# Page 18 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Toast POS the right Bakery solution for you? Explore 549 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (549) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 17th, 2026 # Page 18 - Reviews of Toast POS ## Showing most helpful reviews Showing 426-450 of 549 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Justin B. Director Of Casino Operations Hospitality Used the software for: 6-12 months ### "Very easy to use, user friendly point of sale. " October 6, 2018 5.0 Toast is a great innovative operating system. If they worked on improving transaction times, the overall grade would improve to 5 stars. Pros Ease of use. The operating system is easy to learn, takes an average crew member of mine an hour to learn the whole system. Cons It’s internet based so the transaction times for guests are slower than other POS we have had. Review Source Response from Toast November 2, 2018 Justin - Thanks so much for your honest review. It's great to hear Toast makes staff training easier and more efficient. ST Siva T. Owner Food & Beverages Used the software for: 2+ years ### "Toast review " February 15, 2019 5.0 Its great Pros Easy to use. Able edit menu and clone it easy. Cons Employee portal maintenance and removing them. Review Source SH Sam H. Director of Administration Recreational Facilities and Services Used the software for: Less than 6 months ### "Everything you need in a POS " November 28, 2023 5.0 Pros Contactless payments are a huge perk, it's easy to use, was simple to figure out the portable handhelds for events, and it's overall just an efficient option. Cons I didn't love the fees, and the service could be inconsistent at times. I do like that the fees are flexible so that you only use what you pay for, but you are paying marked up feeds. We compared Toast with Zettle and some other POS options and these issues weren't unique to Toast though. Review Source Response from Toast December 7, 2023 Hi there, thanks for sharing your experience with Toast. We appreciate your feedback. If you haven't already, we invite you to join our new online community at community.toasttab.com. TS Tom S. Owner Used the software for: ### "Toast might not be for you" December 15, 2015 1.0 Software is not nearly as innovative as they claim. Yes they use a cloud but when toast is having issues and their whole cloud goes down you cannot do much. None of your tablets and terminals will talk to each other, you lose tabs and you cannot process credit cards. This has happened at peak times for us and is a huge inconvenience. Another big draw back is that if you own a bar/restaurant like us this isn't a system that's ahead of the curve. You are not able to accurately track your bartenders indivual sales. You also don't have the ability to precisely see when/what exact time sales are being made. It's very hard to notice this until you actually get the system at your place. I pointed this out to several people at Toast. Most of them were unaware this was the case. They told me it would be dealt with and then two months later said it wouldn't be because Aloha didn't have it as a feature, (which I found out later they do) and also because they felt not enough customers were requesting these features. One more thing is that they overcharged us for the startup equipment and debited $500 more than they should've. They eventually correct things but had I not spoken up they never would've. Review Source MO Matthew O. Manager Food & Beverages Used the software for: 6-12 months ### "Pub56 and Toast" June 30, 2016 5.0 Since we opened Toast is one of the best things I did. Not only easy to use but easy to train employees on. One of my better choices I have made here at PUB56. Pros Truth is I like everything about Toast. Havent had a bad situation yet. Cons Would really love to have tables on dinning screen say what server has what table Review Source Response from Toast June 30, 2016 Thanks so much for this awesome feedback, Matt. We love to hear that it was easy to train your staff and that everything is running smoothly. KP Kumar P. Director Real Estate Used the software for: Less than 6 months ### "Great POS System" August 29, 2019 5.0 Pros Toast is a POS that allows for easy set up, on the fly flexibility, and excellent data analysis. Its modern platform and easily tailored interface allow you to arrange data in a way that suits your business needs. The key is properly setting up the platform from the get go to be able to track data in the way that is consistent and provides for business analysis. The tool is intuitive and easy to learn if you've used other legacy players. Cons Toast is not as customizable as some other larger POS players. You also risk some challenges if the wifi goes down. Further, it can be too easy to change/manipulate at times, which may allow for other users to set things up in a way that doesn't work for the organization. Review Source Response from Toast November 8, 2019 Hi Kumar, Jasmine from Toast here. Thanks for the review! We're thrilled to hear you find Toast to be intuitive and easy to set up, and are using data from Toast Reporting & Analytics to guide your business. ST Siva T. Owner Restaurants Used the software for: 1-2 years ### "Toasttab Review" August 15, 2017 4.0 Pros Easy to use and understand. Can create menu. Good features and functions. Customer service is Good. Cons No update from customer new features. Menu deep copy not available Updating menu is a pain for weekly and daily special Review Source BV Becky V. Director of Operations Used the software for: 1-2 years ### "Professional, User friendly" June 13, 2017 5.0 Pros What I like most about this software is that it is user friendly, flexible and it offers a professional vision. Cons There are down times when glitches arise in the day to day usage, however, these are quickly resolved. Review Source JM Josef M. Accountant/Consultant Restaurants Used the software for: 6-12 months ### "A positive POS experience" April 5, 2018 5.0 This is one of the best POS systems I have had the opportunity to work with. Pros Easy to use system with an intuitive setup. They are also willing to develop features which are not currently supported Cons This is a fairly new platform; as such some features are still under development. Mostly reports are not as easy as they could be to breakdown, but they are getting easier. Review Source BW Bill W. Owner Restaurants Used the software for: Less than 6 months ### "2 Months In" December 23, 2018 5.0 Pros So far it is incredibly easy to use. I was able to learn the back office very quickly. Cons The only problem I have so far is that the processing fees are higher than others I have encountered. The features that save me time might outweigh that extra cost, but that is still to be determined with us being open such a limited length of time. Review Source Response from Toast January 29, 2019 Bill- Congratulations on opening your restaurant! We are glad you find Toast easy to use and integrate into your operations. We hope you continue to see the value Toast can provide your restaurant in the future. JP Jon P. General Manager Restaurants Used the software for: 6-12 months ### "Great Product." March 7, 2018 4.0 Pros Toast is a great POS system. It is easy to use for both front office and back office features. I like the constant updating of new features! Cons The one area that toast needs to work on is hardware shelf life and customer support. We have had issues with credit card readers on the tablets and have not gotten much support with the support teams. Review Source VR Verified Reviewer Principal Hospitality Used the software for: Less than 6 months ### "Toasy POS Is Built for a Restaurant from the Ground Up" April 1, 2019 5.0 Toast was fantastic to work with on all fronts. Pros It was an easy set up that took very little time. The implementation team was fantastic, and the shop was up and running in no time. Pricing is also fair Cons Changing POS's is hard. It involves re-training staff etc. Although toast made it easy, these issues remain difficult. Review Source Response from Toast April 23, 2019 Hi there, Jasmine from Toast here. Thank you for the review! I'm happy to hear the implementation process was quick and painless. We agree, changing POS systems is hard - but we are here to support your restaurant through the entire journey. cL crystal L. bookkeeper Consumer Goods Used the software for: Less than 6 months ### "cheers" December 10, 2019 3.0 So far so good still learning and finding my way around. Pros ??? Still working out all the kinks....waiting for another month to pass and possibly year end for final thoughts Cons So far not being able to capture formatted reports. Building a spreadsheet as it does not transfer only selected columns. Review Source Response from Toast January 16, 2020 Hi Crystal, Mora from Toast here. Thank you for the feedback! I'd like to suggest checking out Toast Central (central.toasttab.com) and Toast University for access to self-guided learning. For help with formatting reports, please refer to Knowledge Base's reporting articles. VR Verified Reviewer Spanish Tutor Restaurants Used the software for: Less than 6 months ### "Worth Your Time and Money" August 1, 2019 4.0 Pros Easy to learn and use. Table-side ordering function is great. Cons Gift cards can't be used for online ordering. Review Source LH Logan H. GM Hospitality Used the software for: 1-2 years ### "Toast is Pro" March 14, 2019 5.0 The best decision I have ever made!! Pros Very easy to integrate and user friendly Cons Nothing. Seriously everything is great. Review Source DW Deborah W. Owner Restaurants Used the software for: 6-12 months ### "Frustrating Customer Service. " September 12, 2017 3.0 Pros Intuitive, easy to train staff on. The depth of information available is very good. The pricing is reasonable. Cons Customer service lacks follow through compounded by failing to assign one person deal with an issue from beginning to end. Hard ware doesn't hold up to high volume demands. Not designed for high volume environments. Review Source LD Leandro D. Financial Analyst Restaurants Used the software for: 1-2 years ### "Good POS and always updating according to necessity" June 7, 2017 3.0 If you do no have many complex operation, this is a great system. Pros Easy to use, accurate reports and a good system to manage payroll information. The team is always looking to update the system to our needs Cons When it is necessary to adapt somehow the system is very open to any user with adm rights, so create standard items is not always easy. Review Source MA Mark A. Owner Food & Beverages Used the software for: Less than 6 months ### "Install was Worst Experience in my 45 years in this business." March 4, 2020 2.0 Ofter our disaster TOAST did nothing to take responsibility and assist Pros IT was Ok once it's fully installed but it took weeks and there was no tech support. Cons Install was a total disaster and cost our company over 40K in losses. They refused to take responsibility for their failures. We are preparing legal action. Reason for choosing Toast POS Cost Review Source Response from Toast March 11, 2020 Hi Mark, Mora from Toast here. I am sorry to hear that you experienced difficulty during your installation. It looks like you have been in contact with our Support Team - please continue working with them for further assistance. AJ Aliya J. Store Manager Food & Beverages Used the software for: Less than 6 months ### "As a store manager, I love toast! " August 4, 2022 5.0 I love toast! It’s one of the easiest pos systems I’ve ever used! It looks nice, it’s easy to train people on, and I’ve never had any problems with it! Pros Toast is easy for employees and customers to use! The processing time is quick, it accepts all forms of payment even tap, able pay, & Samsung pay, and it’s easy to troubleshoot! Cons I love toast! There’s not a single feature I’d change about it! Review Source MZ Maureen Z. General Manager Restaurants Used the software for: Less than 6 months ### "my life is just a little bit easier than it was, and that is great" July 19, 2017 5.0 Pros We've had Toast for 2 months, and the comparisons from our old system to this system are just night and day! The ease of menu changes, contacting support, using the system on my laptop while I'm home on a day off-I'm a much happier manager. The staff all agrees that it's much more intuitive, and when there is a problem (wrong tab closed out, remove an item from the bill) it's so much quicker to solve. Cons I love that it's so much more customizable than our last POS system, but (sometimes) that necessitates there being more clicks per order. The money tray for the registers are smaller than we're used to. I wish there could be a bit more room in each money slot. Review Source RL Ryan L. Owner Restaurants Used the software for: 6-12 months ### "Never been disappointed by Toast, switched over last July and haven't been happier!" April 30, 2017 5.0 Pros Super easy to use, constantly updating their software. Support is very responsive and they listen to what the customer wants. Cons Really about the only complaint is that you have to use their credit card processor, I loved the one I had previously but haven't been upset with the Toast one just wish I had the flexibility. Review Source AC Adrian C. Bartender Food & Beverages Used the software for: Less than 6 months ### "User friendly " August 20, 2021 5.0 Pros I've used many similar products like this across my town and this is by far the easiest and user friendly that I have come across. My favorite feature of this program is the touch and drag your table to any table feature. Cons There really isn't anything about this program that I didn't like but, if I could improve anything it would be the keyboard layout. Review Source GL Greg L. Service Manager Food & Beverages Used the software for: 6-12 months ### "Connectivity Issues " March 1, 2017 3.0 We have has some bad wiring and really bad connectivity issues. This has led to CC processing problems. Check have gone missing and would show up a few days later. The tablets would go off and come back online all the time. It seems to be a system with a bunch of good ideas that work for small places. I am not sure about the scalability of the platform at this time. I think you will get there soon. Review Source kS kawsu S. IT specialist Restaurants Used the software for: 1-2 years ### "Robust and easy to use" October 3, 2018 5.0 Amazing and direct Pros Its a cloud base and very robust. Everything is detailed out. Cons Back end problem fix takes a bit long to get done. Review Source Response from Toast November 2, 2018 Hi Kawsu - Thanks so much for the review. AO Alex O. Staff Accountant Accounting Used the software for: 2+ years ### "Pretty Good system" May 27, 2022 5.0 I am happy with Toast and would recommend to other restaurants. Pros The integration with third party delivery apps works pretty well. I am able to produce the reports I need for sales tax filings. There is not much delay in generating different reports such as looking for tax exempt sales, reviewing deposits of card sales, etc. Cons There is a monthly charge which to some might be a bit steep. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.