# Page 7 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Toast POS the right Bar POS solution for you? Explore 551 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (551) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 7 - Reviews of Toast POS ## Showing most helpful reviews Showing 151-175 of 551 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Shelly K. Owner Food & Beverages Used the software for: 6-12 months ### "Toast for Restaurants! " November 17, 2022 5.0 Pros The one thing I like best about toast is the ability to customize almost everything. From the table layout to the color of the buttons. It’s very user friendly and affordable. Cons On the back end I did have some set up issues that only a rep could fix for me. That was frustrating and seemed like a glitch. Review Source TH Thomas H. CEO Restaurants Used the software for: 2+ years ### "Decent software, terrible support. " December 13, 2022 4.0 It gets the job done. Don’t expect much in the way on knowledgeable support. Luckily, it’s a stable system, so it doesn’t have that many issues. Be prepared to have credit card payments crash on Friday and Saturday nights. Pros Ease of use, everything is fairly straightforward. Cons Customer support, trouble shooting and chat/phone communication are all terrible. Alternatives considered [Aloha](https://www.capterra.com/p/178235/Aloha/) Review Source SC Stuart C. Owner Restaurants Used the software for: 6-12 months ### "Easy to implement" December 13, 2022 5.0 It keeps me up to date in real time with what is happening in my restaurant. Pros The suite of features in the software make it easy to integrate into almost any restaurant environment. They have an excellent team to get you started and help you design your system to your specs. Email marketing and loyalty program have been great for us. Cons I am not very happy with the fact that we were forced to take on Toast as our payment processor! This is costing us way more in fees than my original "Interchange Plus" processing that I had through my bank. This is a little disconcerting and could add up to some major dollars in expense! Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing Toast POS Cost and benefit analysis Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) NCR did not support my existing system any longer Review Source Sean O. Owner Restaurants Used the software for: 2+ years ### "Toast tab" December 5, 2022 5.0 Has helped big time with speed of service, and cut down on mistakes.They are very open to any issues that come up and get fixed ASAP Pros it is a web based product, and works even when it goes off line.Hand held tablets, allows servers to enter directly from the tables, no writing down oders, then going to server stations to ring in. Cons the worst part is when going offline. have to make sure server4 stays on same tablet, and keep up with the checks Review Source Alexander J. Director Hospitality Used the software for: 1-2 years ### "Toast POS: The Modern Day POS System You Should Be Using" April 11, 2019 5.0 Overall Toast is the future of the POS game. As evidenced by its recent fundraises, Toast is anticipated to take over the market. It may take a bit of time for larger, older organizations to adopt the technology given the amount of time they have input into older systems, but it's only a matter of time before the switches happen. Pros Toast is a phenomenal POS system that blows the legacy players such as Aloha and Micros out of the water. Toast is very easy to set up, manipulate on the fly, and track relevant data. The handheld devices allow for a more streamlined ordering system, shaving precious seconds off the time to perform a transaction--something that is essential in a restaurant environment in which throughput is core to success. Toast is much more intuitive than other POS tools and the day to day users have found it to be excellent. Cons Toast does not allow for the same level of customization that legacy players do, so you can't change every aspect like you can on those tools. Further, the handheld devices rely on excellent Wifi connection, so you may struggle if there is a lag or an outage on the internet. Further, some changes take a little longer than you would hope to update on the handheld devices. Review Source Response from Toast May 14, 2019 Hi Alexander, Jasmine from Toast here. Thanks for the review! I'm happy to hear you have found the ToastGo to to increase efficiency of your servers - we know how important that is in the fast-paced restaurant industry. GH Gerrell H. User interface consultant Restaurants Used the software for: 2+ years ### "Recent user interface changes " October 1, 2023 5.0 Until the recent update, I had a great experience with toast. This update should have been focus grouped by the people who interact with it on a regular basis. Making changes like this only cuts into the ability of a business to make money. Your job as a technology company is to make making money easier not more difficult. Pros The Toast version prior to the latest change was excellent on the front end. Very intuitive and organized. The problem I have is why would you change the entire functionality that made your company take the industry by storm? It seems irresponsible and disrespectful to make drastic changes without actual input from the companies you serve. Cons Could be easier to adjust backend edits. The user interface update did not improve the customer experience. It was not an improvement from the former version. Review Source Response from Toast October 12, 2023 Hi Gerrell, thanks for your review! We appreciate you sharing your feedback. TJ Teri J. Owner Restaurants Used the software for: 2+ years ### "Love this System!!!" January 3, 2023 5.0 The business has had no issues other than 1 time and I called and was put back online very quick!THANK YOU!! Pros I love how easy this system is to use. I was scared to try this and was sooo happy we did. It really made everyday so much easier & service became more accurate and FASTER! Cons No problems on using Toast to give a negative rating. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Reason for choosing Toast POS Toast was set up the best, ease of use, perfect for our business!! Review Source Chelsea H. HR Assistant Hospitality Used the software for: 1-2 years ### "One of the most user friendly POS systems!" December 14, 2019 4.0 After about a year of use, Toast has proven to be one of the most trustworthy and reliable POS systems. With it's integration with Hot Schedules, it has made scheduling and payroll tracking a breeze. Highly recommended to restaurants looking for a change in POS software! Pros \- User friendly - Intuitive - Fantastic customer support - Self updating - Good price - Integrated with most scheduling platforms Cons There's not much I dislike about Toast. With that said, it can be a bit glitchy at times. It's also a relatively new company, so some of the functions haven't quite been worked out perfectly yet. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing Toast POS Revel Systems Review Source Response from Toast January 14, 2020 Hi Chelsea, Mora from Toast here. We're so glad to hear Toast's Integrations are helping enable your restaurant to thrive! We pride ourselves in building an intuitive, easy-to-use platform. Thank you for your feedback, we always appreciate the opportunity to improve our product. PH Paul H. Owner Food & Beverages Used the software for: 6-12 months ### "New Restaurant - so glad we made the switch before opening" December 5, 2022 5.0 Great product, I tried to implement another POS system for months prior to opening. It was so cumbersome, I switched to Toast last minute and have been extremely happy with the system. Pros It was seamless it integrate our products onto the software prior to opening. The kitchen display screen is a lifesaver. Customer service for the POS and Payroll has been outstanding. Getting help when we needed has been amazing. Cons User permission levels are clunky to implement, as well modifiers for food items. Also, the integration of the POS to the Payroll. I have to manually delete hours every payroll for all employees on salary. They still needed to clock in to use the POS, so it records their hours, thus causing me to have to delete it while doing payroll. Seems like an easy glitch to fix, but nothing available yet. Switched from [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/) See about, horrible implantation software and no KDS option. Review Source PW Paul W. Owner Restaurants Used the software for: 2+ years ### "Rutts Group" March 23, 2023 5.0 Love that its all in one for all by business needs, i'm looking forward to getting my web site onboard. Pros Functions to help me make invoicing from backend to any of my locations. Cons Cant see all invoicing from all location under one calendar, which locations of orders. Reason for choosing Toast POS PCAmerica was a very complicated to use. Review Source Response from Toast August 27, 2023 Hi Paul, Thanks for taking the time to share your experience with us. MK Mark K. Owner Restaurants Used the software for: 2+ years ### "Lacking in customer service " February 2, 2022 5.0 Pros User friendly and efficient. That pretty much sums it up but they said my response was too short. Cons Many additional charges after purchase Reports cannot be easily pulled for long date ranges LACKING IN CUSTOMER SUPPORT Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS Price point and referral Review Source WM William M. Director of Operations Restaurants Used the software for: 2+ years ### "Toast is NOT worth it" December 21, 2021 3.0 Started well but ended terribly. Called last week to see if they wanted to keep our business. They did not get back to us. We will now likely be switching to Spot On. Pros Originally, it was easy to use and had novel technologies. We were one of the first companies to adopt the platform in Chicago. Cons The handhelds and computers are always going off-line. Their switching of security systems left us off-line for days and took out other software and programs that weren't even toast related. We lost THOUSANDS of dollars. However, that isn't the worst part of Toast. If you go with them as currently constituted, their restaurant support will become the bane of your existence. Long waits. No help. They will "escalate" the case and no one will ever get back to you. It is absolutely miserable. Review Source CM Cathy M. Manager Restaurants Used the software for: 6-12 months ### "Restaurant" October 1, 2023 4.0 In the beginning we were having to pay a very high amount. After looking into it more we were paying for services we weren't even using. I wish TOAST would've realized that we weren't using these services and contacted us. We've lowered the monthly costs to fit our needs and now it is more affordable. Pros Reports. We like being able to see everything from home when we are not at the restaurant to tell if we need to go help or not. It is also nice seeing the financials. Cons Cost and customer service. We have to wait too long sometimes to get help. I feel the customer service could be better. We only call when we have issues that need to be addressed right away. Review Source Response from Toast October 24, 2023 Hi Cathy, thanks for sharing your experience using Toast. - Carrisa AY Andrea Y. HR Manager Restaurants Used the software for: 2+ years ### "Toast is easy to use!!" December 18, 2023 5.0 Pros We do not currently use the POS system for this client. I do, however, have other clients that use Toast POS and really like the ease of use. Cons I wish there were a few more options. Also, there are a few things that have been discontinued that I used to use--Progressive Discipline Review Source Response from Toast January 3, 2024 Thanks for the 5-star review! We're thrilled to know we're meeting your needs as a system. JW Josh W. General Manager Restaurants Used the software for: 2+ years ### "Toast ok" August 17, 2023 4.0 Pros Keeps stuff in one place so that's nice! Cons It glitches way too much and the response to fix is not quick enough Review Source Response from Toast August 27, 2023 Hi Josh! Thanks for the review! We appreciate your feedback and will pass it along to our team. VR Verified Reviewer Business Owner Restaurants Used the software for: 2+ years ### "Toast POS" September 18, 2020 4.0 It has been mostly positive, except for the issues I mentioned above. Pros Pretty simple to use. Reliable, little or no downtime. Terminals worked well and held up in the environment. Cons Support has really gone downhill. Too long to get resolution to some tickets and some never get resolved. Mobile app is an issue since employees can change their clock in times and Toast does not track if it came from the mobile app. No direct integration with 3rd party delivery companies. Alternatives considered [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing Toast POS Not my decision in the end. Review Source KT Kathi T. CFO Hospitality Used the software for: 2+ years ### "Toast is an excellent POS system" December 19, 2022 5.0 They are constantly striving to improve and be best in class and as a POS system they are the best we have ever used......and we have used 3 before this one Pros It is a very user-friendly POS system on the front and back end. Being cloud-based makes changing things on the fly extremely helpful. Cons Inability to custom brand online ordering options, and inability to print menus from the POS menu database Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Antiquated Review Source MP Mahesh P. GM Restaurants Used the software for: 6-12 months ### "Best POS with Most Half Baked Features and Worst Support" November 23, 2020 1.0 Pros \- Easy installation - Easy to use - Suitable for small businesses with doesn't offer delivery services Cons \- Worst support - Not suitable for Pizza restaurants - Doesn't offer half and half toppings option - Online ordering doesn't provide any protection against disputes - Every module is an additional charge(online ordering, mobile order and pay, marketing, API, integrations, kiosk, kitchen display system, multi location modules) - Reporting doesn't differentiate between overtime and double time pay - Discounts based on dining options are not available(Discounts can not be set only for take out orders - all the discounts are valid on all type(take out & delivery) order ) - Online ordering page doesn't provide required picture specs(like resolution and aspect ratio). Pictures won't be optimized at all to make the online ordering page faster. - Unable to customize location picker page - They claim that they are the payment processors but fail to take responsibility or help with disputes - Once a restaurant is live its hard to get resolution for any issue(imagine even with 9 restaurant we struggled more than ever) Alternatives considered [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing Toast POS Toast hardware is much better than Revel. Review Source MC Matt C. Managing Partner Music Used the software for: 1-2 years ### "Matt's Review of Toast" March 28, 2024 4.0 Easy to use, easy to keep track of labor, easy to find reports. Pros It's relatively easy to use and set up. Being able to adjust prices and buttons on the fly is helpful, as well as color coding them. Cons It can be slow and difficult to search for items. Review Source Response from Toast April 2, 2024 Hi Matt, thanks for taking the time to share your feedback with our teams. I'm happy to know that you're finding Toast easy to use. Join our online community at community.toasttab.com to connect with other restaurant members! CB Chris B. Director of Operations Restaurants Used the software for: 6-12 months ### "Toast Review " September 23, 2023 5.0 Smooth install. Easy to use.. Accurate information Pros POS ease or use. Accurate payment and reporting systems. Cons Extra, unnecessary features for our needs Switched from [Cloverleaf](https://www.capterra.com/p/232657/Cloverleaf/) Better features and reporting Review Source Response from Toast September 29, 2023 Hi Chris, wow, thanks for the 5-star review. We're grateful to have you as a restaurant partner. If you haven't already, join our Toast Community at https://community.toasttab.com/ to connect with other restaurant leaders. - Carrisa RB Rachel B. GM Restaurants Used the software for: 2+ years ### "Worst POS System you can use" May 3, 2023 1.0 Horrible. I no longer wish to use it. Pros Nothing at all. If I don't get support there's nothing I can like. Cons Customer service sucks. There is absolutely no service support. No one can answer your questions. No fixes anything. It's a waste of time and money. Review Source Response from Toast August 18, 2023 Hi there, Carrisa here with Toast. We appreciate you taking the time to write a review. If you have additional feedback on how we can support you, please reach out. MDV Michael D V. General Manager Restaurants Used the software for: 2+ years ### "Best POS system I've used" December 13, 2022 5.0 Best POS system that I have worked with in my 44+ years in the Hospitality Business. Very user friendly.! Pros User friendly in all aspects. Cons Need quicker access to specify items availability ( Out of stock, Quantity available, In stock ) When adding a New Employee ..they do not show on the POS screen to clock-in until the next day.. Reason for choosing Toast POS Again, User Friendly..especially for the staff Review Source MT Michelle T. Owner Restaurants Used the software for: 1-2 years ### "Why I chose Toast" March 30, 2017 5.0 With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS! Pros Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP. Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions. Cons Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print. Review Source JM Jimmy M. General Manager Food & Beverages Used the software for: 6-12 months ### "Toast Review" May 13, 2024 5.0 Pros Toast has been seamless for us to use. Customer service is always top notch and the amount of mistakes in restaurant has decreased dramatically. Cons Online order was a bit tricky to set up and has been a little harder to implement. Review Source Response from Toast May 21, 2024 Hi Jimmy, thanks for leaving us a review! VR Verified Reviewer Assistant Fashion Designer Restaurants Used the software for: 1-2 years ### "After using so many POS systems this is my absolute favorite" February 16, 2019 5.0 We use Toast as our jazz club and every single employee absolutely adores the system if they have any experience with another point of sale systems. It is much more professional than a system such as square in my opinions and seems like a wonderful middle-ground between an industry standard like Aloha and a more intuitive and user-oriented solution like clover. Pros User Interface is absolutely gorgeous So much more intuitive than other systems (seems like it was designed by me) Very fast transaction and screen speed easy to add things to menu/change prices Works very well so any sized restaurant makes splitting checks way easier that most POS systems Cons Receipt printer that we got from Toast could have been a little nicer. Was very light and moves around a lot. Review Source Response from Toast February 28, 2019 Hi there, Jasmine from Toast here. I'm thrilled to hear you are in love with our UI - I love how you said "it seems like it was designed by me". That is exactly the user experience we hope for everyone to have. 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