# Influitive Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Influitive Software - reviews, pricing plans, popular comparisons to other Brand Management products and more. Source: https://www.capterra.com/p/136258/AdvocateHub --- # Influitive Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Influitive ## What is Influitive? Influitive is the market-leading advocacy, community, and engagement platform of choice for the world’s most customer-obsessed brands. Leverage the advanced segmentation and gamification engine to drive continuous engagement and guide customer journeys. ## What is Influitive used for? [Customer Advocacy](https://www.capterra.com/customer-advocacy-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 247 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $1499 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Influitive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://influitive.com/&name=Influitive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Influitive 4.7 (247) VS. [4.2 (988)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $1499 Usage Based, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (196) Ease Of Use 4.0 (956) Value For Money 4.5 (156) Value For Money 4.2 (779) Customer Service 4.8 (178) Customer Service 4.0 (751) ## Influitive alternatives Highest Rated [4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (6,970)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (513)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting price $244.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156926/Thryv/) [View all alternatives](https://www.capterra.com/p/136258/AdvocateHub/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.5 (30) 76.67% of 30 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Social Media Integration 4.3 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Referral Tracking 3.5 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Log and store the source of contacts/leads Segmentation 4.7 (16) 87.50% of 16 reviewers that rated this feature as important or highly important Group leads or contacts based on their specific characteristics Negative Feedback Management 3.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Advocate Management 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Track and manage advocate communication, engagement, and performance Influitive 125 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Track and manage advocate communication, engagement, and performance Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Process of managing, tracking, and communicating with individuals who are registered to attend an event Create, manage, and print wearable badges Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Group campaigns by project, client, or campaign for better management. Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Manage and track all internal and external communication conducted via calls, email, text, or chat Enable students, customers or employees to engage with each other in a particular space online or offline Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information The ability to create unique content Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A report showing what actions customers perform Encourage your customers to promote your company by providing materials, tools, and reward programs A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Online forums/groups where users can ask questions, share ideas, best practices, etc. Store and organize documents in a centralized system Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Enables employees to promote their company by supplying them with materials, tools, and reward programs Manage and track employee referrals for open job positions Tracks metrics that provide insight into how a user interacts with any interface or product A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Find & retrieve relevant data or documents For customer referral programs / referral marketing products Products that allow employees to make referrals for open job positions Store, manage and track all forms in a centralized location Games or game-like elements to track progress and reward accomplishments Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Organize and edit a group of people's policy and members The creation, development, and sharing of potentially innovative new ideas Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Manage the process of attracting and converting business prospects into leads Ability to chat online in real time Live stream to multiple devices simultaneously Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Access software remotely via mobile devices Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Identify, track, and respond to negative feedback Enable advocates to promote nonprofit, charitable, and/or political organizations and causes A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Design, communicate, and distribute incentives to perform a specific action Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Ratings/Reviews Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Customizable templates for referral documents, emails, and sharable links Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically monitor and receive alerts for any new online reviews Strategize and implement rewards for returning customers, employees and other members Point or incentive based programs loyalty programs designed to increase customer engagement Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Allow users to access multiple services after entering their login credentials once Process of communicating with an online community and measuring the effectiveness of activity Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Market event via social media tools Allows businesses to share their videos on social media. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Allows users to view videos without downloading media files Virtual waiting area for attendees Make a list and register visitors Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.5 (151) 4.5 Based on 151 reviews ## Pricing Value for money 4.5 (156) Basic $1,499 Usage Based,Per Month Value for money 4.5 (156) 4.5 Based on 156 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (178) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (178) 4.8 Based on 178 reviews ## User reviews Overall rating 4.7 Based on 247 reviews Filter by rating 5(178) 4(64) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Marketing Manager Computer Software ### "Great platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2023 Pros It's easy to use once you know what you're doing! It's a fun way to get your customers involved and a great way to source advocates for various activities. Cons Not all the integrations work all the time. We've had third party review integrations not work every time and our integration with Salesforce isn't seamless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Aviral M. Senior Manager, Customer Marketing Information Technology and Services ### "Fantastic Platform and amazing support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2023 Pros Whenever I require assistance or have any queries, the support team and my CSM are always quick to respond and incredibly helpful. Additionally, I really appreciate the integration with various platforms, including SFDC, and the fact that Influitive is constantly adding new features and requesting feedback from clients. It's user-friendly and provides an excellent platform for our members (partners) to interact and share knowledge. Cons There's constantly room for improvement, but the account team is superb at swiftly resolving any issues, and the product team is diligent at keeping users in the loop with frequent updates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Sue R. Senior Manager of Customer Marketing and Advocacy Computer Software ### "A proven partner for over seven years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 4, 2023 For over 7 years, we have had a positive experience with Influitive. Our community of educators continues to grow each year as does our member engagement. We've had good connections with our CSMs and generally have a quick response to reported issues. Before we renewed our contract this year, we did evaluate other companies and systems and still believe Influitive meets our needs the best in regards to customer experience. Pros We have worked with Influitive for over 7 years with our customer advocacy community of educators. The platform is relatively easy to use and the reporting provides us with key data points to share within our organization. Our members enjoy the quick consumable content and earning points towards classroom supplies, books, gift cards, and company swag. Cons As with any new software platform, we've had a few bugs and issues in the last few months. We're working with the support and product teams to resolve our issues. We wish the content library of campaigns were more robust and updated consistently to take some of the extra work off of our plates. Alternatives considered [Customer Communities](https://www.capterra.com/p/170758/inSided/) [Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) Reasons for choosing Influitive We feel Influitive hits the majority of our needs in regards to our customer advocacy and community needs. The activities are easy to build from an administrator standpoint and easy to complete from a customer standpoint. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF Maura F. Community Manager Information Technology and Services ### "Excellent tool for customer advocacy programs!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 1, 2023 Pros \-Great way to manage a customer advocacy program from scratch -Robust reporting features -Great customer support -Integrates with many useful tools (we integrate with Sendoso and it powers our entire rewards catalog) -I simply could not run my program without it! Cons \-Some of the features are not intuitive. -Would love more options for customization - we have received feedback from customers about changes they'd like to see that we can't make. -While there are robust reporting features, there is so much there that it can be hard to comprehend/sift through data (though this is changing!) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bianca W. Customer Advocacy Marketing Manager Computer Software ### "I couldn't work without it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2023 Pros Influitive is super easy to navigate and for things I can't find myself their team is amazing. My CSM, \[sensitive content hidden\] is insanely helpful and always coming up with ideas to help my program. Influitive's support team is very quick to respond as well. Influitive helps me build relationships with my customers and makes it very easy for us to mobilize our customers for marketing opportunities. Cons Occasionally it's a little glitchy and sometimes there are small features I wish were available like one off emails. Switched from [Crowdvocate](https://www.capterra.com/p/197266/Crowdvocate/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior Associate, Customer Marketing Computer Software ### "Influitive Experience 2024" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 30, 2023 Pros I like it how they are constantly elevating the platform, customer support, ease of use and the integrations. We track almost all acts of advocacy via Influitive and it has been one of the best decision. Cons Nothing much as of now that I can recall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mostafa F. Manager Insurance ### "amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2023 I wanted to share with you how impressed I am with this amazing tool. It's incredibly practical and has been a huge help to me. I highly recommend giving it a try. Pros I find myself using it on a regular basis and it's definitely worth continuing to use. Cons I'm always hopeful for more advancements like this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cheryl R. Customer Marketing Information Technology and Services ### "Influitive review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 22, 2023 Love the community engagement with the platform. I am a big fan of Influitive and love seeing the positive response from our community of users. Pros Great features for customer advocacy. Ease of use, and great customer support Cons Not the easiest platform to administer. There is a big learning curve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Bianca W. Customer Advocacy Marketing Manager Computer Software ### "Great platform for engaging customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2023 Pros I like how easy it is to use overall. I can figure most things out without going to support or looking up articles. I also love how responsive and helpful my CSM \[sensitive content hidden\] is. I email him at least once a week and he always responds very quickly and is thoughtful with his answers. I love the templates that they provide for challenges and campaigns. It makes content creation a lot easier because I can either use the templates or pull some inspiration from them. Cons Sometimes the admin side of things are frustrating. When I want to go back just one page it'll sometimes take me farther back. Also, a lot of the templates are designed with the assumption that everyone has the discussion forum. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kathryn M. Community Manager Computer & Network Security ### "Influtive is the most effective community advocate software! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2023 Overall I am very impressed with Influitive! I have been using the software for over 4 yrs and I feel it is very user friendly and though there are times some of the features are not working, the customer service team goes above and beyond to ensure the issue is fixed in a timely manner :) Pros Developing the customer journey and engagement! Cons There are times when some of the features I use everyday stop working. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136258/AdvocateHub/reviews/) Popular comparisons [Bitrix24 vs Influitive](https://www.capterra.com/compare/113540-136258/Bitrix24-vs-AdvocateHub) [Thryv vs Influitive](https://www.capterra.com/compare/136258-156926/AdvocateHub-vs-Thryv)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)