# Influitive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Influitive the right Brand Management solution for you? Explore 247 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136258/AdvocateHub/reviews --- Influitive 4.7 (247) [View alternatives](https://www.capterra.com/p/136258/AdvocateHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Influitive Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews SR Sue R Senior Manager of Customer Marketing and AdvocacyComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Our members enjoy the quick consumable content and earning points towards classroom supplies, books, gift cards, and company swag.“ December 4, 2023 Jenna C Marketing ManagerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We've had third party review integrations not work every time and our integration with Salesforce isn't seamless.“ December 12, 2023 SR Sue R Senior Manager of Customer Marketing and AdvocacyComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We've had good connections with our CSMs and generally have a quick response to reported issues. Before we renewed our contract this year, we did evaluate other companies and systems and still believe Influitive meets our needs the best in regards to customer experience.“ December 4, 2023 SR Sue R Senior Manager of Customer Marketing and AdvocacyComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “As with any new software platform, we've had a few bugs and issues in the last few months.“ December 4, 2023 Geetika G Senior Associate, Customer MarketingComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We track almost all acts of advocacy via Influitive and it has been one of the best decision.“ November 30, 2023 KM Kathryn M Community Manager Computer & Network Security, 51 - 200 employeesUsed the software for: More than 2 years. “There are times when some of the features I use everyday stop working.“ March 15, 2023 HW Huw W Post-Sales Marketing ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The platform is designed in such a way that it's almost impossible for advocates to not feel engaged. As we strive to deepen our relationships with our customers, the gamified nature of the platform is a key driver.“ March 8, 2023 ER Ella R Marketing CoordinatorComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “The reporting end can get a bit confusing.“ March 2, 2023 ## Showing most helpful reviews Showing 1-25 of 247 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica M. Customer Advocacy Program Manager Publishing Used the software for: 2+ years ### "Amazing Platform to Build a Customer Community & an Advocate Marketing Program " November 3, 2020 5.0 Pros Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by utilizing advocates to help with every aspect of the business including sales, customer success, editorial, marketing and product development. It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly. What I love about the advocate hub is it's intuitive, easy to use and is adaptable. I like to think of it as a ball of clay - you can adapt it to what works for your team, audience and business. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies. Influitive is committed to ensuring their customers are successful. The company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship. Cons There's not much that I would recommend in terms of room for improvement. Influitive is awesome! Review Source SR Sue R. Senior Manager of Customer Marketing and Advocacy Computer Software Used the software for: 2+ years ### "A proven partner for over seven years" December 4, 2023 5.0 For over 7 years, we have had a positive experience with Influitive. Our community of educators continues to grow each year as does our member engagement. We've had good connections with our CSMs and generally have a quick response to reported issues. Before we renewed our contract this year, we did evaluate other companies and systems and still believe Influitive meets our needs the best in regards to customer experience. Pros We have worked with Influitive for over 7 years with our customer advocacy community of educators. The platform is relatively easy to use and the reporting provides us with key data points to share within our organization. Our members enjoy the quick consumable content and earning points towards classroom supplies, books, gift cards, and company swag. Cons As with any new software platform, we've had a few bugs and issues in the last few months. We're working with the support and product teams to resolve our issues. We wish the content library of campaigns were more robust and updated consistently to take some of the extra work off of our plates. Alternatives considered [Customer Communities](https://www.capterra.com/p/170758/inSided/)[Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) Reason for choosing Influitive We feel Influitive hits the majority of our needs in regards to our customer advocacy and community needs. The activities are easy to build from an administrator standpoint and easy to complete from a customer standpoint. Review Source MS Mike S. Developer Marketing Telecommunications Used the software for: 2+ years ### "Buggy, Unreliable Software. Support is Non-existant" November 19, 2019 2.0 While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to sign it (we did, realized our mistake, and accepted it). The company forgot to actually setup our hub (we had to email them to get them to give us what we purchased). The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up). Later, when we tried to purchase the item that was left out of the contract, they tried a bait and switch and tried again to sell us something we didn't want in place of what we specifically asked for. It's gotten to the point where we file a ticket knowing support will tell us to ignore it, and every senior person we've reached out to at the company is leaving or moving positions and unable to help us (redirecting us to other people who we never hear from). Pros I've used Influitive for several years. It can drive results if implemented correctly and with dedicated resources. The platform offers a nice balance for users with challenges, rewards, a messaging center, and a new focus on a forum (although if you already have a forum you cannot turn this off and they will force you to use it). Cons The company has changed directions pushing the forum over the challenges (the initial reason Influitive was created). The software is often unreliable, with our team finding bugs and issues almost daily. These issues range from targeting (advocates not receiving challenges), inaccurate counts, data disappearing, and blatant issues in production such as when they broke the rewards page or the challenge forms. We have numerous complaints from our users, and people complaining that it doesn't work. In less than a year we have filed probably over 20 bugs - most of which support ignores. The most common response we get is "it will fix itself eventually." While they have an API, it's very random and not well designed. For example, there is a groups endpoint, but the only way to get the group ID is to go back into the admin, go into reports, dig into the report, pivot and filter, and then eventually you'll find a hidden ID that doesn't match the group ID used throughout the system. The forum likewise is extremely buggy - although they've made vast improvements. Now posts and responses at least show up in order, although moderation and editing capabilities are a far cry from any other available forum solution (in most cases limited or non-existent). If users need to be able to copy/ paste code examples - you can forget it (this feature, while available doesn't work and is as you guessed it, extremely buggy). Unfortunately, this is the tip of the iceberg. Reason for choosing Influitive Past experience with Influitive and the company, established relationship and previous successes, outstanding support in past years, software (while every software has bugs it was far more reliable and I don't recall anything blatant), gamification combination of challenges and rewards, API/ integrations. Review Source Nicholas C. Product Marketing Information Technology and Services Used the software for: Less than 6 months ### "Producing Great Results!" August 30, 2016 5.0 The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time. Their customer support is quite incredible. They are timely, polite, and sure to close the loop. The knowledge base articles are great and usually show walk-throughs and how-to's on nearly everything. I also appreciate their willingness to continue to foster partnership through ongoing coaching with advocacy experts every two weeks. They have even gone so far as to add me to a great SLACK group with Awesome Advocate Marketers from around the world to learn and grow. As a result of our coaching, execution, and leveraging the software within the first 30 days we have had 12 new software reviews, 9 referral leads, and 10+ users raising their hand to be references. I have been blown away with our results and so have my executives. We are going to continue to build on our early success and leverage this tool at an upcoming event - specifically with Influitive's great mobile app. Another thing I appreciate about Influitive is they are constantly learning, growing and trying new things. Their own VIP AdvocateHub is a great place to learn about the company, what's coming around the corner, and also great advice to incorporate into your own hub. We are really looking forward to continuing our success with our Hub and ultimately mobilizing our advocates to spread the footprint of our brand and services via word of mouth, social, and reviews while having fun at the same time! Pros You truly get out what you put in. The time spent building campaigns and targeted challenges are directly related to what results you're able to yield thereafter. Their customer support is incredible. Their coaching is very helpful and they are all about building value for your Hub. If you are the sponsor, rest assured you will have plenty of benchmarking and metrics to present to your executive teams. Cons No real cons to speak of at this time. Like any other B2B company, they are interested in appending add-on solutions such as API links to Marketo, Salesforce, SSO etc. These do cost money and are typically not included in a base contract. Review Source Mostafa F. Manager Insurance Used the software for: 1-2 years ### "amazing " April 18, 2023 5.0 I wanted to share with you how impressed I am with this amazing tool. It's incredibly practical and has been a huge help to me. I highly recommend giving it a try. Pros I find myself using it on a regular basis and it's definitely worth continuing to use. Cons I'm always hopeful for more advancements like this. Review Source Genevieve G. Sr. Manager, Customer Marketing Computer Software Used the software for: 1-2 years ### "Great Engagement Tool" July 17, 2015 4.0 We've been using Influitive for a few years now, and I started using it as an admin over a year ago. I didn't go through any hands-on training as the previous admin had already left our company when I joined, and I was able to learn the tool on my own fairly quickly. I leveraged not only the articles in their Community, but also asked lots of questions to our customer success manager and support team. They're always very responsive and helpful, whether it's a strategic initiative or a technical question. Pros The gamification piece is really stellar. Our customers are not always the most active on social media or other forums outside their industry, but our advocates have been consistently engaged with our advocate hub and it is continuing to grow in size and engagement. We use it as an additional marketing channel and work closely with our customer success organization to come up with not only educational challenges that will help with user adoption, but also for special programs like getting more reviews on our affiliate sites, creating awareness around our events via Experiences, and for industry thought leadership. Cons My only wish would be that there was better segmentation functionality in regards to finding very specific customers in the hub for the purpose of a marketing or sales reference. For instance, we would love to have more customizeable info captured on the advocate's profile so that we could target very specific use cases to align with our different marketing and sales needs. Today we would need to create a survey with the data we'd like to collect, and then from those responses, create filters and groups to target for individual challenges. That means we won't necessarily have this info automatically for all our advocates, just the ones who respond to the survey. It would be great to pull in more data like this automatically from our Salesforce instance. Review Source Blake W. Customer Advocacy Coordinator Computer Software Used the software for: 1-2 years ### "Growing your program with Influitive..." November 29, 2017 5.0 Pros It gamifies advocate engagement to the point where it's not too "cheesy" on their end. Participation feels organic and can be as serious or fun as you want it to be. I feel this was something other vendors attempted but could never do as well. The AdvocateHub provides detailed metrics so that we can accurately present our success to other departments. Plenty of reports are at our fingertips and can be pulled quickly or sent automatically on a week-week, month-month basis. We needed that to be there and done well, it was selling point for the AdvocateHub. Customer advocates in our AdvocateHub are encouraged to engage daily and Influitive does a great job to coach us on how to do just that. You're never left in the dark or left alone to fend for yourself and your customers. Influitive is there with you to coach you through the process and truly cares about getting the most out of your new AdvocateHub. "You're their only customer" is the feeling you get from them. Cons It's a growing vendor so there can still be a few dents in the software here and there. Targeting and uploading content can sometimes take a bit of time at certain points in the day but nothing that has hindered us so far. Review Source Alvin Q. Marketing Specialist Information Technology and Services Used the software for: 1-2 years ### "Great Product = Great Results" December 18, 2017 5.0 Pros The AdvocateHub is a great product that many companies could make use of. Customer marketing and customer advocacy go hand in hand and it's on the rise. Before Influitive, I had no idea this was such a thing in marketing. With great effort comes great results which is what I've seen over the past 2 years. We have got feedback rather quickly from our advocates on their hub experience as well as product feedback which is great and beneficial. We have also been able to drive a ton of reviews, referrals, reference calls as well. Tons of quotes and testimonials that we share via Social Media have came from our hub. I believe if you utilize it in every opportunity that you get then you are definitely getting way more than your money's worth for this amazing product. The discussion forum is also a great place for our advocates to discuss our product as well as other things. Cons Over the past few months, Influitive has been buggy at times as well as e-mail digests going out slower than usual due to lag times (Tuesday mornings on the West Coast) There's been maintenance issues during the day. Review Source Dérick S. Marketing Coordinator Computer Software Used the software for: 2+ years ### "Top of the line advocacy platform" November 17, 2020 5.0 Influitive offers the most advanced advocacy platform. Although it's expensive, it's the best option for marketers that want to start an advocacy community. The learning curves is long, but easy. Once you understand how to use the hub it gets easier. I would suggest giving it a try, meet with their team (they have amazing support), and talk with other users. Pros Influitive's platform makes creating a community a breeze. It helps for planning, creating content, gathering people, and much more. Instead of losing time to create your own community, use Influitive Hub and start creating. It's fun to work with and it's fun for advocates (users/customers). Cons The platform isn't intuitive... You need to spend time with the tool for a while before understanding it better. There are bugs here and there, but nothing too major. Review Source Monika G. PMO IT Operations Management Computer Software Used the software for: 2+ years ### "All you need isn't love. It's Influitive AdvocateHub!" September 8, 2017 5.0 Pros The platform is very user-friendly but what I most like is the team behind it. They are always ready to help and provide you with resources and best-practice advice. The support team is going up and beyond to resolve any issues you might have really quickly. I can honestly say that Influitive have spoiled me and I expect to get the same customer support from others. I'm even surprised when that doesn't happen! The platform helps us keep our customers and partners engaged with our products on a more informal level. We significantly improved our footprint and positioning on a third party review sites, we accelerated the quantity and the quality of customer references and boosted our company social amplification. Cons The only thing that I don't like is that email notifications sent from the hub land in spam folders. We managed to find a workaround but still, it's a bit more work. Review Source HW Huw W. Post-Sales Marketing Manager Information Technology and Services Used the software for: 2+ years ### "The perfect tool for driving and managing customer loyalty" March 8, 2023 5.0 Excellent! From start to finish (although we're nowhere near done yet!).We've delivered huge value to the business through the generation of peer reviews, product feedback, social amplification, event registration, and so much more. Not to mention the relationships we continue to build with our customers. Pros The platform is designed in such a way that it's almost impossible for advocates to not feel engaged. As we strive to deepen our relationships with our customers, the gamified nature of the platform is a key driver.The functionality on offer enables us to drive this engagement through targeted content, giving advocates a near-personal experience.The integrations with a huge variety of products is essential and ensures we are joined up.Most importantly, the team are fun to work with and always on hand to offer support and guidance. Cons Influitive are always making improvements to the platform with regular program updates. These ensure that there are very things to dislike. One area that no-one seems to have cracked is how to engage the C-Suite in a program of this nature. That's the golden egg, but I'm not sure there's an answer. Review Source AM Aviral M. Senior Manager, Customer Marketing Information Technology and Services Used the software for: 2+ years ### "Fantastic Platform and amazing support team" December 5, 2023 5.0 Pros Whenever I require assistance or have any queries, the support team and my CSM are always quick to respond and incredibly helpful. Additionally, I really appreciate the integration with various platforms, including SFDC, and the fact that Influitive is constantly adding new features and requesting feedback from clients. It's user-friendly and provides an excellent platform for our members (partners) to interact and share knowledge. Cons There's constantly room for improvement, but the account team is superb at swiftly resolving any issues, and the product team is diligent at keeping users in the loop with frequent updates. Review Source JK Jenn K. Customer Engagement Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Building Advocacy be engaging customers and building relationships" March 9, 2023 5.0 I have had a great experience with Influitive. Even with my multiple reporting questions. They are always willing to help and offer support. Pros I love the ease of Influitive. I was added as an Admin within the last year and I felt it was a very small learning curve. I can easily find support articles for assistance and if I still have questions my CSM - \[sensitive content hidden\] is super helpful and available. Also, the VIP community is a great resource to connect and share with other experts. I really really love this community and the ability to connect and grow. Cons Reporting is still a struggle for me. I really want to create a story for organizational leaders and often I struggle with where and when the numbers are pulling. Review Source VR Verified Reviewer Senior Associate, Customer Marketing Computer Software Used the software for: 1-2 years ### "Influitive Experience 2024" November 30, 2023 5.0 Pros I like it how they are constantly elevating the platform, customer support, ease of use and the integrations. We track almost all acts of advocacy via Influitive and it has been one of the best decision. Cons Nothing much as of now that I can recall. Review Source LI Lauren I. Marketing Advocacy Manager Information Technology and Services Used the software for: 2+ years ### "Fantastic Customer Advocacy Platform!" November 17, 2020 5.0 The Influitive team has become a wonderful partner to work with. They are always there when we need them - whether it is a question for our Customer Success Manager or needing some help from support, they are always there to guide us. I love how fun and creative Influitive is - it helps keep our program fun and fresh! Pros I love that the platform is easy to use and allows us to engage with our customers. We are able to manage all advocacy activities - from references, case studies, speaking opportunities, social sharing, and more! The best part is we have so much fun with our customers. Influitives has enabled us to build and cultivate relationships with our customers. Cons I don't have a least favorite about this software. I do wish it would write over to Salesforce once a reference has been submitted, but it hasn't hindered our program at all. Reason for choosing Influitive Influitive integrated with Salesforce, which allowed us to manager our customer reference program. We quickly watched our program grow from a traditional reference program to a full blown customer advocacy program thanks to Influitive! Review Source Emilia J. Social Media Manager Telecommunications Used the software for: 2+ years ### "Advocate Marketing Made Easy" November 10, 2016 5.0 We were already running Influitive for our customers when I came on board. With the success of our customer portal, we decided to also launch it for our associates. We have generated case studies, videos, product reviews, referrals, references, etc. via Influtive and has given us a chance to really get to know our customers. The success coaches I've worked with are awesome. They have helped us brainstorm campaigns, show us new features, and are quick to respond with support questions. We've had a great experience using Influitive and they are keeping up with the latest trends by releasing new integrations and features each month. Pros Ease of use, SFDC integration, Quick to respond support team, great advocacy coaches Cons Wish it had a content calendar and the ability to post custom copy for social shares for Twitter, Facebook and LinkedIn instead of just Twitter. Review Source VR Verified Reviewer Customer Experience Marketing Manager Computer Software Used the software for: 1-2 years ### "Results after implementing Influitive have been incredible" July 27, 2017 5.0 Pros Since implementing, we have seen a dramatic increase in the number of customers who create case studies with us, give feedback on third party review sites, participate in PR-related activities, and complete reference calls on our behalf. Influitive helps to keep our advocates happy and engaged. Cons Set up can be a bit challenging especially if you're integrating with other solutions (e.g. Salesforce, Marketo). However, most of the challenges were on our side and Influitive support was always quick to respond by email or phone to any of our issues. I would also say that this isn't a "flip the switch" type solution - if you want the results, you'll have to actively manage your AdvocateHub to keep customers engaged. Review Source MF Maura F. Community Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent tool for customer advocacy programs!" December 1, 2023 4.0 Pros \-Great way to manage a customer advocacy program from scratch -Robust reporting features -Great customer support -Integrates with many useful tools (we integrate with Sendoso and it powers our entire rewards catalog) -I simply could not run my program without it! Cons \-Some of the features are not intuitive. -Would love more options for customization - we have received feedback from customers about changes they'd like to see that we can't make. -While there are robust reporting features, there is so much there that it can be hard to comprehend/sift through data (though this is changing!) Review Source VR Verified Reviewer Sr. Manager, Marketing Programs Computer Software Used the software for: 1-2 years ### "a critical piece of the marketing technology-stack" July 20, 2017 5.0 Influitive is a critical part of our marketing technology stack. The platform allows us to organize advocates in one tool, track their activities, easily reward and recognize advocates, and dynamically adjust our asks (for reviews, feedback, etc.) to deliver what our business needs. Pros Customer love it! Library of integrations Excellent training / onboarding materials Simple reporting Consistently deliver improvements, and provide insights (and the opportunity to influence) their roadmap Cons For organizations with very strict Info Security requirements/processes, the SFDC integration might be limited. Review Source AW Ann W. Product Operations Manager Information Technology and Services Used the software for: 2+ years ### "Great for light interactions, harder to have in-depth conversations" March 13, 2023 4.0 Pros I like the possibility challenges give to in a light-weight fashion ask for customer feedback and opinions, or to ask them to (read) and join the discussion. This often gets them over that 'initial threshold' of 'I have an opinion, but no time to reply'. Cons Personally, I'd like to see more advanced forum management (admin/poweruser PoV - why can we not make some of our prime advocates moderators for certain forums or threads?), and make it easier to host content (eg. embedded presentations, videos). Review Source VR Verified Reviewer Customer Experience Coordinator Computer Software Used the software for: 6-12 months ### "Great platform for building a customer advocacy community" August 1, 2017 5.0 Pros Ease of use: The platform is extremely user-friendly and support is quick to respond to and resolve any issues. Influitive is constantly updating features and has a great roadmap site to submit additional feature requests. Our advocates have the ability to filter their activities so they can focus on the ones they find most meaningful. We are able to learn more about their interests and build stronger relationships to help with customer retention. Cons There are a few limitations with creating and targeting challenges, but these features can be requested and I have seen a few that have already been implemented. Review Source HW Henry Wagner Used the software for: ### "Above and Beyond" March 24, 2015 5.0 I have been using Influitive to manage our customer advocacy program for around 4 months now and it has has so far been tracking right on target with all of our performance measures. Although it does require a significant time investment to take advantage of, I really can't think of any other marketing automation tools that I have found to be this easy to use. One of the things that has taken me by surprise with their service has been the speed with which the company is able to innovate and deliver new features. They very much have their fingers on the pulse with their clients needs. Changing software providers is very costly and this level of customer responsivness gives me a great deal of confidence that we made the right decision in choosing Influitive as our Advocacy Marketing software. I am the Customer Advocate for ANZ at a Fortune 1000 financial services company. Pros Amazing post-sales support. There are always problems with complex software roll outs, but these guys have knocked it out of the park. Their technical support staff are the best I have dealt with at any company, for any reason. They are extremely quick to respond and genuinely helpful when they do. Influitive's On boarding specialists are insightful and capable of navigating new customers around common rollout issues, and their account managers maintain a high degree of ongoing contact and are excellent sources of advice. Even their self serve knowledge base is good enough to deserve a shout out - and this can be a vital resource when (like us) you are based many, many time zones away. Cons There were a few teething problems with some of the software integrations in the early stages that lead to some nail biting moments. Although there are customisation options available that allow you to create a Hub reflect your company's branding, I would like to see more flexibility in terms of what can be customised. Review Source VR Verified Reviewer Customer Advocacy Manager Computer Software Used the software for: 1-2 years ### "Customer Intelligence engine" July 5, 2018 5.0 Runs my advocacy community Pros Makes my job super easy to have a platform that allows me to track all my advocates and make sense of the data. Love to create new campaigns and engage them in different ways. The analytics isn't perfect but allows me to report super easy Cons It's tough to get started and build the community, the campaigns that they offer are a bit cheesy and you really have to drive it and be authentic. Review Source VR Verified Reviewer Customer Marketing Associate Information Services Used the software for: 6-12 months ### "Has potential if you have the time and resources to invest" August 1, 2017 4.0 Pros The customer support team is AMAZING and always willing to go out of their way. Influitive has great thought leadership content on customer advocacy and customer experience (blogs, articles, etc) as well. Cons The platform is pricey and requires a ton of administrative work - from day to day administration, to setting up and monitoring APIs, to creating the "challenges". If your company has the monetary and employee banwidth for it though, it can be a great investment. Review Source VR Verified Reviewer Marketing Coordinator Facilities Services Used the software for: 6-12 months ### "A great place to uncover advocates!" November 2, 2017 5.0 Pros I like that customers have a fun way to interact with us and each other while learning best practices around our industry and product. It's a great way to uncover customers who are willing to advocate for your company via testimonials, reviews, webinars, referrals, etc. Cons The only change I would like to see is on the admin side of our Hub. When browsing through templates and one is selected, if you go back it makes you start over. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.