# ServiceBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceBox the right Field Service Management solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136363/ServiceBox/reviews --- ServiceBox 4.3 (168) [View alternatives](https://www.capterra.com/p/136363/ServiceBox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceBox Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Responsive and helpful support team 87% positive reviews out of 39 Most reviewers describe customer support as friendly, quick to respond, and effective at resolving issues promptly. Frequent technical glitches and slowdowns 78% negative reviews out of 32 Most reviewers indicate bugs and issues cause slow performance, system lag, and frustrating interruptions during daily operations. Intuitive and simple interface 82% positive reviews out of 28 Most users report ease of use makes daily tasks straightforward, with a user-friendly layout and simple navigation. ## Showing most helpful reviews Showing 1-25 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jodi H. Used the software for: Less than 6 months ### "\*\*CUSTOMER SERVICE 10+ STARS!" May 25, 2017 5.0 Pros Our HVAC company implemented ServiceBox, due to the features offered, but mainly because of the customer service. I naturally expected that once we signed up the help would fade away, but that was not the case whatsoever. The team at ServiceBox work hard, and are diligent at following up with a call, email or text within a very short amount of time, if not immediately. It is obvious that they work well together, as they each have their own assets they bring to the table. In addition, ServiceBox is flexible and customizable, with a clean, easy to view and understand the User Interface. Cons No Application as of yet. Once the application is finished, it will be a top notch program for sure. Review Source BS Benjamin S. Owner Construction Used the software for: 2+ years ### "Awesome Work Order Management Software Perfect For Service Work" May 22, 2025 5.0 I signed up with service box after trying out some other work order management softwares that simply didn't have the layout, functionality, or features that service box did. I recall an in depth conversation with \[sensitive content hidden\] where as overwhelmed as i was after discussing all of my needs, and how Service box fills those needs and more, I was reassured that it is very practical to use it as a work order management software and ease into the advanced features as your need arises. I also worked directly with \[sensitive content hidden\] having customizations made to fit my specific needs, so Service box is able to and willing to implement specific customer modifications as needed. I have, and still, recommend service box to everyone I can, because its a fantastic software. Pros What sold me on Service Box was the ease of use, all of the features it is capable of and how service oriented the software / product offered is Cons With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of the features, it becomes time consuming and difficult making changes on the same formats, such as adjusting a specific note on a recurring work order, removing or adding a check box on created checklists, ect. Switched from [Field Promax](https://www.capterra.com/p/135694/Field-Promax/) I needed a much more advanced service work order management software and SB more than immediately filled that gap Review Source MM Mark M. Manager Building Materials Used the software for: 2+ years ### "Good but not Great" October 23, 2025 3.0 Overall pretty good but would be great if it had inventory management with multiple vendor ability and bin locations. Pros Ease of use. Program is relatively simple and great for smaller businesses. I really like the design of the schedule. Cons No inventory control to manage products sold, Lots or error messages and it has become very slow at times. Like the program has to wake itself up every morning. Review Source Response from Jobbox Software November 6, 2025 Hi Mark, Thanks for taking the time to review us. We’re glad to hear you find ServiceBox easy to use and appreciate the scheduling design. If you’re open to it, we’d love the chance to connect directly and troubleshoot these problems with you. You can submit a ticket through the app, and we will reach out to you. Thanks again, your feedback helps us make ServiceBox better for everyone. LO Lia O. Vice President Construction Used the software for: Less than 6 months ### "The Whole Package. A Game Changer for our Company!" May 22, 2025 5.0 Training and company implementation was comprehensive - our hands we're held the whole time. Pricing is very affordable - considering the amount of time saved when implemented. Overall - our decision to go with ServiceBox is a game changer. Pros I love that everything is in one location & we've gone completely paperless. Scheduling, work Orders, invoicing, packing slips, timesheets...the list goes on! Our office is like a well-oiled machine now. Cons My only wish is that the web portion of the app was in app form. That would be amazing - but it is completely functional how it is now. It would just make it a bit easier to access from mobiles. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) One program does it all, and one price. We also made our company paperless at this time. Review Source Response from Jobbox Software May 23, 2025 Thanks for these kind words. Yes, we have an eye on updating the app to get off the browser, but we're glad this is working for you in the meantime. We appreciate you. OS Omolaja S. Overhead crane technician Construction Used the software for: 1-2 years ### "Service box rules!!!" May 22, 2025 5.0 Pretty decent software overall. I’ve noticed major improvements over a short period. Helps to know the company listens and fixes issues promptly Pros Ease of use. Button press response is smooth. Storage is decent enough for adding images etc. Customer service is quite helpful when we have down time. Cons Some lagging is experienced but a reset usually takes care of it. Had storage issues a while back, some previously uploaded images couldn’t be found. Switched from [Fluix](https://www.capterra.com/p/141488/fluix/) Service box is a better product for my what we do and it integrated well with our inventory and job scope Management practices. Review Source Response from Jobbox Software May 27, 2025 Good morning Omolaja. Thanks for these kind words, we really appreciate you taking the time to write this. I'm really sorry to hear about the storage issue, this is the first time I've heard that specific feedback. If an image is lost that you need, please don't hesitate to reach out to support. There may be an easy solution. I hope you have a wonderful and profitable summer! CB Caitlyn B. Office Administration Construction Used the software for: 2+ years ### "Love the Customer Service" February 14, 2025 5.0 Very friendly customer service, very user friendly. I would recommend it to any company (big or small) looking for a new system! Pros We love the fact you can customize what you need. All the variations of the forms. They call quarterly just to check to see if there are any issues. They have great customer service, everyone there is overly friendly! Cons The only thing we would like to see is in the scheduler is a way to easily see different technicians schedules. Right now you just put appointments in on the schedule its all mashed together on the day, luckily we also have a paper schedule where we right down which tech and truck is on which run. Our old system did this however it was very old and we needed to update, we have used ServiceBox for a few years now and have gotten used to not being able to schedule on specific runs. Nobody likes change but we are ok with it. But dont let this sway you against ServiceBox, we knew this going into it and it didnt stop us. Their customer service outweighed this small minor inconvenience. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Program was very old and unable to be updated / supported. Review Source Response from Jobbox Software February 17, 2025 Hi Caitlyn. Thanks for this generous review, and the suggestions. Are you aware that the Scheduler actually has a switch that allows you to see the info you're hoping to see? The view you're talking about where everyone's schedule is included in a single column is called the "Normal" view. But if you click the "Toggle Mode" button in the top right corner, it will switch to the "Dispatcher" view, where each technician has their own column and their daily activities are laid out clearly, by the hour. Check it out! JJ Jocelynn J. Plumbing Heating Mechanical Construction Used the software for: 2+ years ### "Service Box is a Great App " August 13, 2025 5.0 Service Box is great, it has everything you need for a daily day of work. If we have any issues we send a ticket in and we get a response the same day. The team is really great and very helpful on resolving any issues. Service Box works well with Sage Accounting when syncing invoices instead of manually inputting into Sage, all we have to do is sync . Once Again it saves times for all employees. I strongly recommend if you don't have Service Box get it, the cost is very fair and well worth it in the long run. Pros There are a 5 things we like MOST about Service Box. Workorders, employees are able to take photos and attach, checkin and outs are addressed, material used. All information is applied and stored in the workorder. We can schedule workers daily, or future time and dates so they know as soon as they are scheduled. The app is easy to learn as it usually only takes a few hours to go over and figure out what information goes where. Quotes can be converted to workorders then to an invoice, and you don't have to manually add anything. This really help save time for all employees Timesheets are easy available for employees. Service Box works well with both Sage Software and Quickbooks. Cons At this time I do not have anything to address that we least like. If we have any issues on the app they get back to us and help fix anything. Review Source Response from Jobbox Software August 18, 2025 Hey Jocelyn thanks so much for these kind words. We find it very gratifying to read reports like this, because this is exactly the effect we hope to have on the industry, and on our customers' individual days and ventures. Very happy to hear it. We hope you have a great rest of the summer. TG Tarek G. Manager Glass, Ceramics & Concrete Used the software for: 2+ years ### "Reasonable Value for Money" October 23, 2025 4.0 Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects). I believe it offers reasonable value for money. Pros Overall, it is user-friendly and requires minimal training. I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP systems. Cons The scheduler requires significant improvements. Additionally, the application can be slow and unresponsive at times, and the reporting functionality also needs substantial enhancements. Review Source Response from Jobbox Software November 6, 2025 Hey Tarek, thanks for this review and for the kind words! I have good news for you about the scheduler. We are about to complete an update specifically for the scheduler. We will send you an email with more details shortly. Regarding the unresponsiveness, could you please submit a ticket through the app so we can investigate the issue for you? Have a wonderful day, and thanks again. DD Don D. General Manager Facilities Services Used the software for: Less than 6 months ### "Just Starting" October 26, 2025 4.0 Low, we have been engaged with ServiceBox for a while, but the implementation has been delayed due to our internal issues Pros Connectivity of different processes, the ability to tie quotes, WO, parts, inventory and invoicing all in on field. Cons Still learning the good and bad as we are just turning on, while I am sure we will come across some issues/processes that are not our favorite, we need to try and use what the system has first. Review Source Response from Jobbox Software November 6, 2025 Hey Don, thanks for this review, and welcome to ServiceBox! I hope that the more you use our features, the more benefits you will start to see. ServiceBox is highly customizable, which means it can take some time to master. I notice you have recently had some training sessions. I hope you found them helpful. Have a wonderful day, and thanks again. TL Trevor L. Construction Electrician Construction Used the software for: 1-2 years ### "Technician approved." August 12, 2025 5.0 As a technician, i love using Service box. I came from a paper copy company to a service box company, the learning curve wasnt too stessful or time consuming; over a few weeks became very fluent in all aspects of it. Inputting material and time is easy . Pros As a technician, very easy to read the work order, get location information and it then links to google maps to navigate there. Cons Logs me out 1 or 2 times per week, just have to log back in but just the inconvenience of doing it is annoying Review Source Response from Jobbox Software August 14, 2025 Hi Trevor, thanks for this review. We appreciate the feedback! The unwanted logouts are troubling...I'll bring that to the attention of our support team. It might also be worth you submitting a help ticket using the black "help" button on your UI, in case the team can show you an easy fix. I hope you have a great week, and thanks again for the review. TS Travis S. Manager IT Telecommunications Used the software for: 2+ years ### "Service box review TTCC" December 2, 2024 5.0 For the most part, it's good it helps keep our company organized and on track and the price is not bad either. Pros I use the scheduler to organize my crew and keep track of where they are going. Cons The app on the iPhone does not work great, so I ended up using the browser on my phone as it saves the location. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Prices in the USD was not great so ended up looking for an option in CAD Review Source Response from Jobbox Software December 9, 2024 Hey Travis thanks for the review. We really appreciate the kind words. Yes, an app rebuild is on our radar though it is lower on the development queue. We're hoping to uplift that experience and add an offline mode in the future. GV Gary V. HVAC senior service technician Facilities Services Used the software for: 6-12 months ### "It's great product I recommend it to anybody in trades type of work" May 22, 2025 5.0 I think it's been great our \[sensitive content hidden\] can manipulate things and do what needs to be done and the communication between him and the people at service box is great Pros I like the fact that along with adding the information on the job that it also includes the labor and the appropriate purchase order number. And that we can also adjust the look of each work order as to include other items such as refrigerant recovery amounts, etc. I also like how you can do a search function on different properties to pull up the work orders for just those properties and you don't have to scroll through all the work orders that have been done until you find that particular work order. Cons I really haven't found anything that I dislike about it so far if there has been any hiccups or questions they've been able to handle them and customize things to our needs. Review Source Response from Jobbox Software May 23, 2025 Wow Gary, thanks for this great review, we're so glad things are working out well for our company and the software is helping you. I noticed you gave us a 3/10 in the "likelihood to recommend" category...is that intentional? If so, please contact our team at support@getservicebox.com and let them know about any frustrations you're experiencing and we'll get you fixed up. We appreciate you, and hope you have a stellar week. DB Dave B. Owner Construction Used the software for: 2+ years ### "Great product " February 14, 2025 5.0 Service box has been great for the most part. Everything is at the touch of a button. I can keep track of all my workers by just going into the app and if needed change or transfer jobs to different technicians. Pros I love the fact that it’s paperless as an owner I can schedule my guys with out having them back at the shop. Having them check in and check out and adding pics and notes to the service box is a huge plus as well just to protect my guys and my business if there is a conflict with billing or the job. Cons Getting kicked out after being logged in for some time and forgetting my pass word lol I don’t like when I make a quote for a customer and when sent it breaks down all materials and such. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Less chance to lose valuable information Review Source Response from Jobbox Software February 18, 2025 Hey Dave, thanks for the review! We greatly appreciate it, and we're glad to hear it's working for your company. DH Dan H. Plumber Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Jump into service box" May 22, 2025 4.0 Very easy to use makes the office more streamlined. Easy to see what your day will be when all calls are in the schedule Pros No paperwork keeps every thing organized and great to see whatbwas done at last call through the work notes. Cons Need more dropbox options. Can be very slow when out in the counties or in dead spot areas. And not a fan of having multiple people touching my screen to get signatures. Review Source Response from Jobbox Software May 23, 2025 Hey Dan, thanks so much for this review. We're looking into developing an offline mode that will solve your dead spot issues, but that's admittedly down the development queue a ways. We greatly appreciate you and your kind words. Have a great week! BS Brandon S. Refrigeration Mechanic Construction Used the software for: 1-2 years ### "Service box review" May 22, 2025 4.0 It is a great service that allows techs to stay organized and get the info they need almost instantly. Pros You are able to review and administer past service calls and other techs can reference that data base. Cons The switchover and getting used to typing out on a phone can be difficult at times. I can write faster then I can type. Review Source Response from Jobbox Software May 23, 2025 Hey Brandon, thanks for this kind review. I totally understand about the typing/writing...my personal to do lists at home are still on a pad of paper. But our hope is that the 3-click conversions from quote to work order, and work order to invoice, etc., eliminates enough duplication that the typing is worth it. Greatly appreciate you, and have a great week. CP Chris P. Project Manager Security and Investigations Used the software for: 6-12 months ### "I like ServiceBox and I would recommend it to a friend" May 22, 2025 5.0 I have no problem using ServiceBox and it works easily on my mobile device. It’s very rare that I have to restart the service. Pros Once I learned it, it is very easy to use. Clicking between quotes and work orders is easy as well. Nice design. Cons The way our system requires QuickBooks be a part of the payment process. It would be better if I was able to receive money as well. Review Source Response from Jobbox Software May 28, 2025 Hey Chris thanks so much for these kind words. We patch to softwares like Sage and Quickbooks so people can easily transfer ServiceBox info into their preferred accounting program with a single button click, BUT that's a courtesy we provide, not a requirement. If this is a priority concern for you, I'd encourage you to contact support and they may be able to give you what you're hoping for within the existing framework. Thanks so much for writing, and have a good week. EH Ethan H. Telecommunications Specialist Information Technology and Services Used the software for: 1-2 years ### "Great Job Tracker" November 14, 2024 4.0 The times I've had to contact support have been quick and easy. I enjoy the time/job tracking (good to know where people are at). Find it a pretty good experience overall. Pros Multiple logins (app and browser), reminder of current checked in job. The scheduler is easy to update and add events or work orders. Cons Layout of the mobile app mostly. Only really good for checking in and out of work orders. I would like to access customer data and the timesheets easier while I'm out and about. Review Source Response from Jobbox Software November 21, 2024 Hey Ethan, thanks for this feedback, we appreciate it. Yes, we are eyeing a revamp of the mobile app down the road, although we have some other development priorities for the time being. We appreciate you! Havea a great week. CM Claudette M. Bookkeeper Construction Used the software for: 6-12 months ### "Service Box is a great" November 14, 2024 4.0 Pros the scheduling for multiple technicians and adjusting on the fly as required. Cons not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale takes time while the customer is waiting. Review Source Response from Jobbox Software December 9, 2024 Hi Claudette. You're right that ServiceBox isn't designed as a point-of-sale software...we're a CRM for scheduling, tracking and invoicing new work. We connect well to accounting programs for easy transfer, but we're not a standalone accounting software ourselves...our invoices are always attached to a work order. Having said that, it's an interesting ask to create a standalone invoice option for point-of-sale purchases, where companies are already using our product for other things. I see how that could benefit you. I believe our customer success specialist has spoken with you about this (or so I'm told) and I encourage you to add this idea to our Feature Request page if you haven't already. Thanks for the review. OM Odale M. Fire Alarm Tech Construction Used the software for: 6-12 months ### "Service Box Review " November 13, 2024 3.0 Its been pretty good ,It seems pretty everyrhing ,Im hoping there can be a function where,reports can be pushed out to my email. Pros The fact that you can see all the previous notes left by other users.Our company creates a ticket and we can see past users notes. Cons I wish I could put images directly on my report ,instead of a separate window Review Source Response from Jobbox Software December 9, 2024 Hi Odale, thanks for giving us the review. It may surprise you to know we actually CAN create a report template for you that pushes information out to you by email. You can request this add-on feature through our support team, at support@getservicebox.com. SS Sudhanshu S. Telecom Analyst Telecommunications Used the software for: 1-2 years ### "Great Experience" November 13, 2024 5.0 It's a good experience, user friendly and convenient. Pros Ease to use, tabs are pretty accessible. Good one Cons To be honest never had any issue till this date. Review Source Response from Jobbox Software December 5, 2024 Thank you so much Sudhanshu, we appreciate the kind words. GH Gail H. Office Admin Construction Used the software for: 2+ years ### "Service Box Review" September 10, 2024 5.0 It seems to be very reliable. Customers can read there invoice well. You are able to put lots of information in various areas that you may need for future. Pros It's easy to use and clear. You are able to put in a lot of information both on the back end and for the customer. Cons Pricing. It would be nice to have an up to date pricing. It remembers some prices, but it seems it remembers the wrong ones. Review Source Response from Jobbox Software September 17, 2024 Thanks for taking the time to review us Gail, we appreciate of the positive feedback. I spoke to our customer success team about the pricing issue, and they said it would be good to go over your settings with one of our experts. Changing the prices of items, either in inventory, or as a materials add-on to the invoice, should be a fairly simple procedure for anyone with the correct permissions, and those changes will definitely stick. Please submit a ticket using the "help" button on your SB desktop, and if you like, ask specifically for Scott, who I also spoke with today. We would love to help you resolve this. MR Maksim R. technical support Computer & Network Security Used the software for: Less than 6 months ### "professional service" October 30, 2024 5.0 professional service with further support for a fair price Pros professionalism and attention to detail. Cons unfortunately no onsite support in another province Review Source Response from Jobbox Software November 7, 2024 Hi Maksim, thanks so much for the excellent review. It's true that our technicians don't usually make house calls, but we will always strive to support you within 24 hours, online or over the phone when we receive a ticket. We greatly appreciate you. LC Lynn C. Office Manager Consumer Services Used the software for: 2+ years ### "Awesome software" September 22, 2022 4.0 This software has saved alot of money on printing paper work orders and scheduling the guys. They use to have to come in every morning to get paper copies of work orders now they just go straight to the job site assigned to them. They also use to submit manual timesheets Now everything is in the program automatically when they fill our their work orders. We have seen a big increase in billable hours. Alot less down time. Pros The ease of use is the best. So easy to create and track work orders. The job costing feature is awesome Saves us so much time. The time tracker is awesome as well. When it's time for payroll everything is there. Program has many great features and the support team are awesome at finding solutions for any problem you may have. Cons The only things we don't like is that you can view your materials library in the program itself. You have to export it to excel to view your whole library and clean up any items you no longer wish to have in there and then re-import it in Service Box. Reason for choosing ServiceBox We chose as a team because it was the most flexible and the most feasible one with the best features Review Source CH Cody H. Owner Utilities Used the software for: 1-2 years ### "Good program. The app is not useful. No direction on how to use." March 28, 2018 5.0 Attaching pictures. Tracking our technicians check in and check outs. Easy invoicing and creating work orders. Creating customer data base was great. Pros The ability to add pictures to invoices. The navigating of the site is amazing. Easy to teach and we were able to develop a manual quickly. Invoices and work orders are tracked for what stage they are at. Easy to identify which work orders are not complete or require invoicing. Customer data base is easy to search. Cons Limited reports available. No abity to attach pictures to units. Pictures are hard to track and easily identify. Reminders are not easily seen and used by the admin and staff . Requesting custom reports is annoying. All work order options should be available in a report. We should also be easily able to view all notes easily for each jobsite, regardless of work order the note was made on. Review Source Response from Jobbox Software April 3, 2018 Hi Cody, You have provided us with some great feedback here and we appreciate it. Our development team is constantly working to make the system even better and your comments will help us continue to do that. I have put the items that you listed in the list of customer requests for them to use. I can say that we have many things upcoming in our next releases and I believe that these you will find beneficial. One thing I can clarify is that all notes can be easily viewed by jobsite by selecting notes from within an individual work order, job site or other areas. If you would like, please give our support team a call when you have a moment at 888 727 4983 and they will be happy to go through that further with you as well as discuss how reminders can be used better in your work flow. As far as the app, we have recognized that we could have done a better job of releasing it with additional documentation and we are working to improve that now. Thank you, Your ServiceBox Team NW Neysa W. Accounts Manager Used the software for: 6-12 months ### "Best choice for a Canadian based company" March 28, 2018 4.0 Pros After trying a couple of US based service software programs with no success we found ServiceBox and it's been working great. Service Box syncs wonderfully with our Quickbooks (Canadian desktop version), we didn't experience any of the tax integration issues that we had with the US companies. The support team response is very quick, and often they will follow up by both email and phone. The software is simple and intuitive; our technicians picked it up with very minimal training. It has been very convenient for both office staff and techs to have the clients historical data at their fingertips. With the ability to add pictures, create maintenance lists and record timesheets we have become entirely paperless - and all data is updated in real time so we are able to operate more efficiently! Cons Some improvements that we would like to see: more options for reporting (or more custom reports), a fully functional app (where all SB tasks can be performed from within the app), a redesign of the scheduler (adding a search and/or sort function, increasing size of display for the work orders that are in queue, ability to see to dos that are attached to the work order) Review Source Response from Jobbox Software April 4, 2018 Hi Neysa, Thank you for taking the time to review ServiceBox and share your comments with us. We are happy to hear that the system has been working great for you and was easy to get started with. I have taken all of your comments and sent them off to our development team so that they can use them as they continue to work in the system. It is through feedback like this that we are able to grow and continue to meet the needs of your business so thank you! Have a wonderful day! 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