# Page 9 | Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Toast POS the right Bar POS solution for you? Explore 551 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (551) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 9 - Reviews of Toast POS ## Showing most helpful reviews Showing 201-225 of 551 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Kirsten M. Co-Owner Restaurants Used the software for: 2+ years ### "Keep looking - Toast is awful" November 14, 2022 1.0 Pros The ability to quickly and easily implement online ordering during COVID Cons Don't do it! We've been using Toast for 3 years now and it's awful. Outages during our busiest times, with no support or guidance on how to get through them. Useless technology for pop ups and festivals (we lost $600 when we tried to use the handheld at a recent festival), and terrible customer service. For example, we tried to re-implement QR codes and was told they won't work because our menu is too large?!?!?!? When I asked how to resolve this, they couldn't provide any guidance. Review Source PG Pamela G. Owner Restaurants Used the software for: 6-12 months ### "Gft" January 18, 2023 5.0 I have had a wonderful experience with the system and with the staff in all departments Pros The ease of use of the POS, the reports, payroll Cons There was nothing really I didn’t like I guess if I had to choose it would be the ability to contact the tax area of toast Alternatives considered [Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/) Reason for choosing Toast POS Offered so much more and I needed payroll too Switched from [Lavu](https://www.capterra.com/p/118828/Lavu/) Toast was so much easier to use plus our equipment was outdated because we had been closed for a few years Review Source SM Shauna M. Owner Restaurants Used the software for: 2+ years ### "Toast review" December 6, 2022 5.0 very good Pros Users friendly for staff to take orders and some of the reporting Cons invoicing is hard and adding to the menu is difficult Review Source VR Verified Reviewer Catering & Special Events Manager Restaurants Used the software for: 1-2 years ### "Good product, great support, some technical challenges" March 23, 2020 3.0 We used Toast for online ordering & counter service, as well as a second terminal that runs online catering ordering for the shop downstairs, and bar service / order processing for an events venue. Pros Toast makes it very easy to customize settings, services and web sites online, and most of their support team is top notch. Cons We've had a lingering tech issue since June 2019 that causes an error message to be sent to our users, even when their order is okay and approved. We've had to invest way too much time trying to fix this issue, and it's still not resolved. Review Source Response from Toast March 25, 2020 Hi there, Mora from Toast here. Thank you for this feedback! We're thrilled to hear Toast's customization features have enabled your multi-concept restaurant to thrive. Please continue working with our Support Team - we strive to continuously improve our products and technical capabilities. JN Jaynelle N. Manager Food & Beverages Used the software for: 6-12 months ### "Kamiah Hotel Bar" March 6, 2023 5.0 Accountability for myself and my entire crew has been top notch with this program. Pros Ability for Kitchen screen, Inventory, Daily Reports and summary, Ability to transfer tickets to other servers and servers availability to edit and add to other orders for busy evenings. Cons There really isn't anything I do not like about this software. It is an incredible program Switched from [AccuPOS](https://www.capterra.com/p/121583/AccuPOS-Point-Of-Sale-Software/) AccuPOS was just fine for a smaller scale of sales, but we have grown into a very successful bar/steakhouse with multiple employees on the floor, at all times, and our banquet room has been building. We needed a new program that was more diverse with our multiple seating areas Review Source MC Miles C. Manager Food & Beverages Used the software for: 2+ years ### "Great System" December 23, 2023 5.0 Pros Great system have been using for over 2 years Cons Not much to report on this end, we enjoy the system Review Source Response from Toast January 3, 2024 Hi Miles, thanks for leaving us a review! MF MIke F. Owner Restaurants Used the software for: Less than 6 months ### "Big Problems w/ 3rd Parties" June 24, 2023 1.0 for the last two weeks we have used Toast the 3rd parties are still not set up correctly, there is ZERO RESPONSE FROM UPPER MANAGEMENT INCLUDING THE \[sensitive content hidden\] OF TOAST, they just send you links to articles for you to solve problems on your own, meanwhile charging $600 per month, I WOULD NOT RECOMMEND TOAST AT THIS TIME Pros when Toast is fully functional its great Cons Totally lack of ownership from Toast w/ regard to 3rd parties, Toast continually blames the 3rd parties for their own short falls, losing thousands per week because Toast does not know how to set up 3rd parties Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Toast makes a lot of promises about system to save time & money Review Source Response from Toast August 16, 2023 Hi Mike, this is Carrisa with the Toast team. We're sorry that you were experiencing trouble setting up your system. I'm going to be following up to make sure we can get you set up correctly. HB Heather B. Owner Restaurants Used the software for: 6-12 months ### "Bbq Restaurant" April 4, 2024 5.0 Five stars, we have not left yet and recommend to all our other restaurant owner friends. Pros Easy daily use and modifier options and report options. We had to submit an insurance claim and everything requested was available through Toast. Cons Hit/miss with customer service. You either get someone excellent that can walk you through the issue or someone with no clue that keeps you on the phone rather than transferring to someone who can assist. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Review Source Response from Toast April 10, 2024 Hi Heather, thanks for the 5-star rating! SG Sara G. Manager Restaurants Used the software for: Less than 6 months ### "customer service" March 22, 2023 5.0 Overall i really like the system. User friendly and quicker for the servers. Pros Love the easiness of the handhelds, the order is ready feature is so helpful and make it easy to find items and edit items as needed. Some of the support team is amazing and very knowledgeable and easy to understand and patient that I am not computer savvy. Cons Sometimes I am put on hold too long or the support agent isn't familiar with my issue. Some support techs aren't as familiar with the system and can't help, they do end up getting me to techs that do know the answers. The customer invoice section needs an easier way to edit the invoices besides voiding and putting them back into the system. If there is a way, the tech that i talked to needs shown. Reason for choosing Toast POS saw it being used at another restaurant and the feedback was very positive. Review Source SR STEVEN R. owner Hospitality Used the software for: Less than 6 months ### "good technology, horrendous support!!" October 28, 2023 3.0 I'm paying over $500 per month and there is no support. wait I'm sorry there is support. there is email support, articles to read and don't forget the videos, but that doesn't work when you are in a real time situation. wait, they do have phone support, the worst. we know more than they do and were calling them for help. its like the student teaching the teacher!! Pros hand held ordering. tableside payments. and a few other things. Cons the worst support of any company i ever dealt with. I'm currently paying $75 dollars per month for integration. almost a month in still doesn't work. online ordering 3 weeks in still not functional, gift cards still not functional. I could go on and on. Review Source Response from Toast November 2, 2023 Hi Steven, thanks for taking the time to share your feedback. I'm sorry that this hasn't been the best support experience for you. I'll be reaching out directly to learn more on how we can help provide the support you need here. - Carrisa AT Amanda T. Owner Food & Beverages Used the software for: 2+ years ### "LOVE Toast" March 22, 2023 5.0 I’ll always choose thoast Pros Toast is very user friendly. The search bar makes it easier to find things when you’re in a hurry Cons Adding a credit card fee hasn’t been an easy thing to do Review Source Response from Toast August 27, 2023 Hi Amanda, thanks for sharing your experience with us! mS megan S. owner Food & Beverages Used the software for: 2+ years ### "juice bar " October 30, 2023 4.0 Pros app use after covid has been most useful Cons we do not have a customer service rep that communciates with us Reason for choosing Toast POS The rep at the time was very helpful with starting a new business Review Source Response from Toast November 2, 2023 Hi Megan, thanks for sharing your feedback. - Carrisa Alexandra C. Front of House Manager Used the software for: 1-2 years ### "Modern POS system with functional features " March 21, 2018 4.0 Peace of mind, modern and easy to use especially with staff who is accustomed to cloud based software. Pros I enjoy the easy access without fussiness, it allows for customizable features that work for our restaurant, it makes updating menu items/labor simple instead of a headache that it was on other POS systems. I think the ease of functionality lies in their cloud based system that allows you to run credit cards even when offline. Cons There are some sluggish features within the software, however Toast happily accepts feature requests and has fulfilled a few of mine! Review Source Response from Toast April 2, 2018 So glad to hear that Toast has worked so well for State Park, Alexandra. As you know, we're constantly working to improve performance and optimize the system for restaurants like yours. Thanks for all your great feedback! PJ Paul J. owner Hospitality Used the software for: Less than 6 months ### "first blush review of Toast POS" December 15, 2022 3.0 it is a huge program with many options. As a result it is hard to navigate and the service side of the equation, the back side administration personnel are knowledgeable and available but their response is always 'Here is how you can do this yourself'. That is not my idea of service. When I was promised certain services and performance I expected there'd be someone to facilitate that, considering the monthly fees I am being charged. The way it is set up I have five different emails and names of people who steer me toward what need to pay someone else to do. As a result all the additional services go un(der) utilized. Pros It works in the basic ways we need it to work as others have. Cons The promises for a large integrated system have not come together. Reason for choosing Toast POS Because you promised services that I could not arrange or seemed less efficient with Clover. Now I am regretting because I am paying more for the same service while all the additional services are not in line. Review Source AC Amber C. General manager Restaurants Used the software for: 6-12 months ### "Amazing Customer service " August 16, 2021 5.0 amazing Pros The customer service with toast system is amazing. I have called at least once a week for the past two months learning features and everything there is to know about the POS. I have never waited longer than 1 minute for a real live person to answer on their customer support phone number. Every time the guys are so helpful and quick. They explain everything and are available 24/7 seriously it’s 3:08AM and they just got done helping me set up scheduling through the system. I highly recommend Cons The only concerns that has come to our attention is the processing fees. But all processing fees no matter what system you use is high and adds up every month. It’s nots toast fault credit card fees are high and that’s the banks not toast Review Source MB Michele B. Accounting Entertainment Used the software for: 6-12 months ### "After a year" December 15, 2023 5.0 Pros The reports are good and payroll capacity is good. Cons The look of the sales summary page. It has jumbled information for my eyes. Review Source Response from Toast January 3, 2024 Hi Michele, thanks for sharing your experience using Toast. We appreciate your feedback! CO Chieun O. Owner Food & Beverages Used the software for: 1-2 years ### "So much issues with connectivity" March 5, 2022 3.0 Last 2 years have been bad. They must of changed something now I have load of problems especially connectivity issues. Pros Its easy to use and has a lot of functions Cons Every time they do update which is often 4 times a year it throws the pos off and i have to call to reconnect it!! So annoying and they are so busy I have to be on hold for 30-45mins!!! They need to hire more people!! I wont use toast anymore Review Source TV Tammy V. Owner/Manager Food & Beverages Used the software for: 6-12 months ### "Four Mile Pig Overview For Toast " August 7, 2023 5.0 We love for our restaurant. Pros We love how easy toast is to use in our restaurant. Its easy to navigate. Cons I least like that in the catering/events that a client cannot pay a deposit with a credit card. Review Source Response from Toast August 16, 2023 Hi Tammy! Carrisa here with Toast. Thank you for leaving us a review and sharing your experience using Toast. If you haven't already, we encourage you to join us at community.toasttab.com to connect with other industry leaders. RB Rachel B. freelance Restaurants Used the software for: 1-2 years ### "Great POS for restaurants " February 10, 2020 5.0 After over a year the restaurant is still super happy with the switch Pros I was hired to help customize, train, and implement this new software at a friends restaurant. I have worked with a few different POS systems and this was by far the most user friendly. Easy to customize their menus and check preferences. Easy to update if we figured out how we originally entered in an item needed to be changed. Cloud based so when not on sight I was able to fix remotely when not at the restaurant. Also the handheld option is great for taking orders and splitting checks on the fly. Also were able to implement gift cards with the new system. Cons No real cons. The only downside was the initial few days after switching for the staff to get used to it. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) They weren't happy with their current POS Review Source Response from Toast March 11, 2020 Hi Rachel, Mora from Toast here. We're thrilled to hear that you've found Toast simple to teach and easy to update. Thanks for the review! KB Kristin B. Controller Hospitality Used the software for: 6-12 months ### "Company launch to 5 locations" December 19, 2022 4.0 Overall, the experience has been positive, with the exception of having a dedicated Toast employees to ask questions of, we are referred to the toast classroom. Pros Toast is mobile for administrative purposes, it's live reporting, and easily used from mobile devices Cons I don't have control of processing fees, I don't have access to customized reporting Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing Toast POS ease of implementation Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Mobile access and corporate reporting Review Source KE Kathy E. Accountant Restaurants Used the software for: 2+ years ### "Customer Support Inadequate and Multiple Charges on customer accounts " February 3, 2021 2.0 Overall experience is very dissatisfactory with . We have yet to switch software but may need to in the future since it's inadequacy is costing our business to lose customers. Pros Bar staff likes software. Simplicity and integration low rate. Cons Integration with accounting was time consuming with little assistance from Toast when setting up. Outsourced Toast customer service has EXTREMELY limited knowledge of ALL issues with Toast. Toast reps and customer service do not return calls. Credit card charges duplicate weekly on multiple customers accounts for no reason. Our staff has continued to process tabs the same way for two years but for about the past four months, Toast transactions duplicate on customer's personal financial accounts. Even VOIDED payments that should never even show up on a customer's account will show pending for over a week. Toast continues to close cases without a resolution. Review Source HA Heather A. Owner Food & Beverages Used the software for: Less than 6 months ### "Easy to use!" March 22, 2023 4.0 Overall a great experience! Pros I like that it’s easy to use and navigate! The articles and help section is also very helpful! Cons There isn’t much to dislike but sometimes it’s hard to get a clear answer when there’s a question. Review Source CA Christopher A. General Manager Hospitality Used the software for: 6-12 months ### "Toast is the best choice" March 6, 2023 5.0 Overall I would recommend this product to all restaurants. It can do it all and allows me to focus on bigger things. The customer service is great. Pros The software is incredibly versatile. There is not much it cannot do. Highly customizable and very easy to teach to teams. Cons I would like the daily reports to be a little more customizable. Switched from [MicroSale](https://www.capterra.com/p/160375/MicroSale/) Needed a simpler system. Review Source LD Leon D. owner Restaurants Used the software for: 6-12 months ### "Worst Customer service ever" February 24, 2023 1.0 HORRIBLE. They owe me over $1700 since we opened up 9 months ago. Pros They may have a lot of useful software, but if you ever need help it's almost impossible to get it. We sent back some items they sent us when we first opened. Items we never did need, but we had paid for them. Toast has not returned the money and we are now 9 months into this. Getting anyone to even answer a call has become impossible. Try any other company because this customer service is horrible. Cons Customer service usually screws up what you are trying to do instead of helping you. They are absolutely horrible about helping. I can't stress this enough, this company doesn't care about the small restaurants. Reason for choosing Toast POS I thought they would be helpful. they were so helpful selling it to me and have since disappeared. Review Source Kerby R. CEO Food & Beverages Used the software for: 1-2 years ### "Great POS. Software" October 14, 2020 5.0 I love Toast. Super easy and very user friendly. Most servers catch on in just minutes. Pros Toast is amazing it not only can handle on the fly menu changes, but can also work as your punch clock. Runs very smoothly on android os. Cons I can't complain. Toast handles all your daily reports and makes them easy to send to others, archive or what ever your case maybe. Alternatives considered [Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/) Reason for choosing Toast POS It was a a lower price. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.