# Smartsupp Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Smartsupp Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/136251/Smartsupp-live-chat

---

# 

 Smartsupp Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Smartsupp

## What is Smartsupp?

Use the power of Smartsupp live chat to genuinely connect with your visitors and boost online sales. Offering human, chatbot and AI support, businesses benefit from win-win customer service that empower the customer and business, simultaneously. Automate FAQ replies via chatbot or AI shopping assistant to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard. 100,000+ customers. Setup in 2 minutes, 14 days free trial. Get started right away!

## What is Smartsupp used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 343 user reviews

Reviews sentiment

Positive

95%

Neutral

4%

Negative

1%

Starting price

$17

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Smartsupp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smartsupp.com&name=Smartsupp)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Smartsupp

4.6 (343)

VS.

[4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

$17

Flat Rate, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (337)

Ease Of Use

4.4 (1,093)

Value For Money

4.4 (292)

Value For Money

4.0 (849)

Customer Service

4.5 (282)

Customer Service

4.3 (879)

## Smartsupp alternatives

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

Highest Rated

[4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Who uses Smartsupp?

Based on Capterra reviews from the past 6 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mobile Access

4.7 (78)

50.00% of 78 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Real-time Consumer-facing Chat

4.8 (50)

50.00% of 50 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Transcripts/Chat History

4.7 (48)

25.00% of 48 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

File Sharing

4.6 (43)

18.60% of 43 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Reporting/Analytics

4.2 (40)

42.50% of 40 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Customizable Branding

4.6 (37)

29.73% of 37 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Smartsupp 68 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Assemble applications and processes by dragging over and arranging pre-built components

Predefined actions automatically performed on the occurance of specific events

Public or private sharing of digital files such as documents, audio/video, images, and more

Used as a promotional or demonstration tool in sales and marketing presentations

Geographic location of visitors determines behavior of the software

Track interaction history by documenting conversations for contacts

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically identify and save contact information of potential customers

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

Form to collect visitor contact information when live chat isn't available

Send personal messages to clients or attendees

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Send and receive messages in real-time via an online communication channel

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan daily routes to optimize employee scheduling and provide directions

Online portal through which end users can access the system, manage tasks, or obtain information

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

4.4 (298)

4.4

Based on 298 reviews

## Pricing

Value for money

4.4 (292)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/136251/Smartsupp-live-chat/pricing/)

Free

$0.00

It includes:

-   Live chat, WhatsApp, Messenger
-   1 operator
-   25 conversations per month
-   Limited 14-day history

Solo

$17.00

Flat Rate,Per Month

It includes:

-   Live chat, WhatsApp, Messenger, Email
-   1 operator
-   Unlimited conversations
-   All channels + Email (3×)
-   Basic automated messages
-   50 AI reply assists per month

Plus

$25.00

Flat Rate,Per Month

It includes:

-   Live chat, WhatsApp, Messenger, Email
-   3 operators
-   Unlimited conversations
-   All channels + Email (10×)
-   Automated workflows
-   250 AI reply assists per month

Expert

$83.00

Flat Rate,Per Month

It includes:

-   Live chat, WhatsApp, Messenger, Email
-   5+ operators (upgradable)
-   Unlimited conversations
-   All channels + Email (50×)
-   Automated workflows
-   Premium support
-   500 AI reply assists per month

Ultimate

$280.00

Flat Rate,Per Month

It includes:

-   Individual limits
-   Custom setup and integrations
-   Dedicated account manager
-   API & data exports
-   Payment via wire transfer

Value for money

4.4 (292)

4.4

Based on 292 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Wix](https://www.capterra.com/p/169007/Wix/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Squarespace](https://www.capterra.com/p/143461/Squarespace/)[

Weebly](https://www.capterra.com/p/246168/Weebly/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (282)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (282)

4.5

Based on 282 reviews

## User reviews

Overall rating

4.6

Based on 343 reviews

Filter by rating

5(245)

4(80)

3(13)

2(3)

1(2)

Mentioned topic

Sorted by most recent

CC

Clarke C.

Desktop Support Analyst

Farming

### "Smartsupp: Real-time Live Chat Program"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 5, 2024

Pros

It is way too rapid and easy to communicate with customers via live chat with Smartsupp.

Cons

Lack of offline access is the only slight issue that the vendor should fix.

Switched from

[Google Chat](https://www.capterra.com/p/175800/Chat/)

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[Smartlook](https://www.capterra.com/p/164713/Smartlook/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Fondatrice

Retail

### "Pas assez de gestion des accès"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

January 10, 2024

Pros

Rapidité des échanges, possibilité de communiquer avec ses clients en direct. Très apprécié par nos clients.

Cons

Aucune gestion des heures de disponibilité du service client. Numéro lié au compte doit être un numéro compatible whatsapp. Aucune possibilité de lier à un numéro professionnel qui passe par un autre outil par exemple

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Palais D.

CEO

Furniture

### " à éviter ! "

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 15, 2023

Tout aller bien, jusqu'à ce qu'il change le contrat sans prévenir et que cela devienne excessivement cher par rapport aux autres solutions similaires. Totalement déçu. J'ai le sentiment d'avoir été le dindon de la farce...

Pros

à éviter ! Totalement déçu, suite à un changement de prix et de prix en cours de contrat, avec une limite à 100 utilisations du chatbot par mois… tout cela rend ce module completement inutile par rapport à d'autres solutions, bien moins cher et plus performante, comme Br\*\*o par exemple.

Cons

Changement des prix en cours de contrat et des limites d'utilisation.

Reasons for choosing Smartsupp

Parce qu'il semblait bien, avec un bon rapport qualité prix, mais tout a changé depuis. C'est devenu 100 fois trop cher.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MV

Marios V.

president

Non-Profit Organization Management

### "Good product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

July 28, 2023

overall it is a good experience, and i use it on a monthly basus

Pros

Ease of use, good interface, good support team

Cons

a little bit expensive. Be more competitive in prices

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JK

Jiri K.

seo

Apparel & Fashion

### "první dojem"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 8, 2023

Pros

easy deployment of the add-on into the e-shop, first setup

Cons

expensive price , few video instructions on how to use the product

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AD

Anca D.

General Manager

Apparel & Fashion

### "Excellent"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 7, 2023

centralised communication

Pros

I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site

Cons

I cannot integrate different sites that are part of our business / different domains

Reasons for choosing Smartsupp

Nor Applicable

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Danny L.

Poet

Entertainment

### "i approve of the ease of use of this app!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

June 7, 2023

excellent service! this app is awesome! the epitome of cool!

Pros

the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want!

Cons

the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever!

Alternatives considered

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Reasons for choosing Smartsupp

ease of implementation!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CB

Claudia B.

Event Associate

Events Services

### "one stop shop"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 7, 2023

Briefly using it for work but will definitely use it for future online events.

Pros

Easy to use & effective in communicating with your attendees.

Cons

N/a

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Julien E.

CEO

Furniture

### "Tres bien "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 6, 2023

Pros

Facile d'utilisation et de configuration

Cons

quelques lenteurs parfois ce qui peut être gênant pour répondre aux clients

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MD

Marco D.

Ingegnere

Telecommunications

### "Ottimo Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 2, 2023

Ottima esperienza, migliorerei l'aspetto legato alla gestione delle lingue del chatbot (non presente attualmente)

Pros

Di semplice utilizzo e ricco di funzioni

Cons

Non è possibile configurare il multilingua sulla chat

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/)

Popular comparisons

[LiveAgent vs Smartsupp](https://www.capterra.com/compare/102188-136251/LiveAgent-vs-Smartsupp-live-chat)

[Tidio vs Smartsupp](https://www.capterra.com/compare/136251-144040/Smartsupp-live-chat-vs-Tidio-Chat) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)