# Page 2 | Smartsupp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Smartsupp the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews --- Smartsupp 4.6 (343) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Smartsupp ## Showing most helpful reviews Showing 26-50 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EL Eric L. Owner/Innkeeper Hospitality Used the software for: 2+ years ### "Perfect solution for small to large businesses" May 1, 2023 4.0 Happy with the product. Has worked well, no issues, and will continue to use. Perhaps start looking at more than just the basic features to get more out of the product than we do currently. Pros I like the automated messaging and the live chat. The live chat was the initial reason why we wanted to implement this system. It has been very helpful when used. Not many people on the website use the feature, but when they do it's always been great to have. Cons It was more complicated to implement on the site, but not sure that wouldn't be the case with any other similar system. Requires a little more web-savy techincal knowledge than we have in-house. Reason for choosing Smartsupp Was good pricing, compatible with our website platform, and appeared to have all the features we were looking for. Review Source Alessandro A. Responsabile Tecnico Business Supplies and Equipment Used the software for: 1-2 years ### "Buon sistema di chat e monitoraggio" April 8, 2023 5.0 Mi sono trovato bene ad utilizzarla per la gestione del servizio clienti sul sito dell'azienda, ed ho particolarmente apprezzato la possibilità di visualizzare le chat offline e il comportamento degli utenti sulle pagine del sito. Ma il costo si è rivelato troppo elevato per mantenere il servizio stabilmente. Pros Oltre alla chat in tempo reale con gli utenti sul sito, consente di visualizzare le azioni e il comportamente sul sito degli utenti e poter quindi capire meglio cosa funziona e cosa non funziona delle pagine web. Cons A volte è capitato di non ricevere notifiche di chat iniziate dagli utenti, e in generale il passaggio dall'account free a quello a pagamento è da valutare bene perché non è proprio economico. Review Source Palais D. CEO Furniture Used the software for: 1-2 years ### " à éviter ! " November 15, 2023 2.0 Tout aller bien, jusqu'à ce qu'il change le contrat sans prévenir et que cela devienne excessivement cher par rapport aux autres solutions similaires. Totalement déçu. J'ai le sentiment d'avoir été le dindon de la farce... Pros à éviter ! Totalement déçu, suite à un changement de prix et de prix en cours de contrat, avec une limite à 100 utilisations du chatbot par mois… tout cela rend ce module completement inutile par rapport à d'autres solutions, bien moins cher et plus performante, comme Br\*\*o par exemple. Cons Changement des prix en cours de contrat et des limites d'utilisation. Reason for choosing Smartsupp Parce qu'il semblait bien, avec un bon rapport qualité prix, mais tout a changé depuis. C'est devenu 100 fois trop cher. Review Source Neder G. CMO Computer Software Used the software for: 1-2 years ### "Tra le migliori che abbia mai usato" March 10, 2023 5.0 Pros Lo uso giornalmente per gestire il servizio clienti della nostra piattaforma. Utilizziamo anche le automazioni e devo dire che è semplice e versatile. L'app mobile è molto comoda, ti permette di essere presente per i clienti in qualsiasi momento, ovunque ti trovi. L'ho consigliato a molti colleghi e clienti, ne vale proprio la pena. Cons Nulla in particolare, forse avere anche un'applicazione desktop sarebbe utile, perché mi trovo costretto a mantenere il sito web sempre aperto per poterlo gestire con facilità. Se ci fosse la userei di sicuro. Review Source CC Clarke C. Desktop Support Analyst Farming Used the software for: 2+ years ### "Smartsupp: Real-time Live Chat Program" February 5, 2024 4.0 Pros It is way too rapid and easy to communicate with customers via live chat with Smartsupp. Cons Lack of offline access is the only slight issue that the vendor should fix. Review Source CS Carlos S. Gerente General Management Consulting Used the software for: 2+ years ### "Smartsupp una bendición " May 31, 2023 5.0 Es una herramienta sumamente intuitiva y excelente para conectar con nuestros clientes de forma fácil y efectiva. Pros El chat en tiempo real para acercarnos a nuestros clientes y consolidar ventas. Cons El precio es aún alto, y las co figuraciones de los chats boots tiene pocos ejemplos Reason for choosing Smartsupp Por recomendaciones Review Source JR Julien R. manager Arts and Crafts Used the software for: 1-2 years ### "Sentiment de s'être fait arnaqué" April 25, 2023 3.0 Ils ont changé les fonctionnalités de mon abonnement alors qu'il n'était pas fini, rendant mon achat sans interet. Je me suis retrouvé à devoir payer par jour ce que je devais payer par mois initialement. Faîtes bien attention. Pros Le chatbot et l'UX sont biens, mais la limitation ajoutée dernièrement, rend l'application hors de prix par rapport aux concurrents qui se situent bien en dessous des prix de ce chatbot. Attention, ils ont tendance à changer les prix en cours de contrat et à vous limiter pour vous forcer à payer plus. Cons Il semble qu'il n'y ait aucune considération pour le client (vous et moi) dans cette entreprise. Review Source VR Verified Reviewer Customer Support Agent Information Technology and Services Used the software for: 2+ years ### "Great Instant Messaging Tool for Customer Suport" March 10, 2023 4.0 Our relationship with our users has been iproved with the implementation of Smartsupp on our website. Pros It's an incredible tool for handling customer support. The interface is simple and clean and the learning curve is incredibly friendly. Cons On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null. Review Source SS Sourav S. Senior System Administrator Information Technology and Services Used the software for: 1-2 years ### "Review of Smartsupp" May 17, 2023 5.0 It's good as per their cost. Pros It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have. Cons There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Smartsupp Lower in price Review Source Maros P. IT Manager Maritime Used the software for: 2+ years ### "Unreliable" October 28, 2020 3.0 Great when it works Constant uncommunicated changes to how stuff works Pros Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere. Cons Unreliable Rigid and hard to adjust behavior Review Source Guillermo H. Gerente Health, Wellness and Fitness Used the software for: 2+ years ### "Smartsupp una herramienta para dar soporte y ver el comportamiento del cliente" September 21, 2022 5.0 Smartsupp nos ha servido muchisimo en un tiempo, hemos atendido clientes en tiempo real que entran a la web y nos contactan para saber mas de nuestro producto, y tambien hemos podido ver estadisticas de cuantos entran, que páginas ven, que leen a que le dan click, pero ya la hemos reemplazado por opciones mas practicas. Pros Lo que más me ha gustado es que tienes la posibilidad de ver el comportamiento del cliente en la web, ver el video desde que entra, ver que lee, a que le da click, ver el % de rebote, así puedes tener una idea de que reforzar en tu web, o que cambiar. Cons Smartsupp es una herramienta genial para dar soporte en linea con un chat a clientes, pero ahora hay muchos servicios que ofrecen esto sin tener que pagar, y son mas populares para implementar en la web, por ejemplo el whatsapp. Review Source Response from Smartsupp September 26, 2022 Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) Smartsupp Team Boinay T. CEO Medical Devices Used the software for: 2+ years ### "Excellent product" March 16, 2023 5.0 Pros The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone Cons Not always easy to program the chat bot.The price is high to have more than one chat bot Review Source Vieru I. CEO Veterinary Used the software for: 2+ years ### "Best product" February 16, 2023 5.0 I'm pleased. I like. I use it lightly. It does its job.We want ChatGPT to be the best. Pros A chat that does the job it was created for. I have a small to medium business that uses the software very well Cons It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like. Review Source TN Tsvetanka N. Co-Owner Food & Beverages Used the software for: 2+ years ### "Easy, fast, reliable" May 3, 2023 5.0 It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do. Pros The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff. Cons I haven't encountered any cons yet or had any difficulties. Review Source RA Rémi A. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Un outil très utile et pratique pour mon business" March 17, 2023 5.0 j'ai smartsupp depuis le début et j'en suis satisfait. Difficile à utiliser pour le support client car pas possible de faire des automatisations Zapier Pros J'aime l'agilité de l'appli et le fait de retrouver des vieilles conversations. Les messages automatiques sont utiles (absence...). Le fait d'envoyer par e-mail la reponse Cons Chatbot difficile a prendre en main, enregistrement d'ecran ne preenant pas en charge les animations de mon site. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Smartsupp déjà implementé et plus facile d'utilisation pour le live chat Review Source MK Matej K. Sales Import and Export Used the software for: Less than 6 months ### "Smartsupp is great "colleague" :)" April 18, 2023 5.0 We have an eshop that focuses on selling necessities for infants and newborns. So we get questions from moms every day. It performs the function as we imagine it. Pros At first we added default easy entry questions. 50% off all first questions are automatically answered to our customers. With customers questions we are learning about our product content, so we know where to improve. Cons I cant think of anything at the moment. I am satisfied with Smartsupp. Reason for choosing Smartsupp Easy integration to our shoptet eshop platform. Review Source VR Verified Reviewer Owner Sporting Goods Used the software for: 2+ years ### "Great Service" March 10, 2023 5.0 Pros I really really really like the Live Chat. Cons I dont really really like the Limited Chatbot. Review Source DA Dominic A. Producer Motion Pictures and Film Used the software for: 6-12 months ### "User-friendly, Affordable, and Professional." February 21, 2023 5.0 Pros Live-Chat, the ability to upload/attach files in live-chat, to transfer/assign to another agent/employee, switch from live-chat to email if a client/customer leaves the page. Cons The branding “powered by smartsupp”, however, I can understand how the business /smartsupp wants to advertise their brilliant product. Review Source TD Tardzenyuy D. Research consultant Education Management Used the software for: 6-12 months ### "The best Customer support bot" April 6, 2023 5.0 I have been using smartsupp in my academic website where i sell articles. It helps in customer retention Pros Previously, i was using a different chatbot from another company. When i started using smartsupp free package, i realised that their services were so good. That is why i had to upgrade to the standard package. I will recommend other persons to use Smartsupp on their website. However, i could subscribe for 1years if their monthly cost is reduced to 10$ Cons Their pricing is too high as compared to other companies Reason for choosing Smartsupp Because i wanted to try them and see whether they were good Review Source TG Tinatin G. Sales Manager Retail Used the software for: Less than 6 months ### "My recommendation to Smarstupp" February 14, 2023 5.0 I found this app through my friend, I have to say it exceeded my expectations and I am very happy with the program. I will be happy to recommend it to friends who have small businesses. Pros the most of what I l ike in smartsupp is that chat is divided into 4 parts: all, primary, new and mine. We can easily see when new messages arrive. I also like that we have shortcuts that the whole group uses very effectively. The chat is very easy to use , It is a very useful program for our business and simplifies many things for us. Im very thankful. Cons What I would like to see improved is that, unanswered messages that is skipped for some reason, should be highlighted in red or black color. it would be so nice to prevent missing chats for sales managers. also what I would like to see improves is mobile version smartsupp. Specifically, I would like to see "mine" messages in seperate and not in all messages. Reason for choosing Smartsupp I chose Smartsap because a friend recommended it to me, and also because I liked the price, design, etc. In the end, I am satisfied Review Source Luca N. IT MANAGER Furniture Used the software for: 1-2 years ### "GREAT WEB CHAT" October 4, 2019 5.0 We have been with them for 2 years and the service satisfies us. Pros Low prices, good customer support, video recording on the site. Cons Missing the possibility to send attachments or more integration with the cms (example prestashop) Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Response from Smartsupp October 16, 2019 Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns. The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/ We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations All the best, Michaela EP Esteban P. Community Manager Computer Games Used the software for: 6-12 months ### "Smartsupp is great" March 14, 2023 5.0 I have a nice experience with smartsupp, i even reported a bug on app and i never think that the support would answer to me and solve the issue, but it did. About app is so easy to use, and I can bring support to my clients at any time Pros It is easy to use, nice interface, nice support Cons I think that all is good by now, all works fine, maybe you can create a dark mode for the smartsupp Review Source PB Phil B. Director Retail Used the software for: 2+ years ### "Absolute con merchants" April 18, 2023 1.0 The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS Pros We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS Cons Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS Reason for choosing Smartsupp I WISH i HAD NEVER USED THIS COMPANY Review Source Mahamat seid D. chargé des ressources humaines Education Management Used the software for: 1-2 years ### "manager of several communication channels" November 24, 2022 5.0 it makes my online shop a little more efficient Pros is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers Cons I would like to reach more visitors than usual but I can't and more high packages Reason for choosing Smartsupp I chose it for its ease of exchange Review Source Renee S. Director of Learning and Development Health, Wellness and Fitness Used the software for: 6-12 months ### "My Favorite Live Chat Feature!" January 16, 2019 5.0 We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers. Pros Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline. Cons Honestly, not a thing. It's one of those solutions that just blows away your expectations. Review Source Response from Smartsupp January 19, 2019 thank you for your review Renee! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.