# Ricochet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Ricochet the right Consignment solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136226/Ricochet-Consignment-Software/reviews

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Ricochet

4.7 (119)

[View alternatives](https://www.capterra.com/p/136226/Ricochet-Consignment-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Ricochet

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

KR

Kathie R

OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“It’s a great system, super easy to use and as long as you use their payment processor, the credit card function integrates very easily.“

December 28, 2025

Jennifer G

OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“This puts stores in a predicament of losing functionality, unable to process gift cards or know how many gift cards are outstanding. “

April 22, 2026

GB

Graham B

OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“Having a bar code system is very nice, and simplifies the check out process.“

September 2, 2024

KR

Kathie R

OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“It is unfathomable that a software that services retail establishments would not have any live tech support available over the busiest season of the entire year.“

December 28, 2025

CW

Carolyn W

POS SpecialistRetail, 2 - 10 employeesUsed the software for: More than 2 years.

“The system is super easy to use, very intuitive, help section is very detailed and easy to understand and customer service is there at a moments notice with the click of a chat button. “

March 20, 2025

KR

Kathie R

OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“Particularly over the holiday season - our entire system is frozen and has crashed, ot won’t even show the right date, it won’t do anything. And they’re out of the office until Tuesday.“

December 28, 2025

JK

Jhanvi K

Team LeaderInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“It offers many effective features like Inventory Management, Accounting, Retail CRM that helps you to manage your data impactfully.“

January 23, 2023

Jennifer G

OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“This archaic system created workflow problems and did not account for the buyer or seller.“

April 22, 2026

## Showing most helpful reviews

Showing 1-25 of 119 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Gary M.  
Owner  
Retail  
Used the software for: 2+ years

### "Not Just Consignment Software - A solution. "

December 13, 2019

5.0

Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.

Pros

It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

Cons

Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products. Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker. Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

Alternatives considered

[Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Ricochet

The consignment and vendor feature is top class. It helps the owners use the software so they understand the needs of the business.

Review Source

Response from Ricochet

December 16, 2019

Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!

CW

Carolyn W.  
POS Specialist  
Retail  
Used the software for: 2+ years

### "The best in consignment POS software"

March 20, 2025

5.0

Backstory - I am tech support for a few retailers around town. Of all the systems I deal with Ricochet is the easiest on all levels. The system is super easy to use, very intuitive, help section is very detailed and easy to understand and customer service is there at a moments notice with the click of a chat button. I can't say enough good things!

Pros

Customer Service - Software that just works - Intuitive POS that just works!

Cons

I can't think of anything I don't like about Ricochet!

Alternatives considered

[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)

Reason for choosing Ricochet

This product was a perfect fit for our operations. We require all of our vendors to tag their inventory with unique barcodes so consignment payout is seamless

Switched from

[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)

Shopify couldn't keep up with consignment vendors, allow them to manage their inventory, it was a nightmare

Review Source

Jennifer G.  
Owner  
Retail  
Used the software for: 2+ years

### "Ricochet lacks business ethics and misses the mark on functionality and dependability "

April 22, 2026

1.0

Ricochet is extremely unreliable. The system is know to go up and down at any given time. The point of sale system in inaccurate and cannot be trusted. Ricochet is a product that seems to last end user testing or business analysis when developing. The system was designed to enable a resemblance of online sales but the system fails to send notification of the sale with customer information to the merchant. What online sales system leaves out the step of notifying the seller of the buyer or sale information? This archaic system created workflow problems and did not account for the buyer or seller. The worst part is now. They forced us to use Fortis for gift card and online sales. Now they have said we have less than a month to force us to a new processor. If we do not sign up with the new processor, we will be fined $100 a day. This puts stores in a predicament of losing functionality, unable to process gift cards or know how many gift cards are outstanding. On top of it all, the company ricochet forced us to use, Fortis, is now calling asking why we are leaving them. Has ricochet not confirmed this at all? Save your time and money and go to a different provider. I cannot recomend any part of the Ricocjet software, Business design, customer service or Product trust.

Pros

Merchants can easily enter inventory and price the inventory including printing a barcodes label. Labels can provide a professional loss.

Cons

Functionality is missing key components. Reliability is poor. Customer awareness and consideration is the worst in the business.

Review Source

KR

Kathie R.  
Owner  
Retail  
Used the software for: 1-2 years

### "Has gone downhill in a big way "

December 28, 2025

2.0

Good functionality, previously good sport, now terrible support. Any software platform that services retail establishment needs to have life support available over the weekend and on holidays are the busiest time of year for businesses.

Pros

It’s a great system, super easy to use and as long as you use their payment processor, the credit card function integrates very easily. All of our vendors can easily login and use their account. It’s really designed well.

Cons

One of the things I used to like the most with their great customer service. At any time, you could send a chat, and they will solve your problem, calling you on the phone if needed. But now they have switched to an AI based system. It never gives the right answer, and you always end up needing a live person. Which is fine, except now they don’t staff with live people nearly as much as they used to. Particularly over the holiday season - our entire system is frozen and has crashed, ot won’t even show the right date, it won’t do anything. And they’re out of the office until Tuesday. It is unfathomable that a software that services retail establishments would not have any live tech support available over the busiest season of the entire year.

Alternatives considered

[ShopKeeper Job Control](https://www.capterra.com/p/77179/ShopKeeper/)

Reason for choosing Ricochet

Functionality for a store that has 50 different artists selling products

Review Source

Athena P.  
Director of Operations  
Consumer Services  
Used the software for: 2+ years

### "Very helpful software for consignment tracking "

January 2, 2020

5.0

Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.

Pros

This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory. It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.

Cons

I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.

Alternatives considered

[ConsignPro](https://www.capterra.com/p/121826/ConsignPro/)[SimpleConsign](https://www.capterra.com/p/121828/SimpleConsign/)[SixBit Software](https://www.capterra.com/p/178178/SixBit-Software/)

Reason for choosing Ricochet

It fit the bill at the time and was budget friendly.

Review Source

Response from Ricochet

January 7, 2020

Thanks for the review, Athena. Sorry you had trouble migrating to the newer version. We try our best to make sure we modify and keep the most essential functions as the software improves.

KH

Kristi H.  
Owner  
Retail  
Used the software for: 2+ years

### "A User Friendly Software with Exceptional Customer Support"

December 20, 2019

5.0

We always feel heard by the Ricochet team and appreciate their willingness to discuss possible improvements or even explain why a desired feature may not be effective in meeting all their customer's needs. We understand that not every feature we may want is an asset for every store/shop they service. The pros outweigh the cons and we actually value their commitment to delivering a software that works but isn't overwhelmed with "bits and pieces" of features that only meet the needs of some.

Pros

We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth. Our team frequently comments on how easy it is to use the software. Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff. Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors. As we have grown, Ricochet has evolved along with us. The Ricochet team is constantly working on making the software better and adding features that give us the ability to do business more efficiently. It is important to us to be partnered with service providers who are always looking to enhance their services because it enables us to also always be improving. Their customer support is exceptional. A team member is always readily available to assist and answer questions. We appreciate this level of service because it allows us to offer the same value to our customers and consignors.

Cons

There are some features and capabilities we hope to see in the future.

Alternatives considered

[ConsignPro](https://www.capterra.com/p/121826/ConsignPro/)[ConsignCloud](https://www.capterra.com/p/144157/ConsignCloud/)[Liberty REACT](https://www.capterra.com/p/121457/Liberty-Consignment/)

Reason for choosing Ricochet

We felt that most of the interfaces seemed dated and awkward. The few systems that had aesthetics and features that were more comparable to modern retail options seemed to be loaded with irrelevant features that made use cumbersome and a little confusing .\* When inquiring on the software and attempting to experience demos and trials, we frequently we're never contacted or had a chance to have a conversation with an actual person. The couple times we did speak with someone they felt very disconnected from the software as if they were just "sales reps." This was one of the biggest reasons we chose Ricochet. We were quickly contacted via phone and the conversation made us feel confident in their knowledge, quality of the software, their commitment to offering value, and the type of customer service we would receive. As a brick and mortar store with some online presence, we're in the business of building relationships with people and creating a value to benefit them -- we want to do business with services providers that have similar mindsets. \*Please note we haven't researched any other software recently. We opened our store in 2015 and this was our experience at that time.

Review Source

Response from Ricochet

December 23, 2019

Fantastic review, Kristi! Reclamation has been a part of our success too! Thanks for your commitment and thoughtful feedback.

HR

Heather R.  
Owner  
Retail  
Used the software for: 2+ years

### "Best Consignment System Out There!"

December 12, 2019

5.0

It makes a HUGE difference to have my consignors have access to their accounts online so they can keep track of their items if they want to. I am more saving time and energy than I realized I would.

Pros

I love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff. I love how available the developers are to help when I have a question or an issue. I love all the stats and data they offer so I can easily track my top customers and consignors and stay on top of sales goals.

Cons

There are the occasional glitches but the team addresses them right away. It's also a bit expensive with the monthly fees compared to the one time purchasing price of the other consignment software options I have used, but you do get MUCH better service for the price. It would be nice as a small business to have a more affordable option, but I get why it costs what it does and I'm committed now!

Review Source

Response from Ricochet

December 13, 2019

Glad to have Trilogy on board, Heather! We understand that not every store can make monthly payments for software, but it seems that the benefits definitely outweigh the cost. Thanks, for the review!

eS

erica S.  
Consignment Store Owneer  
Apparel & Fashion  
Used the software for: 2+ years

### "The Only Software You Need For Your Consignment Shop"

December 12, 2019

5.0

Pros

The personal one on one assistance & customer support is unmatchable. Everyone on the Ricochet software team is so genuinely nice & supportive whenever you need customer support. The support team is always available and has been there for me any time that I ever called for help. They help you with any issues within minutes. I love that my consignors can view their accounts so easily & can do so with user-friendly technology. I have never once had a consignor unable to access their accounts or have any trouble using the software. I have managed a consignment store in the past for five years & have now had my own shop for close to three years; so, I am very aware of the consignment business. I am so grateful to Ricochet for meeting all the needs & wants of a consignment shop owner. Thanks to Ricochet, my consignment business is so organized, safe, and user-friendly. I have loved this software since day one of using it & have never had to look elsewhere.

Cons

Honestly, I really love everything about this software. Perhaps a few features can be perfected...but I know the team will get to any of those imperfections with the next update.

Alternatives considered

[Liberty REACT](https://www.capterra.com/p/121457/Liberty-Consignment/)

Reason for choosing Ricochet

Ricochet offered all of the same content as Liberty at a much more affordable cost. It was the best option for my new consignment business.

Review Source

Response from Ricochet

December 13, 2019

Thanks so much, Erica! We love hearing such wonderful feedback from fellow experts in the consignment industry! We will keep working on perfecting those features for you.

Monica G.  
owner  
Retail  
Used the software for: 2+ years

### "Great Choice"

December 20, 2019

5.0

The software overall is amazing! The representatives are extremely professional and helpful. I plan on using Ricochet Consignment Software for many more years.

Pros

I like the convenience and functionality, Having access to the software anywhere helps eliminate any errors or miscalculations.

Cons

Cost and ease of use. As a small business owner, it's an investment to maintain. I new updates have helped with making it easier to use. However, there are a few areas of concern like searching.

Alternatives considered

[SimpleConsign](https://www.capterra.com/p/121828/SimpleConsign/)

Reason for choosing Ricochet

The initial cost for a small start-up business and low volume.

Review Source

Response from Ricochet

December 23, 2019

Thank you, Monica! We'll pass on the love to our support team.

Christina F.  
owner  
Retail  
Used the software for: Less than 6 months

### "Hands down best consignment software"

December 11, 2019

5.0

I have been VERY pleased with Ricochet and how it has helped me, my consignors, and my business.

Pros

I love how easy it is to use and track my business. It has really streamlined processes for both me and my consignors. As a result, I have saved myself several hours of work each week. I can't recommend Ricochet enough!

Cons

Some of the reporting isn't as intuitive as I would like but I can always get help when I need it and figure it out pretty quickly.

Alternatives considered

[Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/)[Rose for Square](https://www.capterra.com/p/184475/Rose-for-Square/)

Reason for choosing Ricochet

Support and customer service along with functionality.

Review Source

Response from Ricochet

December 12, 2019

Thanks for the love, Christina! We have long term plans to build a pretty serious update to the reporting structure. Several new reports, new dashboard widgets, etc. We'll keep you in the loop when things start happening.

CM

Chris M.  
co-owner  
Retail  
Used the software for: 6-12 months

### "Converting an existing store over to Ricochet Consignment Software"

January 8, 2020

5.0

EXCELLENT!! I highly recommend them not only is the software easy to use, easy on the eye and has lots of potential for the business to grow the customer service is by far the best I've ever had!!

Pros

I had been looking for 2years for a software that would make the POS side of the business easier, but also have room for growth and that is exactly what i found. The software does so much more than I am even using at this time. The Customer Support is ABOVE great!! I'm not a techy person and they do a great job helping me solve issues and it's often but it's always been on our end. They are patient and actually get back with you asap. That part is priceless!!! I look forward to growing our business with Ricochet!!

Cons

it's made for bar code scanning and there's a few issues that causes in the converting process because we were doing all manual entry but it's part of the growing pains I guess.

Reason for choosing Ricochet

I wanted something that when you looked at the screen for the POS your head didn't spin and I found allot of POS have so much on them it is overwhelming for the clerk. Their system is easy to use and has allot of potential to help our business grow. We are very please with RIcochet!

Review Source

Response from Ricochet

January 10, 2020

Thanks for the wonderful review, Chris! Super glad to have Ten Pin on board with us! We will pass on the love to our customer support team. They will be happy to hear the praise.

RB

Robbie B.  
Gallery Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "What a great program"

December 20, 2019

5.0

I mentioned our overall experience above, but I would like to add that this program has helped us streamline our process' overall. IT has been helpful on many levels. I would recommend it to everyone and if anyone wants to contact me, I'll sing Ricochet's qualities.

Pros

Our organization looked long and hard for the right program for our busy Arts Gallery. The Ricochet program has all the functions we need plus it is a very intuitive program to learn. We have several seniors that work here and everyone found the program easy to adapt to. The customer service at Ricochet is the best I've ever experienced. Not only are the staff knowledgeable, but they are also warm and friendly and personal. It's a great program and a great company. I am delighted that we switched to Ricochet.

Cons

I honestly have had no problems at all. The program fits all our needs.

Reason for choosing Ricochet

user friendly, process' that fit our needs

Review Source

Response from Ricochet

December 23, 2019

Whoo! Thanks, Robbie! We're so glad Ricochet is working out so perfectly for your gallery!

RW

Reena W.  
Owner/Operator  
Retail  
Used the software for: 1-2 years

### "Couldn't live without it!"

December 12, 2019

4.0

Ricochet makes consigning products quick and easy and our consignors love having the ability to go online to check their own inventory and account balances.

Pros

Ricochet Consignment Software is incredibly user-friendly; everything is easy to find and navigate and the customer service if I ever have any questions or issues is always pleasant and quick.

Cons

There are a few functions that would be nice to have added (i.e., the ability to duplicate a product and then just change the description for similar items and the ability to automatically send account balances out to consignors via email) but there is really nothing negative that I can say about the software.

Reason for choosing Ricochet

We chose Ricochet because of the easy and professional layout, the top-notch customer service, and the reviews from other customers.

Review Source

Response from Ricochet

December 13, 2019

Thanks for the feedback, Reena! We actually have "duplicate products" on our shortlist of projects this spring. So hopefully we will be getting that out soon!

KS

Karla S.  
owner  
Retail  
Used the software for: 2+ years

### "Ricochet review"

December 11, 2019

5.0

ricochet technicians are always helpful, its nice that at the end of the month all our reports are done, easy to access, cuts a lot of time that we can use in other areas in the store.

Pros

24/7 access to all the accounts easy setup multi vendor friendly easy to navigate excellent technical support

Cons

the colors display. but not a deal breaker.

Alternatives considered

[N41](https://www.capterra.com/p/178398/N41-ERP/)

Reason for choosing Ricochet

yes

Review Source

Response from Ricochet

December 13, 2019

Woah! A perfect 5-stars! Thanks, Karla!

AF

Amanda F.  
Owner at Cactus Flower  
  
Used the software for: 6-12 months

### "This software is incredibly easy to use and has streamlined our checkout process. We love Ricochet!"

December 5, 2017

5.0

Pros

Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!

Review Source

AH

Amanda H.  
Consignment Shop Co-Owner  
Retail  
Used the software for: 1-2 years

### "Simply the Best!"

December 11, 2019

5.0

We are currently in our second year of business and have found Ricochet to meet all our business needs.

Pros

The software is super user friendly. It meets all our demands for running a business yet is not confusing to use. Customer service is always available and willing to quickly resolve any issues. Compared to other consignment softwares, Ricochet is the best deal!

Cons

Easier setup and use with necessary equipment on mobile devices would be helpful.

Alternatives considered

[ConsignPro](https://www.capterra.com/p/121826/ConsignPro/)[SimpleConsign](https://www.capterra.com/p/121828/SimpleConsign/)

Reason for choosing Ricochet

Ease of use, cost, and customer service.

Review Source

Response from Ricochet

December 13, 2019

Thanks, Amanda! We're stoked that you're on board! And we're super excited to be working on the app this year.

SS

Sommer S.  
Owner  
Furniture  
Used the software for: 2+ years

### "Mabel’s Market for Ricochet"

December 20, 2019

4.0

Pros

Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.

Cons

The frequent upgrades to the system have sometimes been tricky for our consignors to use.

Review Source

Response from Ricochet

December 23, 2019

Thanks, Sommer! You've been around with us for a while, so your store has definitely seen a lot of changes. Fortunately, most of our updates for the near future are focused on fine-tuning the software and not doing major overhauls.

KE

Katie E.  
Owner  
Retail  
Used the software for: 2+ years

### "Very user friendly-Love Ricochet!"

December 20, 2019

5.0

I am so glad I chose Ricochet for my new business when I first started. I honestly think if I went with any other software I would have had a harder time as a first time business owner. They have made this process seem less!

Pros

User friendly, easy to maneuver and easy to teach new employees!

Cons

Besides the superficial surface glitches(that make zero impact on my daily use) there is nothing I don't like about this software. I'm thankful I didn't choose something else!

Reason for choosing Ricochet

Easiest to use and understand.

Review Source

Response from Ricochet

December 23, 2019

First-time business owners are our favorites! Glad it's working so well for you, Katie!

EH

Elizabeth H.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Great Product"

December 15, 2019

5.0

This system helps me tremendously with my productivity and keeping track of so many important things.

Pros

It keeps track of all of my sales, payouts, consignor and customer info. I can easily pull up reports to help with accounting and many other needs. I really like that I can take pictures of items under clients accounts and am able to do payment plans through the system now.

Cons

I cannot put in the cost of an item after it has sold.

Review Source

Response from Ricochet

December 17, 2019

Thanks for the review, Elizabeth! Glad we can keep Bibbidi Bobbidi efficient and productive!

EF

Elizabeth F.  
Bookkeeper  
Retail  
Used the software for: 1-2 years

### "Thankful for this Software"

December 20, 2019

5.0

Prior to Ricochet each vendor in the store had pages to which their inventory tags were stapled. Totals of all the tags at the end of the month were added by hand. Accuracy was always iffy and if we lost a tag that vendor wouldn't get credit for it. Now we are absolutely sure of the accuracy of vendor sales and payouts each month and vendors can see in real time as their items sell. It has been a win-win for everyone!

Pros

\* Ease of Use \* Intuitive \* As a vendor, entering inventory data is easy and intuitive \* As an admin, going in and correcting errors is fairly easy \* As a bookkeeper, pulling the reports I need to reconcile accounts is very helpful

Cons

\* Inability to pull a mass daily report summary - right now I can pull a daily summary for one day or I can pull a summary report that gives me totals for a period...but I cannot get a report that shows summary level data for each day in a period without pulling each report by day individually \* The ability to fully customize reports to pull the specific data that I need

Review Source

TT

Travis T.  
Co-Owner  
Retail  
Used the software for: 1-2 years

### "Ricochet Consignment Review - Best for saving time"

December 12, 2019

5.0

Over all for inventory tracking and keeping multiple consigners inventory straight is the best for our business.

Pros

I love the fact that it has a backdoor to have the consignee's check their inventory and that it is so easy come tax time that I can click a report and it is as easy as that.

Cons

The biggest Con for us was the webstore shipping, it just didn't work for our business. We ship way to many small items.

Reason for choosing Ricochet

The back door or our consigners.

Review Source

Response from Ricochet

December 13, 2019

Thanks for the 5 stars, Travis! Your shipping situation is particularly tricky! We may have some online shipping integrations coming up soon that might be able to help.

JK

Jhanvi K.  
Team Leader  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy to Use Software For Inventory Management"

January 23, 2023

5.0

Ricochet is a perfect software for all the organizations who manage day to day business inventory. It's a Complete Package with powerful feature to make your work easy and effective.

Pros

It's a perfect software for Inventory Management and very easy to use. It offers many effective features like Inventory Management, Accounting, Retail CRM that helps you to manage your data impactfully.

Cons

I didn't have any issue with the tool when managing my tasks. From My side their is no any disadvantage of this software.

Review Source

kJ

kim J.  
owner  
Retail  
Used the software for: 2+ years

### "Ricochet software...love love love"

December 11, 2019

5.0

excellent

Pros

easy of use...AND MOST IMPORTANTLY... ease of customer service...and how quickly they can help

Cons

renewal fees each year...but dont think that counts as "least like"

Reason for choosing Ricochet

best consignment software we could locate

Review Source

Response from Ricochet

December 12, 2019

Your review... love love love! Thanks for the 5-stars, Kim. We'll pass on the praise to the customer support team.

mG

michelle G.  
manager  
Retail  
Used the software for: 1-2 years

### "Best Consignment Software "

December 11, 2019

5.0

Our experience is fantastic and I love that they make themselves available to us any time.

Pros

Easy to use and great customer service.

Cons

not being able to do intake and price in a list and remove items to donate or picked-up.

Reason for choosing Ricochet

The design and easy use.

Review Source

Response from Ricochet

December 12, 2019

Thanks for the glowing review, Michelle! Good news! Bulk status updates are VERY HIGH on our development timeline right now and expected to be added in early 2020. We'll keep you updated!

SR

Susan R.  
Owner  
Retail  
Used the software for: 1-2 years

### "Consignor software"

August 27, 2019

4.0

Ricochet makes vendor based business sales easy. Customer service is excellent.

Pros

It's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.

Cons

It doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.

Reason for choosing Ricochet

Ricochet permits vendors access to track their sales.

Review Source

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