Who Uses This Software?

Companies who want to start a personal conversation with their website visitors and turn them into happy customers.


Average Ratings

81 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/month/user
    See pricing details
  • Pricing Details
    Free version forever
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsupp
  • www.smartsupp.com
  • Founded 2013
  • Czech Republic

About Smartsupp live chat

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics. Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.


Smartsupp live chat Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Smartsupp live chat Reviews Recently Reviewed!


an excellent chat for your page

May 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Cons: sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Overall: get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

Vendor Response

by Smartsupp on October 06, 2018

Thank you for your review!

We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly.

If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.

You can't afford not to have it !

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I own 3 online businesses and can't stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

Cons: It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Overall: Very glad to have it installed on my websites I think it's a must have tool for every on line business.

Vendor Response

by Smartsupp on April 01, 2019

Hello, Sebastien,

many thanks for your feedback! We are really pleased we can help you with all of your businesses.

Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign.

Best regards,

Capterra loader

My Favorite Live Chat Feature!

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Cons: Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Overall: We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

Vendor Response

by Smartsupp on January 19, 2019

thank you for your review Renee!

We are happy to see that you are satisfied with Smartsupp.

All the best,
Smartsupp team

Highly recommend SmartSupp

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is a great chat feature to speak with customers in real-time that visit our website. There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy. Overall, we highly recommend SmartSupp, so glad we found them.

Cons: No cons at all, SmartSupp is awesome and offers great features.

Vendor Response

by Smartsupp on March 25, 2019

Thank you, Sophia!

Love SmartSupp - Best on the Market!

Apr 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc

Cons: Would prefer payment methods to be automatic

Overall: I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)

Recommendations to other buyers: Excellent value for money as you get many features in one.

Vendor Response

by Smartsupp on October 06, 2018

Thank you for your review!

I can now happily say we support automatic renewal when you pay by credit card or Paypal.

Capterra loader

The Best Live Chat System!

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy To Use

Easy To Setup

Great Support

Fantastic Additional Features

Smart Customisation

Cons: Nothing - everything seems to tick the right boxes.

Overall: We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times.

The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time.

We'll be using SmartSupp for the foreseeable future!

Vendor Response

by Smartsupp on March 27, 2019

Hello Michael, thank you for being our valued customer.

Great for Small Businesses

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The best feature of Smartsupp is the ease of use and placing it on my webpage.

Cons: I wish Smartsupp had more features, such as allowing to place logo.

Overall: Smartsupp allows visitors to ask questions easily and I receive notification immediately, which increase client/business engagement.

Vendor Response

by Smartsupp on March 27, 2019

Thank you for your review! You can add your own logo to the chat box in the Standard package.

Have a nice day.

A very easy and comprehensive chat for your site, we use with Shopify

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was super simple to launch. I love that you can save who the customer is, so the next time you know who they are. Also the recording info provided gives you more insight to customer habits and more important experience.

Cons: So I have this on my phone as well, i did not realize it defaults to as available, making it seem as if someone was available for a chat at all times of day and night.

Overall: The history info it saves is very valuable

Vendor Response

by Smartsupp on October 06, 2018

Thank you for your review!

You can switch to offline or logout from the app when you don't want to be seen online on your site. We launched updated version of our app recently with several bug fixes. I can definitely recommend to update to the latest version.

Easy

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set, easy to follow , therefore manageable

Cons: There is always space for improvements, but I cannot say what

Overall: I love to be in contact with my clients, but when is not possible is really handy to have the video recording and see what customers are looking for and therefore improve the service.

Vendor Response

by Smartsupp on April 01, 2019

Hi Luigi,

thank you, we are really pleased we can help you with your business.

If you like visitor recordings, give a try to our second product - Smartlook. Based on detailed analytics it can help you more with improving your website.

Have a nice day!

Capterra loader

Smartsupp connects us with our customers

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Instant notice when someone visits our site

2. Direct Communication with our customers

3. Recording of site visits to understand usage

Cons: Nothing that I could think of. Smartsupp just works.

Overall: Smartsupp was easy to install and gives us direct contact with potential customers.

Support extends to our mobile phones allowing direct communication between us and students.

Smartsupp allows a small group of professionals to manage a large number of online students.

Vendor Response

by Smartsupp on March 27, 2019

Thanks, Don! Really appreciate your review.

Smartsupp - best online chat

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the simplicity of the Smartsupp. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.

Cons: I think the price is too high for our market (czech and slovak) but if my client wants a high quality, i am definitely recommending smartsupp.

Overall: I am using Smartsupp on my website and it helping me to get a more customers. I am totally happy with using Smartsupp.

Vendor Response

by Smartsupp on April 01, 2019

Hi Viliam,

really appreciate your great review! We are glad to help with your business.

We believe the market price is fair even for cz/sk customers.

Have a nice day.

The best Chat System

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to install and to use, I use it since 2016.

Cons: This could have a more affordable cost, since the payment is monthly.

Vendor Response

by Smartsupp on March 27, 2019

Thank you very much for your review. We provide 20 % discount when you pay yearly.

Smartsupp

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its very handy that u can reply every message from customers in everywhere through by app . important to make this quickly

Cons: Nice specs that record visitors page activities

Overall: Prefer smartsupp

Vendor Response

by Smartsupp on March 27, 2019

Thank you, Sedat!

Smartsupp live chat

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Software very easy to use and integrate into

    own website. Support for site visitors is useful and pleasant.

Cons: I have nothing to write. it's all really easy

Vendor Response

by Smartsupp on April 01, 2019

Hello Giuseppe,

appreciate your positive feedback. Thank you!

I was amazed both by your software and your customer support who was ready to assist me.

May 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like it offers a broad functionality list and i will test it to see if it fits my needs for my website design business. I like that you have an affiliate partners strategy.

Cons: I would like to have the functionality of sending files. That would be a market changer.

Vendor Response

by Smartsupp on May 16, 2017

Hi Konstantinos! Thank you for your kind words! You were attended by Lili, we will pass your feedback over to her!
For fileshare, try to use Dropbox or LightShot, for now we do not plan to implement our own fileshare feature, we prefer to use tools that are already available and working perfectly ;)
Your Smartsupp Team

Improve customer service and sales volume

Mar 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - very functional free version

Cons: - have not found any

Overall: I can recommend smartsapp for everyone who want to improve customer service. Improving customers service quality can help increase sales volume. SmartsUpp is example of A++ customer service, help me to solve my problem in few minutes. Statlook.com recommends SmartsUpp .

Recommendations to other buyers: Good to improve customer service and engage customers

Smartsupp Live Chat review

Dec 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The best way to review an app, is to try this one. And i pass more than a year using everyday the Smartsupp tools for Live Chat. Now i can say is for me the easier and best way to make live chat on a website (chat writing) and have tools of analytic usefull for ecommerce and other websites. The last updates help very much this application to be more usefull. The configuration is easy, during the day, the technical service is available by chat for the companies who use the tool if they have questions and the tool is light to dont lose speed on page load. In two words : Great App.

Pros: - Easy to use - Many tools - Great support

Cons: - Need only more people to use it

Valuable live chat solution

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - free version available forever

- user friendly dashboard

- mobile app

- works great on multi-language website

- info about customer while chatting

Cons: - graphic design of the chatbox is quite old

Best Chat plugin for your website

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Free version with unlimited agents & unlimited chat conversations.

Simple setup process.

Easy to use.

Best in the market.

Video recordings.

Cons: The website speed might effect a little(not much) when we are enable the video recordings. Sorry if i am wrong.

Overall: Excellent. I got the good success rate in my seasonal business with Smartsupp. my team quickly responded to the customer queries. Increased my sales orders, Decreased bounce rate & created trust for my customers on my business with Smartsupp.

Thanks Smartsupp for everything.

Vendor Response

by Smartsupp on November 28, 2018

Thank you for your review. We are happy to hear you like Smartsupp!

Vladimir Sandera,
cofounder

One of The best modules and companies

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Useful and easy

Cons: Nothing

Overall: Yeah. I have proved hundreds of plugins for Wordpress and modules for Prestahop and I think that is one of the most interesting of all.

Recommendations to other buyers: No

Vendor Response

by Smartsupp on March 21, 2017

Thank you very much

Excellent quality and customer support

Jul 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to handle. Simply perfect. And one of your support collague - Lili - always help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.

Cons: I have not experienced negative things till not during using this software. I hope this experience will not change :)

Vendor Response

by Smartsupp on July 20, 2017

Dear Zsolt!

Thank you for your kind words! We are happy that you like our product and we will forward your review to Lili, it will certainly make her happy!

Have a great day!

Your Smartsupp Team

Best free plan live chat

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to setup and get going. Free moules are nice for eCommerce platforms. Even at free plan you can cusotomize the chat window, logo, colour etc.

Cons: I miss automated phrases at customer chats, nothing more. I´ve used other chat apps this one is my favorite.

Good Live chat

Mar 21, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: free with many features, easy to use, very helpful

Cons: chatbox design looks very old, not much font choices, auto-message only for paid

Overall: Smartsupp is free software with many features and easy to use but the chatbox design not elegant compare with the other live chat and also auto message is not free

Vendor Response

by Smartsupp on April 01, 2019

Hello Enrico,

thank you for your opinion! New chat box design should be released in few months.

And you are right, some functions like automatic messages are available for paid users only.

Thanks!

Best chat app ever

Dec 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have installed SmartSupp on several websites for our clients and all of them could use it without any training. And the pricing is very pleasant an even our smallest customers could afford it.

Pros: Super easy to install and use Vvisitor recording - of course

Cons: I'll write as soon as I'll find some

Satisfaction

Feb 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Reliable, easy to use, exactly fullfill all our needs of what would we except from chat app. Reasonable pricing for good features. We used few others and decided to stick to smartsupp.

Pros: Reliable Video recordings Easy to use

Cons: Lacks a feature to reply to missed chats within their app

Simple and Easy

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The features are simple and easy. And free.

Cons: I would like if there was a reminder beep when someone has chatted you instead of just a dot on the tab.

Vendor Response

by Smartsupp on October 06, 2018

Thank you for your review!

You can set up both sound and desktop (visual) notifications in Smartsupp. See our tutorial for details:

https://www.smartsupp.com/help/desktop-notifications/

In case of any questions don't hesitate to contact us at support@smartsupp.com

Best price/value chat app on the market

Feb 26, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: We tried several chat apps and we came in conclusion that Smartsupp was the best solution for our small company. The free version has already everything that we needed (personalised chat on our website, multiple users, auto-messages, offline messages, visitor recording).

Pros: We love the visitor recording tool ! It's been very useful to find problems on our website. After analyzing how people are searching products on our website, we became aware of some gaps and we were able to improve the visitors' experience :)

Cons: We have a bilingual website. It was not easy to set up auto-messages in French and Netherlands. We are still experiencing dificulties with getting the right auto-message to the defined target. Sometimes French speaking visitors are receiving auto-messages in Netherlands and vice-versa.

Smartupp chat

Mar 20, 2019
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that i can view my website visitors, details and interact with them has helped my digital marketing progress.

Cons: The smartupp android app doesn't work properly, i don't get notifications when a user sends a message, and when i get them it takes forever to open them.

Overall: I really like the app, it has helped build my business. My business is one that involves one on one communication, so with the help of smartupp i was able to do that efficiently.

Vendor Response

by Smartsupp on April 01, 2019

Hello Ibrahim,

thank you for your honest review. We are pleased to helped with your business.

We know about the problem with the app and currently we are working on the new one. It should be released until this summer.

Thanks for your patience!

Great Product and outstanding Support

Jan 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Value for Money

Comments: Smartsupp is easy to use and key software we use to enhance customer service at SoftwareSuggest.com. We're using it since the early days of Smartsupp and have seen how the product evolved over the time, customer service is always delighting.

Pros: Easy to use & reliable software.

Good Program

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Design

collar

quick

all program good program

Cons: message and quick respond and all about the style

Great online Chat for your Ecommerce

Feb 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have used Smartsupp for about a year now. I recommend it to all I know that might need it! I feel it is pretty easy to use. Video recording of the visitor are great.

Pros: Easy to use & reliable software.

Help your customer online

Dec 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I'm using this app every day for cca 5 months. It's really perfect. Supporting my native language and video recordings are very useful. I think that customers are enjoying shopping more with live support than without it. Because they know about someone who is ready to help them in case of any questions.

Pros: user friendly admin, video records, mobile version - frontend

Nice Support Service

Apr 03, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: I think interface is a bit complicated to handle. But The Support team is really helpful. I talked one of their representative and he was really helping.

All I suggest the team to better their product overall UI and keep the great support team with them.

Stay blessed.

Vendor Response

by Smartsupp on April 03, 2017

Hi Ahmed,
thank you for your kind words! The rep who you spoke to was Lili, we will pass your feedback to her and we will of course take into consideration your suggestion to improve our UI.
Have a great day!
Smartsupp Team

Marian

Mar 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: clear and easy, nice design, good notifications

Cons: missing gannt chart, FAQ are very brief

Overall: easy to manage projects with colleagues. I use it quite short time, so I can´t evaluate all features

Great tool for improving Customer Care

Nov 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Smartsupp is a very easy to integrate live chat solution that helped our customer care team communicate with our clients faster and boost our sales. Their API enabled us to connect it with our internal tools and provide our team with valuable information about clients.

Pros: Easy to use, simple and efficient

Smartsupp live chat is great online chat

Jan 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Smartsupp live chat means for us efficient and fact communication with our custommers, it is opportunity for instatnt reaction and we can immidately help our customers. Customer service enable us to help personal an imediatley our customers. Possibility of live communikacion throught Smartsupp chat help us to keep gooinf in our philosophy. Using the chat has been competitve advantage for us. We approciate possibility of automatic setting to speaking with visitors of our web side and connection with Google Analytics.

Very helpful and efficient app for customer care

Dec 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I've been using Smartsupp chat on a daily basis for quite some time to interact with our customers, and I' ve been extremely satisfied with the whole app. I believe it's by far the coolest chat app for any business or website! Very easy to use, minimalistic dashboard is very well-aranged and efficient!

Pros: - user friendly and customizable - great number of language versions - screen recordings of visitors movement - automatic responses setting - tracking the impact on our sales and many more, I definitely have to give a try to the mobile version!

Cons: So far, I haven't noticed any :)

Unexpectedly good

Dec 10, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: We offer quite special goods - electric bicycles - and its very hard to explain all details on the web, even at https://ekolo.cz we use video intensively. Since we implement this app, we have about 4-8 chats daily with customers, who will never call us for details and are lazy to writ emails. My advice - hire and dedicated person for chats and keep it up evenings..

Pros: Easy to use, Implemented in second, fully customizabe.. Video recording of the visitor are better than paid heatmaps

Cons: Cant see any, for its price it really pay off. maybe to teach the software answer the customer questions itself :-)))

Complete satisfied 200%

Mar 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The support staff girl is the best supporter that i ever be in contact, in few minutes had solved all my problems, always available ! TOP SUPPORTER! satisfaction guaranteed.

Vendor Response

by Smartsupp on March 16, 2017

Hello Federico,
thank you very much for your positive words! We are happy that you are satisfied. Please get in touch with us anytime you have more questions.
Kind regards,
team Smartsupp

Very easy and effective

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: After briefly testing this live chat program on my Shopify site, I came to the conclusion that it is very easy to use and offers great features.

Cons: It is really hard to come up with a con to this program! It is just a great tool with great features

No way I can now do without Smartsupp.

Feb 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Seeing instantly who is visiting my website and being able to interact with them is brilliant! I can even get an idea of their location. Smartsupp makes it all easy and intuitive so no learning curve required.

Cons: I struggled to get anything similar or related working on my android phone and have yet to sort this aspect out. Fortunately working this app from my PC is the main thing I need. This is not a direct negative against Smartsupp of course but if they were able to establish a solution for android phones that would be perfect.

Great online Chat for your website

Feb 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I implemented the chat on my website to get in contact with customers directly. It was easy to implement and you can customize the chat bubble to fit your design. The chat itself is easy with very useful information about your customers.

Pros: The best feature of this app is the video recording of the users behavior including the mouse pointer on your site. You see your site in the video exactly how the customers sees it on his desktop (or mobile device) and you can see how he behaves on your site.

Excellent application to increase sales

Feb 08, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Thanks to Smartsupp I have managed to have more contacts with my clients who are online in the web page.

Vendor Response

by Smartsupp on February 09, 2017

Hi Alex,
Thank you for the review.
We are happy to hear that Smartsupp increased your sales.
If you need any help, you are more than welcome to contact us.
Greetings from the Smartsupp team

Very effective support

Mar 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Our rep was unbelievable. She quickly answered on my every question. Absolutelly briliant support :) I recommend to all of u

Vendor Response

by Smartsupp on March 16, 2017

Hello Vladimir!
Thank you for your kind words! We will pass them over to Lili, it will certainly make her happy! :)
Kind regards,
Smartsupp Team

Good and cheap

Mar 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I'm a happy user of Smartsupp since January 2016. This app is easy to set up and easy to use. I hope they will add some new features what I need :) Look my Cons :)

Pros: Fast to set up Easy to use live view is perfect :)

Cons: I would see more options in sort and filter my visitors on record mode. Maybe you would like to add newsletter and Premium code sender for 1st time visitors - I know that's not main idea of this app - but I would love this :)

Perfect

Feb 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Pros: I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Cons: I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Lukas Pelc

Oct 26, 2014
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: We've been using Smartsupp live chat for several months now and it's perfect. Our team of 6 technicians provides technical support for home users and Smartsupp helps us deliver better quality, real-time support. Our customers love the fact that a real person is just one click away.

Best chat out there by far!

Dec 09, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: I've used a few chats before (Zopim, Olark) but I can honestly say that when I've tried Smartsupp, I knew that there won't be going back. Smartsupp lets me lots of advanced stuff while maintaining very easy learning curve. Their chat is reliable and it has a good impact on my website's user experience and performance.

Pros: It's free! Ease of use Advanced functionality (triggers, screen recording, autoresponders)

Cons: Honestly, I have no idea, maybe change the logo :P :)

Great technical customer service!

Feb 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am happy that the support staff could solve all my troubles within a few moments. I will be happy to continue this service and recommend it to everybody.

Vendor Response

by Smartsupp on February 09, 2017

Thank you Melinda :)

Good product with great support in Europe

Oct 23, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We switched to Smartsupp from another live chat product because of the top quality support Smartsupp provides. They've a great team of people ready to answer our questions and help us with everything we need.