--- title: "Toast POS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Toast POS Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/136301/Toast-POS/" page_type: "product" language: "en" --- # Toast POS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Toast POS ## What is Toast POS? Toast is a point of sale and management system that helps businesses improve operations, increase sales and create a better guest experience. Toast customers can easily fulfill orders, update online and in-house menus, and manage staff payroll. With online ordering, advanced real-time reporting and loyalty programs built in, Toast eliminates the need to juggle multiple vendors and dramatically cuts costs. ## What is Toast POS used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/) Recognitions Shortlist Overall rating Based on 554 user reviews Reviews sentiment Positive 79% Neutral 8% Negative 13% Pros & cons Highly customizable and intuitive system Comprehensive and evolving features Frequent glitches and unresolved problems Slow and unhelpful phone support Starting price $69 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Food Delivery / 2025 - Online Ordering / 2025 - Point of Sale / 2025 - Restaurant Management / 2025 - Restaurant POS / 2025 - Retail POS System / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Toast POS alternatives Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (660)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [3.8 (727)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [4.2 (371)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136301/Toast-POS/alternatives/) ## FAQs about Toast POS Overview ### What problems does Toast POS solve? Toast POS solves slow order entry, difficult staff onboarding, scattered restaurant management, and weak sales visibility by giving restaurants an intuitive interface, handheld ordering, customizable menus, employee tools, and remote reporting. Servers, managers, owners, and multi-location operators benefit most from faster service, simpler training, and easier labor and performance tracking. Answer based on 292 reviews Overview ### Which roles and teams benefit most from Toast POS? Toast POS is most used by restaurant owners, general managers, and operations leaders who need to oversee sales, staffing, menus, and multi-location performance. Front-of-house teams use it to process orders and payments quickly, while accounting and office staff rely on reporting, reconciliation, and day-to-day administrative visibility. Answer based on 541 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Toast POS built for? Toast POS is designed for businesses in foodservice and retail, with 89% of reviewers from small businesses and 51% from restaurants. It also serves food and beverage businesses at 28%, plus hospitality at 8%, making it primarily suited to smaller operators in restaurant-led service environments. Answer based on 553 reviews Features and Usability ### What are the key features of Toast POS? Toast POS offers core restaurant POS tools like order entry, table management, split checks, and payment processing, plus differentiators such as online ordering, handheld ordering on tablets, kitchen display and expediting, and real-time reporting. Reviewers also highlight remote menu updates, sales tracking, tip management, and multi-location administration. Answer based on 225 reviews Pricing ### How much does it cost and what fees or limitations are included? Toast POS offers a free Starter Kit for up to 2 terminals, while the Point of Sale plan starts at $69/month. Reviews call pricing reasonable and flexible, but some say add-ons, extra devices, hardware replacements, and payment processing can make costs rise. Support is included on the paid plan. Answer based on 64 reviews Integrations ### Which third-party tools and platforms does Toast POS integrate with? Toast POS integrates with over 70 third-party tools, including 7shifts, DoorDash, GrubHub, OpenTable, Sling, xtraCHEF, QuickBooks Online, and Displai. Common categories include employee scheduling, delivery marketplaces, accounting, inventory management, reservations, and digital menu displays, with reviewer mentions confirming active use across restaurant operations. Answer based on 69 reviews Getting Started and Support ### How easy is it to onboard and train a team on Toast POS? Toast POS is generally quick for servers, bartenders, and new hires to learn, with many reviewers saying basic tasks take minutes or about an hour. It offers in-person training, live online sessions, webinars, documentation, and videos. Managers and admins usually need more time for setup, payroll, reporting, and advanced configuration. Answer based on 73 reviews Getting Started and Support ### What customer support options does Toast POS offer, and how do users rate the experience? Toast POS offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live representatives. Users often describe support as reachable, helpful, and quick for routine questions, but experiences are mixed overall. Common complaints include long hold times, inconsistent expertise, escalations for complex issues, and weak follow-through. Answer based on 225 reviews Security ### How does Toast POS handle data security and access control? Toast POS uses automatic session lockouts, employee permission settings, manager passwords, secure payment processing, handheld tablets, and contactless or tap-to-pay options to help protect guest and card data. Some reviewers say permission levels can be confusing, managers may face cross-location access limits, and one password setup was reportedly easy for staff to observe. Answer based on 14 reviews ## Who uses Toast POS? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Highly customizable and intuitive system 88% positive reviews out of 125 Most reviewers indicate ease of use is enhanced by extensive customization, intuitive design, and straightforward setup. Adam G. General Manager, 11 - 50 employees. "The product is solid. If you are looking for a highly customizable system, Toast is perfect for you." Frequent glitches and unresolved problems 76% negative reviews out of 58 Most users report bugs and issues disrupt operations, with slow or ineffective resolutions causing ongoing frustration. Comprehensive and evolving features 84% positive reviews out of 38 Most reviewers describe features as robust, frequently updated, and adaptable to various business needs. Sara B. HR Manager, 201 - 500 employees. "Ease of use for front of house team members, and guests and the many different features that Toast POS has that can be specified to our needs." Slow and unhelpful phone support 78% negative reviews out of 46 Most reviewers indicate phone support involves long waits, repeated explanations, and unresolved technical concerns. Intuitive and efficient navigation 92% positive reviews out of 36 Most users comment navigation is simple, with organized layouts and quick access to essential functions. High and unclear fees 89% negative reviews out of 38 Most users say fees and charges are excessive, with hidden costs and refund difficulties impacting overall value. Jessica R. Owner, 2 - 10 employees. "The cost was not worth what you get from the software and was much higher than its competitors. While start up cost was relatively low, the monthly fees, hidden fees, fees for every single thing add up and it becomes a very expensive monthly bill." ## Features AI summary Based on 1,948 Restaurant POS reviews Capterra reviewers point to the following as the top priorities when choosing Restaurant POS software: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) Toast POS supports all three features buyers rate most highly: **Order Entry**, **Sales Reports**, and **Payment Processing**. Together, these capabilities help restaurants take orders accurately, track performance through clear sales data, and process transactions efficiently, allowing teams to manage daily service with better speed and control. Order Entry 4.5 (88) 76.14% of 88 reviewers that rated this feature as important or highly important Toast POS offers a highly intuitive and customizable order entry process, making it easy for staff of any skill level to learn and use. Reviewers appreciate the straightforward setup, real-time inventory updates, and minimal training required for new employees. Sales Reports 4.3 (189) 65.08% of 189 reviewers that rated this feature as important or highly important With this capability, you can access detailed, customizable sales data from any device. Users think the reports are easy to read and helpful for tracking trends, though some mention limited historical data access and a desire for more customization options. Order Management 4.1 (162) 56.79% of 162 reviewers that rated this feature as important or highly important This aspect helps you track, prioritize, and manage orders from multiple sources, including delivery partners. Reviewers indicate it streamlines kitchen operations and keeps things organized, but some mention occasional routing issues and a need for more flexibility. Reporting/Analytics 4.1 (145) 66.21% of 145 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Online Ordering 4.2 (125) 60.80% of 125 reviewers that rated this feature as important or highly important It gives you seamless integration with platforms like DoorDash and Uber Eats, boosting sales and saving labor. Reviewers appreciate the easy setup and increased revenue, but some mention high fees and occasional customer confusion with the ordering process. Payment Processing 4.3 (198) 68.18% of 198 reviewers that rated this feature as important or highly important You benefit from fast, reliable payment processing that supports multiple payment types, including Apple Pay and offline transactions. Some reviewers find the system efficient and timely, though others report occasional outages and wish for lower fees or more flexibility. Toast POS 82 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Delivery Estimate: A note of the expected delivery date and time - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Food Delivery Dispatching: Dispatch food deliveries - For Bakeries: Software used by Bakery shops and services - For Bars/Clubs: Designed for bars, clubs, nightclubs, etc. - For Food Trucks: Designed for food trucks - For Restaurants: Serves restaurants - For Retail: For Retail Stores - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - IoT Integration: Integration with Internet of Things devices to automate real-time tracking, data collection and other processes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Menu Builder: Create and edit a list of food/beverage items - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Location: Manage and support multiple locations - Online Ordering: It gives you seamless integration with platforms like DoorDash and Uber Eats, boosting sales and saving labor. Reviewers appreciate the easy setup and increased revenue, but some mention high fees and occasional customer confusion with the ordering process. - Online Payments: Accept and process online payment transactions - Order Entry: Toast POS offers a highly intuitive and customizable order entry process, making it easy for staff of any skill level to learn and use. Reviewers appreciate the straightforward setup, real-time inventory updates, and minimal training required for new employees. - Order Management: This aspect helps you track, prioritize, and manage orders from multiple sources, including delivery partners. Reviewers indicate it streamlines kitchen operations and keeps things organized, but some mention occasional routing issues and a need for more flexibility. - Order Scheduling: Schedule an order online for a future time/date - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: You benefit from fast, reliable payment processing that supports multiple payment types, including Apple Pay and offline transactions. Some reviewers find the system efficient and timely, though others report occasional outages and wish for lower fees or more flexibility. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Sales Reports: With this capability, you can access detailed, customizable sales data from any device. Users think the reports are easy to read and helpful for tracking trends, though some mention limited historical data access and a desire for more customization options. - Separate Checks: Generate separate bills for various meals and combos within a complete order - SMS Messaging: Send messages via SMS - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Status Tracking: Track the status over time for a request, process, asset, or transaction - Table Management: Assign waitstaff and coordinate the table services - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Wait List Management: Record, update and manage waiting lists - Website Personalization: Customize website features --- Get Advice We can help you find the software with the features you need. Features 4.1 (537) 4.1 Based on 537 reviews ## Pricing Value for money 3.8 (466) Free Version [View pricing plan details](https://www.capterra.com/p/136301/Toast-POS/pricing/) Point of Sale $69.00 Flat Rate,Per Month It includes: - Hardware Configuration - 24 / 7 Customer Support - Installation and Configuration - Order Management - Digital Menu - Mobile Payments - Guestbook Build Your Own Custom Quote Available It includes: - Email Marketing and Loyalty Programs - Scheduling and Tips - Delivery Management - Inventory Management - Payroll - Gift Cards - Benefits Administration Value for money 3.8 (466) 3.8 Based on 466 reviews ## Integrations [ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ Homebase](https://www.capterra.com/p/153076/Homebase/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)[ Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ Proliant](https://www.capterra.com/p/187093/Proliant/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (518) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (518) 3.7 Based on 518 reviews ## User reviews Overall rating 4.1 Based on 554 reviews Filter by rating 5(321) 4(119) 3(42) 2(17) 1(55) Mentioned topic Sorted by most recent LF LINDA F. Controller Hospitality ### "Good product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 5, 2026 The users in the restaurants really like it. It is mostly good for the accounting department with a few minor things I don't like., Pros It is really easy to run reports. It was easy to train the users how to do the transactions. I can click on numbers and it will expand to show where they came from. Cons Today the sales and A/R reports and cash did not tie out. I called and they said it was a known problem that they are getting other calls on and they are working on it. I got an email saying it was done and so I ran the reports again and they still didn't work. I called again and they said I shouldn't have gotten and email; it is not done. So I've done lots of useless work. Switched from [Aloha](https://www.capterra.com/p/178235/Aloha/) Aloha was outdated and couldn't improve any more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Alexandr U. Director Restaurants ### "Misled During the Sales Process" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 25, 2026 We signed a contract with Toast in July 2025 and paid a £500 deposit plus an initial payment of £195.60. Within two weeks, we cancelled the agreement after discovering that key information provided during the sales process was inaccurate. The system was never installed, and we never used any Toast services. Almost a year later, we are still waiting for the return of our funds. Throughout this period, we received repeated assurances that the refund was being processed, yet nothing has been returned. Extremely disappointing experience and poor handling of what should have been a straightforward issue. I would urge other businesses to carefully review all installation requirements and contractual terms before signing Pros Unfortunately, I was unable to use the system because we cancelled the contract shortly after signing. Therefore, I cannot fairly evaluate the product itself or its features. Cons I cannot comment on the software itself because it was never installed or used. My concern relates to the sales process, where key information about the installation requirements was inaccurate, and the subsequent handling of our refund request, which remains unresolved almost a year later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Courtney T. HR Manager Hospitality ### "Modern Technology" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 10, 2026 Overall, Toast is a great, modern software in the hospitality industry. The technology is very modern, surpassing the competitors by a long shot! Pros My favorite thing about Toast POS is the ease of use for the employees. During interviews with potential candidates, as well as casual conversations with current employees - the verdict is clear - Toast is a favorite in our industry!! Cons My least favorite part about Toast is the constant "double charges" that guests see. It appears when guests pay with "tap to pay" it tends to put a hold on the total amount, and then charges them that amount. The hold eventually falls off, but it has been very concerning to our guests. Switched from [Aloha](https://www.capterra.com/p/178235/Aloha/) Aloha kept crashing on us in the middle of our busiest times. It was becoming very outdated technology. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Lauren A. Administrator Restaurants ### "Great POS System!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2026 Overall, we have had a great experience with Toast. The program is intuitive and I love the different subscriptions and programs that are available. Troubleshooting is easy. The point of sale is easy to update and the staff likes the interface. Pros Easy to use, in depth reporting, employee time management and scheduling with sling. Fast support response time. Sales data syncs with our accounting system seamlessly and is highly customizable though xtrachef. Cons Permission sets for employees can be confusing. We also use xtachef. The xtrachef add on is robust and can be a little counterintuitive Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Homebase](https://www.capterra.com/p/153076/Homebase/) Both systems did not have the features that could keep up with our growth and needs. Toast has everything is one place. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Manager Food & Beverages ### "Toast Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 22, 2026 Generally good. Support can be pretty lacking for the backend and a lack of knowledge seems to exist in that regard. Pros The retail inventory UI makes it easy to work through inventory trends and identify products for reorder. Cons Inability to save table column organization for recall. No report building wizard. OOS items cannot be sold and do not show price when recalled from the POS station. This is a major drag as any incorrectly OOS item really slows down checkout. Showing price would atleast allow for quick checkout as an open item. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Terry M. Manager Restaurants ### "Good product for a Restaurant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 21, 2026 Great product easy to use and train employees on. Gives a great amount of important information . Pros The ease of understanding daily sales. The mobile app allows me to track Sales when I am off property right on my phone Cons They make changes to reports but the legacy reports gave better information. Getting in touch with a sales rep is difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PD Patricia D. Loan servicing representative Banking ### "You now have control over paying your bill at restaurants." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2026 Overall I love using the Toast Pos application to check out at restaurants. It saves so much time and frustration making eating out a pleasant experience. Pros As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing. Cons What I like least about toast POS is that there can be issues with the payment. Sometimes one side don’t speak to the other side which causes issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Adashia F. Owner Health, Wellness and Fitness ### "Good food ordering platform with no extra fees" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2026 Does the job for what it is. I use it every time I order from my favorite food spot. No extra fees which is nice. Pros VALUE FOR MONEY - no extra fees BUGS AND ISSUES - minimal RESTAURANT MANAGEMENT - decent CARD PAYMENT - does the job Cons CUSTOMER SUPPORT - have not had to use, so no complaints SECURITY - have not had problems, unsure of how secure platform is Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Allie H. Founder Hospitality ### "Toast is best in class " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2026 Pros Toast is best in class not only because of it's commitment to innovation but also the quality of customer service. No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech. Cons I would say the only thing about Toast that I don't like is their pricing for implementing integrations. Because even when the integration is necessary, myself or my consulting clients have a hard time justifying the additional spend over necessary expenses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Elizabeth L. WAITRESS Food & Beverages ### "Toast - yes!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2026 Overall, I love Toast. Easy to use, Efficient. User friendly, and gets the job well done. If i were to open a new restaurant, this is what I would use. Pros I love Toast. I am a waitress, and whenever I apply for a new waitressing gig, I am always very please if they use Toast. Cons There isn't much i don't like about Toast. Its pretty self explanatory and updates fairly quickly. Sometimes most of the aggravations come from managers not updating the information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136301/Toast-POS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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