# Page 3 | ServiceBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ServiceBox the right Field Service Management solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136363/ServiceBox/reviews --- ServiceBox 4.3 (168) [View alternatives](https://www.capterra.com/p/136363/ServiceBox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ServiceBox ## Showing most helpful reviews Showing 51-75 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BT Ben T. Havx Accounting Used the software for: 6-12 months ### "Great tool" October 22, 2025 5.0 Its great and i like using so much. This is a great program that i like using so much. Its realy great Pros This is a great service i love it very much. Its fun and fast. Helps me alot . I tell all my friend's Cons Down times are not fun. I need to be connected all the time and can aford downtimes. These are not good Review Source Response from Jobbox Software November 6, 2025 Hi Ben, thank you for the review and the kind words. We totally agree that downtimes are not fun, we weren't having fun that day either! Since September, we have implemented additional internal policies to enhance communication with staff and customers during outages. Have a wonderful day, and thanks again. TF Tony F. Owner Construction Used the software for: 1-2 years ### "Overall a pretty good program" November 14, 2024 5.0 Service Box has been a game-changer for our business, Trade Tech Mechanical Services. The platform is incredibly user-friendly, which has been essential for our team to quickly adapt without needing extensive training. The interface is straightforward, allowing our technicians to easily input information on the go. As a small business, we needed a solution that didn’t feel overly complex, and Service Box strikes the perfect balance between functionality and simplicity. One of the best aspects is how well it caters to our business size; it’s not overloaded with features that we don’t need, yet it has everything essential to keep our operations running smoothly. Being mobile is critical for me as the owner, and Service Box makes this possible. I can manage invoicing, track job progress, and communicate with my team, all from my phone or tablet. This flexibility allows me to stay connected to the business no matter where I am. The system also integrates well with other tools, like our invoicing processes, further streamlining our workflows. Overall, Service Box has allowed us to be more efficient and responsive to our customers’ needs, which is invaluable in a service business. I highly recommend it to any small to mid-sized business looking for a reliable, easy-to-use service management software. Pros ServiceBox offers an intuitive platform, enabling our team to quickly adapt and efficiently manage tasks without extensive training. Cons The scheduling tool on mobile devices is not good. It is difficult to use. It also looks very cluttered on both mobile and desktop. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing ServiceBox Cost, ease of setup, mobile connections and ease of use Review Source Response from Jobbox Software November 22, 2024 Thanks for taking the time to go into so much detail Tony, I appreciate it. We're glad it's working for you, and we love having you as a customer. We also aspire to be a product that grows with our customers...meaning, once a company reaches a size where those "overload" features make sense, we can simply turn them on in your settings. And yes, you're right about the mobile scheduler. That's on our radar for a fix further down the development queue. Have a great holiday season! JV Justin V. HVAC tech Construction Used the software for: 1-2 years ### "Service box review" May 23, 2025 4.0 Overall it is a very good app. It’s easy to share customer and job site information with other technicians. Pros Organization of the app. Many different features to use. Makes finding things for certain job sites easy. Cons Font is small and makes it difficult to read. Can be especially difficult when trying to read your work notes. Review Source Response from Jobbox Software May 27, 2025 Hi Justin, thanks for these kind words. Font size makes for a tricky balance when we're trying to add all the things to a page that our customers tell us they want and need. But your point is well taken, and I'll add your feedback to my notes for the support staff. We really appreciate you, thanks for being our customer. EH Ethan H. Telecommunications Specialist Information Technology and Services Used the software for: 1-2 years ### "Great Job Tracker" November 14, 2024 4.0 The times I've had to contact support have been quick and easy. I enjoy the time/job tracking (good to know where people are at). Find it a pretty good experience overall. Pros Multiple logins (app and browser), reminder of current checked in job. The scheduler is easy to update and add events or work orders. Cons Layout of the mobile app mostly. Only really good for checking in and out of work orders. I would like to access customer data and the timesheets easier while I'm out and about. Review Source Response from Jobbox Software November 21, 2024 Hey Ethan, thanks for this feedback, we appreciate it. Yes, we are eyeing a revamp of the mobile app down the road, although we have some other development priorities for the time being. We appreciate you! Havea a great week. BE Bryan E. Service Manager Construction Used the software for: 1-2 years ### "Great Application" February 14, 2025 5.0 It has been a very good application for our business. We are a small business and only have a couple of technicians in the field. The cost for our needs is one of the best in the market. Customer support is also very good. Pros Its versatility and comprehensive capabilities. Easy to use interface. Accessible from any location. Cons Very little wrong with the application. Sometimes the mobile interface can be touchy or clumsy by touching the wrong link or button. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceBox Price per user. The application has a lot of the same features of others, but the cost is lower than others. Review Source Response from Jobbox Software February 17, 2025 Hi Bryan, we really appreciate this review, thank you. A new mobile app is actually on the docket, though it's down the road a ways. We're very glad to hear ServiceBox is helping you. KV Kurt V. Assistant Plumber Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Well rounded daily job site info hub" October 23, 2025 4.0 Overall it makes my day to day so much easier with everything on my phone. If the office keeps up with good job notes and contact info, i can go completely paperless. Pros It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info and ability to add pics. Cons Using the app it loads the homepage everytime where I want it to load the last page I was at so I dont have to go through and find my job site info agsin and again every time. Review Source Response from Jobbox Software November 6, 2025 Hey Kurt, thanks for this review and for the kind words! HT Hugo T. Estimator Project Manager Construction Used the software for: 1-2 years ### "Keep continuously improving, and SB will become one of the most in-demand apps." November 20, 2024 5.0 It provides really good services and a great system. The services are efficient because tickets don't take much time to be resolved or to receive feedback. And the system is valuable because it has been beneficial for the business we have. Pros It is user-friendly and allows for scheduling tasks. Also, it is synced with other systems, which makes the process easier Cons There are still things to improve. For example, when I send an email, I want to remove the WO document, but it is not allowed. Review Source Response from Jobbox Software November 26, 2024 Hey Hugo thanks for this review, we really appreciate it. If you haven't already, I encourage you to submit your idea about removing WOs from emails on the feature request page...it's a good idea and the developers consult that page regularly as they make improvements. Thanks again for being our customer, and have a wonderful holiday season! MT Mandy T. Owner Consumer Services Used the software for: 1-2 years ### "Servicebox very user friendly!" November 13, 2024 5.0 Overall a positive experience so far! Very happy with it. Pros I like that it is super user friendly, and the support team is always pleasant, responsive and helpful. Cons There are a few features I would like to add to the software, but overall I am really happy with the work arounds that \[sensitive content hidden\] has given me each time I come to her with a concern. Also, price jumps quite a but at each tier - would be nice if we could pay by exact number of users and not "up to" Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceBox easiest to use, great service and support Review Source Response from Jobbox Software November 22, 2024 Hi Mandy. Thanks for taking the time to fill out this review, and for all the positive comments. I hope you're submitting your feature ideas on our Feature Request page (in the drop down menu under your username, on the top right of your page). Our developers check in with that page regularly as we make decisions what to upgrade next. We really appreciate you as a customer, and hope you have a wonderful holiday season! TO Tom O. Operations Manager Medical Devices Used the software for: 2+ years ### "Service Box Review" September 4, 2024 4.0 Is very user friendly. Is an easy system to train new people to use. Pros We have been using Service Box for 2-1/2 years now. The flow from quotes to work orders to now purchasing to Invoicing is smooth. Love being able to use the Copy feature. Cons Some reports that would benefit us are not offered. We tried to Import our Inventory from an Excel spreadsheet that Service Box can't accept. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) Service Box has made our business from internal aspect much easier. Review Source Response from Jobbox Software September 10, 2024 Hi Tom, thank you so much for the review, we're glad ServiceBox is helping you. We definitely do import Inventory from Excel sheets, so I strongly suggest you use the "Help" button on your ServiceBox desktop to submit a support ticket, because it may be a simple fix to get you on your way. Also, I'm sorry we don't offer the reports you're looking for...if you haven't already, try requesting the exact report you want on our Feature Request page, as our developers add small bits and pieces to the software all the time based on customer suggestions. Have a wonderful week, and thanks for using ServiceBox. AD Adam D. Refrigeration mechanic Construction Used the software for: 2+ years ### "Very usefil" November 13, 2024 5.0 Really enjoy using servicebox everyday, makes the job much easier and organized Pros Easy to navigate and add work notes to work orders Cons Sometime hard to find notes on specific equipment Review Source Response from Jobbox Software November 22, 2024 Thanks Adam we really appreciate it. Glad it's working for you. JP Justin P. Plumber Construction Used the software for: 6-12 months ### "Not impressed " September 5, 2024 3.0 Not great, we used jobber before however and my experience was much better. Not to be rude, I’m sorry. Pros I quite enjoy the color blue that is on the app Cons Why when I first open the app it takes me to alerts page? Everytime I go on the app I have to the web I don’t use the alerts page waste of time. Way to many options and buttons are much small, don’t get me wrong options are great but I don’t use very many and buttons are so small I accidentally hit the wrong buttons, more time wasted. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) The company I’m at became too large for jobber Review Source Response from Jobbox Software September 12, 2024 Hi Justin. Thanks for leaving the review. The good news is that there will be a redevelopment of our app that includes an offline version, though sadly there are other programming priorities and the new app won't be happening right away. I talked with one of our developers today and asked about the Alerts page being the default homepage, because in our desktop you can choose which page serves as your homepage. Some prefer the scheduler, some prefer the work order list, etc. She confirmed that you're right...Alerts is the current default homepage in the mobile app bc its the most commonly used. But she agreed that in the future remodel of the app it will make sense to give users the same freedom they currently enjoy with the desktop version. I can't guarantee the buttons will get bigger, because we have to have more options available in order to be the type of software people turn to when Jobber fails them. But changing layout is an option and thanks for getting us thinking about it. NW Nat W. Foreman Facilities Services Used the software for: 1-2 years ### "Happy customer" November 13, 2024 4.0 Been a positive change for organization of work orders and billing Pros As you add time to work orders automatically creates your timesheet. Cons You can’t look back at workorders that have been invoiced as a tech it’s nice to look back to see what has been done previously. You can look at work notes in history tab for previous work orders but be nice to see the actual old work order. Review Source Response from Jobbox Software December 5, 2024 We really appreciate this Nat thank you, and we're so glad that the work order and timesheet functionalities fit your needs. OM Odale M. Fire Alarm Tech Construction Used the software for: 6-12 months ### "Service Box Review " November 13, 2024 3.0 Its been pretty good ,It seems pretty everyrhing ,Im hoping there can be a function where,reports can be pushed out to my email. Pros The fact that you can see all the previous notes left by other users.Our company creates a ticket and we can see past users notes. Cons I wish I could put images directly on my report ,instead of a separate window Review Source Response from Jobbox Software December 9, 2024 Hi Odale, thanks for giving us the review. It may surprise you to know we actually CAN create a report template for you that pushes information out to you by email. You can request this add-on feature through our support team, at support@getservicebox.com. RC Rodney C. Plumbing estimator Construction Used the software for: 2+ years ### "Excellent software" September 30, 2024 4.0 Pros Service box is vary easy to navigate and user friendly Cons With being the only software I've ever used i cant say there are any Cons Review Source Response from Jobbox Software October 8, 2024 Hi Rodney, thanks for the excellent review and the kind words. I must admit, I'm a little confused about the 1/5 star ratings for support and value...those are often our highest ratings. If you have specific concerns please go ahead and share them, or contact us at support@jobboxsoft.com. If it's an error, we would greatly appreciate you making an adjustment. Thanks for using ServiceBox! SS Sudhanshu S. Telecom Analyst Telecommunications Used the software for: 1-2 years ### "Great Experience" November 13, 2024 5.0 It's a good experience, user friendly and convenient. Pros Ease to use, tabs are pretty accessible. Good one Cons To be honest never had any issue till this date. Review Source Response from Jobbox Software December 5, 2024 Thank you so much Sudhanshu, we appreciate the kind words. GW GARRICK W. PRESIDENT Retail Used the software for: 1-2 years ### "GREAT PLATFORM!!!" September 4, 2024 5.0 ME AND MY COMPANY ENJOY THE EASE OF USE. Pros ME AND MY COMPANY ENJOY THE EASE OF USE. Cons IT TAKES TECHINICAL SUPPORT SOMETIME TO GET BACK TO YOU ON ISSUES OR INQUIRES Review Source Response from Jobbox Software September 10, 2024 Hi Garrick, thanks so much for the review. I'm glad ServiceBox is working for you. But I'm concerned to hear that support has taken its time to respond to you, because quick support responses are a core company value, and that's not a criticism we hear very often. I'll send you a copy of this response privately through Capterra so you can email me directly about specific concerns. CD Connor D. Foreman tower technician Construction Used the software for: 6-12 months ### "A few suggestions" September 4, 2024 4.0 Quite well, other than my few dislikes i like how the app works. Pros It seems to encompass the majority of what an individual employee need. Cons The app seems quite useless, you can't do anything with it without opening the webpage. I'd also say it would be nice to be able to collapse the work orders when you hit the tabs on the top left. Aswell as not being able to input when offline to be automatically updated in when returning online. Review Source Response from Jobbox Software September 10, 2024 Hi Connor, thanks for this helpful review. You're correct that the mobile app is a purely online app, but I'm happy to tell you that developing an offline version is on our list of development "to dos". An ability to collapse work orders seems like common sense so thank you for that...would you be willing to make that suggestion on our Feature Update page? I'll also mention it to our development team, but when a customer formally suggests the feature on the request page, and gets a few upvotes, it can speed up the process. Have a great week, and thanks for using ServiceBox. DN Dwight N. Office manager Construction Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best! :)" September 4, 2024 4.0 Overall, I again, can't say enough how much the support team has been. Any issue whether we call or email, we get answered in a timely fashion. Pros \[sensitive content hidden\] She was / is an amazing support member! (all the support crew is great too) Cons Not having someone come in, in person to do an initial sit down one on one. Alternatives considered [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Reason for choosing ServiceBox Better support and just made more sense with the type of contract work we do here at RRG. Review Source Response from Jobbox Software September 10, 2024 Hi Dwight, thanks for this review. I'm glad your support experience has met a high standard, we definitely want our customers to feel appreciated and have the best experience possible. MB Michael B. Service Manager Environmental Services Used the software for: 2+ years ### "Take it from a Seasoned Service Box user in the HVAC service field." September 24, 2020 5.0 I was part of selecting this product for a company I previously worked at, and developed for up to 25 users. It was the highlight of the great things about that company, so it was an easy decision to use at the new company I recently assisted in starting up from nothing. Started setup on a Tuesday, about an hour to complete the main setup, by Thursday I was filling out work orders and invoicing, the following Monday setup Stripe, and away to the races we went. Excellent support as well, the JobBoxSoftware team is incredible. Pros Mechanics love the ease of use and understanding, as well as the clients can easily read the mechanics notes and pictures since it’s all digital. In this industry, client and employee retention are the most 2 important things to growth. Happy employees having the tools at their The reporting allows for reconciling invoices and work orders. Stripe Credit Card Payment system was easy to setup, low cost and has really helped open up opportunities to easily solve our client’s problems without having to necessarily go through the credit app process. Cons The default settings at initial setup allow for basic user tiers to delete clients, job sites, and work orders. It’s important to make this distinction before adding new users to the platform, an easy fix for the support team, but something to be aware of. The map link to job site, sometimes uses the bill to address, instead of the job site. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) Reason for choosing ServiceBox Ease of use, low price buy in, with monthly subscription that was easy to opt out of if we so desired. Review Source Response from Jobbox Software September 30, 2020 Hi Michael, Thank you for the raving review. It is very important for us here at ServiceBox to have our customers beyond satisfied with our product. It is fantastic to hear that your techs in the field are using our system and enjoying it. Our goal is to make sure that everyone using ServiceBox is enjoying it. If you ever have any ideas for us to improve on, or you are having an issue or bugs, please do not hesitate to shoot us a message using the feedback button. Have a wonderful day, Your ServiceBox Team DB Dave B. CEO Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Invested 100s of hours to find out in the end they dont care. " February 24, 2023 2.0 Exciting at first then a big let down after implementation:( Pros Seemed perfect at first. Then when we implemented it we started finding glitches like an employee receiving a phone call during checkout wiping out their data. Just trying to run a simple hours report for a whole customer is not possible. Being yelled at by their team member sucked when I thought I lost a complete customer. They act like we have all the time in the world to implement. What we needed was comprehensive attention to what our business needs and I feel we are truly let down by this product so far. Im trying to contact the \[sensitive content hidden\] to see if they in fact are this way from the top down or I just had a bad experience. Its not all bad but getting the finish line and having them treat me like shit does not work for us an organization. Cons Ability to run hours reports filtered by customer and multiple sites Reason for choosing ServiceBox Thought they were the right size to give us the attention we wanted and found out they got us to the 5 yard line and dissed us! Review Source Response from Jobbox Software December 5, 2024 Hi Dave. This is an especially troubling review for us, as the experience you're describing flies in the face of our core company values and touches on areas that most customers report as our greatest strength (i.e. onboarding). We take your initial set-up and employee training seriously, so we want to get to the bottom of your situation. Please contact support immediately through the Help button on your ServiceBox UI. They've been alerted to your situation and are waiting for your message. TW Tim W. Owner/Manager Construction Used the software for: 6-12 months ### "Dealing with people at ServiceBox has been very good." April 2, 2018 4.0 Pros That it developed in Saskatchewan, Canada. Integrates with Canadian taxes, and when there is a question the support team understands the Canadian aspect, which almost non-existent for American developed products. We can track all the equipment on various sites and attach notes, pictures, and details as it pertains to each individual piece of equipment. Cons The check sheets that we developed are not as user friendly as we would like. This might be our own issue that we are not using the software as well as we could but though. Would like the maintenance scheduling for equipment to be a little more robust, would like to have manufactures check sheets built into the maintenance scheduling so that at certain times of the year different checks are done on that same piece of equipment. Would like to be able to have more than one pic for the identification of a piece of equipment but this might be a little over kill. In the "to-dos" I would like a date and stamp on each entry that is made. When i send a to-do and they reply it still only gives the original date that the to-do was created. I would like all replies tracked from the person that replied. On that same to-do i would like to be able to send the same to-do to more than one person, this does not happen very often but it would be handy to have this as an option. Would like to use it to it's full capabilities but that is not necessarily a con on ServiceBox but on me not using it to it's full capabilities. Review Source Response from Jobbox Software April 10, 2018 Hi Tim, Thank you for taking the time to share your experience with ServiceBox. We are happy that you have been able to find value in our software and we are also happy to work with other Canadian businesses. I have added the items you have suggested to our list of future development items and our team will review them and implement them when possible. If you have any additional comments or if we can be of further assistance in working with the software, please feel free to contact us. Your ServiceBox Team KR Kelsey R. Office Manager Used the software for: 2+ years ### "ServiceBox has helped us streamline our company to perform our jobs more efficiently." April 2, 2018 4.0 Pros It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require. Cons It does not automatically prompt you to save changes. This has been a big issue for our technicians using their iPads and here in the office. We have found that it is not efficient for applying payments. There is alot of room for error and switching of screens. This should be changed so that it updates the paid status in all areas. The search function is inconsistent. Some of the customers do not appear in the search bar, we have to search manually in the customer list. There has also been issues with this searching invoice and work order numbers. Review Source Response from Jobbox Software April 5, 2018 Hi Kelsey, Thank you for taking the time to submit your review for ServiceBox. Your comments, both pros and cons, are much appreciated as it lets us know we are doing a great job but you have provided some great feedback for how we can improve things. When it comes to prompting changes to be saved and searching I have passed the notes along to our development team so that they can consider these items as they work on the system. When it comes to payments, there are some automation items that we can set up that might help you with this. I will take some time to review your account and then give you a call to discuss how we may be able to implement these for you. Hope you have a great day and look forward to connecting with you soon! Your ServiceBox Team GG Giovanni G. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Service Box Review " October 1, 2020 4.0 Service box and the team have definitely helped us organize our daily schedule and tasks and work orders . We feel like we are in good hands and well supported . Bravo !! Pros The system is easy to use and super practical. Its a super great asset to have in your tool box ! the attachment feature is amazing and allows you to upload and store lots of information in the work orders .Robust system and we have lots of confidence in it . Cons The recurring work order feature doesn't necessarily work properly . If you are using an Iphone -you cant use the zoom feature for the scheduler . Works great with sage but costly -you are forced to upgrade the sage program yearly and drives the cost to operate the system up considerably The inventory feature also needs to be better . The system should allow you to create file folders for job sites . Reason for choosing ServiceBox The easy of integration with the Sage Accounting Switched from [Excel Chart Animation](https://www.capterra.com/p/129144/Excel-Chart-Animation/) SB is more complete Review Source BB Brian B. Owner Environmental Services Used the software for: 2+ years ### "Review" December 16, 2022 3.0 Works fairly well when it works, but was constantly logging techs out every few weeks or so.Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the desktop, their IT department has never bee able to solve the issue Pros cannot answer, wants a 40 character answer Cons Takes too long to get help on issues, once a ticket is submitted, there is no real time help to solve problems, which can severely impact access to the system The Help menu they have, often times do not connect to issues requested Review Source JK Jordan K. Project Manager Construction Used the software for: 6-12 months ### "Great ideas! Has some workflow conflicts" September 24, 2020 4.0 Far less paper waste, no chance of important paperwork getting lost, ticket history to see who made changes or last worked on a job. The connection has occasionally been spotty but usually it's fine. It does a great job of coordinating all of the info (which is why the address thing always throws me off lol). Pros Automatic iteration, filing, scheduling and organization of work order #s (and the consequent reductions in admin work and paper waste) are awesome. Cons There is one issue that requires users to frequently duplicate work and resubmit data that is already in the system: When I am submitting a quote for tender, there are usually 3-5 contractors(customers) that require pricing but the job site is not going to change! After creating the quote for Customer 1, copying the quote should carry over the job site as well. In general, job sites do not need to be linked to a customer (because civic addresses exist geographically regardless of what business occupies it or what contractor is working on the job.) Review Source Response from Jobbox Software October 6, 2020 Hi Jordan, Thank you for taking the time to write up a review. It is greatly appreciated. I am pleased to hear that you are finding ease with moving away and reducing paperwork! That is excellent. I just wanted you to know that I have seen your feature request, we are looking into possible ways in order to make it work with our product. If you are ever in need of anything else, please do not hesitate to contact our help desk in order for us to deal with the issue right away. Have a wonderful day, Your ServiceBox Team Similar Products Featured