# Page 2 | ServiceBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ServiceBox the right Field Service Management solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136363/ServiceBox/reviews --- ServiceBox 4.3 (168) [View alternatives](https://www.capterra.com/p/136363/ServiceBox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of ServiceBox ## Showing most helpful reviews Showing 26-50 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Anna R. Client Coordinator Construction Used the software for: 1-2 years ### "Good program with a few drawbacks" October 23, 2025 4.0 It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that we all have the information that we need. Pros I like that the program allows us to keep records of our customers and their equipment all in one place. It simplifies and streamlines our service department and allows us to be more on top of sending out quotes to customers. Cons It is slightly limited on the customization side of things, such as how invoices and quotes are formatted. It also doesn't allow you to look at the pictures of equipment that you've saved to a jobsite, which defeats the purpose of saving a picture... Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing ServiceBox Because it had the most customization to our needs and it already was based on HVAC, which is our field. Review Source Response from Jobbox Software November 6, 2025 Hey Anna, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the jobsite pictures in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. EH Edvard H. Co owner Security and Investigations Used the software for: 2+ years ### "Room for improvement " October 22, 2025 3.0 Positive for the most part. There are some major flaws when doing invoicing. For example if there are parts and labor and we create an invoice those are marked as invoices however if we delete that invoice or parts from it it is not updated back to work order. Pros I like that service box is integrated with quick books. I like that a lot of our business needs are under one platform Cons I don’t like the lack of appointments. For example we have work orders that are often assigned to multiple techs. It would be great to have opponents assigned to those techs so that proper tracking is done for hours and for notes upsales. Review Source Response from Jobbox Software October 31, 2025 Hello Edvard, Thank you for providing this detailed feedback. We take the issues you raised very seriously. To ensure we can log these complex issues correctly and prioritize both the feature request (appointments) and the bug fix (invoicing), please open a support ticket through the app or email our support team at: support@getservicebox.com Submitting this information to our support channel is the fastest way to get it documented for our development team. tW todd W. general manger Security and Investigations Used the software for: 2+ years ### "Alliance's Future Program" August 27, 2025 3.0 We were fine with the deployment and use over the last few years but the latest price increase has us shopping. Pros Ease of quoting and data entry. Its cloud based. Easy to train new personnel. i'm not sure what else to write? Thanks Cons emails sent out end up in spam for a lot of our existing clients, meaning they do not pay their invoices without extra manual work. We also see inconsistencies by all staff, to compensate we review things twice as the details can be different each time we review an account's data..... Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing ServiceBox lower price, ease of implementation............. Switched from [SIMS](https://www.capterra.com/p/234361/SIMS/) its microkey we switched from but your review could not locate? The accounting package was cumbersome, especially in the tax fields Review Source Response from Jobbox Software September 5, 2025 Thank you for your honest feedback. We are sorry to hear that you are experiencing these issues. We've flagged this with our support team, but we recommend sending a ticket to support@getservicebox.com so we can take a closer look at your account and resolve things quickly. The recent price adjustment was made to better align our legacy plans with current pricing, although discounted rates remain in place. We truly appreciate your loyalty and the time you have spent with ServiceBox. Your feedback helps us improve, and we are committed to addressing the concerns you have raised. DC Dennis C. HVAC Tech - Owner Facilities Services Used the software for: 2+ years ### "Very Practical" August 27, 2025 5.0 Amazing, Saves a lot of time and paperwork. Saves administrative cost and time. The help with customizing at the start of setting it all up was very helpful. Pros 1\. No more paper to file and mail out 2. Work Orders create timesheet 3. Multiple ways to access information from different locations within the software 4. Integrates with QuickBooks Online software. 5. Able to link everything from quote through to work order and then invoice. 6.Like being able to include holiday schedules in the calender etc. Cons 1\. I wish it was easier to look at the scheduler in the phone app like it is on the computer. 2. It would be nice to have the option to open attachments that were attached in the Work Order phase when you are in the Invoice phase. 3. While pricing an invoice rather than just showing the actual dollar value profit in the job, it would be helpful to have it show the percentage profit so we don't have to keep doing the math to see where we are at as far as profit or profit margin etc. while we are pricing up the invoice. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We still use QB online for accounting but no longer use it for quotes, no longer use paper work orders or invoicing. Review Source Response from Jobbox Software August 30, 2025 Thank you for sharing your feedback and experience with ServiceBox! These are valuable insights, and we’ve shared your suggestions with our development team to enhance these features in future updates. We appreciate you being part of the ServiceBox community and helping us make the software better for everyone. HT Hau T. Service Manager Construction Used the software for: 1-2 years ### "Great software for service business " August 13, 2025 5.0 Great overall, Software can be a bit hard to understand at first but the teams is helpful. Implementation with quickbook is awesome. Pros Canadian based and Canadian pricing, Value for money. Have Purchase ordered and price books, inventory management. Sync to Quickbook. Also have feature for equipment that help tracking. Cons Does not have much for sales tracking. Has some bugs but Software gets updated frequently, Price is going up but have legacy customer programs. Software has a lot of features which can be a lot to learn at first. Software only work online, so if you have no internet or cell coverage you won't be able to do anything. It has PM feature but is not very robust. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[BuildOps](https://www.capterra.com/p/194155/BuildOps/) Reason for choosing ServiceBox Feature and price. Had must of what we needed at a decent price Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Lack of features like PO, re-occuring WO, Sync with accounting. Jobber highly encourage credit card payment as they benefits from it and we pay the fees. Review Source Response from Jobbox Software August 14, 2025 Hello thanks for this review Hau. We appreciate the kind words. And yes, you're right, an offline mode would be helpful to our customers who work in remote locations or below ground, and I'm happy to tell you it's on our development radar, though it's currently further down the queue. But thanks for the reminder. I hope you have a wonderful week. Maxine L. BD Manager Construction Used the software for: 2+ years ### "Great software from a Canadian Company" August 12, 2025 4.0 Overall great software to use given that we use Sage50 Canada. Would recommend, especially if you are using mostly on computer. Pros The biggest pro for us is they fully integrate with Sage 50 Canada. No other software on the market does it. The also have a very responsive development team that is helpful when there's issues. It's also helped streamline our operations from paper to electronic. Relatively flexible software to adapt to individual business needs. They are also priced really competitively and they've also grandfathered us as we've been with them a long time. Very easy and intuitive to use for the most part. It's made quoting customers so much easier than what we dealt with in the past. Cons The app is a bit tedious to use. When you click open a work order, you have to wait til it loads a webpage. It's not super seamless for those who are using it on the phone. No real issues on the computer. Their servers will slow down and go down occasionally. Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceBox I searched for 6 months and went on numerous calls. Service box was the only app that seamlessly integrates with Sage 50. We've even had cold calls of other companies since then and I turn them away immediately as there's no Sage 50 integration, Review Source Response from Jobbox Software August 18, 2025 Hi Maxine, thanks for this review. We're glad the Sage accounting sync is working for you, and appreciate you mentioning it. We also appreciate your honesty about the mobile situation. We're aware, and a revamp of the app is in the development queue, though that will be down the road a bit. Thanks for the reminder of the importance of that job. Have a great rest of the summer, and thanks for being a ServiceBox customer. NP Nathan P. Service Department Estimator Retail Used the software for: 1-2 years ### "Service Box Rocks!" October 22, 2025 5.0 Overall it has been very good. I would recommend. Very user friendly, very accurate, works with our accounting system. Pros Super easy to learn and user friendly. Hardly any glitches in software, Multi device compatibility. Easy to find information when needed, from work order, quote or other. Cons The follow up feature needs some work. Very difficult to dismiss alerts. I have been trying to figure it out for quite some time. Switched from [Apex Banking Software](https://www.capterra.com/p/132819/Apex-Banking-Software/) Lack of support from company, outdated software that could only be used on windows 8 laptops. Review Source Response from Jobbox Software October 31, 2025 Thank you for taking the time to share your feedback. We are happy to hear the software is accurate and user-friendly. Regarding the difficulty you are experiencing with dismissing follow-up alerts, we want to resolve this technical issue quickly. Please open a support ticket through the app or email our support team at support@getservicebox.com. This ensures we can log the specific glitch and prioritize the fix immediately JS Jeremy S. General Manager Retail Used the software for: 2+ years ### "Service Box...meh." October 22, 2025 3.0 Good for now but we plan on switching soon. The customer service people have to be emailed for any changes. Pros The CRM function helps with daily operation. The scheduling option to drag and drop are nice. Notes on customer profiles are good. Cons Simple tasks are made complicated by this software such as zipcode not printed on work orders, screens not properly displayed on cell phone, and the quality of pictures uploaded are not very good. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceBox Cost was a big factor in our decision making process. Review Source Response from Jobbox Software November 6, 2025 Hi Jeremy, Thanks for sharing your experience. We’re glad to hear ServiceBox has been helpful for your day-to-day operations, especially the CRM and scheduling tools. We also appreciate the honest feedback. Things like mobile layout are areas we’re actively working to improve. Our team would be happy to help resolve the zip code issue at any time (But yes, email our support team!). Thank you again for giving us a try and for helping us improve the platform. TB Tyler B. HVAC Construction Used the software for: 1-2 years ### "Feels like an unfinished product " May 28, 2025 3.0 This is definitely a step up from organizing physical work orders or time sheets, or even utilizing different digital file sources. It’s nice to have an all in one solution. I haven’t personally tried other similar software, but I imagine there are vastly superior options out there. Knowing my employer, this is likely the cheapest option. The app feels like an early access/beta that still needs a lot of polishing, yet I haven’t seen a useful update in over a year and a half of use. Pros The concept. The ability to log and record and track work notes, hours, parts, to identify and differentiate between customers, job sites, units. To have all employees connected to a single network. Cons Overall usability is lacking. The flow and layout is often archaic and difficult. Confusing multiple options, unclear processes to find and access info you need or poor navigation render the app very user unfriendly. Very simple quality of life fixes like sorting units alphabetically go unaddressed for years. The company seems to cater more to the back end users dealing with accounting aspects than streamlining the app for the techs in the field. The result is still confusion, wasted time, duplicate or erroneous entries of notes or units that admins will need to override and fix anyway. The main idea of the app should be organization and its failing in that aspect. Review Source Response from Jobbox Software June 4, 2025 Hi Tyler, Thanks for taking the time to share your thoughts. I’m sorry to hear about your experience. Our goal is to save our customers time and streamline their workflow, so it’s disappointing to hear that wasn’t the case for you. Some of the concerns you mentioned, like sorting and filtering, are actually features in the system. If you’re still using ServiceBox, the article titled “Advanced Filter Options in the Work Order List Screen” (found via the black “Help” button) might be useful. That said, if you ever feel stuck or frustrated, our support team is here to walk you through it: support@getservicebox.com. You made a fair point about technicians only using a small portion of the features. ServiceBox is often more powerful on the admin side, and that’s something we’re continually working to improve for field users. We really appreciate your feedback! It helps us improve. All the best this week, and thank you again for trying ServiceBox. SS Scott S. IT Manager Telecommunications Used the software for: Less than 6 months ### "Happy new customer" October 23, 2025 5.0 Overall, the productivity of our technicians and office staff seem to have increased. No major complaints on the software. Pros The onboarding support offered by the team was excellent an it also covered some of the customization needed for your business. The Training that they put on for our technicians was very helpful as well. Cons The mobile app used by technicians, in my case is a bit clunky. It comes up with many notifications when a job is scheduled, moved or changed, but the amount of notifications tends to lead me to ignoring them all together. If it would open directly to the Web view of ServiceBox, that would be very helpful. Switched from [Tradetraks](https://www.capterra.com/p/10030880/Tradetraks/) The feature set in ServiceBox is much greater and TradeTraks scheduling was very painful to work with. Review Source Response from Jobbox Software November 6, 2025 Hi Scott, thank you for the review and the kind words. We hear you on the mobile app and are working on it! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest control for fewer notifications in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. JS Joel S. Sales Marketing Lead Transportation/Trucking/Railroad Used the software for: 2+ years ### "ServiceBox is great for Sales" May 26, 2025 5.0 ServiceBox has been a huge factor in our productivity in our company. We have been able to capture everything from Notes, 3rd Party Quotes, and Photos of our job sites to make it easier for our Sales Team to help support our Field Staff. Pros I love how I can switch back and forth between Quotes and Work Orders and how they are linked together for finding information for my Sales Team. The transition is seamless. Cons I wish there was more functionality to pull data from all fields of text when searching for keywords. I would also like more filter options when searching, such as dates, relevance, Quotes and Work Orders. Review Source Response from Jobbox Software May 28, 2025 Hi Joel, thanks for taking the time to review us and for the kind words. I think I have some good news for you! We did a giant overhaul of our search options this past year, and I think most of what you're hoping for is currently available. Here's 4 tips to help you: 1. In your work order list, click on the small "advanced criteria" button under the search bar to see filters related to all manner of details. 2. In your "Settings", go to "work order" > "work order list settings" to enable all sorts of extra options in the lists you can pull up. 3. Where possible, use the master global search bar on your ServiceBox homepage, which was revamped last year to very quickly pull up anything from names, to dates, to work order numbers based on the first few letters or numbers you type. And... 4. We published a help article called "Advanced Filter Options in ServiceBox Work Order List Screen" that I think will answer a lot of your questions. I hope this helps Joel. Thanks again! SO Stefanee O. Office Admin Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Good Software With Room to Grow" November 10, 2025 4.0 I would definitely use this platform again, though there is always room for improvement. Was easy to keep the schedule and invoicing organized. A bit of a learning curve at first, but once you are using the system, its a solid tool for managing service-based work. Pros Was easy to create progress invoices. Wouldn't accidentally double charge for material/labour. Entering material and labour on a job was always dated. Time sheets were easy to manage. Cons Struggled with the online payment portal. Customer service was always hit or miss. Could never get a quick reply. Reports were not very user friendly. Would be nice if there were more automations, like follow ups on invoices. Review Source Response from Jobbox Software December 11, 2025 Hi Stefanee, thanks for the review and kind words. We're happy to hear that ServiceBox has been working for you and your company. We agree that there is always room for improvement, and we will share your feedback with the team. Thank you again for being part of the ServiceBox community. Have a wonderful day! CB Christianne B. Office admin Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "The best program for service Industries" October 23, 2025 5.0 Wonderful!! You really get a well organized platform for your business that is worth every penny!! They help you every step of the way so nothing is missed or done incorrectly. Pros Service Box is a great company and the software is great for service industries. Keeps you very organized and your employees on point! Cons The only thing is I wish they tracked commissions but I hear it is in the works. So I am very excited Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Price and more features to use in Service box Review Source Response from Jobbox Software November 6, 2025 Hey Christianne, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest commission tracking in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. PR Phoebee R. Office Administration Consumer Services Used the software for: 1-2 years ### "Convenience of ServiceBox " October 24, 2025 4.0 SB has made a huge difference in the amount of paperwork we don't have piling up. It's nice to have all information on our customers in one convenient location. Pros I find Service box to be easy to use and understand and if there is a problem someone is always available to help and answer your questions. Reasonably priced as well. Cons Would be nice if statements could be sent through SB, and it would be nice if you could choose the date. Review Source Response from Jobbox Software November 6, 2025 Hey Phoebee, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the statements change in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. NL Nicole L. Payroll Admin Construction Used the software for: 6-12 months ### "Something to Consider" October 24, 2025 3.0 Overall it's been a good experience. The customer service is amazing and with some changes along the way I think ServiceBox will be even better. Pros \- Great customer service - The ability to quote, create the job and invoice all in one place - Scheduling employees is very easy - When something is typed in the search bar the whole database is conveniently searched Cons \- There is no app so everything is web based, which is not convenient for employees in the field. - When you type in a search bar it saves what you type so when you go back it is still there, that is very annoying. It should automatically clear. - The quoting section needs to be revamped to be more user friendly Review Source Response from Jobbox Software November 6, 2025 Hey Nicole, thanks for this review and for the kind words! We do indeed have a mobile app for technicians. If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest any app changes you would find helpful in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue (Although mobile app fixes are definitely on our radar). Have a wonderful day, and thanks again. FZ Frank Z. Electrician Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Review of S.B" October 22, 2025 5.0 so far, i'm pretty satisfied, i started using this app one and a half year ago, basically i have to open it everything for putting notes Pros it helps me to put hours and notes more efficiently, easier to review the notes when i need to, and also it keeps the info forever Cons if i put hours to previous pay period, i have to go back to the list to choose the previous one everytime Review Source Response from Jobbox Software November 6, 2025 Hey Frank, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the update to the pay period controls in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. EG Eric G. Service Sales Consumer Services Used the software for: 2+ years ### "Thumbs up for Servicebox" August 12, 2025 5.0 Overall positive experience - may not have all the features found in other platforms but hits all the bases. Pros Servicebox is very easy to use and the scheduling tool works great. I would suggest other service/trades based businesses give it a try. Cons Some of the quoting/reporting tools could be improved. I'd like to see a dashboard with some KPI's or custom metrics. Review Source Response from Jobbox Software August 14, 2025 Hey Eric, thanks for this review and for the kind words. You're not wrong about the dashboard and KPIs, that would probably be helpful. It's not in the coming generation of new features, but makes sense for down the road. If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the metrics dashboard in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. I hope you have a great rest of your summer, and thanks again. KS Krsto S. Service technician Telecommunications Used the software for: 1-2 years ### "Improoving ServiceBox" October 22, 2025 4.0 When one work order being closed (invoiced) i am not able to reopened and check wat was done before with no intention to modifie that w/o Pros Usefull tool for paperless work orders and accesing customer data info. Also having history of previous work orders Cons Kepiing me signet in even when aplication being closed. I like option for customer to sign work order using a one of their fingers Review Source Response from Jobbox Software November 6, 2025 Hey Krsto, thanks for this review and for the kind words! Our customers typically prefer to stay signed in to the app even when they close it so that they don't have to constantly sign in very day. You could press 'sign out' under your name if you would prefer to be signed out every time. Have a wonderful day, and thanks again. CB Curtis B. General Manager Construction Used the software for: 2+ years ### "Amazing software for service businesses!" August 27, 2025 5.0 It has saved me and our staff thousands of hours, as well as eliminated errors in our workflow which used to be Excel-based. Pros It has a very easy work flow from initial quoting to generating work orders to invoicing. The database it uses appears to be very solid and secure. Cons When we started using it about 10 years ago, there were some minor bugs, however their development team is constantly doing updates so as of now, nothing to complain about! Review Source Response from Jobbox Software August 30, 2025 Thank you for being with us for 10 years! It's great to hear how much time we've saved your team and that our development efforts have paid off. We appreciate customers like you who have grown with us. DB Donald B. Field Sales and Service Construction Used the software for: 6-12 months ### "1 star. Not my favorite layout or UX" October 23, 2025 5.0 it has slowed down my ability to perform exceptional service in a timely fashion. too many bugs and issues Pros the ability to store photos in the database is a plus, but the software doesn't function as it should. it always chooses to save to job site regardless of what tab i have added the attachment through Cons it flows terribly. it does not run well on a smartphone and on PC you lose the ability to sign forms without having an accessory pad. Review Source Response from Jobbox Software November 6, 2025 Hi Donald, We’re really sorry to hear you’ve had a less-than-ideal experience. That’s not the standard we aim for. We appreciate you pointing out the photo and signature issues. If you’re open to it, we’d love the chance to connect directly and troubleshoot these problems with you. You can submit a ticket through the app, and we will reach out to you. Thanks again, your feedback helps us make ServiceBox better for everyone. RT Riley T. Owner Construction Used the software for: 2+ years ### "Long standing customer review " May 22, 2025 5.0 Been with them for almost 6 years now. Don't plan on going anywhere. We get a lot of value out of this program. Pros Always updating there features and good tech support. Works well with quick books. Overall no real complaints Cons It can be slow some times. We have team of roughly 50 but only 9 use it all day on the computer this is where we notice it. Review Source Response from Jobbox Software May 27, 2025 Hey Riley, thanks so much for this kind review, we really appreciate it. I'll pass on your feedback about the slowness to our support team...not sure what's going on there. If it becomes a problem, please don't hesitate to reach out to the support team at support@getservicebox.com. There may be an easy fix. JS Jeremy S. Electrician Construction Used the software for: 1-2 years ### "ServiceBox makes our work flow simpler" May 22, 2025 5.0 My experience has been largely positive with very few hiccups or steep learning curves. I think it is a well thought out and managed application. Pros I think the standout feature of ServiceBox is the integration of all our necessary workflow items in one product; timesheets, work orders, material tracking and the ability to attach jobsite photos an notes as well as a to do list. Everything is intuitive and self-explanatory. Cons I would like to see development of native apps for iOS and Android as opposed to launchers for the web app. Additionally I would like to see a better viewing option for hours logged on a job, the single scroll box can be cumbersome on longer jobs with many months of entries to scroll through, perhaps a sort by date/name etc. Review Source Response from Jobbox Software May 23, 2025 Hey Jeremy, thanks for this review. Our goal is to make software that is as helpful as possible to our partners in the Trades, so it gives us real pleasure to hear that it's working for you. I'll pass your feedback on to the development team, thanks for that. Have a wonderful summer. BT Ben T. Havx Accounting Used the software for: 6-12 months ### "Great tool" October 22, 2025 5.0 Its great and i like using so much. This is a great program that i like using so much. Its realy great Pros This is a great service i love it very much. Its fun and fast. Helps me alot . I tell all my friend's Cons Down times are not fun. I need to be connected all the time and can aford downtimes. These are not good Review Source Response from Jobbox Software November 6, 2025 Hi Ben, thank you for the review and the kind words. We totally agree that downtimes are not fun, we weren't having fun that day either! Since September, we have implemented additional internal policies to enhance communication with staff and customers during outages. Have a wonderful day, and thanks again. DB Dave B. Owner Construction Used the software for: 2+ years ### "Great product " February 14, 2025 5.0 Service box has been great for the most part. Everything is at the touch of a button. I can keep track of all my workers by just going into the app and if needed change or transfer jobs to different technicians. Pros I love the fact that it’s paperless as an owner I can schedule my guys with out having them back at the shop. Having them check in and check out and adding pics and notes to the service box is a huge plus as well just to protect my guys and my business if there is a conflict with billing or the job. Cons Getting kicked out after being logged in for some time and forgetting my pass word lol I don’t like when I make a quote for a customer and when sent it breaks down all materials and such. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Less chance to lose valuable information Review Source Response from Jobbox Software February 18, 2025 Hey Dave, thanks for the review! We greatly appreciate it, and we're glad to hear it's working for your company. DH Dan H. Plumber Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Jump into service box" May 22, 2025 4.0 Very easy to use makes the office more streamlined. Easy to see what your day will be when all calls are in the schedule Pros No paperwork keeps every thing organized and great to see whatbwas done at last call through the work notes. Cons Need more dropbox options. Can be very slow when out in the counties or in dead spot areas. And not a fan of having multiple people touching my screen to get signatures. Review Source Response from Jobbox Software May 23, 2025 Hey Dan, thanks so much for this review. We're looking into developing an offline mode that will solve your dead spot issues, but that's admittedly down the development queue a ways. We greatly appreciate you and your kind words. Have a great week! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.