# ServiceBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceBox the right Field Service Management solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136363/ServiceBox/reviews --- ServiceBox 4.3 (168) [View alternatives](https://www.capterra.com/p/136363/ServiceBox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ServiceBox Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews AR Anna R Client CoordinatorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that we all have the information that we need.“ October 23, 2025 BS Benjamin S OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of the features, it becomes time consuming and difficult making changes on the same formats, such as adjusting a specific note on a recurring work order, removing or adding a check box on created checklists, ect.“ May 22, 2025 Kv Kurt v Assistant PlumberLuxury Goods & Jewelry, 11 - 50 employeesUsed the software for: Less than 6 months. “It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info and ability to add pics.“ October 23, 2025 tw todd w general mangerSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “emails sent out end up in spam for a lot of our existing clients, meaning they do not pay their invoices without extra manual work.“ August 27, 2025 TG Tarek G ManagerGlass, Ceramics & Concrete, 11 - 50 employeesUsed the software for: More than 2 years. “I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP systems.“ October 23, 2025 CM Claudette M BookkeeperConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale takes time while the customer is waiting.“ November 14, 2024 JJ Jocelynn J Plumbing Heating MechanicalConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Service Box works well with Sage Accounting when syncing invoices instead of manually inputting into Sage, all we have to do is sync . “ August 13, 2025 HT Hau T Service ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Software only work online, so if you have no internet or cell coverage you won't be able to do anything.“ August 13, 2025 ## Showing most helpful reviews Showing 1-25 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jodi H. Used the software for: Less than 6 months ### "\*\*CUSTOMER SERVICE 10+ STARS!" May 25, 2017 5.0 Pros Our HVAC company implemented ServiceBox, due to the features offered, but mainly because of the customer service. I naturally expected that once we signed up the help would fade away, but that was not the case whatsoever. The team at ServiceBox work hard, and are diligent at following up with a call, email or text within a very short amount of time, if not immediately. It is obvious that they work well together, as they each have their own assets they bring to the table. In addition, ServiceBox is flexible and customizable, with a clean, easy to view and understand the User Interface. Cons No Application as of yet. Once the application is finished, it will be a top notch program for sure. Review Source BS Benjamin S. Owner Construction Used the software for: 2+ years ### "Awesome Work Order Management Software Perfect For Service Work" May 22, 2025 5.0 I signed up with service box after trying out some other work order management softwares that simply didn't have the layout, functionality, or features that service box did. I recall an in depth conversation with \[sensitive content hidden\] where as overwhelmed as i was after discussing all of my needs, and how Service box fills those needs and more, I was reassured that it is very practical to use it as a work order management software and ease into the advanced features as your need arises. I also worked directly with \[sensitive content hidden\] having customizations made to fit my specific needs, so Service box is able to and willing to implement specific customer modifications as needed. I have, and still, recommend service box to everyone I can, because its a fantastic software. Pros What sold me on Service Box was the ease of use, all of the features it is capable of and how service oriented the software / product offered is Cons With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of the features, it becomes time consuming and difficult making changes on the same formats, such as adjusting a specific note on a recurring work order, removing or adding a check box on created checklists, ect. Switched from [Field Promax](https://www.capterra.com/p/135694/Field-Promax/) I needed a much more advanced service work order management software and SB more than immediately filled that gap Review Source MM Mark M. Manager Building Materials Used the software for: 2+ years ### "Good but not Great" October 23, 2025 3.0 Overall pretty good but would be great if it had inventory management with multiple vendor ability and bin locations. Pros Ease of use. Program is relatively simple and great for smaller businesses. I really like the design of the schedule. Cons No inventory control to manage products sold, Lots or error messages and it has become very slow at times. Like the program has to wake itself up every morning. Review Source Response from Jobbox Software November 6, 2025 Hi Mark, Thanks for taking the time to review us. We’re glad to hear you find ServiceBox easy to use and appreciate the scheduling design. If you’re open to it, we’d love the chance to connect directly and troubleshoot these problems with you. You can submit a ticket through the app, and we will reach out to you. Thanks again, your feedback helps us make ServiceBox better for everyone. OS Omolaja S. Overhead crane technician Construction Used the software for: 1-2 years ### "Service box rules!!!" May 22, 2025 5.0 Pretty decent software overall. I’ve noticed major improvements over a short period. Helps to know the company listens and fixes issues promptly Pros Ease of use. Button press response is smooth. Storage is decent enough for adding images etc. Customer service is quite helpful when we have down time. Cons Some lagging is experienced but a reset usually takes care of it. Had storage issues a while back, some previously uploaded images couldn’t be found. Switched from [Fluix](https://www.capterra.com/p/141488/fluix/) Service box is a better product for my what we do and it integrated well with our inventory and job scope Management practices. Review Source Response from Jobbox Software May 27, 2025 Good morning Omolaja. Thanks for these kind words, we really appreciate you taking the time to write this. I'm really sorry to hear about the storage issue, this is the first time I've heard that specific feedback. If an image is lost that you need, please don't hesitate to reach out to support. There may be an easy solution. I hope you have a wonderful and profitable summer! LO Lia O. Vice President Construction Used the software for: Less than 6 months ### "The Whole Package. A Game Changer for our Company!" May 22, 2025 5.0 Training and company implementation was comprehensive - our hands we're held the whole time. Pricing is very affordable - considering the amount of time saved when implemented. Overall - our decision to go with ServiceBox is a game changer. Pros I love that everything is in one location & we've gone completely paperless. Scheduling, work Orders, invoicing, packing slips, timesheets...the list goes on! Our office is like a well-oiled machine now. Cons My only wish is that the web portion of the app was in app form. That would be amazing - but it is completely functional how it is now. It would just make it a bit easier to access from mobiles. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) One program does it all, and one price. We also made our company paperless at this time. Review Source Response from Jobbox Software May 23, 2025 Thanks for these kind words. Yes, we have an eye on updating the app to get off the browser, but we're glad this is working for you in the meantime. We appreciate you. CB Caitlyn B. Office Administration Construction Used the software for: 2+ years ### "Love the Customer Service" February 14, 2025 5.0 Very friendly customer service, very user friendly. I would recommend it to any company (big or small) looking for a new system! Pros We love the fact you can customize what you need. All the variations of the forms. They call quarterly just to check to see if there are any issues. They have great customer service, everyone there is overly friendly! Cons The only thing we would like to see is in the scheduler is a way to easily see different technicians schedules. Right now you just put appointments in on the schedule its all mashed together on the day, luckily we also have a paper schedule where we right down which tech and truck is on which run. Our old system did this however it was very old and we needed to update, we have used ServiceBox for a few years now and have gotten used to not being able to schedule on specific runs. Nobody likes change but we are ok with it. But dont let this sway you against ServiceBox, we knew this going into it and it didnt stop us. Their customer service outweighed this small minor inconvenience. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Program was very old and unable to be updated / supported. Review Source Response from Jobbox Software February 17, 2025 Hi Caitlyn. Thanks for this generous review, and the suggestions. Are you aware that the Scheduler actually has a switch that allows you to see the info you're hoping to see? The view you're talking about where everyone's schedule is included in a single column is called the "Normal" view. But if you click the "Toggle Mode" button in the top right corner, it will switch to the "Dispatcher" view, where each technician has their own column and their daily activities are laid out clearly, by the hour. Check it out! TG Tarek G. Manager Glass, Ceramics & Concrete Used the software for: 2+ years ### "Reasonable Value for Money" October 23, 2025 4.0 Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects). I believe it offers reasonable value for money. Pros Overall, it is user-friendly and requires minimal training. I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP systems. Cons The scheduler requires significant improvements. Additionally, the application can be slow and unresponsive at times, and the reporting functionality also needs substantial enhancements. Review Source Response from Jobbox Software November 6, 2025 Hey Tarek, thanks for this review and for the kind words! I have good news for you about the scheduler. We are about to complete an update specifically for the scheduler. We will send you an email with more details shortly. Regarding the unresponsiveness, could you please submit a ticket through the app so we can investigate the issue for you? Have a wonderful day, and thanks again. DD Don D. General Manager Facilities Services Used the software for: Less than 6 months ### "Just Starting" October 26, 2025 4.0 Low, we have been engaged with ServiceBox for a while, but the implementation has been delayed due to our internal issues Pros Connectivity of different processes, the ability to tie quotes, WO, parts, inventory and invoicing all in on field. Cons Still learning the good and bad as we are just turning on, while I am sure we will come across some issues/processes that are not our favorite, we need to try and use what the system has first. Review Source Response from Jobbox Software November 6, 2025 Hey Don, thanks for this review, and welcome to ServiceBox! I hope that the more you use our features, the more benefits you will start to see. ServiceBox is highly customizable, which means it can take some time to master. I notice you have recently had some training sessions. I hope you found them helpful. Have a wonderful day, and thanks again. SO Stefanee O. Office Admin Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Good Software With Room to Grow" November 10, 2025 4.0 I would definitely use this platform again, though there is always room for improvement. Was easy to keep the schedule and invoicing organized. A bit of a learning curve at first, but once you are using the system, its a solid tool for managing service-based work. Pros Was easy to create progress invoices. Wouldn't accidentally double charge for material/labour. Entering material and labour on a job was always dated. Time sheets were easy to manage. Cons Struggled with the online payment portal. Customer service was always hit or miss. Could never get a quick reply. Reports were not very user friendly. Would be nice if there were more automations, like follow ups on invoices. Review Source Response from Jobbox Software December 11, 2025 Hi Stefanee, thanks for the review and kind words. We're happy to hear that ServiceBox has been working for you and your company. We agree that there is always room for improvement, and we will share your feedback with the team. Thank you again for being part of the ServiceBox community. Have a wonderful day! PR Phoebee R. Office Administration Consumer Services Used the software for: 1-2 years ### "Convenience of ServiceBox " October 24, 2025 4.0 SB has made a huge difference in the amount of paperwork we don't have piling up. It's nice to have all information on our customers in one convenient location. Pros I find Service box to be easy to use and understand and if there is a problem someone is always available to help and answer your questions. Reasonably priced as well. Cons Would be nice if statements could be sent through SB, and it would be nice if you could choose the date. Review Source Response from Jobbox Software November 6, 2025 Hey Phoebee, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the statements change in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. BE Bryan E. Service Manager Construction Used the software for: 1-2 years ### "Great Application" February 14, 2025 5.0 It has been a very good application for our business. We are a small business and only have a couple of technicians in the field. The cost for our needs is one of the best in the market. Customer support is also very good. Pros Its versatility and comprehensive capabilities. Easy to use interface. Accessible from any location. Cons Very little wrong with the application. Sometimes the mobile interface can be touchy or clumsy by touching the wrong link or button. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceBox Price per user. The application has a lot of the same features of others, but the cost is lower than others. Review Source Response from Jobbox Software February 17, 2025 Hi Bryan, we really appreciate this review, thank you. A new mobile app is actually on the docket, though it's down the road a ways. We're very glad to hear ServiceBox is helping you. JP Justin P. Plumber Construction Used the software for: 6-12 months ### "Not impressed " September 5, 2024 3.0 Not great, we used jobber before however and my experience was much better. Not to be rude, I’m sorry. Pros I quite enjoy the color blue that is on the app Cons Why when I first open the app it takes me to alerts page? Everytime I go on the app I have to the web I don’t use the alerts page waste of time. Way to many options and buttons are much small, don’t get me wrong options are great but I don’t use very many and buttons are so small I accidentally hit the wrong buttons, more time wasted. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) The company I’m at became too large for jobber Review Source Response from Jobbox Software September 12, 2024 Hi Justin. Thanks for leaving the review. The good news is that there will be a redevelopment of our app that includes an offline version, though sadly there are other programming priorities and the new app won't be happening right away. I talked with one of our developers today and asked about the Alerts page being the default homepage, because in our desktop you can choose which page serves as your homepage. Some prefer the scheduler, some prefer the work order list, etc. She confirmed that you're right...Alerts is the current default homepage in the mobile app bc its the most commonly used. But she agreed that in the future remodel of the app it will make sense to give users the same freedom they currently enjoy with the desktop version. I can't guarantee the buttons will get bigger, because we have to have more options available in order to be the type of software people turn to when Jobber fails them. But changing layout is an option and thanks for getting us thinking about it. MB Michael B. Service Manager Environmental Services Used the software for: 2+ years ### "Take it from a Seasoned Service Box user in the HVAC service field." September 24, 2020 5.0 I was part of selecting this product for a company I previously worked at, and developed for up to 25 users. It was the highlight of the great things about that company, so it was an easy decision to use at the new company I recently assisted in starting up from nothing. Started setup on a Tuesday, about an hour to complete the main setup, by Thursday I was filling out work orders and invoicing, the following Monday setup Stripe, and away to the races we went. Excellent support as well, the JobBoxSoftware team is incredible. Pros Mechanics love the ease of use and understanding, as well as the clients can easily read the mechanics notes and pictures since it’s all digital. In this industry, client and employee retention are the most 2 important things to growth. Happy employees having the tools at their The reporting allows for reconciling invoices and work orders. Stripe Credit Card Payment system was easy to setup, low cost and has really helped open up opportunities to easily solve our client’s problems without having to necessarily go through the credit app process. Cons The default settings at initial setup allow for basic user tiers to delete clients, job sites, and work orders. It’s important to make this distinction before adding new users to the platform, an easy fix for the support team, but something to be aware of. The map link to job site, sometimes uses the bill to address, instead of the job site. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) Reason for choosing ServiceBox Ease of use, low price buy in, with monthly subscription that was easy to opt out of if we so desired. Review Source Response from Jobbox Software September 30, 2020 Hi Michael, Thank you for the raving review. It is very important for us here at ServiceBox to have our customers beyond satisfied with our product. It is fantastic to hear that your techs in the field are using our system and enjoying it. Our goal is to make sure that everyone using ServiceBox is enjoying it. If you ever have any ideas for us to improve on, or you are having an issue or bugs, please do not hesitate to shoot us a message using the feedback button. Have a wonderful day, Your ServiceBox Team DN Dwight N. Office manager Construction Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best! :)" September 4, 2024 4.0 Overall, I again, can't say enough how much the support team has been. Any issue whether we call or email, we get answered in a timely fashion. Pros \[sensitive content hidden\] She was / is an amazing support member! (all the support crew is great too) Cons Not having someone come in, in person to do an initial sit down one on one. Alternatives considered [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Reason for choosing ServiceBox Better support and just made more sense with the type of contract work we do here at RRG. Review Source Response from Jobbox Software September 10, 2024 Hi Dwight, thanks for this review. I'm glad your support experience has met a high standard, we definitely want our customers to feel appreciated and have the best experience possible. RT Riley T. Owner Construction Used the software for: 2+ years ### "Long standing customer review " May 22, 2025 5.0 Been with them for almost 6 years now. Don't plan on going anywhere. We get a lot of value out of this program. Pros Always updating there features and good tech support. Works well with quick books. Overall no real complaints Cons It can be slow some times. We have team of roughly 50 but only 9 use it all day on the computer this is where we notice it. Review Source Response from Jobbox Software May 27, 2025 Hey Riley, thanks so much for this kind review, we really appreciate it. I'll pass on your feedback about the slowness to our support team...not sure what's going on there. If it becomes a problem, please don't hesitate to reach out to the support team at support@getservicebox.com. There may be an easy fix. MM Massimo M. HVAC Construction Used the software for: 1-2 years ### "Service box review " May 22, 2025 4.0 My overall experience with service box has been great there is very minimal issues. And almost every function works great. Especially being able to look at past work orders Pros Very easy to use and when writing work orders very simple. As well when adding in time to jobs automatically sinks to your work orders. It is perfect Cons Had to get used to typing work orders as my mind thinks faster then my hands. So wasn’t able to use service as quick Review Source Response from Jobbox Software May 23, 2025 Hey Massimo, thanks for this great review. I totally hear you about typing versus writing. I work in tech and still like a pad of paper and a pen at times. :) But the amount of places where you can simply press a button to convert a quote to work order, or work order to invoice, or invoice to payment option will hopefully make that typing worthwhile. Greatly appreciate the time you took to respond, and I hope you have a great summer. DH Dan H. Plumber Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Jump into service box" May 22, 2025 4.0 Very easy to use makes the office more streamlined. Easy to see what your day will be when all calls are in the schedule Pros No paperwork keeps every thing organized and great to see whatbwas done at last call through the work notes. Cons Need more dropbox options. Can be very slow when out in the counties or in dead spot areas. And not a fan of having multiple people touching my screen to get signatures. Review Source Response from Jobbox Software May 23, 2025 Hey Dan, thanks so much for this review. We're looking into developing an offline mode that will solve your dead spot issues, but that's admittedly down the development queue a ways. We greatly appreciate you and your kind words. Have a great week! KV Kurt V. Assistant Plumber Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Well rounded daily job site info hub" October 23, 2025 4.0 Overall it makes my day to day so much easier with everything on my phone. If the office keeps up with good job notes and contact info, i can go completely paperless. Pros It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info and ability to add pics. Cons Using the app it loads the homepage everytime where I want it to load the last page I was at so I dont have to go through and find my job site info agsin and again every time. Review Source Response from Jobbox Software November 6, 2025 Hey Kurt, thanks for this review and for the kind words! EH Ethan H. Telecommunications Specialist Information Technology and Services Used the software for: 1-2 years ### "Great Job Tracker" November 14, 2024 4.0 The times I've had to contact support have been quick and easy. I enjoy the time/job tracking (good to know where people are at). Find it a pretty good experience overall. Pros Multiple logins (app and browser), reminder of current checked in job. The scheduler is easy to update and add events or work orders. Cons Layout of the mobile app mostly. Only really good for checking in and out of work orders. I would like to access customer data and the timesheets easier while I'm out and about. Review Source Response from Jobbox Software November 21, 2024 Hey Ethan, thanks for this feedback, we appreciate it. Yes, we are eyeing a revamp of the mobile app down the road, although we have some other development priorities for the time being. We appreciate you! Havea a great week. MT Mandy T. Owner Consumer Services Used the software for: 1-2 years ### "Servicebox very user friendly!" November 13, 2024 5.0 Overall a positive experience so far! Very happy with it. Pros I like that it is super user friendly, and the support team is always pleasant, responsive and helpful. Cons There are a few features I would like to add to the software, but overall I am really happy with the work arounds that \[sensitive content hidden\] has given me each time I come to her with a concern. Also, price jumps quite a but at each tier - would be nice if we could pay by exact number of users and not "up to" Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceBox easiest to use, great service and support Review Source Response from Jobbox Software November 22, 2024 Hi Mandy. Thanks for taking the time to fill out this review, and for all the positive comments. I hope you're submitting your feature ideas on our Feature Request page (in the drop down menu under your username, on the top right of your page). Our developers check in with that page regularly as we make decisions what to upgrade next. We really appreciate you as a customer, and hope you have a wonderful holiday season! NW Nat W. Foreman Facilities Services Used the software for: 1-2 years ### "Happy customer" November 13, 2024 4.0 Been a positive change for organization of work orders and billing Pros As you add time to work orders automatically creates your timesheet. Cons You can’t look back at workorders that have been invoiced as a tech it’s nice to look back to see what has been done previously. You can look at work notes in history tab for previous work orders but be nice to see the actual old work order. Review Source Response from Jobbox Software December 5, 2024 We really appreciate this Nat thank you, and we're so glad that the work order and timesheet functionalities fit your needs. SS Sudhanshu S. Telecom Analyst Telecommunications Used the software for: 1-2 years ### "Great Experience" November 13, 2024 5.0 It's a good experience, user friendly and convenient. Pros Ease to use, tabs are pretty accessible. Good one Cons To be honest never had any issue till this date. Review Source Response from Jobbox Software December 5, 2024 Thank you so much Sudhanshu, we appreciate the kind words. GW GARRICK W. PRESIDENT Retail Used the software for: 1-2 years ### "GREAT PLATFORM!!!" September 4, 2024 5.0 ME AND MY COMPANY ENJOY THE EASE OF USE. Pros ME AND MY COMPANY ENJOY THE EASE OF USE. Cons IT TAKES TECHINICAL SUPPORT SOMETIME TO GET BACK TO YOU ON ISSUES OR INQUIRES Review Source Response from Jobbox Software September 10, 2024 Hi Garrick, thanks so much for the review. I'm glad ServiceBox is working for you. But I'm concerned to hear that support has taken its time to respond to you, because quick support responses are a core company value, and that's not a criticism we hear very often. I'll send you a copy of this response privately through Capterra so you can email me directly about specific concerns. KR Kelsey R. Office Manager Used the software for: 2+ years ### "ServiceBox has helped us streamline our company to perform our jobs more efficiently." April 2, 2018 4.0 Pros It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require. Cons It does not automatically prompt you to save changes. This has been a big issue for our technicians using their iPads and here in the office. We have found that it is not efficient for applying payments. There is alot of room for error and switching of screens. This should be changed so that it updates the paid status in all areas. The search function is inconsistent. Some of the customers do not appear in the search bar, we have to search manually in the customer list. There has also been issues with this searching invoice and work order numbers. Review Source Response from Jobbox Software April 5, 2018 Hi Kelsey, Thank you for taking the time to submit your review for ServiceBox. Your comments, both pros and cons, are much appreciated as it lets us know we are doing a great job but you have provided some great feedback for how we can improve things. When it comes to prompting changes to be saved and searching I have passed the notes along to our development team so that they can consider these items as they work on the system. When it comes to payments, there are some automation items that we can set up that might help you with this. I will take some time to review your account and then give you a call to discuss how we may be able to implement these for you. Hope you have a great day and look forward to connecting with you soon! Your ServiceBox Team BB Brian B. Owner Environmental Services Used the software for: 2+ years ### "Review" December 16, 2022 3.0 Works fairly well when it works, but was constantly logging techs out every few weeks or so.Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the desktop, their IT department has never bee able to solve the issue Pros cannot answer, wants a 40 character answer Cons Takes too long to get help on issues, once a ticket is submitted, there is no real time help to solve problems, which can severely impact access to the system The Help menu they have, often times do not connect to issues requested Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.