Smartsupp

Smartsupp live chat

5 / 5 54 reviews

Who Uses This Software?

Companies who want live chat and visitor recording in one tool. Watch our video : https://www.youtube.com/watch?v=g88XoQW9V7U


Average Ratings

54 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/month/user
  • Pricing Details
    Free version forever
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsupp
  • www.smartsupp.com
  • Founded 2013
  • Czech Republic

About Smartsupp live chat

FREE live chat with visitor recording. Use our Free package with UNLIMITED number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.


Smartsupp live chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Smartsupp live chat Reviews Recently Reviewed!

Excellent quality and customer support

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to handle. Simply perfect. And one of your support collague - Lili - always help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.

Cons: I have not experienced negative things till not during using this software. I hope this experience will not change :)

Vendor Response

by Smartsupp on July 20, 2017

Dear Zsolt! Thank you for your kind words! We are happy that you like our product and we will forward your review to Lili, it will certainly make her happy! Have a great day! Your Smartsupp Team

I was amazed both by your software and your customer support who was ready to assist me.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like it offers a broad functionality list and i will test it to see if it fits my needs for my website design business. I like that you have an affiliate partners strategy.

Cons: I would like to have the functionality of sending files. That would be a market changer.

Vendor Response

by Smartsupp on May 16, 2017

Hi Konstantinos! Thank you for your kind words! You were attended by Lili, we will pass your feedback over to her! For fileshare, try to use Dropbox or LightShot, for now we do not plan to implement our own fileshare feature, we prefer to use tools that are already available and working perfectly ;) Your Smartsupp Team

Love SmartSupp - Best on the Market!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc

Cons: Would prefer payment methods to be automatic

Overall: I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)

Recommendations to other buyers: Excellent value for money as you get many features in one.

Nice Support Service

Apr 03, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I think interface is a bit complicated to handle. But The Support team is really helpful. I talked one of their representative and he was really helping.

All I suggest the team to better their product overall UI and keep the great support team with them.

Stay blessed.

Vendor Response

by Smartsupp on April 03, 2017

Hi Ahmed, thank you for your kind words! The rep who you spoke to was Lili, we will pass your feedback to her and we will of course take into consideration your suggestion to improve our UI. Have a great day! Smartsupp Team

Improve customer service and sales volume

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - very functional free version

Cons: - have not found any

Overall: I can recommend smartsapp for everyone who want to improve customer service. Improving customers service quality can help increase sales volume. SmartsUpp is example of A++ customer service, help me to solve my problem in few minutes. Statlook.com recommends SmartsUpp .

Recommendations to other buyers: Good to improve customer service and engage customers

One of The best modules and companies

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Useful and easy

Cons: Nothing

Overall: Yeah. I have proved hundreds of plugins for Wordpress and modules for Prestahop and I think that is one of the most interesting of all.

Recommendations to other buyers: No

Vendor Response

by Smartsupp on March 21, 2017

Thank you very much

Complete satisfied 200%

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff girl is the best supporter that i ever be in contact, in few minutes had solved all my problems, always available ! TOP SUPPORTER! satisfaction guaranteed.

Vendor Response

by Smartsupp on March 16, 2017

Hello Federico, thank you very much for your positive words! We are happy that you are satisfied. Please get in touch with us anytime you have more questions. Kind regards, team Smartsupp

Very effective support

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our rep was unbelievable. She quickly answered on my every question. Absolutelly briliant support :) I recommend to all of u

Vendor Response

by Smartsupp on March 16, 2017

Hello Vladimir! Thank you for your kind words! We will pass them over to Lili, it will certainly make her happy! :) Kind regards, Smartsupp Team

Great technical customer service!

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am happy that the support staff could solve all my troubles within a few moments. I will be happy to continue this service and recommend it to everybody.

Vendor Response

by Smartsupp on February 09, 2017

Thank you Melinda :)

Excellent application to increase sales

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Thanks to Smartsupp I have managed to have more contacts with my clients who are online in the web page.

Vendor Response

by Smartsupp on February 09, 2017

Hi Alex, Thank you for the review. We are happy to hear that Smartsupp increased your sales. If you need any help, you are more than welcome to contact us. Greetings from the Smartsupp team

Good and cheap

Mar 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm a happy user of Smartsupp since January 2016. This app is easy to set up and easy to use. I hope they will add some new features what I need :) Look my Cons :)

Pros: Fast to set up Easy to use live view is perfect :)

Cons: I would see more options in sort and filter my visitors on record mode. Maybe you would like to add newsletter and Premium code sender for 1st time visitors - I know that's not main idea of this app - but I would love this :)

Satisfaction

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Reliable, easy to use, exactly fullfill all our needs of what would we except from chat app. Reasonable pricing for good features. We used few others and decided to stick to smartsupp.

Pros: Reliable Video recordings Easy to use

Cons: Lacks a feature to reply to missed chats within their app

Perfect

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Pros: I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Cons: I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Best price/value chat app on the market

Feb 26, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We tried several chat apps and we came in conclusion that Smartsupp was the best solution for our small company. The free version has already everything that we needed (personalised chat on our website, multiple users, auto-messages, offline messages, visitor recording).

Pros: We love the visitor recording tool ! It's been very useful to find problems on our website. After analyzing how people are searching products on our website, we became aware of some gaps and we were able to improve the visitors' experience :)

Cons: We have a bilingual website. It was not easy to set up auto-messages in French and Netherlands. We are still experiencing dificulties with getting the right auto-message to the defined target. Sometimes French speaking visitors are receiving auto-messages in Netherlands and vice-versa.

No way I can now do without Smartsupp.

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Seeing instantly who is visiting my website and being able to interact with them is brilliant! I can even get an idea of their location. Smartsupp makes it all easy and intuitive so no learning curve required.

Cons: I struggled to get anything similar or related working on my android phone and have yet to sort this aspect out. Fortunately working this app from my PC is the main thing I need. This is not a direct negative against Smartsupp of course but if they were able to establish a solution for android phones that would be perfect.

Best live chat

Feb 25, 2016
5/5
Overall

Comments: We have been using smartsupp for months and we love it. We got lots of extra customers because of smartsupp because it allows us to speak to the customers personally.

Pros: - Good looking - Easy - Smart dashboard

Cons: - They don't have an app of their own for the smartphone

very good app, helps selling stuff

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm using this app for www.solve24.pl and recommend for all companies, very useful, easy to install if You don't want to have opened browser window You can install pidgin and help Your clients without remembering about opening Firefox window. Very customisable, You can change colors making app matching Your website.

Pros: Free version is very useful

Cons: You need to paid to have video version

Great online Chat for your Ecommerce

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Smartsupp for about a year now. I recommend it to all I know that might need it! I feel it is pretty easy to use. Video recording of the visitor are great.

Pros: Easy to use & reliable software.

Great value for money

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Smartsupp for the last month and it immediately increased our sales and customer support. This is the best live chat app on the market.

Pros: Easy interface, video records, mobile version

Cons: So far, I haven't noticed any

Great value for money, intuitive layout

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Smartsupp for the last week and it immediately added value to our business - implementing the livechat was a breeze, the application works very intuitively and the Google Analytics integration is very helpful as well.

Pros: - Google Analytics integration is very helpful - Intuitive design - Great value for money

Cons: None to date - will update if we find any.

Excellent

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This app is amazing and it is from free a better solution I find. I have this application for my e-commerce and for little team is great and no limited features.

Pros: Easy to use Free Unlimited users

Cons: No statistics for free

Game Changer

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The value that smartsupp provides is unparalleled. Watch this up and comer as they grow. I couldn't find any other tool that compared to the feature set they provide.

Pros: Feature rich and great value.

Cons: User interface is good, but not GREAT.

Great support app for low price

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use this app from a while and I can say it is perfect for our small company. Low price per month, easy to use, I can get offer great support for my clients.

Pros: easy interface, use with Adium external app like a messenger.

Cons: only the full package have the predefined meseges

Info on visitor

Feb 25, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We need a full on visitor like name and email there is no way to get it. It's pretty easy to install and prestashop and useful in mobile phone. .

Pros: Easy to install on Presta shop

Cons: Knowing formation on visitor impossible to get the email and the name

Great online Chat for your website

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I implemented the chat on my website to get in contact with customers directly. It was easy to implement and you can customize the chat bubble to fit your design. The chat itself is easy with very useful information about your customers.

Pros: The best feature of this app is the video recording of the users behavior including the mouse pointer on your site. You see your site in the video exactly how the customers sees it on his desktop (or mobile device) and you can see how he behaves on your site.

Great app

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is the best live chat app on the market. Very user friendly. Customer care service is great. I strongly recommend to try and see for yourself benefits on app.

Pros: Chat with visitors in real-time, Record screens of your visitors....

Cons: there is no cons of this app

Great Product and outstanding Support

Jan 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: Smartsupp is easy to use and key software we use to enhance customer service at SoftwareSuggest.com. We're using it since the early days of Smartsupp and have seen how the product evolved over the time, customer service is always delighting.

Pros: Easy to use & reliable software.

Great product

Jan 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was looking for some chat plugin for our new service Eventee.co. From all we tried, smartsupp was the best fit for us. And they are promising new features in 2016, such as mobile app...

Pros: - super easy to install on my webpage - users recording -> hello the future of great services! - great support

Cons: - Nothing on my mind

Very helpful and efficient app for customer care

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Smartsupp chat on a daily basis for quite some time to interact with our customers, and I' ve been extremely satisfied with the whole app. I believe it's by far the coolest chat app for any business or website! Very easy to use, minimalistic dashboard is very well-aranged and efficient!

Pros: - user friendly and customizable - great number of language versions - screen recordings of visitors movement - automatic responses setting - tracking the impact on our sales and many more, I definitely have to give a try to the mobile version!

Cons: So far, I haven't noticed any :)

Best chat app ever

Dec 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have installed SmartSupp on several websites for our clients and all of them could use it without any training. And the pricing is very pleasant an even our smallest customers could afford it.

Pros: Super easy to install and use Vvisitor recording - of course

Cons: I'll write as soon as I'll find some

Help your customer online

Dec 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm using this app every day for cca 5 months. It's really perfect. Supporting my native language and video recordings are very useful. I think that customers are enjoying shopping more with live support than without it. Because they know about someone who is ready to help them in case of any questions.

Pros: user friendly admin, video records, mobile version - frontend

Smartsupp Live Chat review

Dec 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The best way to review an app, is to try this one. And i pass more than a year using everyday the Smartsupp tools for Live Chat. Now i can say is for me the easier and best way to make live chat on a website (chat writing) and have tools of analytic usefull for ecommerce and other websites. The last updates help very much this application to be more usefull. The configuration is easy, during the day, the technical service is available by chat for the companies who use the tool if they have questions and the tool is light to dont lose speed on page load. In two words : Great App.

Pros: - Easy to use - Many tools - Great support

Cons: - Need only more people to use it

Unexpectedly good

Dec 10, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We offer quite special goods - electric bicycles - and its very hard to explain all details on the web, even at https://ekolo.cz we use video intensively. Since we implement this app, we have about 4-8 chats daily with customers, who will never call us for details and are lazy to writ emails. My advice - hire and dedicated person for chats and keep it up evenings..

Pros: Easy to use, Implemented in second, fully customizabe.. Video recording of the visitor are better than paid heatmaps

Cons: Cant see any, for its price it really pay off. maybe to teach the software answer the customer questions itself :-)))

Just awesome!

Dec 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used SmartSUPP for about a year now and I just live it - its packed with features and super easy to navigate around in! I recommend it to all I know that might need it! Try it, you won't be disappointed!

Pros: Works from everywhere Is just awesome

Cons: Can't think of any cons

Best chat out there by far!

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used a few chats before (Zopim, Olark) but I can honestly say that when I've tried Smartsupp, I knew that there won't be going back. Smartsupp lets me lots of advanced stuff while maintaining very easy learning curve. Their chat is reliable and it has a good impact on my website's user experience and performance.

Pros: It's free! Ease of use Advanced functionality (triggers, screen recording, autoresponders)

Cons: Honestly, I have no idea, maybe change the logo :P :)

Easy to use and many free features

Nov 08, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using smartsupp for a while and I have had really positive experience. Especially the amount of free features they have. I was surprised that I could even watch videos of the movement of my visitors! I feel it is pretty easy to use, I would definetely recommend it.

Pros: - free - videos of movement of visitors

Cons: - I would appreciate more tutorials how to use the tool effectively

Great tool for improving Customer Care

Nov 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Smartsupp is a very easy to integrate live chat solution that helped our customer care team communicate with our clients faster and boost our sales. Their API enabled us to connect it with our internal tools and provide our team with valuable information about clients.

Pros: Easy to use, simple and efficient

Smartsupp live chat is great online chat

Jan 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Smartsupp live chat means for us efficient and fact communication with our custommers, it is opportunity for instatnt reaction and we can immidately help our customers. Customer service enable us to help personal an imediatley our customers. Possibility of live communikacion throught Smartsupp chat help us to keep gooinf in our philosophy. Using the chat has been competitve advantage for us. We approciate possibility of automatic setting to speaking with visitors of our web side and connection with Google Analytics.

Really nice support chat

Jan 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using it for some months now, and we're using it every day. We have increased our sales and customers can get an answer on even the small things without calling, loving it!

Lukas Pelc

Oct 26, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've been using Smartsupp live chat for several months now and it's perfect. Our team of 6 technicians provides technical support for home users and Smartsupp helps us deliver better quality, real-time support. Our customers love the fact that a real person is just one click away.

Good product with great support in Europe

Oct 23, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to Smartsupp from another live chat product because of the top quality support Smartsupp provides. They've a great team of people ready to answer our questions and help us with everything we need.

Good support, excelent software

Oct 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I tried a lot of live chats, this chat works very quickly against other chats. Thanks API you can customize your chat for each page. Support helped me in each case. Thank you.

Jan 31, 2017
5/5
Overall

Dec 14, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Feb 25, 2016
5/5
Overall

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Feb 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Nov 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Nov 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money