# Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Toast POS the right Restaurant Management solution for you? Explore 553 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews/ --- Toast POS 4.1 (553) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Toast POS Ease of use 4.2 Customer Service 3.7 ## Pros and Cons in Reviews BD Barrett D Night AuditorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized.“ November 7, 2025 CC Chris C Payroll ManagerHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “The biggest con is that you are not able to export order details into excel to use pivot tables and other excel functions.“ November 28, 2025 CH Carmen H Marketing ExecutiveRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Toast POS not only solve our issues with table turn and bottlenecks, it also gives solution for back-office management automating cost management and daily sales report.“ April 13, 2025 YK Yaar K Co OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Worse working experience with this company I will advise all small businesses not to switch to toast I switched to toast a month ago I changed my banking account before starting with toast and provided all the required information to them ( all relevant emails from toast employees I have if someone wants to see) now it is third week and we didn’t get a single penny in our account from toast.“ March 17, 2025 PD Patricia D Loan servicing representativeBanking, 10,001+ employeesUsed the software for: 1-2 years. “As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing.“ February 27, 2026 Michael B ManagerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “This is a major drag as any incorrectly OOS item really slows down checkout.“ April 22, 2026 Sara B HR ManagerRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “The reporting features, tip management, and online ordering are just a few of my favorite things about Toast.“ August 8, 2025 AU Alexandr U DirectorRestaurants, 2 - 10 employeesUsed the software for: I used a free trial. “Throughout this period, we received repeated assurances that the refund was being processed, yet nothing has been returned.“ June 25, 2026 ## Showing most helpful reviews Showing 1-25 of 553 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth L. WAITRESS Food & Beverages Used the software for: 1-2 years ### "Toast - yes!" January 27, 2026 5.0 Overall, I love Toast. Easy to use, Efficient. User friendly, and gets the job well done. If i were to open a new restaurant, this is what I would use. Pros I love Toast. I am a waitress, and whenever I apply for a new waitressing gig, I am always very please if they use Toast. Cons There isn't much i don't like about Toast. Its pretty self explanatory and updates fairly quickly. Sometimes most of the aggravations come from managers not updating the information. Review Source ED Eddie D. General Manager Entertainment Used the software for: 1-2 years ### "Mighty mouse of the POS world." July 4, 2025 5.0 Overall it speeds profitability through short training, consistent operation, while allowing for quick transaction. Pros How user friendly it is for both team members and guests. Transactions are transparent and efficient. I love how small the hardware footprint is. Cons The security feature on the setting I have experience with allowed for team members to observe manager passwords and easily exploit. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS Toast was the more robust platform. Toast is well suited for F&B Review Source VR Verified Reviewer Admin Education Management Used the software for: 1-2 years ### "Beware! Toast may take your money and give you nothing in return" January 19, 2026 1.0 I purchased a gift card for someone else on Dec. 24, but the restaurant I bought from was closed, permanently. My first question is why is Toast taking $100 for a gift card when the business is closed? Of course, when I learned the restaurant was closed, I called Toast's customer service. They said I need to get the refund from the restaurant, which is ...closed. They said there is no way for them to refund me. \[sensitive content hidden\] got right snippy too when I asked for a supervisor. He said I could not talk to anyone else and told me since I have nothing else, he was going to hang up on me. So, basically, I now am out $100 because they have no oversight. Like many of these companies, it's all good until there's a problem. When there's a problem, Toast has absolutely no plan at all for the consumer. Pros It was a very easy way to lose $100. They list restaurants, even ones that are not open, so be careful! Cons Toast sold a gift card for a restaurant that was no longer in business. They have no customer service for users. None. At. All. Review Source VR Verified Reviewer Manager Food & Beverages Used the software for: 2+ years ### "Toast Review" April 22, 2026 4.0 Generally good. Support can be pretty lacking for the backend and a lack of knowledge seems to exist in that regard. Pros The retail inventory UI makes it easy to work through inventory trends and identify products for reorder. Cons Inability to save table column organization for recall. No report building wizard. OOS items cannot be sold and do not show price when recalled from the POS station. This is a major drag as any incorrectly OOS item really slows down checkout. Showing price would atleast allow for quick checkout as an open item. Review Source EW ELIZABETH W. company cordinator Restaurants Used the software for: 1-2 years ### "TOAST POS SOFTWARE" July 7, 2025 5.0 VERY GOOD TO NAVIGATE AND ENTER INFORMATION FOR THE BUSINESS. IT IS EASY TO ADD AND EDIT ITEMS. ALSO TO ADJUST LAYOUT OF THE FLOORPLAN. Pros ACCESS TO CHECKS AND REPORTS. JUST WHAT YOU NEED ON EACH CELL. WORKS VERY WELL WITH RESTURANT NEEDS. Cons I AM NOT A FAN OF THE WHITE SHELL FOR THE EQUIPMENT AND THE STAND. IT SHOWS MORE DIRT THAT IS HARD TO PREVENT IN THE WORKSPACE. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) SYSTEM CRASHES UNDER HIGH VOLUME DAYS MORE THAN ONCE Review Source BD Barrett D. Night Auditor Hospitality Used the software for: 2+ years ### "Toast POS is a good program for businesses" November 7, 2025 5.0 My overall experience with Toast POS has been great. The only aspect I don't enjoy is the connectivity issues with external programs. It doesn't happen all the time but when it does, it creates issues. The software runs efficiently and the layout is very organized. Pros The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. I enjoy that the system will lock out after a period of time of not using it; prevents theft and guest information being leaked. I really enjoy that you can have tap-to-pay as an option; this really helps with efficiency. We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized. Cons The only aspect I don't enjoy about Toast POS is that it will have a difficult time communicating with an external software (Roommaster). The company I work for uses Toast POS to charge guests to their room number; sometimes the systems don't communicate and tabs are left unpaid. Review Source PD Patricia D. Loan servicing representative Banking Used the software for: 1-2 years ### "You now have control over paying your bill at restaurants." February 27, 2026 5.0 Overall I love using the Toast Pos application to check out at restaurants. It saves so much time and frustration making eating out a pleasant experience. Pros As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing. Cons What I like least about toast POS is that there can be issues with the payment. Sometimes one side don’t speak to the other side which causes issues. Review Source Allie H. Founder Hospitality Used the software for: 2+ years ### "Toast is best in class " January 28, 2026 5.0 Pros Toast is best in class not only because of it's commitment to innovation but also the quality of customer service. No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech. Cons I would say the only thing about Toast that I don't like is their pricing for implementing integrations. Because even when the integration is necessary, myself or my consulting clients have a hard time justifying the additional spend over necessary expenses. Review Source TM Terry M. Manager Restaurants Used the software for: 2+ years ### "Good product for a Restaurant" March 21, 2026 4.0 Great product easy to use and train employees on. Gives a great amount of important information . Pros The ease of understanding daily sales. The mobile app allows me to track Sales when I am off property right on my phone Cons They make changes to reports but the legacy reports gave better information. Getting in touch with a sales rep is difficult. Review Source BP Bianca P. Manager Food & Beverages Used the software for: 6-12 months ### "Toast review " September 25, 2025 4.0 Overall my experience with toast has been positive, I haven’t had too many bug issues. Easy to use software with a lot of good features. Pros Toast is a user friendly POS for restaurant management. I’m able to access the account on the mobile version when I’m not in house. Customer support is excellent and I’ve never had any security issues. Cons The price point for toast is higher than a lot of other POS. They do have the most customizable features which helps justify the cost. Review Source LD Lindsey D. Manager Food & Beverages Used the software for: 2+ years ### "An effective platform for a mom and pop restaurant " February 17, 2025 4.0 I’ve made new menus, created LTO offers, and helped cater the online platform to our restaurants needs. Pros I love the customization options!!! It’s so easy to add and publish new items on the go from the handheld devices or POS Stations. Cons Bugs. Lots of weird bugs and down time during dinner service! Alternatives considered [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) Reason for choosing Toast POS Familiarity of the product. I would have Went a different route but it’s extremely hard to switch to a different POS Review Source Response from Toast February 19, 2025 Hello Lindsey - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. JI Jackie I. Event sales coordinator Hospitality Used the software for: 1-2 years ### "Toast Review" May 5, 2025 5.0 It’s been great! It’s a very organized software which makes it easy to do things both in person and from home online. Pros The pros is a lot of the sales summaries can be located online which makes it easy to look up specific bills etc. Cons I don’t love that the POS can only have on bill open at a time. It makes it challenging for buyouts. Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Cost of our old system was way too expensive. Toast was affordable and convenient for our venue. Review Source YK Yaar K. Co Owner Restaurants Used the software for: Less than 6 months ### "Worse Experience " March 17, 2025 1.0 Cons Worse working experience with this company I will advise all small businesses not to switch to toast I switched to toast a month ago I changed my banking account before starting with toast and provided all the required information to them ( all relevant emails from toast employees I have if someone wants to see) now it is third week and we didn’t get a single penny in our account from toast. We are using toast machine for our transactions from more than 3 weeks now and their employees are unable to solve our issue. We are small business restaurant our daily pre authorized payments are going through every day from our bank account and we are borrowing money everyday to keep our bank account in good standing. I got inspired by their facebook advertising but now I will request all the small business owners not to get inspired by that promises which they can’t fulfill. Yaar Khan Niagara TABAQ Restaurant Fort Erie Ontario Canada Review Source KJ Katherine J. Director of Marketing Restaurants Used the software for: 6-12 months ### "Toast POS is a great system for Venues with Large Capacities" May 10, 2025 5.0 Overall experience using Toast is great! We have multiple stations as well as handles for all of our staff to use to help the speed of service. Pros Toast is a great POS software that we are using for both of our venues - its easy to set up and have multiple computers being used at the same time for orders. Cons As Toast POS is a newer software system compared the others, the customer service side needs a bit of work Switched from [Silverware Avrio](https://www.capterra.com/p/60330/SilverWare/) Pricing and the use of handles was super convinent for taking orders especially with lots of servers being on the floor at once Review Source TS Todd S. Owner Hospitality Used the software for: 6-12 months ### "Terrabile customer service" October 25, 2024 3.0 Not good, not a good experience with post purchase. They really sound great until you sign and then good luck. Pros Handheld and xtra chef are good products Cons There customer support is terrabile and if they approach you about payroll you better run. Switched from [Shift4](https://www.capterra.com/p/70936/Shift4/) Handhelds are not very effective and software issues. Review Source Response from Toast November 5, 2024 Hello Todd - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. PM Paulette M. CFO Restaurants Used the software for: 6-12 months ### "Best & Most Efficient POS System we have used in our 27 Years in Business" December 13, 2022 5.0 The best POS system we have ever used. It provides all the tools we need to run our small business. We will never go back and I love that you guys are constantly adding more features. Pros Online Ordering, reporting, ease of Menu updates, delivery by DoorDash… there is anything that I’m not impressed with. Cons Truly nothing… I absolutely love all the features that Toast offers Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS For a pizzeria it offered way more options… square just wasn’t as flexible with pizza combinations and delivery services Switched from [HungerRush](https://www.capterra.com/p/122189/HungerRush360/) Toast is way more technologically advanced Review Source MA Matt A. Owner Restaurants Used the software for: 2+ years ### "Be Prepared for nickel and dimming " September 12, 2021 2.0 Overall it runs smoothly 90% of the tine with no issues. When there is an issue, good luck getting the resolution you were hoping for and be prepared to get very frustrated with them. Unless you're adding on services to increase your monthly bill, your not important to them anymore. Also the install was a complete joke, do yourself a favor and do the self install and save your money from the start. Pros Very easy to use and make on the fly changes Cons The constant Nickel & Dimming! I have multiple restaurants and its so frustrating that each one has different pricing. I have had toast for over 5 years now and it constantly has changed so much so fast that the customer service line employees have no idea how to get things done. If you power on and off and it does not work you will have to wait for someone to call you back that has higher credentials. Also I have had their special router go out 2x now (funny just a week after warranty both times) and my restaurant could no longer use the POS and they could care less. Its been 1 week and still no replacement. Such a shame their customer service is so bad and it just feels like a money grab at times. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS AT the time it was the only POS that could continue to accept CC when the internet went down. Now that many offers this, we are currently looking at other alternative companies. Review Source MP Matt P. Owner Food & Beverages Used the software for: 2+ years ### "The Gold Standard of Restaurant Point of Sale Systems " January 3, 2023 5.0 Truly exceptional. Toast support and continued development of the platform will keep me a guest /client for life. I’m impressed at every turn and I have a ton of experience w other systems. Toast is just so far ahead. Pros Deep easy to use functionality Incredible reporting and kitchen management. Cons I would love the addition of a report writer. Reporting is deep and covers my needs but I’m a data hound and would love a report writer. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing Toast POS Exceptional features, order management and third party integrations for delivery etc. Review Source RB ROB B. Owner Food & Beverages Used the software for: 2+ years ### "Over all a good decision" December 15, 2023 4.0 We are happy, server dig it and we are looking at otherways to see it. SOme of the features like event management or online ordering are too pricey for a small store. Pros Working with toast on the set up was great and easy. As we have grown their support has been solid. Not like other POS we have used in the past. Cons Reporting is eh and needs work...mostly data is there, just not obvious how to get what you need and they have to data dump and email it. Also, menus for serving customers can get a little much drilling sometimes 2-3 levels deep to do an 8 oz brown ale. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS Better support upfront making the decision, price was fair, and cc pro fees were good., Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) It was too basic and lacking. Was good for a first year brewpub but as we grew, it did not. Review Source Response from Toast January 3, 2024 Hi Rob, thanks for sharing your experience using Toast. JT Jeff T. Operations Support Leader Restaurants Used the software for: 2+ years ### "Toast POS - Positives and Negatives" January 6, 2025 4.0 Overall positive and pretty easy to use for employee processes Pros Very versatile. Allows for easy use as all applications are tablet and app based. Easily accessible information and editing from smart phone, computer and other hardware. Cons Some service outages (credit card processing) and difficult programming on the back end. Some technical issues and support isn't always able to figure it out at the first level. Review Source Response from Toast January 8, 2025 Thank you Jeff, we’re really grateful and appreciate you taking the time to share your rating with us! MM Meghan M. Owner Food & Beverages Used the software for: Less than 6 months ### "New customer exp" October 15, 2024 2.0 Horrible and I am the most patient and easiet customer n this experience was worst I’ve ever dealt with as a business owner Pros The pos screen setup is good Easy to do orders Cons Customer service! I was told during the sign up process I would be able to do certain things (these thing Review Source Response from Toast October 25, 2024 Hello Meghan, Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately. WD Will D. Director Consumer Goods Used the software for: Less than 6 months ### "Definitely should be everywhere" October 16, 2024 4.0 Great! Interactive and helpful overall in processing! Pros it is convenient, easy, and accessible without downloading. Cons Slightly complicated for average user who is unaware of UI techniques. Review Source CL Christopher L. General Manager Food & Beverages Used the software for: 2+ years ### "Ease of use puts the butter on Toast" June 25, 2022 5.0 Toast is very easy to understand and operate making Labor control and sales tracking a breeze. Integration with payroll is fast and simple. Customer service is top notch. Pros The ease of use of Toast makes it very convenient for training of new employees. Jelly for Toast makes payroll integration simple and fast. Sales and labor reports are clear and easy to understand making decisions for labor control simple to make. Cons Offline payments can create issues if the customer doesn't have funds on the card used. Ghost checks can occur if handhelds are not synced daily. Reason for choosing Toast POS Cost effective and easy to use. Review Source NC Nick C. General Manager Food & Beverages Used the software for: 1-2 years ### "Toast POS" March 27, 2023 4.0 A truly simple and effective system, the credit processing aspect is where I have the most concerns, but like taxes, it's unavoidable to a certain degree, but it's well documented that PROCESSING is a racket, where companies can, will, and do take advantage of unknowing, business operators who just simply don't have the time to research and find the best, most fair processing fees. I was not involved with the selection of this system, but operators get hosed regularly by processing fees, so do your due diligence because this is money which should be going into your account and back into your business Pros Toast is a cloud based POS system. It is easy to use, pretty intuitive. It doesn't come with the baggage of the traditional old school proprietary systems. I've worked in restaurants for 30 years, and have worked with all sorts of POS systems. This one is pretty straight forward. Cons It would be nice to have an ON screen list of 86 items, so you can ensure buttons are reactivated in a timely manner. Also, we recently had a charge back due to someone using someone elses credit card through the online ordering platform. This is where a guest literally orders and pays from their computer or mobile device, so WE at the store level have absolutely no interaction with the guest. I just simply do not understand how the charge back for that fraud comes out of OUR pocket, when it was the POS that approved and allowed the transaction. This seems highly unfair. Every dollar counts. This was a big order too like $200. Might not seem like much, but when you're fighting and scraping to maximize your profits, it hurts. Review Source Response from Toast August 18, 2023 Hi Nick, Carrisa here with Toast. We appreciate you taking the time to leave us such a thoughtful review. Thank you for sharing your experience navigating the platform and your pain points. We'll be sure to pass this along to our team for review. EV Elizabeth V. manager Restaurants Used the software for: 2+ years ### "I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service" July 21, 2020 1.0 Additional CONS that didn't fit in the above box: \*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items. \*Can't use APPLE devices with Toast, only Android \*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.) \*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in. \*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle Pros \*user friendly \*online reporting accessible from anywhere \*online food ordering \*easy to add menu items Cons \*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.) \*no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue. \*support cases opened on their online platform are not addressed and no one calls restaurant to resolve \*No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval. \*Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote. \*Handheld device does NOT support ApplePay. \*ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front. \*No way to comp a gift card online and email it to a guest from Toast Central online. \*No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price. Reason for choosing Toast POS I thought Toast would be so much easier. In the beginning, I overlooked shortcomings because Toast had excellent customer service and they promised that when we submitted "feature requests" to improve Toast, that Toast would listen and slowly improve capabilities. We've seen very little of that. Additionally, their customer service has now tanked. Hold times are regularly over an hour. In the past, you could email support and now you can't. In fact, support emails you but you can NOT reply. It bounces back! They are still charging us for our closed location despite telling us they'd stop the billing until we could re-open after COVID. Toast changed our online ordering site and took away much functionality and now our guests complain that they can't order from us. Despite my repeated pleadings for someone to call me from Toast, no one ever calls. It is very disappointing! Review Source Response from Toast August 4, 2020 Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.