Who Uses This Software?

Toast is designed exclusively for foodservice. While other POS systems are split up between industries, Toast has always been focused on addressing the specific challenges of foodservice providers.


Average Ratings

199 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Toast
  • www.toasttab.com
  • Founded 2011
  • United States

About Toast POS

Toast is an all-in-one restaurant technology platform. Built specifically for restaurants, Toast brings together many solutions from integrated online ordering and loyalty programs to payroll and labor and sales reporting, all on a mobile, cloud-based POS system. Toast helps you improve your operations, grow revenue, and get more business insight. Toasts mission is to create the best possible restaurant guest experience by partnering with our customers to tackle their unique challenges.


Toast POS Features

  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management
  • Cash Drawer Management
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Loyalty Program
  • Separate Checks
  • Split Checks
  • Tips Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce Integration
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

Toast POS Reviews Recently Reviewed!


Why I chose Toast

Mar 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS!

Pros: Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP. Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.

Cons: Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.

Toast is really a great system easy & saves time. Problems false promises from sales rep & cc fees

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Pros: That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.

Cons: The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.

Vendor Response

by Toast on April 02, 2018

Hi Theo - It's great to hear that Toast has saved you time and made the business more efficient. We strive to make merchant processing as transparent and straightforward as possible. It's great advice to discuss rates upfront and get the clear rate breakdown. Please work with our Support team to address your concerns. We want to find a solution that works for you.

Not the best, not the worst

Dec 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Toast POS system has a VERY short list of pros from my time using it in my restaurant. One of the only pros is the easy-to-read menu set up. While There are not many features or anything about the system that I found unique or helpful, there are not to many bad elements that stand out either. It is a simple and mediocre system.

Cons: The biggest con of this program to me is the ridiculous amount of time it takes the systems to download and log on, not just first thing in the morning but periodically throughout the day. There are also issues with set times and online orders being updated because all systems must sync variously throughout the day as well. The system is not user friendly or easy to use right away and takes more time getting use to than past systems I have used.

Overall: Overall my experience is indifferent. While I am occasionally irritated with this system other days it functions fine but overall it is still mediocre. I would recommend it to someone with a strong encouragement of researching the program to see if it is the best system for your business.

Vendor Response

by Toast on January 29, 2019

Hi Lindsay- thank you for your feedback. We may be able to help troubleshoot the loading issue you are having. Please work with Toast Support by calling (617) 682-0225, or log on to Toast Central to chat with them live.

One of the most intuitive POS systems I have encountered

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive user interface

Incredibly easy to pick up and go with previous POS system knowledge

Very responsive clicks

Great organization tools for menu options

Split check function is much easier to use than other systems

Credit card transaction time is very fast

Cons: Training entire staff over to a new POS

Other than the cost of training and time for adaptation there is no reason this POS should not be ranked alongside the industry standards like Aloha and Micros

Overall: When I began using Toast there was fear of a learning curve however I immediately adapted to it as it seemingly was designed by the professionals in the industry who use it. Everything is where it needs to be and it is incredibly easy to train new employees on the system even without previous experience working with a POS system.

Vendor Response

by Toast on January 29, 2019

Hi there, Jasmine from Toast here. It¿s great to hear that Toast is helping your restaurant become more efficient and that it is easy to use and integrate into your restaurant. We are glad some of our features, like the split check function and quick credit card transaction, are helping your operations. We're excited to continue to help you to thrive!

Capterra loader

Toast is a modern and still growing POS and restaurant management product

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website.

The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional.

Cons: Toast can slow down, which isn't good news when the restaurant is busy.

The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year.

Overall: Toast has helped us organize and stay nimble through aggressive company growth. Looking forward to the next period with Toast where we adopt their HR, payroll, and scheduling features.

Vendor Response

by Toast on April 23, 2019

Hi Heather, Jasmine from Toast here. I'm thrilled to hear you are seeing the benefits of a cloud-based software and enjoy our hardware. We also look forward to continuing to work with you and helping your restaurant thrive!

Toast POS: The Modern Day POS System You Should Be Using

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Toast is a phenomenal POS system that blows the legacy players such as Aloha and Micros out of the water. Toast is very easy to set up, manipulate on the fly, and track relevant data. The handheld devices allow for a more streamlined ordering system, shaving precious seconds off the time to perform a transaction--something that is essential in a restaurant environment in which throughput is core to success. Toast is much more intuitive than other POS tools and the day to day users have found it to be excellent.

Cons: Toast does not allow for the same level of customization that legacy players do, so you can't change every aspect like you can on those tools. Further, the handheld devices rely on excellent Wifi connection, so you may struggle if there is a lag or an outage on the internet. Further, some changes take a little longer than you would hope to update on the handheld devices.

Overall: Overall Toast is the future of the POS game. As evidenced by its recent fundraises, Toast is anticipated to take over the market. It may take a bit of time for larger, older organizations to adopt the technology given the amount of time they have input into older systems, but it's only a matter of time before the switches happen.

Vendor Response

by Toast on May 14, 2019

Hi Alexander, Jasmine from Toast here. Thanks for the review! I'm happy to hear you have found the ToastGo to to increase efficiency of your servers - we know how important that is in the fast-paced restaurant industry.

Toast Review

Aug 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I most liked upgrades. With our previous systems, you bought them and that was it. We suffered for years without functions we wished we had. With Toast, if they don't already have it, you can bet it will be in a future upgrade.

Cons: It's what I like least but I appreciate: It's a LOT to learn, and it's constantly evolving. You really have to stay on top of it to get the most out of the system, but paying attention and a little research goes a long way.

Overall: The back end entry saves HOURS out of my week, and my employees are much, much happier with the ease of functions they use everyday (splitting checks, transferring tabs). I also enjoy the community and keeping in touch with Toast. It's not like one of those systems where a salesman comes into your restaurant, sells it to you, and never answers your call. Toast is constantly finding new ways to be a partner to us.

Vendor Response

by Toast on November 02, 2018

Hi Kelly - We LOVE to hear that Toast is saving you hours every week. We are committed to being a partner in your business. We hope you'll utilize the monthly video newsletter and training materials to help stay up-to-date.

After using so many POS systems this is my absolute favorite

Feb 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Interface is absolutely gorgeous

So much more intuitive than other systems (seems like it was designed by me)

Very fast transaction and screen speed

easy to add things to menu/change prices

Works very well so any sized restaurant

makes splitting checks way easier that most POS systems

Cons: Receipt printer that we got from Toast could have been a little nicer. Was very light and moves around a lot.

Overall: We use Toast as our jazz club and every single employee absolutely adores the system if they have any experience with another point of sale systems. It is much more professional than a system such as square in my opinions and seems like a wonderful middle-ground between an industry standard like Aloha and a more intuitive and user-oriented solution like clover.

Vendor Response

by Toast on February 28, 2019

Hi there, Jasmine from Toast here. I'm thrilled to hear you are in love with our UI - I love how you said "it seems like it was designed by me". That is exactly the user experience we hope for everyone to have. We appreciate the feedback on the hardware!

Toast Review

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Far and away the easiest POS software to use. If you are looking for software that anyone from the most tech savy down to the least savy, this is the platform I would recommend. The reporting features are easy to use and understand.

Cons: They lack in their customer support. They have been getting better, but as an early adopter, I saw where they grew too fast and forgot to help support their earliest customers with their issues.

Vendor Response

by Toast on November 30, 2018

Hi Tyler - We're thrilled that you're finding Toast easy to use! Our technology is designed to support your business, not get in your way. Staff training is hard enough without the POS being difficult to use. Customer service is a top priority for us in 2019 and beyond. We'll continue to focus on that to ensure you and your team get best-in-class service whenever you call or log on.

After using and testing many - There's only one for us - TOAST!

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use when training incoming staff. The software is very intuitive and easy to teach/learn.

Cons: The "cupcake" problem...not having the ability to create drop down menus to select a specific number of flavors/cupcakes to put in a box - and - have those choices deducted from the running inventory in real time. However, the Toast Tech's found us a workaround, it is however, slightly cumbersome.

Overall: We are able to see real time inventory levels and sales of our baked goods and write precise production schedules for our kitchen. We also have the inventory module and love the costing and menu mapping.

Vendor Response

by Toast on February 28, 2019

Hi Gregg, Jasmine from Toast here. It's great to see you are taking full advantage of our robust POS system. We appreciate the feedback on the drop down menus, but I'm glad you were able to find a solution!

Highly Recommend!

Mar 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've had Toast for over a year and could not be happier. We never planned on switching from our old POS but after seeing a presentation of Toast we were blown away by the possibilities. Toast has increased our efficiency immensely which shows in our sales. We recently had over 10,000 people for our annual St. Patrick's Day Street Event. We've always been please at how easily it handles our volume, but wow, it ran smoothly and effortlessly all day long! We had 17 handhelds running and 5 terminals! We cannot say enough good things about Toast! We learn new things every day that increase our productivity!

Vendor Response

by Toast on March 27, 2017

Hi Joe!
Thank you so much for your glowing review! We're so happy that you're a part of our Toast family, and it has been SUCH a great pleasure working with you and your team.
We're also ecstatic to hear that your Toast experience was relatively flawless, especially on a high volume holiday! Thanks again for being an important member of our family, and we look forward to our continued partnership for many more years to come! Hope we get to see you guys in Florida soon!
Best Regards,
Cassy & the Toast team

Toast and the Cloud Makes Sense

Mar 26, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, reliable, good value.

Cons: There are still a few features that have not matured yet. A more robust ideal food cost tool that could integrate with more food vendors would be very valuable.

Overall: For over a year our organization searched for the right POS solution for us that would solve issues that our current provider could not. We had 65 locations in our brand and it seemed like they were 65 islands when it came to our POS system. There were many versions of our data base, and we were hampered by issues such as the end of life for our operating system.

Toast was one of many POS providers we evaluated, including all of the top names in the industry. Some of the most important considerations that influenced our decision included the system being cloud-based, easy to use, and easy to integrate with other technology. We installed the Toast POS solution for the first time in July of 2015, and have been converting locations since then. We currently have over 60 locations using Toast, and anticipate the rest of the locations to convert this year.

Overall great

Mar 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used several POS systems in my restaurant. After trying Toast, I was convinced it was the best. We have had multiple issues with credit card readers not working with promises of new ones (which we have never received) so that's my only complaint. The ease of use is great and when the cc works, there isn't a better system.

Cons: Credit card readers don't connect properly and sometimes they don't work at all. Punching in numbers costs my restaurant a lot of time and money with higher fees.

Vendor Response

by Toast on April 19, 2019

Hi Chris, Jasmine from Toast here. Thanks for the review! I'm sorry to hear about the issue you have been having with the credit card readers. Your Restaurant Success Manager will be in touch with you soon.

Awesome product, completely cost effective and easy to work with.

Sep 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I have found their system to be very easy to work with and definitely cost effective. The thing I hated about the other POS systems that are IPad based is that a new Ipad is so ridiculously expensive to replace. And I don't know about y'all, but when you hadn employees tech, you better be prepared to replace it. I have added tablets in literally less than 20 minutes on a Friday night because I decided that day I wanted a phone station. It was easy to do, and I took care of it without support. But when I have had issues on Friday night, like when Time Warner decided to go down for a couple hours just cause, Toast was right there on the phone and able to walk my staff through the offline experience. The data is easy to get on the back end, and in real time. I love being able to log in and see what is going on at any given time. Or edit the menu because I forgot something from my recliner at home, if I am actually able to that day. Y'all know how that is, or will.

Cons: Their software is a constant work in progress, which is a good thing. They have added a ton of features since June 2014 when I started with them. There isn't anything I don't like about the system. My only complaint is they don't yet have a fully integrated scheduling system. That is coming though, and there are solutions that sync with Toast, but I just haven't gotten away from our spreadsheet system yet. Old habits die hard.

Recommendations to other buyers: I looked at Ipad systems, First Data's system and a ton of others. I did not find one that beat the functionality of this system for a lower price, and with a truly simple maintenance or replacement cost. It definitely helped to see a demo of the product, so if you can check out a live restaurant or get on the live demo, it makes understanding the experience so much better.

Our company's experience with Toast has been pretty terrible.

Jul 08, 2018
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Cons: I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.

I should have dug deeper and gotten more personal feedback from current users.

The platform has certain features that are very good, but not enough to outweigh all of the bad.

Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues.

We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades.

You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.

The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies."

Short story: Run from Toast and never look back. I regret the move every single day.

Overall: The benefits we have gotten are overshadowed by the drawbacks.

Vendor Response

by Toast on July 17, 2018

Tony - We're sorry to hear that Toast has not lived up to your expectations. Hardware reliability and support responsiveness are top priorities for us. We recently covered our plan for staffing and additional resources in the Live Q&A with Toast Leadership (watch it here: https://central.toasttab.com/s/article/Webinars-Toast-Leadership). Please note that this video requires a Toast login.

We're committed to making your experience with Toast a positive one. Your Restaurant Success Manager is not a technical expert, but is there to advocate on your behalf. She will work with you to ensure you get what you need out of our product.

Capterra loader

Excellent application to manage restaurants in a fully automated way

May 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a software developer I have had the opportunity to see this mobile application and I think it's really great everything he does.

is an excellent tool for restaurants where it offers a good system of administration of restaurants based on the cloud and where it calls more attention is its integration of points of sale to this software built in android operating system.

the application has a comfortable and easy to use interface and where there is enough documentation.

Its products include: receipt printer, cash box, kitchen display screen and card slip.

Cons: I really do not have a negative comment about this application, the only thing I can mention is that for a small company it could be a bit expensive to acquire this system.

I believe that this application can continue to grow and continue to improve its application more and more both in the backend and in the frontend to make it more attractive.

Toast POS review

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love that it is built on the android platform and technically you can use your android phone to run the system.

Cons: Since it is cloud based, if your Internet goes down your POS will still run but in "offline mode"

Overall: Great young team of professionals

Vendor Response

by Toast on January 29, 2019

It is great that you are taking advantage of the Android platform!

We like to think of our Offline Mode capabilities as a pro. As you know, your internet connection may go out from time to time, but it does not hinder the ordering process thanks to the local area network connection provided by the router. Offline Mode allows you to continue to place orders, print tickets, and receipts, and take credit card payments until the connection is reestablished and you are back online.

Toast POS!!

Aug 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Your able to do anything you really want. With 5 stores I love the fact that when I make a change on one restaurant it make the exact same change on the other 4. Offline Mode is huge considering what we had before. 24/7 Technical Support is nice although at times they just tell you they do not know the answer and will call you back but 9/10 they never do call back.

Cons: Technical Support is so-so. Like I said, sometimes they don;t know the answer to a question and will tell you theyll call back but do not. Some features I like are not available yet but they are constantly doing updates so Im sure thatll change.

Overall: Toast has been a great overall experience thus far for my 5 restaurants. The functionality is amazing as well as the back end . All of employees hands down prefer this software over what we use to have. Offline Mode is amazing!! No more phone calls because the internet went down

Recommendations to other buyers: Make sure to train your staff right after you sign the contract. Hold training meetings. Print out all of their useful tutorials.

Toast rocks for us!

Feb 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Service, support, simplicity, reporting, integrated payment processing, online ordering, and overall functionality. When we launched our business, we had purchased a competitor of Toast's product that ran on iOS platform. Based on our needs and our gourmet mobile food business model, it seemed to be a great fit. But when we attempted to implement the other software, we ran into a variety of problems from the outset, and after 2 weeks of struggling to get the other system up and going, we realized we needed to find a different solution. Toast literally saved us! Their tech engineers were on site the day after we connected with them, and they set up up for success instantly! My favorite thing to say about Toast is that it just works! But it is also much more than that. It is a very robust and integrated tool that is available at pricing that is almost embarrassingly fair. A true "Champagne Product for those on a Beer Budget," to quote my uncle.

Cons: Inability so far to offer custom app(s) to help manage and monitor the business from remote locations. This is kind of nitpicky because the ability is there; it just requires signing into site. But I would like to have a self-controlled mobile app that I can use to monitor very specific data points on a real-time basis.

Recommendations to other buyers: Consider your mobility requirements and what wireless router issues you might have in different environments. Also, give careful consideration to how you structure your items from the beginning, so there is consistency as you grow and change.

Greatest POS Move

Mar 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: the ease of use our staff quickly gets the hang of how o use the system so training is quick.

Cons: we had a few things that we did not like when we first started but through the years they have started implementing updates so they have heard all our concerns and features we all need to operate.

Overall: From start to years later every process has been easy and customer service is always there to quickly answer your calls.

Vendor Response

by Toast on April 19, 2019

Hi Brian, Jasmine from Toast here. I'm glad your staff found our POS easy to use and find that our product updates are meeting your restaurant's needs. Make sure you keep an eye out for our monthly newsletter to stay up to date on new product features!

Capterra loader

Modern POS system with functional features

Mar 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the easy access without fussiness, it allows for customizable features that work for our restaurant, it makes updating menu items/labor simple instead of a headache that it was on other POS systems. I think the ease of functionality lies in their cloud based system that allows you to run credit cards even when offline.

Cons: There are some sluggish features within the software, however Toast happily accepts feature requests and has fulfilled a few of mine!

Overall: Peace of mind, modern and easy to use especially with staff who is accustomed to cloud based software.

Vendor Response

by Toast on April 02, 2018

So glad to hear that Toast has worked so well for State Park, Alexandra. As you know, we're constantly working to improve performance and optimize the system for restaurants like yours. Thanks for all your great feedback!

Toast--Support when you need it.

May 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Cons: The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Overall: We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Toast fits like a expertly tailored suit!

Mar 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user- friendly, simple, customizable, intuitive, fast.

Cons: Android's operating system took some getting used to, but once you get the hang of it then it's a cakewalk.

Overall: Toast can be whatever you want out of a POS system- you can customize all settings to fit your needs or if you want something you don't have to be too involved in and you want to keep it simple, Toast can do that too. They are always introducing new features and ways to make your life easier- and if you think of something they haven't added yet, you can request it and it will be added if other users and restaurants like the idea too. Hardware and software are integrated well and easy to use, and if there's ever a problem then 24/7 support (not robots, real Toast employees!) is only a phone call or email away.

Recommendations to other buyers: The automatic updates are wonderful as you never end up with outdated software shortly after buying it. Just like updating an app on your phone, it's super easy and is usually full of new features to check out and use to make your life easier.

Very reliable and user friendly

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to teach and edit POS that is specific to the restaurant industry.

Cons: I would have liked to seen it have an employee schedule system integrated into the POS. Not just a simple time clock.

Overall: Overall it was one of the best POSS systems I used.

Vendor Response

by Toast on January 29, 2019

Hi Jennifer- Jasmine from Toast here. I'm happy to hear you find our POS system reliable and user friendly! We do have integrated employee scheduling partners. For more information on our existing labor scheduling partners, visit pos.toasttab.com/integrations or reach out to your Restaurant Success Manager/Toast Support.

Confusion of support

Apr 03, 2017
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Back office is easy to use.

Cons: The cash management is so confusing we can never get it correct. They think they are making it better but they don't and the training is very lacking in that area.

Overall: The support is lacking. You always get a tech to speak tech and when they look at your system they find other problems to fix and never help fix the one you need help with. You pay a monthly fee but they charge you for the support anyhow. The Sales staff can not work the system so don't bother asking them for minor help.

Recommendations to other buyers: Being a cloud system is great to calculate number and make changes.

Toast is The Most!

Jul 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Competitive processing rate, excellent customization, great integrated online ordering, cloud-based reporting so I can take care of all kinds of tasks from anywhere I have internet, and the list goes on.

Cons: I wish the monthly fee were a bit less.

Overall: I moved our restaurant from Aldelo to Toast, and I've found it to be a Very Good Decision. Streets ahead of the competition.

Recommendations to other buyers: I've recommended it to many restaurants and will continue to!

Vendor Response

by Toast on July 19, 2016

Thanks so much for the great review, Jack! We really appreciate all the referrals you've sent our way.

Huge leap forward from our NCR Aloha experience

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We switched from NCR Aloha to Toast within our franchise system and it has been a huge leap forward. We went from an archaic product full of unnecessary layers of complexity to a streamlined solution that our entire team loves. Sure there are occassional issues as technology is an imperfect solution, but the Toast team certainly tries harder to resolve issues than some of the other bigger guys we've worked with in the past, including NCR.

Pros: UI is simple and friendly Software is modern and intuitive New features are constantly being developed

Cons: Level 1 tech support is just as useless as most other companies. Our assigned account rep has gone on vacation more in the past year than I have in my life.

The Hand Held Device is Groundbreaking

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not having to go to a terminal to put in a food or drink order is amazing! It saves so much time and hassle.

Cons: Had no problems with the system during my time as manager.

Overall: While getting my n business under way, I was a gneral manager at Banditos Cantina. I have been in the hôspitality business a long time and mostly used Micros. I was introduced to Toast Systems and it blew my mind. The hand held device has changed everything. No more waiting for a terminal to put an order in or print a check. You can do it from anywhere in the restaurant. Increases in sales, típ and table turnovers where through the roof!

Vendor Response

by Toast on November 30, 2018

Daniel - Yes!!! The value your seeing from the Toast Go handhelds is exactly the intent we had when we built the product. We're thrilled to hear the Toast Go is helping your restaurant reduce turn times and increase tips. We're excited to continue to help you to thrive!

Toast POS Review

Sep 13, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of back end work making menus...reporting etc .

Cons: Not many cons that I can think of...have to reset register tablet fairly often due to unresponsive touch screen.

Overall: Fantastic customer service. Easy to learn if you have prior computer and POS experience. Reliable and efficient

Recommendations to other buyers: More beginning training...I was able to understand the system fairly quickly but I have an IT background. I know of another business who implemented toast and were very frustrated with the lack of training as far as making the menu. My advice would be to not focus so much on attempting to make the "starter menu" for the client but rather use the time to show them how to make their own menu from scratch. There are different little quirks about how every restaurant prices their menu, and while toast does extremely well in allowing for those, where they are lacking is making the customer comfortable in making those changes.

Toast will change your business for the better! Save your business money with toast! New toast customer.

Mar 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love our Toast POS system! We have been with Toast for a couple of months now and it is one of the best business decisions we have ever made! We used to have to pay 2 separate companies for POS and one for online ordering.. with Toast it's ALL IN ONE (and cheaper than both of the old companies). Toast also offers very thorough accounting and inventory software that makes it easy for us to see where o. ur money is coming and going! The software is very user-friendly. We are happy we joined and can't wait to see what this growing company has in store for the future!

Cons: Would like the option to have both digital and print receipts available after every transaction, I'm sure they will find a way.

Toast is simply AMAZING!

Aug 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The biggest benefit to our use of the software is the inventory control. We are a dessert bar, so our daily inventory is finite.

No need for an 86 List.

Cons: What I like least is the inability to change the Tip Percentage or the Order that the Tip choices appear on the Quick Order paying with the Pad. It has made us have to use paper....the First Choice, should not be No Tip.

Love My Toast POS

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's all in one.

Cons: When something goes wrong with the system and I lose connection (which practically happens in every software, I guess).

Overall: I love my Toast POS because it's easy to navigate and I like it that I get the reports I needed in a flash. I have a very busy schedule that I must admit I don't know that "ins" and "outs" of the POS system but I few click here and there I'm able to get the information I needed when I needed them. I'll probably be more happy if I'm able to find time to just explore what else are there to find that this system can do for me. I usually enroll in the webinars offered to members but at times, I even don't get to finish the webinar because I have to attend to calls, customers, and vendors when they are in my place of work. But I try anyways. Thanks for a great system.

Recommendations to other buyers: None at the moment (maybe next time).

Love love love.

Mar 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We started using toast and to be honest I wasn't in love with it. After two months I genuinely loved the service. As the manager I spent two months daily as the cashier and learned the system like the back of my hand. The better you know your POS the better you know your business. Toast has an extensive FAQ section where they cover almost everything. Their staff is so prompt with responding and if they don't have an immediate answer they will forward you to someone who does. Since I have moved from PC America and Revel at two of our different stores to Toast and the staff have been raving how it immensely helped them do their jobs.

Great pos

May 30, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use and very simple and clear layout for each screen. And it is very easy to modify new changes. And the website is reliable to give most current updates in sale and labor and other statistics.

Cons: I wish that an apple app will be available soon to make it easier for management staffs to check on immediate statistic. Also the customer service takes forever to reach every time we call. And the customer service representatives respond in emails , most of the time they don't really know what the real answers they are providing but some generic email templates. And they will ask you to call them if you have any questions. So yes, you are back to square one.

Best POS experience ever

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Its a true partnership, Toast is a company that stays true to their word and works with you to reach your goals. Its always growing and becoming incredibly robust; from the the enterprise level, to the day to day features for the servers. Its a wonderful platform

Cons: It still has some work to be done with the Enterprise menu management, it is really hard to keep organized in its current format. Enterprise reporting times out often, and it becomes a bit of hassle to pull a large report.

Love my TOAST

Apr 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: adaptability, visibility and ease of use

Cons: constant changes and updates, usually good, but most times, a hassle for the management staff. The install was not done as professionally as I expected, but support has been great.

Overall: As a small business owner, I am able to stay on top of activity even when I am not physically @ my location. Keeps me in touch all over, even in Costa Rica on vaca, was able to see if anything was amiss.

The new system(had for a year in January) has made me feel much more confident in my staff and in my actions that are helping to increase my bottom line.

Capterra loader

POS system for nimble operations

Apr 26, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The whole system has been great to work with. From implementation to daily use it is very streamlined and operational. Ease of use and intuitive process reduces training time for new staff. Easy to change data quickly from anywhere in the building

Cons: Some of the report is basic and could be more specific or drill down more.

Overall: Toast is flexible for multi concept companies where you need the POS to perform differently while still having the ability to manage and report multi unit operations

Pretty solid overall.

May 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Best part is the ability to keep swiping CC if/when internet goes down. customer service is pretty good overall. Ease of use and gives me ability to make changes on the fly

Cons: Customer service is good most the time but......and they do not offer price breaks for multiple stores

Overall: Ease of use, ability to track sales and P&L ability

Time for Toast

Apr 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: A couple of years ago Costa Vida completed an extensive search for a POS system that would replace our outdated Micros 3700 platform. After reviewing more than a dozen options, we selected Toast and launched our first location with them in July of 2015. Immediately we saw improvements in speed and processing. Our cashiers learned the system quickly, and were able to fly around the screens inputting orders. The customer support during the past couple of years has been outstanding.

Pros: It is quick to implement, quick for our people to learn, and has proven to be very reliable.

Should be better

Dec 04, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The software has some features that are convenient such as the ability to pull up a customer receipt then either email it to them or text it to them. same with retrieving credit card payments etc. You can program new items easily. You can mark items that are low or out of stock and the server will see the prompt when they try to place an order.

Cons: The handhelds are fussy they lose connection easily which can create issues with ghost checks etc. The back office reporting is generic and feels like it's in the early stages. The credit card deposits are always off because they have a problem from when they merged American Express with Visa/Mastercard, so I always have to go back into my accounting program to change the total, this has been going on for over 3 months and they have still not fixed the problem.

Overall: Overall the program has promise but if you have a large menu and like your tickets in a specific format you will have difficulty trying to make it your own. I think as they become bigger and they hear more feedback they will hopefully become better at the restuarant industry.

Vendor Response

by Toast on January 29, 2019

Hi Carol, Jasmine from Toast here. You are correct- we love getting feedback so we can continue to improve our product and we hear you. Please continue to work with Toast Support to help solve your issue with credit card deposits by calling (617) 682-0225, or log on to Toast Central to chat with them live during business hours. We want to find a solution for you!

NOT WORTH THE MONEY

Jan 05, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: They grew too fast and lost sight of what they were doing. They have lost control and customers are suffering. We have had the system for 1 year and are in the process of purchasing a new system.

Pros: There are not many pros to this system. Appears to be easy when watching the demos however the reality is that if you do anything custom in your restaurant this is not the program for you.

Cons: The upfront cost for hardware is expensive compared to other systems. They will sell you on a low monthly charge however if you want to use all of the features that they will sell you on you will pay dearly. Just a simple integration with a scheduling program will add an additional monthly charge. They will tell you that their credit card processor is competitive however do your homework - you will find out they are way overcharging for what most processors charge restaurants. Tech support is almost non existent. They have started using third party re-sellers which has confused the tech support even more. The third party re-seller that we have had to use (after being sold on the product by Toast direct) have made our lives miserable with the "that's a toast problem" or "we will get back to you when we get an answer from Toast support". If you have to go thru a third party do not buy this system, you will no longer be able to contact toast directly for help.

I use toast primarily for referencing sales and labor reports

Sep 20, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that you can access all information from virtually anywhere there is internet access - you don't need to be on a POS tablet/station.

Cons: There are some clunky aspects - the first that comes to mind is that you are unable to access archived users and re-activate them yourself. You have to email or call support in order to access their records. In an industry where the workforce is ever changing - this doesn't really make sense.

Toast has been a huge upgrade for our restaurant.

Jul 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like the most about the software is the constant upgrade, how easy it is to use, the back office is fantastic!! We had Micros before we switched to Toast and it's like we came out of the dark age and into the modern world!

Cons: Honestly not much we don't like.....maybe that SOMETIMES it lags. We don't experience that too often but it does happen from time to time.

Overall: Made daily operations at the restaurant much quicker and smoother.

Toast - The All in One

Feb 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows for a lot of functionality, but only if you want it. If you don't need to use a function you don't need to mess with it after the initial setup with Toast's menu team.

Cons: It can be overwhelming for smaller stores that can't devote the time to learning the intricacies.

Vendor Response

by Toast on March 05, 2019

Hi Aaron, Jasmine from Toast here. Thank you for your review! I'm glad you can see Toast's scalability to fit the needs of all our customers.

Pizzeria Toasttab POS

Oct 20, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy of use and great Tech support.

Cons: Rewards program to recognize phone numbers and names when assigning support.

Tech support need to assign ticket numbers so it easy for you to talk to the same Tech person.

Overall: Great system that the company is constantly improving. Make keeping track of business and easy. This system has a reporting system that let's you see from anywhere how business is performing. The online menu is a feature all customers will love with a layout that is mobile friendly. The rewards program needs a little work yet with how points cannot be assigned, but is worth the investment. Overall a great system to have.

Recommendations to other buyers: Keep improving your a great company with a good product.

Great POS for the money

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, quick editing.

Cons: When the network goes down between tablets.

Overall: We use this software in A fast-paced restaurant environment. It is great to be able to take the tablets to the tables and get orders on the go no more running back-and-forth no more paper . It is easy to program and reprogram on the go with the quick edit feature. Every restaurant should have the ability to provide the high service standard thus pos provides.

Recommendations to other buyers: Software does not track individual sales, just by who started which tab.

Dynamic Product That Keeps Getting Better

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to train employees on and use. It is constantly being updated to include more robust functions.

Cons: The only con is occasionally it updates too fast before you get a chance to truly learn how to use the current functions.

Overall: Toast is a great online POS Solution. The online ordering, gift cards and rewards has made an impact on our business. They also back up their product with solid customer support.

Great POS system after using Micros

Jan 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to add, change or delete items. Great for getting real time sales reports as well as items sold in real time. Always updating as more users offer feedback.

Cons: Sometimes a little slow.

Overall: My restaurant had a Micros POS system for over 12 years. When we expanded and renovated, we had to expand our system. Micros was too expensive and we began to look for alternatives. We chose Toast after looking at many options and it was a great choice. Restaurant specific so they understand what restaurants need. Very intuitive and with all information in the cloud, easy to change items, prices anytime and get real time reports. Great support, too. Highly recommended.

Best thing to happen to our restaurant!

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is the biggest pro for Toast. From initial training through menu editing and reporting, everything is very intuitive and easy to understand. I can hand a new server a tablet and they can input an order without any help, right from day 1.

Cons: Right now it is not pizza based. It works, and works well in our restaurant, but things like changing the size of a pizza are not possible right now. I hear it is in the works though.

Overall: It increased efficiency and accuracy in every part of our restaurant. The reporting is incredibly detailed, yet easy to navigate.

toast

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: simple to use and a great value for the money

Cons: lack of some simple features, and online discounts. delivery mapping system sucks since they changed away from google maps as a provider

Overall: not bad but could be better