Variphy

CDR Call Reporting for Cisco


5 / 5
11 reviews

Who Uses This Software?

Organizations of all sizes in health care, government (city, state & federal), education, energy, finance, legal, and high-tech have implemented Variphy Call Analytics.


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Variphy
  • www.variphy.com
  • Founded 2004
  • United States

About CDR Call Reporting for Cisco

Variphy is the preferred analytics platform for Cisco collaboration. By collaborating with the Cisco UC Community, our mission is to create the most powerful and complete analytics solution possible with a personalized level of service to all enterprises/partners worldwide. Industry leading Cisco CDR Reporting & Call Analytics, UCCX Wallboard Reporting & Analytics, Change, Audit & As-Built Reporting, DN & Dial Plan Management, & Remote Phone Control & Macros all in a single pane of glass.


CDR Call Reporting for Cisco Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log

CDR Call Reporting for Cisco Reviews Recently Reviewed!


Capterra loader

All the work's been done for you!

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Phone data is NOT easy. With transfers, conference calls, hunt groups, and trying to merge staff extensions vs. full 10-digit phone numbers, knowing who took which call is confusing. Variphy brings it all together in an easy reporting tool. Have an issue or difficulty? Variphy's support is like no other. Not only do they have fast, friendly support, but KNOWLEDGEABLE personnel! They have the technical knowledge to enhance their responses, if you are like me and want to understand at that level. I have used other tools that did not know how to pull all the data from the phone system and the support did not fully understand how more complicated calls worked, but when we tried Variphy, it was amazing how much deeper Variphy goes in getting all the meta data need from the phone system to get all the answers.

Cons: Using the search feature, one needs higher permissions to search all calls, but a report can be built for this, so it is really a non-issue. Also, I hear Variphy is enhancing the permissions area, so this may soon be addressed.

Variphy - the Call Reporting tool you've been missing

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Variphy offers a platform that is easy to get up and running. With full on-boarding support in the event you need assistance to get up an running. Dashboards are easy to create and allow for real time monitoring of the Cisco Contact Center platform. Reporting is robust, visual, and easily automated.

Cons: I have nothing to say here, however the survey requires 40 characters...

Overall: We have implemented Variphy across our organization including our call center. We currently leverage variphy to forecast staffing in our call center, monitor and return abandon calls, queue times, agent availability, call length, auto attendant navigation times and more.

We monitor work at home employees productivity levels through automated reports to employee managers.

Variphy has quickly become a critical piece of operations, so much so that we are now investigating how to architect Variphy into a highly available configuration.

Variphy = Verified

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does exactly what you need it to do. Show you CDR records and other important data with easy. Once you get it setup to give you what you want pulling that info is simple. It impresses management when you can compile this data.

Cons: I won't say least but awaiting some new features.

Overall: This tool has allowed me/us to do detailed reporting for troubleshooting purposes. Being able to go back and tell what the user dialed when they had an issue is key. Very simple and quick as well. Also showing other teams their call volume and trending is quite effective.

Variphy CDR Call Reporting for Cisco

Feb 07, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The Variphy CDR system provides an extremely detailed analysis of each leg of a call. I have found this very useful in discovering root causes of issues with calls utilizing Native Call Queuing. The system provides me with data that I can use to demonstrate the effectiveness of the technology and its application. It has allowed me to use factual data to pinpoint the difference between technology and operational issues, to call center managers.

Cons: The CDR Call Reporting system has a learning curve due to the complex nature and extensive variables that can be utilized to extract call data from the Cisco Call Manager. It does take some time to learn how to generate reports that are usable for non-technical staff, that won't be to overwhelming. All and all not a bad problem to have

Overall: My experience with Variphy CDR Reporting has been outstanding. The data that I can now pull from the Call Manager has assisted with pinpointing and solving numerous issues. The support from the staff at Variphy has been top notch. Their support has been extremely timely and their technical expertise is unmatched in the industry.

Must have for any Cisco UCC installation

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has given us visibility into our Phone system that we've never had before. It has cut down the time to deploy phone sets, it has made spreadsheets obsolete in tracking extensions. It was able to help identify a troubled WAN connection that prior to Variphy we've been trying to track down for months.

The product was easy to install and start gathering stats on the very first day. It allowed us to move our POC (Proof of Concept) into production with zero downtime.

Not very often does a companies marketing department find the perfect tag line, but Variphy really is the toolset that Cisco forgot to included with the UCC platform

Cons: I'll update this space when and if I find something I could list as a con or that I least like about the product.

Well maybe that we didn't find it years ago, that's what I like the least....

CDR Conquored

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of investigating calls, call flows and how easy it is in the creation and or scheduling of reports.

Also our rep has been a fantastic regarding support or questions. Any issue or question we have had he has provided us with excellent support and guidance!

Cons: I would like the Dashboard to be more customizable.

Overall: CDR records in CUCM are difficult to report on. Having Variphy has helped not only our department in managing our Call flow and call issues but we have leveraged this to assist managers in getting automatic monthly reports on after hour calls for on-call Staff or even call volume for their departments. One great benefit has also been to settle disputes for staff who state they were missed for a shift and with Variphy we can easily show if this was true or not.

Variphy UC tools

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very useful and a great value for what you get.

Cons: Creating some custom reports took some time to learn how to create. Easy to create but had to get customer support help to understand some of the methodology.

Overall: The cucm change reports are very helpful when troubleshooting. Really like the phone remote control tool!

Amazing software! Save my company a lot of money and time

Feb 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I evaluated three other vendors for my organization and it was an easy decision to go with Variphy. The software is extremely user friendly and allows me to easily customize my own reports on the fly. I can report on 911 calls, capability reports, and view abandoned calls in seconds.

Variphy Reporting

Feb 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has such a wide range of reports it has solved all our questions at this point in time.

Cons: The names of some of the search features are difficult to know exactly what they will report on.

Overall: The CDR reporting is above and beyond what we thought it would do for us.

Variphy Review

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use and copious amounts of data available.

Cons: Creating reports under specific accounts and not being able to edit them under a different account.

Great Product

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: The product is user Friendly and it has a lot features you can use to solve multiple issues.

Cons: So far, it's all good. I cannot think off anything

Overall: Fantastic