--- title: "Influitive Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Influitive Software - reviews, pricing plans, popular comparisons to other Brand Management products and more." source_url: "https://www.capterra.com/p/136258/AdvocateHub/" page_type: "product" language: "en" --- # Influitive Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Influitive ## What is Influitive? Influitive is the market-leading advocacy, community, and engagement platform of choice for the world’s most customer-obsessed brands. Leverage the advanced segmentation and gamification engine to drive continuous engagement and guide customer journeys. ## What is Influitive used for? [Customer Advocacy](https://www.capterra.com/customer-advocacy-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 247 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $1499 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Community / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Influitive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://influitive.com/&name=Influitive) Rating Breakdown 4.7 +− Features4.5 Value for Money4.5 Ease of Use4.5 Customer Service4.8 Rating Breakdown 4.7 Features4.5 Value for Money4.5 Ease of Use4.5 Customer Service4.8 ## Influitive Reviewers Verdict Updated August 2026 AI summary - Influitive is a good fit for marketing and customer advocacy teams building B2B customer communities and reference programs. - Reviewers are positive about its community-building tools, customer advocacy features, responsive support, flexible content options, and approachable interface. - It helps teams mobilize customer advocates, foster engagement, and gather valuable feedback in an easy-to-use environment. - Buyers report negative points such as confusing reporting, occasional bugs, and some limits around feature customization. - It suits organizations prioritizing advocacy and engagement, but teams needing advanced analytics or flawless reliability may find trade-offs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Influitive 4.7 (247) VS. [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $1499 Usage Based, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (196) Ease Of Use 4.0 (971) Value For Money 4.5 (156) Value For Money 4.2 (794) Customer Service 4.8 (178) Customer Service 4.0 (766) ## Influitive alternatives Highest Rated [4.9 (257)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136258/AdvocateHub/alternatives/) ## FAQs about Influitive Overview ### What problems does Influitive solve? Influitive solves low customer advocacy, scattered reference management, and slow feedback collection by giving teams a gamified hub to engage customers, request reviews, referrals, testimonials, and product input at scale. Customer marketing, demand generation, sales, customer success, and product teams benefit most from stronger engagement, faster reference sourcing, and better retention. Answer based on 161 reviews Overview ### Which roles and teams benefit most from Influitive? Influitive is most used by marketing teams, customer advocacy managers, community managers, and customer success leaders who need to activate customer champions. These roles use it to run advocacy programs, nurture branded communities, collect references and reviews, support product marketing campaigns, and strengthen retention through ongoing customer engagement. Answer based on 196 reviews Overview ### What company size and industries is Influitive built for? Influitive is built for B2B companies, especially small businesses and enterprises, which each make up 35% of reviewers, with midsize businesses at 30%. It is used most in Computer Software at 46%, followed by Information Technology and Services at 20%, with some presence in Telecommunications at 5%. Answer based on 247 reviews Features and Usability ### What are the key features of Influitive? Influitive includes core customer advocacy tools like AdvocateHub, challenge-based campaigns, referrals and reference management, and rewards with points and badges. Differentiating features include community forums, customer feedback collection, segmentation for targeted engagement, reporting dashboards, and CRM integrations such as Salesforce to track advocacy activity and outcomes. Answer based on 149 reviews Overview ### How well does Influitive support customer advocacy programs? Influitive helps marketing and customer success teams build active advocacy programs through gamified challenges, referrals, references, reviews, and customer feedback. It works well for engaging loyal customers and creating community, while some teams note onboarding takes commitment and early setup can feel time-intensive before the program gains momentum. Answer based on 149 reviews Integrations ### Which third-party tools and platforms does Influitive integrate with? Influitive integrates with Marketo Engage, Salesforce Sales Cloud, LinkedIn for Business, Twitter/X, and Tango, with reviewer mentions confirming those connections. It also connects to marketing and customer platforms such as HubSpot Marketing Hub, Oracle Eloqua Marketing Automation, and Gainsight CS, with over 20 integrations listed overall. Answer based on 35 reviews Getting Started and Support ### How easy is it to onboard and train a team on Influitive? Influitive is generally quick for team members and community users to learn, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say nontechnical users and new advocates often get comfortable fast, while admins and teams shaping program strategy may need more time, support articles, and customer success guidance. Answer based on 18 reviews Getting Started and Support ### What customer support options does Influitive offer, and how do users rate the experience? Influitive offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as quick, helpful, and hands-on, especially during onboarding and technical setup. Some report integration complexity, scattered documentation, slower technical resolutions, and occasional frustration when bugs or tickets are not handled consistently. Answer based on 81 reviews Features and Usability ### Is Influitive easy to use? Influitive feels easy to use for many admins and advocates once the basics are in place, with a clear interface and helpful support. Marketing teams often find daily management straightforward, though some backend areas, reporting, and setup tasks can feel less intuitive at first and require training or hands-on guidance. Answer based on 57 reviews ## Features AI summary Based on 2,413 Brand Management reviews Capterra data shows that buyers of brand management software rank the following features as their top priorities: - **Customizable Templates** (**53%** of reviewers rated this feature as critical) - **Customizable Branding** (**51%**) - **Content Management** (**45%**) Influitive supports all three of the features reviewers rate most highly: **Customizable Templates**, **Customizable Branding**, and **Content Management**. Together, these capabilities help businesses maintain brand consistency, organize and update content more efficiently, and create branded experiences faster, allowing teams to manage assets with greater control and keep messaging aligned across campaigns. Content Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Reporting/Analytics 4.5 (30) 76.67% of 30 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Social Media Integration 4.3 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Referral Tracking 3.5 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Log and store the source of contacts/leads Segmentation 4.7 (16) 87.50% of 16 reviewers that rated this feature as important or highly important Group leads or contacts based on their specific characteristics Negative Feedback Management 3.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Influitive 125 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Advocate Management: Track and manage advocate communication, engagement, and performance - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Badge Management: Create, manage, and print wearable badges - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Management: Enable students, customers or employees to engage with each other in a particular space online or offline - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Activity Tracking: A report showing what actions customers perform - Customer Advocacy: Encourage your customers to promote your company by providing materials, tools, and reward programs - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Advocacy: Enables employees to promote their company by supplying them with materials, tools, and reward programs - Employee Referral Management: Manage and track employee referrals for open job positions - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - For Customer Referrals: For customer referral programs / referral marketing products - For Employee Referrals: Products that allow employees to make referrals for open job positions - Forms Management: Store, manage and track all forms in a centralized location - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Management: Organize and edit a group of people's policy and members - Ideation: The creation, development, and sharing of potentially innovative new ideas - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Live Streaming: Live stream to multiple devices simultaneously - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Nonprofit Advocacy: Enable advocates to promote nonprofit, charitable, and/or political organizations and causes - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Referral Templates: Customizable templates for referral documents, emails, and sharable links - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Engagement: Process of communicating with an online community and measuring the effectiveness of activity - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Streaming: Allows users to view videos without downloading media files - Virtual Lobby: Virtual waiting area for attendees - Visitor Registration: Make a list and register visitors - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (151) 4.5 Based on 151 reviews ## Pricing Value for money 4.5 (156) Basic $1,499 Usage Based,Per Month Value for money 4.5 (156) 4.5 Based on 156 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (178) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (178) 4.8 Based on 178 reviews ## User reviews Overall rating 4.7 Based on 247 reviews Filter by rating 5(178) 4(64) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Marketing Manager Computer Software ### "Great platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2023 Pros It's easy to use once you know what you're doing! It's a fun way to get your customers involved and a great way to source advocates for various activities. Cons Not all the integrations work all the time. We've had third party review integrations not work every time and our integration with Salesforce isn't seamless. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Aviral M. Senior Manager, Customer Marketing Information Technology and Services ### "Fantastic Platform and amazing support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2023 Pros Whenever I require assistance or have any queries, the support team and my CSM are always quick to respond and incredibly helpful. Additionally, I really appreciate the integration with various platforms, including SFDC, and the fact that Influitive is constantly adding new features and requesting feedback from clients. It's user-friendly and provides an excellent platform for our members (partners) to interact and share knowledge. Cons There's constantly room for improvement, but the account team is superb at swiftly resolving any issues, and the product team is diligent at keeping users in the loop with frequent updates. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Sue R. Senior Manager of Customer Marketing and Advocacy Computer Software ### "A proven partner for over seven years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 4, 2023 For over 7 years, we have had a positive experience with Influitive. Our community of educators continues to grow each year as does our member engagement. We've had good connections with our CSMs and generally have a quick response to reported issues. Before we renewed our contract this year, we did evaluate other companies and systems and still believe Influitive meets our needs the best in regards to customer experience. Pros We have worked with Influitive for over 7 years with our customer advocacy community of educators. The platform is relatively easy to use and the reporting provides us with key data points to share within our organization. Our members enjoy the quick consumable content and earning points towards classroom supplies, books, gift cards, and company swag. Cons As with any new software platform, we've had a few bugs and issues in the last few months. We're working with the support and product teams to resolve our issues. We wish the content library of campaigns were more robust and updated consistently to take some of the extra work off of our plates. Alternatives considered [Customer Communities](https://www.capterra.com/p/170758/inSided/) [Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) Reasons for choosing Influitive We feel Influitive hits the majority of our needs in regards to our customer advocacy and community needs. The activities are easy to build from an administrator standpoint and easy to complete from a customer standpoint. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MF Maura F. Community Manager Information Technology and Services ### "Excellent tool for customer advocacy programs!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 1, 2023 Pros \-Great way to manage a customer advocacy program from scratch -Robust reporting features -Great customer support -Integrates with many useful tools (we integrate with Sendoso and it powers our entire rewards catalog) -I simply could not run my program without it! Cons \-Some of the features are not intuitive. -Would love more options for customization - we have received feedback from customers about changes they'd like to see that we can't make. -While there are robust reporting features, there is so much there that it can be hard to comprehend/sift through data (though this is changing!) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bianca W. Customer Advocacy Marketing Manager Computer Software ### "I couldn't work without it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2023 Pros Influitive is super easy to navigate and for things I can't find myself their team is amazing. My CSM, \[sensitive content hidden\] is insanely helpful and always coming up with ideas to help my program. Influitive's support team is very quick to respond as well. Influitive helps me build relationships with my customers and makes it very easy for us to mobilize our customers for marketing opportunities. Cons Occasionally it's a little glitchy and sometimes there are small features I wish were available like one off emails. Switched from [Crowdvocate](https://www.capterra.com/p/197266/Crowdvocate/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Senior Associate, Customer Marketing Computer Software ### "Influitive Experience 2024" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 30, 2023 Pros I like it how they are constantly elevating the platform, customer support, ease of use and the integrations. We track almost all acts of advocacy via Influitive and it has been one of the best decision. Cons Nothing much as of now that I can recall. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mostafa F. Manager Insurance ### "amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2023 I wanted to share with you how impressed I am with this amazing tool. It's incredibly practical and has been a huge help to me. I highly recommend giving it a try. Pros I find myself using it on a regular basis and it's definitely worth continuing to use. Cons I'm always hopeful for more advancements like this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cheryl R. Customer Marketing Information Technology and Services ### "Influitive review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 22, 2023 Love the community engagement with the platform. I am a big fan of Influitive and love seeing the positive response from our community of users. Pros Great features for customer advocacy. Ease of use, and great customer support Cons Not the easiest platform to administer. There is a big learning curve. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BW Bianca W. Customer Advocacy Marketing Manager Computer Software ### "Great platform for engaging customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2023 Pros I like how easy it is to use overall. I can figure most things out without going to support or looking up articles. I also love how responsive and helpful my CSM \[sensitive content hidden\] is. I email him at least once a week and he always responds very quickly and is thoughtful with his answers. I love the templates that they provide for challenges and campaigns. It makes content creation a lot easier because I can either use the templates or pull some inspiration from them. Cons Sometimes the admin side of things are frustrating. When I want to go back just one page it'll sometimes take me farther back. Also, a lot of the templates are designed with the assumption that everyone has the discussion forum. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KM Kathryn M. Community Manager Computer & Network Security ### "Influtive is the most effective community advocate software! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2023 Overall I am very impressed with Influitive! I have been using the software for over 4 yrs and I feel it is very user friendly and though there are times some of the features are not working, the customer service team goes above and beyond to ensure the issue is fixed in a timely manner :) Pros Developing the customer journey and engagement! Cons There are times when some of the features I use everyday stop working. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/136258/AdvocateHub/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Bitrix24 vs Influitive](https://www.capterra.com/compare/113540-136258/Bitrix24-vs-AdvocateHub) [Thryv vs Influitive](https://www.capterra.com/compare/136258-156926/AdvocateHub-vs-Thryv)