# Toast POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Toast POS the right Bar POS solution for you? Explore 552 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136301/Toast-POS/reviews --- Toast POS 4.2 (552) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Reviews of Toast POS Ease of use 4.2 Customer Service 3.7 ## Pros and Cons in Reviews Highly customizable and intuitive system 88% positive reviews out of 125 Most reviewers indicate ease of use is enhanced by extensive customization, intuitive design, and straightforward setup. Adam G General Manager, 11 - 50 employees. "The product is solid. If you are looking for a highly customizable system, Toast is perfect for you." Frequent glitches and unresolved problems 76% negative reviews out of 58 Most users report bugs and issues disrupt operations, with slow or ineffective resolutions causing ongoing frustration. Comprehensive and evolving features 84% positive reviews out of 38 Most reviewers describe features as robust, frequently updated, and adaptable to various business needs. Sara B HR Manager, 201 - 500 employees. "Ease of use for front of house team members, and guests and the many different features that Toast POS has that can be specified to our needs." Slow and unhelpful phone support 78% negative reviews out of 46 Most reviewers indicate phone support involves long waits, repeated explanations, and unresolved technical concerns. Intuitive and efficient navigation 92% positive reviews out of 36 Most users comment navigation is simple, with organized layouts and quick access to essential functions. High and unclear fees 89% negative reviews out of 38 Most users say fees and charges are excessive, with hidden costs and refund difficulties impacting overall value. Jessica R Owner, 2 - 10 employees. "The cost was not worth what you get from the software and was much higher than its competitors. While start up cost was relatively low, the monthly fees, hidden fees, fees for every single thing add up and it becomes a very expensive monthly bill." ## Showing most helpful reviews Showing 1-25 of 552 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth L. WAITRESS Food & Beverages Used the software for: 1-2 years ### "Toast - yes!" January 27, 2026 5.0 Overall, I love Toast. Easy to use, Efficient. User friendly, and gets the job well done. If i were to open a new restaurant, this is what I would use. Pros I love Toast. I am a waitress, and whenever I apply for a new waitressing gig, I am always very please if they use Toast. Cons There isn't much i don't like about Toast. Its pretty self explanatory and updates fairly quickly. Sometimes most of the aggravations come from managers not updating the information. Review Source AS Alex S. Restaurant Manager Hospitality Used the software for: 2+ years ### "Toast, functionality and portability " April 24, 2025 5.0 Positive, they have live support ready to answer most of our concerns. They have options for screen sharing as well. So you can show them what the issue is right on the POS. Pros Functionality, ease of use of the POS and tons of features and options that can be modified to our liking. AI driven campaigns and promos, with real time sales tracking. Cons If using multiple restaurants, and one employee works at two of them, the manager even with full access for the first restaurant, it cant make employees changes like wage or permission. That should be fixed by location, because that employee may work different positions with different permission…. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Lightspeed was to glitchy and support was relatively slow Review Source BD Brian D. Treasurer Recreational Facilities and Services Used the software for: 6-12 months ### "Non recommended for Concession or Non-Profit" January 19, 2025 1.0 Our requirements were for a simple POS with high rates of customer throughput at a concession. Similar to a football game at half time. The system is very capable,except for some issues with payment terminals that were eventually resolved. High paced concession throughput is a bit of a challenge. Our organization is a small non-profit with concession turnover less than $300k. All of our executive are volunteers and do not meet on a weekly or monthly basis. The TOAST support people seemed to be obsessed with communicating with the "owner" which there is none. We would get stuck in circular communications. I would not recommend TOAST for a non-profit. I do not believe a business owner would have the same issues. Pros TOAST POS is a very useful POS with great menus, good back end and reporting. We really like the integration to QBO using a third party tool. The startup and training is well done. The cost is double what we were paying before; however, the operational returns are well worth the cost. Cons TOAST support it very poor. We struggled to get payment terminals working correctly. Our customer facing team needs to deal with 3 to 5 walkup clients per minute. The team couldn't deal with troubleshooting terminals on the telephone with support and serving customers at the same time. The problem was solved by a technician looking at the transaction logs and sending a replacement terminal. Our biggest challenge was changing banks. We had three attempts to get the new banking set up, and received confirmation that the request was completed. This process took more than two months and included email, telephone, and service tickets. When our payments to TOAST stopped due to this problem, we got more attention. Unfortunately, TOAST support often sent requests to the wrong people, ignored our emails and comments in the service tickets, and asked for the same information several times. The support frustration and extra work do not make up for the good product. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS Square could not provide the membership tracking we were able to get using TOAST Discount system. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We wished to upgrade to online,integrated tools. Review Source Response from Toast January 20, 2025 Hello Brian - Thank you for your detailed feedback—it’s incredibly valuable. We’re glad you’ve found TOAST POS useful and that its features and operational benefits have worked well for your organization. That said, we’re truly sorry for the challenges you faced with support, especially during critical moments like troubleshooting terminals and updating banking information. We understand how frustrating repeated delays and miscommunications can be, particularly in a fast-paced concession environment. Your insights about the needs of non-profits and volunteer-led organizations are eye-opening, and we’re committed to learning from this. We’re actively working to improve support responsiveness, simplify processes, and better tailor our approach to organizations like yours. Thank you for sharing your experience—it helps us do better. If you'd like, we're here to talk more and make things right. PD Patricia D. Loan servicing representative Banking Used the software for: 1-2 years ### "You now have control over paying your bill at restaurants." February 27, 2026 5.0 Overall I love using the Toast Pos application to check out at restaurants. It saves so much time and frustration making eating out a pleasant experience. Pros As a customer, the toast app has saved me so much time and I can pay my bill right away so my waiter doesn’t have to stop what they are doing. Cons What I like least about toast POS is that there can be issues with the payment. Sometimes one side don’t speak to the other side which causes issues. Review Source ED Eddie D. General Manager Entertainment Used the software for: 1-2 years ### "Mighty mouse of the POS world." July 4, 2025 5.0 Overall it speeds profitability through short training, consistent operation, while allowing for quick transaction. Pros How user friendly it is for both team members and guests. Transactions are transparent and efficient. I love how small the hardware footprint is. Cons The security feature on the setting I have experience with allowed for team members to observe manager passwords and easily exploit. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS Toast was the more robust platform. Toast is well suited for F&B Review Source EW ELIZABETH W. company cordinator Restaurants Used the software for: 1-2 years ### "TOAST POS SOFTWARE" July 7, 2025 5.0 VERY GOOD TO NAVIGATE AND ENTER INFORMATION FOR THE BUSINESS. IT IS EASY TO ADD AND EDIT ITEMS. ALSO TO ADJUST LAYOUT OF THE FLOORPLAN. Pros ACCESS TO CHECKS AND REPORTS. JUST WHAT YOU NEED ON EACH CELL. WORKS VERY WELL WITH RESTURANT NEEDS. Cons I AM NOT A FAN OF THE WHITE SHELL FOR THE EQUIPMENT AND THE STAND. IT SHOWS MORE DIRT THAT IS HARD TO PREVENT IN THE WORKSPACE. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) SYSTEM CRASHES UNDER HIGH VOLUME DAYS MORE THAN ONCE Review Source BD Barrett D. Night Auditor Hospitality Used the software for: 2+ years ### "Toast POS is a good program for businesses" November 7, 2025 5.0 My overall experience with Toast POS has been great. The only aspect I don't enjoy is the connectivity issues with external programs. It doesn't happen all the time but when it does, it creates issues. The software runs efficiently and the layout is very organized. Pros The aspects I enjoy about Toast POS is the security, card payment options, mobile access, and restaurant management options. I enjoy that the system will lock out after a period of time of not using it; prevents theft and guest information being leaked. I really enjoy that you can have tap-to-pay as an option; this really helps with efficiency. We also use the mobile options for bartenders so they can input the order in real-time while taking the order. Plus, the management options for Toast are very easy to learn and the layout is nicely organized. Cons The only aspect I don't enjoy about Toast POS is that it will have a difficult time communicating with an external software (Roommaster). The company I work for uses Toast POS to charge guests to their room number; sometimes the systems don't communicate and tabs are left unpaid. Review Source Allie H. Founder Hospitality Used the software for: 2+ years ### "Toast is best in class " January 28, 2026 5.0 Pros Toast is best in class not only because of it's commitment to innovation but also the quality of customer service. No matter where I've implemented Toast, even when there were hiccups, customer support was always able to swoop in and provide the necessary resources to sort it out. Plus, they have one of the most expansive integrations stack in restaurant tech. Cons I would say the only thing about Toast that I don't like is their pricing for implementing integrations. Because even when the integration is necessary, myself or my consulting clients have a hard time justifying the additional spend over necessary expenses. Review Source TM Terry M. Manager Hospitality Used the software for: 2+ years ### "Good product for a Restaurant" March 21, 2026 4.0 Great product easy to use and train employees on. Gives a great amount of important information . Pros The ease of understanding daily sales. The mobile app allows me to track Sales when I am off property right on my phone Cons They make changes to reports but the legacy reports gave better information. Getting in touch with a sales rep is difficult. Review Source BP Bianca P. Manager Food & Beverages Used the software for: 6-12 months ### "Toast review " September 25, 2025 4.0 Overall my experience with toast has been positive, I haven’t had too many bug issues. Easy to use software with a lot of good features. Pros Toast is a user friendly POS for restaurant management. I’m able to access the account on the mobile version when I’m not in house. Customer support is excellent and I’ve never had any security issues. Cons The price point for toast is higher than a lot of other POS. They do have the most customizable features which helps justify the cost. Review Source TM Todd M. President Food & Beverages Used the software for: 1-2 years ### "Toast POS for your restaurant" February 7, 2025 3.0 It's been decent. The sales push was a bit too much. I felt rushed. The dangling of discounts that were going to expire etc...The system has worked well though for the last few years. Pros It's ease of use. The plug and play setup. Cons There's not enough of a rollout. Lots of seminars and video conferencing but for my personality, I would've liked to have a rep show me some hands on traning. Switched from [Restaurant Manager by Action Systems](https://www.capterra.com/p/2303/Restaurant-Manager/) Wanted to be able to manage the restuarant from afar. It did the trick. Review Source Response from Toast February 11, 2025 Hello Todd - We truly appreciate your feedback! It’s great to hear that Toast has made managing your restaurant easier. We understand that training styles matter, and we’ll take your insights to heart. Thanks for being a valued part of the Toast community! CM Christopher M. CEO Food & Beverages Used the software for: 1-2 years ### "Toast POS Review" December 18, 2024 5.0 Overall, I was happy with Toast. It was easy to use for the most part. There were some minor issues and some servers or bartenders did not like it. We did find that most had some previous experience with it so training was easy. Pros Toast was great! We used it in both our food truck and our brick and mortar. Having multiple screens was great and the convenience of the handhelds was great! Cons Their set up process is horrible. No support for the set up. Basically just have to find and then hire a guy to set it all up for you. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS I went with Toast over Clover because I had several friends that were current Toast customers and they were very happy with it. Review Source Response from Toast December 23, 2024 Hello Christopher - Thank you for sharing your experience with Toast! We're thrilled to hear that the system worked well for both your food truck and brick-and-mortar locations, especially with the convenience of the handhelds and multiple screens. Your feedback about the setup process is incredibly valuable, and we'll pass it along to ensure we can better support customers during implementation. It's great to know that training was straightforward due to familiarity among your staff. We're glad Toast met your needs and appreciate you choosing us over Clover based on trusted recommendations from your friends! PM Paulette M. CFO Restaurants Used the software for: 6-12 months ### "Best & Most Efficient POS System we have used in our 27 Years in Business" December 13, 2022 5.0 The best POS system we have ever used. It provides all the tools we need to run our small business. We will never go back and I love that you guys are constantly adding more features. Pros Online Ordering, reporting, ease of Menu updates, delivery by DoorDash… there is anything that I’m not impressed with. Cons Truly nothing… I absolutely love all the features that Toast offers Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Toast POS For a pizzeria it offered way more options… square just wasn’t as flexible with pizza combinations and delivery services Switched from [HungerRush](https://www.capterra.com/p/122189/HungerRush360/) Toast is way more technologically advanced Review Source AE Ashley E. Accountant Accounting Used the software for: 2+ years ### "Toasts to Toast" January 26, 2024 5.0 Pros Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with. Cons Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love! Switched from [Focus Restaurant POS Software](https://www.capterra.com/p/155045/Restaurant-POS-Software/) A client acquired another store location that was using Focus. Wanting a streamlined tech stack was the main reason for switching to Toast, but the functionality of Focus for all departments involved in restaurant operations just doesn't compare to Toast. Review Source Response from Toast January 31, 2024 Hi Ashley, thanks for taking the time to share your experience using Toast! We encourage you to join our online community at Community.toasttab.com to connect with other restaurant leaders. Hope to see you there! AF Adam F. Owner Food & Beverages Used the software for: Less than 6 months ### "All function, little form" March 27, 2023 5.0 Working with a product that was actually intended for restaurants and not as a one-size-fits-all for any retail application has been wonderful. Pros Toast POS works exactly how it's supposed to, and meets every functional need we've had. Cons The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Because I've never felt more undervalued as a customer than I did with Square. Their support was a nightmare. Review Source Response from Toast August 27, 2023 Hi Adam, Thank you for choosing us as your POS provider. We appreciate the incredible 5-star rating. We'll continue working hard to make every interaction with Toast memorable. RB ROB B. Owner Food & Beverages Used the software for: 2+ years ### "Over all a good decision" December 15, 2023 4.0 We are happy, server dig it and we are looking at otherways to see it. SOme of the features like event management or online ordering are too pricey for a small store. Pros Working with toast on the set up was great and easy. As we have grown their support has been solid. Not like other POS we have used in the past. Cons Reporting is eh and needs work...mostly data is there, just not obvious how to get what you need and they have to data dump and email it. Also, menus for serving customers can get a little much drilling sometimes 2-3 levels deep to do an 8 oz brown ale. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Toast POS Better support upfront making the decision, price was fair, and cc pro fees were good., Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) It was too basic and lacking. Was good for a first year brewpub but as we grew, it did not. Review Source Response from Toast January 3, 2024 Hi Rob, thanks for sharing your experience using Toast. CH Carmen H. Marketing Executive Restaurants Used the software for: 1-2 years ### "Outstanding POS system for restaurant" April 13, 2025 4.0 Positive experience and manage to keep Toast Tables, Toast Go and kitchen display in sync. No more confusion during dinner service. Pros Toast POS not only solve our issues with table turn and bottlenecks, it also gives solution for back-office management automating cost management and daily sales report. The task is too repetitive and burdening our office clerk to keep-up with all the data, Toast POS gives the solution and helped to keep everything smooth. Handhelds device for contactless payment is the winner as customer don't have to head to cashier to make payment and can pay the meal from the comfort of the table. All the payment is securely process by Toast payment processing. Cons Labor scheduling system is confusing to use. We ditch the system and just use our old manual system to manage the shift. We might give the system one more try if Toast POS customer success team can help to train and configure the system for us. Review Source AP Annalee P. General manager Dairy Used the software for: 6-12 months ### "Toast review 5/10" March 13, 2025 3.0 Used it daily as a normal user and it was okay. easy to catch on to but I found myself constantly waiting for the next screen Pros It was fairly simple to use without any knowledge of the software beforehand Cons It can often be very glitchy and will crash out Review Source Response from Toast March 18, 2025 Hello Annalee - Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately. JS Julia S. Director of Training Food & Beverages Used the software for: 2+ years ### "Not the best overall, but the best modern choice" October 29, 2024 4.0 A one of the longest running TOAST users, almost 10 years, I love it because it's functional, easy to use and customize, if you know the program. If you don't have a TOAST expert on your internal team, it can be challenging as customer service is poor and they don't have operational experience that relates when you are trying to resolve an issue. Pros Ease of implementation, interface, and reporting. Very functional if you take the time to learn the system. TOAST central database has lots of e-learning and resources at your fingertips. Like how many integration partners there are. Cons Customer support is lacking. Phone support is painful, Follow up by assigned managers is one sided. Most companies are better of hiring TOAST independent contractors to set up and manage their systems. TOAST fees including credit card processing fees are very high. Lastly there has been a very big known and detrimental outages Review Source Response from Toast October 30, 2024 Hello Julia, Thanks for leaving a review, we’re happy to hear that you’re enjoying your Toast experience and appreciate your honesty in the areas that need improvement. Join our referral program, tell other restaurants your story and get a $1000 bonus. You can learn more about our program here: https://bit.ly/3vQl0zv TM Terry M. Manager Hospitality Used the software for: 2+ years ### "A decent product" October 17, 2024 4.0 Easy Help can be a challenge getting right people to respond Pros Very user Friendly, easy to update menus and add people. Cons They constantly changing design do not like new designs. Review Source Response from Toast October 24, 2024 Hello Terry, We’re really grateful and appreciate you taking the time to share your rating with us! WD Will D. Director Consumer Goods Used the software for: Less than 6 months ### "Definitely should be everywhere" October 16, 2024 4.0 Great! Interactive and helpful overall in processing! Pros it is convenient, easy, and accessible without downloading. Cons Slightly complicated for average user who is unaware of UI techniques. Review Source DG Denise G. General Manager Restaurants Used the software for: 2+ years ### "Great Resource for Restaurant Management" October 6, 2021 5.0 Overall happy with the product and will likely continue to be as they are forever growing, expanding, and adding in relevant new services frequently. Pros Toast has been a serious upgrade to our establishment. It is very user friendly and operates off a more "in the times" type of software than some other very outdated POS systems. All of their staff is friendly. The third party integrations are endless and offer something for all kinds of businesses. Online ordering and the ability to have an unofficial doordash partnership is very helpful and easy to use. Cons Support is not always the most efficient or informative. We often find where they simply cannot help us during odd inquiries or glitches, or we get multiple answers from different people. We also would like to see toast work on a table management and waitlist system that is actually functional for the restaurant. Currently, they offer third party table management integrations, but we have done trials with a few and none have quite what we are looking for. Review Source LL Larry L. GM/Owner Restaurants Used the software for: 2+ years ### "Toast at FCD" December 19, 2022 5.0 Toast takes the guess work out of what's moving and what's not, who is producing and who isn't. Tips tell me if my server is worth keeping. I have been satisfied with them overall. Pros The analytics and reporting are fantastic. Getting Toast go's for your servers allowed me to cut back on server staff and the servers make more money because they can turn 3 times as many tables Cons Their set up map for delivery is garbage, if you plan on having delivery go with a different system. They have been telling me for 3 years they are going to upgrade and instead we have 3rd party integration with delivery services which are way over priced. Reason for choosing Toast POS Android operating system Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Didn't have the options I wanted Review Source MT Michael T. Chief Creative Officer Restaurants Used the software for: 2+ years ### "The Cloud is the future " January 4, 2023 5.0 I have personally, been a Toast user for over 10 years and have seen the progression and realized what a great centralized system such as toast POS can do for the operation and control of our business, providing the nuclear us for various peripheral’s they give us insight into our total operation Pros Toast software is updated. Constantly, I find this refreshing and knowing that new features and securities are always top of mind from the engineers, we constantly submit future requests to help provide valuable input on the usefulness in the marketplace. Cons Often times, toast engineers, create features are pathways to solve issues, and Toast could do a better job at leading the operators know that these features exist, and the problem-solving is built-in Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Reason for choosing Toast POS Price features and trust Review Source EV Elizabeth V. manager Restaurants Used the software for: 2+ years ### "I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service" July 21, 2020 1.0 Additional CONS that didn't fit in the above box: \*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items. \*Can't use APPLE devices with Toast, only Android \*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.) \*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in. \*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle Pros \*user friendly \*online reporting accessible from anywhere \*online food ordering \*easy to add menu items Cons \*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.) \*no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue. \*support cases opened on their online platform are not addressed and no one calls restaurant to resolve \*No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval. \*Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote. \*Handheld device does NOT support ApplePay. \*ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front. \*No way to comp a gift card online and email it to a guest from Toast Central online. \*No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price. Reason for choosing Toast POS I thought Toast would be so much easier. In the beginning, I overlooked shortcomings because Toast had excellent customer service and they promised that when we submitted "feature requests" to improve Toast, that Toast would listen and slowly improve capabilities. We've seen very little of that. Additionally, their customer service has now tanked. Hold times are regularly over an hour. In the past, you could email support and now you can't. In fact, support emails you but you can NOT reply. It bounces back! They are still charging us for our closed location despite telling us they'd stop the billing until we could re-open after COVID. Toast changed our online ordering site and took away much functionality and now our guests complain that they can't order from us. Despite my repeated pleadings for someone to call me from Toast, no one ever calls. It is very disappointing! Review Source Response from Toast August 4, 2020 Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.