# Page 3 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Toast POS the right Bar POS solution for you? Explore 551 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (551) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 3 - Reviews of Toast POS ## Showing most helpful reviews Showing 51-75 of 551 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scotty M. General Manager Food & Beverages Used the software for: 6-12 months ### "Outstanding POS Software" July 16, 2024 5.0 Pros Very easy to use, awesome user interface, very helpful customer support. is great in almost every way! Cons Constant updates can cause confusion when menus and their items randomly move around sometimes. Some processes are complicated and difficult to understand or remember. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) We wanted something more cost efficient with an easier to use interface and more features/compatibility. Review Source Response from Toast July 18, 2024 Thanks for the review! WD Will D. Director Consumer Goods Used the software for: Less than 6 months ### "Definitely should be everywhere" October 16, 2024 4.0 Great! Interactive and helpful overall in processing! Pros it is convenient, easy, and accessible without downloading. Cons Slightly complicated for average user who is unaware of UI techniques. Review Source SG Sanford G. Food & Beverage Personnel, Rental/Repir Technician Sports Used the software for: 2+ years ### "Have Some Toast With Your Brunch. Or Lunch." September 9, 2023 5.0 With over fifteen years of customer service experience covering all types of industries imaginable, the software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design. Pros Simple and easy to integrate into my workplace's numerous departments, offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of. Cons A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Pre-existing software used at my current place of employment, Toast, movie from being a small business owner using Square. Review Source Response from Toast September 12, 2023 Hi Sanford, Thanks for your positive review. We really appreciate your feedback and are happy to know we're meeting your expectations as a platform. If you haven't already, join our Toast online community at community.toasttab.com. Hope to see you there! PM Paulette M. CFO Restaurants Used the software for: 6-12 months ### "Best & Most Efficient POS System we have used in our 27 Years in Business" December 13, 2022 5.0 The best POS system we have ever used. It provides all the tools we need to run our small business. We will never go back and I love that you guys are constantly adding more features. Pros Online Ordering, reporting, ease of Menu updates, delivery by DoorDash… there is anything that I’m not impressed with. Cons Truly nothing… I absolutely love all the features that Toast offers Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS For a pizzeria it offered way more options… square just wasn’t as flexible with pizza combinations and delivery services Switched from [HungerRush](https://www.capterra.com/p/122189/HungerRush360/) Toast is way more technologically advanced Review Source LR Linda R. Manager Restaurants Used the software for: 2+ years ### "Great POS System for Restaurants" December 13, 2022 4.0 We've been pretty happy with Toast. We've used them for over 4 years & have no thoughts about switching POS systems. Pros It is so easy to make changes & push them to the terminals. Easy to manage from home rather than having to be onsite all the time. Credit card payments are received in a timely manner & customer service has always taken great care of us. Also a great point is that you can keep running when the internet goes down. It's not perfect, but it's the best that we've seen. Cons Servers complain that when you close the credit card orders that you have to enter your POS number again. I complain because I can't see more than 24 months of information and can only see it 6 months at a time. I wish that sales were assigned to the time frame they were purchased at and not at the time that the ticket was opened. Reason for choosing Toast POS We didn't consider anyone else. Switched from [Lavu](https://www.capterra.com/p/118828/Lavu/) They were awful. Couldn't run when the internet went down, had to pull the changes from the back end instead of being pushed. Customer service was awful. Review Source AE Ashley E. Accountant Accounting Used the software for: 2+ years ### "Toasts to Toast" January 26, 2024 5.0 Pros Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with. Cons Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love! Switched from [Focus Restaurant POS Software](https://www.capterra.com/p/155045/Restaurant-POS-Software/) A client acquired another store location that was using Focus. Wanting a streamlined tech stack was the main reason for switching to Toast, but the functionality of Focus for all departments involved in restaurant operations just doesn't compare to Toast. Review Source Response from Toast January 31, 2024 Hi Ashley, thanks for taking the time to share your experience using Toast! We encourage you to join our online community at Community.toasttab.com to connect with other restaurant leaders. Hope to see you there! RP Richard P. President Food & Beverages Used the software for: 2+ years ### "Potentially a Great Platform but to many issues and very poor support" October 14, 2021 2.0 I want to love Toast so much because the vision is there but after 3 years my frustration with the platform and their support makes be want to move on to a more stable solution. Pros Toast has the vision about how a system should work and once it is fully developed and becomes stable I am sure it will be great. Cons Support. Awful. Outsourced. Their Tier 1 support is insistent on wasting time making you re-try things that you have already tried. You will spend hours with untrained persons before you get a person that is capable of helping you. Do not plan on an easy resolution and when the system goes down during a rush, get ready for chaos. Reason for choosing Toast POS Promises by our sales person which mostly proved to be mis-representations. Just because you are thinking about something does not make the something a feature. Review Source CH Crista H. HRBP Restaurants Used the software for: 1-2 years ### "Best System" March 6, 2023 5.0 Toast is by far the best POS and payroll system I have ever worked with. Not having to toggle between and punch system, sales reporting, tip outs and payroll software. Everything is integrated and communicates well. I learn everyday the many capabilities Toast offers and very much enjoy working with the system. I also very much enjoy the customer service team. They are knowledgeable and provide response in a timely manner. They are always happy to help and go above and Beyond. Pros L working with many payroll systems over the years, this system is by far the best! The amount of features and levels are extensive. As I go through Toast, I learn more everyday the capabilities available. Cons I would like to see a more set procedure for private events and private dinning for the restaurant. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Reason for choosing Toast POS Toast is completely integrated and provides more features. Review Source SS Staci S. Chief Operating Officer Food & Beverages Used the software for: 2+ years ### "We will use Toast forever " December 19, 2022 5.0 We love toast 10 times over. I always love bragging about our tablets and system, but toast works as much as you do. You have to learn the ins and outs of the tablets and backend and you will find so many options to things you might want. Definitely look into their partners that you can link to!! Pros Toast is customizable, easy to use, and they always have great customer service reps. We are looking to franchise and already know will be at EVERY location. They are in your corner. Cons We wish we had more options when it comes to promo codes and marketing but we know toast is always working on new things we just have to wait. Reason for choosing Toast POS Self-serve tablets were a big one. Review Source Jayelynn W. General Manager Food & Beverages Used the software for: 1-2 years ### "Incredibly Efficient!" September 5, 2019 5.0 Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems. Pros Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos. Cons Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Reason for choosing Toast POS While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry. Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient. Review Source Response from Toast November 8, 2019 Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource! AM Andrew M. Owner Restaurants Used the software for: Less than 6 months ### "Toast POS has been a nightmare" August 3, 2023 3.0 I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon as we were hooked up with zero training, and it only got worse which is why i'm here.I have a 39 Year old restaurant with a pretty large menu, it wasn't easy to make the switch, but i did, and regret it. Pros The handheld device is nice, but i only ordered one, when i tried to send a second one back they told me to keep it, but still charged me for 2 ($100.00) month. Cons I was mislead by their sales team, it never felt right but i was sold on the 3rd party integration, once i found out they don't integrate, it took a month to find out the truth, but was still billed for things i didn't receive or use, even things like Caller ID (common 101 stuff with so called older POS companies) i understand they discontinued, but they still charged me for it, and refused to refund without a fight.Bottom line, this has been the single worst decision iv'e made as a small business owner, and it's not over yet, i'm still fighting to learn new system, a system i wish i never moved forward with. do your research, it's not always greener on the other side.If you're a huge company with multiple locations then Toast might work for you, you would also need to have a very small menu with very few modifiers for it to work and be worth it, but honestly after the huge expense monthly plus CC processing is it really worth it? Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS What they offered to do and integrate, but they failed to integrate what they said, but still charged 100% right away and refused any refund. Review Source Response from Toast August 16, 2023 Hi Andrew, Thank you for your review. We'd like to look into this further and will be reaching out shortly to get this resolved. Adam G. General Manager Food & Beverages Used the software for: 2+ years ### "The system is great! The customer support is not." November 10, 2023 4.0 The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch! Pros As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do. Cons If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence. Reason for choosing Toast POS The two services we considered were very similar in their offerings. Toast had a few features that spoke to our specific needs a bit better, but both looked to be excellent products. Review Source Response from Toast December 7, 2023 Hi there, thank you for sharing your feedback using Toast. We understand customer support is important and will continue to make strides to improve your experience as a customer. - LL Larry L. GM/Owner Restaurants Used the software for: 2+ years ### "Toast at FCD" December 19, 2022 5.0 Toast takes the guess work out of what's moving and what's not, who is producing and who isn't. Tips tell me if my server is worth keeping. I have been satisfied with them overall. Pros The analytics and reporting are fantastic. Getting Toast go's for your servers allowed me to cut back on server staff and the servers make more money because they can turn 3 times as many tables Cons Their set up map for delivery is garbage, if you plan on having delivery go with a different system. They have been telling me for 3 years they are going to upgrade and instead we have 3rd party integration with delivery services which are way over priced. Reason for choosing Toast POS Android operating system Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Didn't have the options I wanted Review Source DG Denise G. General Manager Restaurants Used the software for: 2+ years ### "Great Resource for Restaurant Management" October 6, 2021 5.0 Overall happy with the product and will likely continue to be as they are forever growing, expanding, and adding in relevant new services frequently. Pros Toast has been a serious upgrade to our establishment. It is very user friendly and operates off a more "in the times" type of software than some other very outdated POS systems. All of their staff is friendly. The third party integrations are endless and offer something for all kinds of businesses. Online ordering and the ability to have an unofficial doordash partnership is very helpful and easy to use. Cons Support is not always the most efficient or informative. We often find where they simply cannot help us during odd inquiries or glitches, or we get multiple answers from different people. We also would like to see toast work on a table management and waitlist system that is actually functional for the restaurant. Currently, they offer third party table management integrations, but we have done trials with a few and none have quite what we are looking for. Review Source KB Katie B. Operations Director Restaurants Used the software for: 2+ years ### "Toast Support needs a lot of "Support"" December 22, 2022 4.0 Overall I like using Toast and the various integration options, but if they cannot get better support solutions, they will conitnue to have angry merchants who wait weeks for solutions and have to spend time digging for their own solutions after Toast cannot help or refuses to help. In a fast moving business like a restaurant, having to wait weeks for support especially on issues that cause revenue loss is devastating and would be a reason to find another POS solution. If you're going with Toast make sure you have managers who are experts at troubleshooting and critical thinking because they will have to figure out problems themselves a lot and will have to be able to articulate in very simple terms to the support team what the issue is for it to be understood. Pros Toast software works pretty well, and has a lot of integration partners which is nice for a growing small business who is looking to integrate several different tech options. Cons The "Support" or lack there of leaves much to be desired. When I call support often times I am teaching or coaching their support people on what the issue is or how to fix it. They often sound like they are reading solutinos from a flip book and many times the solutions offered are not for the problem I am describing. I have to repeat myself more than 4 or 5 times for them to understand what the issue is and even then, it is painful to get them to understand the problem and offer me appropriate support.Further, I recently had a support issue that I had to call and email about for 3 weeks straight every day in which they continued to offer no support and today told me they refused to send me to the integrations department because the problem I was experiencing was not a toast problem. Turns it is WAS. I have never been refused support before. Very dissapointed in their support or lack there of. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)[Clover](https://www.capterra.com/p/226864/Clover/)[Olo](https://www.capterra.com/p/191606/Olo/) Reason for choosing Toast POS Price, integration opportunities, growth potential, ease of use Review Source kL kestrel L. owner, GM Restaurants Used the software for: 6-12 months ### "Beware!" January 8, 2020 3.0 Pros I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software. Cons Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue. Reason for choosing Toast POS They talked a good line on which they have failed to deliver. Switched from [BPA Restaurant Professional](https://www.capterra.com/p/8345/BPA-Restaurant-Professional/) I wanted a more modern system and one that was online so that I could make changes to it from off site. Review Source Response from Toast January 14, 2020 Hi Kestrel, Mora here from Toast. Thank you for providing this feedback, we are continually working on improving our reporting, analytics, and Payroll platform, and appreciate hearing from you. To ensure performance, we will continue to recommend that you only run Toast software on Toast hardware. I'm sorry to hear you have been having trouble getting ahold of our Support team. If our line (617) 682-0225 is busy, please log on to Toast Central (central.toasttab.com) to chat with them live during business hours. I have notified your Restaurant Success Manager to inform them of the issues you've been having and they will be in touch. CM Clint M. Owner Food & Beverages Used the software for: 1-2 years ### "Integrates with third party deliveries, horrible back end support. " March 2, 2024 3.0 Overall, 1-5 we would give it a 2.8. Its good, not great. Expensive for having a few cool features but struggles to do the main meat of what we need it to do at times and when we need to fix an issue they have many complicated ways of fixing it, nothing is straight forward. Pros The ultimate decision of why Toast was because at the time they were one of the only POS that integrated well with third party deliveries For that functionality it has been great and done what we needed it to do included wrapping up our payroll and scheduling into one system. Cons A few things. Toast is extremely complicated to get set up for some reason. Unlike other POS systems we have used in the past they do there PCI compliance through a router rather than through there software. However, you can not use their router for regular internet usage so the restaurant needs static IPs, one for Toast, one for everything else. This has made it so our hardware/infrastructure is extremely complicated and every time we have an issue we have to get our ISP, Toast, and now a IT Consultant involved to solve issues. Very time intensive and expensive. Second, when the system has a disruption or even if you want to make certain changes you have to be at the store using the terminals. The backend is pretty useless and as a owner that doesn't live by my store this is extremely frustrating. When speaking to the reps and going through the demos it is pitched as if you can run and correct items from your house but the reality is you can only do a handful of things that are not impactful. For example, when credit card processing goes down, which happens often with them for some reason, you then have to key in cards (which Toast then charges higher merchant fees to do this) and then you have to get to the store and either wait until your slow or closed to fix the issue for the next day. There is nothing you can do on the backend, customer service can't help you, nope you have to be physically present manually doing everything on your own time with maybe someone on the phone to assist you . Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Toast POS Attempt to integrate all third party delivery services and other items to have everything under one roof. Review Source Response from Toast March 13, 2024 Hi there, thank you for sharing this feedback. We'll be following up directly to learn more on how we can help support you as a customer. EV Elizabeth V. manager Restaurants Used the software for: 2+ years ### "I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service" July 21, 2020 1.0 Additional CONS that didn't fit in the above box: \*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items. \*Can't use APPLE devices with Toast, only Android \*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.) \*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in. \*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle Pros \*user friendly \*online reporting accessible from anywhere \*online food ordering \*easy to add menu items Cons \*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.) \*no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue. \*support cases opened on their online platform are not addressed and no one calls restaurant to resolve \*No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval. \*Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote. \*Handheld device does NOT support ApplePay. \*ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front. \*No way to comp a gift card online and email it to a guest from Toast Central online. \*No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price. Reason for choosing Toast POS I thought Toast would be so much easier. In the beginning, I overlooked shortcomings because Toast had excellent customer service and they promised that when we submitted "feature requests" to improve Toast, that Toast would listen and slowly improve capabilities. We've seen very little of that. Additionally, their customer service has now tanked. Hold times are regularly over an hour. In the past, you could email support and now you can't. In fact, support emails you but you can NOT reply. It bounces back! They are still charging us for our closed location despite telling us they'd stop the billing until we could re-open after COVID. Toast changed our online ordering site and took away much functionality and now our guests complain that they can't order from us. Despite my repeated pleadings for someone to call me from Toast, no one ever calls. It is very disappointing! Review Source Response from Toast August 4, 2020 Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement. AF Adam F. Owner Food & Beverages Used the software for: Less than 6 months ### "All function, little form" March 27, 2023 5.0 Working with a product that was actually intended for restaurants and not as a one-size-fits-all for any retail application has been wonderful. Pros works exactly how it's supposed to, and meets every functional need we've had. Cons The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Because I've never felt more undervalued as a customer than I did with Square. Their support was a nightmare. Review Source Response from Toast August 27, 2023 Hi Adam, Thank you for choosing us as your POS provider. We appreciate the incredible 5-star rating. We'll continue working hard to make every interaction with Toast memorable. RB ROB B. Owner Food & Beverages Used the software for: 2+ years ### "Over all a good decision" December 15, 2023 4.0 We are happy, server dig it and we are looking at otherways to see it. SOme of the features like event management or online ordering are too pricey for a small store. Pros Working with toast on the set up was great and easy. As we have grown their support has been solid. Not like other POS we have used in the past. Cons Reporting is eh and needs work...mostly data is there, just not obvious how to get what you need and they have to data dump and email it. Also, menus for serving customers can get a little much drilling sometimes 2-3 levels deep to do an 8 oz brown ale. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS Better support upfront making the decision, price was fair, and cc pro fees were good., Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) It was too basic and lacking. Was good for a first year brewpub but as we grew, it did not. Review Source Response from Toast January 3, 2024 Hi Rob, thanks for sharing your experience using Toast. MT Michael T. Chief Creative Officer Restaurants Used the software for: 2+ years ### "The Cloud is the future " January 4, 2023 5.0 I have personally, been a Toast user for over 10 years and have seen the progression and realized what a great centralized system such as can do for the operation and control of our business, providing the nuclear us for various peripheral’s they give us insight into our total operation Pros Toast software is updated. Constantly, I find this refreshing and knowing that new features and securities are always top of mind from the engineers, we constantly submit future requests to help provide valuable input on the usefulness in the marketplace. Cons Often times, toast engineers, create features are pathways to solve issues, and Toast could do a better job at leading the operators know that these features exist, and the problem-solving is built-in Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Reason for choosing Toast POS Price features and trust Review Source BC Brandon C. Manager/server/bartender/cook Restaurants Used the software for: 2+ years ### "Great for the restaurant industry" March 31, 2023 5.0 Pros This is one of the best systems to train new staff on it's very user friendly it has the test mode and it's also easy for inputting and creating a new menu Cons Every time that you sign in to toast from say your mobile phone or also a laptop you have the recaptcha but it says that you are remembered but you said you still have to go through all of the steps to make sure that it's you sometimes that takes a little bit more time than you want it to Review Source Response from Toast August 18, 2023 Hi Brandon, thanks for taking the time to share this review. We're thrilled to know that Toast has been meeting your needs as a restaurant. We have an online community of other Toast restaurants for you to ask questions, share best practices, and more. Join us at community.toasttab.com! JS Joan S. Management Advisor Restaurants Used the software for: 1-2 years ### "A Nightmare from Day 1" October 14, 2022 1.0 Customer service is abysmal. We got a hard sales pitch from their rep, and they knew we needed a seamless launch, as we have two busy locations. After several weeks of discussions and group calls with their rep, we were all assured by Toast rep, before launch date, that everything was set to go, no additional settings or tweaks would be needed. As it turned out, there were MANY essential steps that were never explained in advance. When I called the rep, and asked if she could do a one-on-one site visit to troubleshoot and complete setup (as other companies do!!) she rather snottily said, "I'm the sales rep, not customer service. We have a 24/7 sales line if you have problems." I asked to be referred to our dedicated service rep -- again, something every other company we deal with has -- and was told they don't offer that, only their 'help line.'!! When I expressed surprise, she got obnoxious and said "Well, we are the leader all over the world so we must be doing something right." Being that the setup is VERY un-user-friendly and counterintuitive, we were appalled, but had already invested a huge amount of time getting our online ordering transitioned to Toast and invested in the equipment, so decided to try to make it work. Ongoing, it's customer support, along with system function, has been terrible. Equipment has been gitchy and we've had many times where back of house functions misfire. It's been a disaster for our takeout orders, we've lost customers & $ Pros It initially fulfilled our need to have orders print out directly in kitchen and for system to integrate with delivery services and online ordering... Cons 1) Overly complicated for our front of house management 2) Customer service is abysmal - there is allegedly a 24/7 help line, which is NOT always available. There have been times when we had major system issues during busy hours and had to leave message to wait for a callback. Unlike every other b-to-b service we use, they don't have dedicated customer reps - all the manpower is in sales, and once they've got you installed -- even before successful setup -- they drop you. Bait and switch. 3) Proprietary equipment is expensive and prone to errors/breakdown Review Source KK Kristina K. District Manager Restaurants Used the software for: 2+ years ### "Act Now!" December 13, 2022 4.0 Overall very satisfied with toast! Would recommend to any growing company! Pros User friendly! Customer service and software is up to current. Cons That it's still in the building blocks stages and it's not 100% full proof when integrated with third party deliveries. It will unarchive old data daily. One has to be very dedicated to this position to make it work! Alternatives considered [iCloud](https://www.capterra.com/p/204717/iCloud/) Review Source PP Philip P. COO Food & Beverages Used the software for: 2+ years ### "Simple, Easy and Make a small business look large" March 17, 2023 5.0 This Tablet system is Il easy to use and install. Low maintenance cost and literally is plug and play. Customer support is easy to access and quick to support our needs. Pros The ever evolving addition of modules and ease of use. Simplifies our line operations and enables us to offer a loyalty program and gift cards that a small business would be challenged to offer on our own Cons Toast is the simplest POS system I have ever used. Reason for choosing Toast POS Simple and Straightforward Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.