# Page 15 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Toast POS the right Bakery solution for you? Explore 549 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (549) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 17th, 2026 # Page 15 - Reviews of Toast POS ## Showing most helpful reviews Showing 351-375 of 549 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GV GLENN V. owner Restaurants Used the software for: 6-12 months ### "Poor Service and implementation false claims and possible fraud" August 20, 2018 1.0 run away from toast Pros nothing but a big headache from day 1. Salespeople gave me the wrong info regarding pre installation steps. Financing was easy through a third party leasing company but that way toast got paid up front for their product probably knowing full well they were not sticking around that long. Cons This company has been very shady. The claims to match credit card processing by the sale person has yet to be fulfilled. The hardware is poor quality and ipad would have been much better. The software is ok but is not as seamless as micros or square it seems as if it was not designed for a restaurant. There is no follow up and account managers are non existent problems go unsolved for months. During implementation the manager never contacted me for weeks then had the wrong dates for going live that is very poor service and unforgivable from a contractor. I was billed for extra hardware and services I never received as well. Square is a much better pos for a small value conscious restaurant and if you are doing high volume Toast will not match credit card processing rates as promised it seems like a big credit card scam so far. Review Source KW Kayla W. Manager Food & Beverages Used the software for: 6-12 months ### "Manager" December 19, 2022 4.0 Pros I enjoy the speed of functionality and easy of returning to previous screens Cons It doesn't seem to have integrated well to systems we already had in place Review Source PT Paul T. Owner/Manager Food & Beverages Used the software for: 2+ years ### "Confusion of support" April 3, 2017 4.0 The support is lacking. You always get a tech to speak tech and when they look at your system they find other problems to fix and never help fix the one you need help with. You pay a monthly fee but they charge you for the support anyhow. The Sales staff can not work the system so don't bother asking them for minor help. Pros Back office is easy to use. Cons The cash management is so confusing we can never get it correct. They think they are making it better but they don't and the training is very lacking in that area. Review Source ME Matt E. CEO/Founder Restaurants Used the software for: 1-2 years ### "Huge leap forward from our NCR Aloha experience" May 30, 2018 5.0 We switched from NCR Aloha to Toast within our franchise system and it has been a huge leap forward. We went from an archaic product full of unnecessary layers of complexity to a streamlined solution that our entire team loves. Sure there are occassional issues as technology is an imperfect solution, but the Toast team certainly tries harder to resolve issues than some of the other bigger guys we've worked with in the past, including NCR. Pros UI is simple and friendly Software is modern and intuitive New features are constantly being developed Cons Level 1 tech support is just as useless as most other companies. Our assigned account rep has gone on vacation more in the past year than I have in my life. Review Source SM Sandy M. Owner Restaurants Used the software for: Less than 6 months ### "Pine Tree Lodge" December 29, 2022 5.0 So far so good Pros Easy to use, better handheld quality with integrated card readers Cons The cash drawer management is not efficient. You should be able to assign to one user for the day. Switched from [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/) The card readers were not integrated into the hand helds and kept getting lost or broken. Review Source EM Erik M. Restaurants Used the software for: ### "Toast rocks for us! " February 6, 2015 5.0 Pros Service, support, simplicity, reporting, integrated payment processing, online ordering, and overall functionality. When we launched our business, we had purchased a competitor of Toast's product that ran on iOS platform. Based on our needs and our gourmet mobile food business model, it seemed to be a great fit. But when we attempted to implement the other software, we ran into a variety of problems from the outset, and after 2 weeks of struggling to get the other system up and going, we realized we needed to find a different solution. Toast literally saved us! Their tech engineers were on site the day after we connected with them, and they set up up for success instantly! My favorite thing to say about Toast is that it just works! But it is also much more than that. It is a very robust and integrated tool that is available at pricing that is almost embarrassingly fair. A true "Champagne Product for those on a Beer Budget," to quote my uncle. Cons Inability so far to offer custom app(s) to help manage and monitor the business from remote locations. This is kind of nitpicky because the ability is there; it just requires signing into site. But I would like to have a self-controlled mobile app that I can use to monitor very specific data points on a real-time basis. Review Source JL Jack L. Food & Beverages Used the software for: 2+ years ### "Toast is The Most!" July 18, 2016 5.0 I moved our restaurant from Aldelo to Toast, and I've found it to be a Very Good Decision. Streets ahead of the competition. Pros Competitive processing rate, excellent customization, great integrated online ordering, cloud-based reporting so I can take care of all kinds of tasks from anywhere I have internet, and the list goes on. Cons I wish the monthly fee were a bit less. Review Source Response from Toast July 19, 2016 Thanks so much for the great review, Jack! We really appreciate all the referrals you've sent our way. AT Adam T. CEO Food & Beverages Used the software for: 1-2 years ### "Dynamic Product That Keeps Getting Better" February 7, 2019 5.0 Toast is a great online POS Solution. The online ordering, gift cards and rewards has made an impact on our business. They also back up their product with solid customer support. Pros The software is very easy to train employees on and use. It is constantly being updated to include more robust functions. Cons The only con is occasionally it updates too fast before you get a chance to truly learn how to use the current functions. Review Source HT Holley T. Accountant Accounting Used the software for: Less than 6 months ### "Poor Customer Service" July 1, 2022 2.0 Overall experience has not been good, should have stayed with Square, We Work, and Gusto. Pros I was happy to have one software to for scheduling, POS, and payroll together. We should have stayed with having 3 separate products that integrated with each other. Cons Very poor customer service. Each person I reached out to for help just wanted to pass me to someone else or open a Ticket that has yet to be solved. I do receive emails from them stating my cases have been solved, but my issues have not been solved. The reports are hard to use and I usually have to cobble multiple reports together to get any meaningful information. This software was written without consulting any accounting people. Data entry for tips in payroll is painful. Direct deposit for payroll is 4 days, yikes! And there is no termination check process, at least that I have found. Every feature is an add on with a price. Want a Tip Manager (good luck getting help setting this up), that is extra; want to intergrade with your accounting software, that is extra; want payroll to track time off, that is extra; etc.... Review Source MG Michael G. General manager/owner Restaurants Used the software for: Less than 6 months ### "Mom n pop restaurant" March 22, 2023 5.0 Pros Great pos for anyone to use!! Endless features & reporting. Cons Once install was complete & initial live day was done, getting someone to help with any concerns is a little disappointing compared to how everything else has gone. Review Source HH Hunter H. Owner Restaurants Used the software for: 1-2 years ### "The Two Face of POS Systems" October 11, 2018 3.0 I would not choose Toast if I had to do the process over again. Their system is great but their hardware does not hold up specifically their tablets and CC readers. Pros Great backend system that is easy to use. Hardware is great when it works but thats not often. Love having the ability to know how the restaurant is preforming when I am not around. Cons Replaced 7 of 9 pieces of hardware in just over a year. 3 did not last 6 months and then their replacements broke down 7 months after replacement. We were told the warranty does not start over from the time of replacements and had to buy new equipment. Review Source JP Joe P. Network Administrator Restaurants Used the software for: 6-12 months ### "Toast is Great" November 8, 2019 5.0 We're able to track inventory and breakdown restaurant operations in fine detail. Customers love paying right at the table on the tablets. Pros It's simple and straight-forward. You make a change, hit Publish and see your changes instantly on the tablets. I love how easy it is to colorize menus. Servers make fewer mistakes because I color buttons to match the food/drinks. Customer orders red wine --> Hit the RED button. Cons I really have no trouble with the software. Sometimes support can be a bit slow on advanced issues. Reason for choosing Toast POS Toast was the best choice. Review Source MS Matt S. Owner Restaurants Used the software for: Less than 6 months ### "Awesome product, completely cost effective and easy to work with. " September 16, 2015 5.0 Pros I have found their system to be very easy to work with and definitely cost effective. The thing I hated about the other POS systems that are IPad based is that a new Ipad is so ridiculously expensive to replace. And I don't know about y'all, but when you hadn employees tech, you better be prepared to replace it. I have added tablets in literally less than 20 minutes on a Friday night because I decided that day I wanted a phone station. It was easy to do, and I took care of it without support. But when I have had issues on Friday night, like when Time Warner decided to go down for a couple hours just cause, Toast was right there on the phone and able to walk my staff through the offline experience. The data is easy to get on the back end, and in real time. I love being able to log in and see what is going on at any given time. Or edit the menu because I forgot something from my recliner at home, if I am actually able to that day. Y'all know how that is, or will. Cons Their software is a constant work in progress, which is a good thing. They have added a ton of features since June 2014 when I started with them. There isn't anything I don't like about the system. My only complaint is they don't yet have a fully integrated scheduling system. That is coming though, and there are solutions that sync with Toast, but I just haven't gotten away from our spreadsheet system yet. Old habits die hard. Review Source KK Konstantin K. Lead server Restaurants Used the software for: 1-2 years ### "Restaurant experience " April 25, 2021 5.0 That’s a pretty good system and team members always there to help Pros Like how it does function with credit card payments and how it does organize menu items with managing it Cons The most thing that brings negative emotions is soft update, there is no any notifications about coming update at all Review Source RS Rebecca S. Administrator of Hospitality Restaurants Used the software for: Less than 6 months ### "Overall a great product from a back-end user standpoint" March 22, 2023 4.0 Overall, I'm able to accomplish everything I need to from the back end. I can pull sales reports, compare sales to other periods easily, pull labor reports to process payroll, edit users and their permissions, pull up individual orders for refunds or receipts, etc. I do feel it's a bit overpriced and the customer care response team could use some improvement, but overall it meets our needs. Pros Reports are easy to pull and highly customizable. Cons Customer service is slow, often taking days or weeks to fix issues. Review Source LC Leslie C. Owner Used the software for: 2+ years ### "Toast is simply AMAZING!" August 9, 2017 5.0 Pros The biggest benefit to our use of the software is the inventory control. We are a dessert bar, so our daily inventory is finite. No need for an 86 List. Cons What I like least is the inability to change the Tip Percentage or the Order that the Tip choices appear on the Quick Order paying with the Pad. It has made us have to use paper....the First Choice, should not be No Tip. Review Source PD Paul D. Food and Beverage Manager Food & Beverages Used the software for: 6-12 months ### "POS for multi location concessions " December 15, 2022 3.0 Pros payment processing is fast. Easy to use, new employees training very fast. Backend is very easy to navigate Cons Self-manage system I find that we lack support. System needs someone that has a good working knowledge of the tech side. Backend is very easy to navigate Review Source KB Kayla B. General manager Restaurants Used the software for: Less than 6 months ### "Pos use" March 7, 2023 4.0 I like it Pros The features it has makes it easy to use Cons The software Goes offline too easy at times Review Source VC Vicky C. Manager Used the software for: 6-12 months ### "Great pos" May 30, 2017 4.0 Pros Easy to use and very simple and clear layout for each screen. And it is very easy to modify new changes. And the website is reliable to give most current updates in sale and labor and other statistics. Cons I wish that an apple app will be available soon to make it easier for management staffs to check on immediate statistic. Also the customer service takes forever to reach every time we call. And the customer service representatives respond in emails , most of the time they don't really know what the real answers they are providing but some generic email templates. And they will ask you to call them if you have any questions. So yes, you are back to square one. Review Source VR Verified Reviewer manager Restaurants Used the software for: 6-12 months ### "Save your time with this POS " November 11, 2021 1.0 My overall experience? Let me think, it's a POS you can't get an answer, you get a run around, basically you are SOL Pros nothing much to brag about a system that is very expensive but doesn't work as it should Cons Customer service, on hold for over 90 min how can you operate a restaurant when your system doesn't work and have to hold for over an hour? this system is very questionable Review Source TH Tess H. Owner Restaurants Used the software for: 6-12 months ### "Love My Toast POS" April 14, 2017 5.0 I love my Toast POS because it's easy to navigate and I like it that I get the reports I needed in a flash. I have a very busy schedule that I must admit I don't know that "ins" and "outs" of the POS system but I few click here and there I'm able to get the information I needed when I needed them. I'll probably be more happy if I'm able to find time to just explore what else are there to find that this system can do for me. I usually enroll in the webinars offered to members but at times, I even don't get to finish the webinar because I have to attend to calls, customers, and vendors when they are in my place of work. But I try anyways. Thanks for a great system. Pros It's all in one. Cons When something goes wrong with the system and I lose connection (which practically happens in every software, I guess). Review Source RB Remi B. President Restaurants Used the software for: 1-2 years ### "Love my TOAST" April 27, 2017 5.0 As a small business owner, I am able to stay on top of activity even when I am not physically @ my location. Keeps me in touch all over, even in Costa Rica on vaca, was able to see if anything was amiss. The new system(had for a year in January) has made me feel much more confident in my staff and in my actions that are helping to increase my bottom line. Pros adaptability, visibility and ease of use Cons constant changes and updates, usually good, but most times, a hassle for the management staff. The install was not done as professionally as I expected, but support has been great. Review Source AS Arpit S. Employee Food & Beverages Used the software for: 1-2 years ### "A Total POS system for your company !!" April 8, 2019 4.0 My experience working with this POS system was really good. I really liked it and would highly recommend it for your organization. Pros It is very user friendly and we can run all aspects of restaurants on a single platform. Cons There is nothing as such which you won't like about this software. It is like a one stop solution for all our needs. Review Source PZ Paul Z. Director of IT Used the software for: 1-2 years ### "Best POS experience ever" August 3, 2017 5.0 Pros Its a true partnership, Toast is a company that stays true to their word and works with you to reach your goals. Its always growing and becoming incredibly robust; from the the enterprise level, to the day to day features for the servers. Its a wonderful platform Cons It still has some work to be done with the Enterprise menu management, it is really hard to keep organized in its current format. Enterprise reporting times out often, and it becomes a bit of hassle to pull a large report. Review Source KB Katherine B. Server Restaurants Used the software for: 2+ years ### "Makes order taking so easy " October 26, 2022 5.0 Pros Toast makes taking orders so easy! It’s right at the table. Mistakes are easily caught and orders are quickly entered with little error. Cons The only issue I have is not with the system but with the restrictions put on. Which is a nice feature of the system. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.