# Page 13 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Toast POS the right Bakery solution for you? Explore 549 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (549) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 17th, 2026 # Page 13 - Reviews of Toast POS ## Showing most helpful reviews Showing 301-325 of 549 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Intern - Behavioral Science Unit Restaurants Used the software for: Less than 6 months ### "Great POS System!" April 26, 2019 5.0 Toast is a super easy POS system to navigate. The restaurant I work at just all of a sudden switched over from Micros to Toast, and everyone seems to love Toast. There have been a few glitches here and there, but each issue was resolved. Customer service was always more than willing to help. My coworkers and I quickly caught on to this POS system, and no one misses Micros at all. Pros Toast offers training through their website, which is something I took advantage of for sure. We all had to quickly learn Toast, and the online training through Toast University was amazing. It made learning the system very easy and quick to pick up. Cons Honestly there hasn't been anything negative so far that I have experienced. However I'm just a user, not the administrators. Their answers might not be the same, but I think for the most part everyone appreciates how simple Toast is. Review Source JB Joe B. Owner Food & Beverages Used the software for: 1-2 years ### "Not that good" July 15, 2022 2.0 Will be changing out soon Pros Handhelds to small Customer service and support is a joke Cons Customer service is horrible Set up and go live is a joke you better be able to do it yourself Review Source EH Elizabeth H. Director of Operations Hospitality Used the software for: 1-2 years ### "Great for Remote Access" September 2, 2019 5.0 Pros Toast POS is the best cloud based tablet POS out there. Their reporting is easy to use, and accessible anywhere this is an internet connection. Everything is laid out intuitively and on the front end, the staff find it very easy to use. Cons We wish their support team were more responsive. Several times we have reached out with a question and haven't received an answer. Review Source Response from Toast November 8, 2019 Hi Elizabeth, Jasmine from Toast here. We love that you love being able to access your restaurant's real-time data from anywhere! VS Vince S. Accountant Restaurants Used the software for: 6-12 months ### "Multiple functions" December 13, 2022 4.0 Pros Very intensive interaction between all integrated productions within Toast as well as outside Toast. Cons Working with the support group and trying to figure out with Case Numbers, CX Service and Customer Care tracking. Review Source VR Verified Reviewer Seater Restaurants Used the software for: 2+ years ### "The best!" January 22, 2019 5.0 Pros User friendly, simple to read and navigate. Cons The only complaint I have is that I wish it was on a Apple product Review Source Marie S. Co Owner Food & Beverages Used the software for: Less than 6 months ### "Does everything you can imagine!" June 21, 2018 5.0 Servers learn it quickly, managers can learn back end easily too. There are also a ton of data points available in reporting function. Pros Toast is our third & last POS & we love it. Software is easy to learn, does everything they say it will & it provides more data points than you'll want, so you can see what you do want to see. Super easy to add menu items & photos. When you call support you get a real, english-speaking person who knows how to deal with your issue. Communication from Toast is high quality & consistent. Cons The credit card processing fee is a bit high but it is NOT costing us more than before; I had just hoped to save a few dollars in this area. Review Source Response from Toast July 17, 2018 Marie - We love to hear that Toast is your LAST POS system. We're here to get out of your way and enable your business to thrive. Thanks for the great review. EH Etson H. Accountant Restaurants Used the software for: 1-2 years ### "Comprehensive Restaurant Information" December 5, 2022 5.0 Nothing is perfect...improving operating readability and customization will improve in the future. Pros On line, up to date on a real time basis of all that is happening in the restaurant. Cons Some ordering information is hard to customize on a day to day basis. Have ad some outages that cause havoc in operations and cash collection. Review Source KB Katherine B. General Manager Restaurants Used the software for: 2+ years ### "Toast is Good" December 20, 2022 5.0 Pros Toast is user friendly and I have have been helped several times when calling customer support. Cons Tutorials could be more available, for example I still don't know how to properly set up a cash drawer in the restaurant. A Toast Representative coming in person to answer questions would be helpful. Review Source MB Matthew B. Event Manager Restaurants Used the software for: 1-2 years ### "Toast" January 7, 2020 5.0 Overall it has been a great experience and a seamless transition from our previous POS system. Pros Very easy to navigate and super easy to customize from the POS device itself, don't have to make trips to the office. It is very in depth with its customizations and sub menus. Also love how I can access the back end information remotely from any device. Cons There hasn't been many issues with the software itself, just sometimes with the hardware. The printers they provided we have had to replace and sometimes their servers do go offline. Review Source Response from Toast January 14, 2020 Hi Matthew, Mora from Toast here. We're thrilled to hear that your transition to Toast has been seamless and valuable for your restaurant. Thanks for the review! NF Nick F. owner Food & Beverages Used the software for: Less than 6 months ### "A struggle from the start and failure into grand opening 2 weeks later" September 2, 2021 1.0 This POS system has been a struggle from the get go. I was only allowed 2 terminals for 185 seat bar/restaurant. I understand that COVID has impacted supply chain so then I ordered 2 hand helds and a wireless printer. The handhelds showed up but never the printer. A week later I was told they no longer support wireless printers even though I was sold one, which never arrived. Now into live mode. I've been active for a week and processing cards then in the middle of service my system reverted back to test mode not allowing me to process CC's. I had to comp a LOT of money out which was extremely frustrating for a new business. 2 hours on the phone I get it resolved and then 2 days later it goes back into test mode again and now I had to shut my doors down a day prior to opening and still it has not been resolved nor will they allow me to get copies of phone records. I would NOOOOT recommend this POS system as ther customer service has been terriblwe sand their is no urgency in getting us live again in an urgent matter. Pros The fact employees can clock in and out thru the system Cons The customer service is beyond usefull and you will spend hours and hours on hold Review Source TW Terry W. COO Hospitality Used the software for: 6-12 months ### "Good POS, Bad Support" December 22, 2022 5.0 Pros Ease of training and installation for existing businesses Cons Zero support, no call backs, no collaboration on payroll issues Review Source VR Verified Reviewer Principal and Wealth Advisor Financial Services Used the software for: 6-12 months ### "Very happy with the POS" December 11, 2017 4.0 Pros The ease of use. All of my managers and employees always say how easy the system is to use after training. The customers love the rewards and being able to access everything on the tablet right at the counter. Cons There are certain limitations that are irritating. They are always minor, but you inevitably find yourself saying "I wish you could do that this way instead of that way." Review Source BB Bob B. Finance Restaurants Used the software for: 1-2 years ### "Good POS poor support and accounting support" March 28, 2023 4.0 The POS works great until it doesn’t. Level support barely better than experienced users and that’s not 100%. Level 2 is much better but almost impossible to engage with them. Accounting information and support very poor close to non existent other than reporting. Pros Order POS is pretty straight forward and works well. Cons Support is weak. Financial and backend support and information is very weak. Reason for choosing Toast POS Familiarity from the \[sensitive content hidden\] with POS. Review Source Response from Toast August 27, 2023 Hi Bob, thank you for your review. We appreciate you taking the time to share feedback and will pass it along to our team. DT Dan T. HR Consultant Human Resources Used the software for: 2+ years ### "A solid and flexible POS option" March 6, 2023 3.0 Pros Lots of functionality, integration with other software, and versatility. It's constantly evolving and improving. Cons Not user friendly at all from a back office perspective, slow, limited support except for FAQs/videos. Review Source VR Verified Reviewer Project Manager Food & Beverages Used the software for: 6-12 months ### "Toast POS to run your coffee shop" September 23, 2020 4.0 It is a great tool to run your coffee and can cover your end to end process Pros It is a very easy to use app. Allows to manage your orders, track them and most important to deal with online orders Cons There is nothing bad with the app and customer support is really reactive so I’m very happy with the overall product Review Source SW Stanley W. Executive Assistant Restaurants Used the software for: 1-2 years ### "Toast Review" June 30, 2022 3.0 Pros Great potential and a lot of functionalities. Cons Terrible reporting flexibility and terrible customer support line. Review Source WP Wendy P. Owner Wine and Spirits Used the software for: Less than 6 months ### "Newbie" March 28, 2023 5.0 Ease of use Pros Continue making sales when internet is down Cons Unable to contact customer service the first weekend in use Switched from [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/) Lower fees Review Source Response from Toast August 18, 2023 Hi Wendy, Welcome to Toast! Thanks for taking the time to share your feedback. Sorry, to learn you experienced problems contacting customer service. If you need additional assistance, please refer to ToastCentral.org for helpful resources or connect with our customer community at community.toasttab.com. PS Pamlela S. co-owner Food & Beverages Used the software for: 1-2 years ### "Toast Review" December 22, 2022 4.0 Customer service is only sometimes helpful. Always scripted, and without many answers. Pros The ease in figuring tips and taxes daily. Cons Set up & training on the handhelds. Really a nightmare. Review Source LL Leigh L. Bar Manager Food & Beverages Used the software for: 6-12 months ### "User friendly and simple processes" July 18, 2021 5.0 Toast has made processes at the lodge so much faster. You can swipe a card and start a tab and close that tab with two button presses. The members love it because they don't have to wait nearly as long as when we had micros. Pros Toast is good because you can make it whatever you want to be. You can add your modifiers, sales are easy to ring in and close, and everything is where you need it to be. Cons Some of the more simple functions like repeat an item are not easy to find. Reason for choosing Toast POS Ease of use and familiarity Review Source PS Pete S. Owner Restaurants Used the software for: 6-12 months ### "Customer Service is hit or miss" October 31, 2018 3.0 Its been Ok but I have not been blown away Pros Relatively easy to use interface though programming new adds to menu etc can be challengin Cons Been with the software for 9 months - for the last couple months customer service has been hot or miss with level of competnece and responsiveness. Think its probably a talent issue. You either get someone who knows what they are doing or someone who is reading from a manual and clueless Review Source Response from Toast November 30, 2018 Hi Pete - Thank you for your honest review. Admittedly, our customer service team is growing quickly and we appreciate your patience as we all get up to speed. That said, we are completely committed to your success. We will do our best to ensure you're well taken care of when you call - if we don't know the answer right away, we'll find it. Thanks so much for being a member of the Toast Community. DB Daniel B. President Food & Beverages Used the software for: 2+ years ### "steer clear" March 12, 2022 1.0 Steer clear of this company. I have 18 units using Toast and I am having to go through the painful process of switching to a new POS system because their service and support is non existent. Their staff is to inept too even onboard new locations. Pros The same as all other POS systems, nothing special Cons Service and support is non-existent and staff is inept Review Source DM Daniel M. Gẻneral Manager Hospitality Used the software for: 6-12 months ### "The Hand Held Device is Groundbreaking" November 21, 2018 5.0 While getting my ơn business under way, I was a gẻneral manager at Banditos Cantina. I have been in the hôspitality business a long time and mostly used Micros. I was introduced to Toast Systems and it blew my mind. The hand held device has changed everything. No more waiting for a terminal to put an order in or print a check. You can do it from anywhere in the restaurant. Increases in sales, típ and table turnovers where through the roof! Pros Not having to go to a terminal to put in a food or drink order is amazing! It saves so much time and hassle. Cons Had no problems with the system during my time as manager. Review Source Response from Toast November 30, 2018 Daniel - Yes!!! The value your seeing from the Toast Go handhelds is exactly the intent we had when we built the product. We're thrilled to hear the Toast Go is helping your restaurant reduce turn times and increase tips. We're excited to continue to help you to thrive! BW Ben W. Owner Restaurants Used the software for: Less than 6 months ### "Waste of time and $$" September 22, 2022 1.0 Complete waste of time and $$… there are better systems and WAY BETTER customer service people out there. STAY AWAY FROM TOAST. Pros Pros? It’s supposed to make things easier, which it does, if they install it correctly. Cons Too many too list. CUSTOMER svc is NON EXISTENT. They lie from the sales person to the onboarding consultant and there are no managers that actually care about the customer. Review Source TM Tamer M. Partner Hospitality Used the software for: Less than 6 months ### "great software" January 3, 2023 5.0 great customer service Pros easy to use, user friendly, fast, accessible Cons none so far, installation and programming was very easy Review Source TS Tom S. Owner Restaurants Used the software for: 2+ years ### "Beware " January 5, 2018 1.0 Tech support is hard to reach. You must use their credit card processors. Fought a chargeback, provided a signed receipt and still lost the case because Toast doesn't have an EMV chip reader and the card had a chip. Apparently and according to Toast reps anyone is able to get their money back if they have an EMV chip card. I know this doesn't make sense but it's true. Pros Toast is easy to use for the most part. I don't have a problem with the software it's quick and functional. Cons Inadequate credit card processors. Not emv capable. Susceptible to chargebacks even with signed slips. Do not honor their warranties of their hardware. Had to buy new terminals after a year and a half. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.