# Toast POS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Toast POS Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more.

Source: https://www.capterra.com/p/136301/Toast-POS

---

# 

 Toast POS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on May 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Toast POS

## What is Toast POS?

Toast is a point of sale and management system that helps businesses improve operations, increase sales and create a better guest experience. Toast customers can easily fulfill orders, update online and in-house menus, and manage staff payroll. With online ordering, advanced real-time reporting and loyalty programs built in, Toast eliminates the need to juggle multiple vendors and dramatically cuts costs.

## What is Toast POS used for?

[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/)

Recognitions

Shortlist

Overall rating

Based on 551 user reviews

Reviews sentiment

Positive

79%

Neutral

8%

Negative

13%

Pros & cons

Highly customizable and intuitive system

Comprehensive and evolving features

Frequent glitches and unresolved problems

Slow and unhelpful phone support

Starting price

$69

Flat Rate, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

-   Food Delivery / 2025
-   Online Ordering / 2025
-   Point of Sale / 2025
-   Restaurant Management / 2025
-   Restaurant POS / 2025
-   Retail POS System / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Toast POS alternatives

[3.8 (720)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

Starting price

$349.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

68%

of reviewers

rated it above 4 stars

[4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.1 (76)](https://www.capterra.com/p/122189/HungerRush360/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[3.8 (412)](https://www.capterra.com/p/140677/TouchBistro/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

72%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/136301/Toast-POS/alternatives/)

## FAQs about Toast POS

Overview

### What problems does Toast POS solve?

Toast POS solves slow restaurant service, hard-to-train staff, disconnected payroll and labor workflows, and poor visibility into sales across locations. Servers, managers, owners, and back-office teams use it to speed ordering and payment, simplify menu and employee updates, and access customizable reports and remote management without relying on legacy systems.

Answer based on 290 reviews

Overview

### Which roles and teams benefit most from Toast POS?

Toast POS is most used by restaurant owners, general managers, and operations leaders who need to run daily service, track sales, manage staff, and monitor multi-location performance. Front-of-house teams use it to process orders and payments quickly, while accountants and office managers rely on reporting, reconciliation, and financial oversight.

Answer based on 539 reviews

Overview

### What company size and industries is Toast POS built for?

Toast POS is built primarily for small businesses, which make up 89% of reviewers, and for restaurants, the top industry at 51%. It focuses on foodservice and retail providers, with strong adoption in Food & Beverages at 28% and Hospitality at 8%, while also serving midsize and enterprise businesses.

Answer based on 551 reviews

Features and Usability

### What are the key features of Toast POS?

Toast POS includes core restaurant POS features like order entry, table management, split checks, payment processing, and real-time sales reporting. Differentiating features include handheld tablets for tableside ordering and payments, online ordering, kitchen display workflows, multi-location menu management, and mobile access for remote reporting and menu updates.

Answer based on 223 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Toast POS offers a free version, while the Point of Sale plan starts at $69/month flat rate; the Starter Kit supports up to two terminals, with added charges for extra devices. Reviewers often call pricing reasonable and flexible, though some say add-ons, hardware, and processing fees can make costs climb.

Answer based on 64 reviews

Integrations

### Which third-party tools and platforms does Toast POS integrate with?

Toast POS integrates with over 70 third-party tools, including 7shifts and Sling for scheduling, DoorDash, GrubHub, and Chowly for online ordering and delivery, OpenTable for reservations, QuickBooks Online for accounting, and xtraCHEF and BevSpot for inventory and food-cost management.

Answer based on 69 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Toast POS?

Toast POS is generally quick to onboard for servers and frontline staff, with many reviewers saying new hires learn core tasks fast. Training is available in person, live online, through webinars, documentation, and videos. Managers and admins usually need more time for setup, payroll, reporting, and deeper configuration.

Answer based on 73 reviews

Getting Started and Support

### What customer support options does Toast POS offer, and how do users rate the experience?

Toast POS offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live representatives. Users often describe support as responsive, helpful, and easy to reach for routine questions, but experiences vary: some report long hold times, limited follow-through, and slower resolution when issues need escalation.

Answer based on 223 reviews

Security

### How does Toast POS handle data security and access control?

Toast POS uses automatic session lockouts, secure payment processing, contactless handheld payments, and tablet signatures so cards stay with customers instead of staff. It also supports editing user permissions from the back end. Some reviewers report clunky permission setup, location-based access limits, visible manager passwords, and disruption during security system changes.

Answer based on 13 reviews

## Who uses Toast POS?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 104 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 104 reviews

Administrative

29%

Administrative

29%

Entrepreneurs/ Owners

22%

Sales & Business Development

7%

Customer Services & Support

7%

Others

34%

Top industries

Based on 104 reviews

Food & Beverages

40%

Restaurants

38%

Hospitality

17%

Entertainment

3%

Other

2%

## Pros and Cons

Highly customizable and intuitive system

88% positive reviews out of 125

Most reviewers indicate ease of use is enhanced by extensive customization, intuitive design, and straightforward setup.

Adam G

General Manager, 11 - 50 employees.

"The product is solid. If you are looking for a highly customizable system, Toast is perfect for you."

Frequent glitches and unresolved problems

76% negative reviews out of 58

Most users report bugs and issues disrupt operations, with slow or ineffective resolutions causing ongoing frustration.

Comprehensive and evolving features

84% positive reviews out of 38

Most reviewers describe features as robust, frequently updated, and adaptable to various business needs.

Sara B

HR Manager, 201 - 500 employees.

"Ease of use for front of house team members, and guests and the many different features that Toast POS has that can be specified to our needs."

Slow and unhelpful phone support

78% negative reviews out of 46

Most reviewers indicate phone support involves long waits, repeated explanations, and unresolved technical concerns.

Intuitive and efficient navigation

92% positive reviews out of 36

Most users comment navigation is simple, with organized layouts and quick access to essential functions.

High and unclear fees

89% negative reviews out of 38

Most users say fees and charges are excessive, with hidden costs and refund difficulties impacting overall value.

Jessica R

Owner, 2 - 10 employees.

"The cost was not worth what you get from the software and was much higher than its competitors. While start up cost was relatively low, the monthly fees, hidden fees, fees for every single thing add up and it becomes a very expensive monthly bill."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Payment Processing

4.3 (196)

67.86% of 196 reviewers that rated this feature as important or highly important

You benefit from fast, reliable payment processing that accepts various methods, including Apple and Samsung Pay. Reviewers indicate deposits arrive quickly and appreciate offline functionality, but some report network outages and wish for more flexible processing rates.

Sales Reports

4.3 (186)

64.52% of 186 reviewers that rated this feature as important or highly important

With this capability, you can access detailed, customizable sales data from any device. Users think the reports are easy to read and helpful for tracking trends, though some mention limitations on data range and a desire for more customization options.

Order Management

4.1 (160)

56.25% of 160 reviewers that rated this feature as important or highly important

This aspect helps you track, edit, and prioritize orders efficiently, integrating with delivery partners like Uber Eats and DoorDash. Reviewers appreciate the streamlined workflow and organization, though some mention occasional routing issues and desire more flexibility for complex setups.

Online Ordering

4.2 (125)

60.80% of 125 reviewers that rated this feature as important or highly important

It gives you seamless integration with platforms like DoorDash and Uber Eats, allowing orders to flow directly to the kitchen. Some reviewers find it boosts sales and is easy to set up, though a few mention high fees and occasional customer confusion.

Order Entry

4.5 (87)

75.86% of 87 reviewers that rated this feature as important or highly important

Toast POS offers a straightforward and customizable order entry process, making it easy for staff to categorize, modify, and input orders quickly. Reviewers appreciate how intuitive and user-friendly it is, noting minimal training is needed and accuracy is consistently high.

For Restaurants

4.3 (168)

65.48% of 168 reviewers that rated this feature as important or highly important

Serves restaurants

Toast POS 82 features

Define levels of authorization for access to specific files or systems

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Scan barcodes to ensure accurate pricing and label tracking

Create, manage, and send invoices or bills to customers

Accounting functionality within the system, not requiring integration with third-party tools

Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances

Tracking, calculating, and paying commissions and earnings to employees

Manage, organize, and store contact information

Accept and process credit card transactions

Record customer information, purchase history, and other notes

Store and organize information about customers and previous interactions

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Import and export data to and from software applications

Protect sensitive data for digital privacy

A note of the expected delivery date and time

Manage order deliveries until they are received by the customers

Track products that are for sale at a reduced price or part of coupon promotions

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Electronically collect payments for goods or services

Digitally sign online documents

Create and send email blasts/campaigns

Track employee schedules, availability, and performance across projects and tasks

Dispatch food deliveries

Software used by Bakery shops and services

Designed for bars, clubs, nightclubs, etc.

Designed for food trucks

Serves restaurants

For Retail Stores

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Integration with Internet of Things devices to automate real-time tracking, data collection and other processes

Collect, organize, and track inventory/product data including item numbers, descriptions, etc.

Allows users to view inventory and build a menu that's appropriate

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Create and edit a list of food/beverage items

Access software remotely via mobile devices

Clients can submit payments via mobile devices

Manage and support multiple locations

It gives you seamless integration with platforms like DoorDash and Uber Eats, allowing orders to flow directly to the kitchen. Some reviewers find it boosts sales and is easy to set up, though a few mention high fees and occasional customer confusion.

Accept and process online payment transactions

Toast POS offers a straightforward and customizable order entry process, making it easy for staff to categorize, modify, and input orders quickly. Reviewers appreciate how intuitive and user-friendly it is, noting minimal training is needed and accuracy is consistently high.

This aspect helps you track, edit, and prioritize orders efficiently, integrating with delivery partners like Uber Eats and DoorDash. Reviewers appreciate the streamlined workflow and organization, though some mention occasional routing issues and desire more flexibility for complex setups.

Schedule an order online for a future time/date

Track orders throughout the fulfillment process

Automate order processes to improve operational efficiency in fulfillment, shipping, and more

You benefit from fast, reliable payment processing that accepts various methods, including Apple and Samsung Pay. Reviewers indicate deposits arrive quickly and appreciate offline functionality, but some report network outages and wish for more flexible processing rates.

Accept and process customer payments for products or services using hardware and software

Integrates with point of sale (POS) systems

Tool used to determine accurate pricing and product eligibility for borrowers

Ability to link barcodes or serial numbers with specific items for identification

Design, communicate, and distribute incentives to perform a specific action

Analyze and gain insights into data in real-time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Upload, track, and submit receipts in a central database

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants

Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process

Track and facilitate returns of products sold

See what items have been returned

With this capability, you can access detailed, customizable sales data from any device. Users think the reports are easy to read and helpful for tracking trends, though some mention limitations on data range and a desire for more customization options.

Generate separate bills for various meals and combos within a complete order

Send messages via SMS

Distribute a bill into multiple payers according to the proportion suggested by the payers

Schedule shifts for staff/employees, track hours worked, and manage staff payroll

Track the status over time for a request, process, asset, or transaction

Assign waitstaff and coordinate the table services

Set up connections to third-party platforms to improve business processes

Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Record, update and manage waiting lists

Customize website features

Get Advice

We can help you find the software with the features you need.

Features

4.1 (534)

4.1

Based on 534 reviews

## Pricing

Value for money

3.8 (463)

Free Version

[View pricing plan details](https://www.capterra.com/p/136301/Toast-POS/pricing/)

Point of Sale

$69.00

Flat Rate,Per Month

It includes:

-   Hardware Configuration
-   24 / 7 Customer Support
-   Installation and Configuration
-   Order Management
-   Digital Menu
-   Mobile Payments
-   Guestbook

Value for money

3.8 (463)

3.8

Based on 463 reviews

## Integrations

[

OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[

7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[

Homebase](https://www.capterra.com/p/153076/Homebase/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[

HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)[

Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[

Proliant](https://www.capterra.com/p/187093/Proliant/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (515)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (515)

3.7

Based on 515 reviews

## User reviews

Overall rating

4.2

Based on 551 reviews

Filter by rating

5(320)

4(118)

3(42)

2(17)

1(54)

Mentioned topic

Sorted by most recent

LA

Lauren A.

Administrator

Restaurants

### "Great POS System!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 29, 2026

Overall, we have had a great experience with Toast. The program is intuitive and I love the different subscriptions and programs that are available. Troubleshooting is easy. The point of sale is easy to update and the staff likes the interface.

Pros

Easy to use, in depth reporting, employee time management and scheduling with sling. Fast support response time. Sales data syncs with our accounting system seamlessly and is highly customizable though xtrachef.

Cons

Permission sets for employees can be confusing. We also use xtachef. The xtrachef add on is robust and can be a little counterintuitive

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[Homebase](https://www.capterra.com/p/153076/Homebase/)

Both systems did not have the features that could keep up with our growth and needs. Toast has everything is one place.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Manager

Food & Beverages

### "Toast Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

April 22, 2026

Generally good. Support can be pretty lacking for the backend and a lack of knowledge seems to exist in that regard.

Pros

The retail inventory UI makes it easy to work through inventory trends and identify products for reorder.

Cons

Inability to save table column organization for recall. No report building wizard. OOS items cannot be sold and do not show price when recalled from the POS station. This is a major drag as any incorrectly OOS item really slows down checkout. Showing price would atleast allow for quick checkout as an open item.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TM

Terry M.

Manager

Restaurants

### "Good product for a Restaurant"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

March 21, 2026

Great product easy to use and train employees on. Gives a great amount of important information .

Pros

The ease of understanding daily sales. The mobile app allows me to track Sales when I am off property right on my phone

Cons

They make changes to reports but the legacy reports gave better information. Getting in touch with a sales rep is difficult.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PD

Patricia D.

Loan servicing representative

Banking

### "You now have control over paying your bill at restaurants."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 27, 2026

Overall I love using the Toast Pos application to check out at restaurants. It saves so much time and frustration making eating out a pleasant experience.

Pros

As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing.

Cons

What I like least about toast POS is that there can be issues with the payment. Sometimes one side don’t speak to the other side which causes issues.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AF

Adashia F.

Owner

Health, Wellness and Fitness

### "Good food ordering platform with no extra fees"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 2, 2026

Does the job for what it is. I use it every time I order from my favorite food spot. No extra fees which is nice.

Pros

VALUE FOR MONEY - no extra fees BUGS AND ISSUES - minimal RESTAURANT MANAGEMENT - decent CARD PAYMENT - does the job

Cons

CUSTOMER SUPPORT - have not had to use, so no complaints SECURITY - have not had problems, unsure of how secure platform is

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Allie H.

Founder

Hospitality

### "Toast is best in class "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 28, 2026

Pros

Toast is best in class not only because of it's commitment to innovation but also the quality of customer service. No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech.

Cons

I would say the only thing about Toast that I don't like is their pricing for implementing integrations. Because even when the integration is necessary, myself or my consulting clients have a hard time justifying the additional spend over necessary expenses.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Elizabeth L.

WAITRESS

Food & Beverages

### "Toast - yes!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 27, 2026

Overall, I love Toast. Easy to use, Efficient. User friendly, and gets the job well done. If i were to open a new restaurant, this is what I would use.

Pros

I love Toast. I am a waitress, and whenever I apply for a new waitressing gig, I am always very please if they use Toast.

Cons

There isn't much i don't like about Toast. Its pretty self explanatory and updates fairly quickly. Sometimes most of the aggravations come from managers not updating the information.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Admin

Education Management

### "Beware! Toast may take your money and give you nothing in return"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 19, 2026

I purchased a gift card for someone else on Dec. 24, but the restaurant I bought from was closed, permanently. My first question is why is Toast taking $100 for a gift card when the business is closed? Of course, when I learned the restaurant was closed, I called Toast's customer service. They said I need to get the refund from the restaurant, which is ...closed. They said there is no way for them to refund me. \[sensitive content hidden\] got right snippy too when I asked for a supervisor. He said I could not talk to anyone else and told me since I have nothing else, he was going to hang up on me. So, basically, I now am out $100 because they have no oversight. Like many of these companies, it's all good until there's a problem. When there's a problem, Toast has absolutely no plan at all for the consumer.

Pros

It was a very easy way to lose $100. They list restaurants, even ones that are not open, so be careful!

Cons

Toast sold a gift card for a restaurant that was no longer in business. They have no customer service for users. None. At. All.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CC

Chris C.

Payroll Manager

Hospitality

### "Toast Gets The Job Done"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

November 28, 2025

Pretty good! I don’t have a ton of experience with POS systems, but Toast is my favorite of the ones I have used.

Pros

I like that it is cloud based and from the admin side can be accessed from anywhere, allowing for easy remote work.

Cons

The biggest con is that you are not able to export order details into excel to use pivot tables and other excel functions. Als that when viewing an individual check on back end, it is not full screen

Switched from

[Aloha](https://www.capterra.com/p/178235/Aloha/)

Wanted a cloud based system that could be accessed from anywhere

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BD

Barrett D.

Night Auditor

Hospitality

### "Toast POS is a good program for businesses"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 7, 2025

My overall experience with Toast POS has been great. The only aspect I don't enjoy is the connectivity issues with external programs. It doesn't happen all the time but when it does, it creates issues. The software runs efficiently and the layout is very organized.

Pros

The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. I enjoy that the system will lock out after a period of time of not using it; prevents theft and guest information being leaked. I really enjoy that you can have tap-to-pay as an option; this really helps with efficiency. We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized.

Cons

The only aspect I don't enjoy about Toast POS is that it will have a difficult time communicating with an external software (Roommaster). The company I work for uses Toast POS to charge guests to their room number; sometimes the systems don't communicate and tabs are left unpaid.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/136301/Toast-POS/reviews/)

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