--- title: "Smartsupp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smartsupp Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/136251/Smartsupp-live-chat/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Smartsupp Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartsupp ## What is Smartsupp? Use the power of Smartsupp live chat to genuinely connect with your visitors and boost online sales. Offering human, chatbot and AI support, businesses benefit from win-win customer service that empower the customer and business, simultaneously. Automate FAQ replies via chatbot or AI shopping assistant to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard. 100,000+ customers. Setup in 2 minutes, 14 days free trial. Get started right away! ## What is Smartsupp used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 345 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $17 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Live Chat / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smartsupp?[Manage this product listing](https://www.g2.com/products/smartsupp/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smartsupp 4.6 (343) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $17 Flat Rate, Per Month Starting Price $15 Per User Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (337) Ease Of Use 4.6 (589) Value For Money 4.4 (292) Value For Money 4.6 (509) Customer Service 4.5 (282) Customer Service 4.7 (500) ## Smartsupp alternatives [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about Smartsupp Overview ### What problems does Smartsupp solve? Smartsupp solves delayed website support, abandoned purchases, and limited insight into visitor behavior by combining real-time chat, automated responses, visitor recordings, and browsing history. E-commerce stores, customer service teams, sales representatives, and small businesses use it to answer product questions, recover hesitant buyers, and identify confusing pages in purchase journeys. Answer based on 256 reviews Overview ### Which roles and teams benefit most from Smartsupp? Smartsupp is most used by business owners, CEOs, founders, and directors who oversee customer communication and sales activity. Marketing and sales managers use it to engage website visitors, qualify leads, and follow up on inquiries. Administrators and IT teams manage chat settings, user access, and day-to-day support operations. Answer based on 312 reviews Overview ### What company size and industries is Smartsupp built for? Smartsupp is built for small webshops, with 97% of reviewers from small businesses and Retail as the top industry at 9%. It combines live chat, chatbots, and an AI shopping assistant for online sales, while also serving Information Technology and Services (6%) and Internet businesses (5%). Answer based on 343 reviews Features and Usability ### What are the key features of Smartsupp? Smartsupp includes real-time consumer-facing chat for communicating with website visitors, mobile access for handling conversations on phones, and chatbots that initiate customer interactions. It also provides reporting and analytics for reviewing chat activity, plus customizable branding to match the chat widget with a business’s website. Answer based on 26 reviews Pricing ### How much does it cost and what fees or limitations are included? Smartsupp offers a free version and free trial, with paid plans starting at $17 per month for Solo. Plus costs 25, Expert 83, and Ultimate 280 monthly. Reviewers find the free tier useful for basic chat, though some small businesses consider paid plans expensive and note free-tier limits. Answer based on 100 reviews Integrations ### Which third-party tools and platforms does Smartsupp integrate with? Smartsupp integrates with over 20 e-commerce and website platforms, including reviewer-confirmed PrestaShop. Its catalog also includes Shopify, WooCommerce, BigCommerce, Adobe Commerce, Wix, Squarespace, and Google Analytics 360. These integrations support live chat deployment across online stores, content-managed sites, and web analytics environments. Answer based on 72 reviews Getting Started and Support ### What training and onboarding options does Smartsupp offer? Smartsupp provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover structured group learning, documentation offers written reference material, and videos provide self-paced instructional content. Answer based on 4 reviews Getting Started and Support ### What customer support options does Smartsupp offer, and how do users rate the experience? Smartsupp offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Users often describe the support team as helpful, friendly, and quick to resolve issues, with some reporting responses within hours or minutes. However, a few users cite delayed, generic replies during technical problems and occasional interface or reliability frustrations. Answer based on 37 reviews Live chat ### How well does Smartsupp work for live customer chat? Smartsupp supports fast, real-time customer conversations through an easy-to-install website chat widget. Small business teams value visitor details, chat history, automated messages, offline conversations, and integrations for sales and support. Some users want deeper widget customization, while others find paid plans costly as chat volume and support needs grow. Answer based on 193 reviews ## Who uses Smartsupp? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Smartsupp supports all three of the features reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay on top of incoming customer inquiries, allowing teams to deliver more timely and consistent support. Chat/Messaging 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.4 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.7 (78) 50.00% of 78 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.7 (48) 25.00% of 48 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.8 (50) 50.00% of 50 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Smartsupp 65 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.4 (298) 4.4 Based on 298 reviews ## Pricing Value for money 4.4 (292) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/136251/Smartsupp-live-chat/pricing/) Free $0.00 It includes: - Live chat, WhatsApp, Messenger - 1 operator - 25 conversations per month - Limited 14-day history Solo $17.00 Flat Rate,Per Month It includes: - Live chat, WhatsApp, Messenger, Email - 1 operator - Unlimited conversations - All channels + Email (3×) - Basic automated messages - 50 AI reply assists per month Plus $25.00 Flat Rate,Per Month It includes: - Automated workflows - Unlimited conversations - 3 operators - Live chat, WhatsApp, Messenger, Email - 250 AI reply assists per month - All channels + Email (10×) Expert $83.00 Flat Rate,Per Month It includes: - Automated workflows - All channels + Email (50×) - Unlimited conversations - 5+ operators (upgradable) - Live chat, WhatsApp, Messenger, Email - Premium support - 500 AI reply assists per month Ultimate $280.00 Flat Rate,Per Month It includes: - Individual limits - Custom setup and integrations - Dedicated account manager - API & data exports - Payment via wire transfer Value for money 4.4 (292) 4.4 Based on 292 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Weebly](https://www.capterra.com/p/246168/Weebly/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (282) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (282) 4.5 Based on 282 reviews ## User reviews Overall rating 4.6 Based on 345 reviews Filter by rating Counts reflect reviews available in this feed. 5(245) 4(81) 3(13) 2(4) 1(2) Mentioned topic Recent reviews first, then most helpful HM Hotel M. general manager ### "Clear and simple, but the prices and package contents are unclear" 2.5 November 6, 2026 Through Smartsupp, we have the Mira AI chatbot, and it helps us communicate with customers Pros Everything is very clear and user-friendly Cons Unclear prices on the site regarding what the package includes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Reviewer WEBLOJA 4.5 November 10, 2026 AI summary based on a full review This software offers indispensable live chat and Mira IA capabilities that greatly improve customer engagement. The pricing structure appears to be on the higher side, which might be challenging for small businesses. Log in to unlock the full review, detailed ratings, and pros & cons Tammy -. Admin Used the software for: Less than 1 year 4.5 November 9, 2026 AI summary based on a full review This messaging tool provides seamless interaction with clients, allowing for effective guidance on website usage. However, there are occasional issues with receiving duplicate notifications from the app. Log in to unlock the full review, detailed ratings, and pros & cons RE Reviewer Poet Used the software for: 1-3 years ### "i approve of the ease of use of this app!" 5.0 June 8, 2023 excellent service! this app is awesome! the epitome of cool! Pros the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want! Cons the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Marketing Coordinator Used the software for: Less than 1 year ### "Fantastic live chat service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 29, 2021 We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites. Pros Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc. Cons Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Ceo Used the software for: 3-5 years ### "Got to exspensive " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 April 19, 2023 We are solving communication issues Pros I like that you can close a sale on the go mobile Cons When i started it was 15 dollars now it is almost double making it very unafforable for most south africans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Marc P. General Manager Used the software for: 3-5 years ### "Good software, but the pricing structure does not always apply to us" 5.0 March 7, 2023 We are happy the way it works.. Not much to complain Pros Pretty simple to use. You get the necessary steps quickly. Cons A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Krystian P. Manager Used the software for: 1-3 years ### "3 in 1 program - it's great if it's possible with you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2019 The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ?? Pros I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying. Cons Everything is fine and I have no objections to the program and its work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer marketing director Used the software for: 3-5 years ### " Great tool but difficult to measure " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 24, 2023 I have had a very good experience. I have made many sales with this tool. It helps a lot with customer service. Pros I like that i can chat in live with my costumers. I recover some purchase with this tool. You can integrated this tool with your ecommerce. I integrated it with Prestashop and works excelent Cons It´is very difficult to measure with Google Analytics. You don´t know the origin of this conversion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 1-3 years ### "Very useful for reporting and analytics, overall great experience when compared to competition" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2021 I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more. Pros Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available. Cons I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [LiveAgent vs Smartsupp](https://www.capterra.com/compare/102188-136251/LiveAgent-vs-Smartsupp-live-chat) [LiveChat vs Smartsupp](https://www.capterra.com/compare/62194-136251/LiveChat-vs-Smartsupp-live-chat)