---
title: "ServiceBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is ServiceBox the right Field Service Management solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/136363/ServiceBox/reviews/"
page_type: "reviews"
language: "en"
---

ServiceBox

4.3 (168)

[View alternatives](https://www.capterra.com/p/136363/ServiceBox/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of ServiceBox

Ease of use

4.3

Customer Service

4.3

## Pros and Cons in Reviews

AR

Anna R

Client CoordinatorConstruction, 11 - 50 employeesUsed the software for: 1-2 years.

“It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that we all have the information that we need.“

October 23, 2025

BS

Benjamin S

OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years.

“With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of the features, it becomes time consuming and difficult making changes on the same formats, such as adjusting a specific note on a recurring work order, removing or adding a check box on created checklists, ect.“

May 22, 2025

Kv

Kurt v

Assistant PlumberLuxury Goods & Jewelry, 11 - 50 employeesUsed the software for: Less than 6 months.

“It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info and ability to add pics.“

October 23, 2025

tw

todd w

general mangerSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years.

“emails sent out end up in spam for a lot of our existing clients, meaning they do not pay their invoices without extra manual work.“

August 27, 2025

TG

Tarek G

ManagerGlass, Ceramics & Concrete, 11 - 50 employeesUsed the software for: More than 2 years.

“I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP systems.“

October 23, 2025

CM

Claudette M

BookkeeperConstruction, 2 - 10 employeesUsed the software for: 6-12 months.

“not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale takes time while the customer is waiting.“

November 14, 2024

FZ

Frank Z

ElectricianElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 1-2 years.

“it helps me to put hours and notes more efficiently, easier to review the notes when i need to, and also it keeps the info forever“

October 22, 2025

TB

Tyler B

HVACConstruction, 2 - 10 employeesUsed the software for: 1-2 years.

“The result is still confusion, wasted time, duplicate or erroneous entries of notes or units that admins will need to override and fix anyway.“

May 28, 2025

## Showing most helpful reviews

Showing 1-25 of 168 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jodi H.  
  
  
Used the software for: Less than 6 months

### "\*\*CUSTOMER SERVICE 10+ STARS!"

May 25, 2017

5.0

Pros

Our HVAC company implemented ServiceBox, due to the features offered, but mainly because of the customer service. I naturally expected that once we signed up the help would fade away, but that was not the case whatsoever. The team at ServiceBox work hard, and are diligent at following up with a call, email or text within a very short amount of time, if not immediately. It is obvious that they work well together, as they each have their own assets they bring to the table. In addition, ServiceBox is flexible and customizable, with a clean, easy to view and understand the User Interface.

Cons

No Application as of yet. Once the application is finished, it will be a top notch program for sure.

Review Source

BS

Benjamin S.  
Owner  
Construction  
Used the software for: 2+ years

### "Awesome Work Order Management Software Perfect For Service Work"

May 22, 2025

5.0

I signed up with service box after trying out some other work order management softwares that simply didn't have the layout, functionality, or features that service box did. I recall an in depth conversation with \[sensitive content hidden\] where as overwhelmed as i was after discussing all of my needs, and how Service box fills those needs and more, I was reassured that it is very practical to use it as a work order management software and ease into the advanced features as your need arises. I also worked directly with \[sensitive content hidden\] having customizations made to fit my specific needs, so Service box is able to and willing to implement specific customer modifications as needed. I have, and still, recommend service box to everyone I can, because its a fantastic software.

Pros

What sold me on Service Box was the ease of use, all of the features it is capable of and how service oriented the software / product offered is

Cons

With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of the features, it becomes time consuming and difficult making changes on the same formats, such as adjusting a specific note on a recurring work order, removing or adding a check box on created checklists, ect.

Switched from

[Field Promax](https://www.capterra.com/p/135694/Field-Promax/)

I needed a much more advanced service work order management software and SB more than immediately filled that gap

Review Source

MM

Mark M.  
Manager  
Building Materials  
Used the software for: 2+ years

### "Good but not Great"

October 23, 2025

3.0

Overall pretty good but would be great if it had inventory management with multiple vendor ability and bin locations.

Pros

Ease of use. Program is relatively simple and great for smaller businesses. I really like the design of the schedule.

Cons

No inventory control to manage products sold, Lots or error messages and it has become very slow at times. Like the program has to wake itself up every morning.

Review Source

Response from Jobbox Software

November 6, 2025

Hi Mark, Thanks for taking the time to review us. We’re glad to hear you find ServiceBox easy to use and appreciate the scheduling design. If you’re open to it, we’d love the chance to connect directly and troubleshoot these problems with you. You can submit a ticket through the app, and we will reach out to you. Thanks again, your feedback helps us make ServiceBox better for everyone.

OS

Omolaja S.  
Overhead crane technician  
Construction  
Used the software for: 1-2 years

### "Service box rules!!!"

May 22, 2025

5.0

Pretty decent software overall. I’ve noticed major improvements over a short period. Helps to know the company listens and fixes issues promptly

Pros

Ease of use. Button press response is smooth. Storage is decent enough for adding images etc. Customer service is quite helpful when we have down time.

Cons

Some lagging is experienced but a reset usually takes care of it. Had storage issues a while back, some previously uploaded images couldn’t be found.

Switched from

[Fluix](https://www.capterra.com/p/141488/fluix/)

Service box is a better product for my what we do and it integrated well with our inventory and job scope Management practices.

Review Source

Response from Jobbox Software

May 27, 2025

Good morning Omolaja. Thanks for these kind words, we really appreciate you taking the time to write this. I'm really sorry to hear about the storage issue, this is the first time I've heard that specific feedback. If an image is lost that you need, please don't hesitate to reach out to support. There may be an easy solution. I hope you have a wonderful and profitable summer!

LO

Lia O.  
Vice President  
Construction  
Used the software for: Less than 6 months

### "The Whole Package. A Game Changer for our Company!"

May 22, 2025

5.0

Training and company implementation was comprehensive - our hands we're held the whole time. Pricing is very affordable - considering the amount of time saved when implemented. Overall - our decision to go with ServiceBox is a game changer.

Pros

I love that everything is in one location & we've gone completely paperless. Scheduling, work Orders, invoicing, packing slips, timesheets...the list goes on! Our office is like a well-oiled machine now.

Cons

My only wish is that the web portion of the app was in app form. That would be amazing - but it is completely functional how it is now. It would just make it a bit easier to access from mobiles.

Switched from

[Deputy](https://www.capterra.com/p/167811/Deputy/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

One program does it all, and one price. We also made our company paperless at this time.

Review Source

Response from Jobbox Software

May 23, 2025

Thanks for these kind words. Yes, we have an eye on updating the app to get off the browser, but we're glad this is working for you in the meantime. We appreciate you.

CB

Caitlyn B.  
Office Administration  
Construction  
Used the software for: 2+ years

### "Love the Customer Service"

February 14, 2025

5.0

Very friendly customer service, very user friendly. I would recommend it to any company (big or small) looking for a new system!

Pros

We love the fact you can customize what you need. All the variations of the forms. They call quarterly just to check to see if there are any issues. They have great customer service, everyone there is overly friendly!

Cons

The only thing we would like to see is in the scheduler is a way to easily see different technicians schedules. Right now you just put appointments in on the schedule its all mashed together on the day, luckily we also have a paper schedule where we right down which tech and truck is on which run. Our old system did this however it was very old and we needed to update, we have used ServiceBox for a few years now and have gotten used to not being able to schedule on specific runs. Nobody likes change but we are ok with it. But dont let this sway you against ServiceBox, we knew this going into it and it didnt stop us. Their customer service outweighed this small minor inconvenience.

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

Program was very old and unable to be updated / supported.

Review Source

Response from Jobbox Software

February 17, 2025

Hi Caitlyn. Thanks for this generous review, and the suggestions. Are you aware that the Scheduler actually has a switch that allows you to see the info you're hoping to see? The view you're talking about where everyone's schedule is included in a single column is called the "Normal" view. But if you click the "Toggle Mode" button in the top right corner, it will switch to the "Dispatcher" view, where each technician has their own column and their daily activities are laid out clearly, by the hour. Check it out!

TG

Tarek G.  
Manager  
Glass, Ceramics & Concrete  
Used the software for: 2+ years

### "Reasonable Value for Money"

October 23, 2025

4.0

Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects). I believe it offers reasonable value for money.

Pros

Overall, it is user-friendly and requires minimal training. I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP systems.

Cons

The scheduler requires significant improvements. Additionally, the application can be slow and unresponsive at times, and the reporting functionality also needs substantial enhancements.

Review Source

Response from Jobbox Software

November 6, 2025

Hey Tarek, thanks for this review and for the kind words! I have good news for you about the scheduler. We are about to complete an update specifically for the scheduler. We will send you an email with more details shortly. Regarding the unresponsiveness, could you please submit a ticket through the app so we can investigate the issue for you? Have a wonderful day, and thanks again.

DD

Don D.  
General Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Just Starting"

October 26, 2025

4.0

Low, we have been engaged with ServiceBox for a while, but the implementation has been delayed due to our internal issues

Pros

Connectivity of different processes, the ability to tie quotes, WO, parts, inventory and invoicing all in on field.

Cons

Still learning the good and bad as we are just turning on, while I am sure we will come across some issues/processes that are not our favorite, we need to try and use what the system has first.

Review Source

Response from Jobbox Software

November 6, 2025

Hey Don, thanks for this review, and welcome to ServiceBox! I hope that the more you use our features, the more benefits you will start to see. ServiceBox is highly customizable, which means it can take some time to master. I notice you have recently had some training sessions. I hope you found them helpful. Have a wonderful day, and thanks again.

SO

Stefanee O.  
Office Admin  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Good Software With Room to Grow"

November 10, 2025

4.0

I would definitely use this platform again, though there is always room for improvement. Was easy to keep the schedule and invoicing organized. A bit of a learning curve at first, but once you are using the system, its a solid tool for managing service-based work.

Pros

Was easy to create progress invoices. Wouldn't accidentally double charge for material/labour. Entering material and labour on a job was always dated. Time sheets were easy to manage.

Cons

Struggled with the online payment portal. Customer service was always hit or miss. Could never get a quick reply. Reports were not very user friendly. Would be nice if there were more automations, like follow ups on invoices.

Review Source

Response from Jobbox Software

December 11, 2025

Hi Stefanee, thanks for the review and kind words. We're happy to hear that ServiceBox has been working for you and your company. We agree that there is always room for improvement, and we will share your feedback with the team. Thank you again for being part of the ServiceBox community. Have a wonderful day!

PR

Phoebee R.  
Office Administration  
Consumer Services  
Used the software for: 1-2 years

### "Convenience of ServiceBox "

October 24, 2025

4.0

SB has made a huge difference in the amount of paperwork we don't have piling up. It's nice to have all information on our customers in one convenient location.

Pros

I find Service box to be easy to use and understand and if there is a problem someone is always available to help and answer your questions. Reasonably priced as well.

Cons

Would be nice if statements could be sent through SB, and it would be nice if you could choose the date.

Review Source

Response from Jobbox Software

November 6, 2025

Hey Phoebee, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the statements change in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again.

BE

Bryan E.  
Service Manager  
Construction  
Used the software for: 1-2 years

### "Great Application"

February 14, 2025

5.0

It has been a very good application for our business. We are a small business and only have a couple of technicians in the field. The cost for our needs is one of the best in the market. Customer support is also very good.

Pros

Its versatility and comprehensive capabilities. Easy to use interface. Accessible from any location.

Cons

Very little wrong with the application. Sometimes the mobile interface can be touchy or clumsy by touching the wrong link or button.

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing ServiceBox

Price per user. The application has a lot of the same features of others, but the cost is lower than others.

Review Source

Response from Jobbox Software

February 17, 2025

Hi Bryan, we really appreciate this review, thank you. A new mobile app is actually on the docket, though it's down the road a ways. We're very glad to hear ServiceBox is helping you.

TO

Tom O.  
Operations Manager  
Medical Devices  
Used the software for: 2+ years

### "Service Box Review"

September 4, 2024

4.0

Is very user friendly. Is an easy system to train new people to use.

Pros

We have been using Service Box for 2-1/2 years now. The flow from quotes to work orders to now purchasing to Invoicing is smooth. Love being able to use the Copy feature.

Cons

Some reports that would benefit us are not offered. We tried to Import our Inventory from an Excel spreadsheet that Service Box can't accept.

Switched from

[Odoo](https://www.capterra.com/p/135618/Odoo/)

Service Box has made our business from internal aspect much easier.

Review Source

Response from Jobbox Software

September 10, 2024

Hi Tom, thank you so much for the review, we're glad ServiceBox is helping you. We definitely do import Inventory from Excel sheets, so I strongly suggest you use the "Help" button on your ServiceBox desktop to submit a support ticket, because it may be a simple fix to get you on your way. Also, I'm sorry we don't offer the reports you're looking for...if you haven't already, try requesting the exact report you want on our Feature Request page, as our developers add small bits and pieces to the software all the time based on customer suggestions. Have a wonderful week, and thanks for using ServiceBox.

CB

Curtis B.  
General Manager  
Construction  
Used the software for: 2+ years

### "Amazing software for service businesses!"

August 27, 2025

5.0

It has saved me and our staff thousands of hours, as well as eliminated errors in our workflow which used to be Excel-based.

Pros

It has a very easy work flow from initial quoting to generating work orders to invoicing. The database it uses appears to be very solid and secure.

Cons

When we started using it about 10 years ago, there were some minor bugs, however their development team is constantly doing updates so as of now, nothing to complain about!

Review Source

Response from Jobbox Software

August 30, 2025

Thank you for being with us for 10 years! It's great to hear how much time we've saved your team and that our development efforts have paid off. We appreciate customers like you who have grown with us.

MM

Massimo M.  
HVAC  
Construction  
Used the software for: 1-2 years

### "Service box review "

May 22, 2025

4.0

My overall experience with service box has been great there is very minimal issues. And almost every function works great. Especially being able to look at past work orders

Pros

Very easy to use and when writing work orders very simple. As well when adding in time to jobs automatically sinks to your work orders. It is perfect

Cons

Had to get used to typing work orders as my mind thinks faster then my hands. So wasn’t able to use service as quick

Review Source

Response from Jobbox Software

May 23, 2025

Hey Massimo, thanks for this great review. I totally hear you about typing versus writing. I work in tech and still like a pad of paper and a pen at times. :) But the amount of places where you can simply press a button to convert a quote to work order, or work order to invoice, or invoice to payment option will hopefully make that typing worthwhile. Greatly appreciate the time you took to respond, and I hope you have a great summer.

DH

Dan H.  
Plumber  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Jump into service box"

May 22, 2025

4.0

Very easy to use makes the office more streamlined. Easy to see what your day will be when all calls are in the schedule

Pros

No paperwork keeps every thing organized and great to see whatbwas done at last call through the work notes.

Cons

Need more dropbox options. Can be very slow when out in the counties or in dead spot areas. And not a fan of having multiple people touching my screen to get signatures.

Review Source

Response from Jobbox Software

May 23, 2025

Hey Dan, thanks so much for this review. We're looking into developing an offline mode that will solve your dead spot issues, but that's admittedly down the development queue a ways. We greatly appreciate you and your kind words. Have a great week!

JV

Justin V.  
HVAC tech  
Construction  
Used the software for: 1-2 years

### "Service box review"

May 23, 2025

4.0

Overall it is a very good app. It’s easy to share customer and job site information with other technicians.

Pros

Organization of the app. Many different features to use. Makes finding things for certain job sites easy.

Cons

Font is small and makes it difficult to read. Can be especially difficult when trying to read your work notes.

Review Source

Response from Jobbox Software

May 27, 2025

Hi Justin, thanks for these kind words. Font size makes for a tricky balance when we're trying to add all the things to a page that our customers tell us they want and need. But your point is well taken, and I'll add your feedback to my notes for the support staff. We really appreciate you, thanks for being our customer.

EH

Ethan H.  
Telecommunications Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Job Tracker"

November 14, 2024

4.0

The times I've had to contact support have been quick and easy. I enjoy the time/job tracking (good to know where people are at). Find it a pretty good experience overall.

Pros

Multiple logins (app and browser), reminder of current checked in job. The scheduler is easy to update and add events or work orders.

Cons

Layout of the mobile app mostly. Only really good for checking in and out of work orders. I would like to access customer data and the timesheets easier while I'm out and about.

Review Source

Response from Jobbox Software

November 21, 2024

Hey Ethan, thanks for this feedback, we appreciate it. Yes, we are eyeing a revamp of the mobile app down the road, although we have some other development priorities for the time being. We appreciate you! Havea a great week.

MT

Mandy T.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Servicebox very user friendly!"

November 13, 2024

5.0

Overall a positive experience so far! Very happy with it.

Pros

I like that it is super user friendly, and the support team is always pleasant, responsive and helpful.

Cons

There are a few features I would like to add to the software, but overall I am really happy with the work arounds that \[sensitive content hidden\] has given me each time I come to her with a concern. Also, price jumps quite a but at each tier - would be nice if we could pay by exact number of users and not "up to"

Alternatives considered

[HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing ServiceBox

easiest to use, great service and support

Review Source

Response from Jobbox Software

November 22, 2024

Hi Mandy. Thanks for taking the time to fill out this review, and for all the positive comments. I hope you're submitting your feature ideas on our Feature Request page (in the drop down menu under your username, on the top right of your page). Our developers check in with that page regularly as we make decisions what to upgrade next. We really appreciate you as a customer, and hope you have a wonderful holiday season!

OM

Odale M.  
Fire Alarm Tech  
Construction  
Used the software for: 6-12 months

### "Service Box Review "

November 13, 2024

3.0

Its been pretty good ,It seems pretty everyrhing ,Im hoping there can be a function where,reports can be pushed out to my email.

Pros

The fact that you can see all the previous notes left by other users.Our company creates a ticket and we can see past users notes.

Cons

I wish I could put images directly on my report ,instead of a separate window

Review Source

Response from Jobbox Software

December 9, 2024

Hi Odale, thanks for giving us the review. It may surprise you to know we actually CAN create a report template for you that pushes information out to you by email. You can request this add-on feature through our support team, at support@getservicebox.com.

SS

Sudhanshu S.  
Telecom Analyst  
Telecommunications  
Used the software for: 1-2 years

### "Great Experience"

November 13, 2024

5.0

It's a good experience, user friendly and convenient.

Pros

Ease to use, tabs are pretty accessible. Good one

Cons

To be honest never had any issue till this date.

Review Source

Response from Jobbox Software

December 5, 2024

Thank you so much Sudhanshu, we appreciate the kind words.

MR

Maksim R.  
technical support  
Computer & Network Security  
Used the software for: Less than 6 months

### "professional service"

October 30, 2024

5.0

professional service with further support for a fair price

Pros

professionalism and attention to detail.

Cons

unfortunately no onsite support in another province

Review Source

Response from Jobbox Software

November 7, 2024

Hi Maksim, thanks so much for the excellent review. It's true that our technicians don't usually make house calls, but we will always strive to support you within 24 hours, online or over the phone when we receive a ticket. We greatly appreciate you.

LC

Lynn C.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Awesome software"

September 22, 2022

4.0

This software has saved alot of money on printing paper work orders and scheduling the guys. They use to have to come in every morning to get paper copies of work orders now they just go straight to the job site assigned to them. They also use to submit manual timesheets Now everything is in the program automatically when they fill our their work orders. We have seen a big increase in billable hours. Alot less down time.

Pros

The ease of use is the best. So easy to create and track work orders. The job costing feature is awesome Saves us so much time. The time tracker is awesome as well. When it's time for payroll everything is there. Program has many great features and the support team are awesome at finding solutions for any problem you may have.

Cons

The only things we don't like is that you can view your materials library in the program itself. You have to export it to excel to view your whole library and clean up any items you no longer wish to have in there and then re-import it in Service Box.

Reason for choosing ServiceBox

We chose as a team because it was the most flexible and the most feasible one with the best features

Review Source

TW

Tim W.  
Owner/Manager  
Construction  
Used the software for: 6-12 months

### "Dealing with people at ServiceBox has been very good."

April 2, 2018

4.0

Pros

That it developed in Saskatchewan, Canada. Integrates with Canadian taxes, and when there is a question the support team understands the Canadian aspect, which almost non-existent for American developed products. We can track all the equipment on various sites and attach notes, pictures, and details as it pertains to each individual piece of equipment.

Cons

The check sheets that we developed are not as user friendly as we would like. This might be our own issue that we are not using the software as well as we could but though. Would like the maintenance scheduling for equipment to be a little more robust, would like to have manufactures check sheets built into the maintenance scheduling so that at certain times of the year different checks are done on that same piece of equipment. Would like to be able to have more than one pic for the identification of a piece of equipment but this might be a little over kill. In the "to-dos" I would like a date and stamp on each entry that is made. When i send a to-do and they reply it still only gives the original date that the to-do was created. I would like all replies tracked from the person that replied. On that same to-do i would like to be able to send the same to-do to more than one person, this does not happen very often but it would be handy to have this as an option. Would like to use it to it's full capabilities but that is not necessarily a con on ServiceBox but on me not using it to it's full capabilities.

Review Source

Response from Jobbox Software

April 10, 2018

Hi Tim, Thank you for taking the time to share your experience with ServiceBox. We are happy that you have been able to find value in our software and we are also happy to work with other Canadian businesses. I have added the items you have suggested to our list of future development items and our team will review them and implement them when possible. If you have any additional comments or if we can be of further assistance in working with the software, please feel free to contact us. Your ServiceBox Team

GG

Giovanni G.  
President  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Service Box Review "

October 1, 2020

4.0

Service box and the team have definitely helped us organize our daily schedule and tasks and work orders . We feel like we are in good hands and well supported . Bravo !!

Pros

The system is easy to use and super practical. Its a super great asset to have in your tool box ! the attachment feature is amazing and allows you to upload and store lots of information in the work orders .Robust system and we have lots of confidence in it .

Cons

The recurring work order feature doesn't necessarily work properly . If you are using an Iphone -you cant use the zoom feature for the scheduler . Works great with sage but costly -you are forced to upgrade the sage program yearly and drives the cost to operate the system up considerably The inventory feature also needs to be better . The system should allow you to create file folders for job sites .

Reason for choosing ServiceBox

The easy of integration with the Sage Accounting

Switched from

[Excel Chart Animation](https://www.capterra.com/p/129144/Excel-Chart-Animation/)

SB is more complete

Review Source

JK

Jordan K.  
Project Manager  
Construction  
Used the software for: 6-12 months

### "Great ideas! Has some workflow conflicts"

September 24, 2020

4.0

Far less paper waste, no chance of important paperwork getting lost, ticket history to see who made changes or last worked on a job. The connection has occasionally been spotty but usually it's fine. It does a great job of coordinating all of the info (which is why the address thing always throws me off lol).

Pros

Automatic iteration, filing, scheduling and organization of work order #s (and the consequent reductions in admin work and paper waste) are awesome.

Cons

There is one issue that requires users to frequently duplicate work and resubmit data that is already in the system: When I am submitting a quote for tender, there are usually 3-5 contractors(customers) that require pricing but the job site is not going to change! After creating the quote for Customer 1, copying the quote should carry over the job site as well. In general, job sites do not need to be linked to a customer (because civic addresses exist geographically regardless of what business occupies it or what contractor is working on the job.)

Review Source

Response from Jobbox Software

October 6, 2020

Hi Jordan, Thank you for taking the time to write up a review. It is greatly appreciated. I am pleased to hear that you are finding ease with moving away and reducing paperwork! That is excellent. I just wanted you to know that I have seen your feature request, we are looking into possible ways in order to make it work with our product. If you are ever in need of anything else, please do not hesitate to contact our help desk in order for us to deal with the issue right away. Have a wonderful day, Your ServiceBox Team

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