# Smartsupp Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Smartsupp the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews

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Smartsupp

4.6 (343)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Smartsupp

Ease of use

4.8

Customer Service

4.5

## Pros and Cons in Reviews

AD

Anca D

General ManagerApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years.

“I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site“

June 7, 2023

AD

Anca D

General ManagerApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years.

“I cannot integrate different sites that are part of our business / different domains“

June 7, 2023

RN

Ryan Florian N

Project managerLuxury Goods & Jewelry, 51 - 200 employeesUsed the software for: Less than 6 months.

“We were looking for a quick, simple and effective solution for our customer care, and that is SmartSupp“

May 31, 2023

MV

Marios V

presidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years.

“a little bit expensive.“

July 28, 2023

CB

Claudia B

Event Associate Events Services, 201 - 500 employeesUsed the software for: Less than 6 months.

“Briefly using it for work but will definitely use it for future online events.“

June 7, 2023

PA

Procopiuc A

DEPOZIT MATERIALE ELECTRICEConsumer Electronics, 2 - 10 employeesUsed the software for: 1-2 years.

“The interface its very boring,sometimes changes that i made (e.g chatbot greeting) its not working at all!“

February 15, 2023

EL

Eric L

Owner/InnkeeperHospitality, 11 - 50 employeesUsed the software for: More than 2 years.

“I like the automated messaging and the live chat. “

May 1, 2023

SN

Stephan N

CeoFishery, 2 - 10 employeesUsed the software for: More than 2 years.

“When i started it was 15 dollars now it is almost double making it very unafforable for most south africans.“

April 18, 2023

## Showing most helpful reviews

Showing 1-25 of 343 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Danny L.  
Poet  
Entertainment  
Used the software for: 1-2 years

### "i approve of the ease of use of this app!"

June 7, 2023

5.0

excellent service! this app is awesome! the epitome of cool!

Pros

the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want!

Cons

the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever!

Alternatives considered

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Reason for choosing Smartsupp

ease of implementation!

Review Source

VR

Verified Reviewer  
Marketing Coordinator  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Fantastic live chat service"

September 23, 2021

5.0

We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

Pros

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Cons

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Alternatives considered

[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Social Intents](https://www.capterra.com/p/211547/Social-Intents/)

Reason for choosing Smartsupp

Price point was the main reason. A lot of the chat software that I saw makes you pay for every agent. Pricing racks up fast if you're adding 3-6 agents to facilitate two websites. Smartsupp includes 3 agents for free and allows for agent jockeying if someone is out.

Review Source

Response from Smartsupp

October 4, 2021

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) If you have any questions or suggestions for improvement, don't hesitate to contact us at support@smartsupp.com. We'll be happy to hear from you. Have a great day!

SN

Stephan N.  
Ceo  
Fishery  
Used the software for: 2+ years

### "Got to exspensive "

April 18, 2023

3.0

We are solving communication issues

Pros

I like that you can close a sale on the go mobile

Cons

When i started it was 15 dollars now it is almost double making it very unafforable for most south africans.

Alternatives considered

[Google Chat](https://www.capterra.com/p/175800/Chat/)

Reason for choosing Smartsupp

was afforable

Review Source

MP

Marc P.  
General Manager  
Consumer Goods  
Used the software for: 2+ years

### "Good software, but the pricing structure does not always apply to us"

March 6, 2023

5.0

We are happy the way it works.. Not much to complain

Pros

Pretty simple to use. You get the necessary steps quickly.

Cons

A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS

Alternatives considered

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Smartsupp

The free version got us started and later on, we decided to switch to the pay version when we needed more flexibility

Review Source

KP

Krystian P.  
Manager  
Railroad Manufacture  
Used the software for: 1-2 years

### "3 in 1 program - it's great if it's possible with you"

September 8, 2019

5.0

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Pros

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Cons

Everything is fine and I have no objections to the program and its work.

Alternatives considered

[CallPage](https://www.capterra.com/p/153696/CallPage/)

Reason for choosing Smartsupp

I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.

Switched from

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

There were no such options as in the smartchat

Review Source

Response from Smartsupp

October 16, 2019

Hello, Krystian, thank you very much for your positive review! Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links. Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/. Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela

áM

ángel M.  
marketing director  
Furniture  
Used the software for: 2+ years

### " Great tool but difficult to measure "

April 20, 2023

5.0

I have had a very good experience. I have made many sales with this tool. It helps a lot with customer service.

Pros

I like that i can chat in live with my costumers. I recover some purchase with this tool. You can integrated this tool with your ecommerce. I integrated it with Prestashop and works excelent

Cons

It´is very difficult to measure with Google Analytics. You don´t know the origin of this conversion

Alternatives considered

[AtomX Live Chat](https://www.capterra.com/p/233453/Live-Chat/)

Reason for choosing Smartsupp

the price is very accesible and tha plataform is very charming

Review Source

OŠ

Ondrej Š.  
Manager  
Medical Devices  
Used the software for: 1-2 years

### "Very useful for reporting and analytics, overall great experience when compared to competition"

March 15, 2021

5.0

I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.

Pros

Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.

Cons

I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Because of the overall experience and the video recordings.

Review Source

BD

Beauty D.  
CEO  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Glad I found Smartsupp. I love it "

January 18, 2021

4.0

I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.

Pros

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

Cons

I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.

Alternatives considered

[Markeaze](https://www.capterra.com/p/211135/Markeaze/)

Reason for choosing Smartsupp

All of a sudden Markeaze became unavailable. Secondly, the features of Smartsupp are way more and I would be sticking with Smartsupp for a long time.

Switched from

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

To enjoy the benefits of Tidio one had to upgrade to the paid plan. This is not always easy for new merchants trying to minimize costs.

Review Source

GT

German T.  
CEO  
Computer Hardware  
Used the software for: Less than 6 months

### "My Review"

August 5, 2019

5.0

It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Pros

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons. Easy to use web dashboard, with sounds and alerts wich help, even in the free option. Very good in every way.

Cons

Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country. Not further cons, its a very complete software, very easy to use.

Alternatives considered

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)

Reason for choosing Smartsupp

This one has everything I need, like smartsupp, it is cheaper than smartsupp and has facebook integration... But the chatbox was not satisfying. Big, larger, the clients did not feel comfortable. Even with the free version of Smartsupp, people writes without the auto messages.

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Extremely expensive.

Review Source

VR

Verified Reviewer  
IT administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Well done live chat"

August 6, 2019

5.0

The live chat helps customers to buy services on our websites. It has all features that we need.

Pros

Easy to use, nice design, enough features and no downtimes.

Cons

Just the visitors referrer links could be more informative.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Smartsupp

Price, features, customizations, responsive layout

Review Source

VR

Verified Reviewer  
Trainer  
E-Learning  
Used the software for: 6-12 months

### "Excellent Live Chat Service with Impressive Features"

March 15, 2023

4.0

Pros

I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers. The user interface is easy to navigate, and the chat window is highly responsive, making communication with customers a breeze. I also appreciate the customizable chatbots, which have helped me automate some of my customer support processes. Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.

Cons

The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. This pricing structure may be a barrier to entry for some potential users who are looking for a more affordable solution. Despite this, if you have the budget for it, the service's capabilities are definitely worth the investment.

Review Source

AP

Andrej P.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Decent tool for online chatting"

August 22, 2019

5.0

Pros

Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor\`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

Cons

I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

Review Source

Response from Smartsupp

October 16, 2019

Hello, Andrej, thank you very much for your positive review! Yes, we are working on facebook messenger being integrated into the chatting tool, stay tuned for that. Your suggestion for different widget icons is interesting and definitely one we will consider. All the best, Michaela

FG

Francisco G.  
manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Need to improve when clients are online"

December 21, 2019

5.0

Pros

Easy to use, I love the app, multy language

Cons

We have lost conversations beacuse the sistem does not inform well what a cliente is there. I have to activate the app on my phone and then I am informed when a client is there. There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes. The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.

Alternatives considered

[Olark](https://www.capterra.com/p/125957/Olark/)

Reason for choosing Smartsupp

samrt was in spanish

Switched from

[Chatra](https://www.capterra.com/p/144752/Chatra/)

it was in spanish, chatra is in english

Review Source

Response from Smartsupp

January 3, 2020

Hi, Francisco, thank you for your review, we really appreciate it. There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at support@smartsupp.com Your Smartsupp team

PF

Patrik F.  
CEO  
Internet  
Used the software for: 2+ years

### "Smartsupp review"

October 31, 2022

5.0

I started using Smartsupp live chat a few years ago, when I tried it on my first e-shop. I've been using the free version all along and it's been perfectly adequate for my needs. Since then, I regularly recommend smartsupp's live chat to my clients for their e-shops. I always get nothing but good feedback on this service.

Pros

Free version foreverFast web deploymentNice graphic processingChatbot, offline messages and more optionsEasy to use even for ordinary peopleDifferent color chat options

Cons

While using it, I didn't find anything that I didn't like about the smartsupp service.

Switched from

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

More options and better responses.

Review Source

YC

Yoana C.  
Seller  
Furniture  
Used the software for: 2+ years

### "Great Product "

March 17, 2023

5.0

the experience is great and the product help for close purchase

Pros

The product is easy to use and i can answer the questions of my clients

Cons

Is very difficult integrated with google analytics or google ads

Alternatives considered

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

Reason for choosing Smartsupp

best price

Review Source

AD

Anca D.  
General Manager  
Apparel & Fashion  
Used the software for: 2+ years

### "Excellent"

June 7, 2023

5.0

centralised communication

Pros

I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site

Cons

I cannot integrate different sites that are part of our business / different domains

Reason for choosing Smartsupp

Nor Applicable

Review Source

GS

Giovanni S.  
Marketing Manager  
Retail  
Used the software for: 2+ years

### "Best LiveChat app ever!"

April 10, 2023

5.0

We have been customers for two years now, and the tool meets all our needs. It is easy to use and can be integrated into all major platforms.

Pros

Is the best tool for customers and the support team

Cons

They have raised the price several times in recent years

Review Source

OR

Oscar R.  
Owner  
Entertainment  
Used the software for: 2+ years

### "Very helpful"

March 10, 2023

5.0

Pros

Thanks to Smartsupp I can offer effective and fast customer support

Cons

It would be useful to receive more information on the user connected in chat

Review Source

kD

kanun D.  
CEO  
Printing  
Used the software for: 2+ years

### "Best live chat"

February 16, 2023

5.0

I can chat to a customer, I can let the chatbot do its job for timezone changes and mostly I can look where has the user navigated through video

Pros

The video recordings are inevitable for any company. If you haven't tried it you don't know how much you are missing this feature

Cons

Well, really not much because the most neccesary options are already included

Reason for choosing Smartsupp

Because of the features

Review Source

LA

Lee A.  
Director  
Publishing  
Used the software for: 2+ years

### "Fits the bill"

February 15, 2023

4.0

The live chat has improved interaction with customers. Live view allows me to see a good live view of vosotors

Pros

Good mobile app. Easy to customise. I particularly like the live view of visitors on the site

Cons

Chatbot could be more 'intelligent' by understanding context and meaning

Review Source

SG

Stefano G.  
Director  
Consumer Services  
Used the software for: 2+ years

### "Smarssapp chat usage review"

November 16, 2021

5.0

Good

Pros

it takes me in contact with whom has a real interest in my product

Cons

that I cannot get in contact with all the people who navigate my website

Reason for choosing Smartsupp

neither

Review Source

Response from Smartsupp

November 30, 2021

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)

RFN

Ryan Florian N.  
Project manager  
Luxury Goods & Jewelry  
Used the software for: Less than 6 months

### "Easy and helpfull"

May 31, 2023

5.0

We were looking for a quick, simple and effective solution for our customer care, and that is SmartSupp

Pros

It is a simple, modern and great tool for customer care. Clear statistics and simple implementation

Cons

Nothing. Operators and administrators are happy with the possibilities

Switched from

[Daktela](https://www.capterra.com/p/229567/Daktela/)

Functionalities and features

Review Source

ŠJ

Šimon J.  
Owner  
Tobacco  
Used the software for: 1-2 years

### "Integration"

March 13, 2023

4.0

Pros

Chat's integration is very simple. The overall setting is simple.

Cons

price increase, compared to the competition.

Review Source

VR

Verified Reviewer  
CEO  
Graphic Design  
Used the software for: 2+ years

### "The best Chat System"

March 20, 2019

5.0

Pros

It is so easy to install and to use, I use it since 2016.

Cons

This could have a more affordable cost, since the payment is monthly.

Review Source

Response from Smartsupp

March 27, 2019

Thank you very much for your review. We provide 20 % discount when you pay yearly.

EV

Erik V.  
owner  
Arts and Crafts  
Used the software for: 2+ years

### "Thank you"

August 15, 2019

5.0

Just very happy. Definitely recommended if you want to increase sales and customer service.

Pros

Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.

Cons

I forget to turn off the sound at night sometimes :)

Review Source

Response from Smartsupp

August 20, 2019

Hey Erik, thanks a lot for your review. You can set "Office hours" in your account which means Smartsupp will appear online only in this time period. If any agent remains online after office hours, the chatbox on your website will switch to offline mode regardless. So you don't need to worry about signing out on time. www.smartsupp.com/help/office-hours/ Best, Patrik

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