# CDR Call Reporting for Cisco Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CDR Call Reporting for Cisco Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/136341/CDR-Call-Reporting-for-Cisco --- # CDR Call Reporting for Cisco Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CDR Call Reporting for Cisco ## What is CDR Call Reporting for Cisco? Unified Communications Analytics. Simplified. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Explore your data. Get more UC visibility. - Dashboards, Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Zoom Phone Reporting & Analytics - Webex Calling Reporting & Analytics - Microsoft Teams Reporting & Analytics ## What is CDR Call Reporting for Cisco used for? [Call Accounting](https://www.capterra.com/call-accounting-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CDR Call Reporting for Cisco?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.variphy.com&name=CDR Call Reporting for Cisco) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CDR Call Reporting for Cisco 5.0 (25) VS. [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (25) Ease Of Use 4.8 (1,738) Value For Money 5.0 (21) Value For Money 4.7 (1,490) Customer Service 5.0 (21) Customer Service 4.8 (1,509) ## CDR Call Reporting for Cisco alternatives [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends CDR Call Reporting for Cisco 27 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Report incoming and outgoing calls for specific extensions Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Track and monitor incoming call statistics Manage and support multiple locations Track and monitor outgoing call statistics Organize and manage the accomplishments and development of employees or performance of applications or systems Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage calls that were missed or not attended Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Track calls answered by employees Get Advice We can help you find the software with the features you need. Features 5.0 (24) 5.0 Based on 24 reviews ## Pricing Value for money 5.0 (21) ### Starting price Contact vendor for pricing Free trial available Value for money 5.0 (21) 5.0 Based on 21 reviews ## Integrations [ Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[ Cisco Unified Contact Center Express](https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (21) 5.0 Based on 21 reviews ## User reviews Overall rating 5.0 Based on 25 reviews Filter by rating 5(25) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Amir S. IT Innovations Team Hospital & Health Care ### "Variphy - The Perfect tool for Cisco Complexity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2020 Pros I've been a Cisco IPT engineer for over 10 years. One would have to be kidding themselves if they thought any aspect of the Cisco IPT solution was easy to implement, engineer or troubleshoot. At least one aspect of the overly complex Cisco IPT solution has been resolved by Variphy - CDR analysis. But Variphy now also does UCCX reporting, Dashboards, Change Management and DID management as well. Their support has always been stellar and it's very reasonably priced given the benefits and insight it provides. Cons What's not to love about Variphy? I've found nothing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lindsey S. Telecom Engineer 1 Health, Wellness and Fitness ### "I Variphy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2019 We have identified multiple areas that need more staffing, based on the volume of calls that area receives. The cradle to grave features have also helped resolve numerous "wrong number" issues some departments were having as we could easily find a common source that was transferring incorrect calls to these area's. One of our major medical practices completely revamped the way their nurse lines are handled based on the call volume data that we deliver to them daily, with scheduled reports. Pros Variphy helps me do my job effectively nearly every day. I use it for troubleshooting (dialing pattern issues, 911 issues, etc) , productivity reports and customer service needs. We have resolved issues with 911 ringing to the wrong county 911 center using Variphy. We have helped departments justify their need for more staffing and also identified trouble spots in their phone routing scheme using Variphy. We have helped our patient access teams respond to customer complaints as well. I tell my my supervisor frequently, that this software is my favorite thing he has every purchased for me! Cons Well, it's only Con is also a pro I supposed. It is SO robust (obviously a pro), that it is overwhelming for end users to use effectively, so I have to either run reports for them, or at the very least spend time explaining reports to them. I learned at Cisco Live that the latest version has not only UCCX reporting (very excited about that) but also customizable user dashboards, so I am excited to check that out as maybe it will make it more end user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jared D. Sr. Systems Engineer Telecommunications ### "Great Value for Cisco CDR Reporting!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2019 Pros Quick, easy installation and feature-rich reporting! Department managers are thrilled to see their call volumes graphed out and to be able to tell which of their staff is pulling their own weight! Cons There are so many report customization options that sometimes it takes a while to figure out exactly what you want to appear on reports. It would be helpful if there were a live-preview option to figure out what each report customization option does. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mike D. System Engineer Automotive ### "A great time saving tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 19, 2019 I found the product looking for a way to get better reporting than the built in tools in CUIC. We had tried another product for CDR reporting, and it was so hard to configure a report, sometimes we just gave up. So I looked for a reporting tool, and got so much more. I have mentioned Variphy as a way to solve problems in several professional meetings, and I hope some of those folks will contact Variphy to help with their needs, as well. Pros From the first day of my Proof of Concept testing, I knew Variphy was going to be excellent. Their support team is top shelf. They assisted with the install and configuration of the product, and have been very responsive to all of the questions I have asked. The alerting tool gives a ton of information our previous CDR tool did not. We now know where a 911 call is coming from, including name, department, whether it is a soft or desk phone, and whether it is in the building or coming over VPN on a softphone. Reporting provides better detail, and is far better formatted than CUIC. It is also easier to change the format to something that makes more sense to you, (and the users that are asking for it). I use the tool daily, for a lot of things I wasn't even expecting. It's a lot faster to find an unused number to deploy. It also saves time with the remoting capability. I used to be up and down several times a day to go to a users desk. Now I can see what they are seeing, and make changes to the phone without leaving my desk! The integration with CUCM, UCCX, and even Unity is flawless so far, and even after a month's testing, I know there will be things that will come up that will make me like the product more. Cons The one negative that I haven't solved yet, is still a positive. In the reporting there is just so much information available, sometimes you have to weed things out that you don't want. If you want everything, believe me, you will get it. Luckily the labels are descriptive enough, it makes it easy to find what you want to eliminate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CU Chuck U. Director of Information Technology Government Administration ### "Variphy Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2019 The software is very easy to use and does what they claim it will do. What I am impressed with the most is their technical support. I can honestly say that these guys are at the top of my list when it comes to companies that support the products that we use. They know their product and they have always been readily available the few times that I have required assistance. I have worked with their rep and most recently had the pleasure of working with another rep. They hire great people and have an excellent product at Variphy. We have been very pleased for over 5 years now using Variphy CDR Call Reporting for Cisco. Pros The user interface is very intuitive. As with most I.T. people we wear many hats and when a company writes good software that #1 WORKS and #2 is easy to get up and running it makes our lives just a little bit easier. Cons I personally have just scratched the surface of all of the functionality that the Variphy CDR Call Reporting for Cisco application has. That being said I have not found anything not to like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PW Patrick W. IT Technician Mental Health Care ### "Variphy saves my company a ton of time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2019 The reporting feature has been a true time saver. We have a few companies within our organization that are billed per call. Each month I am able to run a quick report that I created to send to our Account's payable department to bill them appropriately. This used to take hours and wasn't 100% accurate. Pros The search functionality of Variphy is quick and easy to use. We have been able to pull reports in minutes that previously took hours to complete. The reports come in many different formats which allows for additional manipulation. Cons I haven't found anything that I don't like about the software. Variphy continues to evolve overtime providing additional features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Gareth P. VoIP Analyst Primary/Secondary Education ### "Excellent reporting tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2019 Easily realize CDR reporting needs at a decent price. Pros Ease of use, customizable reports, UCCX and system Dashboard. Cons License buffer should be 5 - 10 percent of total license. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Adama T. Senior Voice Engineer Oil & Energy ### "Variphy review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 25, 2019 Pros Features. Remote phone access. Also, the various reporting features. Cons Wish it was applicable to Cisco Jabber. Beside Hard phones, It is desirable to have it also for Jabber Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Aaron D. Tech Support Legal Services ### "Good Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2019 It has been very positive. Support is great Pros it is easy to use and to customize for our environment. Cons There have been a few times where I was not sure which selection best fit my needs. However, tech support was able to help me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Patrick M. Principal IT Network Engineer Utilities ### "Awesome Software with Great Support!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2019 Pros The east of use and all the functionality you get from one application interface. Cons The licensing structure makes it difficult for multi-cluster environments with endpoints moving from location to location. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136341/CDR-Call-Reporting-for-Cisco/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)