# Page 10 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Toast POS the right Bakery solution for you? Explore 549 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (549) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 17th, 2026 # Page 10 - Reviews of Toast POS ## Showing most helpful reviews Showing 226-250 of 549 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Resturant owner Restaurants Used the software for: Less than 6 months ### "Horrible software and platform" January 28, 2023 1.0 Pros This platform is not user friendly and does not provide anything more than other providers Cons The customer support is really poor. Online chat guys do not have enough knowledge and experience. Toast does not care about its customers. They promised me price match but they did not accept it. I asked them to eliminate a couple of subscriptions from my account two months ago. They did not take it serous and keep charging me each month for it. This company and platform is horreble. Stay away from this platform. There are a lot of bug in their platform and is not user friendly. Stay away from this processing fee company. Review Source EM Edward M. Owner Restaurants Used the software for: 2+ years ### "Customer service is terrible" May 31, 2021 1.0 For simple issues, their customer service answers immediately. For major issues, they have to escalate it and it can take days to solve problems. This isn’t our first major issue, and every time it takes a while to get it fixed. If you have a restaurant that does decent volume, I would suggest getting a more dependable POS with a customer service that can actually help and not just provide lip service. Pros The software is great when it works. But it isn’t dependable. Cons The customer service is terrible. Our POS stopped working and the tech support is terrible. Our restaurant was done, and so the customer service escalated it. It took a while to get a call back, and overall, it took a week to get it fixed. For some reason, they needed us to buy a whole new POS computer. This company is terrible to work with and we’ll be switching to Square in the future. Review Source EC Ellen C. Controller Food & Beverages Used the software for: 6-12 months ### "Toast with jelly review" March 17, 2023 5.0 I like the integration with the QB, Xchef- Pros It is pretty user friendly, although it is mean to me sometimes Cons The fact that it took us so long to open, we had no opening support, so we are learning as we go, making many mistakes Reason for choosing Toast POS it is the wave of the future Review Source KC Kate C. Teacher/Pastry Chef Education Management Used the software for: 2+ years ### "Toast is fantastic!" December 14, 2022 5.0 I love toast and recommend it to every one! Pros Toast is very easy to use! I really love this product and recommend it to everyone. Cons This in not applicable because I love toast! Review Source KS Kurt S. General Manager Food & Beverages Used the software for: 2+ years ### "Toast use across 3 locations" January 3, 2023 5.0 Overall very satisfied and never left hanging Pros Ease of back end management, easy of employee use, quality of technical support. Cons New back end editor isn't as direct as it could be Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Review Source AP Anil P. Chief Technology Officer Used the software for: 6-12 months ### "Terrible Solution!!!!!! Concern that sales approaches are dishonest." February 26, 2019 1.0 Pros The general features were there, such as setting up a menu and taking payments. But all of the POS systems that I looked at offer these capabilities. Cons I believe that the customer support is dismal and ruins the whole experience. The POS terminal was flimsy and keeps sliding and tipping over. When I asked for the rubber footing that appear to be missing, the customer support repeatedly told me that they did not provide rubber footing and that I needed to by my own. My counters are not scratched and ruined. Most of my interactions with Toast for support has been similarly unhelpful from my perspective. There have been cases where the Toast Sales Representative communicated to me that features existed when they did not without additional fees that they neglected to tell me about. I believe that this is dishonest. In contrast, I would much rather have purchased a POS system that has less features with honest sales representation. Review Source Response from Toast March 6, 2019 Hi, Anil - Jasmine from Toast here. I'm sorry to hear about the miscommunication you have had with your sales representative. At Toast, we strive to be as transparent as possible. Please continue working with our support team to find a solution that works for you. ER Elaine R. General Manager Restaurants Used the software for: 1-2 years ### "Brought us into this millennium" March 17, 2023 5.0 Excellent. Pros The handheld Toast device has revolutionized how we do business in our cafe. So much more efficient than handwriting orders! Being able to pay at the table rather than going to a cashier has made life so much easier. Cons Honestly can't think of anything I don't like. Reason for choosing Toast POS Toast is what's happening now and a fully integrated system. NCR was cobbled together and just felt all over the place - like they were still in the 80's. Review Source PY Princess Y. Marketing Manager Restaurants Used the software for: 1-2 years ### "HORRIBLE customer service" June 27, 2019 3.0 The most aggravating issue we have is with customer service. You rarely get a real person on the phone .... wait times are often ridiculous .... and they are not timely with replies at all. We submitted an issue on June 17th via their online Toast Support (because getting someone on the phone was apparently impossible). It is now June 27th and the ticket is still open and no one has responded. Their customer service is the WORST. Pros Easy to learn and functions properly most of the time. Cons Glitches within the system (and you never know what it might be) quite often when they do software updates. On numerous occasions, we experience issues with double and sometimes triple ticket printing for no reason whatsoever & that thermal paper is expensive. Review Source Response from Toast July 9, 2019 Hi Princess, Jasmine from Toast here. I am sorry to hear you have had a less than than ideal experience with the Toast Support. I do encourage you to continue to take advantage of the live chat in Toast Central when you cannot get through to anyone on the phone. I have contacted your Restaurant Success Manager to make sure that, if it hasn't been already, your ticket is resolved and you get the support you need. JR Jill R. President Restaurants Used the software for: 6-12 months ### "NOT WORTH THE MONEY" January 6, 2018 1.0 They grew too fast and lost sight of what they were doing. They have lost control and customers are suffering. We have had the system for 1 year and are in the process of purchasing a new system. Pros There are not many pros to this system. Appears to be easy when watching the demos however the reality is that if you do anything custom in your restaurant this is not the program for you. Cons The upfront cost for hardware is expensive compared to other systems. They will sell you on a low monthly charge however if you want to use all of the features that they will sell you on you will pay dearly. Just a simple integration with a scheduling program will add an additional monthly charge. They will tell you that their credit card processor is competitive however do your homework - you will find out they are way overcharging for what most processors charge restaurants. Tech support is almost non existent. They have started using third party re-sellers which has confused the tech support even more. The third party re-seller that we have had to use (after being sold on the product by Toast direct) have made our lives miserable with the "that's a toast problem" or "we will get back to you when we get an answer from Toast support". If you have to go thru a third party do not buy this system, you will no longer be able to contact toast directly for help. Review Source KP Kamal P. Partner Restaurants Used the software for: 6-12 months ### "Customer Disservice" May 26, 2022 2.0 Worst experience. The time to troubleshoot is not the worth any benefit derived from any hardware discounts provided to convince customers to onboard. I have wasted eight hours over three days with customer "service" to correct an email address and debit account. We transitioned a bank account and they continue to debit it. We have paid overdraft charges because of their inability to follow through on matters they provide "confirmation" emails of completing. I am still receiving emails to an old email address rather than my business email account regarding account debits and equipment purchases. This company only pretends to care about its customers. Do not use them for their merchant services. Find a competing offer, even if it is not materially cheaper, so you do not have to deal with Toast's ineffective customer service. They have reps that pick up the phone but they do not or have proven to be unable to resolve anything. I would further elaborate on the issues we have experienced but I have to contact them yet again to address the still unresolved matters previously outlined. Pros In-line with other products on the market. Cons Company has made it impossible to maximize the utilization. Reason for choosing Toast POS Promises of superior customer service. Review Source KV Kelly V. Manager Restaurants Used the software for: 1-2 years ### "Toast Review" August 30, 2018 4.0 The back end entry saves HOURS out of my week, and my employees are much, much happier with the ease of functions they use everyday (splitting checks, transferring tabs). I also enjoy the community and keeping in touch with Toast. It's not like one of those systems where a salesman comes into your restaurant, sells it to you, and never answers your call. Toast is constantly finding new ways to be a partner to us. Pros I most liked upgrades. With our previous systems, you bought them and that was it. We suffered for years without functions we wished we had. With Toast, if they don't already have it, you can bet it will be in a future upgrade. Cons It's what I like least but I appreciate: It's a LOT to learn, and it's constantly evolving. You really have to stay on top of it to get the most out of the system, but paying attention and a little research goes a long way. Review Source Response from Toast November 2, 2018 Hi Kelly - We LOVE to hear that Toast is saving you hours every week. We are committed to being a partner in your business. We hope you'll utilize the monthly video newsletter and training materials to help stay up-to-date. LD Lucas D. Server Computer Games Used the software for: 2+ years ### "Great POS, better than aloha" September 28, 2023 5.0 Honestly, very solid and great pos for a restaurant or a retail business. Easy to use Pros Fast, easy to use, mobile friendly, great support when needed, one of the best for restaurants I've seen. Cons Sometimes to synch the mobile with the brain would take sometime and that was a bit annoying Review Source Response from Toast October 11, 2023 Hi Lucas, Thanks for leaving us a review! We appreciate you taking the time to share your feedback. If you haven't already, we encourage you to join our Toast Community at community.toasttab.com to connect with other Toast restauranteurs. Hope to see you there. VB Vipul B. Restaurateur Restaurants Used the software for: 2+ years ### "POS designed for Restaurants" December 20, 2022 5.0 Pros Most of the functionality that the restaurants need, has been thought of and implemented. Cons locking in Credit Card processing... I have 5 restaurants and 5 different rates from Toast. Reason for choosing Toast POS functionality Review Source tP terence P. owner Food & Beverages Used the software for: 2+ years ### "Best system. I wont switch" April 28, 2022 5.0 two location restaurant . 1 fast casual with only main terminal. 2nd with KDS and handhelds. Pros The intergration and support is great. The terminal are a great feature Cons gets pricey with addons. Wish the hand held were least of had longer support. Reason for choosing Toast POS the support, price(at the time) options and features Review Source SS Samec S. Sandwich partner Restaurants Used the software for: 1-2 years ### "Quick software with minor setbacks" June 3, 2019 4.0 Overall I have had a fairly positive experience using this system. While navigating it may be a bit tricky at times I have been more efficient using this software than other POS systems out there. Pros Perhaps my favorite thing about this software is the clean interface that is presented by the platform. It is not messy and makes creating orders fast. The user can easily see that there is a clear path and structure that the user must take in order to fulfill any orders- therefore making the process efficient. Cons This system can get complex at times specially at times when time is limited. The amount choices that is presented by this software can make navigating for the user a bit difficult as it can get seemingly overwhelming. However, this is only at first when the user first begins operating this system. Review Source Response from Toast June 13, 2019 Hi Samec, Jasmine from Toast here. I'm thrilled to hear you find the user experience of Toast to be intuitive and our POS has made your restaurant operations more efficient. VR Verified Reviewer VP Marketing Food & Beverages Used the software for: 6-12 months ### "Learning curve" July 22, 2019 4.0 decent, not thrilled Pros There are a lot of features and functionality with Toast, how to use them is another thing Cons Not very intuitive to use. Also i have not been able to get ahold of customer service Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We are growing and needed to step up from Square Review Source Response from Toast August 15, 2019 Hi there, Jasmine from Toast here. If you're having trouble reaching Toast Support over the phone, log on to Toast Central to chat with them live during business hours. This is also where you can find Toast University, a library of all the training courses you need to be successful with Toast! BM Bob M. Owner Entertainment Used the software for: Less than 6 months ### "New Business with Zero POS Experience" March 28, 2023 5.0 Customer service is top notch and that's critical for shops like mine when customers are coming in at all times and they need to be serviced Pros I've never touched a POS system in my life. Using Toast is as intuitive as possible and makes my life a lot easier! Cons Merchant fees, but that's not Toast's problem :) Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS Customer service! Review Source Response from Toast August 18, 2023 Hi Bob, Carrisa here with Toast. We're happy to know that using Toast has made your life easier! Your feedback is important to us, and we're pleased to know that customer service has been meeting your needs. Join our new Toast community at community.toasttab.com! NC Nino C. Owner Food & Beverages Used the software for: 6-12 months ### "Toast customer service failure " January 12, 2023 2.0 It’s been horrible. I hate writing reviews to begin with. But people need to know the truth about their sales reps. Especially in the South Carolina/Georgia area. No response no follow up at all. I actually referred them another restaurant and they were bot going to give me the referral fee, until I pressed them on it. Wanted information on their marketing strategy, no response. I wanted information on several different products they offer, no response. I know Toast is popular, but I would stay away. Not from a technical standpoint, but their sales staff is not responsive at all. For the money you pay, should be much better. Pros The system works ok. However, response from sales rep is non existent. It just doesn’t happen. Failure to return calls emails or any sort of communication never happens. Would like to give them back all of their stuff Cons No response from sales reps. Take your money and disappear. Reason for choosing Toast POS Checked all the other ones and Toast was listed as just for restaurants. Review Source BS Bennett S. Owner Food & Beverages Used the software for: Less than 6 months ### "Winery owner review" September 23, 2023 5.0 I’ve had 2 other POS products. This is far above the others in usability, flexibility & features l. Pros The ease of use for the servers is great. Very intuitive. Easy to back track if a mistake was made. Handhelds are excellent. Cons It took a little more time and effort to set-up the system, but that becomes a non-issue once everything is up and running. Review Source Response from Toast September 25, 2023 Hi Bennet, thanks for the 5-star review! We're thrilled to know that you're enjoying your experience using Toast. If you haven't already, join our new Toast Community at community.toasttab.com to connect with other Toast restaurants. See you there! CG Charles G. Operations Manager Food & Beverages Used the software for: 2+ years ### "An Affordable Alternative to Aloha and Micros" August 2, 2020 4.0 A perfect system for a small restaurant with a lot of very handy features. They are extremely flexible with pricing options. Pros TOAST is a solid point of sale system available for a very reasonable price. Adding, editing and removing menu items can be done quickly and remotely. Printer routing and other back of house set up is a breeze. Customer service staff is well trained and very reliable. Cons Not really designed for large scale/ high volume operations. KDS screens have some issues. Alternatives considered [Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Lavu](https://www.capterra.com/p/118828/Lavu/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing Toast POS Was able to negotiate a great price and has some really fantastic features. Review Source SC Shalawn C. Office Manager Restaurants Used the software for: 1-2 years ### "Hardeman's Bar-B-Que loves TOAST!" December 6, 2022 5.0 Overall our experience has been excellent. Pros Online ordering is easy to manage with Toast integration! Simply make changes in Toast and it changes on our third party platforms. Cons We are still working with our less tech savvy employees to get acclimated. Reason for choosing Toast POS Less expensive and better suited to business size. Review Source TB Tyler B. Senior Manager Food & Beverages Used the software for: 2+ years ### "Toast Review" November 2, 2018 5.0 Pros Far and away the easiest POS software to use. If you are looking for software that anyone from the most tech savy down to the least savy, this is the platform I would recommend. The reporting features are easy to use and understand. Cons They lack in their customer support. They have been getting better, but as an early adopter, I saw where they grew too fast and forgot to help support their earliest customers with their issues. Review Source Response from Toast November 30, 2018 Hi Tyler - We're thrilled that you're finding Toast easy to use! Our technology is designed to support your business, not get in your way. Staff training is hard enough without the POS being difficult to use. Customer service is a top priority for us in 2019 and beyond. We'll continue to focus on that to ensure you and your team get best-in-class service whenever you call or log on. LW Laurel W. CEO Food & Beverages Used the software for: 6-12 months ### "Toast to toast" March 22, 2023 5.0 Bravo Pros I like that the training portion was easy and my new employees catch on easily Cons So many features and there is a learning curve to all the bells and whistles Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Horrible customer service Review Source SS Shelly S. Co-Owner/GM Hospitality Used the software for: 6-12 months ### "Toast POS System" March 22, 2023 5.0 Overall we are very happy with Toast. Pros Toast is easy, user friendly and supported. Cons Some of the support functions are out sourced and language can be a barrier Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Toast offered handheld units that we needed after our expansion Review Source JG Joe G. Hospitality Used the software for: 1-2 years ### "Highly Recommend!" March 24, 2017 5.0 We've had Toast for over a year and could not be happier. We never planned on switching from our old POS but after seeing a presentation of Toast we were blown away by the possibilities. Toast has increased our efficiency immensely which shows in our sales. We recently had over 10,000 people for our annual St. Patrick's Day Street Event. We've always been please at how easily it handles our volume, but wow, it ran smoothly and effortlessly all day long! We had 17 handhelds running and 5 terminals! We cannot say enough good things about Toast! We learn new things every day that increase our productivity! Review Source Response from Toast March 27, 2017 Hi Joe! Thank you so much for your glowing review! We're so happy that you're a part of our Toast family, and it has been SUCH a great pleasure working with you and your team. We're also ecstatic to hear that your Toast experience was relatively flawless, especially on a high volume holiday! Thanks again for being an important member of our family, and we look forward to our continued partnership for many more years to come! Hope we get to see you guys in Florida soon! Best Regards, Cassy & the Toast team Talk to a Capterra advisor for free and get results within 15 minutes.