--- title: "Nuvi Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nuvi Software - reviews, pricing plans, popular comparisons to other Social Media Management products and more." source_url: "https://www.capterra.com/p/136276/Nuvi/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Nuvi Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Nuvi ## What is Nuvi? Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences. ## What is Nuvi used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/) Top alternative Featured Overall rating Based on 59 user reviews Reviews sentiment Positive 88% Neutral 3% Negative 8% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nuvi?[Manage this product listing](https://www.g2.com/products/nuvi/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nuvi 4.3 (59) VS. [4.6 (6,131)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (54) Ease Of Use 4.5 (91) Value For Money 4.1 (51) Value For Money 4.3 (63) Customer Service 4.4 (50) Customer Service 4.4 (69) ## Nuvi alternatives [4.5 (167)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Sprinklr Social](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.2 (94)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131274/Sprinklr-Platform/) [Meltwater](https://www.capterra.com/p/123153/Meltwater/) [4.0 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123153/Meltwater/) ## FAQs about Nuvi Overview ### What problems does Nuvi solve? Nuvi solves the challenge of manually tracking brand conversations, campaign performance, and audience sentiment across social channels. It helps social media managers, PR teams, communications staff, and agencies monitor mentions in real time, identify influencers and trends, schedule content, receive issue alerts, and produce visual client-ready reports without assembling data in spreadsheets. Answer based on 39 reviews Overview ### Which roles and teams benefit most from Nuvi? Nuvi is most used by social media managers, coordinators, directors, and strategists who monitor conversations, manage publishing, and track campaign engagement. Communications and public relations teams use it to follow media mentions and audience sentiment, while marketing managers, account managers, and agency leaders report on social performance for clients and stakeholders. Answer based on 49 reviews Overview ### What company size and specific industries is Nuvi built for? Nuvi is designed for small to large organizations that need cloud-based social marketing management tools. It fits companies of varying sizes across industries that run keyword searches, manage campaigns, and handle social marketing activities, rather than a niche sector or a single type of business. Features and Usability ### What are the key features of Nuvi? Nuvi includes core social listening and social media monitoring through keyword-based monitors, real-time mention streams, sentiment analysis, and competitive analysis. Its most-discussed capabilities include customizable dashboards and reporting, data tracking, configurable alerts, and post scheduling, helping teams review brand conversations, trends, and campaign activity across multiple accounts. Answer based on 31 reviews Integrations ### Which third-party tools and platforms does Nuvi integrate with? Nuvi integrates with 5 third-party platforms: Bitly, Google Maps, Instagram, Meta for Business, and Twitter/X. Its catalog spans social media, mapping, and link management tools, giving teams connections to major channels used for publishing, tracking, and location-based content workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Nuvi offer? Nuvi provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs and feature overviews. Answer based on 1 reviews Getting Started and Support ### What customer support options does Nuvi offer, and how do users rate the experience? Nuvi offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users commonly describe representatives as accessible, helpful, and effective with setup, troubleshooting, and ongoing guidance, with some reporting issues resolved within hours or by the next day. However, some users cite delayed responses, time-zone lags, and frustrating support during contract concerns. Answer based on 31 reviews Features and Usability ### Is Nuvi easy to use for social media monitoring? Nuvi presents social listening data through clear dashboards, visualizations, and client-ready reports that many marketing teams find easy to navigate. Its monitor setup and keyword tools can require an initial learning period, and data-heavy views may feel overwhelming for some users, but onboarding support helps teams get comfortable. Answer based on 22 reviews Features and Usability ### How well does Nuvi manage social media activity? Nuvi helps marketing teams monitor brand conversations, schedule social posts, identify influencers, and respond to emerging trends from one platform. Its real-time listening, alerts, audience insights, and reporting support campaign management, though some users want broader coverage of review sites and find publishing less polished than dedicated social media tools. Answer based on 20 reviews ## Features AI summary Based on 6,202 Social Media Management reviews Not all Social Media Management tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Social Media Integration** (**55%** of reviewers rated this feature as critical) - **Post Scheduling** (**57%**) - **Automated Publishing** (**54%**) Nuvi includes **Post Scheduling** and **Automated Publishing**, so teams can plan campaigns in advance and publish content on time across their social channels. However, it does not offer **Social Media Integration**. Instead, it provides other features that reviewers also value, including **Multi-Account Management** (**50%**), **Content Management** (**42%**), and **Reporting/Analytics** (**35%**). These capabilities help businesses organize content, manage activity across multiple profiles, and track performance, giving teams a more efficient way to run and measure social media efforts. Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automated Publishing Establish rules for automatic propagation of social media posts across one or more channels Benchmarking Compare key metrics for the business against prominent players in the industry Brand Tracking Monitor social media posts or web that mention a particular brand Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience Nuvi 22 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Publishing: Establish rules for automatic propagation of social media posts across one or more channels - Benchmarking: Compare key metrics for the business against prominent players in the industry - Brand Tracking: Monitor social media posts or web that mention a particular brand - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Filtering: Find & retrieve relevant data or documents - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. Features 3.7 (15) 3.7 Based on 15 reviews ## Pricing Value for money 4.1 (51) ### Starting price Free trial not available Value for money 4.1 (51) 4.1 Based on 51 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Bitly](https://www.capterra.com/p/172575/Bitly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (50) 4.4 Based on 50 reviews ## User reviews Overall rating 4.3 Based on 59 reviews Filter by rating Counts reflect reviews available in this feed. 5(34) 4(18) 3(2) 2(1) 1(4) Mentioned topic Recent reviews first, then most helpful Kristen D. Used the software for: Less than 1 year ### "NUVI" 5.0 February 9, 2016 I was first introduced to NUVI in August and began utilizing it for one of my clients. I am responsible for social media management in some capacity for nine of their brands. Using NUVI allows me to monitor all the social chatter coming from multiple social sites and respond accordingly. Also, I use NUVI for publishing posts and tweets for the brands. It is working great. There are many features of NUVI that I enjoy but a couple in particular are the "stream" as well as the report generator. The "stream" gives me a quick visual of the sentiment as well as the influence rating of the social account talking about our product. The report feature saves me so much time and stress. My clients are happy with the format and contents of the report. I can't write a review without talking about my client success manager, Brandi. She is amazing and so helpful. She adds value to this software and is always available when I need her. Pros The pros to this software: 1) The ability to work with multiple brands in one place 2) one step analytic report generator 3) composing, scheduling and publishing content to multiple social channels for multiple brands 4) user friendly 5) excellent customer service Cons I have run into glitches in the system when working in it daily. With this said, I am able to contact my client success manager and she can determine if it is a NUVI or user issue. Most NUVI issues are because they are improving and making modifications to the software and are fixed by the next day. There are also work arounds that allow me to maintain my productivity. Not a NUVI issue, but I wish Instagram allowed NUVI to post on their behalf. NUVI has a work around and it works fine. I just have to copy and paste text copy and pictures using my cell phone into Instagram. I was told there isn't a software that allows scheduled posting to Instagram. Another wish list item for me would be to improve the flagging feature. I would have it store the flags by brand and I would be able to generate a "flagged content" report when needed. Also, I would like the content calendar to be shared with the other admins on the brands so that we can see what all is being done. The work around is using one account for scheduling content. One more, a link shortening feature like bit.ly that would also be included on a report to track clicks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Josh V. Founder Used the software for: 1-3 years ### "NUVI - standard tool in tech stack" 5.0 January 28, 2016 My company does a lot of social listening work. We need easy ways to get the data we need for a variety of different analyses. NUVI has been my favorite tool to use for both the low price and the incredible flexibility of the tool. Below are my favorite bits of NUVI: \* Dashboards - The standard dashboards are very client friendly. I initially starting using NUVI as a tool I platform I can easily project in my clients' social offices. \* Reports - Out of all the social listening tools, NUVI has the best standard report templates and the best customization options. I've been able to shorten our weekly social listening reporting process from hours to just a few minutes. \* Boolean - NUVI has the easiest Boolean builder of any social listening platform. For those not accustomed to building blocks of Boolean, NUVI has a few fields to fill out that will do it for you. In a few hours, I've trained interns to build rather complex Boolean that used to require experienced analysts. \* Live Mention Stream - For real time activations, nobody can beat NUVI's real time stream. Down to the second, I've used NUVI to effectively run Super Bowl parties, live Twitter chats and event surprise and delight campaigns. \* Facebook - NUVI is one of the only platforms offering private Facebook data!! 'Nuff said. In general, the flexibility of the platform is fantastic. I've been able to easily create monitors for keywords, monitors that track a list of specified handles, influencer identification, been able to pick out markets most important to brand based on conversation density, and easily create charts comparing the volume and sentiment of conversation around 100 influencers on a week to week basis. In my experience there are no other tools that can handle this breadth of activity (especially access to private Facebook data), especially within the price point. Pros \* Private Facebook data! \* Flexibility of the product \* ease of use \* extremely responsive account team \* price Cons \* works better in Chrome than Firefox \* monitor nesting management Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jessica P. Social Media/Marketing ### "Nothing but issues" 1.0 May 17, 2017 The IDEA of it is great, does it work as well as they sell you on? If you are a HUGE business, sure it might, but not without a lot of work to decipher all their graphs, skim through activity one grueling minute at a time, and click on hundreds to thousands of bubbles INDIVIDUALLY to engage with people. If you are a small company, forget it. This service will be a complete waste of money. Not to mention they will say whatever they need to to trick you into a contract and then bind you to it for an entire year. I dislike a lot. I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there. I dislike that we were told we had a 30-day no-contract trial that wasn't even long enough to build up enough useful data to see if it was even worth the $300/mo they charge. Not only that, we are such a small company with so low of mentions it has been COMPLETELY useless. They don't care, they just want your money. And because we emailed them a few days after the 30 day trial (including weekends) they "talked to their lawyers" and "the lawyers" just couldn't let us out of the contract. How desperate are they that they need our $300/mo if they have such large companies on board that they brag about on their website? I also dislike how there is no useful way to engage with Instagram. If you have 1,000 bubbles of engagement you have to click them all individually and change the color to know what you have even checked or not checked. It is tedious, time consuming, and a complete waste of time. I don't even know how large companies manage this because of how much work it is. Monitors are hard to set up, you have to specify and narrow down SO much just to tailor it to what you need. You can't be too broad, but you can't be too specific. They will ask to set up calls all day to waste your time just telling you all the work you need to do to get it right. Not resolving any business issues, managing NUVI is actually MORE work than anything. ZERO benefits. We are too small of a company and it is completely useless. They didn't have any sympathy for our less than 100 mentions a day and have bound us to the contract anyway. Cell phone providers don't even lock you into contracts any more. I think they are extremely desperate for money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeff K. Assistant Professor Used the software for: 1-3 years ### "Great for use in classroom and/or for semester long project" 5.0 May 11, 2016 I've used NUVI in my 300-level Organizational Communication class as part of a semester long project. Students pick an organization (within a few restrictions) that they will monitor through NUVI. Students write a report on what they find, linking some of those findings with class content. I think this provides students with practical experience engaging in social media analysis and that is something cool to talk about during a internship or job interview. I think NUVI's visualizations and ease of use are the things I like the most. I've had two different college classes use NUVI as part of a semester long assignment, and the ease with which students are able to use NUVI is definitely helpful. Pros Pretty easy to use, the visualizations are nice looking and helpful. I think the biggest pro is the ability to very quickly create monitors and keep those running as long as needed. I didn't play around with some of the team or alert features, but those do look pretty promising. Overall, NUVI is a great product that I have enjoyed using and my students have liked using it as well. Cons I do like the sentiment analysis and think it is a helpful tool; however, I view it as a blunt instrument. It doesn't understand thinks like sarcasm or nuance. For example, one of the first tweets I sent about NUVI said something like "I'm fired up to see NUVI in action" and, if I remember right, the tweet was categorized as negative, likely because of the word fired. However, if we look at that tweet it clearly is positive in nature. So, sentiment analysis needs work but is helpful when we don't put too much stock in the positive/negative/neutral breakdown. I think more fine control over different users would be helpful, but I also did not experiment in-depth with that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cristina M. Chief Marketing Officer Used the software for: 1-3 years ### "Nuvi analyzes the sentiment of your customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 30, 2023 It is a practical solution for not using multiple platforms, it is an all-in-one, in addition to managing actions on social networks, it analyzes feedback and thus can understand what to improve. With NUVI now REPUTATION, I can analyze industry trends based on the database of our clients and the comments left by them, it is incredible how much information can be extracted from user comments and in this way analyze what can be done enhance. Pros What I like the most about NUVI (now reputation) is that it is a platform that has many tools, it is like having several applications in a single product, it has the social suite in which you can what they call “listening”, giving likes and responding to the post in one place without having to go to each post. Nuvi has very innovative tools such as measuring the negative, neutral and positive sentiment of user comment trends, this is a very smart way to know if a strategy is working or not. Cons What I don't like is that their price is expensive and they are not very clear about their plans, another negative point is that the customer service takes a long time to respond, this is an inconvenience since it can cause a lot of delay in your work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Betsy E. Manager, Social Media Used the software for: 1-3 years ### "Great Product for Events" 5.0 March 29, 2016 We started using NUVI about three years ago, and have had great success with it's capabilities. Our event happens once a year for 20 days straight, with social chatter taking off about 2 months prior. We are, however, a year-round charitable organization, so although our heavy use of NUVI is for a few short months out of the year, it is still a great benefit to be able to access the platform all 12 months of the year and specify what we are looking for within the monitors. The main dashboard is so easy to read and all of the abilities within the platform are exactly what one would need to run a successful social media campaign/strategy. One of my favorite things is the ease of reporting -- my superior is big on reports and it's so quick to turn around a beautiful, chart-filled PDF with NUVI! Pros Easy and clean reports (email or PDF); main dashboard is not overwhelming and includes all valuable information; keyword structure for listening is easy to manage; customization of timelines for reporting and monitor overview; ALERT capabilities (I utilize the text alerts for high ranking influencers) Cons Search function isn't as simple as I would hope it to be - I've had times were we have tried to search for a specific item in relation to the monitor and keywords and nothing has come up. May need some more practice, but that is one of my least favorite parts of NUVI. Other than that, I have very few cons about the product and would highly recommend it for any social marketing team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nichole S. Digital Marketing Specialist Used the software for: 1-3 years ### "Easy to use, good quality, budget price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2018 Nuvi enabled us to listen to social media mentions from many sources all in one place. I highly recommend it as a social media listening tool. Pros Our company used Nuvi for around a year. I was the primary user of the system and used it daily. Nuvi let us enter as many keywords into our search categories as we wanted, which was different from most other companies who put a limit on them. We could also create as many categories as we needed. This was important for us -- as a medical device company with a lot of products we had to be specific with which terms Nuvi would listen to and also have a lot of them. Cons Reporting wasn't as customizable as we might've wanted, so we still had to do a fair amount of manual monitoring and create reports each week in Excel, but for the most part Nuvi was a great product, especially for the price and the way it fit our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jenn S. Writer and Brand Consultant Used the software for: Less than 1 year ### "Outstanding product if you use the data! " 5.0 May 26, 2016 Without question, the best part of NUVI is the customer service that went along with each step of the process. From sales to technical setup to ongoing client assistance, it was a first class operation. My client rep, Brandi Bronson, was always available--or had a team ready and willing to assist me until she could break free--and her solutions helped me consistently meet my client's needs and surpass their expectations! Beyond that, NUVI's robust metrics package proved valuable in two ways: It spurred conversation ABOUT social media, more so than any tool my organization has used, and its inviting graphs and reports helped keep the "cool" factor intact in all the data...a necessary balance to ensure you maintain the attention of an executive team. Perhaps the only issue I had with Nuvi is not a limitation of the tool per se, but of my client segment. Keeping the data targeted to uses pinned to a specific entity proves difficult when you are tracking people, not businesses. But when it came to cleaning the data out, Brandi once again proved responsive and creative--helping me solve the problem and come up with countermeasures to improve tracking going forward. My primary clients are publishers and authors, who seek to understand the conversations centered around books and writing/reading. The biggest benefit I was able to bring was to be able to show clients how their key competitors were leveraging social media, which helped my clients establish best practices and new ways of thinking about their time on social media. Pros Ease of use, robust data tracking, and great reports Cons Could always use more customizable reporting! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Damaris B. Media Relations Director Used the software for: 1-3 years ### "NUVI Review" 4.0 February 10, 2016 We use NUVI for social media monitoring, analytics and reporting. NUVI has been incredibly useful to us and to our clients. We are able to give them real-time, customized information that helps them understand the conversation surrounding their brand. Pros There are many "best" things about NUVI. One, the intelligence of the platform has given us an opportunity to serve our clients in a more in-depth way. The information in the reports are invaluable with either long-term or short-term campaigns. The convenience of NUVI in being able to tailor alerts so specifically is useful for us, so we can be sure we are always updated with the latest information on a monitor. I really think we are helping some of our clients realize gaps in their social media activity. NUVI also helps our clients stay abreast of the most recent conversation surrounding their brand. It is beneficial to not really wonder what people are saying on social media - that uncertainty is remedied by simply creating a monitor in NUVI. Cons Something I dislike is the inability to generate the total reach of negative mentions in a report. There is a back door way to do this though, which is helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ciara D. Communications Specialist Used the software for: 1-3 years ### "AWESOME listening and monitoring tool!" 5.0 May 4, 2016 My company has been using NUVI for about 2 years now and we have loved every bit of it. My favorite parts of NUVI have to be the social stream, the report feature, and the awesome account managers! The social stream is very unique and in real-time. So as mentions occur, you can see them pop up immediately - which is very cool to watch (I'd love to have a monitor that just runs the stream all day long!) Building a report allows me an in-depth analysis of what's happening on our social media channels and I love how I can tailor it to show exactly what I need to see. Last, but not least, the account managers are amazing! We started with one account manager (Miranda) and now have a new one (Ana), but from day one, both of those ladies have been nothing but helpful, supportive, and attentive. I must say that our NUVI experience wouldn't be as great without them! Pros Customer service - account managers are always helpful and attentive, Social stream - shows mentions in real time and is really cool to watch, Reporting feature - builds unique reports based on various preferences, Appealing dashboard - appears very engaging Cons Search feature can sometimes be "buggy." When searching for a specific keyword to do a batch delete, it kept pulling 0 results. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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