# Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Toast POS the right Bakery solution for you? Explore 551 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136301/Toast-POS/reviews

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Toast POS

4.2 (551)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 30th, 2026

# Reviews of Toast POS

Ease of use

4.2

Customer Service

3.7

## Pros and Cons in Reviews

BD

Barrett D

Night AuditorHospitality, 11 - 50 employeesUsed the software for: More than 2 years.

“We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized.“

November 7, 2025

CC

Chris C

Payroll ManagerHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years.

“The biggest con is that you are not able to export order details into excel to use pivot tables and other excel functions.“

November 28, 2025

CH

Carmen H

Marketing ExecutiveRestaurants, 11 - 50 employeesUsed the software for: 1-2 years.

“Toast POS not only solve our issues with table turn and bottlenecks, it also gives solution for back-office management automating cost management and daily sales report.“

April 13, 2025

JR

Jessica R

OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months.

“The cost was not worth what you get from the software and was much higher than its competitors. While start up cost was relatively low, the monthly fees, hidden fees, fees for every single thing add up and it becomes a very expensive monthly bill.“

June 18, 2025

PD

Patricia D

Loan servicing representativeBanking, 10,001+ employeesUsed the software for: 1-2 years.

“As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing.“

February 27, 2026

YK

Yaar K

Co OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months.

“Worse working experience with this company I will advise all small businesses not to switch to toast I switched to toast a month ago I changed my banking account before starting with toast and provided all the required information to them ( all relevant emails from toast employees I have if someone wants to see) now it is third week and we didn’t get a single penny in our account from toast.“

March 17, 2025

Sara B

HR ManagerRestaurants, 201 - 500 employeesUsed the software for: More than 2 years.

“The reporting features, tip management, and online ordering are just a few of my favorite things about Toast.“

August 8, 2025

Jon W

AdminEducation Management, Self-employedUsed the software for: 1-2 years.

“My first question is why is Toast taking $100 for a gift card when the business is closed?“

January 19, 2026

## Showing most helpful reviews

Showing 1-25 of 550 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Elizabeth L.  
WAITRESS  
Food & Beverages  
Used the software for: 1-2 years

### "Toast - yes!"

January 27, 2026

5.0

Overall, I love Toast. Easy to use, Efficient. User friendly, and gets the job well done. If i were to open a new restaurant, this is what I would use.

Pros

I love Toast. I am a waitress, and whenever I apply for a new waitressing gig, I am always very please if they use Toast.

Cons

There isn't much i don't like about Toast. Its pretty self explanatory and updates fairly quickly. Sometimes most of the aggravations come from managers not updating the information.

Review Source

AS

Alex S.  
Restaurant Manager  
Hospitality  
Used the software for: 2+ years

### "Toast, functionality and portability "

April 24, 2025

5.0

Positive, they have live support ready to answer most of our concerns. They have options for screen sharing as well. So you can show them what the issue is right on the POS.

Pros

Functionality, ease of use of the POS and tons of features and options that can be modified to our liking. AI driven campaigns and promos, with real time sales tracking.

Cons

If using multiple restaurants, and one employee works at two of them, the manager even with full access for the first restaurant, it cant make employees changes like wage or permission. That should be fixed by location, because that employee may work different positions with different permission….

Switched from

[Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)

Lightspeed was to glitchy and support was relatively slow

Review Source

BD

Brian D.  
Treasurer  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Non recommended for Concession or Non-Profit"

January 19, 2025

1.0

Our requirements were for a simple POS with high rates of customer throughput at a concession. Similar to a football game at half time. The system is very capable,except for some issues with payment terminals that were eventually resolved. High paced concession throughput is a bit of a challenge. Our organization is a small non-profit with concession turnover less than $300k. All of our executive are volunteers and do not meet on a weekly or monthly basis. The TOAST support people seemed to be obsessed with communicating with the "owner" which there is none. We would get stuck in circular communications. I would not recommend TOAST for a non-profit. I do not believe a business owner would have the same issues.

Pros

TOAST POS is a very useful POS with great menus, good back end and reporting. We really like the integration to QBO using a third party tool. The startup and training is well done. The cost is double what we were paying before; however, the operational returns are well worth the cost.

Cons

TOAST support it very poor. We struggled to get payment terminals working correctly. Our customer facing team needs to deal with 3 to 5 walkup clients per minute. The team couldn't deal with troubleshooting terminals on the telephone with support and serving customers at the same time. The problem was solved by a technician looking at the transaction logs and sending a replacement terminal. Our biggest challenge was changing banks. We had three attempts to get the new banking set up, and received confirmation that the request was completed. This process took more than two months and included email, telephone, and service tickets. When our payments to TOAST stopped due to this problem, we got more attention. Unfortunately, TOAST support often sent requests to the wrong people, ignored our emails and comments in the service tickets, and asked for the same information several times. The support frustration and extra work do not make up for the good product.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Toast POS

Square could not provide the membership tracking we were able to get using TOAST Discount system.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

We wished to upgrade to online,integrated tools.

Review Source

Response from Toast

January 20, 2025

Hello Brian - Thank you for your detailed feedback—it’s incredibly valuable. We’re glad you’ve found TOAST POS useful and that its features and operational benefits have worked well for your organization. That said, we’re truly sorry for the challenges you faced with support, especially during critical moments like troubleshooting terminals and updating banking information. We understand how frustrating repeated delays and miscommunications can be, particularly in a fast-paced concession environment. Your insights about the needs of non-profits and volunteer-led organizations are eye-opening, and we’re committed to learning from this. We’re actively working to improve support responsiveness, simplify processes, and better tailor our approach to organizations like yours. Thank you for sharing your experience—it helps us do better. If you'd like, we're here to talk more and make things right.

EW

ELIZABETH W.  
company cordinator  
Restaurants  
Used the software for: 1-2 years

### "TOAST POS SOFTWARE"

July 7, 2025

5.0

VERY GOOD TO NAVIGATE AND ENTER INFORMATION FOR THE BUSINESS. IT IS EASY TO ADD AND EDIT ITEMS. ALSO TO ADJUST LAYOUT OF THE FLOORPLAN.

Pros

ACCESS TO CHECKS AND REPORTS. JUST WHAT YOU NEED ON EACH CELL. WORKS VERY WELL WITH RESTURANT NEEDS.

Cons

I AM NOT A FAN OF THE WHITE SHELL FOR THE EQUIPMENT AND THE STAND. IT SHOWS MORE DIRT THAT IS HARD TO PREVENT IN THE WORKSPACE.

Switched from

[Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)

SYSTEM CRASHES UNDER HIGH VOLUME DAYS MORE THAN ONCE

Review Source

LD

Lindsey D.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "An effective platform for a mom and pop restaurant "

February 17, 2025

4.0

I’ve made new menus, created LTO offers, and helped cater the online platform to our restaurants needs.

Pros

I love the customization options!!! It’s so easy to add and publish new items on the go from the handheld devices or POS Stations.

Cons

Bugs. Lots of weird bugs and down time during dinner service!

Alternatives considered

[CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/)

Reason for choosing Toast POS

Familiarity of the product. I would have Went a different route but it’s extremely hard to switch to a different POS

Review Source

Response from Toast

February 19, 2025

Hello Lindsey - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

BD

Barrett D.  
Night Auditor  
Hospitality  
Used the software for: 2+ years

### "Toast POS is a good program for businesses"

November 7, 2025

5.0

My overall experience with Toast POS has been great. The only aspect I don't enjoy is the connectivity issues with external programs. It doesn't happen all the time but when it does, it creates issues. The software runs efficiently and the layout is very organized.

Pros

The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. I enjoy that the system will lock out after a period of time of not using it; prevents theft and guest information being leaked. I really enjoy that you can have tap-to-pay as an option; this really helps with efficiency. We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized.

Cons

The only aspect I don't enjoy about Toast POS is that it will have a difficult time communicating with an external software (Roommaster). The company I work for uses Toast POS to charge guests to their room number; sometimes the systems don't communicate and tabs are left unpaid.

Review Source

PD

Patricia D.  
Loan servicing representative  
Banking  
Used the software for: 1-2 years

### "You now have control over paying your bill at restaurants."

February 27, 2026

5.0

Overall I love using the Toast Pos application to check out at restaurants. It saves so much time and frustration making eating out a pleasant experience.

Pros

As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing.

Cons

What I like least about toast POS is that there can be issues with the payment. Sometimes one side don’t speak to the other side which causes issues.

Review Source

Allie H.  
Founder  
Hospitality  
Used the software for: 2+ years

### "Toast is best in class "

January 28, 2026

5.0

Pros

Toast is best in class not only because of it's commitment to innovation but also the quality of customer service. No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech.

Cons

I would say the only thing about Toast that I don't like is their pricing for implementing integrations. Because even when the integration is necessary, myself or my consulting clients have a hard time justifying the additional spend over necessary expenses.

Review Source

BP

Bianca P.  
Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Toast review "

September 25, 2025

4.0

Overall my experience with toast has been positive, I haven’t had too many bug issues. Easy to use software with a lot of good features.

Pros

Toast is a user friendly POS for restaurant management. I’m able to access the account on the mobile version when I’m not in house. Customer support is excellent and I’ve never had any security issues.

Cons

The price point for toast is higher than a lot of other POS. They do have the most customizable features which helps justify the cost.

Review Source

DH

Drew H.  
Catering Coordintor  
Restaurants  
Used the software for: 2+ years

### "Very user friendly!"

August 4, 2025

5.0

I really enjoy using toast! It has great integration with other services & it's ease of use brings me peace of mind being able to trust my team on the software.

Pros

I love how user friendly toast is. They give options to utilize the service in ways that best benefit our business & how we personally operate.

Cons

I think there is a slight lag from when we get updates & when they actually take place. The amount of updates seems like a lot, however I do appreciate the helpful support team when I do have questions.

Review Source

TM

Todd M.  
President  
Food & Beverages  
Used the software for: 1-2 years

### "Toast POS for your restaurant"

February 7, 2025

3.0

It's been decent. The sales push was a bit too much. I felt rushed. The dangling of discounts that were going to expire etc...The system has worked well though for the last few years.

Pros

It's ease of use. The plug and play setup.

Cons

There's not enough of a rollout. Lots of seminars and video conferencing but for my personality, I would've liked to have a rep show me some hands on traning.

Switched from

[Restaurant Manager by Action Systems](https://www.capterra.com/p/2303/Restaurant-Manager/)

Wanted to be able to manage the restuarant from afar. It did the trick.

Review Source

Response from Toast

February 11, 2025

Hello Todd - We truly appreciate your feedback! It’s great to hear that Toast has made managing your restaurant easier. We understand that training styles matter, and we’ll take your insights to heart. Thanks for being a valued part of the Toast community!

TS

Todd S.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Terrabile customer service"

October 25, 2024

3.0

Not good, not a good experience with post purchase. They really sound great until you sign and then good luck.

Pros

Handheld and xtra chef are good products

Cons

There customer support is terrabile and if they approach you about payroll you better run.

Switched from

[Shift4](https://www.capterra.com/p/70936/Shift4/)

Handhelds are not very effective and software issues.

Review Source

Response from Toast

November 5, 2024

Hello Todd - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

cL

charles L.  
Admin  
Food & Beverages  
Used the software for: 6-12 months

### "Very Robust and Versatile POS w/ minor hiccups and One NO NO Add-On Feature"

September 23, 2023

5.0

I'm now pretty savvy w/ Toast POS after 6 mo of use.

Pros

Robust and Versatile POS for full service restaurant. Perfect for full service restaurant. it does have some minor hiccups. Probably the best POS on the market. Integrates well w/ Open Table. Good support w/ little wait time most time.

Cons

Toast offers many useful integration except One major NO NO Add-on is Toast Payroll - it's a disaster. totally user unfriendly. clumsy, many non-sense system questions that cause confusion, lack of even the simplest and most basic yet required reporting. Even it's nice to have the time cards get carried over automatically, you would be better off using 3rd party time management and payroll app.

Alternatives considered

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[MenuSifu](https://www.capterra.com/p/150000/Menusifu/)

Reason for choosing Toast POS

Features and integrations were not as comprehensive

Review Source

Response from Toast

September 29, 2023

Hi Charles, we appreciate your review. We'll be sure to pass along your feedback to our team. - Carrisa

MA

Matt A.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Be Prepared for nickel and dimming "

September 12, 2021

2.0

Overall it runs smoothly 90% of the tine with no issues. When there is an issue, good luck getting the resolution you were hoping for and be prepared to get very frustrated with them. Unless you're adding on services to increase your monthly bill, your not important to them anymore. Also the install was a complete joke, do yourself a favor and do the self install and save your money from the start.

Pros

Very easy to use and make on the fly changes

Cons

The constant Nickel & Dimming! I have multiple restaurants and its so frustrating that each one has different pricing. I have had toast for over 5 years now and it constantly has changed so much so fast that the customer service line employees have no idea how to get things done. If you power on and off and it does not work you will have to wait for someone to call you back that has higher credentials. Also I have had their special router go out 2x now (funny just a week after warranty both times) and my restaurant could no longer use the POS and they could care less. Its been 1 week and still no replacement. Such a shame their customer service is so bad and it just feels like a money grab at times.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Toast POS

AT the time it was the only POS that could continue to accept CC when the internet went down. Now that many offers this, we are currently looking at other alternative companies.

Review Source

MP

Matt P.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "The Gold Standard of Restaurant Point of Sale Systems "

January 3, 2023

5.0

Truly exceptional. Toast support and continued development of the platform will keep me a guest /client for life. I’m impressed at every turn and I have a ton of experience w other systems. Toast is just so far ahead.

Pros

Deep easy to use functionality Incredible reporting and kitchen management.

Cons

I would love the addition of a report writer. Reporting is deep and covers my needs but I’m a data hound and would love a report writer.

Alternatives considered

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

Reason for choosing Toast POS

Exceptional features, order management and third party integrations for delivery etc.

Review Source

GE

Gonca E.  
Co-Founder  
Restaurants  
Used the software for: 2+ years

### "Terrible Tech Support And Filled With Bugs"

October 24, 2019

1.0

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Pros

Affordable Customer facing customization

Cons

1\. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame. 2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim. 3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS! 4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running. 5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly. 6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us. Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

Alternatives considered

[Clover](https://www.capterra.com/p/226864/Clover/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)

Reason for choosing Toast POS

The price was more affordable and they gave us a discount.

Review Source

PT

Peggy T.  
IT/Retail Manager  
Restaurants  
Used the software for: 1-2 years

### "Toast POS"

December 13, 2022

3.0

Pros

Software is intuitive and easy to navigate. Customer Service people ramp up quickly.

Cons

Focused almost exclusively on table service restaurants. Features for quick service need to be enhanced. Improvements need to be made in the area of Order management and Throttling in the Quick Service environment.

Alternatives considered

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

Reason for choosing Toast POS

Existing customers reported few hardware/software failures. Toast seems to be vested in new technologies.

Switched from

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

Aloha was fraught with software and hardware glitches that caused significant downtime. NCR/Aloha is behind in tech advances. Cloud, Kiosk, online ordering. Support was horrible.

Review Source

CM

Chris M.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Please get decent support for your product"

March 13, 2025

1.0

Great when it works, but if you need help you may as well light it on fire.

Pros

Robust platform that allows multiple integrations.

Cons

Complete lack of support and service. Just "lost" 5,000 loyalty emails---ooops, sorry? They also nickel and dime you for everything you want to connect.

Review Source

Response from Toast

March 17, 2025

Hello Chris - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously and we appreciate your honest feedback.

AP

Annalee P.  
General manager  
Dairy  
Used the software for: 6-12 months

### "Toast review 5/10"

March 13, 2025

3.0

Used it daily as a normal user and it was okay. easy to catch on to but I found myself constantly waiting for the next screen

Pros

It was fairly simple to use without any knowledge of the software beforehand

Cons

It can often be very glitchy and will crash out

Review Source

Response from Toast

March 18, 2025

Hello Annalee - Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

JR

Jen R.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Beware of toast pos"

September 17, 2024

1.0

Pros

It was supposed ti be easy. It is not for a small business. Be ready to be a full tech ex0ert with zero help.

Cons

I gave a rep a low review. They took me off my account and I could not access my own business for more than 20 hours. I was on the phone for 34 minutes and not one person could figure out how to reinstate my account. But you better know they still charged my account even though I had zero access. This was live during my business hours. Toast admitted it was their own employee who did this. I'm going to keep posting this for every small business owner to see. We cannot allow these tech companies this power.

Review Source

Response from Toast

September 23, 2024

We’re truly sorry for the inconvenience and frustration you’ve experienced. Your feedback is important, and we’re here to help make this right. A member of our support team will follow up with you shortly to provide support and further assistance.

BO

Brayden O.  
Front of House Manager  
Restaurants  
Used the software for: 1-2 years

### "An Amazing Product. State of the Art"

May 27, 2024

5.0

Overall has been great. Not many problems with service and it easy to fix and use.

Pros

It is very easy to use and great for quick service

Cons

Sometime the handhelds cant disconnect really easily.

Review Source

Response from Toast

June 5, 2024

Thanks for the 5-star review!!

Don Reno I.  
Marketing Director  
Hospitality  
Used the software for: 6-12 months

### "Horrendous customer service. "

March 17, 2024

4.0

The product was good enough until we experienced an issue that needed support and this is where they dropped the ball entirely. I would not recommend this product for anybody that needs reliable support.

Pros

The app works well and it's fairly easy to use, although they forced an update recently that made the system worse.

Cons

We use toast at our Food Truck in Rehoboth Beach, Delaware. We tried integrating doordash into toast and when we visited the shop on Toast it was locked and we were unable to add the integration. After reaching out to our onboarding contact \[sensitive content hidden\] who was unable to resolve the issue and directed us to Customer Care. After contacting customer care they gave us the runaround yet again ultimately telling us it was not a billing hold but a hold placed by the onboarding team. This hold has persisted now for 5 days with 0 resolution or support from Toast, they have dropped the ball completely on us. We expressed we had an advertisement running for several days that we spent money on to promote that we were on doordash and that money has now been wasted, not to mention the potential sales we have lost. Toast's support has been horrendous. If I knew this was going to be the case we would have never gone with toast.

Reason for choosing Toast POS

It was supposed to be the superior product but unfortunately support is miserably bad.

Review Source

Response from Toast

March 19, 2024

Hi Don, thank you for sharing your feedback with us. We're sorry to hear that this was your experience. We will be reaching out directly to get this resolved.

CL

Christopher L.  
General Manager  
Food & Beverages  
Used the software for: 2+ years

### "Ease of use puts the butter on Toast"

June 25, 2022

5.0

Toast is very easy to understand and operate making Labor control and sales tracking a breeze. Integration with payroll is fast and simple. Customer service is top notch.

Pros

The ease of use of Toast makes it very convenient for training of new employees. Jelly for Toast makes payroll integration simple and fast. Sales and labor reports are clear and easy to understand making decisions for labor control simple to make.

Cons

Offline payments can create issues if the customer doesn't have funds on the card used. Ghost checks can occur if handhelds are not synced daily.

Reason for choosing Toast POS

Cost effective and easy to use.

Review Source

NC

Nick C.  
General Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Toast POS"

March 27, 2023

4.0

A truly simple and effective system, the credit processing aspect is where I have the most concerns, but like taxes, it's unavoidable to a certain degree, but it's well documented that PROCESSING is a racket, where companies can, will, and do take advantage of unknowing, business operators who just simply don't have the time to research and find the best, most fair processing fees. I was not involved with the selection of this system, but operators get hosed regularly by processing fees, so do your due diligence because this is money which should be going into your account and back into your business

Pros

Toast is a cloud based POS system. It is easy to use, pretty intuitive. It doesn't come with the baggage of the traditional old school proprietary systems. I've worked in restaurants for 30 years, and have worked with all sorts of POS systems. This one is pretty straight forward.

Cons

It would be nice to have an ON screen list of 86 items, so you can ensure buttons are reactivated in a timely manner. Also, we recently had a charge back due to someone using someone elses credit card through the online ordering platform. This is where a guest literally orders and pays from their computer or mobile device, so WE at the store level have absolutely no interaction with the guest. I just simply do not understand how the charge back for that fraud comes out of OUR pocket, when it was the POS that approved and allowed the transaction. This seems highly unfair. Every dollar counts. This was a big order too like $200. Might not seem like much, but when you're fighting and scraping to maximize your profits, it hurts.

Review Source

Response from Toast

August 18, 2023

Hi Nick, Carrisa here with Toast. We appreciate you taking the time to leave us such a thoughtful review. Thank you for sharing your experience navigating the platform and your pain points. We'll be sure to pass this along to our team for review.

kG

kay G.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Rip Off "

October 5, 2023

1.0

Good luck get somebody in the phone and resolve the issue no ( 1 )speak English

Pros

if I can give O star I will the suck your money out .

Cons

I order product the messed up my order and charge me and have another the send me and charge me for the sand me label after three day sen the product back after milion call and email and no supervisor to talk and if you do he can Resolve anything and not get my credit back till after 28 days this is the most Ridiculous thing I ever hear you lost me as a customer and you'r not supporting Restarant business your there for take advantage of small business!!!!

Review Source

Response from Toast

October 24, 2023

Hi Kay, thanks for sharing your experience. We'll be following up directly to hopefully get this resolved.

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