# Page 2 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Toast POS the right Bar POS solution for you? Explore 551 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (551) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 2 - Reviews of Toast POS ## Showing most helpful reviews Showing 26-50 of 551 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager Food & Beverages Used the software for: 2+ years ### "Toast Review" April 22, 2026 4.0 Generally good. Support can be pretty lacking for the backend and a lack of knowledge seems to exist in that regard. Pros The retail inventory UI makes it easy to work through inventory trends and identify products for reorder. Cons Inability to save table column organization for recall. No report building wizard. OOS items cannot be sold and do not show price when recalled from the POS station. This is a major drag as any incorrectly OOS item really slows down checkout. Showing price would atleast allow for quick checkout as an open item. Review Source LA Lauren A. Administrator Restaurants Used the software for: 1-2 years ### "Great POS System!" April 29, 2026 5.0 Overall, we have had a great experience with Toast. The program is intuitive and I love the different subscriptions and programs that are available. Troubleshooting is easy. The point of sale is easy to update and the staff likes the interface. Pros Easy to use, in depth reporting, employee time management and scheduling with sling. Fast support response time. Sales data syncs with our accounting system seamlessly and is highly customizable though xtrachef. Cons Permission sets for employees can be confusing. We also use xtachef. The xtrachef add on is robust and can be a little counterintuitive Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Homebase](https://www.capterra.com/p/153076/Homebase/) Both systems did not have the features that could keep up with our growth and needs. Toast has everything is one place. Review Source Sara B. HR Manager Restaurants Used the software for: 2+ years ### "Something for Every Company" August 8, 2025 5.0 Overall, my experience with Toast POS has been great. Programming is relatively easy and intuitive to figure out. The reporting features, tip management, and online ordering are just a few of my favorite things about Toast. Pros Ease of use for front of house team members, and guests and the many different features that Toast POS has that can be specified to our needs. Cons Support calls can take a long time to get to the right department and have someone know how to fix the issue. Review Source VR Verified Reviewer Admin Education Management Used the software for: 1-2 years ### "Beware! Toast may take your money and give you nothing in return" January 19, 2026 1.0 I purchased a gift card for someone else on Dec. 24, but the restaurant I bought from was closed, permanently. My first question is why is Toast taking $100 for a gift card when the business is closed? Of course, when I learned the restaurant was closed, I called Toast's customer service. They said I need to get the refund from the restaurant, which is ...closed. They said there is no way for them to refund me. \[sensitive content hidden\] got right snippy too when I asked for a supervisor. He said I could not talk to anyone else and told me since I have nothing else, he was going to hang up on me. So, basically, I now am out $100 because they have no oversight. Like many of these companies, it's all good until there's a problem. When there's a problem, Toast has absolutely no plan at all for the consumer. Pros It was a very easy way to lose $100. They list restaurants, even ones that are not open, so be careful! Cons Toast sold a gift card for a restaurant that was no longer in business. They have no customer service for users. None. At. All. Review Source MM Marcelo M. CEO Management Consulting Used the software for: 2+ years ### "Strong POS system" July 29, 2025 5.0 I really like the system and consistently recommend it to all my clients. Toast POS is reliable, user-friendly, and well-suited for restaurant operations. It has become a key part of how we manage and streamline day-to-day tasks Pros I migrated to Toast POS four years ago and have been very satisfied ever since. It’s a reliable, restaurant-focused platform that covers everything from front-of-house to back-of-house operations. The system is intuitive, stable, and continues to evolve with features that truly support daily restaurant management Cons Although Toast POS has improved a lot over the years, there’s still room for improvement in the inventory management features. It works for basic tracking, but more advanced inventory controls and reporting tools would make a big difference, especially for multi-location operations Switched from [Clover](https://www.capterra.com/p/226864/Clover/) I switched from Clover mainly because of the poor customer service experience. With Toast, I found not only a more robust platform for restaurant operations but also a much more responsive and professional support team Review Source SD Sean D. Owner Chef Food & Beverages Used the software for: 2+ years ### "A POS worth your time " September 24, 2025 5.0 Positive. Our team has found most of the features really helpful to our business, and we have 5 different stores, all using toast. We've had a few bumps, but they've never ignored us, or made us wait. Pros I've been using toast for seven + years, and the big reason I stick with them, is they are always adding new features. Some, I don't use, but I've always appreciated the new things, along with off line payments when our local provider has issues. Cons Pricing. It's not expensive to get into, but they like to add charges ( monthly ) to everything. It adds ups but if it can make you more money, than I don't see an issue with them getting their beak wet Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Just a better system, the Toast Go's were revolutionary in the states Review Source CC Chris C. Payroll Manager Hospitality Used the software for: 1-2 years ### "Toast Gets The Job Done" November 28, 2025 4.0 Pretty good! I don’t have a ton of experience with POS systems, but Toast is my favorite of the ones I have used. Pros I like that it is cloud based and from the admin side can be accessed from anywhere, allowing for easy remote work. Cons The biggest con is that you are not able to export order details into excel to use pivot tables and other excel functions. Als that when viewing an individual check on back end, it is not full screen Switched from [Aloha](https://www.capterra.com/p/178235/Aloha/) Wanted a cloud based system that could be accessed from anywhere Review Source JK Joy K. Waitress and Bartender Food & Beverages Used the software for: 6-12 months ### "Best Toast Ever!" April 15, 2025 5.0 My overall experience with Toast POS was a very positive one. In the restaurant industry it is imperative to be quick and efficient with entering your orders - since the customer's satisfaction depends on it. With Toast POS, this was very doable. It was easy to access the food and drink menu and modify orders in a timely manner. It as easy printing out receipts and closing out checks after payment. Having a simple yet quick system is imperative to making sure a restaurant runs smoothly - and Toast allows just that. Pros I would use Toast when I was working at my waitressing/bartending job. Toast was such an easy system to utilize. I really liked the layout of the ap and the display of the system. It was very user-friendly and easy to access and read which is important for a fast-paced industry like restaurants. Cons I've worked in a lot of restaurants before and have used a number of different POS systems and Toast has always been one of my favorite. Review Source TM Terry M. Manager Hospitality Used the software for: 2+ years ### "Good product for a Restaurant" March 21, 2026 4.0 Great product easy to use and train employees on. Gives a great amount of important information . Pros The ease of understanding daily sales. The mobile app allows me to track Sales when I am off property right on my phone Cons They make changes to reports but the legacy reports gave better information. Getting in touch with a sales rep is difficult. Review Source CT Carl T. General manager Food & Beverages Used the software for: Less than 6 months ### "Good software, terrible support!" August 21, 2025 1.0 The system itself is pretty good, as is the hardware. The major problem, and the reason for the one star review, is the absolutely disgraceful customer service and support! We lost over £20,000 in the first month of using the system, due to complete negligence by toast staff in supporting us with basic issues, and set up of the toast system. We was literally abandoned after we received the hardware and banged our heads on the wall trying to get help. We was then sent 2 additional KDS screens, which was an apparent mistake, and was then told they would be taken back, but instead, Toast slipped the subscription for the 2 additional screens into our monthly bill. Further to this, I have been trying to contact several members of the toast team so we can send the system and hardware back (as we certainly won’t be using it again) and, surprise! Zero response from Toast. The toast system also blocks many QR code/mobile order payments for no apparent reason, which Toast states is a bug they’re working on, but of course, I never received answers for questions I posed on this matter. Do not waste your time or money dealing with these cowboys! Chargrill Cabin, Camber Sands Pros Software works well and is efficient, if set up appropriately! Hardware is of good quality and works ok. Cons Appalling customer service following delivery of hardware. Support is absolutely awful, literally non-existent. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS Toast sales pitch promising the world with a discount on hardware Review Source ED Eddie D. General Manager Entertainment Used the software for: 1-2 years ### "Mighty mouse of the POS world." July 4, 2025 5.0 Overall it speeds profitability through short training, consistent operation, while allowing for quick transaction. Pros How user friendly it is for both team members and guests. Transactions are transparent and efficient. I love how small the hardware footprint is. Cons The security feature on the setting I have experience with allowed for team members to observe manager passwords and easily exploit. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS Toast was the more robust platform. Toast is well suited for F&B Review Source CH Carmen H. Marketing Executive Restaurants Used the software for: 1-2 years ### "Outstanding POS system for restaurant" April 13, 2025 4.0 Positive experience and manage to keep Toast Tables, Toast Go and kitchen display in sync. No more confusion during dinner service. Pros Toast POS not only solve our issues with table turn and bottlenecks, it also gives solution for back-office management automating cost management and daily sales report. The task is too repetitive and burdening our office clerk to keep-up with all the data, Toast POS gives the solution and helped to keep everything smooth. Handhelds device for contactless payment is the winner as customer don't have to head to cashier to make payment and can pay the meal from the comfort of the table. All the payment is securely process by Toast payment processing. Cons Labor scheduling system is confusing to use. We ditch the system and just use our old manual system to manage the shift. We might give the system one more try if Toast POS customer success team can help to train and configure the system for us. Review Source SY Sheena Y. Owner Food & Beverages Used the software for: 6-12 months ### "They will say and do anything to make the sale after that you're on your own.." April 9, 2025 1.0 Pros I've never had the chance to use my system. Unfortunately my cafe never got off the ground due to the landlord having a bunch of illegal apartments in the building. TOAST was amazing during the selling of the product but as soon as things went bad for me they played games and lied to me until it got to the point that I've now been paying for a system that has never been out of its boxes, for almost a year. They were so helpful and responsive until they made the sale and then literally just tossed me around, lied to me and trapped me into losing $1000's of dollars, so be very very careful. They pushed hard for the sale including making me believe I needed this system before I really did and now they're just more if my money wasted for nothing. I'm not saying they aren't a good system, I can't say, but I can say they're "caring customer service" is a crock that will disappear the minute your only is signed on the contract and they will lie and do things to make sure you're trapped. At the beginning I was told they couldn't do anything about it, now they say it's been too long to do they lied to get me past the 90 days and then acted like I didn't tell them what was going on. I highly recommend getting EVERYTHING in email or text. Do not believe anything you're told over the phone or they will screw you over Review Source JG Jeffrey G. Events and sales manager Restaurants Used the software for: 2+ years ### "Events sales manager" May 28, 2025 5.0 It’s been a great platform really helping establish a good sales department and recording all analytic information. Pros It’s easy and excessive to use between multiple platforms and systems. This makes it easy to stresmline Cons It’s slow sometimes, causing lag in reporting and getting information g the corporate office, could be worse Review Source JI Jackie I. Event sales coordinator Hospitality Used the software for: 1-2 years ### "Toast Review" May 5, 2025 5.0 It’s been great! It’s a very organized software which makes it easy to do things both in person and from home online. Pros The pros is a lot of the sales summaries can be located online which makes it easy to look up specific bills etc. Cons I don’t love that the POS can only have on bill open at a time. It makes it challenging for buyouts. Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Cost of our old system was way too expensive. Toast was affordable and convenient for our venue. Review Source TM Todd M. President Food & Beverages Used the software for: 1-2 years ### "Toast POS for your restaurant" February 7, 2025 3.0 It's been decent. The sales push was a bit too much. I felt rushed. The dangling of discounts that were going to expire etc...The system has worked well though for the last few years. Pros It's ease of use. The plug and play setup. Cons There's not enough of a rollout. Lots of seminars and video conferencing but for my personality, I would've liked to have a rep show me some hands on traning. Switched from [Restaurant Manager by Action Systems](https://www.capterra.com/p/2303/Restaurant-Manager/) Wanted to be able to manage the restuarant from afar. It did the trick. Review Source Response from Toast February 11, 2025 Hello Todd - We truly appreciate your feedback! It’s great to hear that Toast has made managing your restaurant easier. We understand that training styles matter, and we’ll take your insights to heart. Thanks for being a valued part of the Toast community! CM Christopher M. CEO Food & Beverages Used the software for: 1-2 years ### "Toast POS Review" December 18, 2024 5.0 Overall, I was happy with Toast. It was easy to use for the most part. There were some minor issues and some servers or bartenders did not like it. We did find that most had some previous experience with it so training was easy. Pros Toast was great! We used it in both our food truck and our brick and mortar. Having multiple screens was great and the convenience of the handhelds was great! Cons Their set up process is horrible. No support for the set up. Basically just have to find and then hire a guy to set it all up for you. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS I went with Toast over Clover because I had several friends that were current Toast customers and they were very happy with it. Review Source Response from Toast December 23, 2024 Hello Christopher - Thank you for sharing your experience with Toast! We're thrilled to hear that the system worked well for both your food truck and brick-and-mortar locations, especially with the convenience of the handhelds and multiple screens. Your feedback about the setup process is incredibly valuable, and we'll pass it along to ensure we can better support customers during implementation. It's great to know that training was straightforward due to familiarity among your staff. We're glad Toast met your needs and appreciate you choosing us over Clover based on trusted recommendations from your friends! CM Chris M. Owner Food & Beverages Used the software for: 2+ years ### "Please get decent support for your product" March 13, 2025 1.0 Great when it works, but if you need help you may as well light it on fire. Pros Robust platform that allows multiple integrations. Cons Complete lack of support and service. Just "lost" 5,000 loyalty emails---ooops, sorry? They also nickel and dime you for everything you want to connect. Review Source Response from Toast March 17, 2025 Hello Chris - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously and we appreciate your honest feedback. AF Adashia F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Good food ordering platform with no extra fees" February 2, 2026 5.0 Does the job for what it is. I use it every time I order from my favorite food spot. No extra fees which is nice. Pros VALUE FOR MONEY - no extra fees BUGS AND ISSUES - minimal RESTAURANT MANAGEMENT - decent CARD PAYMENT - does the job Cons CUSTOMER SUPPORT - have not had to use, so no complaints SECURITY - have not had problems, unsure of how secure platform is Review Source AP Annalee P. General manager Dairy Used the software for: 6-12 months ### "Toast review 5/10" March 13, 2025 3.0 Used it daily as a normal user and it was okay. easy to catch on to but I found myself constantly waiting for the next screen Pros It was fairly simple to use without any knowledge of the software beforehand Cons It can often be very glitchy and will crash out Review Source Response from Toast March 18, 2025 Hello Annalee - Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately. JS Julia S. Director of Training Food & Beverages Used the software for: 2+ years ### "Not the best overall, but the best modern choice" October 29, 2024 4.0 A one of the longest running TOAST users, almost 10 years, I love it because it's functional, easy to use and customize, if you know the program. If you don't have a TOAST expert on your internal team, it can be challenging as customer service is poor and they don't have operational experience that relates when you are trying to resolve an issue. Pros Ease of implementation, interface, and reporting. Very functional if you take the time to learn the system. TOAST central database has lots of e-learning and resources at your fingertips. Like how many integration partners there are. Cons Customer support is lacking. Phone support is painful, Follow up by assigned managers is one sided. Most companies are better of hiring TOAST independent contractors to set up and manage their systems. TOAST fees including credit card processing fees are very high. Lastly there has been a very big known and detrimental outages Review Source Response from Toast October 30, 2024 Hello Julia, Thanks for leaving a review, we’re happy to hear that you’re enjoying your Toast experience and appreciate your honesty in the areas that need improvement. Join our referral program, tell other restaurants your story and get a $1000 bonus. You can learn more about our program here: https://bit.ly/3vQl0zv JT Jeff T. Operations Support Leader Restaurants Used the software for: 2+ years ### "Toast POS - Positives and Negatives" January 6, 2025 4.0 Overall positive and pretty easy to use for employee processes Pros Very versatile. Allows for easy use as all applications are tablet and app based. Easily accessible information and editing from smart phone, computer and other hardware. Cons Some service outages (credit card processing) and difficult programming on the back end. Some technical issues and support isn't always able to figure it out at the first level. Review Source Response from Toast January 8, 2025 Thank you Jeff, we’re really grateful and appreciate you taking the time to share your rating with us! TS Todd S. Owner Hospitality Used the software for: 6-12 months ### "Terrabile customer service" October 25, 2024 3.0 Not good, not a good experience with post purchase. They really sound great until you sign and then good luck. Pros Handheld and xtra chef are good products Cons There customer support is terrabile and if they approach you about payroll you better run. Switched from [Shift4](https://www.capterra.com/p/70936/Shift4/) Handhelds are not very effective and software issues. Review Source Response from Toast November 5, 2024 Hello Todd - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. TM Terry M. Manager Hospitality Used the software for: 2+ years ### "A decent product" October 17, 2024 4.0 Easy Help can be a challenge getting right people to respond Pros Very user Friendly, easy to update menus and add people. Cons They constantly changing design do not like new designs. Review Source Response from Toast October 24, 2024 Hello Terry, We’re really grateful and appreciate you taking the time to share your rating with us! JR Jen R. Owner Food & Beverages Used the software for: 1-2 years ### "Beware of toast pos" September 17, 2024 1.0 Pros It was supposed ti be easy. It is not for a small business. Be ready to be a full tech ex0ert with zero help. Cons I gave a rep a low review. They took me off my account and I could not access my own business for more than 20 hours. I was on the phone for 34 minutes and not one person could figure out how to reinstate my account. But you better know they still charged my account even though I had zero access. This was live during my business hours. Toast admitted it was their own employee who did this. I'm going to keep posting this for every small business owner to see. We cannot allow these tech companies this power. Review Source Response from Toast September 23, 2024 We’re truly sorry for the inconvenience and frustration you’ve experienced. Your feedback is important, and we’re here to help make this right. A member of our support team will follow up with you shortly to provide support and further assistance. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.