# Page 2 | Nuvi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Nuvi the right Social Media Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136276/Nuvi/reviews --- Nuvi 4.3 (59) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Nuvi ## Showing most helpful reviews Showing 26-50 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jamie W. Director- Digital and Design Public Relations and Communications Used the software for: 6-12 months ### "Excellent monitoring and reporting tool which is highly scaleable" March 24, 2016 5.0 Beautifully visualises complex data via an easy to use interface and helps make creating social media monitoring and analysis reports very easy. No more screen grabs, no more timely creation of manual reports. Highly scalable for multiple monitoring clients, without increasing cost significantly - you pay per mention rather than per client. Support has always been excellent, with regular client meetings and a genuine interest in improving the product, and I've been impressed with the engagement from the customer service team at Nuvi, Pros Very easy to use, yet produces highly visual results which clients love Can be used for multiple clients without increasing your cost. Early warning alerts for significant changes in sentiment or volume means you get a head up of any issues. Cons We are in Australia, and although I have found the customer service at Nuvi to be excellent, there isn't anyone locally in our timezone, so there can be a lag between raising and issue and it getting solved. Review Source Amy D. Social Media Director Marketing and Advertising Used the software for: 1-2 years ### "Valuable Listening Tool" April 11, 2016 4.0 Definitely a listening tool needed to tap into what your social communities are saying about your brand and competitors. The NUVI dashboard provides a number of ways you to view data, helping you identify trends quickly and even dive into the conversations yourselves to get a better idea of the context around conversations. A game changer for social listening. Pros One of the greatest perks is NUVI's reporting template. It keeps formatting consistent and it's interactive, allowing multiple users get as granular as they want. Cons Two areas of improvement are monitoring metrics for earned social channels and new channels that pop up - like Instagram and SnapChat. I understand NUVI is a social listening tool and it would be nice to integrate social engagement and measurement into the platform too. Review Source Sarah L. Social Media Coordinator Public Relations and Communications Used the software for: 6-12 months ### "Great Listening/Monitoring Tool" February 29, 2016 5.0 There are many great features that we like about NUVI. We initially purchased this tool just for listening/monitoring but have learned to do so much more with it. We have the best account manager, Shae'la, who goes above and beyond to explain and answer any questions we may have. With little knowledge about the tool at first, she has been able to inform and educate our team on the tool and all of its cool features. Pros We really enjoy the "stream" feature and love the reports that NUVI creates. The dashboards for each monitor is also very easy and friendly to use. Cons Sentiment can be very inaccurate which reflects poorly in our reports but we've learned that this can be easily corrected. We have a specific way of reporting to our clients and NUVI doesn't include all the basic metrics such as follower growth and top performing posts so we still need to use other tools to pull that information. Review Source Stuart C. Used the software for: I used a free trial ### "Become a better listener with Nuvi" January 26, 2016 5.0 \- We want to listen to the conversation about our brand and better shape our campaigns based on our consumers wants and needs. Nuvi enables us to do that. Pros \- Beautiful user interface - Visually stunning - Enables you to effectively monitor the conversation taking place about your brand through social media - Superior analytical software - Live monitoring provides instant ability to connect and engage with EVERYONE!! Not just those who show up in your feed - Comprehensive reports provide immediate feedback that is easy to understand - Detailed analytics facilitate the monetization of social media platforms - Quick and helpful customer support - Presentation mode provides impressive insight to the casual consumer Cons \- Sentiment tool is not entirely accurate. However, sentiment is easily corrected by the admin. - Historical data is not easy to find. Would be nice to pull numbers/data on keywords that trended that you were not originally tracking. - Would be nice to have more analytics regarding Instagram (this is probably hindered by the amount of data Instagram will actually let you see) Review Source Stefanie G. Used the software for: 6-12 months ### "Great for visual fields" February 1, 2016 4.0 Working in the crafts industry, a lot of my clients crave visual metrics to gauge the success of our efforts. Our previous benchmarking was a fairly unexciting excel spreadsheet, so Nuvi's graphic interface is definitely an improvement for us! A few of my clients are overwhelmed at the amount of data provided, but for others it's been quite helpful. It's a little pricey, but the customer service is top notch, and it's a relatively easy learning curve for new users. I do wish I had more time during my work week to use the interface to its full potential - it can kind of be a rabbit hole. However, with the death of Google Alerts, Nuvi has allowed me to find reviews and other content about my clients that I probably wouldn't have found any other way. Pros Great Customer Service Easy to Use Cons Cost - Most of my clients have a very modest budget Time - Can be a bit of an internet rabbit hole! Review Source Allison N. Leasing and Marketing Manager Real Estate Used the software for: 6-12 months ### "NUVI- Great for social monitoring" March 2, 2016 5.0 NUVI is great to catch all of your mentions, the mentions of your competitors and other local businesses you need to track. We are a property management company that leases apartments to students at Illinois State University. We use NUVI to follow all of our competitors. We see what specials they are offering or events they have planned. We then use this to see how well we are doing in the market and if there is anything we need to think of implementing. We also follow all mentions related to transferring to the university. This allows us to make first contact with those transferring to ISU. Pros multiple ways to view mentions reporting function great to keep records Cons The publishing tool does not allow you to create drafts for frequent responses. This would be a great feature. You cannot auto post either, which would save us another service. Review Source Molly N. Marketing and Advertising Used the software for: I used a free trial ### "BEST REAL-TIME SOCIAL INTELLIGENCE TOOL " May 4, 2016 5.0 I started my company in November 2015 and knew that I had to set myself apart from other social media management agencies in order to cut through the noise. Introduced to Nuvi at another company, I was really excited to get my hands on it when I launched my company! Being a complex, real-time social listening tool, having my account manager Rebecca support and help me implement NUVI’s capabilities with my clients has been extremely awesome. Rebecca suggests how NUVI can bring new insight to my client’s businesses which makes ME look like a rock star! With the NUVI’s new Channels feature, I know the optimal times to post on social media for each unique business that I manage to increase engagement. I am still scratching the surface of what NUVI can do, but I know that I have Rebecca and whole team supporting me and my company. I highly recommend NUVI if you want to take your business to the next level! Pros Client support, the ease of pulling custom reports, easy to read data visualizations, everything I mentioned above! Cons When I'm in an account and go back to the main Monitor screen, it changes the account I'm in to the first business in my list. It's just a tech issue that can be fixed. Review Source VR Verified Reviewer Digital Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Nuvi is a new social acquisition platform that has a lot of potential." March 12, 2018 4.0 Social Media acquisition is an essential thing for companies in this day in age, and NUVI really hits the head on the nail. They are going in a solid direction and are very eager to here feedback. They truly have a desire to be the best social media marketing option! Pros The best thing about this software is the analytical capabilities. THEY ARE AMAZING! Nuvi finds all of the possible information you could want about how successful your social media platforms are. The potential to succeed as a social media marketing manager can be most easily met with this platform, for sure! Cons I do not like the customer interface. I think that NUVI needs a serious UI/UX designer to come in and fix it. As a digital marketing manager myself, I find myself thinking about the user's experience, and it took me hours to understand how to go through the system. Review Source JP Jessica P. Independent Contractor Used the software for: 1-2 years ### "Not a Fan" January 10, 2018 2.0 Pros It seemed to have a lot of awesome features and capabilities as far as tracking social media engagement, scheduling social media posts, and being able to analyze social media statistics. Cons This software is NOT for smaller companies. It's expensive and if you don't have a lot of engagement to begin with, it doesn't help you build the engagement at all, only track and analyze it. Not only that, it is hard to use and has so many elements. Review Source Hannah M. Digital Community Manager Marketing and Advertising Used the software for: 6-12 months ### "NUVI great tool for social listening" May 5, 2016 5.0 This is a great tool for people who are looking for a user friendly social listening tool. The customer service we've had with NUVI has been outstanding which makes the product, that much better. Having someone we can call at any time to walk through our queries or a feature is what has been super helpful with this product. Pros Customer Service is fantastic (thanks Roy!). Easy to understand. Easy to digest and use. The reporting is in depth and customizable. The influencer tools are really neat. Ability to look at follower audience and look at trends within those audiences. Cons The reports are in-depth but they aren't very pretty to look at. Review Source NR Nathan R. SEO Specialist Computer Software Used the software for: 2+ years ### "Great Listening Tool" August 1, 2019 5.0 Overall, we're satisfied with the product, though we are never able to get ahold of a representative, and we pay them a pretty big chunk of change. Pros Nuvi is great for social listening across all major social networks. Cons Nuvi struggles to capture mentions from non-social sites. Review Source VR Verified Reviewer Director of Community and Content Marketing and Advertising Used the software for: 1-2 years ### "Great way to gain valuable insights!" February 21, 2016 5.0 We've been using for over a year and I've found it to be the most robust and effective way to monitor online activity. We've been able to identify influencers, discover new content ideas and offer clients new services through NUVI. Pros \- Easy to use - Good balance of visuals and data - Useful reporting tool - New features being added Cons We haven't really had any issues with it so far. Keep up the good work! Review Source Carolina K. Communications Manager Marketing and Advertising Used the software for: Less than 6 months ### "NUVI - Great Monitoring Tool " March 29, 2016 4.0 I've been using NUVI for about a month now, and it's been a great experience so far. There are multiple features on NUVI that have proven beneficial to our Communications and Strategy teams. We're able to get a much more in-depth and detailed look at the social landscape which helps us at all stages of content development. Our Client Success Manager, Amberlyn, has been so incredibly helpful since we started using NUVI. She truly cares about making us knowledgable about the product and goes above and beyond to explain and answer any question we may have. Pros The generated reports are nicely designed and formatted to share with clients. This tool pulls insights and analytics unlike any other monitoring product I've used before. Great customer service. Cons Setting up a solid monitor might be a little tricky at first, but with the help and guidance of Amberlyn, she's really gone above and beyond to ensure that we're well-versed with NUVI. Review Source Christa R. Communications Specialist Higher Education Used the software for: 1-2 years ### "Nuvi makes social media management FUN again!" January 27, 2016 5.0 Nuvi is my go-to platform for following in-depth conversations about my brand, scheduling posts, and gathering audience insights. Nuvi makes keeping up with social media FUN - with it’s beautiful interface and natural, easy-to-use capabilities. Not to mention, the customer service is GREAT! If I ever have a problem, which is rare, I can count on it getting solved within a few hours. Review Source Tanya C. Social Media Strategist Events Services Used the software for: 1-2 years ### "Great Tool for Social Media Marketers" February 29, 2016 4.0 NUVI is a great monitoring and social listening tool. With its use, I've been able to identify influencers in our social community, as well as spot important mentions of our brand that I would have missed otherwise. Their team is constantly innovating and looking for ways to make NUVI a user-friendly and valuable platform for marketers. I'd certainly recommend their services. Review Source Alejandro F. Used the software for: 6-12 months ### "Nuvi Review" April 1, 2016 4.0 Nuvi has helped simply the social media madness with an easy to use, easy to read platform. Graphs, data, and information is beautifully displayed. No more manually searching each social platform for company mentions, conversation and important industry news. It's been a huge time saver! Pros Great customer service. Fast and always helpful with solutions to our problems. Beautiful dashboard. Cons Cost is a bit high. There are many (and growing) social media tools out there with many similar features. Review Source VR Verified Reviewer Vice President Public Relations and Communications Used the software for: 6-12 months ### "Great tool for client service" May 4, 2016 5.0 We use NUVI for nearly half of our client accounts, mainly as a tool to spot opportunities and challenges for clients wishing to expand their social media reach and engagement. It's easy to use and costs just a fraction of all of its competitors. Pros Many to list - some of our favorites are the comparison dashboards, customized reporting and crisis alert monitoring. Cons We would love a news story archive to be made available at some point in the future. Review Source Salilo M. Public Relations Intern Marketing and Advertising Used the software for: Less than 6 months ### "NUVI experience" March 14, 2016 4.0 NUVI is an application that our team utilizes almost on a daily basis. We are constantly developing our client’s influencer programs and NUVI allows us to have a finger on the pulse of what is being said about of our clients – importantly who is saying it. This is a great tool in identifying our “brand champions” and major influencers on social media channels for reports on our monthly impressions that we send to our clients. We appreciate how easy it is to find those influencers without the struggle of scrolling through what seems like endless timelines. Not only is the interface user-friendly, but if we ever have any questions our NUVI representative is always there to offer insight. We are working in to involve our entire team in using this social media monitoring and our NUVI rep has done a great job in explaining the monitors and report generator, our team feels comfortable in navigating the platform. Review Source Sara R. Senior Digital Producer Think Tanks Used the software for: 6-12 months ### "Powerful tool" May 5, 2016 4.0 Nuvi is the first tool we've used that provides detailed analytics on social media engagement. It's the first time we've been able to run such thorough analysis on campaigns and social media engagement with our brand Pros Detailed reports Easy to set up monitors Great international coverage Historial data available Cons Occasionally sluggish to download data Not as slick as other tools for social media publishing Review Source Jon A. Owner Public Relations and Communications Used the software for: 6-12 months ### "NUVI is the tool for real-time social media monitoring in crisis and issue management situations" January 30, 2016 5.0 I implemented NUVI for two clients that were in the midst of tricky transition events. Both situations required real-time, comprehensive, cross-platform monitoring for use by marketing, legal and operational groups. NUVI met the challenge in every respect. It was particularly helpful to have live support to help with the set-up and tweaking of the initial parameters. The account team provided over-and-above support. Review Source VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: I used a free trial ### "Excellent Tool!" January 29, 2016 5.0 Nuvi has been a fantastic product to work with as we monitor social mentions for our clients. It offers customizable reporting and affordability. Historical pulls have been a lifesaver and they are easy to request. Best of all, their customer service is OUTSTANDING. Truly best service on any 3rd party product we use. I would highly recommend to any agency or company looking to get some insights from the social landscape. Pros \- Easy Interface - Great Formatted Reports - Customer Service - Affordable Cons \- My only con at this point is that it isn't a more comprehensive reporting system - would love the platform to expand to include Radio/TV/Online Review Source Paul J. Owner, President / VP Marketing / VP New Business Development / King Monkey Marketing and Advertising Used the software for: I used a free trial ### "Top Shelf .... NUVI" February 16, 2016 5.0 NUVI has been a game changer in my agency business. It sets apart the digital players from the fly-by-nights by providing real-time data on influencers, conversations, regions, sentiment, hashtags, demographics and more. A tool that allows you to jump right into the conversation and participate. It allows me to tell our clients how their campaign is doing moment by moment or by submitting a quick report. Pros Amazing visuals bringing valuable data to life for the short attention span CEO and decision maker. It appeals to both left and right brain when monitoring the conversation. Cons A content generator and bulk email uploader are missing. Review Source Kimball J. P. Training Coordinator Professional Training & Coaching Used the software for: Less than 6 months ### "NUVi: Great tool! " February 25, 2016 5.0 We held a live event and monitored the conversation leading up to the event and the day of. With such high volume coming in, we used the sentiment tool to go through all of the data. From the sentiment tool we were able to make the decision to adjust our campaign branding. Because of the real time monitoring, we were able to direct people on how to join the event when people mentioned us with questions. Cons We tried out the publishing tool, but it didn't have everything we needed so we ended up using a different tool, but our AM was awesome to help us out during our live event. Overall, NUVI has been great! Review Source Colleen S. Print Production Manager, Creative Services Marketing and Advertising Used the software for: Less than 6 months ### "Nuvi makes social listening and reporting easy" January 29, 2016 4.0 Nuvi makes social listening and reporting much easier. We have shaved off the time it takes to analyze and build reports for our clients. The longer I use it, the more use cases I see for it. Pros The customer service is absolutely fantastic. We love that they are willing to get on the phone to help setup monitors to make sure we get the information we are looking for. The visual reporting including a quick to scan sentiment map make analyzing for our clients super easy. Cons Haven't found anything yet that we dislike. Building the monitors properly is the key. Review Source Vanessa B. Used the software for: I used a free trial ### "NUVI - Amazing Social Media Monitoring Tool" February 26, 2016 5.0 I've been using the platform for about a year and I'm not sure how I ever did my job without it! The software is intuitive and easy to use. My client success manager Shaela is a customer service rock star. She is always available to answer questions or provide guidance or smart suggestions. The channel monitors are visually impressive and allow insights I've not been able to get on other platforms. The reporting features save me a lot of time and stress. Pros Customer Service, Channel Monitor, Ease of Use Cons Would like to see other social sites included such as Yelp and TripAdvisor. Review Source Similar Products Featured ## Related categories [Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Social Media Marketing](https://www.capterra.com/social-media-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.