# FlowCentric Processware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FlowCentric Processware the right Business Process Management solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136294/FlowCentric-Processware/reviews --- FlowCentric Processware 4.5 (57) [View alternatives](https://www.capterra.com/p/136294/FlowCentric-Processware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FlowCentric Processware Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews IS Ian S Managing DirectorComputer Software, Self-employedUsed the software for: More than 2 years. “FlowCentric Processware provides a software solution framework, which eliminates the need to develop some of a software solution’s initial base functionality, which means that analysts, solution architects and developers can spend more time on solution functionality and user experience design and development.“ March 10, 2025 LL Lebeko L Senior AnalystUtilities, 201 - 500 employeesUsed the software for: More than 2 years. “There is no intergrated dashboard reporting“ July 13, 2022 LL Lebeko L Senior AnalystUtilities, 201 - 500 employeesUsed the software for: More than 2 years. “Process automation, the intergration with our financial system is fine although there's room for improvement“ July 13, 2022 TP Trinette P Responsible PharmacistPharmaceuticals, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The license costs are also expensive.“ August 4, 2022 LL Lebeko L Senior AnalystUtilities, 201 - 500 employeesUsed the software for: More than 2 years. “Our company compensation system is now more effective as a result“ July 13, 2022 CM Carina M Project ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Coming from an environment where the system captured transactions and ability to query on these transaction screens for specific markers, Processware do not allow for this type of data mining. “ August 26, 2020 CM Carina M Project ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Enhanced productivity as all process are now visible thru the BI tool, QlikView, to ease procedure analysis for corrective action as well as continual enhancement of business processes. “ August 26, 2020 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael Ian B. Professional Services Consultant Used the software for: 2+ years ### "Lovely and smooth" February 6, 2018 4.0 Pros The visual aspects, how design is very visual based helps the developer to see the changes as the user might. Cons The lack of helpful error messages whne things dont work. Wastes a lot of time trying to figure out why it's not working Review Source Response from FlowCentric Technologies February 7, 2018 Thank you very much for your feedback Michael. We'll certainly look at improving the information provided in the error messages! IS Ian S. Managing Director Computer Software Used the software for: 2+ years ### "FlowCentric Processware, your answer to powerful BPM Software Solutions." March 10, 2025 5.0 FlowCentric Processware is a great product and your answer to a powerful BPM Software Solution. Pros FlowCentric Processware enables analysts, solution architects and developers to prepare proof of concept designs quick and easy, prior to spending too much time on UI and functionality design and development which might not even meet the customers’ expectations and requirements. FlowCentric Processware provides a software solution framework, which eliminates the need to develop some of a software solution’s initial base functionality, which means that analysts, solution architects and developers can spend more time on solution functionality and user experience design and development. FlowCentric Processware enables developers to develop bespoke and reusable pieces of software in a Microsoft Visual Studio environment, which can be incorporated into the FlowCentric BPM solution. Cons There isn't really anything that I can specifically say I dislike. The Processware engine provides customizable functionality on a data access layer, back-end code layer, integration layer and on the user experience layer. I think what I would like to see is a more user level personalization experience. Review Source Response from FlowCentric Technologies March 14, 2025 Thank you for your thoughtful review, Ian! We’re very pleased to hear that you find FlowCentric Processware valuable for rapid proof-of-concept development and solution design. Our goal is to provide a robust framework that enables analysts, solution architects, and developers to focus on creating powerful business solutions rather than starting from scratch. We appreciate your feedback on user-level personalisation. Our upcoming release is packed with functionality and features for users. EV Etienne V. Africa Solutions Design & Delivery Lead: Sales Food & Beverages Used the software for: 2+ years ### "All round it's been a good experience." August 16, 2017 3.0 Single point of entry for all users, for all processes, irrespective of the end system being affected. Reduction of ERP and 3rd party licensing costs. Despite facing a lot of challenges in rolling out to different instances across Africa, we still managed to do it cheaper than our peers in other Zones. Pros The flexibility to convert just about any business process into the software. Integration into 3rd party software is easy and straight forward. Personalized relationship provided to us has been incredibly valuable. Cons No managed code. This is a big problem for us. Testing our releases has been manual, very time consuming and as a result of this, expensive. GUI and workflow are one and the same. Changing the workflow, which happens quite often, can be cumbersome and tedious to implement "quickly". Because of the sheer size of our operations, rolling out changes (big or small) has been slow at best. Software is absolutely perfect for a small to medium sized business. In our environment though, as a massive enterprise, the software has posed a number of problems. This specifically relates to the way in which we chose to use and implement it. The complexity of some of our processes challenged the software but by far the biggest problem has been the ability to handle large amounts of data on screen. Another example of this is, we have a couple thousand role groups (because of how we needed to manage SOD and this has caused the Process Suite to fail. We needed to build a front end screen to manage this as the process suite does not handle the volume well. Review Source Response from FlowCentric Technologies August 16, 2017 Hello Etienne. Thank you for your review and your valuable insights, we really appreciate it. VR Verified Reviewer Analyst Programmer Used the software for: 2+ years ### "We used to have lots of errors and users were resisting to use it but now we are less errors" October 27, 2017 4.0 It transformed the way we do our work and we understand our processes better now. New users adopt it easily and anyone can use it with ease. Information is easily available, there is transparency in our activities and people can account for late delivery of tasks. People can work from multiple locations hence we saved a lot of time and money on travelling. RouteTo users keep the work going in the absence of primary users. We can track performance based on date & time the activity moves from one approver to another and therefore identify bottlenecks. It bridged the barriers across departments, as well as up and down the organogram hence efficiency. Therefore, we are able to achieve targets that were never met from the beginning of the project. Pros You can configure almost any process with ease, and it is very easy to use. It keeps track of your activity history and if you like, you can keep certain fields visible to all or certain subsequent activities. You can also show certain users what they need to see only. Cons The flow is rigid in the sense that you cannot assign an activity to someone else, the process follows the predefined steps only. It would be helpful to send the process to any other user (who may not be part of the approvers in the workflow) to comment and return it to you. Review Source Response from FlowCentric Technologies November 3, 2017 Thank you very much for your review, we appreciate your feedback. Regarding routing process steps to additional users: The Processware BPM software can facilitate securely routing tasks to dynamically assigned individuals or groups, the functionality simply needs to be added to the scope of your existing system. If you have any questions regarding this functionality please contact us on talk2us@flowcentric.com, we¿d love to hear from you. VR Verified Reviewer Ex Director Operations Accounting Used the software for: 2+ years ### "Transformation of business" February 2, 2019 4.0 As a regulator, which is membership based, it was possible to keep track of all steps regarding a specific member. The whole organisation therefore work from one database which also link to the financial system. All financial transaction s regarding the members are getting information from the same database, that ensure accuracy. Pros After it was successfully implemented, it could be change for any business process change. All new business process could be added and integrated. It is an South Africa product and assistance is always available. Cons The implementation is expensive. The maintenance is possible but expensive. Review Source Response from FlowCentric Technologies February 7, 2019 Thank you for your review, we appreciate your feedback. All the best from the team at FlowCentric Technologies. LL Lebeko L. Senior Analyst Utilities Used the software for: 2+ years ### "Flowcentric PW" July 13, 2022 3.0 Our company compensation system is now more effective as a result Pros Process automation, the intergration with our financial system is fine although there's room for improvement Cons There is no intergrated dashboard reporting Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Oracle Primavera Cloud](https://www.capterra.com/p/145503/Oracle-Primavera/) Reason for choosing FlowCentric Processware It met our business needs at a lower cost than other products Review Source Response from FlowCentric Technologies July 15, 2022 Thank you for your review Lebeko. We appreciate you making the time. We'd love to find out how we can assist you with the potential improvements you referred to. VR Verified Reviewer IT Manager Mining & Metals Used the software for: 2+ years ### "Flowcentric the best workflow in supply chain" January 29, 2019 5.0 the ERP did not have robust workflows so things like ordering process was a huge challenge it was difficult to implement supply chain controls with the ERP Pros The robustness of its workflows, easy intergration with almost all DBMS platforms Cons for me the system is perfect cant find any issues for now. may be you just need to increase your footprint in africa have realised not many organization arround africa knows it. Review Source Response from FlowCentric Technologies February 7, 2019 Thank you for your review, we're delighted to know that you enjoy using the FlowCentric Processware platform. Best wishes, The FlowCentric Technologies Team VR Verified Reviewer Product Manager - MineForms Mining & Metals Used the software for: 2+ years ### "Excellent International Partner" March 11, 2019 5.0 FlowCentric has been a Global Patner for more that years and in this time they have grown the product from strength to strength whilst continuously paying attention to what the market needs. Collaboration between our two companies has been excellent with a passionate team driving their product forward. Pros Processware allows us to efficiently digitize the processes that are business critical to our clients, deploy and manage them from anywhere in the world without worrying about the system being offline during changes. Processware has allowed us to firmly integrate the various data flows inherent in our enterprise system. Cons There is a slight learning curve for the developers using the Processware Process Suite, but from the front-end the users has a seamless and well thought out UI. Review Source Response from FlowCentric Technologies March 15, 2019 Thank you very much for your review! Our team will be delighted to know that you give the product a 10/10. Nico B. Data Platform Manager Retail Used the software for: Less than 6 months ### "FlowCentric Processware Review" October 24, 2019 4.0 We have many manual business processes that we are trying to automate in order to save time on work-resources and improve efficiency and quality of data. Pros The generic design, and infrastructure that makes for a standard UI, clean and simple, that helps standardize the way of working. Cons Lack of good user documentation with examples and assistance for troubleshooting, tips-tricks-FAQ's etc. Reason for choosing FlowCentric Processware Maturity of FlowCentric Processware as a product. Review Source Response from FlowCentric Technologies August 28, 2020 Dear Nico, Thank you very much for taking the time to review FlowCentric Processware. Since the time of your review we have launched our online training platform https://flowcentric.com/training/ which contains a number of tips and tricks for getting the most out of our platform. We have also made several additions to our developer guide https://docs.flowcentric.com/ and continue to evolve the information. We'd love to hear more about the assets you would like to see. Please feel free to contact the development team on talk2us@flowcentric.com. GV Gerhard V. Technical Director Information Technology and Services Used the software for: 2+ years ### "Enhanced Automation" March 8, 2019 5.0 FlowCentric Processware enabled our business to add value to our clients, improving their operational processes and ensuring a more controlled, auditable business system Pros It provides a more controlled & automated environment for the current demanding workspace most businesses find themselves into. Cons Standard data view search functionality can be improved with a more responsive auto-find searching functionality. However, this can be achieved through customisation. Review Source Response from FlowCentric Technologies March 14, 2019 Thank you very much for your review Gerhard, your feedback is much appreciated. TM Tankiso M. Data Analyst Government Relations Used the software for: 2+ years ### "FlowCentric Processware" September 2, 2020 4.0 Pros Easy to setup and to administer. Customer support always available. User administration and process design easy to maintain. It support different SQL platforms; MS SQL, Oracle and MySQL. Can easily integrate with other systems. Cons Flowcentric can be hosted on Microsoft platform only, mainly IIS. Review Source Response from FlowCentric Technologies September 16, 2020 Dear Tankiso, Thank you for sharing your experience with FlowCentric Processware. We're very happy to hear that you find integration to other systems simple. PH Phillip H. IT Systems Engineer Mining & Metals Used the software for: 2+ years ### "FlowCentric Processware was the best fit for our business needs. " June 22, 2017 4.0 improved controls and delivery efficiency. Pros Easily customizable for our specific business requirements. Once trained, the process suit is an absolute breeze to administer. Cons Code is hard to track when moving from one developer to the next, therefore an inconsistent method of development. Tracking errors in code is time consuming and therefore costly too. Review Source Response from FlowCentric Technologies June 22, 2017 Thank you for your review Phillip, your feedback is much appreciated. If you'd like to give the FlowCentric Processware product team any additional feedback please feel free to contact us on https://www.flowcentric.com/customer-feedback/ or talk2us@flowcentric.com DO Douglas O. Business Solution Architect Retail Used the software for: 2+ years ### "Macsteel - Douglas Oelofse" October 25, 2019 4.0 Pros Development time and cost is very competitive, mobile Cons still some niggles to be resolved and additional functionality to be built Review Source Response from FlowCentric Technologies February 12, 2020 Thank you for your feedback Douglas, we appreciate you making the time to review FlowCentric Processware. We hope that FlowCentric Processware 2019 will help to address the "niggly bits"! TM Toto M. Developer Information Technology and Services Used the software for: 2+ years ### "Great and flexible product to work with" January 16, 2017 5.0 I have been using FlowCentric for close to a decade now and it keeps getting better with every single major release from both a developer as well as user's point of view. Its flexibility, ease of use and integration with other development platforms makes FlowCentric a sought-after RAD available at an affordable cost. Pros Ease of use and adaptability Cons Scripting Review Source Response from FlowCentric Technologies March 14, 2017 Thank you for your review Toto. WC Wentzel C. Systems Analyst Mining & Metals Used the software for: 2+ years ### "Flowcentric Processware Review" September 2, 2020 4.0 Requesting, Approval and Finalization of Travel requests, overtime and Laptops. Pros The organisation structure that can be built, and routing when users are not available. The ease of creating simple workflows. Integration with other systems on a database level. Cons The language used when developing more advanced workflows is not very easy to understand. Maintenance of more advanced workflows is very difficult because the sequence of events are not easy to follow. Coding is done on field level, much like 3GL, and the development environment does not have a screen painter. Review Source Response from FlowCentric Technologies July 21, 2022 Thank you for your review Wentzel. We appreciate you taking the time! LD Leon D. Senior Consultant Accounting Used the software for: 2+ years ### "Easily integrating to Acc software with ease of use" October 19, 2017 4.0 Happy customer Pros Almost any process can be designed and configured on the process flow. The staff that assisted from Flowcentric Su-Anne is inctedibly good. Cons License fees and initial cost a bit steep. Aa administrator it us a bit difficult to assist on difficult processes. Review Source Response from FlowCentric Technologies October 23, 2017 Thank you for your review Leon. We appreciate your feedback and will certainly pass your compliment on to Su-Anne. MV Marlise V. Used the software for: ### "Process made easy" February 1, 2017 5.0 Mapping, re-designing and automating processes can often by a daunting task. With FlowCentric, it becomes as easy as 1-2-3. The fact that it is so user friendly helps with one of the often critical stumbling blocks in process automation user acceptance. Because it is easy to use and actually gives value, I find that people tend to accept it and actually use it, thereby gaining the value to be had from process automation. Review Source Response from FlowCentric Technologies March 14, 2017 Thank you for your review Marlise, your feedback is much appreciated. LR Lucy R. Used the software for: ### "A great product, A great team" January 18, 2017 5.0 I am a flowcentric reseller and simply love the product. I have marketed it to various customers who now use the product. I am so impressed with the interface/integration and flexibility Flow centric provide when it comes to other 3rd party software. Review Source Response from FlowCentric Technologies March 14, 2017 Thank you for your review Lucy. We love you loving our product! WT Werner T. Used the software for: ### "Great Product and Easy to Use and with Flexability" March 14, 2017 5.0 Developing in the Process Designer is very Easy. Simplicity is what makes this a great product . The software covers all basis of BPM Review Source Response from FlowCentric Technologies March 14, 2017 Thank you for your review Werner. We appreciate your feedback. SS Sanjay S. Systems and Process Manager Mining & Metals Used the software for: 2+ years ### "I have used Flowcentric since 2011. The product radically changed the way we did business." August 14, 2017 5.0 The business achieved significant savings through Flowcentric. By locking in the DOA and business rules, it has significantly reduced the collusion with internal resources and suppliers. The transparency created through Flowcentric ensure that the bid process was free and fair. Flowcentric has also enabled the business to streamline its supply chain. Prior to Flowcentric, the supply chain department consisted of 65 team members. Within 2 years of implementing Flowcentric, the number of resources reduced to less than half that number. Prior to Flowcentric, there was no visibility of how contracts were run and managed. Flowcentric Contract Life Cycle Management has changed this. Flowcentric Contract Life Cycle Management has enabled significant savings, efficiency and compliance. The business has a rotation system and Flowcentric's vacation rules has enabled continuity without disruption. Pros Quick implementation, ease of use, value for money (fraction of what it will cost to change an ERP system), flexibility, efficient and effective. There's so much one can do with Flowcentric that requires alot of effort to do on an ERP system. Flowcentric integrates with any ERP system. Response times are quick and this adds to the user experience. Flowcentric can be used to automate almost every manual transaction. It's audit function is remarkable. Automated notifications and escalations ensures no slippage. The user interface is simple and effective. Very little training is required from inception. The vacation rules function is very useful for businesses with a rotation system. Flowcentric enables one to lock in business rules and the Delegation of Authority (DOA) to ensure compliance. Flowcentric enable the user to track pending tasks at any given point in time. Cons The pending tasks can be improved by grouping the tasks in process groups. Users currently have to filter through in order to get to the task that requires immediate action. Review Source Response from FlowCentric Technologies August 14, 2017 Thank you so much for your review Sanjay. We appreciate your feedback about filtering pending tasks. We will keep you in the loop regarding product updates to address this concern. TP Trinette P. Responsible Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "Flowcentric Processware" August 4, 2022 4.0 Pros The software enables us to do away manual documents and to provide evidence that actions were performed. There is ease of access to information. You can log in from various sites to access the information. Cons System requires a lot of customization and this is extremely costly. The license costs are also expensive. Review Source Response from FlowCentric Technologies August 10, 2022 Thank you for taking the time to write a review Trinette! With FlowCentric Processware being a platform rather than an out-of-the-box solution, we take great pride in building custom solutions that deliver on the unique needs of our customers. Your customer success manager will contact you shortly to discuss the features and functionally that you require. CM Carina M. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Business Process Management System for a Information Technology company" August 26, 2020 3.0 Productivity has increased as well as accountability. Business processes standardized across the business. Excellent client services resolving any issues within 16 hour time frame at this stage. Birds view of all processes thru QlikView and easy extraction of BI data for further use. Pros Manual business process presented in easy to follow process flow activity screens. As an ISO 9001 certified company, the business procedures are now automated to ensure adherence to procedures. Enhanced productivity as all process are now visible thru the BI tool, QlikView, to ease procedure analysis for corrective action as well as continual enhancement of business processes. Collaboration (interfaces) to Azure DevOps and In-house Developed Process Management System. Extraction of Processware process detail to different file formats . Cons Coming from an environment where the system captured transactions and ability to query on these transaction screens for specific markers, Processware do not allow for this type of data mining. One can only view history data via the archiving functionality. One process at a time. But this can be sorted out with customized development. Review Source Response from FlowCentric Technologies September 17, 2020 Dear Carina, Thank you so much for sharing your experiences with the FlowCentric Processware platform. We hope that the platform will continue to meet or exceed your expectations! sS sifiso S. System Developer Government Administration Used the software for: 1-2 years ### "Needs more work" April 3, 2017 2.0 I develop on FlowCentric (FC) Processware, in short FC is a not the best but its getting there. it can do with additional components and web based features. Also i think if you pick one (Coding) language "C#" which is great for both executable and web based applications it will be better. Overall Quality: its not bad but has a long way to go. hopefully on the next few releases it will be improved. It hangs a lot and the process suit can do with a not so complicated way to install it. Ease of use: it is straight forward, but the hybrid language is not a great way to go. i think you guys should pick one language "C#" or anything else that will make it easy for developers to code on the system and not every activity coded on the system has to be a trail and error. Features: There are not enough components on the IDE. "Avar1" and empty string is an empty string. It would also be great if a load balancing feature was pre-installed on the suit. when organisations expand they should be able to balance the load across multiple servers. Customer Support: FC doesn't support us. FC didn't even send us the new 2016 version of process suit to use or test, and we where not even told of the new features on the new released version. Value for Money: Well, personally i think licences are a bit on the expensive side. I think an organisation with a well established developer (with time on their hands) can develop a similar tool which i think FC has its job cut out for and should always try to re-invent itself. Pros note my previous comments Cons note my previous comments Review Source Response from FlowCentric Technologies August 14, 2017 Update ---------------- Hello Sifiso, Thank you for alerting us to your frustrations, we trust that your concerns have been addressed. If you would like to reach out to us with any additional feedback please feel free to contact us via https://www.flowcentric.com/customer-feedback/ or talk2us@flowcentric.com ---------------- Hello Sifiso, We're sorry to hear that you have had a negative experience with FlowCentric Processware. Thank you for your feedback, we will contact you to discuss your concerns. LC Lyndsay C. General Manager Construction Used the software for: 2+ years ### "Excellent Processware / Business Automation" October 25, 2019 4.0 We use it for project file management, internal payment requisition, cash flows, reporting to dashboard software and drawing data from ALL our other software systems such as design, accounting and apps. Integration with G-Suite is also possible. We are continually developing processes which makes Flowcentric very scalable as we develop new avenues. Pros This is a very good process flow and business automation software and will certainly assist in ensuring with compliance to internal processes, business rules and even legislative requirements. Cons It is not a plug an play system. There is a significant amount of customisation required. Implementation is expensive and if the BA does not understand your business intimately, do not waste your time. In our scenario implementation was problematic and expensive. However we employed a fulltime IT programmer, taught him our business and processes and we have developed an excellent system. . Thus have a full time employee doing development or have a big budget. Not sure if an app has been developed yet but the lack of this functionality does hamper our "on the road" employees. We use a third party app which integrates well Reason for choosing FlowCentric Processware Apart from very large players in this environment, we were not aware of similar alternatives. Review Source Response from FlowCentric Technologies August 31, 2020 Dear Lyndsay, Thank you for taking the time to write a review on FlowCentric Processware. AJH Adriaan J H. CEO Security and Investigations Used the software for: 2+ years ### "Backbone for all Eldir Products" July 25, 2022 5.0 We created a focused software solution for the Security Industry that is unique. Processware is the key to our solution, and the experience was top class. Pros The software forms the backbone of all Eldir products. The workflow and reports are crucial for Eldir to provide a professional service to our clients. Integration with other service providers to the Security Industry is easy and seamless. Cons None, Processware was the preferred product Review Source Response from FlowCentric Technologies July 26, 2022 Thank you so much for your glowing review Adriaan! The Eldir products really are a great example of technology giving power to fantastic concepts. Similar Products Featured ## Related categories [Business Process Management](https://www.capterra.com/business-process-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Business Management](https://www.capterra.com/business-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.