FlowCentric Processware

4 / 5 17 reviews

Who Uses This Software?

FlowCentric Processware is ideal for medium to large organisations that want a flexible BPM platform to digitize and automate their business. Build unlimited process driven business applications.


Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $18,600.00/year
  • Pricing Details
    For 25 users. Build unlimited process applications.
  • Free Demo
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FlowCentric Technologies
  • www.flowcentric.com/
  • Founded 2000
  • South Africa

About FlowCentric Processware

FlowCentric Processware enables developers to build, run and manage process based applications from a single secure software suite. The software enables organisations to digitise and innovate their business through their processes. FlowCentric Processware is an agile software platform that supports companies in achieving their strategic objectives, through process digitisation, automation, workflow management and integration.


FlowCentric Processware Features

  • Business Rules Management
  • Collaboration
  • Data Mapping
  • Lifecycle Management
  • Process Analysis
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Design
  • Process Simulation

FlowCentric Processware Reviews Recently Reviewed!

We used to have lots of errors and users were resisting to use it but now we are less errors

Oct 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can configure almost any process with ease, and it is very easy to use. It keeps track of your activity history and if you like, you can keep certain fields visible to all or certain subsequent activities. You can also show certain users what they need to see only.

Cons: The flow is rigid in the sense that you cannot assign an activity to someone else, the process follows the predefined steps only. It would be helpful to send the process to any other user (who may not be part of the approvers in the workflow) to comment and return it to you.

Overall: It transformed the way we do our work and we understand our processes better now. New users adopt it easily and anyone can use it with ease. Information is easily available, there is transparency in our activities and people can account for late delivery of tasks. People can work from multiple locations hence we saved a lot of time and money on travelling. RouteTo users keep the work going in the absence of primary users. We can track performance based on date & time the activity moves from one approver to another and therefore identify bottlenecks. It bridged the barriers across departments, as well as up and down the organogram hence efficiency. Therefore, we are able to achieve targets that were never met from the beginning of the project.

Vendor Response

by FlowCentric Technologies on November 03, 2017

Thank you very much for your review, we appreciate your feedback. Regarding routing process steps to additional users: The Processware BPM software can facilitate securely routing tasks to dynamically assigned individuals or groups, the functionality simply needs to be added to the scope of your existing system. If you have any questions regarding this functionality please contact us on talk2us@flowcentric.com, we¿d love to hear from you.

Easily integrating to Acc software with ease of use

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Almost any process can be designed and configured on the process flow. The staff that assisted from Flowcentric Su-Anne is inctedibly good.

Cons: License fees and initial cost a bit steep. Aa administrator it us a bit difficult to assist on difficult processes.

Overall: Happy customer

Vendor Response

by FlowCentric Technologies on October 23, 2017

Thank you for your review Leon. We appreciate your feedback and will certainly pass your compliment on to Su-Anne.

Have always had very good response and the software works great.

Aug 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very easy to use and allows for flexibility and a large amount of built in feature predefined.

Cons: All in all not much to highlight as a con but debugging does take quite a bit of time and could become quite cumbersome and frustrating

Vendor Response

by FlowCentric Technologies on August 16, 2017

Hello Eddie, Thank you very much for your review! We appreciate your feedback regarding debugging and will certainly take it under advisement.

All round it's been a good experience.

Aug 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The flexibility to convert just about any business process into the software.
Integration into 3rd party software is easy and straight forward.
Personalized relationship provided to us has been incredibly valuable.

Cons: No managed code. This is a big problem for us. Testing our releases has been manual, very time consuming and as a result of this, expensive.
GUI and workflow are one and the same. Changing the workflow, which happens quite often, can be cumbersome and tedious to implement "quickly". Because of the sheer size of our operations, rolling out changes (big or small) has been slow at best.
Software is absolutely perfect for a small to medium sized business. In our environment though, as a massive enterprise, the software has posed a number of problems. This specifically relates to the way in which we chose to use and implement it. The complexity of some of our processes challenged the software but by far the biggest problem has been the ability to handle large amounts of data on screen. Another example of this is, we have a couple thousand role groups (because of how we needed to manage SOD and this has caused the Process Suite to fail. We needed to build a front end screen to manage this as the process suite does not handle the volume well.

Overall: Single point of entry for all users, for all processes, irrespective of the end system being affected.
Reduction of ERP and 3rd party licensing costs.
Despite facing a lot of challenges in rolling out to different instances across Africa, we still managed to do it cheaper than our peers in other Zones.

Vendor Response

by FlowCentric Technologies on August 16, 2017

Hello Etienne. Thank you for your review and your valuable insights, we really appreciate it.

I have used Flowcentric since 2011. The product radically changed the way we did business.

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick implementation, ease of use, value for money (fraction of what it will cost to change an ERP system), flexibility, efficient and effective. There's so much one can do with Flowcentric that requires alot of effort to do on an ERP system. Flowcentric integrates with any ERP system. Response times are quick and this adds to the user experience. Flowcentric can be used to automate almost every manual transaction. It's audit function is remarkable. Automated notifications and escalations ensures no slippage. The user interface is simple and effective. Very little training is required from inception. The vacation rules function is very useful for businesses with a rotation system. Flowcentric enables one to lock in business rules and the Delegation of Authority (DOA) to ensure compliance. Flowcentric enable the user to track pending tasks at any given point in time.

Cons: The pending tasks can be improved by grouping the tasks in process groups. Users currently have to filter through in order to get to the task that requires immediate action.

Overall: The business achieved significant savings through Flowcentric. By locking in the DOA and business rules, it has significantly reduced the collusion with internal resources and suppliers. The transparency created through Flowcentric ensure that the bid process was free and fair. Flowcentric has also enabled the business to streamline its supply chain. Prior to Flowcentric, the supply chain department consisted of 65 team members. Within 2 years of implementing Flowcentric, the number of resources reduced to less than half that number. Prior to Flowcentric, there was no visibility of how contracts were run and managed. Flowcentric Contract Life Cycle Management has changed this. Flowcentric Contract Life Cycle Management has enabled significant savings, efficiency and compliance. The business has a rotation system and Flowcentric's vacation rules has enabled continuity without disruption.

Vendor Response

by FlowCentric Technologies on August 14, 2017

Thank you so much for your review Sanjay. We appreciate your feedback about filtering pending tasks. We will keep you in the loop regarding product updates to address this concern.

Great Software

Aug 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Flexibility. Flowcentric can integrate and adjust to any system out there which for me sets it apart from all the rest.

Cons: Needs an mobile app. Currently Flowcentric does have a mobile site which can already do what you want it to do but a mobile app would be great.

Overall: Mostly the middle man that can communicate to all the systems within a company and bring the data under one roof

Vendor Response

by FlowCentric Technologies on August 11, 2017

Hello Ruan, Thank you for your review. Your feedback is important to us. You'll be pleased to know that Android and iOS user apps are on their way!

FlowCentric Processware was the best fit for our business needs.

Jun 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily customizable for our specific business requirements. Once trained, the process suit is an absolute breeze to administer.

Cons: Code is hard to track when moving from one developer to the next, therefore an inconsistent method of development. Tracking errors in code is time consuming and therefore costly too.

Overall: improved controls and delivery efficiency.

Vendor Response

by FlowCentric Technologies on June 22, 2017

Thank you for your review Phillip, your feedback is much appreciated. If you'd like to give the FlowCentric Processware product team any additional feedback please feel free to contact us on https://www.flowcentric.com/customer-feedback/ or talk2us@flowcentric.com

FlowCentric Processware simplify life

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the programmme as it requires less coding and development could be finished in a very shortest time possible.

Cons: I haven't discovered anything I don't like yet about the Processware.

Overall: The Processware made life easier from design to development and deployment. It operates even more easier, as it enables one to develop it a shortest time possible. Even the Administration of it is much simpler, which doesn't require one to have a development background.

Recommendations to other buyers: I believe the company needs to increase the marketing of the programme, as I believe that it could be used by far many companies that need software to simplify their work.

Vendor Response

by FlowCentric Technologies on April 10, 2017

Thank you for your kind words Blessing. We're delighted to hear that FlowCentric Processware is helping to make your life easier.

Needs more work

Apr 03, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: note my previous comments

Cons: note my previous comments

Overall: I develop on FlowCentric (FC) Processware, in short FC is a not the best but its getting there. it can do with additional components and web based features. Also i think if you pick one (Coding) language "C#" which is great for both executable and web based applications it will be better.

Overall Quality: its not bad but has a long way to go. hopefully on the next few releases it will be improved. It hangs a lot and the process suit can do with a not so complicated way to install it.

Ease of use: it is straight forward, but the hybrid language is not a great way to go. i think you guys should pick one language "C#" or anything else that will make it easy for developers to code on the system and not every activity coded on the system has to be a trail and error.

Features: There are not enough components on the IDE. "Avar1" and empty string is an empty string. It would also be great if a load balancing feature was pre-installed on the suit. when organisations expand they should be able to balance the load across multiple servers.

Customer Support: FC doesn¿t support us. FC didn¿t even send us the new 2016 version of process suit to use or test, and we where not even told of the new features on the new released version.

Value for Money: Well, personally i think licences are a bit on the expensive side. I think an organisation with a well established developer (with time on their hands) can develop a similar tool which i think FC has its job cut out for and should always try to re-invent itself.

Recommendations to other buyers: Make it mobile friendly

Vendor Response

by FlowCentric Technologies on August 14, 2017

Update ---------------- Hello Sifiso, Thank you for alerting us to your frustrations, we trust that your concerns have been addressed. If you would like to reach out to us with any additional feedback please feel free to contact us via https://www.flowcentric.com/customer-feedback/ or talk2us@flowcentric.com ---------------- Hello Sifiso, We're sorry to hear that you have had a negative experience with FlowCentric Processware. Thank you for your feedback, we will contact you to discuss your concerns.

Making BCX's total solution offering to the Local Government market possible

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rapid development of business processes and ease of use

Cons: Development support manuals not always comprehensive enough

Overall: Within the total solution offering to the Local Government market and legislative requirements of mSCOA, BCX is required to ensure compliance to all legislative requirements. The ease with which we are able to develop, automate and integrate business workflow processes into BCX's own product stack as well as 3rd Party solutions is imperative to make sure that the correct processes are designed and delivered within strict deadlines and with the rapid development platform that FlowCentric provides, we are able to achieve this.

Vendor Response

by FlowCentric Technologies on March 15, 2017

Thank you for your review and feedback Mada, we will certainly address your concerns regarding the support manuals.

Great Product and Easy to Use and with Flexability

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Developing in the Process Designer is very Easy. Simplicity is what makes this a great product . The software covers all basis of BPM

Vendor Response

by FlowCentric Technologies on March 14, 2017

Thank you for your review Werner. We appreciate your feedback.

Touchstone's Use Of FlowCentric

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FlowCentric is flexible and yet scalable

Cons: Two improvements would be better integrated reporting and home page that is customisable with Web-parts and graphics that you can drill down on.

Overall: Touchstone use FlowCentric internally for a variety of processes including integration between multiple internal business systems. We are about to deploy FlowCentric for capturing, processing and approving holiday requests, ad-hoc invoices, and employee onboarding. If you are looking for a BMP system that "does what it says on the tin", FlowCentric is your product. It's easy to navigate, intuitive and can be deployed within days. FC integrates well into most business environments and is robust.

Vendor Response

by FlowCentric Technologies on March 14, 2017

Thank you for your review and suggestions Peter. Your feedback is much appreciated.

Process made easy

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Mapping, re-designing and automating processes can often by a daunting task. With FlowCentric, it becomes as easy as 1-2-3. The fact that it is so user friendly helps with one of the often critical stumbling blocks in process automation ¿ user acceptance. Because it is easy to use and actually gives value, I find that people tend to accept it and actually use it, thereby gaining the value to be had from process automation.

Vendor Response

by FlowCentric Technologies on March 14, 2017

Thank you for your review Marlise, your feedback is much appreciated.

A great product, A great team

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I am a flowcentric reseller and simply love the product. I have marketed it to various customers who now use the product. I am so impressed with the interface/integration and flexibility Flow centric provide when it comes to other 3rd party software.

Vendor Response

by FlowCentric Technologies on March 14, 2017

Thank you for your review Lucy. We love you loving our product!

Overall Very Good

Jan 18, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use.
Value for money

Cons: Maturity
Modelling capabilities

Overall: We are working with Flowcentric for various BPM opportunities and find it to be the best value for money s/w in this area.

Recommendations to other buyers: Integrate the modelling capabilities tightly.

Vendor Response

by FlowCentric Technologies on March 14, 2017

Thank you for your review Parag, your feedback is much appreciated.

Great and flexible product to work with

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and adaptability

Cons: Scripting

Overall: I have been using FlowCentric for close to a decade now and it keeps getting better with every single major release from both a developer as well as user's point of view. Its flexibility, ease of use and integration with other development platforms makes FlowCentric a sought-after RAD available at an affordable cost.

Vendor Response

by FlowCentric Technologies on March 14, 2017

Thank you for your review Toto.

Outstanding Business Processes

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of creating an electronic business process that works

Cons: Processing is a bit slow. Development changes by Flowcentric developers takes time because they are quite busy.

Overall: We had to develop an application to create Inventory Requisitions where staff requested stock from the warehouse, which needed to be authorised by their managers before the warehouse manager could issue the stock. It took us a few days to put it all together and it was an immediate success with the staff.

Vendor Response

by FlowCentric Technologies on March 14, 2017

Thank you for your review Raymond, your feedback is much appreciated.