# Page 6 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Toast POS the right Bar POS solution for you? Explore 551 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (551) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 6 - Reviews of Toast POS ## Showing most helpful reviews Showing 126-150 of 551 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Mehdi H. Manager Food & Beverages Used the software for: 2+ years ### "Expensive but worth it " January 4, 2023 5.0 I like it very much . The integration prices are too high but the rest is fine. Pros Reports and analysis is so good and it's so user-friendly and so easy to learn and train for employees. Cons They are so busy when it comes to customer service but if you wait for them they definitely fix your issue but the problem is they're super busy for calls. But honestly for the past w years I had to call them like 2 times and the system worked so good all the time. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS Options and accuracy also the reports Review Source Jack R. Bar manager Hospitality Used the software for: 6-12 months ### "I like toast " April 29, 2024 3.0 Pros User interface is easy. I can find what I am looking for quickly. Cons Can be confused with other options and new updates are hard to confirm Review Source Response from Toast June 4, 2024 Hi Jack, thanks for taking the time to leave us a review! We're happy to know that you're finding the interface easy to use! if you haven't already, join the Toast community at community.toasttab.com to connect with other restaurants! VR Verified Reviewer SEO Digital Marketing Analyst (Remote) Computer Software Used the software for: 2+ years ### "One of the most intuitive POS systems I have encountered" January 14, 2019 5.0 When I began using Toast there was fear of a learning curve however I immediately adapted to it as it seemingly was designed by the professionals in the industry who use it. Everything is where it needs to be and it is incredibly easy to train new employees on the system even without previous experience working with a POS system. Pros Very intuitive user interface Incredibly easy to pick up and go with previous POS system knowledge Very responsive clicks Great organization tools for menu options Split check function is much easier to use than other systems Credit card transaction time is very fast Cons Training entire staff over to a new POS Other than the cost of training and time for adaptation there is no reason this POS should not be ranked alongside the industry standards like Aloha and Micros Review Source Response from Toast January 29, 2019 Hi there, Jasmine from Toast here. It¿s great to hear that Toast is helping your restaurant become more efficient and that it is easy to use and integrate into your restaurant. We are glad some of our features, like the split check function and quick credit card transaction, are helping your operations. We're excited to continue to help you to thrive! NG Nikki G. Owner Food & Beverages Used the software for: 2+ years ### "Game Changer" March 20, 2023 4.0 Overall good. Pros We were using pen and paper before this system so it has made a huge difference in mistakes. I love the online ordering feature. It has really helped streamline our business. Cons We had a few issues with our handhelds that took a while to get things worked out. Review Source NL Nassib L. Owner/Manager Restaurants Used the software for: 2+ years ### "Temptations Cafe Review" January 3, 2023 5.0 We have been using toast for about ten years. Customer service has always been helpful when an issue arises. Pros The ease of the user interface. The ease to make changes to the menu daily. Cons Sometimes but not always the system crashes and we have to physically restart the tablet by powering it off and back on. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS We have been using toast for a really long time, so we stuck with the software we knew best. Review Source MR Myles R. Owner/operator Restaurants Used the software for: 1-2 years ### "Toast for the win!" December 5, 2022 5.0 Great Pros Ease of use and implementation, couldn’t be easier. Cons Only a few minor things here and there have really given us any issues. If it were slightly more mobile business friendly with a separate set of features it would be perfect. Reason for choosing Toast POS Enthusiastic team members Review Source TH Taylor H. bartender/server Restaurants Used the software for: 2+ years ### "Toast is my favorite POS" February 23, 2022 5.0 Pros I have worked in restraunts for 13+ years and toast has always been the easiest and most suffiencent system. In a dinner rush, if you have customers who have a lot of modifications, toast gives you the options to add the mods in. That leads to more accurate orders, and less mistakes= less kitchen waste etc. I love being able to track my sales throughout the night as well Cons Honestly compared to the other systems ive used- toast is perfect. I have no complaints. Review Source JW Joshua W. President Restaurants Used the software for: 1-2 years ### "A Start Up Micro Brewery" October 30, 2023 4.0 Really like toast. However, as we grow the cost is getting quite high to test and implement new functions. Almost to the point where I am considering having a program written specifically for our business. Still, toast is great. Pros Customer Service is excellent. Easy to teach and easy to learn. Intutitve Cons With costs of integrations and addons feels like we are getting nickled and dimed. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS More intuitive, customer support was rated higher and Toast came recommended Review Source Response from Toast October 31, 2023 Hi Joshua, thanks for sharing your experience using Toast. We encourage you to join our online community at community.toasttab.com to connect with other Toast customers. - Carrisa TK Theo K. Owner Used the software for: 6-12 months ### "Toast is really a great system easy & saves time. Problems false promises from sales rep & cc fees" March 26, 2018 5.0 Pros That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down. Cons The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses. Review Source Response from Toast April 2, 2018 Hi Theo - It's great to hear that Toast has saved you time and made the business more efficient. We strive to make merchant processing as transparent and straightforward as possible. It's great advice to discuss rates upfront and get the clear rate breakdown. Please work with our Support team to address your concerns. We want to find a solution that works for you. JR Jon R. Ttt Food & Beverages Used the software for: 2+ years ### "Once they get you, they pile on the fees" July 13, 2023 1.0 Not good Pros The online ordering before they started jacking my customers .99 an order. Cons YOU DO NOT WANT TOAST!THEY JUST ADDED A .99 FEE TO ALL OF MY CUSTOMERS WHO ORDER ONLINE!.We already pay for that service.. We are invested in this register system. NOW THEY PULL THIS!!.The ONLY OPTION IS TO OPT OUT OF ONLINE ORDERING.RIP OFF!! Review Source Response from Toast August 16, 2023 Hi Jon, we appreciate your feedback and have made the decision to remove the .99 fee. Your feedback helped shape this decision and is a testament to our commitment to our customer community. If you have additional feedback, please don't hesitate to reach out. BK Bryan K. Owner Restaurants Used the software for: Less than 6 months ### "A customer service nightmare" June 7, 2023 1.0 During the discovery and on-boarding phase, Toast promised us many things. I explained our set up in detail before I purchased any equipment from Toast, and was assure that they had a hardware solution for us. When it came time to set up our system, it became apparent to me that Toast's hardware would not be compatible with our current situation. It was nearly impossible for them to understand why, or agree with me that they did not have a solution. I believe this is due to alack of communication between their sales and on-boarding team, and their technical support team.It has been over a year and I am still jumping through hoops on a monthly basis trying to get a refund for hardware and services that were never utilized by our business. We are currently using Square. Their hardware was compatible with our internet set up. Pros I wish I had any pros to list, but unfortunately we did not get far enough along into the process of setting up Toast to process a single payment. Cons Toast's customer service is incompetent at best and predatory at worst. Review Source Response from Toast August 18, 2023 Hi Brian, Carrisa here with Toast. Thank you for this feedback. We're sorry we couldn't meet your needs. We welcome additional feedback on how we can meet your needs. SF Shayna F. Owner Food & Beverages Used the software for: Less than 6 months ### "Best Decision we made in 2022" January 3, 2023 5.0 This was the best decision we made in 2022. The customer service and offerings of the platform are next to none. This is our 3rd POS system since opening 7 years ago, and I can say with confidence, it is the best of what's around. Pros I love how robust it is! The search bar feature at the top makes it easy to find what you are looking for in a platform that is really encompassing of any of our retail and restaurant POS needs. I also love Quick Edit and that people on the floor can make quick changes without relying on management to go into the back office. Cons I wish there were a mobile app that would allow me to quickly check sales instead of having to login through a browser. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS I like that they are based in Boston, close to where we are, and that there is a local rep who covers our area. The personal touch is huge. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Terrible customer service, nonfunctioning online ordering, terrible loyalty program. Review Source NQ Nick Q. Managing Partner/Owner Restaurants Used the software for: 1-2 years ### "Review" March 31, 2023 4.0 very happy Pros sales and labor summaries and ease of menu edits Cons one half star for tech support...almost worthless compared to Aloha's professional and knowledgeable tech pros, absolutely awesome Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing Toast POS better overall score Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) features for restaurant, ease of report access Review Source Response from Toast August 16, 2023 Hi Nick! We're pleased to know you're very happy with your experience using Toast and appreciate your feedback on tech support. JB Julia B. General Manager/ Owner Restaurants Used the software for: 1-2 years ### "Toast at Kin" March 22, 2023 5.0 It’s been great. Customer support is very helpful. Toast Capital has helped my business stay liquid. Pros Easy to use. New employees catch on quickly. Cons Slow on credit card processing. I don’t like having to wait until Monday for my revenue to come in. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS Easy to use and deal on products. Review Source Response from Toast August 27, 2023 Hi Julia! Thanks for the 5-star rating and for taking the time to lead a video review! We're happy to know we're exceeding expectations as your POS provider. Please let us know if you have any feedback you'd like to share on how we can improve! Melissa T. Owner Writing and Editing Used the software for: 6-12 months ### "Allows me to work far more efficently " March 9, 2022 4.0 Pros The handhelds were a game-changer. Instead of running to the nearest station and waiting for other coworkers to finish, I was able to take the order at tableside. They also reduced errors significantly. When inputting orders, all of the prompts for temperature, sides, and modifications came up automatically. This reduced the number of times that orders were inaccurate. By doing all this in real-time while taking the guest's order, It made it possible to take a higher volume of tables, consequently raising sales and revenue. It also made it impossible to forget to ring in the order. Cons I'm not sure if it was software or connectivity issues, but we ended up offline a bit. The program was supposed to still send orders to stations offline, but it printed multiple copies. Although I have been around long enough to know how to take orders by hand and deliver them appropriately to support staff, the majority of our employees were much younger and did not. This caused chaos. The handhelds needed frequent rebooting. Review Source MP Mickel P. Assistant Manager Food & Beverages Used the software for: 6-12 months ### "Works when it works." July 21, 2023 5.0 We did all of our clocking in and out for all employees on the toast system along with all of our order placing. Entering products and getting them accurate sometime caused issues. Pros It was really easy to use once we got it set up and going. In concept it is a wonderful product, and it could be a great asset to any restaurant. Cons Customer service left something to be desired. At times we were on the phone with them for over 2 hours and we still wouldn't be up and running. Review Source Response from Toast August 16, 2023 Hi Mickel thank you for your feedback. We're always looking for ways to improve our customer service efforts and appreciate the insight. If you have additional questions or are in need of support, join our Toast community at community.toasttab.com HH Heather H. Owner Food & Beverages Used the software for: 1-2 years ### "Toast for Small Business" March 27, 2023 5.0 Toast has been very easy to use for us. It's very easy to change menu items, prices, descriptions and all that. The billing and invoicing is somewhat troublesome. When Toast charges you for things that you don't subscribe to it took me months to get it fixed while still having to pay for things we did not sign up for or use. Then it took months to get the credits. That is very hard for small businesses. Pros I think Toast is very user friendly. It is very easy to find reports and update menu items. Cons The integrations become very expensive for small businesses. We have one location and would like to use more of the integrations but are unable to due to the expense. It adds up very quickly when you add to the system. Review Source Response from Toast August 16, 2023 Hi Heather, thanks for your feedback. We strive to make Toast user friendly for all customers, so we're glad to know we're meeting your needs. If you haven't already, join us at community.toasttab.com to connect with other industry leaders. Hope to see you there! TC Thomas C. FOH Manager Restaurants Used the software for: 2+ years ### "Toast keeps things simple!" December 13, 2022 5.0 Pros Table management and addressing problems is simple Cons When there are bugs, it gets difficult to operate, but the toast team is quick to solve the problems we have faced Review Source MB Myrhissa B. Chef Food & Beverages Used the software for: 2+ years ### "Love using Toast POS" December 24, 2023 5.0 Pros The ease of navigating and using Toast. I have had new employees who have never used and they find it so easy to use first time. Cons The glitches every once and a while. We would be in middle of service and a handheld with just glitch and not work. Review Source Response from Toast January 3, 2024 Hi Myrhissa, thank you for sharing your experience and feedback. PM Patrick M. Production Supervisor Food Production Used the software for: 2+ years ### "Excellent Service, with one caveat" November 8, 2022 4.0 The system itself is excellent, though their customer service leaves something to be desired. Pros Easy to use, easy to set up different stations (bar, kitchen, prep), very little goes wrong day to day Cons I've stopped contacting customer service because, most often, I know more about the system than they do. Multiple times I've called or chatted, asking for some feature to be implemented to be told that it can't be done; only to find, after some detective work by me, that it can, in fact, be done. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Toast POS Cost, ease of use, integration of online ordering Review Source SS Skyler S. Manager Food & Beverages Used the software for: 1-2 years ### "Efficient and Effective" November 9, 2023 5.0 Pros Toast is designed in a way that you can learn how to use all the features within minutes. It is very user friendly, and dynamic. Great for both management and staff. Cons Once in a while, there will be a network wide crash that causes some entry errors, and occasionally some offline payment processing errors. Toast is usually great about fixing this. Review Source Response from Toast November 10, 2023 Hi Skyler, Thanks for the 5-star review! If you haven't already, please join our Toast online community at community.toasttab.com to connect with other restaurant leaders. See you there! TS Tony S. Owner Food & Beverages Used the software for: 2+ years ### "Toast works well for me" December 13, 2022 5.0 Very happy with your product, timely updates and help desk work well! Only thing is maybe targeted new equipment updates for improving speed functionality! Restuarant, bars , retail all different a little bit! Pros Good feed back on sales, usages, charges what I need all the time ,some of the time, once in a while! Cons Rather calling Toast help all the time maybe a trouble shooting guide to get to where I need to solve a problem first the toast help especially if we are open and operating easier place to start! Reason for choosing Toast POS Other business were using it got to see it work in real time Review Source PS Patrick S. Owner Food & Beverages Used the software for: 1-2 years ### "Best investment we made so far." December 19, 2022 5.0 Love this POS System. Would highly recommend it to others. Pros It is an all in one POS System with many great features. I was skeptical at first and hesitant on investing in this product. Customer service explained it to me very thoroughly and I was sold on all the features. So very glad I went with this choice. They listen to the customers and accommodate our needs on additional features and so forth. Cons I haven't found any yet. Once I figured out how to navigate the system it was very easy. I was over thinking at first. Review Source CP Chris P. Owner Restaurants Used the software for: 2+ years ### "No support" January 21, 2022 4.0 Overall the customer service is the problem. We were a new business so we asked them to help us set it up. Obviously all of our questions did not arise during that initial setup and they never properly set it up for our menu/service. Support was a joke in helping us thereafter. We have not even used all the modules out of frustration. We have had to make adjustments we go , but it is still not optimized after 3 years. We wanted this to work for us because it is such an easy to use and adjust platform, but, we are considering a new company after 3 years. If you are a new business and not sure how to set this up, find another company. The support team is clearly not skilled. There will be issues. They will advise you to watch countless videos. That is not support. Pros Relatively easy to use if set up properly. Easy to adjust menu on the fly. Offline CC processing. Payroll is responsive. Cons They do not give you the time of day unless they are trying to sell you something. Waste of money paying them to set it up. We can't even get good support using a free trial of their new service modules . They will just tell you how much this will increase your sales. Reason for choosing Toast POS They have a great platform if one is properly guided, but the support is frustrating when things go wrong. Review Source SK Shaz K. Owner Restaurants Used the software for: 2+ years ### "The Best-In-Class Cloud POS out there!" December 14, 2022 5.0 Pros Toast is at the cutting edge of development and understanding of their customers. Their products are always customer-centric and are light years ahead of competition! Cons As with any organization, fast growth means lots to update, but they are handling this well. Support could be better too. Alternatives considered [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing Toast POS Ethernet hardwire >>>> Wifi only Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.