Who Uses This Software?

US Banks of any size, but generally over $100M in assets, with high concentrations in commercial real estate


Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • VSI Solutions
  • www.vsisolutions.com
  • Founded 1999
  • United States

About ARCS

ARCS seamlessly overlays your core banking system with a simple, user-friendly solution that will dramatically improve and simplify the way your institution operates. Learn why forward-thinking financial institutions are adopting ARCS to improve areas including Loan Origination Management, Loan Portfolio Management, Loan Review, Document Management, and more.


ARCS Features

  • Asset Management
  • Audit Trail
  • Complex Debt Structures
  • Dashboard
  • Document Management
  • Exposure Management
  • Lead Management
  • Pipeline Management
  • Risk Management
  • Trend Analysis

ARCS Reviews Recently Reviewed!

Great. Easy group to work with, they offer a good product with great support.

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and continued improvements to functionality. VSI continues to look for ways to improve their product, leveraging on the experience and knowledge of its own staff as well as its banking customers who have direct industry knowledge. They have a great commitment to "getting it right" and they work diligently to provide the best product they can.

Cons: Very little to not like. VSI continues to work to improve the features and functions of the product. Currently lacks a few common features; however, those features are in the process of being added to the system.

Overall: Improved and automated processes.

Very user friendly system with adaptability. VSI is extremely responsive to needs and issues.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very user friendly and intuitive for getting staff up to speed on its use quickly and easily.

Cons: There is little to object to as any issues that arise are quickly and easily addressed. Reporting could be more flexible.

Fantastic software, very user friendly

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely user friendly and provides a lot of information all in one place. The ease of document management and tracking is extremely valuable.

Cons: There are a few functionality issues being resolved - date tracking, batch processing, etc. But so far, so good.

The whole VSI team is focused on delivering an exceptional experience.

May 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product combines information from several servicing systems and delivers it to the end user through an elegant user interface. Customer support is terrific.

Cons: ARCS allows for easy report building. It is not meant to replace the core processing systems.
I have no complaints.

ARCS has provided a reliable and flexible solution for gaining insight into our loan portfolio.

May 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ARCS has provided a reliable and flexible solution for gaining insight into our loan portfolio across the organization. My bank has acquired multiple other institutions and loan portfolios and ARCS has allowed us to consolidate and view the entire combined portfolio in one place rather than having to access multiple systems for data.

Cons: I would like a little more ability for the user to construct custom reports on the fly, with access to virtually all of the data fields contained within ARCS.

Long time valuable management tool from a long term partner.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable information based on creditably validated data sources.
Multiple system views from one source.
Strong workflow to support our policies, procedures, and processes.
Quick integration to multiple document imaging sources

Cons: Extracts could be expanded to include a broader data set than is currently available
Credit line data (global and sub account information) would be helpful.

Overall: Portfolio management, better imaging user interface, pipeline management, risk rating management, and loan portfolio data reporting

I use ARCS daily for the pipeline, and also for the loan portfolio to avoid using Jack Henry.

May 04, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: ARCS can actually export loan data, unlike our core system, which is very helpful. The pipeline is also a useful tool for managing workflow at the bank.

Cons: Overall, the site is painfully slow and the design is incredibly dated, lacking a number of easy UI improvements common in modern web application design that would make it far more usable and readable. The data export features are for some reason limited as to what fields can be exported, the data is often output in unusable formatting in Excel (especially the Pipeline), and the export takes far too long, likely because of inefficient programming and/or database design. The Pipeline has a number of restrictions that should be customizable, such as the ability to change the loan amount (or other details) after it goes to review/approved status. It should also be easier to link multiple booked loans to a pipeline loan (i.e. for loan pools). The Reports page is basically unusable and impossible to find anything of value, and changing the effective dates and filters of a report is a painfully slow and tedious process. Inability to export historical data for a loan in bulk (i.e. daily balances) is annoying, and something easy that should be in place already. There should be an Excel add-in for the ribbon that allows for using a formula in Excel (i.e. =ARCS(...)) to pull data from the ARCS database if you enter a loan number, date, and data field. The URL for a loan detail page uses an internal numbering system, not the loan number itself, which is annoying for creating external links. Extracts lack full customization, such as reordering data fields.

Overall: I don't have to use Silverlake.

Vendor Response

by VSI Solutions on May 05, 2017

Chris - we always appreciate healthy, constructive criticism and feedback, but wow, that was a stinger! You did make some good suggestions in there that we think we can incorporate into the product: make the reports more "exportable"; batch association of pipeline loans to actual loans; ability to export historical balances for a loan. Look for some of those improvements in upcoming releases. We're sorry to hear about the general slowness, but a little surprised too, since our metrics show 95% of your response times coming in under a second. Perhaps the slowness you're seeing is in the reporting area, where we lose a little bit of visibility, but we'll investigate either way. Thanks for the feedback, and remember that you can reach out to us by phone or email with suggestions or criticism any time.

An incredible, easy to use system that has vast capabilities

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Powerful, easy to use, very flexible.

Cons: None.

Overall: We switched to ARCS from a competing product. I cannot say enough about how transformational ARCS has been for our banking team. Now our loan pipeline, loan operations, document management, deposit pipeline and deposit operations are in a single system. We also now have sophisticated reports that make communicating with regulators straight forward. The best part about ARCS is it's about as easy to use as possible. It's like the iPad of banking software, our users can figure it out with almost no training! The result is happy employees and a more productive bank.

ARCS is fully integrated with our Jack Henry Silverlake system. The integration was done in a single day. I know they also support the other major cores. VSI's support has been second to none. They delivered 100% on our engagement and 100% on time.

Recommendations to other buyers: VSI is way more about capabilities than marketing. Once you see a demo you will be hooked, but don't expect a big formal sales pitch.

Portfolio Concentration and Risk / Credit Mangement / Loan Review System / REO Management

Sep 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been an ARCS user for many years. What started out as a concentration management tool has developed into a core software used for multiple purposes. The software is great but the real value is the consulting expertise the VSI team brings to the table. Their understanding of banking and technology has been an integral part of our strategic planning.

Asset Review, REO Management and Consolidated Portfolio Tracking 5 star!

Sep 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ARCS is a workhorse in an otherwise feather weight product availabilty market. It is a true add on tool to any core system. It manages asset review programs, REO products (including AP integration), general loan inquiry, concentration monitoring and portfolio risk ratings. It's flexibility in reporting and information "at your fingertips" is outstanding. If your bank operates more than one core system - the integration is seamless. I have been working with the developer VSI for about 6 years and their customer service and product knowledge are second to none. If they had 6 stars in this area, I would give it to them. Request a demo today - you will be very glad you did.