# Page 14 | Smartsupp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Smartsupp the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews --- Smartsupp 4.6 (343) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 14 - Reviews of Smartsupp ## Showing most helpful reviews Showing 326-343 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VJ Vladimir J. Used the software for: ### "Very effective support" March 14, 2017 5.0 Our rep was unbelievable. She quickly answered on my every question. Absolutelly briliant support :) I recommend to all of u Review Source Response from Smartsupp March 16, 2017 Hello Vladimir! Thank you for your kind words! We will pass them over to Lili, it will certainly make her happy! :) Kind regards, Smartsupp Team PM Pall M. Used the software for: Less than 6 months ### "Game Changer" February 25, 2016 5.0 The value that smartsupp provides is unparalleled. Watch this up and comer as they grow. I couldn't find any other tool that compared to the feature set they provide. Pros Feature rich and great value. Cons User interface is good, but not GREAT. Review Source KS Kevin S. Used the software for: ### "null" January 28, 2018 5.0 Review Source VD Vishal D. Used the software for: ### "null" February 15, 2019 4.0 Review Source JV Jorge V. Propietario Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent" February 25, 2016 5.0 This app is amazing and it is from free a better solution I find. I have this application for my e-commerce and for little team is great and no limited features. Pros Easy to use Free Unlimited users Cons No statistics for free Review Source OD Oliver D. Founder Used the software for: ### "Good product with great support in Europe" October 23, 2014 5.0 We switched to Smartsupp from another live chat product because of the top quality support Smartsupp provides. They've a great team of people ready to answer our questions and help us with everything we need. Review Source PN Per N. Webdeveloper Used the software for: ### "Really nice support chat" January 22, 2015 5.0 We have been using it for some months now, and we're using it every day. We have increased our sales and customers can get an answer on even the small things without calling, loving it! Review Source MZ Melinda Z. Used the software for: ### "Great technical customer service!" February 9, 2017 5.0 I am happy that the support staff could solve all my troubles within a few moments. I will be happy to continue this service and recommend it to everybody. Review Source Response from Smartsupp February 9, 2017 Thank you Melinda :) JA Josef A. Used the software for: ### "Good support, excelent software" October 11, 2014 5.0 I tried a lot of live chats, this chat works very quickly against other chats. Thanks API you can customize your chat for each page. Support helped me in each case. Thank you. Review Source KG Koen G. Sales manager Retail Used the software for: I used a free trial ### "Easy " October 14, 2019 4.0 Pros Easy to use, easy to implement in website Cons Nothing. I think it is really convenient. Review Source AA Amr A. CEO Computer Software Used the software for: I used a free trial ### "great product" June 24, 2020 5.0 Pros User-friendly Displays smoothly in our website Cons We think the product is fine and we like it as is :) Review Source AD Alexis D. President Retail Used the software for: 6-12 months ### "Bon module pour prestashop" February 3, 2020 5.0 Pros Intégration au design di siteweb. Application Smartphone pour répondre au message. Beaucoup de fonctionnalités. Cons Rien à redire pour le moment. Peut-être l’option qui est payant pour choisir une image. Review Source MP Mateusz P. Co-founder Internet Used the software for: 6-12 months ### "null" May 17, 2018 4.0 Review Source SC Shiro C. Freelance Internet Used the software for: Less than 6 months ### "Great Product Overally" February 20, 2020 3.0 A place to let visitor drop message. Not bad to use. Pros It is free and convenient to use to chat with people. Cons Design wise.Can do better. The look and UI, i mean Review Source Response from Smartsupp March 3, 2020 Hello, Shiro :) Thank you for your review, we really appreciate it. Our new dashboard will be out soon enough and we worked really hard on the new design and features. Hope we won't let you down. Michaela from Smartsupp DB Daniele B. Used the software for: Less than 6 months ### "null" February 25, 2016 5.0 Review Source CA Camille A. Information Technology and Services Used the software for: Less than 6 months ### "null" December 14, 2016 3.0 Review Source RS RADEK S. Stereos adviser Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Good worth" May 11, 2020 4.0 Pros Price is perfect, very easy to use, nice design Cons i would like to see more information about the people on the website Review Source CR Cynthia R. Gerante Retail Used the software for: I used a free trial ### "Outil indispensable " November 4, 2019 5.0 Pros J’ai pu demander à mes clients de laisser leur adresse mail. Cons Je ne reçois pas toutes les notifications Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.