Who Uses This Software?

ServiceBox is designed for Service Companies specifically. We spent months in the trenches, testing and experimenting with service companies to make the software work specifically for your needs.


Average Ratings

63 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Jobbox Software
  • www.jobboxsoft.com
  • Founded 2011
  • Canada

About ServiceBox

ServiceBox is the solution for Work Orders as they lead flawlessly into job assignment, scheduling and more. Recurring Orders allow you to manage preventive maintenance, scheduling and repeating. Onsite check-ins make time tracking easy and usable for invoicing and timesheets. The workflow is seamless and your company can manage its entire operations. Credit card payments on site and integration with Quickbooks and Sage 50 (Canada) managing your operations has never been easier.


ServiceBox Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

ServiceBox Reviews Recently Reviewed!


Dealing with people at ServiceBox has been very good.

Apr 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: That it developed in Saskatchewan, Canada. Integrates with Canadian taxes, and when there is a question the support team understands the Canadian aspect, which almost non-existent for American developed products.

We can track all the equipment on various sites and attach notes, pictures, and details as it pertains to each individual piece of equipment.

Cons: The check sheets that we developed are not as user friendly as we would like. This might be our own issue that we are not using the software as well as we could but though.

Would like the maintenance scheduling for equipment to be a little more robust, would like to have manufactures check sheets built into the maintenance scheduling so that at certain times of the year different checks are done on that same piece of equipment. Would like to be able to have more than one pic for the identification of a piece of equipment but this might be a little over kill.

In the "to-dos" I would like a date and stamp on each entry that is made. When i send a to-do and they reply it still only gives the original date that the to-do was created. I would like all replies tracked from the person that replied. On that same to-do i would like to be able to send the same to-do to more than one person, this does not happen very often but it would be handy to have this as an option.

Would like to use it to it's full capabilities but that is not necessarily a con on ServiceBox but on me not using it to it's full capabilities.

Vendor Response

by Jobbox Software on April 10, 2018

Hi Tim,
Thank you for taking the time to share your experience with ServiceBox. We are happy that you have been able to find value in our software and we are also happy to work with other Canadian businesses.
I have added the items you have suggested to our list of future development items and our team will review them and implement them when possible.
If you have any additional comments or if we can be of further assistance in working with the software, please feel free to contact us.
Your ServiceBox Team

Good program. The app is not useful. No direction on how to use.

Mar 27, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: The ability to add pictures to invoices. The navigating of the site is amazing. Easy to teach and we were able to develop a manual quickly. Invoices and work orders are tracked for what stage they are at. Easy to identify which work orders are not complete or require invoicing. Customer data base is easy to search.

Cons: Limited reports available. No abity to attach pictures to units. Pictures are hard to track and easily identify. Reminders are not easily seen and used by the admin and staff . Requesting custom reports is annoying. All work order options should be available in a report. We should also be easily able to view all notes easily for each jobsite, regardless of work order the note was made on.

Overall: Attaching pictures. Tracking our technicians check in and check outs. Easy invoicing and creating work orders. Creating customer data base was great.

Vendor Response

by Jobbox Software on April 03, 2018

Hi Cody,
You have provided us with some great feedback here and we appreciate it. Our development team is constantly working to make the system even better and your comments will help us continue to do that. I have put the items that you listed in the list of customer requests for them to use.
I can say that we have many things upcoming in our next releases and I believe that these you will find beneficial.
One thing I can clarify is that all notes can be easily viewed by jobsite by selecting notes from within an individual work order, job site or other areas. If you would like, please give our support team a call when you have a moment at 888 727 4983 and they will be happy to go through that further with you as well as discuss how reminders can be used better in your work flow.
As far as the app, we have recognized that we could have done a better job of releasing it with additional documentation and we are working to improve that now.
Thank you,
Your ServiceBox Team

ServiceBox has helped us streamline our company to perform our jobs more efficiently.

Apr 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require.

Cons: It does not automatically prompt you to save changes. This has been a big issue for our technicians using their iPads and here in the office.

We have found that it is not efficient for applying payments. There is alot of room for error and switching of screens. This should be changed so that it updates the paid status in all areas.

The search function is inconsistent. Some of the customers do not appear in the search bar, we have to search manually in the customer list. There has also been issues with this searching invoice and work order numbers.

Vendor Response

by Jobbox Software on April 05, 2018

Hi Kelsey,
Thank you for taking the time to submit your review for ServiceBox.
Your comments, both pros and cons, are much appreciated as it lets us know we are doing a great job but you have provided some great feedback for how we can improve things.
When it comes to prompting changes to be saved and searching I have passed the notes along to our development team so that they can consider these items as they work on the system.
When it comes to payments, there are some automation items that we can set up that might help you with this. I will take some time to review your account and then give you a call to discuss how we may be able to implement these for you.
Hope you have a great day and look forward to connecting with you soon!
Your ServiceBox Team

Best choice for a Canadian based company

Mar 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: After trying a couple of US based service software programs with no success we found ServiceBox and it's been working great. Service Box syncs wonderfully with our Quickbooks (Canadian desktop version), we didn't experience any of the tax integration issues that we had with the US companies. The support team response is very quick, and often they will follow up by both email and phone. The software is simple and intuitive; our technicians picked it up with very minimal training. It has been very convenient for both office staff and techs to have the clients historical data at their fingertips. With the ability to add pictures, create maintenance lists and record timesheets we have become entirely paperless - and all data is updated in real time so we are able to operate more efficiently!

Cons: Some improvements that we would like to see: more options for reporting (or more custom reports), a fully functional app (where all SB tasks can be performed from within the app), a redesign of the scheduler (adding a search and/or sort function, increasing size of display for the work orders that are in queue, ability to see to dos that are attached to the work order)

Vendor Response

by Jobbox Software on April 04, 2018

Hi Neysa,
Thank you for taking the time to review ServiceBox and share your comments with us. We are happy to hear that the system has been working great for you and was easy to get started with.
I have taken all of your comments and sent them off to our development team so that they can use them as they continue to work in the system. It is through feedback like this that we are able to grow and continue to meet the needs of your business so thank you!
Have a wonderful day!
Your ServiceBox Team

User friendly and they were able to customize it to our needs

Dec 13, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Here are some reviews from our employees who use Service Box everyday;

-Haven't had any issues.

-Sb is easy to use, however, I think it would be easier if we had more search options. For example, I would like to search for WOs that have attachments, Also, even being on a desktop computer, I feel that its slow at times, it only crashes every now and again but that may not be services box as opposed to the internet crashing. Lastly, for the purposes of deleting unused WOs, it would be nice if I could check multiple ones before deleting them as opposed to deleting them one by one, it would save some time. Overall, I don't think the program is bad, it just needs some adjustments.

-I enjoy using SB, it's always been really easy & convenient to use for me. More helpful for me to describe any issues on a WO than writing it on a bench sheet.

-It's easy to use. No problems at all

-Always glitchy on phone app , very user friendly via computer/laptop

- I feel pretty good with service box except where sometimes it won't register when I hit check in on a work order. For example I will check in at 7 am then when I go to check out at 9 am it will say I never checked in. Other than that I like it!

-Service box works fine for me. I haven't had too many issues. Occasionally, load times will be long, but that about the worst experience I've had with it.

-I like how it's working so far. The only thing I don't car for is when I open service box it always pops up to a work order from 10/12/16. But other than that it's working good.

-Haven't had any issues

-It's been a helpful tool

-Haven't had many issues, sometimes it lags but that's about it, I give it an 8 out of 10

-I don't like how service box rounds the time incorrectly even though it has been mentioned multiple times, other than that I feel it is a very helpful tool for the company.

Vendor Response

by Jobbox Software on February 07, 2017

Jennifer,
Thank you so much for taking the time to provide us so much feedback from your company. There were so many things in here to address and it was great to speak with you to understand more in detail your needs. Some of these items have been added to our list of future developments and thankfully some we were able to show you how the system could already meet your needs.
We thank you for your continued support and we look forward to continuing to work with you.
Your ServiceBox Team!

ServiceBox is a Great Tool and Syncs with Quickbooks well

Sep 07, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After trying a few different processes, we finally tried ServiceBox and moved to a paperless system. We are able to e-mail all invoices to our clients and between this and the techs having access to everything in the field, we have saved large amounts of time.

Now there is no dual entry for invoices.

It is a brilliant thing to have techs using the system too, communication between everyone is greatly improved

Cons: It would be nice to have a couple of the reports available in Excel not just PDF

Overall: I have been using ServiceBox for about a year now. It was hard to believe that a software would make my job that much easier but once I finally trusted the system I was very happy that we made the decision to go ahead.

I was nervous the first time I had to do a sync with Quickbooks but it has made our business run so much smoother.

Recommendations to other buyers: Make sure everyone is fully committed as it is a big change Use sync functionality, trust the system Have training sessions for everyone so everyone knows the best ways to use the system

Vendor Response

by Jobbox Software on September 21, 2016

Hi Jenny,
Thanks for taking the time to share your great experience with ServiceBox. We are so happy to hear how much of a difference it has made in your business.
As per our discussion we have added that request for the report into our future development.
Thanks for your feedback!
Sonya

Great software for small service business

Sep 04, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: On big plus is eNtering each service as they are called in, tracking. It has made our business more efficient. As well it is easier to look up past jobs and determine best course of action with notes and pictures attached. It is excellent that it links to our accounting software so seamlessly which is another great feature.

Cons: The software is great, I guess if I have a comment I would like to see a bit more interaction on the site such as when you hover the mouse over an icon i would like It to tell the user what that icon does.

Overall: We love the product, it has helped move our business to the next level. We are able to invoice our customers faster as our technicians can close the job onsite. We know where our technicians are and we are able to dispatch more efficiently.

Recommendations to other buyers: Dispatching is colour coded, you are able to see where your technicians are and how to dispatch to the next job in close proximity of the prior job. Software is easy to use, pretty straightforward, user friendly.

Vendor Response

by Jobbox Software on September 07, 2016

Joy, thank you for taking the time to let us know how ServiceBox has changed your business. We really appreciate all of your input and are working on making some of those improvements that you have suggested. It is wonderful to know though that you were able to take your business to the next level, congratulations!

Momentum HVAC Services

Sep 07, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: always with us where ever we go, As long i have my device near i can see and make changes as needed

Cons: No offline version or ability to fill in information when not connected to web

glitches in Ipad layout.

Overall: Service box has made our small business perform as a much larger business and given us the ability to tie almost everything we do and deal with daily into a package that works. Its not without issues but as they come up they are dealt with quickly and professionally. Over all very satisfied with the product and look forward to what Service box will grow into.

Recommendations to other buyers: ability to archive yearly and store off server.

Vendor Response

by Jobbox Software on October 18, 2016

Hi Gabe,
Thanks for taking the time to submit this review and share your experience with ServiceBox. I have sent you a couple e-mails, could you let us know specifically the glitches that you are referring to as we would like to get them sorted out for you, if you could e-mail me back it would help us in fixing them. Thank you!
Hope you have a wonderful day and look forward to hearing from you soon.
Sonya and the rest of your ServiceBox team

Great value, it does have the characteristic still of a newer company.

Apr 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to source any invoice or work order from anywhere. It is incredibly valuable in many instances to have access this information.

Cons: It has been slow in many occasions. Repairs/upgrades sometimes happen during working hours which I don't agree with. However - this has been getting better.

Overall: More accurate representation of stats, and faster invoicing. More accurate tracking of invoicing and man hours.

Vendor Response

by Jobbox Software on April 05, 2018

Hi Luke,
Great to hear that ServiceBox has been incredibly valuable to your and your business.
As a company we have grown a great deal in the past couple of years and with that our features and offerings have too. We have also made changes to how our upgrades will happen as our team recognized we could do better based on feedback from customers like you and we are happy to see that you have recognized it has improved.
We look forward to continuing to work with you and your team.
Have a great day!
Your ServiceBox Team

All in one package for any Service business

Dec 12, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its flexibility

Cons: When updates are done with the system and it affects and changes system and glitches following day.

Overall: This organization tool has given us the opportunity to become completely mobile with our billing from the site while keeping track of work orders, time sheets, and customer history.

Recommendations to other buyers: If you have a service company with employees that calls are scheduled this system is awesome

Vendor Response

by Jobbox Software on December 12, 2016

Hi Scott,
Thanks for taking the time to give us a review. We are always appreciative of the time you take to let others know how ServiceBox has helped your business.
We are committed to building our product and thank you for your patience the last few months as we have made numerous upgrades and we believe that going forward you should not have any issues with these upgrades. As a company we have grown tremendously and these upgrades were necessary to provide the best service to your company.
Thanks again for your time in completing this review.
Your ServiceBox Team

Easy to manage time and material.

Mar 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Having the time sheet updated based on work orders. Our previous system would require us to enter job site details for all forms like time sheet, gas permit, check sheets. Now all forms are linked to the job site so we don't waste time entering the same info multiple times

Cons: Entering material from inventory isn't very efficient for big jobs. Having a list of fittings for each category ( copper, ABS, black iron ). Then a plus or minus beside each. I don't like it when i finish entering one item hit finish then you go back to the top of the screen just to scroll all the way back to the bottom of the list and the process keeps repeating

Overall: More time spent working and less time on paper work

Vendor Response

by Jobbox Software on April 05, 2018

Good Morning Brendan,
Thank you for taking the time to fill this out and we are happy that ServiceBox has provided you with the opportunity to work more and focus on paper work less.
I have taken your comments on entering materials for large jobs and sent it off to our development team so that they can see about finding a way to make that area work better for you. Your feedback is always welcome as it helps us continuously improve the system.
Have a great day!
Sonya

GOOD SYSTEM

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: EASY TO USE

Cons: SIGNING IN IF YOU LOSE YOUR PASSWORD

Overall: I STARTED TO USE THE SYSTEM WITHOUT ANY TUTORIAL AND IT WAS EASY TO LEARN, HIGHLY INTUITIVE AND WITH FEW "QUIRKS" THAT I COULD FINE...I LOOK FORWARD TO THE ADDITION OF A LIVE INVENTORY, LINKED TO THE USAGE REPORTS (WORK ORDERS) THAT ARE CREATED

Recommendations to other buyers: NEEDS TO BE MORE CANADIAN FOR CANADIAN CUSTOMERS.....

Vendor Response

by Jobbox Software on December 14, 2016

Hello Derrick,
Thank you once again for taking the time to complete this review. It was great to connect with you after you submitted this review. We appreciate your comments and are so happy that the system is working so well for you and allowing your company to be so much more efficient.
I would like to clarify that after speaking with you that your advice on being more Canadian is really a note for us to keep in mind as we do future development, but that you are very happy with the software.
Also, we will look into ways to reset your password not using e-mail to make your life even easier. I know how many passwords we have and understand that the easier the better.
Have a great day!
Your ServiceBox Team

Excellent in person help which went for beyond what we expected.

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The features are constantly being upgraded and improved in consultation with industry users.

Cons: A few too many areas to access for needed answers to questions. A novice to applications would have possible problems in following steps required.

Overall: Ease of use and integration with accounting software used by our company

Vendor Response

by Jobbox Software on April 03, 2018

Hi Gero,
Thank you for taking the time to review ServiceBox and we are happy that you have been able to see the improvements that our developers are constantly doing to make it work even better!
We would be interested in clarifying and getting some additional information from you on how we can make it easier to find the answers for you in one area. If you would let us know how we can do that it would be most appreciated.
Thanks,
Your ServiceBox Team

Capterra loader

Have had this system for a bit over a year now. Would never go back to our old system

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: How it links up to our accounting software. The time card link has proved to pay for itself. We have noticed an increase in employee productivity. Support is very quick and actually being able to speak to a real person right away.

Cons: Every few months I have to go in and clean up the materials list. As it is a learning system if a user spells something different then another it logs this in.

On the quoting side. I would like to see a template to speed up the time for standard estimates.

Overall: Cost of the product. Speed of the access for our techs out doing calls. The time card links work great. The tech support has been top notch. The ability to customize customers

Vendor Response

by Jobbox Software on April 03, 2018

Hi Ryan,
Thanks for taking the time to share your experience with others, we are happy to hear that the system has been working so great for your team!
Have an awesome day!
Your ServiceBox Team

Great software for our small refrigeration company

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: The company is incredibly responsive to questions or requested changes. The software is simple and intuitive for users.

Cons: I would like even greater customization of each users access to the different functions. It would be great if changes were saved without having to click on the green check mark.

Vendor Response

by Jobbox Software on April 09, 2018

Hi Mari Ann,
Thank you for taking the time to complete the review of ServiceBox. We are happy to have your team onboard with us here.
We do have the ability to customize the different types of users but I know your company would like even more for how you specifically operate and they are on our list for our development team.
Hope you have a great day.
Your ServiceBox Team

positive review

Sep 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: search functions, good customer support, fairly simple

Cons: bogs down, some of the dispatch features could be streamlined if the customer using it has a more rapid need, while search functions are good, they could be expanded for other fields

Overall: fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value

Vendor Response

by Jobbox Software on September 21, 2016

Hi Lorilee,
Thanks for taking the time and reviewing ServiceBox. Further to our conversation we have additional search criteria that we have added and as we have put into our future development the request you made. As we begin working on this we will be in touch with you.
As for the bogging down, optimisation is happening in the system and we trust that you will see a difference in the system in the coming days.
If you have anything else, we would love to hear from you so please e-mail me any other questions and we would be happy to work with you.
Enjoy your day!

Easy to use and very organized

Apr 02, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Ability to track past jobs through database. Also it's nice to add expenses and check lists for equipment and jobs.

Cons: I can put time in for other people on my job but once it's on there time sheet they can change it. It would be nice if the person the job is assigned to is the only one who can change the time. Besides the administrator.

Vendor Response

by Jobbox Software on April 05, 2018

Hi Michael,
It is great to hear that ServiceBox is easy to use and has helped with the organization of your business.
There are some permissions around entering time but I believe we might need to update this to meet your needs. I have submitted your comments to our development team. They are constantly reviewing the list of customer requests to upgrade ServiceBox.
Thank you for your patience and your feedback as we continue to make a product that brings you value.
Have a great day!
Your ServiceBox Team

It is great to use with the HVAC & Plumbing Business

Mar 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I love how easy the program is to use, you can jump right into it without any training! Also I like how it is very customizable to the company so any company can make it their own.

Cons: The scheduler glitches sometimes, when changing the date or time (just moving things around) sometimes it will glitch and move to a different date or time, which can be very frustrating on those long days.

Vendor Response

by Jobbox Software on April 03, 2018

Hi Kasja,
Thank you for taking the time to review ServiceBox. We are happy to hear that the system has been working well for you and your company.
We are proud of how customizable our system can be and it is great to see it has been recognized and that it has been a benefit for you.
Sorry to hear you are experiencing glitches with the scheduler. If you could provide us with some more information on what you are doing when the "glitch" in the scheduler happens that would be most appreciated. When it happens, please use the feedback section of the system and that way our team can resolve it for you.
Thanks,
Your ServiceBox Team

Great software for the service and construction tech to track expenses and labor.

Mar 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes it easy to track hours, labor, expenses and create notes for other techs. Also excellent how you can attach pictures directly to job.

Cons: Pictures sometimes do not upload on the first time or sometimes fail to upload entirely. Some menus can be difficult to navigate.

Overall: It makes it extremely easy to to amalgamate information from job and reference it.

Vendor Response

by Jobbox Software on April 04, 2018

Hi and thanks for your feedback. We appreciate you taking the time to share your experience with ServiceBox.
I am sorry to hear that you have had some trouble with uploading photos sometimes, this shouldn't be happening. We would appreciate that if it happens that you let our support team know by using the feedback option when you are in the system. Here you can also attach the photo so our team can see what would be causing it to fail or not upload.
As well, if you could use the feedback option to let us know which menus you think we could make more user friendly that would be great.
Thank you again for your input and we hope you have a wonderful day!
Your ServiceBox Team

Great program easy to go paperless with it.

Mar 29, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that we are able to access work orders at anytime and there is no human error of loosing papers anymore. I also like how we are able to input our own checklists.

Cons: There are a few bugs in the program. Such as when I have a workorder open and I go out of the app it automatically closes the workorder and I have to re open it.

Vendor Response

by Jobbox Software on April 04, 2018

Hi Kaelan,
We appreciate you taking the time to share your experience with ServiceBox, thank you!
I have passed along your comments on the app closing to our development team so they can get that looked after for you. If there are things like this that you notice, please feel free to use the feedback area of the system (you can find it on the main menu page) and let our team know about this so they can get it addressed asap.
Have a great day!
Your ServiceBox Team

it works very well for our needs in the service industry.

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We like the fact that we can create a invoice directly in Quickbooks off of the work order. it is very easy for the engineers to get the pdf files needed to complete the work order and easy to attach the signed document back to the work order.

Cons: It makes it hard for our operations manager because he has to input the work orders on outlook so everyone else in the company can see what their schedule is.

Vendor Response

by Jobbox Software on April 05, 2018

Hi Josh,
Thank you for taking the time to share how ServiceBox has been working for your business. We are happy to hear that it has been a beneficial change for you.
I will get in touch with your operations team as there are ways to make the scheduler viewable to others on your team and perhaps we need to change the settings for your team.
Hope you have a great day!
Your ServiceBox Team

Best product so far

Oct 12, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We have used many scheduling and dispatching softwares. This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.

Vendor Response

by Jobbox Software on October 18, 2016

Good Morning Matthew,
Thank you for taking the time to complete this review and share your experience with ServiceBox. We trust that you will continue to see a benefit with ServiceBox and if you need anything else, don't hesitate to give us a call.
Your ServiceBox Team

I have found Service Box to be quite proficient in my everyday work needs.

Apr 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Customer history is a big bonus. I can see what has been done so I don't have to go into a job blind

Cons: Navigation needs work. A smoother transition between fields would be nice. Not having to go to scheduler from the main Menu but from the page you are on would be more convenient.

Vendor Response

by Jobbox Software on April 09, 2018

Thanks for taking the time to share your thoughts. If you give our team a call at 888 727 4983 we would be happy to get some more information from you as it relates to your comments on the scheduler. The scheduler is visible from all pages and it opens in a separate tab that you can also keep open throughout the day. We are definitely looking to take our customers suggestions so if you let us know how we can improve in more detail that would be great.
Thanks!
Your ServiceBox Team

Overall good experiance.

Apr 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Can look at past work notes- Can attach pictures to jobsitea for reviewing later-keeps everything organized.

Cons: Requires cell data so in areas of low or no cell service you cant use it- sometimes takes longer than pen and paper to record data.

Vendor Response

by Jobbox Software on April 09, 2018

Hi Erik,
Thanks for sharing your thoughts and it is great to know that ServiceBox is helping to keep you organized.
We will have an offline mode in the future for the app. When it takes longer, you might want to try using the talk to text to save the time you would take from typing. If it is enabled on your device it works.
If you would like any more clarification on this please reach out to our support team at support@jobboxsoft.com and they will be happy to assist.
Have a great day!
Your Servicebox Team

Some bugs and occasional crashing but good

Apr 02, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy to navigate with simplified tabs and I like that i can see what jobs have not been started or people cant get to.

Cons: No offline support for areas with no cellular signal. App is leggy and some data gets lost id ctashed

Vendor Response

by Jobbox Software on April 05, 2018

Hi Kyle,
Thanks for taking the time to share your experience with ServiceBox. I am sorry to hear that you have dealt with crashing as this is something our team has worked hard to avoid.
Our team is working on developing the offline mode for the app so in the future this will help when you are in areas with no cellular service.
We will follow up with you to find out if this is happening at a specific time or instance and something that we need to resolve.
Look forward to connecting with you soon!
Your ServiceBox Team

Amazing system!

Aug 03, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Organization of customers, contacts, invoices, quotes, etc. All the customer's information is in one spot, and there is a full history of your communications with them for easy future reference. The "To-do" feature is a great tool that can be tagged to a customer or a quote, which automates the follow-up process, allowing our sales team to land more jobs quicker!

Cons: N/A

Overall: Our business has grown over the past few years and we were finding it hard to keep our customer records organized, and were falling behind on sales. We searched for weeks for a CRM / Service Industry type software solution and once we came upon Service Box, we knew this was the fit for our business. Since implementing it in our business, our sales and admin team have saved countless hours of time thanks to Service Box.

Recommendations to other buyers: It is an amazing tool, specialized for any business operating in the service industry. Most other CRM systems are designed for product/sales industries.

Vendor Response

by Jobbox Software on August 04, 2016

Thanks Curtis, We hope that ServiceBox continues to make your business better and more organized. We are committed to make this the best product out there for service companies!

Use it every day and works fine

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Use it to do time sheets and work orders so on knit does the job and that's all I need it for and to submit

Cons: There is nothing off the top of my head that I can think of to complain about right know other then sometimes the app is slow but could be the wifi

Vendor Response

by Jobbox Software on April 03, 2018

Hi Eric,
Thanks for your comments, we are happy to hear that ServiceBox has been helping you in your business.
If at times the app is slow - please feel free to use the feedback button and let our support team know what you were doing. If there is something that they can find to speed it up they are happy to look into it. If it is the wi-fi, unfortunately, that is out of our hands.
Hope you have a great day!
Your ServiceBox Team

Service platform for service techs and the office.

Mar 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Intuivite nature that allows even the most senior of our techs to easily operate the platform at a level they are comfortable with.

Cons: Lack of server speed/bandwidth, and an In ability to connect what could be a better scheduler to Gmail calendar.

Vendor Response

by Jobbox Software on April 03, 2018

Hi Michael,
Thank you for your time in completing your review on ServiceBox. Our team has met with others from your office and definitely have taken your suggestions back. I can't guarantee when they will be implemented but they are on our list for our developers who are constantly working to improve the system.
Hope you have a great day and if you do need anything else from else, please let me know.
Thanks,
Your ServiceBox Team

This is My Review

Oct 05, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and navigation. Very user friendly in my experience.

Cons: Sometimes there is long lag times, not sure if it is the actual software or the internet provider.

Overall: I have had a very positive experience with Service Box to date. I find it very user friendly and easy to navigate. The only thing that I might want a little quicker is the support replies, sometimes it takes quite a while to hear back and there has been occasion where I have not received a reply at all. Other than that it has been wonderful thus far.

Recommendations to other buyers: Not at this time.

Vendor Response

by Jobbox Software on October 12, 2016

Hello Patricia,
Thank you for taking the time to review ServiceBox and share your experience with the software. Our apologies if we did not get back to you for a support issue that you had quickly. Please e-mail us at support@jobboxsoft.com when you have an issue and we will get back to you as soon as possible.
On our end we have been working on some system optimization so if you were experiencing some lag lately it could have been do to this. We have finished the work though so hopefully you will have already seen an improvement.
If there is anything else please don't hesitate to contact us.
Thanks,
Your ServiceBox Team

As I see it

Jan 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and navigation through the program.

Cons: Sometimes there are time delays which can be frustrating.

Overall: I use this application every day for work and find that it works quite well for me. I am looking forward to some further training to see what I may be missing if anything.

Vendor Response

by Jobbox Software on January 17, 2017

Hi Patricia,
Thanks for taking the time to let us know that ServiceBox works well for you. We are always happy to hear how we may be able to serve you better.
When you are in the program, go to the Feedback button at the bottom of the page and let us know what training items we could provide to help you with ServiceBox.
We look forward to hearing from you and help you as you continue to use our software.
Your ServiceBox Team!

Servicebox software

Feb 04, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and multi function capability

Cons: Price point

Overall: I have been using servicebox for almost a year now and it is a great tool to have for creating work orders. I have had customers tell me how professional the work orders look and how easy it is to quickly review the work we performed.

Recommendations to other buyers: Great product with great features and ease of use

Vendor Response

by Jobbox Software on February 07, 2017

Hi Shaun,
Thanks so much for taking the time to review ServiceBox and let us know your thoughts. We are so happy to hear that not only has it made things more organised for your office but also that your customers have noticed a difference.
We welcome any feedback you have and look forward to continuing to work with you.
Have a fabulous day!
Your ServiceBox Team

Make this a phone app

Dec 12, 2016
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Organization

Cons: Hard to use on a phone

Overall: Service box is one of the better products I've used for work and hours, but it's easier to pick out things I don't like over anything else. I don't have time to update my hours over a computer so it's all on the iPhone. Would be a lot nicer in an app. It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website. Buttons are all really small and it's not obvious if you are checked in. Would like something to pop up bold or have a colored button to indicate that you are signed in.

Vendor Response

by Jobbox Software on December 12, 2016

Hi Mason,
Thanks for taking your time to review ServiceBox and let us know how we could make ServiceBox better. We are constantly working to improve our product and I have passed along your comments to our development team.
Any time you have suggestions for us we are happy to hear what would make your job easier. On the home screen on your phone, there is a feedback button and there you can send us your comments in the future and we will do what we can to make life simpler.
Hope you have a great day!
Your ServiceBox Team

Great software

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has basically everything we need to make our business flow perfectly.

The mobile app is great for on the road.

Cons: Nothing so far.

Could use an email/text alert to customers regarding their upcoming appointments (a week and day before in advance) but I believe Service Box will be adding this feature in the future.

Vendor Response

by Jobbox Software on April 03, 2018

Hi Amy,
We are happy to have your team onboard and so good to hear that everything, including the app has been working great for your business.
We do have an "En-Route" feature that you can use to tell customers that you are on your way to the job and you could use it a day before as the flexibility of ServiceBox allows you to use the feature in different ways. If you would like additional information on setting this up, please contact our support team using the feedback section in ServiceBox and they will be happy to show you how to do that.
Have a great day and we look forward to continuing to work with you.
Your ServiceBox Team

Easy to use. Works great. A little slow to respond at times but not unusable.

Apr 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Ability to perform all tasks from smartphone. Intergration with other software platforms.

Cons: At times the program runs fairly slow. It has seemed to improve as of the past month. Not much to complain about other than that.

Overall: Mobile functions. Ability to attached pictures and documents. Quotes.

Vendor Response

by Jobbox Software on April 10, 2018

Hi George,
Thank you for taking the time to share about your experience with ServiceBox, we are happy to know that the system is working great for you!
Your ServiceBox Team

Great online dispatching and invoicing system

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the main reason was the it linked with quickbooks. i now do not have to schedule jobs and then invoice. it is all done from one platform.

Cons: I have noticed that sometimes the system will lag/slow down. can be frustrating at times but it does not happen that much.

Vendor Response

by Jobbox Software on April 09, 2018

Thanks for sharing your comments! We are happy to hear that you have found the system to be beneficial and that it allows you to get everything done in one platform.

I moved my information myself with little problem and the staff at service pro are great

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and setup. I like the dual window. Having the scheduler up and the other side to create new events makes it easier to use

Cons: My outside staff are having some functionality problems signing in and out of jobs

The outstanding work is a little frustrating but I know I a can work with my sales lady and service pro to tweak it

Overall: I am able to leave the office more often and my staff can book jobs

Vendor Response

by Jobbox Software on April 03, 2018

Hi Karen,
Thank you for taking the time to review ServiceBox and to share your experience with others.
It is great to hear that things are going well but we would definitely be happy to work with you further to help you tweak your set up and make it easier for you and your team. I know things have been busy in your office, but let me know when you are free and we can get it looked after.
Have a great day!
Your ServiceBox Team

Exceptional service, Easy to use software

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Everything from invoicing, quoting, dispatching all in one place. Connects with accounting software.

Cons: Nothing at this time.

ServiceBox is very quick to respond to issues.

Vendor Response

by Jobbox Software on April 03, 2018

Hi Brent,
It has been great working with you so far and we are happy that the system has been a success for you. If you do have any questions, you know how to reach us!
Thanks,
Your ServiceBox Team

**CUSTOMER SERVICE 10+ STARS!

May 25, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Our HVAC company implemented ServiceBox, due to the features offered, but mainly because of the customer service. I naturally expected that once we signed up the help would fade away, but that was not the case whatsoever. The team at ServiceBox work hard, and are diligent at following up with a call, email or text within a very short amount of time, if not immediately. It is obvious that they work well together, as they each have their own assets they bring to the table. In addition, ServiceBox is flexible and customizable, with a clean, easy to view and understand the User Interface.

Cons: No Application as of yet. Once the application is finished, it will be a top notch program for sure.

ServiceBox

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Accessibility is great - you can always look at your work orders from anywhere

Cons: Can lag at times and lose service; bugs with uploading

user freindly

Apr 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: being able to keep sage 50 and the eas of doing invoices.

Being able to have great note re each job.

Cons: some times you can not down load your pictures, and at time there servier is slow.

Sometimes having to wait for wifi to work with the service.

Vendor Response

by Jobbox Software on April 05, 2018

Hi Darin,
Thank you for taking the time to share your thoughts about ServiceBox and we are happy to hear that you have found it user friendly.
You mentioned in your review that sometime you cannot download photos, if this happens would you please take a moment to send a quick note to our support team in the feedback are of the system. This will allow them to find out why this is happening for you and if there is something that we can do to resolve it for you.
Have a great day!
Your ServiceBox Team

We have had a good experience so far. The program seems to be a good fit for our plumbing service.

Apr 03, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The efficiencies that would will gain by using the system. Integrating the quoting, assigning, invoicing of each job vs manual paper process.

Cons: I would like to contact technical support directly. I called a couple of times and could not get through to any physical person.

Overall: Efficiency's gained by stream lining our quoting, assigning, invoicing and closing off jobs in the accounting program.

Vendor Response

by Jobbox Software on April 09, 2018

Hi Tommy,
Thank you for taking the time to review your experience of ServiceBox this far and the efficiencies that you are seeing.
I have passed along to our support team your comments.
Have a wonderful day!
Your ServiceBox Team

Easy to Use

Oct 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy

Cons: Sometimes slow being on the browser. Can't use when you have no service.

Overall: This is a very easy to use program. If you can't find something you can easily look and find it! For the few months we have been on this it has been great!

Vendor Response

by Jobbox Software on October 12, 2016

Shasity,
Thank you for taking a few minutes to share the positive experience you had had since coming on board with ServiceBox. Sometimes I know it is hard to believe that a software will make such a difference in a short time but having this confirmation that it really does make a difference is great.
Have a wonderful day!
Your ServiceBox Team

It is nice to be able to have everything in one place where everyone can access and share data.

Mar 29, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: There is a lot of information that can be shared and tracked easily by multiple people. You are also able to upload and download data in pdf form.

Cons: We are not able to link our QuickBooks account in order to generate quotes and invoices. That would be great!

Vendor Response

by Jobbox Software on April 04, 2018

Hi Mya,
Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you.
Quickbooks can definitely be linked for you to be able to export your invoices to accounting. I will be in contact with you to schedule a time when we can meet and get that looked after for you.
I look forward to connecting with you shortly.
Have a great day!
Your ServiceBox Team

Needs an app

Jan 16, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: All the features

Cons: Pauses a few seconds after ever tapled button.

Overall: Great service but trying to do every thing off a phone or tablet browser, the navigation is difficult and takes a few seconds for ever button tapped to register. A play store or app store app specifically design for these devices would be recommended and appreciated.

Vendor Response

by Jobbox Software on February 07, 2017

Hi Christian,
Thank you for taking the time to review ServiceBox and provide your thoughts.
We have tried to be in touch with you as we would love to hear from you how we could make things easier for you but we haven't been able to connect. Please give us a call at 1 888 727 4983 or use the feedback option in the system to let us know how we can make your life better when it comes to ServiceBox.
We look forward to hearing from you.
Sincerely,
Your ServiceBox Team

Service Box Platform is Excellent

Mar 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Service Box platform has been excellent in stream lining our companies performance. It has given us the ability to be far more flexible and efficient in our approach to service work providing both our customers and us substantial time savings. There has been enormous benefits in all aspects of how we manage our company and its work flow, the primary one being able to access any company information at any point in time from anywhere. The system it self is easy to train staff with and is not bulky and overwhelming like others on the market. I feel this product would be an asset to any service orientated company.

Vendor Response

by Jobbox Software on March 29, 2016

Thanks Jon! We are thrilled that you have found such sucess using Service Box and look forward to continuing to work with you.

Service box review

Jan 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Comments: Service box is a good program I have recommended it to other organizations

I like how it is constantly being upgraded and it fits very well with the industry that I'm in

I wish that the emails had worked out a little bit better for us but ultimately we did come up with a solution

Vendor Response

by Jobbox Software on February 07, 2017

Hi Greg,
Thank you for taking the time review ServiceBox! We are thankful for the referrals you have made on our behalf and so happy to hear the program is working well for you.
We are happy that you found a solution for your e-mails. We realise that it wasn't an issue with ServiceBox on that but we are happy none the less that things are going smoothly for your business.
Have a wonderful day!
Your ServiceBox Team

Solar Company

Dec 12, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: The software works very well to fit our needs. The most important feature the software is lacking, in my opinion, is mobile notification. We have noticed that our colleagues sometimes miss To Do's and Work Order's do to the lack of this feature.

Vendor Response

by Jobbox Software on December 13, 2016

Good Morning Mitchell,
Thank you for taking the time to share your opinion of ServiceBox. I have submitted your request to our development team and we have added it to our list of future developments.
Have a great day and if you need anything else, there is always the feedback button in the software where you can share your opinions with us.
Thanks,
Your ServiceBox Team

Paperless

Oct 11, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

Comments: At first the learning curve was long, but like anything else the more I used it the better, still getting used to some of the feature. I would to find work order by date as well, so if a work order job number is not known, but the date is, it would be easier to find. I wish I had know about this when I had my business.

Vendor Response

by Jobbox Software on October 21, 2016

Hi Bill,
It was great to talk to you this morning and I am happy to say that you can search for a workorder by date. I sent you an e-mail after we talked so if you have any additional questions please let me know.
Thanks for taking the time to share your review with others.
Your ServiceBox Team

Work Software

Oct 05, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: We use this software for work and it is great that everything is all together in one place. However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.

Vendor Response

by Jobbox Software on October 11, 2016

Hi Sydney,
Thanks so much for sharing your experience, we are happy to have you onboard. We are working on some optimisation of the software and this should improve your experience. Please don't hesitate to contact us at support@jobboxsoft.com if you need anything or have any additional feedback for us.
Your ServiceBox Team

Handy but glitchy

Oct 11, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: It's a good tool to have, but encounters errors fairly frequently. They are usually resolved within a day, but they do hinder current operations. Also when looking ahead in the schedule it will always return to the current day after backing out of a different days appointment details which gets more inconvenient the further ahead you go as you then need to click thru the days till you get back to the day you were looking at. Overall decent though.

Vendor Response

by Jobbox Software on October 18, 2016

Hello Adam,
Thank you for taking the time to let us know your thoughts. During the past month we have been working on system optimization and we apologize if you have noticed some errors while working. We trust that this has now been taken care of and the second phase of this will be handled so as not to cause additional trouble for users. We appreciated your patience as we completed this work.
We have taken note of your request and have added it into our development list. If there is anything else that you would like to share with us, we welcome your opinion and you can e-mail us at support@jobboxsoft.com
Thanks again and have a great day.
Your ServiceBox Team