# Page 16 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Toast POS the right Bakery solution for you? Explore 549 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (549) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 17th, 2026 # Page 16 - Reviews of Toast POS ## Showing most helpful reviews Showing 376-400 of 549 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC James C. Managing Partner Management Consulting Used the software for: Less than 6 months ### "Worst Service Ever!" December 7, 2019 2.0 Pros Hand held terminals are fast and efficient. Guests appreciate the speed and simplicity. Cons Their support is abysmal. We have not received our credit card swipes for over a week. My and my staff’s calls to the company (4) have been handled with long holds and promises of call-backs that never happen. They have a week’s worth of our money and yet have the audacity and utter bad judgement to drain our bank account for payroll! Why not use OUR money that you have already imprisoned? Why the need to steal more? Review Source Response from Toast January 16, 2020 Hi James, Mora here from Toast. Thank you for this feedback! We're thrilled to hear Toast is helping your restaurant improve efficiency and delight your guests. I'm sorry that you have been having trouble getting in touch with Toast Support, I'd like to suggest logging on to Toast Central (central.toasttab.com) to chat with our support team live during business hours. TM Tom M. General Manager Food & Beverages Used the software for: 2+ years ### "Great Pos System " April 5, 2019 5.0 Pros Easy to use it is one of the easier pos systems to lean Cons Nothing specific toast does a great job with taking the advice of there customers Review Source SA Sarah A. Customer Support Computer Software Used the software for: 6-12 months ### "Toast fits like a expertly tailored suit!" March 3, 2017 5.0 Toast can be whatever you want out of a POS system- you can customize all settings to fit your needs or if you want something you don't have to be too involved in and you want to keep it simple, Toast can do that too. They are always introducing new features and ways to make your life easier- and if you think of something they haven't added yet, you can request it and it will be added if other users and restaurants like the idea too. Hardware and software are integrated well and easy to use, and if there's ever a problem then 24/7 support (not robots, real Toast employees!) is only a phone call or email away. Pros user- friendly, simple, customizable, intuitive, fast. Cons Android's operating system took some getting used to, but once you get the hang of it then it's a cakewalk. Review Source VR Verified Reviewer Illustrator Used the software for: Less than 6 months ### "Beautiful and smooth ease of use" February 6, 2018 5.0 Pros I used this as a vendor, and loved the UI's simplicity and ease of use. Everything ran, ran fast, and remarkably never crashed (even on iPads that were...less than stellar). Cons The price seems I guess steep, but considering it's a B2B kind of app, it really is in the right range. Review Source Response from Toast April 2, 2018 Thanks for the review! Toast is designed to improve speed of service and table turn times, so we're glad to hear it was fast and efficient for you. JJ Jeff J. Chief Operating Officer Restaurants Used the software for: 1-2 years ### "Time for Toast" April 2, 2017 5.0 A couple of years ago Costa Vida completed an extensive search for a POS system that would replace our outdated Micros 3700 platform. After reviewing more than a dozen options, we selected Toast and launched our first location with them in July of 2015. Immediately we saw improvements in speed and processing. Our cashiers learned the system quickly, and were able to fly around the screens inputting orders. The customer support during the past couple of years has been outstanding. Pros It is quick to implement, quick for our people to learn, and has proven to be very reliable. Review Source JC Jane C. Bartender Hospitality Used the software for: 1-2 years ### "Toast is great" March 15, 2019 5.0 Toast training, implementation, reporting and daily use is great. Pros The interface is easily customize-able on the fly which is a necessity in a fast paced restaurant. Cons Would prefer if there was an option to have "speed screens" or better functionality specifically for bartenders. Review Source GT Grayson T. General Manager Restaurants Used the software for: Less than 6 months ### "Just got it, such an improvement" April 8, 2018 4.0 Peace of mind and a relaxed workload. Pros Easy to modify and update, whether at the terminal or remotely. I love the ability to use my android phone to access checks and modify items while maneuvering through the restaurant and managing my staff. It's basically an extra terminal. I've used many pos systems and I have to say that this is about as feature rich and user friendly as you can find. They have tons of resources and videos to help guide you if you are unsure of something. I will recommend, have a tech help you install and set it up. Cons GUI is rather basic and sometimes unintuitive. This could be a result of previous systems training me to think a certain way regarding pos interaction but regardless it's happens. It's definitely able to be overcome. Review Source MS Massimo S. Owner Used the software for: 1-2 years ### "Worst company ever! They didn't made the deposit of the merchant and after one month still nothing! " November 27, 2017 1.0 Cons Nothing! They are unprofessional! Only excuses! After one month they didn't make the deposit of the merchandise, they say that the person in charge of my case is on vacation! I'm still waiting for my money but the guy is on vacation! That means that a Company like Toast doesn't work if an employee is on vacation! Review Source Response from Toast November 2, 2018 Massimo - It's extremely important to us that your deposits are operating properly. Please work directly with our Support team to ensure everything is in order. TH Tom H. Owner Restaurants Used the software for: Less than 6 months ### "Support is Lacking. " November 1, 2019 3.0 Pros It is pretty full-featured but you still need third-party add-on apps to make it a complete POS package (things as basic as employee scheduling). These apps cost more money, so beware. Cons Getting things set up for third-party app integration was a real pain. Not the app integration itself, but getting them to enable it took a long time, so far it has been two and a half days. They claim it would take 24 - 48 hours which seems ridiculous. Third party apps are what make this system complete but Toast hasn't found a simple way to integrate them like a lot of their competitors have. We use Clover at our other facility and app integration is easy and immediate. We have only used this for a couple of days and not starting off on the right foot. Review Source JE Jackie E. HR Generalist Food & Beverages Used the software for: 1-2 years ### "I use toast primarily for referencing sales and labor reports" September 20, 2017 4.0 Pros I like that you can access all information from virtually anywhere there is internet access - you don't need to be on a POS tablet/station. Cons There are some clunky aspects - the first that comes to mind is that you are unable to access archived users and re-activate them yourself. You have to email or call support in order to access their records. In an industry where the workforce is ever changing - this doesn't really make sense. Review Source JW Jay W. Manager Food & Beverages Used the software for: 1-2 years ### "Toast system" April 2, 2021 5.0 Pros Very user friendly. Easy to fix any issues. Fits perfectly into our system. Cons Not really anything that is giving us issues Review Source DR Diane R. Server Restaurants Used the software for: 6-12 months ### "One of the better POS systems" March 6, 2019 5.0 Overall the Toast program is on the best that I have used. I would recommend it. Not a big fan of the tech side due to lengthy wait times for repairs. Pros It is very easy to use the POS and train employees on. I love the ipad functionality of it. There is training online for the POS. Cons It has many features that I need to learn more about. We have one system down and it has been 2 weeks now due to waiting on the tech team. Review Source jG johnny G. owner Restaurants Used the software for: Less than 6 months ### "Careful with any 3rd party contractors that are used to help set up" January 2, 2020 4.0 Toast sent over a 3rd party contractor to help install the system. Only for 2 hours plus 2 1/2 hours of drive time for them, and we had nothing that was in their scope of work to do. Although, they help is we paid them separately. We get to the finish line and Toast sends over some shady shysters wanting to get paid by Toast and me. Pros cloud base system with more functionality Cons Toast makes lots of assumptions on set-up. One, is that everyone is an IT major. Two, there is no help with hardware installation. Review Source Response from Toast January 24, 2020 Hi Johnny, Mora here from Toast. Thank you for providing feedback on your installation experience. We're committed to thoroughly vetting high-quality 3rd party contractors when necessary and your feedback is appreciated. Please reach out to our Support team at (617) 682-0225 during business hours if you continue experiencing difficulty with this contractor. gP george P. Owner Food & Beverages Used the software for: 1-2 years ### "Toast has been a huge upgrade for our restaurant." July 21, 2017 5.0 Made daily operations at the restaurant much quicker and smoother. Pros What we like the most about the software is the constant upgrade, how easy it is to use, the back office is fantastic!! We had Micros before we switched to Toast and it's like we came out of the dark age and into the modern world! Cons Honestly not much we don't like.....maybe that SOMETIMES it lags. We don't experience that too often but it does happen from time to time. Review Source GG Ghadi G. Ceo Design Used the software for: 6-12 months ### "Toast POS" October 13, 2021 4.0 Pros Facilitates the work flow and makes it easier for departments to communicate. Cons Closing of the tables and end of month accounting is a bit complicated. Review Source KJ Karin J. Assistant Manager Used the software for: Less than 6 months ### "The hardware is convenient but flawed and the software needs some work" December 15, 2017 4.0 Pros The hardware and quick editing make this an efficient method for restaurant server and mod use. The screens are easy to edit as well. Cons The customer support is TERRIBLE. We were even given wrong information from the trainer before we started using the software. We are often on hold for extended periods with no response and the majority of our help tickets go unanswered. All of our credit card machines have malfunctioned in the three months that we have had the program. The tablets are also not spill proof and have glass screens making it incredibly restaurant unfriendly. The reporting is thorough but has consistent flaws and bugs. Editing checks in difficult and many basic management tools require multiple steps. Review Source RT Robyn T. Manager Food & Beverages Used the software for: 1-2 years ### "A Toast for Toast" March 7, 2019 5.0 Pros Easy to use! Love the reporting, customer support, and customer loyalty​ points. Cons Wish the monthly​ fee was a little less. Review Source Response from Toast March 18, 2019 Hi Robyn, Jasmine from Toast here. I'm happy to hear you are taking advantage of the reporting capabilities of Toast! VR Verified Reviewer Co-Founder Food & Beverages Used the software for: 6-12 months ### "Toast is an intuitive new POS system" April 7, 2021 4.0 Overall, it is a simplified, intuitive and easy to manage POS offering that is a great fit for any small business. Pros Toast is an approachable new POS offering that makes it very simple to onboard and learn and their support is fantastic. Cons The interface is a little bit dated in its aesthetic, but still, it is a very simplified and easy system to adapt to. Review Source NR Nick R. President/owner Restaurants Used the software for: 6-12 months ### "Great POS system after using Micros" January 29, 2017 5.0 My restaurant had a Micros POS system for over 12 years. When we expanded and renovated, we had to expand our system. Micros was too expensive and we began to look for alternatives. We chose Toast after looking at many options and it was a great choice. Restaurant specific so they understand what restaurants need. Very intuitive and with all information in the cloud, easy to change items, prices anytime and get real time reports. Great support, too. Highly recommended. Pros Easy to add, change or delete items. Great for getting real time sales reports as well as items sold in real time. Always updating as more users offer feedback. Cons Sometimes a little slow. Review Source AE Aaron E. Menu Management Analyst Restaurants Used the software for: 1-2 years ### "Toast - The All in One" February 21, 2019 5.0 Pros The software allows for a lot of functionality, but only if you want it. If you don't need to use a function you don't need to mess with it after the initial setup with Toast's menu team. Cons It can be overwhelming for smaller stores that can't devote the time to learning the intricacies. Review Source Response from Toast March 5, 2019 Hi Aaron, Jasmine from Toast here. Thank you for your review! I'm glad you can see Toast's scalability to fit the needs of all our customers. CB Charles B. Owner Restaurants Used the software for: 6-12 months ### "Pizzeria Toasttab POS" October 20, 2016 5.0 Great system that the company is constantly improving. Make keeping track of business and easy. This system has a reporting system that let's you see from anywhere how business is performing. The online menu is a feature all customers will love with a layout that is mobile friendly. The rewards program needs a little work yet with how points cannot be assigned, but is worth the investment. Overall a great system to have. Pros Easy of use and great Tech support. Cons Rewards program to recognize phone numbers and names when assigning support. Tech support need to assign ticket numbers so it easy for you to talk to the same Tech person. Review Source DW David W. Owner Restaurants Used the software for: 6-12 months ### "Best thing to happen to our restaurant!" September 13, 2017 5.0 It increased efficiency and accuracy in every part of our restaurant. The reporting is incredibly detailed, yet easy to navigate. Pros Ease of use is the biggest pro for Toast. From initial training through menu editing and reporting, everything is very intuitive and easy to understand. I can hand a new server a tablet and they can input an order without any help, right from day 1. Cons Right now it is not pizza based. It works, and works well in our restaurant, but things like changing the size of a pizza are not possible right now. I hear it is in the works though. Review Source VR Verified Reviewer Restaurant Server Restaurants Used the software for: 1-2 years ### "User friendly experience! " September 23, 2019 4.0 Pros It was easy to learn and is very self explanatory for someone who is using it for table management. Cons I don’t have any complaints about Toast software. Review Source JF John F. Director of Training Restaurants Used the software for: 1-2 years ### "Snap" September 21, 2020 5.0 Pros The software is easy to navigate through, as we use it in one of our locations. Cons Just that you need to go into and set up new menu items each time instead of a bulk upload Review Source jC john C. owner Food & Beverages Used the software for: 2+ years ### "toast" September 25, 2018 4.0 not bad but could be better Pros simple to use and a great value for the money Cons lack of some simple features, and online discounts. delivery mapping system sucks since they changed away from google maps as a provider Review Source Talk to a Capterra advisor for free and get results within 15 minutes.