# Page 11 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Toast POS the right Bakery solution for you? Explore 549 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (549) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 17th, 2026 # Page 11 - Reviews of Toast POS ## Showing most helpful reviews Showing 251-275 of 549 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HD Heather D. Admin Restaurants Used the software for: 1-2 years ### "Toast Review" December 8, 2022 4.0 Overall Toast is very important to our business as it tracks every dollar coming in and how it was brought in. Pros Several aspects of the program we use everyday, from POS to labor tracking Cons Not the easiest to use. I don't like the way reports and options are displayed. Switched from [MarginEdge](https://www.capterra.com/p/187718/MarginEdge/) More features Review Source KG Kayla G. Owner Restaurants Used the software for: Less than 6 months ### "Great System" March 22, 2023 4.0 Overall my experience has been great. There have been issues, but they’ve been resolved. The only thing I’m waiting on this point is someone to acknowledge I cancelled a few subscriptions that I’m still being billed for. Pros Toast is incredibly user friendly and all of my employees have found it easy to use on a daily basis. Cons I feel like inventory management could be improved. Review Source VR Verified Reviewer Manager Used the software for: 6-12 months ### "Love love love." March 25, 2018 5.0 Pros We started using toast and to be honest I wasn't in love with it. After two months I genuinely loved the service. As the manager I spent two months daily as the cashier and learned the system like the back of my hand. The better you know your POS the better you know your business. Toast has an extensive FAQ section where they cover almost everything. Their staff is so prompt with responding and if they don't have an immediate answer they will forward you to someone who does. Since I have moved from PC America and Revel at two of our different stores to Toast and the staff have been raving how it immensely helped them do their jobs. Review Source LB Lloyd B. Owner Restaurants Used the software for: 2+ years ### "Bar review " March 22, 2023 5.0 85% satisfied Pros The integration with food delivery apps Cons The Cost is higher than others its expensive Review Source AC Allen C. Owner Restaurants Used the software for: 2+ years ### "Toast Software" May 18, 2021 5.0 My overall experience is good. We are pleased with the features that it offers. Our staff does need a while to learn where all of the item buttons are. The modifier buttons seem to be in different locations for different items. Pros Toast is a good program for our industry. It will run many reports that are helpful. The connection to a mobile phone is great because you can do almost anything from the mobile phone that you can do from the desktop. Cons Since the pandemic, customer support has been very difficult to contact. Our franchise is taking in customer support from Toast so that we can get help when we need it. It does have a learning curve that is difficult to learn very quickly. Review Source KB Karen B. Manager Food & Beverages Used the software for: 2+ years ### "I highly recommend Toast!!" January 3, 2023 5.0 Easy to use and reliable. Pros Its easy to make changes and edits. It is easy to learn. I really like toast and highly recommend it. Customer support is excellent. Cons I wish there were fewer updates and changes. I feel like the program is great and they should not keep " improving " it... Review Source EP Emily P. Accounting Operations and Payroll Manager Restaurants Used the software for: 2+ years ### "Toast POS Review" March 6, 2023 4.0 Overall a good system for restaurants Pros Easy to use and learnIntegrates with Rest 365 Cons The Catering aspect - still a work in progress Review Source KJ Kirt J. Owner Food & Beverages Used the software for: 2+ years ### "Toast Review" December 13, 2022 4.0 Pros The specificness to the food & beverage industry. Cons Would like it be more focused on the food truck industry to allow for multiple locations options from one location. Review Source JC Jean C. Franchise Partner Restaurants Used the software for: 2+ years ### "Zero customer support/follow through" May 3, 2022 4.0 Frustrating calling into customer service. Long wait and incompetent. Clueless when you talk to the rep after having to click 18 options before you get to a live person. Better yet, assign a case number and a month later, go through the same process of 18 clicks before getting to someone on the phone and only to find out the case is still open. Pros As an administrator, the backend reporting and analysis is pretty easy to navigate. Cons Syncing with payroll has been a big issue but seems to be getting better. Reason for choosing Toast POS No choice - Franchiser's decision Review Source DJ Don J. Sr. Director of IT Restaurants Used the software for: 2+ years ### "CHG Review" June 3, 2021 5.0 Hardware maintenance can sometimes be a challenge, and need some development in enterprise menu management. Otherwise, software is very good and Toast team has been great to work with. Pros Ease of use, conversational ordering is great. Easy menu programming. Online ordering also works well with our provider and credit card processing is very good. Cons Hardware maintenance can sometimes be a challenge, and need some development in enterprise menu management Reason for choosing Toast POS Toast was feature rich and easy to use. Review Source Luke D. General Manager Restaurants Used the software for: 1-2 years ### "POS system for nimble operations" April 27, 2019 5.0 Toast is flexible for multi concept companies where you need the POS to perform differently while still having the ability to manage and report multi unit operations Pros The whole system has been great to work with. From implementation to daily use it is very streamlined and operational. Ease of use and intuitive process reduces training time for new staff. Easy to change data quickly from anywhere in the building Cons Some of the report is basic and could be more specific or drill down more. Review Source VR Verified Reviewer IT Operations Technician Restaurants Used the software for: 6-12 months ### "TOAT POS Review" June 12, 2023 4.0 Pros Toast is a light weight tablet pos system that is fairly easy to implement and support. Its a smaller less encumbered system than Aloha POS which we used previously. That said its not as full featured when it come to multi location management as Aloha POS. Cons The support on Toast is the largest issue we had. Each time you have an issue you have to start with square one at support. They dont offer account reps or any such services even with the initial roll out. Review Source Response from Toast August 16, 2023 Hi there, Thanks for your review! We appreciate your feedback on our customer support. If you haven't already, please join our customer community at community.toasttab.com to connect with other restaurant leaders for support with Toast or insight on growing. Hope to see you there. RN Rachel N. General Manager Restaurants Used the software for: 6-12 months ### "Southern Prohibition " December 20, 2022 5.0 Excellent. Pros Being able to access everything through my laptop/phone. I was accustomed to other POS systems before, and I really ended up preferring Toast. Cons Off the top of my head, I can’t think of anything. Every system will have a flaw of some kind, but nothing stands out in my mind. Review Source DS Dave S. Partner Restaurants Used the software for: 2+ years ### "Toast is the only option for POS" December 3, 2019 5.0 My overall experience has been nothing short of amazing. I wish I switched to Toast long before I did. Pros Toast offers the simplest POS interface I've ever used, if you can work an iPhone or iPad, you'll be flying through this system with no issues. Cons I really don't have anything to say negatively about Toast, at first I was worried about the learning curve, but that was practically non existent. Switched from [Restaurant Manager by Action Systems](https://www.capterra.com/p/2303/Restaurant-Manager/) RM was getting to be outdated, couldn't keep up with the demand for constant improvement. Review Source DS Dennis S. owner Restaurants Used the software for: 1-2 years ### "Been using Toast POS for a year now" August 20, 2020 5.0 Overall considering all of Toast's features is it virtually unbeatable for the price for pizzerias and QSR's. If they just improve their delivery features it would be perfect. Pros Pretty easy to set up menus and make changes on the fly while integrating with 3rd parties...Also excellent reporting features Cons Their driver "module" is not very robust. It is very difficult to see which drivers took which deliveries at the end of a shift. They should implement a simple report to be able to see which driver took which deliveries. Delivery mapping also needs work. Review Source Response from Toast August 27, 2020 Hi Dennis, Mora from Toast here. We're thrilled to hear Toast's intuitive set-up and reporting have enabled Mike's Pizza to thrive. We appreciate hearing your feedback on delivery mapping - we value input from our community as we continue to improve our products. Thanks for the review! AM Anang M. Owner Restaurants Used the software for: Less than 6 months ### "Glad we selected this solution " September 20, 2019 5.0 Very pleased with our decision to replace our old solution with Toast. Pros Very feature rich with a robust online delivery platform that seamlessly integrates with the POS solution. Synchronization is almost immediate and we have seen a huge increase in online ordering already. The self service kiosk was easy to setup and has a great look and feel Cons Overwhelming and we have barely begun to turn on all the other features - customer loyalty, customer feedback, delivery and so on. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Toast POS Lower TCO and features we were looking for. Also has a bigger footprint in our city Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Looking for increased capabilities such as kds and better customer support Review Source Response from Toast November 8, 2019 Hi Anang, Jasmine from Toast here. We're thrilled to hear you have been driving online orders with Toast Digital Ordering as well as enjoying Toast Kiosk. We hope you will soon be able to take advantage of everything Toast has to offer! Please refer to Toast Central at https://central.toasttab.com/s/ for best practices and educational material while you get rolling. CB Chris B. Founder/Predident Food & Beverages Used the software for: 2+ years ### "Overall great" March 15, 2019 4.0 Pros We have used several POS systems in my restaurant. After trying Toast, I was convinced it was the best. We have had multiple issues with credit card readers not working with promises of new ones (which we have never received) so that’s my only complaint. The ease of use is great and when the cc works, there isn’t a better system. Cons Credit card readers don’t connect properly and sometimes they don’t work at all. Punching in numbers costs my restaurant a lot of time and money with higher fees. Review Source Response from Toast April 19, 2019 Hi Chris, Jasmine from Toast here. Thanks for the review! I'm sorry to hear about the issue you have been having with the credit card readers. Your Restaurant Success Manager will be in touch with you soon. PC Presh C. Area Director Restaurants Used the software for: 6-12 months ### "Fast casual use" March 10, 2023 4.0 a little hard to get someone to respond in a timely fashion. Pros The ability to review sales and labor from anywhere. Cons The labor does not update live to the minute online. If you are having to check labor from your phone or PC you have to drill down into the labor tab to get live data. Review Source Jeff I. Chef and Kitchen Manager Food & Beverages Used the software for: Less than 6 months ### "So Great to Have Everything Consolidated" October 14, 2019 5.0 Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years. Pros One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business. Cons Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)[Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/) Reason for choosing Toast POS More robust and offered more scale as we grow to keep everything on one platform. Review Source Response from Toast November 8, 2019 Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/. Tiara H. Server Restaurants Used the software for: Less than 6 months ### "Easy Portability" January 21, 2020 5.0 It frees up bottleneck at traditional computer terminals Pros Toast is an easy to use platform that allows you to streamline POS transactions through the use of handheld POS. The handheld POS can perform cashier functions, ordering, statistical tracking (total sales, tips, % of sales by category, etc.), and its' portability offers freedom on the go. Being a Server, I am able to take orders tableside and perform payment functions from almost anywhere. Cons It's cloud based so make sure you have a strong internet provider. Spotty internet connection can stall the entire system. Review Source Response from Toast January 24, 2020 Hi Tiara, Mora from Toast here. We're happy to hear that ToastGo has streamlined your responsibilities as a server. Toast's "Offline Mode" does allow you to continue placing orders, printing tickets and receipts, and taking credit card payments until the internet connection is reestablished and you are back online. Please refer to this Knowledge Base article for Offline Mode FAQs: https://central.toasttab.com/s/article/Offline-Mode-Overview-1492794307880 MR Marty R. owner Restaurants Used the software for: 1-2 years ### "best decision i have made for my business" December 5, 2022 5.0 very pleased Pros so easy to use and the servers love the mobile ordering Cons sometimes it get very glitchy and the updates tend to not be too smooth Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) technology advancement the ability to order online and mobile access Review Source Rex S. Owner Computer Software Used the software for: 6-12 months ### "Fast and Great Features!" May 24, 2020 4.0 Love the software and so does our staff! Expansion options were a major consideration as we have more takeout locations opening so this was a winning solution for us. Works Great! Pros Its easy to setup! Configuring was straight forward and easy to understand. The user interface for servers is nice and offers a wide range of options to customize for the needs of your staff and restaurant. Offering a vast selection of options for takeout and delievery. Cons No real cons, can seem pricey at first, once we looked at others with the same features and options, the price became less of an issue. Review Source MM Martin M. President Restaurants Used the software for: Less than 6 months ### "Ye Olde Plank Inn" December 23, 2022 5.0 Very good experience with the exception of follow through customer support. Pros Very good point of sale system. Like that updates can be done instantly. Cons Follow up and follow through on the TOAST product. Have questions about cleaning up my product list and other various questions would be nice to have a 30 day and 90 day review after purchase. Reason for choosing Toast POS Ease of use and liked the hand held devices. Review Source AP Amanda P. Owner Restaurants Used the software for: 6-12 months ### "Does literally everything I want it to do" January 18, 2020 5.0 I was a POS technician back in the day and this is some of the best put together software I've come across. Seriously. Pros Like the title says, it does literally everything I want it to do. I have the options for gift cards, online and mobile ordering, and I just got the inventory management module and it's just a freaking dream. Cons It's got a few bugs -- one is updating the current inventory without our permission. It'll suddenly give us a heads up that it's decided that we have 4 plain bagels when we clearly have sold 3 of the 5 we received in the morning. I'm sure I've got a setting messed up in there some where that's making it do that. Switched from [Aldelo Express POS](https://www.capterra.com/p/109471/Aldelo-for-Restaurants/) It was crappy. Review Source Response from Toast January 21, 2020 Hi Amanda, Mora from Toast here. We are thrilled to hear that Toast has been exceeding your expectations. Thanks for the review! VR Verified Reviewer Managed services Computer Software Used the software for: 1-2 years ### "Great for small or big restaurants " December 10, 2022 4.0 Great software for new restaurants Pros The customer service is by far the best part. Any issues we had, their reps would stay on the phone with us until they were fully solved. Cons We did have connectivity issues that affected business, but not very often at all Review Source Talk to a Capterra advisor for free and get results within 15 minutes.