# Nuvi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nuvi the right Social Media Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136276/Nuvi/reviews --- Nuvi 4.3 (59) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nuvi Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews Cristina M Chief Marketing OfficerRetail, 10,001+ employeesUsed the software for: 1-2 years. “What I like the most about NUVI (now reputation) is that it is a platform that has many tools, it is like having several applications in a single product, it has the social suite in which you can what they call “listening”, giving likes and responding to the post in one place without having to go to each post.“ January 28, 2023 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristen D. Used the software for: 6-12 months ### "NUVI" January 29, 2016 5.0 I was first introduced to NUVI in August and began utilizing it for one of my clients. I am responsible for social media management in some capacity for nine of their brands. Using NUVI allows me to monitor all the social chatter coming from multiple social sites and respond accordingly. Also, I use NUVI for publishing posts and tweets for the brands. It is working great. There are many features of NUVI that I enjoy but a couple in particular are the "stream" as well as the report generator. The "stream" gives me a quick visual of the sentiment as well as the influence rating of the social account talking about our product. The report feature saves me so much time and stress. My clients are happy with the format and contents of the report. I can't write a review without talking about my client success manager, Brandi. She is amazing and so helpful. She adds value to this software and is always available when I need her. Pros The pros to this software: 1) The ability to work with multiple brands in one place 2) one step analytic report generator 3) composing, scheduling and publishing content to multiple social channels for multiple brands 4) user friendly 5) excellent customer service Cons I have run into glitches in the system when working in it daily. With this said, I am able to contact my client success manager and she can determine if it is a NUVI or user issue. Most NUVI issues are because they are improving and making modifications to the software and are fixed by the next day. There are also work arounds that allow me to maintain my productivity. Not a NUVI issue, but I wish Instagram allowed NUVI to post on their behalf. NUVI has a work around and it works fine. I just have to copy and paste text copy and pictures using my cell phone into Instagram. I was told there isn't a software that allows scheduled posting to Instagram. Another wish list item for me would be to improve the flagging feature. I would have it store the flags by brand and I would be able to generate a "flagged content" report when needed. Also, I would like the content calendar to be shared with the other admins on the brands so that we can see what all is being done. The work around is using one account for scheduling content. One more, a link shortening feature like bit.ly that would also be included on a report to track clicks. Review Source Josh V. Founder Marketing and Advertising Used the software for: 1-2 years ### "NUVI - standard tool in tech stack" January 27, 2016 5.0 My company does a lot of social listening work. We need easy ways to get the data we need for a variety of different analyses. NUVI has been my favorite tool to use for both the low price and the incredible flexibility of the tool. Below are my favorite bits of NUVI: \* Dashboards - The standard dashboards are very client friendly. I initially starting using NUVI as a tool I platform I can easily project in my clients' social offices. \* Reports - Out of all the social listening tools, NUVI has the best standard report templates and the best customization options. I've been able to shorten our weekly social listening reporting process from hours to just a few minutes. \* Boolean - NUVI has the easiest Boolean builder of any social listening platform. For those not accustomed to building blocks of Boolean, NUVI has a few fields to fill out that will do it for you. In a few hours, I've trained interns to build rather complex Boolean that used to require experienced analysts. \* Live Mention Stream - For real time activations, nobody can beat NUVI's real time stream. Down to the second, I've used NUVI to effectively run Super Bowl parties, live Twitter chats and event surprise and delight campaigns. \* Facebook - NUVI is one of the only platforms offering private Facebook data!! 'Nuff said. In general, the flexibility of the platform is fantastic. I've been able to easily create monitors for keywords, monitors that track a list of specified handles, influencer identification, been able to pick out markets most important to brand based on conversation density, and easily create charts comparing the volume and sentiment of conversation around 100 influencers on a week to week basis. In my experience there are no other tools that can handle this breadth of activity (especially access to private Facebook data), especially within the price point. Pros \* Private Facebook data! \* Flexibility of the product \* ease of use \* extremely responsive account team \* price Cons \* works better in Chrome than Firefox \* monitor nesting management Review Source JP Jessica P. Social Media/Marketing Used the software for: ### "Nothing but issues" May 3, 2016 1.0 The IDEA of it is great, does it work as well as they sell you on? If you are a HUGE business, sure it might, but not without a lot of work to decipher all their graphs, skim through activity one grueling minute at a time, and click on hundreds to thousands of bubbles INDIVIDUALLY to engage with people. If you are a small company, forget it. This service will be a complete waste of money. Not to mention they will say whatever they need to to trick you into a contract and then bind you to it for an entire year. I dislike a lot. I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there. I dislike that we were told we had a 30-day no-contract trial that wasn't even long enough to build up enough useful data to see if it was even worth the $300/mo they charge. Not only that, we are such a small company with so low of mentions it has been COMPLETELY useless. They don't care, they just want your money. And because we emailed them a few days after the 30 day trial (including weekends) they "talked to their lawyers" and "the lawyers" just couldn't let us out of the contract. How desperate are they that they need our $300/mo if they have such large companies on board that they brag about on their website? I also dislike how there is no useful way to engage with Instagram. If you have 1,000 bubbles of engagement you have to click them all individually and change the color to know what you have even checked or not checked. It is tedious, time consuming, and a complete waste of time. I don't even know how large companies manage this because of how much work it is. Monitors are hard to set up, you have to specify and narrow down SO much just to tailor it to what you need. You can't be too broad, but you can't be too specific. They will ask to set up calls all day to waste your time just telling you all the work you need to do to get it right. Not resolving any business issues, managing NUVI is actually MORE work than anything. ZERO benefits. We are too small of a company and it is completely useless. They didn't have any sympathy for our less than 100 mentions a day and have bound us to the contract anyway. Cell phone providers don't even lock you into contracts any more. I think they are extremely desperate for money. Review Source Jeff K. Assistant Professor Higher Education Used the software for: 1-2 years ### "Great for use in classroom and/or for semester long project" May 10, 2016 5.0 I've used NUVI in my 300-level Organizational Communication class as part of a semester long project. Students pick an organization (within a few restrictions) that they will monitor through NUVI. Students write a report on what they find, linking some of those findings with class content. I think this provides students with practical experience engaging in social media analysis and that is something cool to talk about during a internship or job interview. I think NUVI's visualizations and ease of use are the things I like the most. I've had two different college classes use NUVI as part of a semester long assignment, and the ease with which students are able to use NUVI is definitely helpful. Pros Pretty easy to use, the visualizations are nice looking and helpful. I think the biggest pro is the ability to very quickly create monitors and keep those running as long as needed. I didn't play around with some of the team or alert features, but those do look pretty promising. Overall, NUVI is a great product that I have enjoyed using and my students have liked using it as well. Cons I do like the sentiment analysis and think it is a helpful tool; however, I view it as a blunt instrument. It doesn't understand thinks like sarcasm or nuance. For example, one of the first tweets I sent about NUVI said something like "I'm fired up to see NUVI in action" and, if I remember right, the tweet was categorized as negative, likely because of the word fired. However, if we look at that tweet it clearly is positive in nature. So, sentiment analysis needs work but is helpful when we don't put too much stock in the positive/negative/neutral breakdown. I think more fine control over different users would be helpful, but I also did not experiment in-depth with that. Review Source Cristina M. Chief Marketing Officer Retail Used the software for: 1-2 years ### "Nuvi analyzes the sentiment of your customers" January 28, 2023 4.0 It is a practical solution for not using multiple platforms, it is an all-in-one, in addition to managing actions on social networks, it analyzes feedback and thus can understand what to improve. With NUVI now REPUTATION, I can analyze industry trends based on the database of our clients and the comments left by them, it is incredible how much information can be extracted from user comments and in this way analyze what can be done enhance. Pros What I like the most about NUVI (now reputation) is that it is a platform that has many tools, it is like having several applications in a single product, it has the social suite in which you can what they call “listening”, giving likes and responding to the post in one place without having to go to each post. Nuvi has very innovative tools such as measuring the negative, neutral and positive sentiment of user comment trends, this is a very smart way to know if a strategy is working or not. Cons What I don't like is that their price is expensive and they are not very clear about their plans, another negative point is that the customer service takes a long time to respond, this is an inconvenience since it can cause a lot of delay in your work. Switched from [Khoros Marketing](https://www.capterra.com/p/131341/Spredfast-Platform/)[Brandwatch](https://www.capterra.com/p/277011/Brandwatch/)[BuzzSumo](https://www.capterra.com/p/177181/BuzzSumo/) It has better integration, and more tools Review Source Betsy E. Manager, Social Media Non-Profit Organization Management Used the software for: 1-2 years ### "Great Product for Events" March 29, 2016 5.0 We started using NUVI about three years ago, and have had great success with it's capabilities. Our event happens once a year for 20 days straight, with social chatter taking off about 2 months prior. We are, however, a year-round charitable organization, so although our heavy use of NUVI is for a few short months out of the year, it is still a great benefit to be able to access the platform all 12 months of the year and specify what we are looking for within the monitors. The main dashboard is so easy to read and all of the abilities within the platform are exactly what one would need to run a successful social media campaign/strategy. One of my favorite things is the ease of reporting -- my superior is big on reports and it's so quick to turn around a beautiful, chart-filled PDF with NUVI! Pros Easy and clean reports (email or PDF); main dashboard is not overwhelming and includes all valuable information; keyword structure for listening is easy to manage; customization of timelines for reporting and monitor overview; ALERT capabilities (I utilize the text alerts for high ranking influencers) Cons Search function isn't as simple as I would hope it to be - I've had times were we have tried to search for a specific item in relation to the monitor and keywords and nothing has come up. May need some more practice, but that is one of my least favorite parts of NUVI. Other than that, I have very few cons about the product and would highly recommend it for any social marketing team. Review Source Nichole S. Digital Marketing Specialist Hospital & Health Care Used the software for: 1-2 years ### "Easy to use, good quality, budget price" January 9, 2018 5.0 Nuvi enabled us to listen to social media mentions from many sources all in one place. I highly recommend it as a social media listening tool. Pros Our company used Nuvi for around a year. I was the primary user of the system and used it daily. Nuvi let us enter as many keywords into our search categories as we wanted, which was different from most other companies who put a limit on them. We could also create as many categories as we needed. This was important for us -- as a medical device company with a lot of products we had to be specific with which terms Nuvi would listen to and also have a lot of them. Cons Reporting wasn't as customizable as we might've wanted, so we still had to do a fair amount of manual monitoring and create reports each week in Excel, but for the most part Nuvi was a great product, especially for the price and the way it fit our needs. Review Source Jenn S. Writer and Brand Consultant Marketing and Advertising Used the software for: 6-12 months ### "Outstanding product if you use the data! " May 26, 2016 5.0 Without question, the best part of NUVI is the customer service that went along with each step of the process. From sales to technical setup to ongoing client assistance, it was a first class operation. My client rep, Brandi Bronson, was always available--or had a team ready and willing to assist me until she could break free--and her solutions helped me consistently meet my client's needs and surpass their expectations! Beyond that, NUVI's robust metrics package proved valuable in two ways: It spurred conversation ABOUT social media, more so than any tool my organization has used, and its inviting graphs and reports helped keep the "cool" factor intact in all the data...a necessary balance to ensure you maintain the attention of an executive team. Perhaps the only issue I had with Nuvi is not a limitation of the tool per se, but of my client segment. Keeping the data targeted to uses pinned to a specific entity proves difficult when you are tracking people, not businesses. But when it came to cleaning the data out, Brandi once again proved responsive and creative--helping me solve the problem and come up with countermeasures to improve tracking going forward. My primary clients are publishers and authors, who seek to understand the conversations centered around books and writing/reading. The biggest benefit I was able to bring was to be able to show clients how their key competitors were leveraging social media, which helped my clients establish best practices and new ways of thinking about their time on social media. Pros Ease of use, robust data tracking, and great reports Cons Could always use more customizable reporting! Review Source Damaris B. Media Relations Director Public Relations and Communications Used the software for: 1-2 years ### "NUVI Review" February 9, 2016 4.0 We use NUVI for social media monitoring, analytics and reporting. NUVI has been incredibly useful to us and to our clients. We are able to give them real-time, customized information that helps them understand the conversation surrounding their brand. Pros There are many "best" things about NUVI. One, the intelligence of the platform has given us an opportunity to serve our clients in a more in-depth way. The information in the reports are invaluable with either long-term or short-term campaigns. The convenience of NUVI in being able to tailor alerts so specifically is useful for us, so we can be sure we are always updated with the latest information on a monitor. I really think we are helping some of our clients realize gaps in their social media activity. NUVI also helps our clients stay abreast of the most recent conversation surrounding their brand. It is beneficial to not really wonder what people are saying on social media - that uncertainty is remedied by simply creating a monitor in NUVI. Cons Something I dislike is the inability to generate the total reach of negative mentions in a report. There is a back door way to do this though, which is helpful. Review Source Ciara D. Communications Specialist Mining & Metals Used the software for: 1-2 years ### "AWESOME listening and monitoring tool!" May 3, 2016 5.0 My company has been using NUVI for about 2 years now and we have loved every bit of it. My favorite parts of NUVI have to be the social stream, the report feature, and the awesome account managers! The social stream is very unique and in real-time. So as mentions occur, you can see them pop up immediately - which is very cool to watch (I'd love to have a monitor that just runs the stream all day long!) Building a report allows me an in-depth analysis of what's happening on our social media channels and I love how I can tailor it to show exactly what I need to see. Last, but not least, the account managers are amazing! We started with one account manager (Miranda) and now have a new one (Ana), but from day one, both of those ladies have been nothing but helpful, supportive, and attentive. I must say that our NUVI experience wouldn't be as great without them! Pros Customer service - account managers are always helpful and attentive, Social stream - shows mentions in real time and is really cool to watch, Reporting feature - builds unique reports based on various preferences, Appealing dashboard - appears very engaging Cons Search feature can sometimes be "buggy." When searching for a specific keyword to do a batch delete, it kept pulling 0 results. Review Source Brian S. VP - Marketing Banking Used the software for: 1-2 years ### "Powerful Social Media Monitoring" March 29, 2016 5.0 NUVI is an extremely powerful social media tool that allows us to monitor and protect our brand as well as keep track of the competition. It makes publishing to all of our social media outlets as breeze and the reporting is incredibly robust. Pros Ease of use Publishing all-in-one Robust Reports Cons Almost too powerful Data can sometime be overwhelming Review Source Laurel W. Community & Social Media Manager Leisure, Travel & Tourism Used the software for: I used a free trial ### "Easily the most effective, intuitive piece of software I've used - TO DATE!" April 6, 2016 5.0 Apart from the genius piece of software that Nuvi as a platform is, easily the best part of the experience was my Nuvi rep Amber. Sensational, informative, creative, personable and business savvy, Amber made all the difference when it came to teaching an old theater gal how to use a complex piece of software, to achieve some pretty magical results. Job. Well. Done. Pros I cannot express how great the customer service is at this company. With me from the very start, having a Nuvi rep by my side has made a huge difference in my understanding of the product as a whole. Not only have I been able to create intuitive, specific monitors, but the leads we found helped us build our entire community. High fives, all around. What a truly fantastic product, with an even better team of people leading the way. Cons No such thing. Nuvi for the win. WOOT! Review Source NH Nick H. Social Media Manager Marketing and Advertising Used the software for: 6-12 months ### "NUVI for Social Media Marketing Analysis" May 23, 2016 4.0 We picked up a free monthly trial of NUVI last year, and quickly realized the value. We were able to pull all of our brands' social media posts for up to 2 years to see which ones received the highest levels of engagement. This feature alone saves us hours of manual collection, and assists in developing new strategies for our campaigns. NUVI also pulls "mentions" from multiple platforms allowing us to look deep into conversations surrounding our client's products and services. Pros NUVI has a very sleek, sophisticated look and feel that both our clients and agency enjoy. We will often use screenshots of events in NUVI without formatting; this practice also saves valuable time that can be spent building content. Cons NUVI does not analyze Facebook comments with these mentions, but does have a separate service "Audiences" that allows for Facebook analysis. Review Source Elysa H. Social Media Intern Marketing and Advertising Used the software for: Less than 6 months ### "NUVI is the best social media listening tool I've used!" January 28, 2016 5.0 I have been using NUVI for 3 months and it has really given me some insight into which campaigns (tweets) work and which don't. The software is relatively easy to use (there are helpful instructions everywhere) but if you do face some difficulty, it is nice to know there is someone at the end of a quick e-mail/ call. I have only dealt with Jessica Brady from NUVI. She replies to queries as soon as possible (usually within minutes on the same day) and has really helped me get to grips with the software. Couldn't recommend the software and the service enough! Pros \- useful tool - relatively easy to use - great visuals Cons \- sometimes a bit hard to understand - sometimes a bit pricy for what you want to do (but this is the same with all decent social listening tools) Review Source Minaz K. Ad Accounts Director Marketing and Advertising Used the software for: Less than 6 months ### "Social Media Ad Accounts Director" April 1, 2016 5.0 Nuvi has helped us create engaging and relevant page content for our clients. Our support is through the roof as well, excellent customer service! The features that show us trending topics and find social media influencers is so useful also. Pros Our customer support is seriously so great! Whatever questions we have or whatever we need assistance with, Amberlyn is right there to help. Cons It would be useful to see tips throughout the website, I don't know if there are tips currently on how to get the most out of the software without an agent with you but that would be helpful. Review Source VR Verified Reviewer Advisor, Social Media Transportation/Trucking/Railroad Used the software for: I used a free trial ### "NUVI" March 29, 2016 4.0 NUVI is the best tool I have found so far for social media reporting. It has a good variety of visual dashboards that show social activity. This is very important in a large organization like mine, as it helps to stress the importance of having a strong social voice. Pros Social media visual's - I have these rotating on a social media dashboard in our PR department. Reporting - with a click of a button you can create an excellent report Cons Some things that still need to be tweaked, like geographical information doesn't appear from Canada in their reports. Review Source Nicole B. Digital PR Specialist Public Relations and Communications Used the software for: I used a free trial ### "Good tool with great support" March 29, 2016 5.0 I'm not really sure where the complaints are coming from about Nuvi's customer service, but the team have been sitting down with me every 2 weeks to chat me through optimization. It has been very helpful! Nuvi has been a great tool for scheduling and data tracking. It also has a clear, concise dashboard, so it looks awesome when we send reports to clients. Pros \- Publishing tool - Tracks engagement - Tracks conversation - Easy to use Cons \- It only starts tracking when you purchase the tool (unless you want to pay an additional fee) Review Source Shawn V. Used the software for: Less than 6 months ### "NUVI Rocks!" February 25, 2016 4.0 We were able to find our brand champions through NUVI and we reached out to them to help us promote our campaign. It helped spread the word for our live event and had a great turn out. It was nice to have a quick way to find those influential people, rather than spending forever on Twitter. Cons We really wish that we were able to track LinkedIN as well. It worked brilliantly for Twitter and we were able to accomplish what we were looking for, ut LInkedIn data would be amazing! Review Source CA Colin A. Used the software for: ### "Okay product. " April 14, 2017 5.0 If you are trying to track social media for bigger companies it is really expensive. It is easy to understand and the quality of data recieved is really good! Review Source VS Venugopal S. Technical Support Insurance Used the software for: 1-2 years ### "NUVI: The next step towards Software as a Service" August 20, 2018 4.0 Pros Today, if someone asks about the social sphere then we always say it is very vast and has infinite limits. Similarly, conversations over this network are also very vast. No one can track or record all the information flowing over the social sphere. So, ultimately it became a strong barrier. That’s way, NUVI arouses effectively and efficiently in today’s environment. It is very easy to use and in addition, helps you to monitor and discover social media channels along with brands and competition. Most Interesting is that it allows us to be a part of that conversation. Awesome!! It has multiple ways to view mentioned reporting as well as is very useful to keep records. It deals with customers effectively i.e. supports CRM. It carries a lot of unique features like real-time listening, social listening, social seeding, monitoring of reputations, robust data tracking and many more. Cons This application consists some problems regarding its working in the context of publishing, monitoring of LinkedIn and adjustment of sentiments are allowed only by username etc. It is also having issues related to cost which is very high if you want to use that software to its fullest. Sometimes, the amount of data can terrify you. Its search feature is also worse as sometimes when try to delete a batch it pulls out the result as 0. That’s Worse!! It has to be remembered that, if you purchase it for a year it will automatically renew for another year, So,it is better to be careful!!!! Review Source Ksenia B. HR manager Used the software for: 1-2 years ### "We couldn't live without Nuvi!" March 11, 2018 4.0 Nuvi is helping our team build insightful social strategy and content plans using in-depth, data-driven analytics and real-time social listening! Pros Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social business, content direction and overall strategy. We're able to quickly and easily create profiles, which allow us to monitor client (and even competitor) intel with a granular focus. Custom reporting allows our team to create interactive, accurate, and detailed PDF reports that are easy to share with your clients, executives and team. Mobile alerts allow our team to stay connected on the go. Customize text or email alerts to notify you of important developments (crisis). Cons Would love to see Nuvi offer a tool that can help to measure specific metrics (post frequency, impressions, etc.) as it relates to competitor social audits. Historical data does not pull Facebook/Instagram data (only Twitter). Needs to include all social channels. Review Source Jeremy L. Google Adwords Specialist / Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Great Social Seeding and ListingTool" February 19, 2016 5.0 Nuvi is very easy to use. I have gotten great information that we use for reputation management, finding other people to connect with our brands with or just to get a general idea what people think about a topic. If you need to build your social network out this is a great tool to find qualified people who are high influencer. If you are running any kind of national social media program you need a tool like Nuvi. Pros This is a powerful reputation management. It also is very useful in finding qualified people to reach out to on social networks. The amount of man hours this saves is tremendous. I estimate to manually capture the kind of information Nuvi provides would require at least 120 hours a week. We use this tool to find people that we can reach out to on social networks and interact. These people are generally product enthusiast. We also use this during events to see how our brands are being mentioned and how we can reach out to them. Cons The only feature i would have liked to see is the ability to put a cap on total impression captured as sometimes I just want to get a small snapshot for a potential client. Review Source VR Verified Reviewer Social Media Manager Used the software for: 1-2 years ### "I don't know why we are paying for this software. " April 10, 2018 1.0 There is a lot of free software out there that can do what Nuvi does, although it won't look as cool. Pros Nuvi looks cool. That is what I like most about it. They have a slick interface and their color scheme reminds me of Tron. Cons Where to begin? For some reason we have a contract with Nuvi. I'm not even sure who signed it, approved it, or asked for it. Apparently some people (1-2) log in every so often to check sentiment on various products or keywords related to our organization. I've never once seen an action item come out of it. I've never once seen something new brought to anyone's attention. Now you could argue that this is our own user's fault, that we aren't using the software to it's potential, but I've used Nuvi and I just don't see the value. Their logic that analyzes mentions is really, really, basic. It seems to be simply based on dictionaries and not actually logic, learning, or true recognition. It presents tons of false positives, to the point it is useless. Review Source VR Verified Reviewer Strategic Account Manager Internet Used the software for: 6-12 months ### "Snazzy design, flashy demo, underlying IT will give you heartburn" April 6, 2018 3.0 Initial excitement followed by a creeping sense of disappointment Pros They have a beautiful product, a nice data visualization engine and aggressive sales reps who know how to show you want to you want to see . It's also less expensive than other more sophisticated solutions, meaning those new to social listening efforts can get some value out of this tool. Cons Sooner or later, they are going to let you down. First you'll start to notice that their feeds are missing data. Then you'll notice that their support reps can't do much to help you. Then you'll start second-guessing the numbers you see in the platform and realize that you probably should have waited a few additional weeks before signing that contract. Finally, do you admit it to your boss or keep submitting incomplete/misleading reports. They sit at this awkward position between the cheapest social data companies and the market leaders. My recommendation is to stick with credit card contracts from Mention or others until your ready to spend what it takes to conduct reliable analytics. Review Source VR Verified Reviewer Online Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Beware of NUVI" June 25, 2015 1.0 What began as a shiny new tool we hoped would lead to actionable insights into social conversations surrounding our brand turned out to be something not useful to our company. We had difficulty filtering out posts and mentions that didn't apply (even after seeking help from their customer support) and all the bells and whistles didn't really give us information to act on. It was a classic case of data overload. But things got really bad when we tried to cancel our subscription. The contract we signed never explicitly said that the 12 month subscription we originally signed for would automatically renew for another full year. We were not provided any notification or chance to opt out at the end of the contract and were not notified when it auto-renewed. Not realizing that this had happened I contacted them to cancel and was given the run-around. When I tried to esclate this their acct rep just patronized me, mislead me and strung me along, drawing out the whole process instead of just letting us go. A highly frustrating experience, especially for such smaller company that should be working harder to make customers happy, even if that means letting us go. I would have recommended their tool to other organizations with different situations and needs but now all I'll do is bash them. 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