Who Uses This Software?

Perfect for gyms, bootcamps or fitness studios that want a simple, intuitive online bookings and reliable, automated payments and messaging for their clients.


Average Ratings

31 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Pricing Details
    Starting from $29 per month (annual payments available)
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ClubWorx
  • www.clubworx.com
  • Founded 2014
  • Australia

About ClubWorx

Are you a class based gym or studio? Tired of all the over the top, expensive features from other software vendors? Looking for something simple to start with, but powerful enough to grow with as your business takes flight? Clubworx is the solution for you. Manage bookings, track attendance, set and forget billing, POS and paperless waivers and contracts we have everything you need. Take us for a free test drive or book in for a demo.


ClubWorx Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-In Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)

ClubWorx Reviews Recently Reviewed!

Great software

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)

Cons: User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass

Overall: Easy inexpensive way to keep everything on track

Vendor Response

by ClubWorx on October 06, 2017

Dear Mystery Reviewer ;) Thank you so much for your kind words. We love receiving honest reviews! We're glad you are enjoying Clubworx. We've got some great things in our Development pipeline, stay tuned! Kind Regards The Clubworx Product Team

clubworx is fantastic for keeping tabs on members although the financial aspect is lacking.

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love having all of my clients and members in one easy filing system that monitors their attendance and allows for me to contact them all at once.

Cons: The financial aspect of the program leaves a lot to be desired.

If I want to check how much money I will receive in my next payment or how much I should have received in my last I have go through this annoying process where I choose the dates and add up the payments over two pages. Very frustrating. I mentioned this prior to now and received a phone call from the service desk, the lady was lovely but really did not have any solutions.

Overall: I am able to monitor client participation much more effectively. This has allowed me to focus on those who need help most and grow participation levels!

Vendor Response

by ClubWorx on June 20, 2017

Hi Liam, Thank you for taking the time to submit your review. I just wanted to let you know we do take this feedback seriously and will review how we can better inform you about your payment deposits together with our payment partners over the upcoming months. Kind Regards Matt

Amazing intuitive software - simple to use and effective. Has revolutionised our fitness studio

Jun 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's intuitive and simple. Integrates with Stripe and enables both the waivers and payments to be done in the one action.

Cons: No drag and drop feature on the calendar. This would make it even easier to schedule and move sessions especially flexibility is required by our clients.

Overall: Hands down the most intuitive and simplest software to use. We tried out so many different providers including Mind Body which the entire industry seems to use yet were told by MB that we had to move across our payment system which is simply a big no-no for us. Clubworx provided everything MB had and more. And were so very responsive to our requirements when we had special requests, even after-hours support.

Vendor Response

by ClubWorx on June 11, 2017

Hi Jess, Thank you for your review! We are thrilled to hear that you are enoying using Clubworx and getting so much value out of it in your business. We are totally committed to continuing to deliver high level of customer service and system performance as we move forward with you and your team. The Clubworx Team.

I am liking the program more as I get to know how to use it. The customer support is awesome!

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how my questions are answered in detail and the fast response I get. The program is set up very user friendly.

Cons: I don't like how the reports are set up to use. I find it a bit confusing on how to make reports the way I want them, but i'm sure as I use them more I will get used to them.

Overall: Everything I need in one program. Attendance, fees, emails and more together in one place.

Vendor Response

by ClubWorx on May 24, 2017

Hi Cheryl, Thanks for the review! We're glad our support team is helpful and you're finding our user interface easy to use. I'm sorry that you've been having difficulties with our reports feature. If there's a specific report you'd like to create, feel free to get in touch with our support team and we can help set that up for you. Regards, Tahlia at Clubworx Support.

I have enjoyed using clubworx and find it extremely useful. There are, however, a few kinks.

May 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - I love being able to see the class check in dates for my clients, I also enjoy having all of the information on my clients, finances and other reports in one easy to access place.
- Daily email updates
- support staff

Cons: - The finance reports come in only a monthly format. Fitness incomes can change weekly so sometimes this can be frustrating.
- The support staff are fantastic and helpful, whenever I have a query they go above and beyond. The help documents, however, are too basic and barely ever seem to really answer any questions in depth.

Vendor Response

by ClubWorx on May 08, 2017

Hi Liam, Thanks so much for your review. We are so happy to hear you are enjoying Clubworx. We also wanted to let you know that we can help you view your revenue for a weekly or fortnightly timeframe too if that helps. We'll send through an email with instructions on this! Thanks, The team @ Clubworx

Clubworx works!

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features

Overall: Really great, with a lot of features. Great value for money. Keeps all the passes organised, plus has features like members portal and waivers.

Vendor Response

by ClubWorx on April 21, 2017

Thanks Lana! Love that you are enjoying the system and look forward to working with you!

Easy easy

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: It's good company,they are really easy to contact them, great rates and great software. Me and my partners are really happy

New starter

Feb 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The support team has been great, but still a few features to work out. Website is good, but needs to be a little more flexible. The membership plan needs to be able to have different layers. For example, I have 3 branches, it would be good if the first layer was just those branches like as a button, then when pressed goes to the plans for that branch. In this way I can have different prices in each branch with it being obvious. I haven't yet tested all things, but will gladly review them as I go.

Save Time, Money and your sanity

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Brilliant program and very easy to use and get your business moving in the right way. If you are looking for a system for scheduling and accounts for you fitness facility you've got to try ClubWorx.

Clubworx is the best IT business decision I've made.

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support. Ease of use.

Cons: Haven't found any yet after 6 weeks of use.

Overall: Easy to use, functional and keeps my business open 24/7. I'm very impressed with the back up and support I've received. Every question answered simply, accurately and quickly. I highly recommend Clubworx for other yoga studios.

Vendor Response

by ClubWorx on January 29, 2017

Hi John, Thank you for your review and we are SO happy to hear that you are enjoying Clubworx! There are lots of new features and enhancements that are scheduled for the next few months, so we hope that you will get even more value for your business in the future. And remember your feedback is important, so do reach out if you have any questions or suggestions as you continue to use Clubworx. The Clubworx Team.

Overall good pick

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I am happy with the software and the functions. It is definitely intuitive. Customer service, nice people and very helpful, but sometimes a long delay for a chat session.

Martial Arts School

Oct 12, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and can do the bar code check in once we get everything set up. This will allow us to follow up more quickly with those that miss a few classes before it becomes an issue.

Cons: It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo. more. We don't have so many students that I can't pull a report and send emails to those not coming every week so me sending 2-3 emails a week for a $100 savings works for me.

Overall: I have been looking over several different options for the martial arts school and this one seems to do what I need it to do without lots of fancy stuff that I would probably never use. The set up process is easy to do and they will transfer the info if you have it on a spread sheet so that would save lots of time.
The Customer service is great. Emily is always there to answer questions during business hours and gets back to you quickly in the form on email, IM or even a phone call. I had read about the customer service and that is a big factor that made me choose ClubWorx.

Recommendations to other buyers: I haven't gotten in to it that much yet as I just started. So far it is great, easy to use and gives lots of data as to how we are doing. Every day I find something more that it does. Great surprise.

Vendor Response

by ClubWorx on October 12, 2016

Hi Marjie, Thank you! We are happy to have you onboard. Your feedback is so important as you use your new Clubworx account. We are always listening and feeding your requirements and suggestions back into our product improvements that you'll see over time. Also, we have great news for you. We are just a few weeks away from releasing more automation around emails and SMS so watch this space!

On the road to greatness

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Started using Clubworx only a short time ago and while the functionality is limited, compared to my previous program, the level of user support and willingness to listen to our ideas is off the scale.

I would happily recommend ClubWorx to anyone who's looking for a club management system.

Vendor Response

by ClubWorx on October 04, 2016

Thank you Tom. We are always keen to hear any ideas and look forward to working with you and our customers to make Clubworx even better!

Smooth transition

Sep 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user friendly experience
waivers signed online
integration with stripe (coming)

Cons: scheduling classes a bit manual
cannot copy across a standard week
waivers cannot be copied or duplicated - to be created from scratch for each one
cannot hide trainers and allocate their time behind the scenes

Overall: The customer support has been awesome. Emily has been proactive about engaging with solutions rather than simply selling the features. What was also a key turning point in the decision was understanding the development roadmap - what features were going to be released and when which gave us a better understanding of what we had to do in the interim to make the transition smomother

Recommendations to other buyers: need a referral system or credits for classes and groups better integration with some standard autoresponders - can be done via API, e.g. Mailchimp, Get response, Aweber, Infusionsoft etc. Opens up a completely new functionality for following up with clients and prospects

Vendor Response

by ClubWorx on September 20, 2016

Thanks Jess. We really appreciate the feedback and happy to hear that your experience has been so positive. We're happy if you're happy :) That's right - Clubworx is currently working on releasing our latest Stripe integration with waivers, and plan to have this available by the end of the year for all of our customers!

Very easy to use and flexible to suit your own business!

Aug 29, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and flexibility

Cons: System is sometimes slow, not a lot of help/support notes online

Overall: We reviewed many software solutions for our Karate business and Clubworx, although it doesn't contain all the 'bells and whistles' of some, was the easiest to use and most flexible. Support is fantastic, replying very quickly, even out of normal business hours.

Vendor Response

by ClubWorx on August 31, 2016

Hi Tracey, Thanks for your review! Great to hear you are enjoying using Clubworx. We've still got lot's of great features to come too. We're also currently updating our online support notes and hope to have this out soon for our customers.

Love the support and help in transisiton

Aug 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and clean

Cons: Templates need more ability to be customized for clients use
App for smartphone make it easier than web based but not a big issue
no place for discounts or promo codes

Overall: Emily was very helpful so far in the transition , what we see with the software is a clean and simple look that our clients could like

Recommendations to other buyers: What we see is a great program , one of the best so far, so highly recommend, we are still new to it so hoping will learn more. Great support (Important!) many offer solutions but lousy support, Not Here the support is excellent

Vendor Response

by ClubWorx on August 27, 2016

Den, thanks for the great feedback. It is great to have you join us and we are so happy to hear that you are enjoying the software and your customer support. Remember to keep sending feedback as you continue to use Clubworx, this is critical for us to continue to build better features that support your business in the future.

Great System - Easy to Use

May 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Emily is great, just describe to her what you want set up and she will take care of the rest. We use a punch pass type system here rather than memberships and that was set up for us. Everything we have raised so far has been taken care of by Clubworx.

Probably the only con is they don't have an app for our clients.

Vendor Response

by ClubWorx on May 30, 2016

Thanks Amanda. We really appreciate the feedback. While we don't offer a member app at the moment, our system is optimised for mobile and the majority of our clients simply have their clients save their online calendar to their mobile home screen. It works a treat.

So Simple So Easy So Inexpensive

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been teaching martial arts for 18 years. I have never come across something so simple. The software is appropriate for size and function. There are no bells and whistles that you don't use! There is no wasted design and is perfect for our martial arts school. I wish we had this software back in the "Martial Soft" days. Customer service is incredible and friendly.

Vendor Response

by ClubWorx on April 05, 2016

Hi Brooke, Thank you for sharing your experience with Clubworx. We are delighted to have you as one of our valuable customers. It's great to hear you are enjoying using Clubworx and am excited to let you know that we will be continuing to expand our feature set thoughtfully into the future, to continue making your experience better and better.

Very good !

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Im very happy with Clubworx its super easy and has everything we need. Prices are reasonable and the customer service is amazing, they are always there for us! They answer quickly and do everything to help. definately staying with them!

Vendor Response

by ClubWorx on March 31, 2016

Thank you - great to hear you are enjoying your experience with us!

Easy to setup and use software that give more expensive products a run for their money!

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From signing up for the trial to actually going live with our data and new DDR provider in under a week! All thanks to refreshingly helpful staff who actually know their product and how their customers will use it and an intuitive, easy to use interface.
Very much like that their upgrade and improvement cycle is proactive and they listen and respond to customer request for fixes and features - discovered a small bug in the calendar and they fixed it overnight!
The few niggles I have with the functionality will no doubt be fixed up in upcoming releases - well done guys!

Vendor Response

by ClubWorx on January 29, 2016

Thank Sifu Paul - great to hear you're enjoying your experience so far. We look forward to working with you as we continue to improve Clubworx in the future as well.

Very good

Jan 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Really great customer service, second to none. Always available via chat which is good. Although, I don't like to get the pop ups with questions from ya folks. Lol. Sometimes ok, but not as often as you do. Recommend that you let me reach out to you.

Vendor Response

by ClubWorx on January 17, 2016

Thanks Justin! Great to hear that you are enjoying your experience with us. Thanks for the feedback on the messaging - we'll be taking that on board.

Very happy, excellent customer service, very easy to use

Jan 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clubworx is a very intuitive software to use, very easy to setup and learn, and their customer service is second to none!

Vendor Response

by ClubWorx on January 05, 2016

Thanks Chris! So glad to hear you're having a positive experience with Clubworx. And remember there are lots of new features to be released this year too. We look forward to continuing to support you as you grow your business.

Comprehensive & well priced

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am an 'analytics' type of person; I like to SEE (at a glance) how my Club is performing.
I have used other systems; this one consolidates all services - correspondence, accounting & attendance. SO HAPPY :)

Vendor Response

by ClubWorx on January 04, 2016

Thanks for your positive comments! We are really pleased to hear that your experience with Clubworx has been so positive :)

We at Relentless Strength and Performance have been extremely satisfied thus far.

Dec 28, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clubworx is extremely simple and easy to use making it perfect for our business. The only con we've experienced thus far (which is also a pro) is that there are constant updates to the software that can become confusing at some points. The customer service, however, has been top notch in dealing with these issues as well as others as we familiarize ourselves with the system.

Vendor Response

by ClubWorx on January 03, 2016

Thanks Brandon, We really appreciate the review! We take your point about our updates. We are working on balancing the need to give you access to modern tools to help grow your business and minimising the impact these updates have on your business! Kind Regards & Happy New Year from The Clubworx Product Team!

Simple & Painfree

Sep 11, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The help and support we have received from the staff at Clubworx has been the most positive in my last 10 years of working with software providers.

Vendor Response

by ClubWorx on September 11, 2015

Thanks for taking the time to review Clubworx Laura. We love supporting the Phoenix team & look forward to being your preferred service provider for the next 10 years!

Simple and easy to use

Jul 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I work in a studio and also run outdoor sessions. Club worx has been a great program for my business. It is so simple to start using. Emily is fantastic and helpful. I love how customisable the system is and the reporting is great. I'm going to start building my website in club worx soon.

I would like the system to link with xero. Hopefully that can help soon.

Vendor Response

by ClubWorx on July 19, 2015

Thanks Renee! And yes we do have plans to integrate with Xero in the future, so we'll keep you posted on that :)

Having Great experience!

Jul 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm moving from other software because they were charging too much, and the software wasn't offering the much i was paying . I'm very impressive with the attention they give.
The software is really easy to use and add a member. What was a big deal for me after some bad experiences with the trial on others software.

Congratulations for a great job you are doing.

Vendor Response

by ClubWorx on July 20, 2015

Hi Juliana - really appreciate the feedback. We are glad to hear that you are enjoying your experience with us and we know you'll love using your streamlined, automatic payments through Clubworx as well!

Easy to use with great customer service.

Jul 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've just moved from the free trial to the bronze account. Everything has been smooth and I've been really happy with how quick Dave and Emma get back to me with questions about the system.

pros
1 set up is really quick and easy
2 always someone to talk to online or on the phone to help out with questions
3 has everything i need in one place
4 love the new booking set-up

cons
1 would be good if it was integrated with xero
2 would be good to have an ipad app instead of using it on safari

The software is easy to use. The value is exceptional.

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro's: Right from the get go everything seems to flow with setup. Laid out very orderly and simply. Everything you need, not much you don't. Perfect for someone wanting to direct new clients too. Looks professional and best part is is it's web based. Customer service, ESPECIALLY Emily and Dave, are kind and helpful... They respond quickly, usually within minutes, sometimes hours, but what can you expect for forty a month? Overall, well worth the money.
Cons: There are some minor errors that still haven't been resolved. Like the menu button at the top right corner of the website. It should just be removed. Also not all of the main background picture shows when on the website via mobile phone, but I don't think it's meant to be used exclusively on a mobile device, but nbd anyway. O, and members cannot pay for services online on their own.

Tried a few other software options for my boxing studio but they were all too confusing for my needs

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros
Easy to get started and use
I can always contact someone right from my clubworx account
Easy bookings and payments
Cheapest option I looked at

Cons
No problems so far, everything I've raised has been explained clubworx

The best new gym and group training software

Feb 25, 2015
5/5
Overall
5 / 5
Ease of Use

Comments: This new company is the best easy configuration of all settings to customize and work for you. They will go to extra lengths and maybe tweak things for your business great tech support