--- title: "Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Toast POS the right Bakery solution for you? Explore 554 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136301/Toast-POS/reviews/" page_type: "reviews" language: "en" --- Toast POS 4.1 (554) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Toast POS Ease of use 4.2 Customer Service 3.7 ## Pros and Cons in Reviews BD Barrett D Night AuditorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized.“ November 7, 2025 CC Chris C Payroll ManagerHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “The biggest con is that you are not able to export order details into excel to use pivot tables and other excel functions.“ November 28, 2025 CH Carmen H Marketing ExecutiveRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Toast POS not only solve our issues with table turn and bottlenecks, it also gives solution for back-office management automating cost management and daily sales report.“ April 13, 2025 YK Yaar K Co OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Worse working experience with this company I will advise all small businesses not to switch to toast I switched to toast a month ago I changed my banking account before starting with toast and provided all the required information to them ( all relevant emails from toast employees I have if someone wants to see) now it is third week and we didn’t get a single penny in our account from toast.“ March 17, 2025 PD Patricia D Loan servicing representativeBanking, 10,001+ employeesUsed the software for: 1-2 years. “As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing.“ February 27, 2026 Michael B ManagerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “This is a major drag as any incorrectly OOS item really slows down checkout.“ April 22, 2026 LD Lindsey D ManagerFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “I’ve made new menus, created LTO offers, and helped cater the online platform to our restaurants needs.“ February 17, 2025 AU Alexandr U DirectorRestaurants, 2 - 10 employeesUsed the software for: I used a free trial. “Throughout this period, we received repeated assurances that the refund was being processed, yet nothing has been returned.“ June 25, 2026 ## Showing most helpful reviews Showing 1-25 of 554 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth L. WAITRESS Food & Beverages Used the software for: 1-2 years ### "Toast - yes!" January 27, 2026 5.0 Overall, I love Toast. Easy to use, Efficient. User friendly, and gets the job well done. If i were to open a new restaurant, this is what I would use. Pros I love Toast. I am a waitress, and whenever I apply for a new waitressing gig, I am always very please if they use Toast. Cons There isn't much i don't like about Toast. Its pretty self explanatory and updates fairly quickly. Sometimes most of the aggravations come from managers not updating the information. Review Source ED Eddie D. General Manager Entertainment Used the software for: 1-2 years ### "Mighty mouse of the POS world." July 4, 2025 5.0 Overall it speeds profitability through short training, consistent operation, while allowing for quick transaction. Pros How user friendly it is for both team members and guests. Transactions are transparent and efficient. I love how small the hardware footprint is. Cons The security feature on the setting I have experience with allowed for team members to observe manager passwords and easily exploit. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS Toast was the more robust platform. Toast is well suited for F&B Review Source AU Alexandr U. Director Restaurants Used the software for: I used a free trial ### "Misled During the Sales Process" June 25, 2026 1.0 We signed a contract with Toast in July 2025 and paid a £500 deposit plus an initial payment of £195.60. Within two weeks, we cancelled the agreement after discovering that key information provided during the sales process was inaccurate. The system was never installed, and we never used any Toast services. Almost a year later, we are still waiting for the return of our funds. Throughout this period, we received repeated assurances that the refund was being processed, yet nothing has been returned. Extremely disappointing experience and poor handling of what should have been a straightforward issue. I would urge other businesses to carefully review all installation requirements and contractual terms before signing Pros Unfortunately, I was unable to use the system because we cancelled the contract shortly after signing. Therefore, I cannot fairly evaluate the product itself or its features. Cons I cannot comment on the software itself because it was never installed or used. My concern relates to the sales process, where key information about the installation requirements was inaccurate, and the subsequent handling of our refund request, which remains unresolved almost a year later. Review Source AS Alex S. Restaurant Manager Hospitality Used the software for: 2+ years ### "Toast, functionality and portability " April 24, 2025 5.0 Positive, they have live support ready to answer most of our concerns. They have options for screen sharing as well. So you can show them what the issue is right on the POS. Pros Functionality, ease of use of the POS and tons of features and options that can be modified to our liking. AI driven campaigns and promos, with real time sales tracking. Cons If using multiple restaurants, and one employee works at two of them, the manager even with full access for the first restaurant, it cant make employees changes like wage or permission. That should be fixed by location, because that employee may work different positions with different permission…. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Lightspeed was to glitchy and support was relatively slow Review Source EW ELIZABETH W. company cordinator Restaurants Used the software for: 1-2 years ### "TOAST POS SOFTWARE" July 7, 2025 5.0 VERY GOOD TO NAVIGATE AND ENTER INFORMATION FOR THE BUSINESS. IT IS EASY TO ADD AND EDIT ITEMS. ALSO TO ADJUST LAYOUT OF THE FLOORPLAN. Pros ACCESS TO CHECKS AND REPORTS. JUST WHAT YOU NEED ON EACH CELL. WORKS VERY WELL WITH RESTURANT NEEDS. Cons I AM NOT A FAN OF THE WHITE SHELL FOR THE EQUIPMENT AND THE STAND. IT SHOWS MORE DIRT THAT IS HARD TO PREVENT IN THE WORKSPACE. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) SYSTEM CRASHES UNDER HIGH VOLUME DAYS MORE THAN ONCE Review Source VR Verified Reviewer Manager Food & Beverages Used the software for: 2+ years ### "Toast Review" April 22, 2026 4.0 Generally good. Support can be pretty lacking for the backend and a lack of knowledge seems to exist in that regard. Pros The retail inventory UI makes it easy to work through inventory trends and identify products for reorder. Cons Inability to save table column organization for recall. No report building wizard. OOS items cannot be sold and do not show price when recalled from the POS station. This is a major drag as any incorrectly OOS item really slows down checkout. Showing price would atleast allow for quick checkout as an open item. Review Source BD Barrett D. Night Auditor Hospitality Used the software for: 2+ years ### "Toast POS is a good program for businesses" November 7, 2025 5.0 My overall experience with Toast POS has been great. The only aspect I don't enjoy is the connectivity issues with external programs. It doesn't happen all the time but when it does, it creates issues. The software runs efficiently and the layout is very organized. Pros The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. I enjoy that the system will lock out after a period of time of not using it; prevents theft and guest information being leaked. I really enjoy that you can have tap-to-pay as an option; this really helps with efficiency. We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized. Cons The only aspect I don't enjoy about Toast POS is that it will have a difficult time communicating with an external software (Roommaster). The company I work for uses Toast POS to charge guests to their room number; sometimes the systems don't communicate and tabs are left unpaid. Review Source PD Patricia D. Loan servicing representative Banking Used the software for: 1-2 years ### "You now have control over paying your bill at restaurants." February 27, 2026 5.0 Overall I love using the Toast Pos application to check out at restaurants. It saves so much time and frustration making eating out a pleasant experience. Pros As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing. Cons What I like least about toast POS is that there can be issues with the payment. Sometimes one side don’t speak to the other side which causes issues. Review Source Allie H. Founder Hospitality Used the software for: 2+ years ### "Toast is best in class " January 28, 2026 5.0 Pros Toast is best in class not only because of it's commitment to innovation but also the quality of customer service. No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech. Cons I would say the only thing about Toast that I don't like is their pricing for implementing integrations. Because even when the integration is necessary, myself or my consulting clients have a hard time justifying the additional spend over necessary expenses. Review Source TM Terry M. Manager Restaurants Used the software for: 2+ years ### "Good product for a Restaurant" March 21, 2026 4.0 Great product easy to use and train employees on. Gives a great amount of important information . Pros The ease of understanding daily sales. The mobile app allows me to track Sales when I am off property right on my phone Cons They make changes to reports but the legacy reports gave better information. Getting in touch with a sales rep is difficult. Review Source JI Jackie I. Event sales coordinator Hospitality Used the software for: 1-2 years ### "Toast Review" May 5, 2025 5.0 It’s been great! It’s a very organized software which makes it easy to do things both in person and from home online. Pros The pros is a lot of the sales summaries can be located online which makes it easy to look up specific bills etc. Cons I don’t love that the POS can only have on bill open at a time. It makes it challenging for buyouts. Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Cost of our old system was way too expensive. Toast was affordable and convenient for our venue. Review Source TM Todd M. President Food & Beverages Used the software for: 1-2 years ### "Toast POS for your restaurant" February 7, 2025 3.0 It's been decent. The sales push was a bit too much. I felt rushed. The dangling of discounts that were going to expire etc...The system has worked well though for the last few years. Pros It's ease of use. The plug and play setup. Cons There's not enough of a rollout. Lots of seminars and video conferencing but for my personality, I would've liked to have a rep show me some hands on traning. Switched from [Restaurant Manager by Action Systems](https://www.capterra.com/p/2303/Restaurant-Manager/) Wanted to be able to manage the restuarant from afar. It did the trick. Review Source Response from Toast February 11, 2025 Hello Todd - We truly appreciate your feedback! It’s great to hear that Toast has made managing your restaurant easier. We understand that training styles matter, and we’ll take your insights to heart. Thanks for being a valued part of the Toast community! TS Todd S. Owner Hospitality Used the software for: 6-12 months ### "Terrabile customer service" October 25, 2024 3.0 Not good, not a good experience with post purchase. They really sound great until you sign and then good luck. Pros Handheld and xtra chef are good products Cons There customer support is terrabile and if they approach you about payroll you better run. Switched from [Shift4](https://www.capterra.com/p/70936/Shift4/) Handhelds are not very effective and software issues. Review Source Response from Toast November 5, 2024 Hello Todd - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. PM Paulette M. CFO Restaurants Used the software for: 6-12 months ### "Best & Most Efficient POS System we have used in our 27 Years in Business" December 13, 2022 5.0 The best POS system we have ever used. It provides all the tools we need to run our small business. We will never go back and I love that you guys are constantly adding more features. Pros Online Ordering, reporting, ease of Menu updates, delivery by DoorDash… there is anything that I’m not impressed with. Cons Truly nothing… I absolutely love all the features that Toast offers Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS For a pizzeria it offered way more options… square just wasn’t as flexible with pizza combinations and delivery services Switched from [HungerRush](https://www.capterra.com/p/122189/HungerRush360/) Toast is way more technologically advanced Review Source AE Ashley E. Accountant Accounting Used the software for: 2+ years ### "Toasts to Toast" January 26, 2024 5.0 Pros Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with. Cons Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love! Switched from [Focus Restaurant POS Software](https://www.capterra.com/p/155045/Restaurant-POS-Software/) A client acquired another store location that was using Focus. Wanting a streamlined tech stack was the main reason for switching to Toast, but the functionality of Focus for all departments involved in restaurant operations just doesn't compare to Toast. Review Source Response from Toast January 31, 2024 Hi Ashley, thanks for taking the time to share your experience using Toast! We encourage you to join our online community at Community.toasttab.com to connect with other restaurant leaders. Hope to see you there! AF Adam F. Owner Food & Beverages Used the software for: Less than 6 months ### "All function, little form" March 27, 2023 5.0 Working with a product that was actually intended for restaurants and not as a one-size-fits-all for any retail application has been wonderful. Pros Toast POS works exactly how it's supposed to, and meets every functional need we've had. Cons The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Because I've never felt more undervalued as a customer than I did with Square. Their support was a nightmare. Review Source Response from Toast August 27, 2023 Hi Adam, Thank you for choosing us as your POS provider. We appreciate the incredible 5-star rating. We'll continue working hard to make every interaction with Toast memorable. RB ROB B. Owner Food & Beverages Used the software for: 2+ years ### "Over all a good decision" December 15, 2023 4.0 We are happy, server dig it and we are looking at otherways to see it. SOme of the features like event management or online ordering are too pricey for a small store. Pros Working with toast on the set up was great and easy. As we have grown their support has been solid. Not like other POS we have used in the past. Cons Reporting is eh and needs work...mostly data is there, just not obvious how to get what you need and they have to data dump and email it. Also, menus for serving customers can get a little much drilling sometimes 2-3 levels deep to do an 8 oz brown ale. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS Better support upfront making the decision, price was fair, and cc pro fees were good., Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) It was too basic and lacking. Was good for a first year brewpub but as we grew, it did not. Review Source Response from Toast January 3, 2024 Hi Rob, thanks for sharing your experience using Toast. CM Chris M. Owner Food & Beverages Used the software for: 2+ years ### "Please get decent support for your product" March 13, 2025 1.0 Great when it works, but if you need help you may as well light it on fire. Pros Robust platform that allows multiple integrations. Cons Complete lack of support and service. Just "lost" 5,000 loyalty emails---ooops, sorry? They also nickel and dime you for everything you want to connect. Review Source Response from Toast March 17, 2025 Hello Chris - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously and we appreciate your honest feedback. AP Annalee P. General manager Dairy Used the software for: 6-12 months ### "Toast review 5/10" March 13, 2025 3.0 Used it daily as a normal user and it was okay. easy to catch on to but I found myself constantly waiting for the next screen Pros It was fairly simple to use without any knowledge of the software beforehand Cons It can often be very glitchy and will crash out Review Source Response from Toast March 18, 2025 Hello Annalee - Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately. JT Jeff T. Operations Support Leader Restaurants Used the software for: 2+ years ### "Toast POS - Positives and Negatives" January 6, 2025 4.0 Overall positive and pretty easy to use for employee processes Pros Very versatile. Allows for easy use as all applications are tablet and app based. Easily accessible information and editing from smart phone, computer and other hardware. Cons Some service outages (credit card processing) and difficult programming on the back end. Some technical issues and support isn't always able to figure it out at the first level. Review Source Response from Toast January 8, 2025 Thank you Jeff, we’re really grateful and appreciate you taking the time to share your rating with us! JR Jen R. Owner Food & Beverages Used the software for: 1-2 years ### "Beware of toast pos" September 17, 2024 1.0 Pros It was supposed ti be easy. It is not for a small business. Be ready to be a full tech ex0ert with zero help. Cons I gave a rep a low review. They took me off my account and I could not access my own business for more than 20 hours. I was on the phone for 34 minutes and not one person could figure out how to reinstate my account. But you better know they still charged my account even though I had zero access. This was live during my business hours. Toast admitted it was their own employee who did this. I'm going to keep posting this for every small business owner to see. We cannot allow these tech companies this power. Review Source Response from Toast September 23, 2024 We’re truly sorry for the inconvenience and frustration you’ve experienced. Your feedback is important, and we’re here to help make this right. A member of our support team will follow up with you shortly to provide support and further assistance. DG Denise G. General Manager Restaurants Used the software for: 2+ years ### "Great Resource for Restaurant Management" October 6, 2021 5.0 Overall happy with the product and will likely continue to be as they are forever growing, expanding, and adding in relevant new services frequently. Pros Toast has been a serious upgrade to our establishment. It is very user friendly and operates off a more "in the times" type of software than some other very outdated POS systems. All of their staff is friendly. The third party integrations are endless and offer something for all kinds of businesses. Online ordering and the ability to have an unofficial doordash partnership is very helpful and easy to use. Cons Support is not always the most efficient or informative. We often find where they simply cannot help us during odd inquiries or glitches, or we get multiple answers from different people. We also would like to see toast work on a table management and waitlist system that is actually functional for the restaurant. Currently, they offer third party table management integrations, but we have done trials with a few and none have quite what we are looking for. Review Source LL Larry L. GM/Owner Restaurants Used the software for: 2+ years ### "Toast at FCD" December 19, 2022 5.0 Toast takes the guess work out of what's moving and what's not, who is producing and who isn't. Tips tell me if my server is worth keeping. I have been satisfied with them overall. Pros The analytics and reporting are fantastic. Getting Toast go's for your servers allowed me to cut back on server staff and the servers make more money because they can turn 3 times as many tables Cons Their set up map for delivery is garbage, if you plan on having delivery go with a different system. They have been telling me for 3 years they are going to upgrade and instead we have 3rd party integration with delivery services which are way over priced. Reason for choosing Toast POS Android operating system Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Didn't have the options I wanted Review Source MT Michael T. Chief Creative Officer Restaurants Used the software for: 2+ years ### "The Cloud is the future " January 4, 2023 5.0 I have personally, been a Toast user for over 10 years and have seen the progression and realized what a great centralized system such as toast POS can do for the operation and control of our business, providing the nuclear us for various peripheral’s they give us insight into our total operation Pros Toast software is updated. Constantly, I find this refreshing and knowing that new features and securities are always top of mind from the engineers, we constantly submit future requests to help provide valuable input on the usefulness in the marketplace. Cons Often times, toast engineers, create features are pathways to solve issues, and Toast could do a better job at leading the operators know that these features exist, and the problem-solving is built-in Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Reason for choosing Toast POS Price features and trust Review Source EV Elizabeth V. manager Restaurants Used the software for: 2+ years ### "I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service" July 21, 2020 1.0 Additional CONS that didn't fit in the above box: \*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items. \*Can't use APPLE devices with Toast, only Android \*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.) \*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in. \*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle Pros \*user friendly \*online reporting accessible from anywhere \*online food ordering \*easy to add menu items Cons \*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.) \*no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue. \*support cases opened on their online platform are not addressed and no one calls restaurant to resolve \*No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval. \*Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote. \*Handheld device does NOT support ApplePay. \*ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front. \*No way to comp a gift card online and email it to a guest from Toast Central online. \*No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price. Reason for choosing Toast POS I thought Toast would be so much easier. In the beginning, I overlooked shortcomings because Toast had excellent customer service and they promised that when we submitted "feature requests" to improve Toast, that Toast would listen and slowly improve capabilities. We've seen very little of that. Additionally, their customer service has now tanked. Hold times are regularly over an hour. In the past, you could email support and now you can't. In fact, support emails you but you can NOT reply. It bounces back! They are still charging us for our closed location despite telling us they'd stop the billing until we could re-open after COVID. Toast changed our online ordering site and took away much functionality and now our guests complain that they can't order from us. Despite my repeated pleadings for someone to call me from Toast, no one ever calls. It is very disappointing! Review Source Response from Toast August 4, 2020 Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.