--- title: "Smartsupp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smartsupp Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/136251/Smartsupp-live-chat/" page_type: "product" language: "en" --- # Smartsupp Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartsupp ## What is Smartsupp? Use the power of Smartsupp live chat to genuinely connect with your visitors and boost online sales. Offering human, chatbot and AI support, businesses benefit from win-win customer service that empower the customer and business, simultaneously. Automate FAQ replies via chatbot or AI shopping assistant to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard. 100,000+ customers. Setup in 2 minutes, 14 days free trial. Get started right away! ## What is Smartsupp used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 343 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $17 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Live Chat / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smartsupp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smartsupp.com&name=Smartsupp) Rating Breakdown 4.6 +− Features4.4 Value for Money4.4 Ease of Use4.8 Customer Service4.5 Rating Breakdown 4.6 Features4.4 Value for Money4.4 Ease of Use4.8 Customer Service4.5 ## Smartsupp Reviewers Verdict Updated August 2026 AI summary - Smartsupp is well suited to small businesses and e-commerce teams seeking simple, effective customer chat and support tools. - Users most consistently value its easy setup, intuitive interface, and flexible design options that require minimal technical effort. - It helps teams handle customer inquiries efficiently, reduce response times, and personalize online interactions day to day. - Buyers should weigh a few practical considerations: some users mention chatbot configuration challenges, mobile chat delays, and feature or usage limitations. - It fits businesses needing straightforward chat and automation, but may be less ideal for those needing advanced chatbot capabilities or deep customization. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smartsupp 4.6 (343) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $17 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (337) Ease Of Use 4.6 (1,768) Value For Money 4.4 (292) Value For Money 4.6 (1,518) Customer Service 4.5 (282) Customer Service 4.7 (1,537) ## Smartsupp alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (3,472)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Smartsupp Overview ### What problems does Smartsupp solve? Smartsupp helps teams solve abandoned carts, unanswered pre-sales questions, and poor visibility into why visitors leave without buying. E-commerce teams, support agents, and small business owners use its live chat, visitor recordings, automated messages, and analytics to respond faster, personalize help, and improve website conversion paths without complicated setup. Answer based on 168 reviews Overview ### Which roles and teams benefit most from Smartsupp? Smartsupp is most used by business owners, CEOs, founders, and directors who need to oversee customer communication, capture leads, and improve online sales. Marketing managers and sales teams use it to engage website visitors in real time, while managers and administrators monitor conversations, support response workflows, and track service performance. Answer based on 312 reviews Overview ### What company size and industries is Smartsupp built for? Smartsupp is built primarily for small businesses selling online, with 97% of reviewers from small companies and Retail leading at 9%. It also serves Information Technology and Services at 6% and Internet businesses at 5%, with limited adoption among midsize firms at 2% and enterprises at 1%. Answer based on 343 reviews Features and Usability ### What are the key features of Smartsupp? Smartsupp includes core live chat tools for real-time website conversations, plus visitor video recording and website visitor tracking to review on-site behavior. Differentiating features include chatbot automation, offline messages and autoresponders, widget customization and branding, mobile app access, and integrations such as Google Analytics, WordPress, Shopify, and API connections. Answer based on 193 reviews Pricing ### How much does it cost and what fees or limitations are included? Smartsupp starts with a free plan, then paid plans run from $17/month for Solo to 25 for Plus, 83 for Expert, and 280 for Ultimate. A free trial is available. Reviewers often say the free version covers basic needs, while some small businesses find monthly pricing and plan limits expensive. Answer based on 100 reviews Integrations ### Which third-party tools and platforms does Smartsupp integrate with? Smartsupp integrates with PrestaShop, Facebook Apps and Tabs, and Meta for Business, with reviewer-confirmed use centered on PrestaShop. It also connects to ecommerce and website platforms such as Shopify, WooCommerce, Adobe Commerce, BigCommerce, and Wix, covering online stores, CMS setups, landing pages, and site builders. Answer based on 74 reviews Getting Started and Support ### What training and onboarding options does Smartsupp offer? Smartsupp provides in person training, live online sessions, webinars, documentation, and videos for teams getting started. In person and live online formats support guided setup, webinars offer scheduled group instruction, and documentation and videos provide self-paced reference and walkthrough material. Answer based on 4 reviews Getting Started and Support ### What customer support options does Smartsupp offer, and how do users rate the experience? Smartsupp offers email/help desk, FAQ/forum, knowledge base, and chat support. Users often describe support as fast, helpful, and effective, with some saying issues were resolved within hours or minutes. A few report slower replies, generic responses, and occasional frustration tied to reliability, interface complexity, or pricing. Answer based on 37 reviews Live chat ### How well does Smartsupp work for live chat support? Smartsupp handles live chat support well for customer service, sales, and internal help desks. Small business teams and ecommerce users like the fast setup, real-time messaging, visitor tracking, and chatbot options, though some want deeper widget customization, more calling features, and pricing that feels easier to maintain long term. Answer based on 193 reviews ## Who uses Smartsupp? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Smartsupp supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond to customer questions faster, manage conversations across channels, and stay on top of incoming messages as they happen, allowing teams to deliver more consistent and timely support. Chat/Messaging 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.4 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.7 (78) 50.00% of 78 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.7 (48) 25.00% of 48 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.8 (50) 50.00% of 50 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Smartsupp 65 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.4 (298) 4.4 Based on 298 reviews ## Pricing Value for money 4.4 (292) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/136251/Smartsupp-live-chat/pricing/) Free $0.00 It includes: - Live chat, WhatsApp, Messenger - 1 operator - 25 conversations per month - Limited 14-day history Solo $17.00 Flat Rate,Per Month It includes: - Live chat, WhatsApp, Messenger, Email - 1 operator - Unlimited conversations - All channels + Email (3×) - Basic automated messages - 50 AI reply assists per month Plus $25.00 Flat Rate,Per Month It includes: - Live chat, WhatsApp, Messenger, Email - 3 operators - Unlimited conversations - All channels + Email (10×) - Automated workflows - 250 AI reply assists per month Expert $83.00 Flat Rate,Per Month It includes: - Live chat, WhatsApp, Messenger, Email - 5+ operators (upgradable) - Unlimited conversations - All channels + Email (50×) - Automated workflows - Premium support - 500 AI reply assists per month Ultimate $280.00 Flat Rate,Per Month It includes: - Individual limits - Custom setup and integrations - Dedicated account manager - API & data exports - Payment via wire transfer Value for money 4.4 (292) 4.4 Based on 292 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Weebly](https://www.capterra.com/p/246168/Weebly/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (282) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (282) 4.5 Based on 282 reviews ## User reviews Overall rating 4.6 Based on 343 reviews Filter by rating 5(245) 4(80) 3(13) 2(3) 1(2) Mentioned topic Sorted by most recent CC Clarke C. Desktop Support Analyst Farming ### "Smartsupp: Real-time Live Chat Program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 5, 2024 Pros It is way too rapid and easy to communicate with customers via live chat with Smartsupp. Cons Lack of offline access is the only slight issue that the vendor should fix. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Smartlook](https://www.capterra.com/p/164713/Smartlook/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Fondatrice Retail ### "Pas assez de gestion des accès" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 January 10, 2024 Pros Rapidité des échanges, possibilité de communiquer avec ses clients en direct. Très apprécié par nos clients. Cons Aucune gestion des heures de disponibilité du service client. Numéro lié au compte doit être un numéro compatible whatsapp. Aucune possibilité de lier à un numéro professionnel qui passe par un autre outil par exemple Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Palais D. CEO Furniture ### " à éviter ! " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 15, 2023 Tout aller bien, jusqu'à ce qu'il change le contrat sans prévenir et que cela devienne excessivement cher par rapport aux autres solutions similaires. Totalement déçu. J'ai le sentiment d'avoir été le dindon de la farce... Pros à éviter ! Totalement déçu, suite à un changement de prix et de prix en cours de contrat, avec une limite à 100 utilisations du chatbot par mois… tout cela rend ce module completement inutile par rapport à d'autres solutions, bien moins cher et plus performante, comme Br\*\*o par exemple. Cons Changement des prix en cours de contrat et des limites d'utilisation. Reasons for choosing Smartsupp Parce qu'il semblait bien, avec un bon rapport qualité prix, mais tout a changé depuis. C'est devenu 100 fois trop cher. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MV Marios V. president Non-Profit Organization Management ### "Good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 28, 2023 overall it is a good experience, and i use it on a monthly basus Pros Ease of use, good interface, good support team Cons a little bit expensive. Be more competitive in prices Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jiri K. seo Apparel & Fashion ### "první dojem" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 8, 2023 Pros easy deployment of the add-on into the e-shop, first setup Cons expensive price , few video instructions on how to use the product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AD Anca D. General Manager Apparel & Fashion ### "Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2023 centralised communication Pros I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site Cons I cannot integrate different sites that are part of our business / different domains Reasons for choosing Smartsupp Nor Applicable Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Danny L. Poet Entertainment ### "i approve of the ease of use of this app!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 7, 2023 excellent service! this app is awesome! the epitome of cool! Pros the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want! Cons the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever! Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Reasons for choosing Smartsupp ease of implementation! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Claudia B. Event Associate Events Services ### "one stop shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2023 Briefly using it for work but will definitely use it for future online events. Pros Easy to use & effective in communicating with your attendees. Cons N/a Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Julien E. CEO Furniture ### "Tres bien " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2023 Pros Facile d'utilisation et de configuration Cons quelques lenteurs parfois ce qui peut être gênant pour répondre aux clients Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Marco D. Ingegnere Telecommunications ### "Ottimo Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 2, 2023 Ottima esperienza, migliorerei l'aspetto legato alla gestione delle lingue del chatbot (non presente attualmente) Pros Di semplice utilizzo e ricco di funzioni Cons Non è possibile configurare il multilingua sulla chat Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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