# Page 12 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Toast POS the right Bakery solution for you? Explore 549 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (549) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 17th, 2026 # Page 12 - Reviews of Toast POS ## Showing most helpful reviews Showing 276-300 of 549 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sandy S. Owner Restaurants Used the software for: 1-2 years ### "I’m glad that I switched " December 19, 2022 5.0 Good experience. Sometimes servicdd ex was slow. But they hired more people to hdd as file the work load. It’s been more smooth lately. Pros The transition from Aloha to Toast was very easy. Cons There is worked involved in setting it up, but once done, it’s worth it. Reason for choosing Toast POS Overall investment and ongoing costs. Review Source LJ Leah J. C.O.O. Food & Beverages Used the software for: 2+ years ### "Can't Recommend Enough" May 19, 2020 5.0 Love the system, great customer support, love the analytics. Pros I can access it anywhere with my Android based phone. Check sales or help solve an issue. Editing buttons takes seconds and over all had a very easy layout. Online ordering is synced with the tablets so when I 86 an item it is out everywhere. I like that I can email or text receipts and do e-cards quickly at the terminal. There is now a new feature that if a server needs assistance immediately they can send a text to the manager on shift and it tells the manager what terminal to go to. Cons Learning the cash register system was very confusing. Review Source LR Lourdes R. Owner Restaurants Used the software for: 2+ years ### "Value and Ease" December 19, 2022 5.0 Very positive. Pros It is easy to learn to use Toast, customer support is always available, and they are very knowledgeable and friendly. Cons New features usually involve extra costs. Review Source MG Maria G. Owner Food & Beverages Used the software for: 1-2 years ### "Stay off Toast" April 5, 2022 1.0 Lost money Pros POS system extremely expensive systems Cons Customer service is the worst ever! So dissatisfied with this service Reason for choosing Toast POS Neighbor were using it! Biggest mistake Review Source BA Brian A. Owner Food & Beverages Used the software for: 2+ years ### "Greatest POS Move" March 17, 2019 5.0 From start to years later every process has been easy and customer service is always there to quickly answer your calls. Pros the ease of use our staff quickly gets the hang of how o use the system so training is quick. Cons we had a few things that we did not like when we first started but through the years they have started implementing updates so they have heard all our concerns and features we all need to operate. Review Source Response from Toast April 19, 2019 Hi Brian, Jasmine from Toast here. I'm glad your staff found our POS easy to use and find that our product updates are meeting your restaurant's needs. Make sure you keep an eye out for our monthly newsletter to stay up to date on new product features! BS Bob S. Founder Restaurants Used the software for: 2+ years ### "The worst customer service" September 22, 2021 1.0 The worst Pros Easy to use but it doesn’t matter because when you have a problem, nobody helps you. Cons It’s impossible to solve a problem. Zero human contact. Review Source JF Jon F. Owner Food & Beverages Used the software for: Less than 6 months ### "Toast is NOT for small quick service rrstaurants." February 5, 2020 3.0 The people have been nice and are trying to fix this so I'll say overall it's been a 2/10. We were sold a BROKEN system not optimal for our establishment. The sals pitch sure looked great but with no live support and testing, it's been a complete disaster. I can see how for Applebees it would be fantastic but here it's plain terrible. Pros Main terminal seems like it's well built Cons The handheld does not work and no matter what toast support has done it's not working. A support Member was sent to us to fix it arbor other location but arbour main location, it's still broken and has been since we opened. The smart tipping feature will not work. Tip pooling is a joke. There is no X report function etc... Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We wanted something with comprehensive reporting and we were told CC fees were cheaper. We are currently going back to square. Review Source Response from Toast March 11, 2020 Hi Jon, Mora from Toast here. I'm sorry to hear you've experienced difficulty with your hardware. We do appreciate the feedback as we continue to improve our products! I connected with your Restaurant Success Manager and it looks like you are actively in contact with them. Please continue working with our Support Team to resolve this. KC Kayleigh C. Supervisor Restaurants Used the software for: Less than 6 months ### "Not worth the hassle " December 12, 2019 2.0 Pros It’s nice that we can order in straight from the tables. There’s no limit to the categories and buttons you can add. Cons It’s internet based and in the south we often have inclement weather. We had one incident where it got fried during a power outage. Inventory is not the best. But my biggest problem.... is customer service. You stay on hold for 20/30 minutes almost every time you call. And most times the live chat is no better. You wait only to told to call and then you’re on hold for another 30 minutes for a 2 minute issue on their end. I’ve been hung up on twice and had one agent end the chat without resolving my issue. It’s a nightmare and one of the worst customer services I’ve dealt with. Review Source Response from Toast January 24, 2020 Hi Kayleigh, Mora from Toast here. Thank you for this feedback! I'm sorry to hear you've been having trouble getting in touch with our Support team. We strive to provide the support and resources necessary for our customers to thrive. Another valuable resource is the self-guided support through Toast Central (central.toasttab.com) and Toast University. TL Tracy L. Owner Food & Beverages Used the software for: 6-12 months ### "Tc landos" December 19, 2022 5.0 Overall no problems Pros Easy to train employees on easy use for customer payments back end is easy to use via iPhone or home computer Cons Cc fees too highWould like a dedicated customer care team/more personalized service like my own company provides Review Source MP Makenzie P. Clinical Director Food & Beverages Used the software for: 1-2 years ### "I used Toast in multiple different restaurants. " September 1, 2020 4.0 Pros Toast has so many features to utilize! As a GM, the reporting was user friendly and easy to generate! It was so mainstream and I love that automatic reports I could sent up to send to myself every day. Cons We have issues with overloading the system at times. It took awhile with support to finally get our printers set up correctly in the kitchen. But set up with a new system that your business is 100% reliant on takes times and navigation to work out the kinks. Reason for choosing Toast POS More up to date with technology. Invested in them now to save in the long run. Review Source WP WILLIAM P. Owner Food & Beverages Used the software for: 1-2 years ### "AVOID AT ALL COST!!!!" August 19, 2018 1.0 HORRIBLE AND I BEGGED FOR THEM TO LET ME OUT OF LEASE BUT THEY SAY THERE IS NOTHING THEY CAN DO MEAN WHILE THEY HAVE BEEN PAID FOR MONTHLY SERVICES FROM LEASING COMPANY THAT HAVE NOT BEEN RENDERED \*\*\*\*\*SCAMMERS!!!\*\*\*\*\*\* Pros EASY TO ADD ITEMS AND GREAT TO EMAIL AND TEXT CUSTOMERS \*\*\*\*BUT THAT'S WHERE IT ENDS\*\*\*\* SO NOT THOUGHT OUT AND WAS LEFT FOR A MONTH WITH NO ONE TO HELP US OPEN!!! THEY WILL LIE THROUGH THEIR TEETH TO GET YOU ON BOARD!! Cons FLIMSY PLAT FORM CONFUSING WORK FLOW CASH MANAGEMENT IS HORRIBLE!!!!!!! CAN NOT FIND CHECKS STUFF VANISHES AND THE TECHS CAN'T EVEN FIGURE IT OUT LOCK YOU IN WITH FINANCING!!! STAY AWAY!!!!! EVEN SIMPLE TASKS ARE IMPOSSIBLE...NO AUTOFILL FOR CUSTOMERS....ADDING EXISTING PRODUCTS YOU NEED TO MANUALLY SCROLL THROUGH ALL PRODUCTS!!! Review Source Response from Toast November 2, 2018 Hi Billy - We're sorry to hear that the product has not lived up to your expectations. As you know, we're continually iterating and working to improve. Kimberly and the team will continue to work with you directly. MD Michael D. General Manager Entertainment Used the software for: 6-12 months ### "Great New Option" December 19, 2022 4.0 Everything working very well so far Pros Ease of Set up ( self install) and ability to make changes on the fly Cons There are some reporting features and menu features that would make things a bit easier ( Ability to turn menu's off on scheduled times without having to build another, ID check hold for Alcoholic purchases) Reason for choosing Toast POS combination of pricing and one point solution Review Source MB Michael B. Owner and Chef Food & Beverages Used the software for: Less than 6 months ### "Amazing!!!!" December 21, 2023 5.0 Pros It’s easily accessible and can always call customer support. Cons Too many outages. Sometimes have issues with a connection. Review Source Response from Toast January 3, 2024 Hi Michael, thank you for sharing your feedback. If you haven't already, we invite you to join our online community at community.toasttab.com to connect with other restaurant leaders. CV Chris V. health inspector Environmental Services Used the software for: 2+ years ### "Toast- The Future of Restaurant Management" May 24, 2022 5.0 Very positive and it makes seating tables easy. Pros The best part of this product is its customer support, Always available. Cons There is a wait time when booting up. Often if customers come in early to dine, the product has a lag time before usage. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Better product with customer Support. Review Source JL Jennifer L. Bookkeeper/HR Restaurants Used the software for: 1-2 years ### "Satisfied " March 17, 2023 5.0 Pros I love that I can access Toast from home or the office. It is fairly easy to find all the reports I need and super easy to enter new employees. This has made our payroll much easier and our hiring process a lot smoother. Cons The customer service could be better. I have had great luck with most of the things I have needed help with but sometimes it can take awhile to get a resolution. Review Source ST Steph T. owner Restaurants Used the software for: Less than 6 months ### "small seasonal" December 23, 2023 3.0 Pros HELP WITH ACCURACY OF ADDING TICKETS speeds up our process Cons set up was awful, customer service doesn't understand my needs. I have to all monthly to get my billing straight. Reason for choosing Toast POS my sales person, \[sensitive content hidden\] is amazing and 100% why I am still with toast Review Source Response from Toast January 3, 2024 Hi Steph, thanks for your feedback. We're committed to improving the customer experience and hope we can continue tom meet your needs asa system. CC Christopher C. General Manager Restaurants Used the software for: 1-2 years ### "Too Many Updates... " February 15, 2020 5.0 It is easy and modern, but if you have a high-volume business you may want to avoid using Toast. Pros The way you can manipulate the software to work with your own business. You can change how certain employees can use the P.O.S. for the position they are in. Cons Too many updates... Almost everyday. Lots of Connectivity issues, especially when using the handheld devices. The credit card readers go offline a-lot. The P.O.S. seems to crash a-lot. Review Source Response from Toast March 11, 2020 Hi Christopher, Mora from Toast here. Thank you for this feedback as we strive to continuously improve our products! Toast hardware and software is designed specifically for the hustle-and-bustle of the restaurant industry, and our update cadence ensures your restaurant's software experience is as seamless and efficient as possible. LS Lenny S. General Manager Food & Beverages Used the software for: 2+ years ### "My Toast Review" January 4, 2023 4.0 Mostly good Pros Ease of navigating and quick responses for reports Cons Menu changes are not simple to accomplish Reason for choosing Toast POS Corporate mandated Review Source SD Shawn D. General Manager Food & Beverages Used the software for: 6-12 months ### "Moonie’s Texas Barbecue Toast Review" December 19, 2022 5.0 It’s been an excellent product Pros Overall features allow for a lot of flexibility and customization Cons I wish the end of day cash out process was more streamlined and worked better Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) To add online ordering, and other features Review Source NL Nickolas L. Owner Food & Beverages Used the software for: Less than 6 months ### "Going back to Clover" December 15, 2022 2.0 Can't split checks. Can't tell if you're getting paid. Slow to update when customers pay online. Pros The features it could have and we could leverage, if we could get the basics to just freaking work! Cons Everything else. Learning curve is steep. Clunky interface that is very unintuitive. Back end is a hot mess of word salad. Who designs this? Review Source JB Joseph B. Owner Food & Beverages Used the software for: 1-2 years ### "Toast Has Fallen Off Big time " January 7, 2022 1.0 Horrible. They’re expensive and you get zero help or communication Pros Kiosk ordering. Simplicity for customers to order Cons The sales team is a complete disaster. They never call you back or fix anything. Horrible customer service. You’ll end up fixing everything yourself. Review Source VR Verified Reviewer Property Manager Real Estate Used the software for: 6-12 months ### "Fast, Intuitive, Easy to Use" July 17, 2019 5.0 It's been great. The last POS that we used was not nearly as efficient and easy to use on a day-to-day level. The split check options is GREAT and the credit card transaction time is much faster than with our last POS. Pros Easy to learn how to use. Easy to teach others how to use. And it's a great value. Cons The fact that it's cloud-based can be a bit of an issue if the internet goes down. Review Source Response from Toast August 15, 2019 Hi there, thanks for the review! Did you know that in the event of an internet disruption, Toast's Offline Mode allows you to continue to place orders, print tickets and receipts, and take credit card payments until the connection is reestablished and you are back online Learn more about Toast's Offline Mode here: https://central.toasttab.com/s/article/Offline-Mode-Overview-1492794307880. ST Scott T. Owner Restaurants Used the software for: 1-2 years ### "Great system for pizzerias" December 22, 2022 5.0 Toast had been a great partner Pros I like the fact that Toast allows me to service multiple neighbors around me with order from the table options Cons I would improve the fact that a remote system like in a food truck cannot work with the store because of the network Review Source LN Lori N. Lodge Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "Mostly happy with Toast" December 22, 2022 5.0 Enter team is happy with it Pros It is easy to work in and we love the reports we are able to get Cons I cannot get a hold of the person that helped set up our system to ask questions never returns phone calls Reason for choosing Toast POS Pricing and that other restaurants in area had purchased Review Source JJ Jeff J. Chief Operating Officer Hospitality Used the software for: 1-2 years ### "Toast and the Cloud Makes Sense" March 26, 2017 5.0 For over a year our organization searched for the right POS solution for us that would solve issues that our current provider could not. We had 65 locations in our brand and it seemed like they were 65 islands when it came to our POS system. There were many versions of our data base, and we were hampered by issues such as the end of life for our operating system. Toast was one of many POS providers we evaluated, including all of the top names in the industry. Some of the most important considerations that influenced our decision included the system being cloud-based, easy to use, and easy to integrate with other technology. We installed the Toast POS solution for the first time in July of 2015, and have been converting locations since then. We currently have over 60 locations using Toast, and anticipate the rest of the locations to convert this year. Pros Easy to use, reliable, good value. Cons There are still a few features that have not matured yet. A more robust ideal food cost tool that could integrate with more food vendors would be very valuable. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.