# ServiceBox Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of ServiceBox Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of ServiceBox Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/136363/ServiceBox --- # ServiceBox Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2025 Written byEduardo Garcia Eduardo Garcia Eduardo Garcia is a content analyst at Capterra, covering research on new technologies and specializing in retail and healthcare. His research has appeared in The Times, Wired UK, Tech Radar, Customer Experience Magazine, the NHS and Computer... [See bio & all articles](https://www.capterra.com/resources/author/eduardo-garcia/) Edited byLindsay Page Lindsay Page Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety o... [See bio & all articles](https://www.capterra.com/resources/author/lindsay-page/) Editor Written by [Eduardo Garcia](https://www.capterra.com/resources/author/eduardo-garcia/) Eduardo Garcia is a content analyst at Capterra, covering research on new technologies and specializing in retail and healthcare. His research has appeared in The Times, Wired UK, Tech Radar, Customer Experience Magazine, the NHS and Computer Weekly. Edited by [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety of industries, with expertise in cybersecurity, corporate and securities regulation, and finance. She has been a writer, editor, senior editor, and associate director. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceBox ServiceBox Overview: ### Key takeaways Insights from verified Capterra reviews ServiceBox helps small field service teams manage quoting, scheduling, and work orders in one platform. It’s most used by construction and facilities teams working daily in the field. Reviewers highlight service history tracking and drag-and-drop scheduling. However, mobile access and invoice formatting are noted as common drawbacks. In 2024, ServiceBox added quote-to-work order automation and improved crew visibility. ### Our verdict ServiceBox is a practical fit for field teams that need to manage jobs, quotes, and schedules without toggling between tools. While it supports daily operations well, buyers should expect trade-offs in mobile usability and invoice customization. For teams that prioritize speed and visibility over deep customization, it delivers solid value. Overall rating Based on 168 user reviews Reviews sentiment Positive 88% Neutral 12% Negative 1% Pros & cons Responsive customer support experience Intuitive and simple interface System glitches and slowdowns Starting price $35 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceBox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.jobboxsoft.com&name=ServiceBox) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceBox 4.3 (168) VS. [4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $35 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (168) Ease Of Use 4.5 (408) Value For Money 4.3 (148) Value For Money 4.5 (401) Customer Service 4.3 (153) Customer Service 4.7 (404) ## ServiceBox alternatives If ServiceBox’s mobile experience, quote customization, or scheduling layout doesn’t align with your team’s workflow, other field service tools offer different approaches to job tracking, invoicing, and technician coordination. [4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing [4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Highest Rated [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month [4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/136363/ServiceBox/alternatives/) ## Who uses ServiceBox? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive customer support experience 89% positive reviews out of 38 Most users report customer support quickly resolves issues, provides helpful guidance, and improves service efficiency. System glitches and slowdowns 78% negative reviews out of 32 Most users comment bugs and issues cause slow performance, frequent glitches, and inconvenient disruptions to workflow. Intuitive and simple interface 85% positive reviews out of 27 Most reviewers describe ease of use as making daily tasks straightforward, training new staff simple, and navigation clear. ## ServiceBox's interface ServiceBox’s interface is structured around a centralized scheduler and work order dashboard. Users appreciate the drag-and-drop layout and visibility into team schedules, but note friction in mobile navigation and search functions, especially for past records. 2+ Eduardo Garcia If your team relies on mobile access, expect some trade-offs. Reviewers mention slow load times and browser-based design that hampers field usability. On desktop, the scheduler’s layout helps avoid overbooking, but searching past work orders or invoices often requires excessive clicking. Ease of Use 4.3 (168) 4.3 Based on 168 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Eduardo Garcia ServiceBox’s top-rated features work together to streamline field operations. From scheduling to invoicing, the system helps teams stay organized and responsive—though search and customization gaps may slow down more complex workflows. Features 4.1 (167) 4.1 Based on 167 reviews The ServiceBox features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in all reviews. Service history 4.2 (27) 27 reviewers rated this feature Access past work orders, repair notes, and equipment-specific histories to support accurate service and maintenance. Internal and customer-facing notes help technicians understand prior issues, though some users want better searchability. Work order management 4.2 (23) 23 reviewers rated this feature Track, update, and manage work orders with linked notes, unit details, and repair histories. The system helps prevent missed jobs and supports clear team communication, though some users find the search function unintuitive. Scheduling 4.1 (29) 29 reviewers rated this feature View and manage individual and team schedules using a drag-and-drop interface. Dispatchers benefit from visibility and control, though some users request better global crew views and multi-day booking options. Mobile access 3.9 (26) 26 reviewers rated this feature View schedules, job details, and work orders from mobile devices. Field teams rely on this feature daily, despite frustrations with browser-based design, small buttons, and occasional data loss during phone calls. Billing and invoicing 3.6 (26) 26 reviewers rated this feature Create and send invoices with integration to QuickBooks and SAGE50 Canada. The quote-to-invoice workflow is efficient, but users cite missing payment terms, invoice previews, and formatting limitations. Quotes/Estimates 3.6 (28) 28 reviewers rated this feature Generate and customize quotes with templates and stored items. Accepted quotes convert directly into work orders, but users want more customization, electronic approvals, and better organization. Inventory 0 reviewers rated this feature Track parts and materials across jobs, locations, and purchase orders. You can monitor stock levels, assign items to work orders, and generate usage reports to support accurate billing and restocking decisions. Multi location 0 reviewers rated this feature Manage operations across multiple branches or service areas. This feature enables centralized scheduling, reporting, and user access control, helping teams coordinate work and maintain visibility across locations. Purchasing 0 reviewers rated this feature Create and manage purchase orders directly within the platform. You can link purchases to jobs, track vendor details, and monitor delivery status to ensure timely procurement and cost control. Recurring work orders 0 reviewers rated this feature Automate the creation of repeat service tasks for maintenance contracts or scheduled jobs. You can set frequency rules, assign technicians, and ensure consistent service delivery without manual entry. Inventory version 0 reviewers rated this feature The updated inventory module allows users to manage stock across multiple locations, including vehicles. You can track quantities, assign items to jobs, and use inventory pricing in quotes. (Released April 2025) Feature request voting 0 reviewers rated this feature Users can now submit and vote on feature suggestions directly within the platform. This update prioritizes customer-driven development and helps ServiceBox align updates with real-world needs. (Released April 2025) Change log visibility 0 reviewers rated this feature A new change log page shows recent feature releases, enhancements, and bug fixes. This transparency helps users stay informed and adapt quickly to platform updates. (Released April 2025) Quote-to-invoice enhancements 0 reviewers rated this feature Recent updates have improved the workflow from quote creation to invoicing, allowing for smoother transitions and better tracking of job-related costs. (Released April 2025) All key features (109) Define levels of authorization for access to specific files or systems 0.00% of 1 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Integrate with a third-party accounting system 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 50.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle 0.00% of 1 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 83.78% of 37 reviewers that rated this feature as important or highly important Create and send invoices with integration to QuickBooks and SAGE50 Canada. The quote-to-invoice workflow is efficient, but users cite missing payment terms, invoice previews, and formatting limitations. 26 reviewers rated this feature Track and manage schedules and meetings via an integrated calendar 70.59% of 17 reviewers that rated this feature as important or highly important A new change log page shows recent feature releases, enhancements, and bug fixes. This transparency helps users stay informed and adapt quickly to platform updates. (Released April 2025) 0 reviewers rated this feature An itemized to do list that can be edited as tasks are completed 0% of 0 reviewers... Centralized database of stakeholders and their contact information such as names, address, phone number etc. 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 60.00% of 5 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses 75.00% of 4 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. 71.43% of 7 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 75.00% of 8 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions 100.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 0% of 0 reviewers... Customize data fields to support various needs and use cases 0.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports 50.00% of 2 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0% of 0 reviewers... Import and export data to and from software applications 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions 0% of 0 reviewers... Manage sending personnel and resources to a site as needed 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 80.00% of 5 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 80.00% of 10 reviewers that rated this feature as important or highly important Digital forms that are shared and accessed online 0% of 0 reviewers... Electronically collect payments for goods or services 0% of 0 reviewers... Digitally sign online documents 0% of 0 reviewers... Electronic storage of staff/employee contact information and job status in a centralized repository 0% of 0 reviewers... Track employee schedules, availability, and performance across projects and tasks 0% of 0 reviewers... Assign working shifts or tasks to employees based on their availability 100.00% of 2 reviewers that rated this feature as important or highly important Manage procedures that ensure organizational equipment remains in working condition 0% of 0 reviewers... Estimate expected cost based on various factors before a project begins 0% of 0 reviewers... Users can now submit and vote on feature suggestions directly within the platform. This update prioritizes customer-driven development and helps ServiceBox align updates with real-world needs. (Released April 2025) 0 reviewers rated this feature Primarily serving commercial or industrial locations needing electrical work 100.00% of 2 reviewers that rated this feature as important or highly important Serving plumbing industry professionals 0% of 0 reviewers... Visualize locations on a map 0% of 0 reviewers... System to support the positioning, navigation, and timing (PNT) measurements of an object or individual 83.33% of 6 reviewers that rated this feature as important or highly important Information, data and reports that are being tracked over time 0% of 0 reviewers... Process images and automatically scan for data 0% of 0 reviewers... Track parts and materials across jobs, locations, and purchase orders. You can monitor stock levels, assign items to work orders, and generate usage reports to support accurate billing and restocking decisions. 0 reviewers rated this feature Monitor product stock levels 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 0% of 0 reviewers... Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items 0.00% of 1 reviewers that rated this feature as important or highly important The updated inventory module allows users to manage stock across multiple locations, including vehicles. You can track quantities, assign items to jobs, and use inventory pricing in quotes. (Released April 2025) 0 reviewers rated this feature Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Calculate total itemized costs, including initial costs and any changes 71.43% of 7 reviewers that rated this feature as important or highly important Manage and track all job information and associated tasks 100.00% of 5 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments 0.00% of 1 reviewers that rated this feature as important or highly important Track and visualize the status of an ongoing job and the time spent on tasks or projects 0% of 0 reviewers... Predict labor requirements based on past and present data/trends 0% of 0 reviewers... Identify the physical location of an individual, asset, device, etc. 0.00% of 1 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests 88.89% of 18 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 74.29% of 35 reviewers that rated this feature as important or highly important View schedules, job details, and work orders from mobile devices. Field teams rely on this feature daily, despite frustrations with browser-based design, small buttons, and occasional data loss during phone calls. 26 reviewers rated this feature Notifications via mobile devices 0% of 0 reviewers... Access the system via a mobile application 0% of 0 reviewers... Capture signatures via mobile devices 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0.00% of 1 reviewers that rated this feature as important or highly important Manage operations across multiple branches or service areas. This feature enables centralized scheduling, reporting, and user access control, helping teams coordinate work and maintain visibility across locations. 0 reviewers rated this feature Manage and support multiple locations 0% of 0 reviewers... Accept and process online payment transactions 0% of 0 reviewers... Track/log the amount of time employees worked per job using a timer 0% of 0 reviewers... Swipe a credit card or manually process payments while with the customer in the field 0% of 0 reviewers... Accept, record, and reconcile financial transactions 50.00% of 4 reviewers that rated this feature as important or highly important Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms 0% of 0 reviewers... Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements 50.00% of 4 reviewers that rated this feature as important or highly important Calculate rule-based prices for a product/service 0% of 0 reviewers... Create, send, and track purchase orders and their statuses 0% of 0 reviewers... Create and manage purchase orders directly within the platform. You can link purchases to jobs, track vendor details, and monitor delivery status to ensure timely procurement and cost control. 0 reviewers rated this feature Integrates with QuickBooks 0.00% of 1 reviewers that rated this feature as important or highly important Recent updates have improved the workflow from quote creation to invoicing, allowing for smoother transitions and better tracking of job-related costs. (Released April 2025) 0 reviewers rated this feature Generate quotes or estimates for customers 85.37% of 41 reviewers that rated this feature as important or highly important Generate and customize quotes with templates and stored items. Accepted quotes convert directly into work orders, but users want more customization, electronic approvals, and better organization. 28 reviewers rated this feature Receive data and information in real time 0.00% of 5 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 0% of 0 reviewers... Active reporting of data and metrics 100.00% of 1 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 88.89% of 9 reviewers that rated this feature as important or highly important Schedule repeating appointments based on a duration of time 0% of 0 reviewers... Managing orders that a customer purchases repeatedly and regularly 0% of 0 reviewers... Automate the creation of repeat service tasks for maintenance contracts or scheduled jobs. You can set frequency rules, assign technicians, and ensure consistent service delivery without manual entry. 0 reviewers rated this feature Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Allows service businesses to track ongoing repairs 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 0.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources 80.95% of 42 reviewers that rated this feature as important or highly important View and manage individual and team schedules using a drag-and-drop interface. Dispatchers benefit from visibility and control, though some users request better global crew views and multi-day booking options. 29 reviewers rated this feature Search and filter data across systems to locate required information by entering keywords or certain criteria 0% of 0 reviewers... Track work performed and resources used for past customers, sites, or assets 69.70% of 33 reviewers that rated this feature as important or highly important Access past work orders, repair notes, and equipment-specific histories to support accurate service and maintenance. Internal and customer-facing notes help technicians understand prior issues, though some users want better searchability. 27 reviewers rated this feature Track the status over time for a request, process, asset, or transaction 0% of 0 reviewers... Track and manage the scheduling of tasks 0% of 0 reviewers... Oversee technicians and track their assigned work orders 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy 0% of 0 reviewers... Track and manage employee time-off, vacation, and sick leave requests 0% of 0 reviewers... Track the amount of time spent on a job or task 0% of 0 reviewers... Allows fleets and service businesses to track information about their vehicles. 0% of 0 reviewers... Create a new work order 92.86% of 14 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders 84.85% of 33 reviewers that rated this feature as important or highly important Track, update, and manage work orders with linked notes, unit details, and repair histories. The system helps prevent missed jobs and supports clear team communication, though some users find the search function unintuitive. 23 reviewers rated this feature Create, design and manage workflows for repetitive tasks 75.00% of 8 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Eduardo Garcia ServiceBox’s top-rated features work together to streamline field operations. From scheduling to invoicing, the system helps teams stay organized and responsive—though search and customization gaps may slow down more complex workflows. Features 4.1 (167) 4.1 Based on 167 reviews ## Pricing Value for money 4.3 (148) ServiceBox starts at $75 per month for two users, which is lower than the average SMB budget of $150 per user, per month. Pricing scales by tier and user count, with the Premium plan supporting unlimited users. Annual billing is not listed; contact vendor for details. Free Trial [View pricing plan details](https://www.capterra.com/p/136363/ServiceBox/pricing/) Standard $35.00 Per User,Per Month It includes: - Quotes - Work Orders - Recurring Work Orders - Invoicing - Expenses - Payments - Accounting Integration - Scheduling Premium $55.00 Per User,Per Month It includes: - Multi Location - Purchasing - Inventory Value for money 4.3 (148) 4.3 Based on 148 reviews ## Integrations ServiceBox integrates with accounting and payment systems to support financial workflows and reduce manual data entry. These links include a mix of native and third-party connectors for syncing invoices, payments, and customer records. Popular integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[ Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) Eduardo Garcia Senior Content Analyst Connecting ServiceBox to your accounting and payment systems helps your finance lead cut down on reconciliation time, automate invoice syncing, and maintain accurate records across platforms—especially when managing multiple jobs and clients. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (153) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (153) 4.3 Based on 153 reviews ## User reviews Overall rating 4.3 Based on 168 reviews Filter by rating 5(76) 4(71) 3(20) 2(1) 1(0) Mentioned topic Sorted by most recent SO Stefanee O. Office Admin Electrical/Electronic Manufacturing ### "Good Software With Room to Grow" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 November 10, 2025 I would definitely use this platform again, though there is always room for improvement. Was easy to keep the schedule and invoicing organized. A bit of a learning curve at first, but once you are using the system, its a solid tool for managing service-based work. Pros Was easy to create progress invoices. Wouldn't accidentally double charge for material/labour. Entering material and labour on a job was always dated. Time sheets were easy to manage. Cons Struggled with the online payment portal. Customer service was always hit or miss. Could never get a quick reply. Reports were not very user friendly. Would be nice if there were more automations, like follow ups on invoices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2025 Hi Stefanee, thanks for the review and kind words. We're happy to hear that ServiceBox has been working for you and your company. We agree that there is always room for improvement, and we will share your feedback with the team. Thank you again for being part of the ServiceBox community. Have a wonderful day! DD Don D. General Manager Facilities Services ### "Just Starting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 October 26, 2025 Low, we have been engaged with ServiceBox for a while, but the implementation has been delayed due to our internal issues Pros Connectivity of different processes, the ability to tie quotes, WO, parts, inventory and invoicing all in on field. Cons Still learning the good and bad as we are just turning on, while I am sure we will come across some issues/processes that are not our favorite, we need to try and use what the system has first. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Don, thanks for this review, and welcome to ServiceBox! I hope that the more you use our features, the more benefits you will start to see. ServiceBox is highly customizable, which means it can take some time to master. I notice you have recently had some training sessions. I hope you found them helpful. Have a wonderful day, and thanks again. PR Phoebee R. Office Administration Consumer Services ### "Convenience of ServiceBox " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2025 SB has made a huge difference in the amount of paperwork we don't have piling up. It's nice to have all information on our customers in one convenient location. Pros I find Service box to be easy to use and understand and if there is a problem someone is always available to help and answer your questions. Reasonably priced as well. Cons Would be nice if statements could be sent through SB, and it would be nice if you could choose the date. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Phoebee, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the statements change in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. NL Nicole L. Payroll Admin Construction ### "Something to Consider" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 24, 2025 Overall it's been a good experience. The customer service is amazing and with some changes along the way I think ServiceBox will be even better. Pros \- Great customer service - The ability to quote, create the job and invoice all in one place - Scheduling employees is very easy - When something is typed in the search bar the whole database is conveniently searched Cons \- There is no app so everything is web based, which is not convenient for employees in the field. - When you type in a search bar it saves what you type so when you go back it is still there, that is very annoying. It should automatically clear. - The quoting section needs to be revamped to be more user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Nicole, thanks for this review and for the kind words! We do indeed have a mobile app for technicians. If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest any app changes you would find helpful in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue (Although mobile app fixes are definitely on our radar). Have a wonderful day, and thanks again. MM Mark M. Manager Building Materials ### "Good but not Great" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 23, 2025 Overall pretty good but would be great if it had inventory management with multiple vendor ability and bin locations. Pros Ease of use. Program is relatively simple and great for smaller businesses. I really like the design of the schedule. Cons No inventory control to manage products sold, Lots or error messages and it has become very slow at times. Like the program has to wake itself up every morning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hi Mark, Thanks for taking the time to review us. We’re glad to hear you find ServiceBox easy to use and appreciate the scheduling design. If you’re open to it, we’d love the chance to connect directly and troubleshoot these problems with you. You can submit a ticket through the app, and we will reach out to you. Thanks again, your feedback helps us make ServiceBox better for everyone. CB Christianne B. Office admin Electrical/Electronic Manufacturing ### "The best program for service Industries" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2025 Wonderful!! You really get a well organized platform for your business that is worth every penny!! They help you every step of the way so nothing is missed or done incorrectly. Pros Service Box is a great company and the software is great for service industries. Keeps you very organized and your employees on point! Cons The only thing is I wish they tracked commissions but I hear it is in the works. So I am very excited Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Price and more features to use in Service box Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Christianne, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest commission tracking in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. TG Tarek G. Manager Glass, Ceramics & Concrete ### "Reasonable Value for Money" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 23, 2025 Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects). I believe it offers reasonable value for money. Pros Overall, it is user-friendly and requires minimal training. I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP systems. Cons The scheduler requires significant improvements. Additionally, the application can be slow and unresponsive at times, and the reporting functionality also needs substantial enhancements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Tarek, thanks for this review and for the kind words! I have good news for you about the scheduler. We are about to complete an update specifically for the scheduler. We will send you an email with more details shortly. Regarding the unresponsiveness, could you please submit a ticket through the app so we can investigate the issue for you? Have a wonderful day, and thanks again. SS Scott S. IT Manager Telecommunications ### "Happy new customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 23, 2025 Overall, the productivity of our technicians and office staff seem to have increased. No major complaints on the software. Pros The onboarding support offered by the team was excellent an it also covered some of the customization needed for your business. The Training that they put on for our technicians was very helpful as well. Cons The mobile app used by technicians, in my case is a bit clunky. It comes up with many notifications when a job is scheduled, moved or changed, but the amount of notifications tends to lead me to ignoring them all together. If it would open directly to the Web view of ServiceBox, that would be very helpful. Switched from [Tradetraks](https://www.capterra.com/p/10030880/Tradetraks/) The feature set in ServiceBox is much greater and TradeTraks scheduling was very painful to work with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hi Scott, thank you for the review and the kind words. We hear you on the mobile app and are working on it! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest control for fewer notifications in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. AR Anna R. Client Coordinator Construction ### "Good program with a few drawbacks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 23, 2025 It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that we all have the information that we need. Pros I like that the program allows us to keep records of our customers and their equipment all in one place. It simplifies and streamlines our service department and allows us to be more on top of sending out quotes to customers. Cons It is slightly limited on the customization side of things, such as how invoices and quotes are formatted. It also doesn't allow you to look at the pictures of equipment that you've saved to a jobsite, which defeats the purpose of saving a picture... Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing ServiceBox Because it had the most customization to our needs and it already was based on HVAC, which is our field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Anna, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the jobsite pictures in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. KV Kurt v. Assistant Plumber Luxury Goods & Jewelry ### "Well rounded daily job site info hub" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 23, 2025 Overall it makes my day to day so much easier with everything on my phone. If the office keeps up with good job notes and contact info, i can go completely paperless. Pros It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info and ability to add pics. Cons Using the app it loads the homepage everytime where I want it to load the last page I was at so I dont have to go through and find my job site info agsin and again every time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Kurt, thanks for this review and for the kind words! [View all Reviews](https://www.capterra.com/p/136363/ServiceBox/reviews/) ## FAQs Yes. ServiceBox offers user guides for technicians, admins, and mobile users, plus video tutorials and a searchable help center. Most users report a short learning curve due to its structured layout and guided setup tools. Yes. ServiceBox includes automated recurring work order generation with scheduling rules, contract reminders, and maintenance checklists. This is available in the Standard and Premium plans. Yes. ServiceBox supports integrations with QuickBooks Online, QuickBooks Desktop, Sage 50 Canada, and Sage 300. These links help sync invoices, payments, and customer records. Yes. ServiceBox offers mobile access for technicians to manage schedules, work orders, and timesheets from the field. The mobile interface supports real-time updates and job tracking. ServiceBox starts at $75 per month for 2 users. The Standard plan is $210 for up to 6 users, and the Premium plan is $330 for unlimited users. Pricing scales by user count and feature access. Yes. The Premium plan includes inventory tools that link items to quotes, work orders, and invoices. Users can track stock levels across locations and vehicles. Yes. Users can submit feature requests and vote on them within the platform. ServiceBox updates every three weeks, and popular suggestions are prioritized by the development team. Yes. Field technicians can access schedules, job details, and timesheets via mobile. The system supports photo uploads, notes, and real-time updates to work orders. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from ServiceBox’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Field Service Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-field-service-management-software-features/) Published April 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [3 Benefits and Challenges of Modern Accounting Solutions Over Manual Methods](https://www.capterra.com/resources/benefits-of-accounting-software/) Published August 23, 2024 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) ### [5 Top-Rated Inventory Management Software for Small Businesses](https://www.capterra.com/resources/inventory-management-software-for-small-businesses/) Published June 27, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Popular comparisons [FieldPulse vs ServiceBox](https://www.capterra.com/compare/136363-153475/ServiceBox-vs-FieldPulse)[ServiceTitan vs ServiceBox](https://www.capterra.com/compare/136363-150053/ServiceBox-vs-ServiceTitan)[BuildOps vs ServiceBox](https://www.capterra.com/compare/136363-194155/ServiceBox-vs-BuildOps)[Jobber vs ServiceBox](https://www.capterra.com/compare/127994-136363/Jobber-vs-ServiceBox)[Service Fusion vs ServiceBox](https://www.capterra.com/compare/135788-136363/Service-Fusion-vs-ServiceBox)[Limble vs ServiceBox](https://www.capterra.com/compare/136363-162600/ServiceBox-vs-Limble-CMMS)[Housecall Pro vs ServiceBox](https://www.capterra.com/compare/136363-140363/ServiceBox-vs-HouseCall-Pro) [ServiceTrade vs ServiceBox](https://www.capterra.com/compare/132690-136363/ServiceTrade-Commercial-vs-ServiceBox)[ServiceWorks vs ServiceBox](https://www.capterra.com/compare/136363-183679/ServiceBox-vs-ServiceWorks)[Commusoft vs ServiceBox](https://www.capterra.com/compare/136363-149651/ServiceBox-vs-Commusoft)[BigChange vs ServiceBox](https://www.capterra.com/compare/136363-149479/ServiceBox-vs-JobWatch-powered-by-BigChange)[FieldEdge vs ServiceBox](https://www.capterra.com/compare/111740-136363/FieldEdge-vs-ServiceBox)[Simpro vs ServiceBox](https://www.capterra.com/compare/10529-136363/Simpro-Enterprise-vs-ServiceBox)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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