordable for the features and support, but some describe monthly fees as high for small businesses, especially with exchange rates, and note occasional glitches or processor-related limitations. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does Ricochet integrate with? Ricochet integrates with Mailchimp for email marketing, and official catalog listings also show connections to Avalara, QuickBooks Online Advanced, and ShipStation. Reviewer mentions specifically confirm Mailchimp for marketing campaigns and email blasts, while the catalog indicates added support for tax, accounting, and shipping workflows. Answer based on 12 reviews Getting Started and Support ### How easy is it to onboard and train a team on Ricochet? Ricochet is generally easy to onboard, with live online training, webinars, videos, and documentation that help teams learn quickly. Reviewers say employees, seniors, and new store owners pick up daily workflows fast, while less technical users and admins may need extra guidance during setup. Phone and chat support are often described as responsive. Answer based on 24 reviews Getting Started and Support ### What customer support options does Ricochet offer, and how do users rate the experience? Ricochet offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as friendly, quick, and easy to reach, with helpful onboarding and follow-up. Some reviewers report inconsistent issue resolution, weaker live coverage on weekends or holidays, and frustration when urgent problems require a person. Answer based on 60 reviews Inventory consignor ### How well does Ricochet handle consignor inventory management? Ricochet makes consignor inventory management easier with item entry, barcode labels, payout tracking, and online consignor access. Small retail shops and consignment stores often like the clear workflows and reporting, while some teams want deeper customization, easier bulk actions, better analytics, and fewer glitches in scanning, sorting, or report details. Answer based on 70 reviews ## Features AI summary Based on 3,559 Point of Sale reviews Capterra data shows that buyers of point of sale software rank the following features as their top priorities: - **Credit Card Processing** (**73%** of reviewers rated this feature as critical) - **Electronic Payments** (**60%**) - **Payment Processing** (**58%**) Ricochet supports all three of the features reviewers value most: **Credit Card Processing**, **Electronic Payments**, and **Payment Processing**. Together, these capabilities help businesses accept card transactions, handle digital payments across sales channels, and process purchases efficiently, allowing teams to deliver faster checkout experiences and manage payments with greater consistency. Credit Card Processing 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Accept and process credit card transactions Inventory Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Point of Sale (POS) 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Sales Reports 3.6 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Barcode/Ticket Scanning 3.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Label Printing 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Ricochet 62 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automatic Backup: Data is backed up automatically to prevent data loss - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Categorization/Grouping: Organize and group data or items based on various criteria - Check Printing: Print paychecks issued to confirm payment of wages or salary - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Consignment Management: Manage goods purchased or received from third-party suppliers/consignors - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fee Management: Track collected or paid charges for services performed or access granted - For Retail: For Retail Stores - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Label Printing: Process of printing custom labels through various methods. - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile App: Access the system via a mobile application - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Online Store Builder: Includes functionalities for creating custom eCommerce websites - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Product Catalog: Present a catalog of inventory that customers can view - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Stock Management: Manage the buying, selling, and holding of stocks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.4 (103) 4.4 Based on 103 reviews ## Pricing Value for money 4.7 (98) Free Trial [View pricing plan details](https://www.capterra.com/p/136226/Ricochet-Consignment-Software/pricing/) Ricochet POS $199.00 Flat Rate,Per Month It includes: - 3rd Party Integrations - Consignment Reporting - Consignor Accounts - Consignor Login - Customer Accounts - Customizable Dashboard - Full - Inventory Management - Loyalty Rewards - Payout Management - POS Value for money 4.7 (98) 4.7 Based on 98 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ Avalara](https://www.capterra.com/p/75673/AvaTax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (114) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (114) 4.8 Based on 114 reviews ## User reviews Overall rating 4.7 Based on 119 reviews Filter by rating 5(93) 4(19) 3(3) 2(3) 1(1) Mentioned topic Sorted by most recent Jennifer G. Owner Retail ### "Ricochet lacks business ethics and misses the mark on functionality and dependability " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 22, 2026 Ricochet is extremely unreliable. The system is know to go up and down at any given time. The point of sale system in inaccurate and cannot be trusted. Ricochet is a product that seems to last end user testing or business analysis when developing. The system was designed to enable a resemblance of online sales but the system fails to send notification of the sale with customer information to the merchant. What online sales system leaves out the step of notifying the seller of the buyer or sale information? This archaic system created workflow problems and did not account for the buyer or seller. The worst part is now. They forced us to use Fortis for gift card and online sales. Now they have said we have less than a month to force us to a new processor. If we do not sign up with the new processor, we will be fined $100 a day. This puts stores in a predicament of losing functionality, unable to process gift cards or know how many gift cards are outstanding. On top of it all, the company ricochet forced us to use, Fortis, is now calling asking why we are leaving them. Has ricochet not confirmed this at all? Save your time and money and go to a different provider. I cannot recomend any part of the Ricocjet software, Business design, customer service or Product trust. Pros Merchants can easily enter inventory and price the inventory including printing a barcodes label. Labels can provide a professional loss. Cons Functionality is missing key components. Reliability is poor. Customer awareness and consideration is the worst in the business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kathie R. Owner Retail ### "Has gone downhill in a big way " 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 December 28, 2025 Good functionality, previously good sport, now terrible support. Any software platform that services retail establishment needs to have life support available over the weekend and on holidays are the busiest time of year for businesses. Pros It’s a great system, super easy to use and as long as you use their payment processor, the credit card function integrates very easily. All of our vendors can easily login and use their account. It’s really designed well. Cons One of the things I used to like the most with their great customer service. At any time, you could send a chat, and they will solve your problem, calling you on the phone if needed. But now they have switched to an AI based system. It never gives the right answer, and you always end up needing a live person. Which is fine, except now they don’t staff with live people nearly as much as they used to. Particularly over the holiday season - our entire system is frozen and has crashed, ot won’t even show the right date, it won’t do anything. And they’re out of the office until Tuesday. It is unfathomable that a software that services retail establishments would not have any live tech support available over the busiest season of the entire year. Alternatives considered [ShopKeeper Job Control](https://www.capterra.com/p/77179/ShopKeeper/) Reasons for choosing Ricochet Functionality for a store that has 50 different artists selling products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tami M. Administrator Retail ### "Excellent choice for a consignment program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2025 My experiences with Ricochet have been simple and positive. Love the program and the customer service is always available to help me with any questions. Never confusing. Pros The program is really simplified and easy to use. The customer service is amazing. The ordering of equipment was easy and set up simple. Everyone knows the program and their jobs. Cons There is nothing at all not to like about this company. They are fantastic at what they do. All positive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Carolyn W. POS Specialist Retail ### "The best in consignment POS software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 Backstory - I am tech support for a few retailers around town. Of all the systems I deal with Ricochet is the easiest on all levels. The system is super easy to use, very intuitive, help section is very detailed and easy to understand and customer service is there at a moments notice with the click of a chat button. I can't say enough good things! Pros Customer Service - Software that just works - Intuitive POS that just works! Cons I can't think of anything I don't like about Ricochet! Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Shopify couldn't keep up with consignment vendors, allow them to manage their inventory, it was a nightmare Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reasons for choosing Ricochet This product was a perfect fit for our operations. We require all of our vendors to tag their inventory with unique barcodes so consignment payout is seamless Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Graham B. Owner Retail ### "Messy and Frustrating" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 September 2, 2024 I would say their customer service are pleasant but rarely able to address our questions and concerns, they seemed pretty much clueless. We were only in business two years, thanks mainly to the economic disaster in the US, and have nothing to compare too, so no idea how Ricochet fares against other software. In hindsight we would have been better off using Square or PayPal and using a "normal" cash register and tags (apparently this is what most do in this field) Maybe it just wasn't for us, but our overall experience would be summed up as "frustrating" Pros I'm trying to find something positive, with difficulty :- We found it relatively easy to add inventory. Having a bar code system is very nice, and simplifies the check out process. Pulling sales data for monthly sales tax filing is easy. Cons Nothing is intuitive, the website interface is messy and difficult to read even on a 18" screen. Didn't integrate with our payment processor, required a workaround (entering card purchase as check and check as cash) Being an antique store with consigners, some who were elderly who had great difficulty entering their inventory. One started deselecting sales tax - why? No idea. There is no way to shut their ability off. That was a headache. There is no way to pull ALL data using DETAILED sales report, this has made yearly tax filing unnecessarily complicated and time consuming Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GK GOERGIA K. CO-OWNER Retail ### "RICOCHET IS A MUST FOR CONSIGNMENT!!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2024 RICOCHET HAS BEEN A LIFE SAVER FOR US. WE ARE NEW TO THE BUSINESS AND THIS SOFTWARE HAS MADE IT SO EASY TO WORK THOUGH THE BUSINESS. Pros WE LOVE LOVE THE COMPANY! ALWAYS THERE TO ANSWER QUESTIONS AND HELP. SO FRIENDLY AND PATIENT....EVERYONE IS AMAZING. WE WERE NEW TO ALL OF THIS AND THEY MADE THE TRANSITION SEAMLESS : ) HIGHLY RECOMMEND!! Cons I CAN'T REALLY THINK OF ANYTHING I DON'T LIKE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Steve S. Co owner Retail ### "False advertising " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 19, 2023 They lie about being a consignment shop program Pros It was supposed to be the answer to our problems but it is the problem. You can't collect booth rent from the beginning. Just credit your consignors... Cons Tech support knows nothing about their program and blames the glitches on quick books Reasons for choosing Ricochet Because we believed their lies Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2024 We are sorry to hear you had a negative experience with the software, but the statement about booth rent being available from the beginning is inaccurate. This is a feature that simply needs to be turned on within the preferences section, after which stores have the ability to set unique booth rents per consignor account. We do not have this feature active by default since it is only utilized by a portion of our stores and may confuse resale or consignment businesses. We would be happy to schedule a follow-up call to review these concerns and discuss our vendor-based feature sets at any time in the future. MU Mark U. Owner Retail ### "Could be a lot better" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 March 15, 2023 If I had my way I would look for an alternative. Pros the inventory management, having the app on the phone and on the computer Cons 1\. I am a consigner. There are two stores - every time I use the app, I have to select the 'other' store. You should be able to default to a store. This is very anoying as the session times out and switching tabs from Inventory to Payout does not refresh in real time when this happens. 2. The iPhone app needs to allow a constant login and not keep timing out. it refuses to save the username and password and I waste a lot of time typing it in again. 3. The Category/Brand needs to allow for Consignor admin - adding new categories/Brands as needed.4. Should allow for some other fields such as 'Color', 'Size' etc5. Label support is pretty bad, being forced to use expensive DYMO labels. Also the small labels truncate at very few letters without warning. On my MacBook, the large labels took a lot of effort to print properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Arjun J. Sr. Digital Marketer Information Technology and Services ### "Ricochet - Best Point of Sale Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2023 Pros Helped in Inventory Management as well as Retail Inventory Management of my business. Provides me precise sales reports with order management functionality. Cons For now I am not able to find any type of disadvantages of the software. Switched from [ConsignCloud](https://www.capterra.com/p/144157/ConsignCloud/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jhanvi K. Team Leader Information Technology and Services ### "Easy to Use Software For Inventory Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2023 Ricochet is a perfect software for all the organizations who manage day to day business inventory. It's a Complete Package with powerful feature to make your work easy and effective. Pros It's a perfect software for Inventory Management and very easy to use. It offers many effective features like Inventory Management, Accounting, Retail CRM that helps you to manage your data impactfully. Cons I didn't have any issue with the tool when managing my tasks. From My side their is no any disadvantage of this software. Switched from [ConsignCloud](https://www.capterra.com/p/144157/ConsignCloud/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136226/Ricochet-Consignment-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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