Who Uses This Software?

Companies who want to start a personal conversation with their website visitors and turn them into happy customers.


Average Ratings

142 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/month/user
    See pricing details
  • Pricing Details
    Free version forever
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsupp
  • www.smartsupp.com
  • Founded 2013
  • Czech Republic

About Smartsupp live chat

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 284 000 users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics. Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.


Smartsupp live chat Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Smartsupp live chat Reviews Recently Reviewed!


My Review

Aug 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons.

Easy to use web dashboard, with sounds and alerts wich help, even in the free option.

Very good in every way.

Cons: Dont have (yet) facebook integration.

Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country.

Not further cons, its a very complete software, very easy to use.

Overall: It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa

Aug 09, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the whole software is nice.... miss chat and offline messages of customers are nice too, but...

Cons: i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

Overall: ...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.

Well done live chat

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, nice design, enough features and no downtimes.

Cons: Just the visitors referrer links could be more informative.

Overall: The live chat helps customers to buy services on our websites. It has all features that we need.

an excellent chat for your page

May 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Cons: sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Overall: get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

Vendor Response

by Smartsupp on October 06, 2018

Thank you for your review!

We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly.

If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.

Easy and effective

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - 5 minutes setup

- Simple Interface

- Right pricing

- Recording is cool to understand customers issues on purchase pipeline

Cons: - Statistics could be enhanced with better reports / automatic alerts when performance trend is decreasing and better long term comparison.

Works very good and never had any problems with it

Aug 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: very easy to work with

reasonable pricing

Cons: there were no cons what so ever, i have to fill this form....

Overall: As a B2B wholesale company we have a lot of customers who have questions while browsing about products, sales conditions, delivery times etc.

good experience

Aug 13, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros:

This program is very simple to navigate.

Cons: Chat is online after signing out. This can create a negative impression for customers

Vendor Response

by Smartsupp on August 20, 2019

Hey Petr,

thanks a lot for your review. You can set "Office hours" in your account which means Smartsupp will appear online only in this time period.

If any agent remains online after office hours, the chatbox on your website will switch to offline mode regardless. So you don't need to worry about signing out on time.
www.smartsupp.com/help/office-hours/

Best,
Patrik

For a free software it mends patches in your website to intergrate to live support.

Aug 07, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of inserting the script and then the ability to log in and go live.

Cons: The phone app version does not seem to work on a few devices.. just blank screen not sure why.

Overall: The chat option allow me to use a laptop and actually type than having to thumb to a device for a half hour.

The problems with new generations of culture it use to take a simple phone call 3 minutes of conversation to give advice; however now with texting causing hours of wasted time in society, Alot of people expect text and then take 30 minutes for a 2 minute conversation because teh replies they respond to are very slow, weird hours and times to contact and impulsive on replys back. *(selfish society in America)

So using this app allows me to edit copy and past long winded conversations since time is valuable to the work only.

and Thus the entitled one out there in US and many are out there gets there long winded reply for the chemicals in their head to feel good. It will be great once this generation is replaced by gen z, that way efficiency is back.

SO if you are Gen x and like old school use the app on a laptop and then create a thrift process to weave out the useless entitled ones by serving a reward based market only. reward by behavior only and dont support impulse cry babies and you will make it.

so good app. :)

Vendor Response

by Smartsupp on August 20, 2019

Hello Keith,

thanks for your review.

Have you tried our new mobile app released in June?

To speed up your conversations I recommend you to set up Shortcuts in your dashboard.
www.smartsupp.com/help/shortcuts/

Have a nice day!

Patrik

You can't afford not to have it !

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I own 3 online businesses and can't stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

Cons: It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Overall: Very glad to have it installed on my websites I think it's a must have tool for every on line business.

Vendor Response

by Smartsupp on April 01, 2019

Hello, Sebastien,

many thanks for your feedback! We are really pleased we can help you with all of your businesses.

Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign.

Best regards,

Super useful tool

Aug 02, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Since you put the new interface, it is really easier to communicate.

Super easy to set up on Magento.

Cons: Wish we had a library of answers of questions already asked.

Wish I could still put as many agents as possible.

Seems difficult to configure the Welcome message depending on the countries

Capterra loader

My Favorite Live Chat Feature!

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Cons: Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Overall: We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

Vendor Response

by Smartsupp on January 19, 2019

thank you for your review Renee!

We are happy to see that you are satisfied with Smartsupp.

All the best,
Smartsupp team

VEBO

Aug 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Language is polish.

Easy to setup.

Easy to work.

Price still better that other software.

Cons: Price increase each year i know everything cost each ear more more

Overall: Perferct for me. For me is missing sending file via livechat like invoice for client etc.

Vendor Response

by Smartsupp on August 20, 2019

Hello Krzysztof,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Ad price - we slightly changed our pricing this year for the first time in our 6 years history. :-)

Have a nice day!
Patrik

Decent Chattool

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its functional and the design can easily changed.

Cons: That you cant send files over the Chat.

Overall: Its fast, good looking and very helpful. Our customers really like it.

Vendor Response

by Smartsupp on August 20, 2019

Hello Marcel,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a nice day!
Patrik

Thank you

Aug 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.

Cons: I forget to turn off the sound at night sometimes :)

Overall: Just very happy. Definitely recommended if you want to increase sales and customer service.

Vendor Response

by Smartsupp on August 20, 2019

Hey Erik,

thanks a lot for your review. You can set "Office hours" in your account which means Smartsupp will appear online only in this time period.

If any agent remains online after office hours, the chatbox on your website will switch to offline mode regardless. So you don't need to worry about signing out on time.
www.smartsupp.com/help/office-hours/

Best,
Patrik

It's Good

Aug 07, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the shortcuts, because is very fast to speak with a buyer.

I like that it shows pages that they are visiting.

The possibility of personalizing automatic messages as well as programming customer service hours.

Cons: The possibility of consulting the most consulted questions, filtering by word.

The possiblity of add an image or documents in the conversation.

Overall: We can help customers finalize their purchase when they have doubts. Or give them information about some products.

Vendor Response

by Smartsupp on August 20, 2019

Hello Marta,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a great day!
Patrik

Great customer experience tool

Aug 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Cons: Mobile app was outdated, but is now working better. Notifications used not to work in Safari browser.

Overall: Fast and realiable customer communications tool with very handy capture of customer behavior on our website.

Excelent chat app

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Great price (although they have uploaded a little :-) )

- Excelent features

- Excelente support

Cons: - Initially the mobile applications were not good (now on ios are excelents)

- Now it´s not possible send files (will be possible on next update chat box)

- I have problems with some recordings

- Could be great can mark a visitor on dashboard to see the recording later

Overall: Excellent chat application, I have been using it for several years and every time they add better functionalities. Great customer service

Smartsupp live chat Review

Aug 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: smartsupp is the best chat for the professional support of a site

Cons: when there is a chat lost and I do not receive the user's email address to contact him again

Vendor Response

by Smartsupp on August 20, 2019

Hi Valerio,

appreciate your review! You will be able to contact your visitors even after they leave your site. This new feature will be released in our new - seamless messaging - version. You can read more about it here.

https://www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/

Best,
Patrik

Satisfaction

Aug 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: user friendly, quick support, upgrading fluently

Cons: no exports to xls/csv to collect chating client e-mails

Vendor Response

by Smartsupp on August 20, 2019

Hi Andrea,

thanks for your positive review. You will be able to export conversations to CSV in our new - seamless messaging - version. The estimated release time is in October/November. You can read more about the new Smartsupp version in our latest blog post.
www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/

Take care,
Patrik

Highly recommend SmartSupp

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is a great chat feature to speak with customers in real-time that visit our website. There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy. Overall, we highly recommend SmartSupp, so glad we found them.

Cons: No cons at all, SmartSupp is awesome and offers great features.

Vendor Response

by Smartsupp on March 25, 2019

Thank you, Sophia!

Reccomend

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My sales grow up with this software. To assist to my clients in web with chat is great.

Cons: None. Maybe when my client send me message before he recieved my automatic message. Software should not send that automatic message to him anymore.

Overall: It is helper for grow my sales.

Vendor Response

by Smartsupp on August 20, 2019

Hello Juraj,

thanks for your review.

You need to edit a condition in your auto-message "visitor is/was served".

Best regards,
Patrik

Great Live Chat Widget

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go.

Cons: The live chat icon design looks a little outdated for my liking. Wouldn't mind a redesign of the look. Currently it tells you the source of where the customer came from eg. direct visit or google.com and etc, if it could go one step further to say whether through a sponsored ad or organic google search, that'd be amazing.

Vendor Response

by Smartsupp on August 20, 2019

Hey Dave,

thanks a lot for your review. We are currently working hard on our fresh new - redesigned - chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a nice day!
Patrik

Love SmartSupp - Best on the Market!

Apr 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc

Cons: Would prefer payment methods to be automatic

Overall: I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)

Recommendations to other buyers: Excellent value for money as you get many features in one.

Vendor Response

by Smartsupp on October 06, 2018

Thank you for your review!

I can now happily say we support automatic renewal when you pay by credit card or Paypal.

Good product

Aug 05, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use, works well and looks good

Cons: I have this app in my mobile as well. The biggest problem is that I don't receive any notices when customer sends me a message in the mobil. Maybe I have not adjusted it right.

Overall: Usually we let customers know if something is available or help to find the right product.

Vendor Response

by Smartsupp on August 20, 2019

Hello Kristi,

have you tried our latest update of the mobile app released in June?

Regards,
Patrik

Capterra loader

The Best Live Chat System!

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy To Use

Easy To Setup

Great Support

Fantastic Additional Features

Smart Customisation

Cons: Nothing - everything seems to tick the right boxes.

Overall: We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times.

The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time.

We'll be using SmartSupp for the foreseeable future!

Vendor Response

by Smartsupp on March 27, 2019

Hello Michael, thank you for being our valued customer.

Great for Small Businesses

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The best feature of Smartsupp is the ease of use and placing it on my webpage.

Cons: I wish Smartsupp had more features, such as allowing to place logo.

Overall: Smartsupp allows visitors to ask questions easily and I receive notification immediately, which increase client/business engagement.

Vendor Response

by Smartsupp on March 27, 2019

Thank you for your review! You can add your own logo to the chat box in the Standard package.

Have a nice day.

Smartsupp live chat

Aug 14, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its simple in its implementation and its functionality in the free version

Cons: The inability to contact customers when a chat has been lost

Overall: A positive experience in its integration and management

Vendor Response

by Smartsupp on August 20, 2019

Hello Antonio,

appreciate your honest review! You will be able to contact your visitors even after they leave your site. This new feature will be released in our new - seamless messaging - version. You can read more about it here.

https://www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/

Best,
Patrik

A very easy and comprehensive chat for your site, we use with Shopify

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was super simple to launch. I love that you can save who the customer is, so the next time you know who they are. Also the recording info provided gives you more insight to customer habits and more important experience.

Cons: So I have this on my phone as well, i did not realize it defaults to as available, making it seem as if someone was available for a chat at all times of day and night.

Overall: The history info it saves is very valuable

Vendor Response

by Smartsupp on October 06, 2018

Thank you for your review!

You can switch to offline or logout from the app when you don't want to be seen online on your site. We launched updated version of our app recently with several bug fixes. I can definitely recommend to update to the latest version.

Easy

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set, easy to follow , therefore manageable

Cons: There is always space for improvements, but I cannot say what

Overall: I love to be in contact with my clients, but when is not possible is really handy to have the video recording and see what customers are looking for and therefore improve the service.

Vendor Response

by Smartsupp on April 01, 2019

Hi Luigi,

thank you, we are really pleased we can help you with your business.

If you like visitor recordings, give a try to our second product - Smartlook. Based on detailed analytics it can help you more with improving your website.

Have a nice day!

Great marketing tool!

Aug 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mostly IOS app which has been transformed recently, of course for the better. This means that app is developing in the right direction.

Cons: Former app was crashing from time to time - now with a new one all is working great.

Overall: We are using Smarsupp for getting new sales leads.

Capterra loader

Smartsupp connects us with our customers

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Instant notice when someone visits our site

2. Direct Communication with our customers

3. Recording of site visits to understand usage

Cons: Nothing that I could think of. Smartsupp just works.

Overall: Smartsupp was easy to install and gives us direct contact with potential customers.

Support extends to our mobile phones allowing direct communication between us and students.

Smartsupp allows a small group of professionals to manage a large number of online students.

Vendor Response

by Smartsupp on March 27, 2019

Thanks, Don! Really appreciate your review.

Simple and quick way to contact visitors

Aug 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use, not much complicated, not to disturbing for website visitor

Cons: Website visitors can´t send their photos.

Overall: Website visitors can have answers right away, they feel somebody is there for them, it is important. We do reservations to our studio by chat and consult what kind of service they will need from us.

Vendor Response

by Smartsupp on August 20, 2019

Hello Monika,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a nice day!
Patrik

Best solution for online chat support

Aug 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and install, fully customizable

Cons: nothing, price to be paid was a decision to be made

Overall: We are using it 24 hours per day, never ever had any system or other issues. Fast and reliable, stylish system, beeing able to customize to our colors, logo etc.

Whenever had any questions, answer came fast in a professional manner.

Good for small companies

Aug 06, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Extension to our shop available. Free trial. Good support.

Cons: Multilanguages setup available only via API.

Smartsupp - best online chat

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the simplicity of the Smartsupp. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.

Cons: I think the price is too high for our market (czech and slovak) but if my client wants a high quality, i am definitely recommending smartsupp.

Overall: I am using Smartsupp on my website and it helping me to get a more customers. I am totally happy with using Smartsupp.

Vendor Response

by Smartsupp on April 01, 2019

Hi Viliam,

really appreciate your great review! We are glad to help with your business.

We believe the market price is fair even for cz/sk customers.

Have a nice day.

You get what you need

Aug 07, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very versatil. You can customize a lot of features

Cons: I've had problems with the mobile app. Conversations were not popping and I was losing chats.

Vendor Response

by Smartsupp on August 20, 2019

Hello Carlos,

thanks for your review. Have you already tried our new mobile app released in June?

You can read more about features the new app brings here.
www.smartsupp.com/blog/brand-new-mobile-app/

Best,
Patrik

The best Chat System

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to install and to use, I use it since 2016.

Cons: This could have a more affordable cost, since the payment is monthly.

Vendor Response

by Smartsupp on March 27, 2019

Thank you very much for your review. We provide 20 % discount when you pay yearly.

Smartsupp

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its very handy that u can reply every message from customers in everywhere through by app . important to make this quickly

Cons: Nice specs that record visitors page activities

Overall: Prefer smartsupp

Vendor Response

by Smartsupp on March 27, 2019

Thank you, Sedat!

CARent review

Aug 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy using a transparent navigation.

Cons: I don't know. It isn't any astronomic since, just easy chat with customer.

Overall: I thing, that online chat for customers is standard support in commerce and aftersale.

An important help for e-commerce

Aug 20, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has friendly functionality, no bugs, the technical support replies in less than 5 hours.

Cons: there is no possibility to upload image and/or document files during the chat session

great satisfaction

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: well-arranged, works without complications, already tuned to Android

Cons: quite satisfied. There was a problem with the phone version, but it looks like all the issues have been fixed

Add a function

Aug 06, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a good good software and easy to use

Cons: the functionality to send screenshot is missing

Vendor Response

by Smartsupp on August 20, 2019

Hey Alessandro,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a nice day!
Patrik

Smartsupp live chat

Aug 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is fast, easy to use, well-arranged and reliable.

Cons: We would appreciate the option of sending fast picture previews with the customer.

Vendor Response

by Smartsupp on August 20, 2019

Hey Petr,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a nice day!
Patrik

5 stars

Aug 20, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - easy to use

- automated messages

- pricing

Cons: - can-t upload files liek pics to send to customers

- can't integrated with google analitycs, mail chimp, etc

Overall: its a good software for the money

Smartsupp live chat - review

Aug 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The platform is easy to use and has a simple GUI; its quick and stable.

Cons: lack of uploading images (support needs to show printscreens sometimes).

Overall: support for users of educational software.

Vendor Response

by Smartsupp on August 20, 2019

Hello Walter,

thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/

Have a nice day!
Patrik

Great Chat

Aug 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Is quick and easy to use and got some features that others don´t

Cons: Wrote many times about it, you need to improve it but in the overall the app is quite good

a usefull helper

Aug 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like this app because you can be closer to your client needs.

Cons: No comment here. We are ok whit how it works.

Overall: we use it as a small company since 2 or more years and many our clients come from that communications to us . so we are happy to use it.

Smartsupp live chat

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Software very easy to use and integrate into

    own website. Support for site visitors is useful and pleasant.

Cons: I have nothing to write. it's all really easy

Vendor Response

by Smartsupp on April 01, 2019

Hello Giuseppe,

appreciate your positive feedback. Thank you!

Smartsupp live,easy orders

Aug 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: powerful, potent

easy talk with more clients online

Cons: user-friendly, history of chat and email feedback

Overall: more specifications of a product, delivery time, cost of transport, etc

I was amazed both by your software and your customer support who was ready to assist me.

May 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like it offers a broad functionality list and i will test it to see if it fits my needs for my website design business. I like that you have an affiliate partners strategy.

Cons: I would like to have the functionality of sending files. That would be a market changer.

Vendor Response

by Smartsupp on May 16, 2017

Hi Konstantinos! Thank you for your kind words! You were attended by Lili, we will pass your feedback over to her!
For fileshare, try to use Dropbox or LightShot, for now we do not plan to implement our own fileshare feature, we prefer to use tools that are already available and working perfectly ;)
Your Smartsupp Team