# Page 3 | Smartsupp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Smartsupp the right Live Chat solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews --- Smartsupp 4.6 (343) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Smartsupp ## Showing most helpful reviews Showing 51-75 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use tC thomas C. Electronic Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa" August 9, 2019 5.0 ...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct. Pros the whole software is nice.... miss chat and offline messages of customers are nice too, but... Cons i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ... Review Source marlyn M. Gerente Health, Wellness and Fitness Used the software for: 6-12 months ### "Es bueno, pero actualmente hay mejores alternativas de mensajería para webs" September 18, 2022 3.0 Ha sido buena, y en años anteriores hemos obtenidos varios clientes a través de su aplicación. Pros Lo que más me ha gustado ha sido lo fácil y útil que es , ya que tienes una mensajería en tiempo real y cada usuario que llegue a tu página podrá hablar rápidamente con alguien de tu equipo. Y una herramienta SÚPER importante es que graba todo lo que hace el potencial cliente en tu web, así podrás saber que más le ha gustado al potencial cliente o que deberías cambiar de la web. Cons La aplicación realmente es buena pero creo que hoy en día las personas prefieren comunicarse por whatsapp o Telegram, y también le beneficia más a la empresa obtener los números de los potenciales clientes, que solo el correo que es el que dejan en smartsupp Review Source Response from Smartsupp September 26, 2022 Thank you for your review. We appreciate that you took the time to share your rating with us.. :) Smartsupp Team VR Verified Reviewer Fondatrice Retail Used the software for: Less than 6 months ### "Pas assez de gestion des accès" January 10, 2024 3.0 Pros Rapidité des échanges, possibilité de communiquer avec ses clients en direct. Très apprécié par nos clients. Cons Aucune gestion des heures de disponibilité du service client. Numéro lié au compte doit être un numéro compatible whatsapp. Aucune possibilité de lier à un numéro professionnel qui passe par un autre outil par exemple Review Source RP Robert P. Owner Automotive Used the software for: 2+ years ### " Nice cooperation" March 15, 2023 4.0 Very nice cooperation Pros We appreciate the ease of addition and the overall usability of the system. Cons We would appreciate better artificial intelligence in automated communications. Review Source JS Jiří S. B2B Manager Online Media Used the software for: 1-2 years ### "How the Smartsupp is helping our company to groove" February 15, 2023 5.0 We are happy that our chatboot Frankie is working with us while we are offline Pros very good cumunication and messeging when we are offline Cons We would prefer to get directly the e-mail and phone number from our chatting customers Reason for choosing Smartsupp Because of very good help and customer care Review Source FZ Federica Z. Marketing Consumer Electronics Used the software for: 6-12 months ### "ELCA SmartSupp" May 16, 2023 4.0 Semplice da usare, veloce da installare Pros Chat Live, Chatbot, possibilità di riprendere conversazioni perse Cons in realtà al momento non ho riscontrato aspetti negativi Reason for choosing Smartsupp Semplice ed economico Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Perché Zendesk era complicato e costoso Review Source PA Paula A. Head Manager Restaurants Used the software for: 1-2 years ### " easy to use and practical" March 13, 2023 5.0 In general I am quite happy quality/price Pros I find the questions/answers shortcuts a perfect way to simplify communication with my clients Cons Customer metrics could be more accurate. Sometimes it is not easy to interpret the metrics of the clients on your website, I would like you to be more specific in those details. Review Source Michael N. Customer Success Computer Software Used the software for: 1-2 years ### "The Best Live Chat System!" March 20, 2019 5.0 We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times. The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time. We'll be using SmartSupp for the foreseeable future! Pros Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation Cons Nothing - everything seems to tick the right boxes. Review Source Response from Smartsupp March 27, 2019 Hello Michael, thank you for being our valued customer. aA abigail A. software developer Program Development Used the software for: 1-2 years ### "an excellent chat for your page" May 17, 2018 4.0 get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos Pros the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses Cons sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots Review Source Response from Smartsupp October 6, 2018 Thank you for your review! We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly. If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com. DS Daniel S. Ejecutivo de desarrollo de negocios Accounting Used the software for: 2+ years ### "Muy buena App para mis Chats!" March 13, 2023 4.0 Pros La facilidad de contestar y resolver chats con mis clientes Cons No tengo nada que no me moleste en el momento, depronto la app Review Source VR Verified Reviewer Director Law Enforcement Used the software for: 2+ years ### "Great for Small Businesses" March 20, 2019 5.0 Smartsupp allows visitors to ask questions easily and I receive notification immediately, which increase client/business engagement. Pros The best feature of Smartsupp is the ease of use and placing it on my webpage. Cons I wish Smartsupp had more features, such as allowing to place logo. Review Source Response from Smartsupp March 27, 2019 Thank you for your review! You can add your own logo to the chat box in the Standard package. Have a nice day. JB Joel B. Senior Consumer Services Used the software for: 2+ years ### "La improtancia de estar siempre con el cliente" May 11, 2023 5.0 Pros Nos encanta, porque es compactible con cualquier dispositivo, el usuario puede enviar sus documentos, de una manera fácil , cuando no estamos en horario laboral, el chatbot realiza nuestro trabajo, tiene excelentes funciones que facilitan nuestro desempeño en la atención con clientes. Cons No encuentro algo negativo al producto que ofrece, todo me ha sido de gran utilidad Review Source UPH Ursula Ponce H. Owner Arts and Crafts Used the software for: 6-12 months ### "Owner" August 12, 2022 5.0 FANTASTIC, so easy to use and direct connection with customers that helps me keep a pulse on their needs, complaints, issues in general Pros Easy to use, I'm not a super tech person but this was really intuitive and easy to use. There's so much more that I need to use but haven't had time. Cons Support - I'd like real time support and a solution to my AMEX card not working since it works everywhere else and they told me that I can use AMEX but mine doesn't work. Reason for choosing Smartsupp Friend recommendation Review Source Response from Smartsupp September 26, 2022 Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp and with our customer care team. :) TG Tatiana G. Ms Consumer Electronics Used the software for: 2+ years ### "Good product" March 10, 2023 5.0 Pros Simple for use, complete and good assistance Cons Tracking of the page of navigation of customer Review Source SK Szilárd K. owner Printing Used the software for: 2+ years ### "Great product for my customers." February 14, 2023 5.0 In our online store, our customers can easily contact us. It really helps with conversions and engagement. Pros Our customers love being able to contact us instantly. Cons There was no such thing. We are satisfied with everything. Review Source Don D. General Manager E-Learning Used the software for: 1-2 years ### "Smartsupp connects us with our customers" March 21, 2019 5.0 Smartsupp was easy to install and gives us direct contact with potential customers. Support extends to our mobile phones allowing direct communication between us and students. Smartsupp allows a small group of professionals to manage a large number of online students. Pros 1\. Instant notice when someone visits our site 2. Direct Communication with our customers 3. Recording of site visits to understand usage Cons Nothing that I could think of. Smartsupp just works. Review Source Response from Smartsupp March 27, 2019 Thanks, Don! Really appreciate your review. VV Vojta V. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Smartsupp in health & beauty" February 14, 2023 4.0 Good experience overall, decent value for the money Pros Easy of installation, mobile access, chatbot Cons Statistics and lack of automations connected to orders coming from an e-shop Review Source AM Anthony M. CEO Management Consulting Used the software for: Less than 6 months ### "ICC review" March 11, 2021 4.0 I’ve been able to secure more business using this tool. The value is definitely there Pros This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time Cons Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here. Alternatives considered [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Reason for choosing Smartsupp Jivo chat worked well but the functionality almost completely disappeared at the end of the free trial period. I was forced to have to purchase the software to continue. Review Source PA Procopiuc A. DEPOZIT MATERIALE ELECTRICE Consumer Electronics Used the software for: 1-2 years ### "smartsupp review" February 15, 2023 4.0 Offering our customers informations about order that they made,disponibility for products etc Pros It's integrated in our daily basis use,relativelly easy to use,sometimes i hav etrouble indetifying our customer which are reaching us Cons The interface its very boring,sometimes changes that i made (e.g chatbot greeting) its not working at all! Review Source kC keith C. owner I.T. Computer Software Used the software for: 6-12 months ### "For a free software it mends patches in your website to intergrate to live support." August 7, 2019 5.0 The chat option allow me to use a laptop and actually type than having to thumb to a device for a half hour. The problems with new generations of culture it use to take a simple phone call 3 minutes of conversation to give advice; however now with texting causing hours of wasted time in society, Alot of people expect text and then take 30 minutes for a 2 minute conversation because teh replies they respond to are very slow, weird hours and times to contact and impulsive on replys back. \*(selfish society in America) So using this app allows me to edit copy and past long winded conversations since time is valuable to the work only. and Thus the entitled one out there in US and many are out there gets there long winded reply for the chemicals in their head to feel good. It will be great once this generation is replaced by gen z, that way efficiency is back. SO if you are Gen x and like old school use the app on a laptop and then create a thrift process to weave out the useless entitled ones by serving a reward based market only. reward by behavior only and dont support impulse cry babies and you will make it. so good app. :) Pros I like the ease of inserting the script and then the ability to log in and go live. Cons The phone app version does not seem to work on a few devices.. just blank screen not sure why. Reason for choosing Smartsupp most likely keep it Review Source Response from Smartsupp August 20, 2019 Hello Keith, thanks for your review. Have you tried our new mobile app released in June? To speed up your conversations I recommend you to set up Shortcuts in your dashboard. www.smartsupp.com/help/shortcuts/ Have a nice day! Patrik VR Verified Reviewer CMO Information Technology and Services Used the software for: Less than 6 months ### "Good value for money" March 29, 2023 5.0 Pros We liked online chatbot, many of our customers use it to contact us. Videos of customer experience are very important and useful too. If something doesn't work, you can easily see it. Cons The interfaces and analytics. A bit boring interfaces and not the most handy ones. Review Source SJ Sebastian J. owner, manager Retail Used the software for: 1-2 years ### "You can’t afford not to have it !" March 20, 2019 5.0 Very glad to have it installed on my websites I think it’s a must have tool for every on line business. Pros I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more. Cons It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen. Review Source Response from Smartsupp April 1, 2019 Hello, Sebastien, many thanks for your feedback! We are really pleased we can help you with all of your businesses. Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign. Best regards, TH Tyne H. Owner Retail Used the software for: 1-2 years ### "Excellent program" January 7, 2020 5.0 Excellent service from support live chat Pros Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too Cons Sometimes a little inaccurate in terms of numbers of visitors but this is probably due to fast changing conditions Reason for choosing Smartsupp It seemed the most reliable Review Source Response from Smartsupp February 5, 2020 Hi, Tyne! Thank you very much for the review, we appreciate it! The number of visitors might differ, if you're comaring Smartsupp to Google analytics. You don't have to worry about this, the difference is not caused by some bug or issue, it's there simply because Smartsupp and Google analytics are different tools, and as such are using different metrics to measure the number of active visitors on your website. You can read more about this on our website https://www.smartsupp.com/help/whats-the-difference-between-smartsupp-and-google-analytics/ All the best, Michaela from Smartsupp lG luis G. Director General Architecture & Planning Used the software for: Less than 6 months ### "Has potential" January 27, 2021 4.0 It seems easy for the users to use, with some more features would bee greath. Pros Been able to email if user abandones the chat session helps to give a better service. Cons It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities. Reason for choosing Smartsupp I had no time to test a new one. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) It is hard to follow up missed chats or customers after they leave chat. Mos of the emails sended with tawk to go to spam. Review Source KK Krzysztof K. Sales Manager Online Media Used the software for: 2+ years ### "VEBO" August 7, 2019 5.0 Perferct for me. For me is missing sending file via livechat like invoice for client etc. Pros Language is polish. Easy to setup. Easy to work. Price still better that other software. Cons Price increase each year i know everything cost each ear more more Reason for choosing Smartsupp Zendesk but price is crazy.... Review Source Response from Smartsupp August 20, 2019 Hello Krzysztof, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Ad price - we slightly changed our pricing this year for the first time in our 6 years history. :-) Have a nice day! Patrik Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.