# ServiceBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceBox the right Field Service Management solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136363/ServiceBox/reviews --- ServiceBox 4.3 (168) [View alternatives](https://www.capterra.com/p/136363/ServiceBox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceBox Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Kv Kurt v Assistant PlumberLuxury Goods & Jewelry, 11 - 50 employeesUsed the software for: Less than 6 months. “It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info and ability to add pics.“ October 23, 2025 BS Benjamin S OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of the features, it becomes time consuming and difficult making changes on the same formats, such as adjusting a specific note on a recurring work order, removing or adding a check box on created checklists, ect.“ May 22, 2025 AR Anna R Client CoordinatorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that we all have the information that we need.“ October 23, 2025 tw todd w general mangerSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “emails sent out end up in spam for a lot of our existing clients, meaning they do not pay their invoices without extra manual work.“ August 27, 2025 TG Tarek G ManagerGlass, Ceramics & Concrete, 11 - 50 employeesUsed the software for: More than 2 years. “I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP systems.“ October 23, 2025 TB Tyler B HVACConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “The result is still confusion, wasted time, duplicate or erroneous entries of notes or units that admins will need to override and fix anyway.“ May 28, 2025 FZ Frank Z ElectricianElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 1-2 years. “it helps me to put hours and notes more efficiently, easier to review the notes when i need to, and also it keeps the info forever“ October 22, 2025 CM Claudette M BookkeeperConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale takes time while the customer is waiting.“ November 14, 2024 ## Showing most helpful reviews Showing 1-25 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jodi H. Used the software for: Less than 6 months ### "\*\*CUSTOMER SERVICE 10+ STARS!" May 25, 2017 5.0 Pros Our HVAC company implemented ServiceBox, due to the features offered, but mainly because of the customer service. I naturally expected that once we signed up the help would fade away, but that was not the case whatsoever. The team at ServiceBox work hard, and are diligent at following up with a call, email or text within a very short amount of time, if not immediately. It is obvious that they work well together, as they each have their own assets they bring to the table. In addition, ServiceBox is flexible and customizable, with a clean, easy to view and understand the User Interface. Cons No Application as of yet. Once the application is finished, it will be a top notch program for sure. Review Source BS Benjamin S. Owner Construction Used the software for: 2+ years ### "Awesome Work Order Management Software Perfect For Service Work" May 22, 2025 5.0 I signed up with service box after trying out some other work order management softwares that simply didn't have the layout, functionality, or features that service box did. I recall an in depth conversation with \[sensitive content hidden\] where as overwhelmed as i was after discussing all of my needs, and how Service box fills those needs and more, I was reassured that it is very practical to use it as a work order management software and ease into the advanced features as your need arises. I also worked directly with \[sensitive content hidden\] having customizations made to fit my specific needs, so Service box is able to and willing to implement specific customer modifications as needed. I have, and still, recommend service box to everyone I can, because its a fantastic software. Pros What sold me on Service Box was the ease of use, all of the features it is capable of and how service oriented the software / product offered is Cons With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of the features, it becomes time consuming and difficult making changes on the same formats, such as adjusting a specific note on a recurring work order, removing or adding a check box on created checklists, ect. Switched from [Field Promax](https://www.capterra.com/p/135694/Field-Promax/) I needed a much more advanced service work order management software and SB more than immediately filled that gap Review Source MM Mark M. Manager Building Materials Used the software for: 2+ years ### "Good but not Great" October 23, 2025 3.0 Overall pretty good but would be great if it had inventory management with multiple vendor ability and bin locations. Pros Ease of use. Program is relatively simple and great for smaller businesses. I really like the design of the schedule. Cons No inventory control to manage products sold, Lots or error messages and it has become very slow at times. Like the program has to wake itself up every morning. Review Source Response from Jobbox Software November 6, 2025 Hi Mark, Thanks for taking the time to review us. We’re glad to hear you find ServiceBox easy to use and appreciate the scheduling design. If you’re open to it, we’d love the chance to connect directly and troubleshoot these problems with you. You can submit a ticket through the app, and we will reach out to you. Thanks again, your feedback helps us make ServiceBox better for everyone. CB Caitlyn B. Office Administration Construction Used the software for: 2+ years ### "Love the Customer Service" February 14, 2025 5.0 Very friendly customer service, very user friendly. I would recommend it to any company (big or small) looking for a new system! Pros We love the fact you can customize what you need. All the variations of the forms. They call quarterly just to check to see if there are any issues. They have great customer service, everyone there is overly friendly! Cons The only thing we would like to see is in the scheduler is a way to easily see different technicians schedules. Right now you just put appointments in on the schedule its all mashed together on the day, luckily we also have a paper schedule where we right down which tech and truck is on which run. Our old system did this however it was very old and we needed to update, we have used ServiceBox for a few years now and have gotten used to not being able to schedule on specific runs. Nobody likes change but we are ok with it. But dont let this sway you against ServiceBox, we knew this going into it and it didnt stop us. Their customer service outweighed this small minor inconvenience. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Program was very old and unable to be updated / supported. Review Source Response from Jobbox Software February 17, 2025 Hi Caitlyn. Thanks for this generous review, and the suggestions. Are you aware that the Scheduler actually has a switch that allows you to see the info you're hoping to see? The view you're talking about where everyone's schedule is included in a single column is called the "Normal" view. But if you click the "Toggle Mode" button in the top right corner, it will switch to the "Dispatcher" view, where each technician has their own column and their daily activities are laid out clearly, by the hour. Check it out! LO Lia O. Vice President Construction Used the software for: Less than 6 months ### "The Whole Package. A Game Changer for our Company!" May 22, 2025 5.0 Training and company implementation was comprehensive - our hands we're held the whole time. Pricing is very affordable - considering the amount of time saved when implemented. Overall - our decision to go with ServiceBox is a game changer. Pros I love that everything is in one location & we've gone completely paperless. Scheduling, work Orders, invoicing, packing slips, timesheets...the list goes on! Our office is like a well-oiled machine now. Cons My only wish is that the web portion of the app was in app form. That would be amazing - but it is completely functional how it is now. It would just make it a bit easier to access from mobiles. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) One program does it all, and one price. We also made our company paperless at this time. Review Source Response from Jobbox Software May 23, 2025 Thanks for these kind words. Yes, we have an eye on updating the app to get off the browser, but we're glad this is working for you in the meantime. We appreciate you. OS Omolaja S. Overhead crane technician Construction Used the software for: 1-2 years ### "Service box rules!!!" May 22, 2025 5.0 Pretty decent software overall. I’ve noticed major improvements over a short period. Helps to know the company listens and fixes issues promptly Pros Ease of use. Button press response is smooth. Storage is decent enough for adding images etc. Customer service is quite helpful when we have down time. Cons Some lagging is experienced but a reset usually takes care of it. Had storage issues a while back, some previously uploaded images couldn’t be found. Switched from [Fluix](https://www.capterra.com/p/141488/Document-Workflow-Software/) Service box is a better product for my what we do and it integrated well with our inventory and job scope Management practices. Review Source Response from Jobbox Software May 27, 2025 Good morning Omolaja. Thanks for these kind words, we really appreciate you taking the time to write this. I'm really sorry to hear about the storage issue, this is the first time I've heard that specific feedback. If an image is lost that you need, please don't hesitate to reach out to support. There may be an easy solution. I hope you have a wonderful and profitable summer! JJ Jocelynn J. Plumbing Heating Mechanical Construction Used the software for: 2+ years ### "Service Box is a Great App " August 13, 2025 5.0 Service Box is great, it has everything you need for a daily day of work. If we have any issues we send a ticket in and we get a response the same day. The team is really great and very helpful on resolving any issues. Service Box works well with Sage Accounting when syncing invoices instead of manually inputting into Sage, all we have to do is sync . Once Again it saves times for all employees. I strongly recommend if you don't have Service Box get it, the cost is very fair and well worth it in the long run. Pros There are a 5 things we like MOST about Service Box. Workorders, employees are able to take photos and attach, checkin and outs are addressed, material used. All information is applied and stored in the workorder. We can schedule workers daily, or future time and dates so they know as soon as they are scheduled. The app is easy to learn as it usually only takes a few hours to go over and figure out what information goes where. Quotes can be converted to workorders then to an invoice, and you don't have to manually add anything. This really help save time for all employees Timesheets are easy available for employees. Service Box works well with both Sage Software and Quickbooks. Cons At this time I do not have anything to address that we least like. If we have any issues on the app they get back to us and help fix anything. Review Source Response from Jobbox Software August 18, 2025 Hey Jocelyn thanks so much for these kind words. We find it very gratifying to read reports like this, because this is exactly the effect we hope to have on the industry, and on our customers' individual days and ventures. Very happy to hear it. We hope you have a great rest of the summer. TG Tarek G. Manager Glass, Ceramics & Concrete Used the software for: 2+ years ### "Reasonable Value for Money" October 23, 2025 4.0 Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects). I believe it offers reasonable value for money. Pros Overall, it is user-friendly and requires minimal training. I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP systems. Cons The scheduler requires significant improvements. Additionally, the application can be slow and unresponsive at times, and the reporting functionality also needs substantial enhancements. Review Source Response from Jobbox Software November 6, 2025 Hey Tarek, thanks for this review and for the kind words! I have good news for you about the scheduler. We are about to complete an update specifically for the scheduler. We will send you an email with more details shortly. Regarding the unresponsiveness, could you please submit a ticket through the app so we can investigate the issue for you? Have a wonderful day, and thanks again. JS Joel S. Sales Marketing Lead Transportation/Trucking/Railroad Used the software for: 2+ years ### "ServiceBox is great for Sales" May 26, 2025 5.0 ServiceBox has been a huge factor in our productivity in our company. We have been able to capture everything from Notes, 3rd Party Quotes, and Photos of our job sites to make it easier for our Sales Team to help support our Field Staff. Pros I love how I can switch back and forth between Quotes and Work Orders and how they are linked together for finding information for my Sales Team. The transition is seamless. Cons I wish there was more functionality to pull data from all fields of text when searching for keywords. I would also like more filter options when searching, such as dates, relevance, Quotes and Work Orders. Review Source Response from Jobbox Software May 28, 2025 Hi Joel, thanks for taking the time to review us and for the kind words. I think I have some good news for you! We did a giant overhaul of our search options this past year, and I think most of what you're hoping for is currently available. Here's 4 tips to help you: 1. In your work order list, click on the small "advanced criteria" button under the search bar to see filters related to all manner of details. 2. In your "Settings", go to "work order" > "work order list settings" to enable all sorts of extra options in the lists you can pull up. 3. Where possible, use the master global search bar on your ServiceBox homepage, which was revamped last year to very quickly pull up anything from names, to dates, to work order numbers based on the first few letters or numbers you type. And... 4. We published a help article called "Advanced Filter Options in ServiceBox Work Order List Screen" that I think will answer a lot of your questions. I hope this helps Joel. Thanks again! TL Trevor L. Construction Electrician Construction Used the software for: 1-2 years ### "Technician approved." August 12, 2025 5.0 As a technician, i love using Service box. I came from a paper copy company to a service box company, the learning curve wasnt too stessful or time consuming; over a few weeks became very fluent in all aspects of it. Inputting material and time is easy . Pros As a technician, very easy to read the work order, get location information and it then links to google maps to navigate there. Cons Logs me out 1 or 2 times per week, just have to log back in but just the inconvenience of doing it is annoying Review Source Response from Jobbox Software August 14, 2025 Hi Trevor, thanks for this review. We appreciate the feedback! The unwanted logouts are troubling...I'll bring that to the attention of our support team. It might also be worth you submitting a help ticket using the black "help" button on your UI, in case the team can show you an easy fix. I hope you have a great week, and thanks again for the review. BE Bryan E. Service Manager Construction Used the software for: 1-2 years ### "Great Application" February 14, 2025 5.0 It has been a very good application for our business. We are a small business and only have a couple of technicians in the field. The cost for our needs is one of the best in the market. Customer support is also very good. Pros Its versatility and comprehensive capabilities. Easy to use interface. Accessible from any location. Cons Very little wrong with the application. Sometimes the mobile interface can be touchy or clumsy by touching the wrong link or button. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceBox Price per user. The application has a lot of the same features of others, but the cost is lower than others. Review Source Response from Jobbox Software February 17, 2025 Hi Bryan, we really appreciate this review, thank you. A new mobile app is actually on the docket, though it's down the road a ways. We're very glad to hear ServiceBox is helping you. TS Travis S. Manager IT Telecommunications Used the software for: 2+ years ### "Service box review TTCC" December 2, 2024 5.0 For the most part, it's good it helps keep our company organized and on track and the price is not bad either. Pros I use the scheduler to organize my crew and keep track of where they are going. Cons The app on the iPhone does not work great, so I ended up using the browser on my phone as it saves the location. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Prices in the USD was not great so ended up looking for an option in CAD Review Source Response from Jobbox Software December 9, 2024 Hey Travis thanks for the review. We really appreciate the kind words. Yes, an app rebuild is on our radar though it is lower on the development queue. We're hoping to uplift that experience and add an offline mode in the future. DB Desiree B. Office Manager Glass, Ceramics & Concrete Used the software for: 1-2 years ### "Short Survey" September 9, 2024 3.0 Training was great! For the most part SB is good. We have customized it to work for us. Pros The ease of billing from the quote to invoice. Cons Technical support. Everything is online thus causing much downtime when an issue arises. Scheduling takes way more time than it should. There is no audit trail captured. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceBox We liked that it was 100% a Canadian company. Review Source Response from Jobbox Software September 16, 2024 Hi Desiree. Thank you very much for taking the time to review us. In terms of technical support, it’s true we have a full menu of online videos and articles people can consult, but we also have a Help button on the UI that puts you in contact with a living, breathing human being. Have you tried using that button to create a support ticket? Generally a person will respond to you within 24 hours. In regards to scheduling, the desktop version of ServiceBox contains a suite of scheduling views and options, including a drag and drop feature that allows you to schedule and dispatch dozens of employees per minute. Conversely, the mobile app was developed for the  technicians receiving those dispatch notices, and doesn’t contain that same suite of services. So if you’re scheduling from the mobile app, you may want to switch to an iPad and use the more agile desktop version. DB Donald B. Field Sales and Service Construction Used the software for: 6-12 months ### "1 star. Not my favorite layout or UX" October 23, 2025 5.0 it has slowed down my ability to perform exceptional service in a timely fashion. too many bugs and issues Pros the ability to store photos in the database is a plus, but the software doesn't function as it should. it always chooses to save to job site regardless of what tab i have added the attachment through Cons it flows terribly. it does not run well on a smartphone and on PC you lose the ability to sign forms without having an accessory pad. Review Source Response from Jobbox Software November 6, 2025 Hi Donald, We’re really sorry to hear you’ve had a less-than-ideal experience. That’s not the standard we aim for. We appreciate you pointing out the photo and signature issues. If you’re open to it, we’d love the chance to connect directly and troubleshoot these problems with you. You can submit a ticket through the app, and we will reach out to you. Thanks again, your feedback helps us make ServiceBox better for everyone. JS Jeremy S. Electrician Construction Used the software for: 1-2 years ### "ServiceBox makes our work flow simpler" May 22, 2025 5.0 My experience has been largely positive with very few hiccups or steep learning curves. I think it is a well thought out and managed application. Pros I think the standout feature of ServiceBox is the integration of all our necessary workflow items in one product; timesheets, work orders, material tracking and the ability to attach jobsite photos an notes as well as a to do list. Everything is intuitive and self-explanatory. Cons I would like to see development of native apps for iOS and Android as opposed to launchers for the web app. Additionally I would like to see a better viewing option for hours logged on a job, the single scroll box can be cumbersome on longer jobs with many months of entries to scroll through, perhaps a sort by date/name etc. Review Source Response from Jobbox Software May 23, 2025 Hey Jeremy, thanks for this review. Our goal is to make software that is as helpful as possible to our partners in the Trades, so it gives us real pleasure to hear that it's working for you. I'll pass your feedback on to the development team, thanks for that. Have a wonderful summer. BM Brianna M. Parts and Service Coordinator Construction Used the software for: 1-2 years ### "Service Box is Great!" May 22, 2025 4.0 Pros It is very easy to learn and use. It is used for our business and we love it! It is great that everyone can have access to it and we can use it for so many things. Cons Sometimes it glitches but not too often. It also is really easy to accidentally click something so maybe adding some secondary "are you sure" type things so things aren't accidentally added or deleted. Review Source Response from Jobbox Software May 23, 2025 Hey Brianna, thanks for this feedback, and for the kind words. I'll pass on your note to the development team. Have a great week. BT Ben T. Havx Accounting Used the software for: 6-12 months ### "Great tool" October 22, 2025 5.0 Its great and i like using so much. This is a great program that i like using so much. Its realy great Pros This is a great service i love it very much. Its fun and fast. Helps me alot . I tell all my friend's Cons Down times are not fun. I need to be connected all the time and can aford downtimes. These are not good Review Source Response from Jobbox Software November 6, 2025 Hi Ben, thank you for the review and the kind words. We totally agree that downtimes are not fun, we weren't having fun that day either! Since September, we have implemented additional internal policies to enhance communication with staff and customers during outages. Have a wonderful day, and thanks again. JV Justin V. HVAC tech Construction Used the software for: 1-2 years ### "Service box review" May 23, 2025 4.0 Overall it is a very good app. It’s easy to share customer and job site information with other technicians. Pros Organization of the app. Many different features to use. Makes finding things for certain job sites easy. Cons Font is small and makes it difficult to read. Can be especially difficult when trying to read your work notes. Review Source Response from Jobbox Software May 27, 2025 Hi Justin, thanks for these kind words. Font size makes for a tricky balance when we're trying to add all the things to a page that our customers tell us they want and need. But your point is well taken, and I'll add your feedback to my notes for the support staff. We really appreciate you, thanks for being our customer. CM Claudette M. Bookkeeper Construction Used the software for: 6-12 months ### "Service Box is a great" November 14, 2024 4.0 Pros the scheduling for multiple technicians and adjusting on the fly as required. Cons not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale takes time while the customer is waiting. Review Source Response from Jobbox Software December 9, 2024 Hi Claudette. You're right that ServiceBox isn't designed as a point-of-sale software...we're a CRM for scheduling, tracking and invoicing new work. We connect well to accounting programs for easy transfer, but we're not a standalone accounting software ourselves...our invoices are always attached to a work order. Having said that, it's an interesting ask to create a standalone invoice option for point-of-sale purchases, where companies are already using our product for other things. I see how that could benefit you. I believe our customer success specialist has spoken with you about this (or so I'm told) and I encourage you to add this idea to our Feature Request page if you haven't already. Thanks for the review. GH Greg H. President Telecommunications Used the software for: 1-2 years ### "Top Tech Communications Corp" November 14, 2024 4.0 Pros The mobile app allows our guys to check and work from anywhere. Cons Integration with PO. Does not work well. Review Source Response from Jobbox Software November 21, 2024 Hey thanks for this review Greg. We appreciate the kind words. I'll make a note of the PO observation. Have a great week! GH Gail H. Office Admin Construction Used the software for: 2+ years ### "Service Box Review" September 10, 2024 5.0 It seems to be very reliable. Customers can read there invoice well. You are able to put lots of information in various areas that you may need for future. Pros It's easy to use and clear. You are able to put in a lot of information both on the back end and for the customer. Cons Pricing. It would be nice to have an up to date pricing. It remembers some prices, but it seems it remembers the wrong ones. Review Source Response from Jobbox Software September 17, 2024 Thanks for taking the time to review us Gail, we appreciate of the positive feedback. I spoke to our customer success team about the pricing issue, and they said it would be good to go over your settings with one of our experts. Changing the prices of items, either in inventory, or as a materials add-on to the invoice, should be a fairly simple procedure for anyone with the correct permissions, and those changes will definitely stick. Please submit a ticket using the "help" button on your SB desktop, and if you like, ask specifically for Scott, who I also spoke with today. We would love to help you resolve this. MR Maksim R. technical support Computer & Network Security Used the software for: Less than 6 months ### "professional service" October 30, 2024 5.0 professional service with further support for a fair price Pros professionalism and attention to detail. Cons unfortunately no onsite support in another province Review Source Response from Jobbox Software November 7, 2024 Hi Maksim, thanks so much for the excellent review. It's true that our technicians don't usually make house calls, but we will always strive to support you within 24 hours, online or over the phone when we receive a ticket. We greatly appreciate you. LC Lynn C. Office Manager Consumer Services Used the software for: 2+ years ### "Awesome software" September 22, 2022 4.0 This software has saved alot of money on printing paper work orders and scheduling the guys. They use to have to come in every morning to get paper copies of work orders now they just go straight to the job site assigned to them. They also use to submit manual timesheets Now everything is in the program automatically when they fill our their work orders. We have seen a big increase in billable hours. Alot less down time. Pros The ease of use is the best. So easy to create and track work orders. The job costing feature is awesome Saves us so much time. The time tracker is awesome as well. When it's time for payroll everything is there. Program has many great features and the support team are awesome at finding solutions for any problem you may have. Cons The only things we don't like is that you can view your materials library in the program itself. You have to export it to excel to view your whole library and clean up any items you no longer wish to have in there and then re-import it in Service Box. Reason for choosing ServiceBox We chose as a team because it was the most flexible and the most feasible one with the best features Review Source CH Cody H. Owner Utilities Used the software for: 1-2 years ### "Good program. The app is not useful. No direction on how to use." March 28, 2018 5.0 Attaching pictures. Tracking our technicians check in and check outs. Easy invoicing and creating work orders. Creating customer data base was great. Pros The ability to add pictures to invoices. The navigating of the site is amazing. Easy to teach and we were able to develop a manual quickly. Invoices and work orders are tracked for what stage they are at. Easy to identify which work orders are not complete or require invoicing. Customer data base is easy to search. Cons Limited reports available. No abity to attach pictures to units. Pictures are hard to track and easily identify. Reminders are not easily seen and used by the admin and staff . Requesting custom reports is annoying. All work order options should be available in a report. We should also be easily able to view all notes easily for each jobsite, regardless of work order the note was made on. Review Source Response from Jobbox Software April 3, 2018 Hi Cody, You have provided us with some great feedback here and we appreciate it. Our development team is constantly working to make the system even better and your comments will help us continue to do that. I have put the items that you listed in the list of customer requests for them to use. I can say that we have many things upcoming in our next releases and I believe that these you will find beneficial. One thing I can clarify is that all notes can be easily viewed by jobsite by selecting notes from within an individual work order, job site or other areas. If you would like, please give our support team a call when you have a moment at 888 727 4983 and they will be happy to go through that further with you as well as discuss how reminders can be used better in your work flow. As far as the app, we have recognized that we could have done a better job of releasing it with additional documentation and we are working to improve that now. Thank you, Your ServiceBox Team NW Neysa W. Accounts Manager Used the software for: 6-12 months ### "Best choice for a Canadian based company" March 28, 2018 4.0 Pros After trying a couple of US based service software programs with no success we found ServiceBox and it's been working great. Service Box syncs wonderfully with our Quickbooks (Canadian desktop version), we didn't experience any of the tax integration issues that we had with the US companies. The support team response is very quick, and often they will follow up by both email and phone. The software is simple and intuitive; our technicians picked it up with very minimal training. It has been very convenient for both office staff and techs to have the clients historical data at their fingertips. With the ability to add pictures, create maintenance lists and record timesheets we have become entirely paperless - and all data is updated in real time so we are able to operate more efficiently! Cons Some improvements that we would like to see: more options for reporting (or more custom reports), a fully functional app (where all SB tasks can be performed from within the app), a redesign of the scheduler (adding a search and/or sort function, increasing size of display for the work orders that are in queue, ability to see to dos that are attached to the work order) Review Source Response from Jobbox Software April 4, 2018 Hi Neysa, Thank you for taking the time to review ServiceBox and share your comments with us. We are happy to hear that the system has been working great for you and was easy to get started with. I have taken all of your comments and sent them off to our development team so that they can use them as they continue to work in the system. It is through feedback like this that we are able to grow and continue to meet the needs of your business so thank you! Have a wonderful day! Your ServiceBox Team Similar Products Featured