# Page 4 | ServiceBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ServiceBox the right Field Service Management solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136363/ServiceBox/reviews --- ServiceBox 4.3 (168) [View alternatives](https://www.capterra.com/p/136363/ServiceBox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ServiceBox ## Showing most helpful reviews Showing 76-100 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Ryan S. Owner Construction Used the software for: 2+ years ### "Top notch " October 13, 2022 5.0 Pros Love the quoting format, timesheets, ease of operating. Support Cons I HAVE NO COMPLAINTS. Would recommend this to any company Review Source JW Jennifer W. Office Manager Environmental Services Used the software for: Less than 6 months ### "User friendly and they were able to customize it to our needs " December 13, 2016 4.0 Here are some reviews from our employees who use Service Box everyday; -Haven't had any issues. -Sb is easy to use, however, I think it would be easier if we had more search options. For example, I would like to search for WOs that have attachments, Also, even being on a desktop computer, I feel that its slow at times, it only crashes every now and again but that may not be services box as opposed to the internet crashing. Lastly, for the purposes of deleting unused WOs, it would be nice if I could check multiple ones before deleting them as opposed to deleting them one by one, it would save some time. Overall, I don't think the program is bad, it just needs some adjustments. -I enjoy using SB, it's always been really easy & convenient to use for me. More helpful for me to describe any issues on a WO than writing it on a bench sheet. -It's easy to use. No problems at all -Always glitchy on phone app , very user friendly via computer/laptop - I feel pretty good with service box except where sometimes it won't register when I hit check in on a work order. For example I will check in at 7 am then when I go to check out at 9 am it will say I never checked in. Other than that I like it! -Service box works fine for me. I haven't had too many issues. Occasionally, load times will be long, but that about the worst experience I've had with it. -I like how it's working so far. The only thing I don't car for is when I open service box it always pops up to a work order from 10/12/16. But other than that it's working good. -Haven't had any issues -It's been a helpful tool -Haven't had many issues, sometimes it lags but that's about it, I give it an 8 out of 10 -I don't like how service box rounds the time incorrectly even though it has been mentioned multiple times, other than that I feel it is a very helpful tool for the company. Review Source Response from Jobbox Software February 7, 2017 Jennifer, Thank you so much for taking the time to provide us so much feedback from your company. There were so many things in here to address and it was great to speak with you to understand more in detail your needs. Some of these items have been added to our list of future developments and thankfully some we were able to show you how the system could already meet your needs. We thank you for your continued support and we look forward to continuing to work with you. Your ServiceBox Team! SS Shawn S. Master Electrician Construction Used the software for: 1-2 years ### "Time creator" September 21, 2022 5.0 After working all day I used to spend all night at my desk, service box allows me to quote on site, not have to decipher time sheets and bill jobs before I leave the driveway! Pros I love that everything I need to do from an administrative angle is all under one roof and connects seamlessly Cons There’s a curve to learning what all is available and how to use it efficiently Review Source VR Verified Reviewer Refrigeration Mechanic Apprentice Construction Used the software for: 1-2 years ### "Great Program" April 3, 2019 4.0 Pros Customer support is A++, easy to log hours with check in and check out feature, uploading photos to work orders is easy. Cons Sometimes need to restart app to upload photos. Laggy and crashes from time to time. Review Source AL Andrea L. Service Coordinator Construction Used the software for: 1-2 years ### "Excellect Product to Use!" September 22, 2022 5.0 Overall, we love ServiceBox and all of our tech's find it easy to use. All the information is avilable to them once a call is dispatched. The informaiotn is available for any office stuff to look up for customer inquires, etc. Highly recommend product! Pros It is very easy to use and we have of our information in one location. Scheduling, work orders, timesheets. use of materials, invoiceing and quotes. Can find information fast and easy for any customer. Cons Connecting with QuickBooks Online was a changelle and having issues sync-ing payments with QuickBooks Review Source SR Shanda R. Office Manager Facilities Services Used the software for: 1-2 years ### "Great for HVAC or any service industry!" October 3, 2022 4.0 Overall everything has been great! Whenever I need assistance I receive a speedy response and there are so many helpful articles at your fingertips. I love how much ServiceBox has taken us away from paper and notes scattered everywhere to one place where everything can be documented. Pros ServiceBox is very user friendly and helps manage all aspects of the day to day. I love that i can create recurring work orders, schedule jobs, invoice, and so much more all out of one system. Cons The sales tax function should be improved. I'd like ServiceBox to connect with QuickBooks and pull the sales tax rates from the QB system and enter into SB (ad update as needed). Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Review Source MG Matthew G. Technical Team Lead Telecommunications Used the software for: 1-2 years ### "Good product with room for functional expansion" September 29, 2020 5.0 Very good so far Pros The ease of creation and assignment of tickets. Very easy to get people out the door and tires rolling with site details at their fingertips Cons The inventory list exports to a very plain excel sheet. Doesnt show what needs to be replaced with ease, need to comb through the list, no indicator is available Review Source Response from Jobbox Software October 1, 2020 Hi Matt, Thank you for the great review! Our team here at ServiceBox are very happy to hear that you and your company are finding ease with the creation of tickets, and access to site details in order to get the job done. Our Inventory ability has been one of our newest additions to our product, our monthly newsletter gives out the information of new releases and updates in our tech, but we're not finished with the inventory yet. Our developers are working hard to expand the capability of inventory as our next phase. If you have any other suggestions or an issue arrises, please do not hesitate to click the feedback button on the bottom of your ServiceBox page and our team will get right on it. Have a wonderful day, Your ServiceBox Team SH Sara H. AR/AP Utilities Used the software for: 2+ years ### "Needs to be quicker" September 24, 2020 3.0 It is not what we thought it was going to be and does not function how we'd hoped. Pros I like the customization of categories and statuses. Also timesheets. Cons I hear constant complaints on how slow it is and the unresponsiveness. In the end it makes more work for me. The search feature is not reliable due to how it sorts through keywords. The scheduler is not user/phone friendly. Too small and clustered. Review Source Response from Jobbox Software October 6, 2020 Hi Sara, Thank you for the review, I appreciate you taking the time to respond to us! I am happy to hear that you're finding ease with our customization and organization for your jobs. Please report unresponsiveness to our help desk in order for us to assist you as quickly as possible. We have done a lot of work for our customers to help and improve their speed and we do not want to leave anyone behind. We are currently in the process of a redesign and update in order to make our product more user/mobile friendly. Hope you have a great day, Your ServiceBox Team MG Matt G. Owner Construction Used the software for: 2+ years ### "Honest review" September 29, 2020 4.0 The software is great for companies just starting out and is very easy to implement into an existing business. The cost is great. I do feel like it is something that as a company grows it will outgrow the software Pros The cost and ease of use. It was very easy to implement into the company. The apps are great also. Cons I wish there was more reporting option like sales per techs, daily ticket values, etc.. I would be willing to pay extra for these Review Source Response from Jobbox Software September 30, 2020 Hi Matt, Thank you for the review. We are happy to hear that the cost and ease of our product has been of great service to you. If there are things that you would want to adjust or tweak with your ServiceBox, we can definitely message you or vice-versa using our feedback button in order to help improve your experience. I have passed your idea and information to our development team and we will get in contact with you shortly. Have a wonderful day, Your ServiceBox Team VR Verified Reviewer Refrigeration and HVAC Dipatch/sales Used the software for: 6-12 months ### "I have found Service Box to be quite proficient in my everyday work needs. " April 2, 2018 4.0 Pros Customer history is a big bonus. I can see what has been done so I don't have to go into a job blind Cons Navigation needs work. A smoother transition between fields would be nice. Not having to go to scheduler from the main Menu but from the page you are on would be more convenient. Review Source Response from Jobbox Software April 9, 2018 Thanks for taking the time to share your thoughts. If you give our team a call at 888 727 4983 we would be happy to get some more information from you as it relates to your comments on the scheduler. The scheduler is visible from all pages and it opens in a separate tab that you can also keep open throughout the day. We are definitely looking to take our customers suggestions so if you let us know how we can improve in more detail that would be great. Thanks! Your ServiceBox Team KS Kurtis S. Journeyman Construction Used the software for: 1-2 years ### "Decent App with room for improvement. " September 24, 2020 4.0 It has generally been good. Few glitches. Just as my title suggests there is still room for improvement. Pros Time in and out, set up schedules, seeing where everyone is, making notes on jobs, keeps everyone organized. Cons Uploading images: should allow multiple images to be selected and uploaded at once Inputting material: it is very tedious. Should consider some sort of spreadsheet where a worker can check boxes or input quantities onto a premade index of categorized material Saftey paperwork: option for daily saftey paperwork to be a part of the work order or time sheet. Review Source Response from Jobbox Software October 6, 2020 Hi Kurtis, Thank you for taking the time to write up a review, we really appreciate it. I am happy to hear that you are enjoying the organizational aspects of ServiceBox. With image and file uploads, you should be able to select multiple existing files at one time to upload. If you are unable to do so, please contact our help desk so we will be able to assist you at the exact time. Have a great day, Your ServiceBox Team GF Gabriel F. Owner Facilities Services Used the software for: 2+ years ### "Momentum HVAC Services" September 7, 2016 4.0 Service box has made our small business perform as a much larger business and given us the ability to tie almost everything we do and deal with daily into a package that works. Its not without issues but as they come up they are dealt with quickly and professionally. Over all very satisfied with the product and look forward to what Service box will grow into. Pros always with us where ever we go, As long i have my device near i can see and make changes as needed Cons No offline version or ability to fill in information when not connected to web glitches in Ipad layout. Review Source Response from Jobbox Software October 18, 2016 Hi Gabe, Thanks for taking the time to submit this review and share your experience with ServiceBox. I have sent you a couple e-mails, could you let us know specifically the glitches that you are referring to as we would like to get them sorted out for you, if you could e-mail me back it would help us in fixing them. Thank you! Hope you have a wonderful day and look forward to hearing from you soon. Sonya and the rest of your ServiceBox team JH Jenny H. Owner/Office Manager Facilities Services Used the software for: 1-2 years ### "ServiceBox is a Great Tool and Syncs with Quickbooks well" September 7, 2016 5.0 I have been using ServiceBox for about a year now. It was hard to believe that a software would make my job that much easier but once I finally trusted the system I was very happy that we made the decision to go ahead. I was nervous the first time I had to do a sync with Quickbooks but it has made our business run so much smoother. Pros After trying a few different processes, we finally tried ServiceBox and moved to a paperless system. We are able to e-mail all invoices to our clients and between this and the techs having access to everything in the field, we have saved large amounts of time. Now there is no dual entry for invoices. It is a brilliant thing to have techs using the system too, communication between everyone is greatly improved Cons It would be nice to have a couple of the reports available in Excel not just PDF Review Source Response from Jobbox Software September 21, 2016 Hi Jenny, Thanks for taking the time to share your great experience with ServiceBox. We are so happy to hear how much of a difference it has made in your business. As per our discussion we have added that request for the report into our future development. Thanks for your feedback! Sonya JW Joy W. Controller Facilities Services Used the software for: 1-2 years ### "Great software for small service business" September 4, 2016 5.0 We love the product, it has helped move our business to the next level. We are able to invoice our customers faster as our technicians can close the job onsite. We know where our technicians are and we are able to dispatch more efficiently. Pros On big plus is eNtering each service as they are called in, tracking. It has made our business more efficient. As well it is easier to look up past jobs and determine best course of action with notes and pictures attached. It is excellent that it links to our accounting software so seamlessly which is another great feature. Cons The software is great, I guess if I have a comment I would like to see a bit more interaction on the site such as when you hover the mouse over an icon i would like It to tell the user what that icon does. Review Source Response from Jobbox Software September 7, 2016 Joy, thank you for taking the time to let us know how ServiceBox has changed your business. We really appreciate all of your input and are working on making some of those improvements that you have suggested. It is wonderful to know though that you were able to take your business to the next level, congratulations! LW Luke W. President Higher Education Used the software for: 2+ years ### "Great value, it does have the characteristic still of a newer company. " April 2, 2018 4.0 More accurate representation of stats, and faster invoicing. More accurate tracking of invoicing and man hours. Pros The ability to source any invoice or work order from anywhere. It is incredibly valuable in many instances to have access this information. Cons It has been slow in many occasions. Repairs/upgrades sometimes happen during working hours which I don't agree with. However - this has been getting better. Review Source Response from Jobbox Software April 5, 2018 Hi Luke, Great to hear that ServiceBox has been incredibly valuable to your and your business. As a company we have grown a great deal in the past couple of years and with that our features and offerings have too. We have also made changes to how our upgrades will happen as our team recognized we could do better based on feedback from customers like you and we are happy to see that you have recognized it has improved. We look forward to continuing to work with you and your team. Have a great day! Your ServiceBox Team Curtis B. General Manager / Owner Construction Used the software for: Less than 6 months ### "Amazing system!" August 3, 2016 4.0 Our business has grown over the past few years and we were finding it hard to keep our customer records organized, and were falling behind on sales. We searched for weeks for a CRM / Service Industry type software solution and once we came upon Service Box, we knew this was the fit for our business. Since implementing it in our business, our sales and admin team have saved countless hours of time thanks to Service Box. Pros Organization of customers, contacts, invoices, quotes, etc. All the customer's information is in one spot, and there is a full history of your communications with them for easy future reference. The "To-do" feature is a great tool that can be tagged to a customer or a quote, which automates the follow-up process, allowing our sales team to land more jobs quicker! Cons N/A Review Source Response from Jobbox Software August 4, 2016 Thanks Curtis, We hope that ServiceBox continues to make your business better and more organized. We are committed to make this the best product out there for service companies! DL Dustin L. President Construction Used the software for: 6-12 months ### "Best service software on the market" June 19, 2019 5.0 Our company tried a few different service software programs and couldn't find one that fit our business needs. With Servicebox having such great flexibility we were able to customize the program and reports to our specific needs. Also, the onboarding and tech support from Servicebox was great with them giving as much time as needed to get you operating comfortably. Strongly recommend the program. Pros Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares. Very easy for techs in the field to learn the app. Significantly reduced dispatching and invoicing workload. Cons Search function is somewhat inconsistent when looking for past invoices or work orders. Also, if you leave a work order without hitting the save button it deletes it and you have to do it over again. A save reminder would be nice for field techs using the app. Review Source BK Brendan K. HVAC Tech Construction Used the software for: 6-12 months ### "Easy to manage time and material. " March 30, 2018 5.0 More time spent working and less time on paper work Pros Having the time sheet updated based on work orders. Our previous system would require us to enter job site details for all forms like time sheet, gas permit, check sheets. Now all forms are linked to the job site so we don't waste time entering the same info multiple times Cons Entering material from inventory isn't very efficient for big jobs. Having a list of fittings for each category ( copper, ABS, black iron ). Then a plus or minus beside each. I don't like it when i finish entering one item hit finish then you go back to the top of the screen just to scroll all the way back to the bottom of the list and the process keeps repeating Review Source Response from Jobbox Software April 5, 2018 Good Morning Brendan, Thank you for taking the time to fill this out and we are happy that ServiceBox has provided you with the opportunity to work more and focus on paper work less. I have taken your comments on entering materials for large jobs and sent it off to our development team so that they can see about finding a way to make that area work better for you. Your feedback is always welcome as it helps us continuously improve the system. Have a great day! Sonya NC Nathan C. Project Manager / HSA / Technician Construction Used the software for: 2+ years ### "Requested review for ServiceBox" September 29, 2020 4.0 Works well for what we need to do. Pros The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields. Cons Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing ServiceBox Cost to license and work load to switch data over. Review Source KG Karen G. Manager Construction Used the software for: 1-2 years ### "Hi" September 24, 2020 5.0 Pretty good Pros easy to implement, employees have access on their phones to the software Cons Pending jobs is a little cumberson. It would be better if it reminded you the job was already posted Review Source Response from Jobbox Software September 30, 2020 Hi Karen, Thanks so much for the review, all of us here at ServiceBox are very happy to hear that you are enjoying our product! There are actually a number of options to check whether a job posting has been finished or filled, you can go to your customer information and see all the past Work Orders, look up a previous Job number, or if you need to set yourself a reminder you can put it as a to-do task and have it scheduled on your scheduler. Hope this helps! If you need anything else please don't hesitate to message us using the feedback button at the bottom of your page! Have a wonderful day, Your ServiceBox Team SK Scott K. Owner Utilities Used the software for: 2+ years ### "All in one package for any Service business" December 12, 2016 4.0 This organization tool has given us the opportunity to become completely mobile with our billing from the site while keeping track of work orders, time sheets, and customer history. Pros Its flexibility Cons When updates are done with the system and it affects and changes system and glitches following day. Review Source Response from Jobbox Software December 12, 2016 Hi Scott, Thanks for taking the time to give us a review. We are always appreciative of the time you take to let others know how ServiceBox has helped your business. We are committed to building our product and thank you for your patience the last few months as we have made numerous upgrades and we believe that going forward you should not have any issues with these upgrades. As a company we have grown tremendously and these upgrades were necessary to provide the best service to your company. Thanks again for your time in completing this review. Your ServiceBox Team JL Jeff L. Owner Construction Used the software for: 1-2 years ### "Great Product" September 25, 2020 4.0 Efficiency of payroll, invoices and collections have significantly increased Pros Ease of use and implementation to our field and office users Cons Some issues with glitching on mobile platform (on occasion) needs some additional features Reason for choosing ServiceBox Canadian made and supported. Syncs with Simply Accounting Review Source Response from Jobbox Software September 29, 2020 Hi Jeff, Thanks for taking the time to share your experience with us here. We are glad to hear that you are finding ease in use between your fields techs and office admin. If there are any glitches at anytime, please immediately let us know by hitting the feedback button. If there is anything else we can continue to improve on, please don't hesitate to let us know. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team VR Verified Reviewer Director of Operations Telecommunications Used the software for: 6-12 months ### "Great online dispatching and invoicing system" April 2, 2018 5.0 Pros the main reason was the it linked with quickbooks. i now do not have to schedule jobs and then invoice. it is all done from one platform. Cons I have noticed that sometimes the system will lag/slow down. can be frustrating at times but it does not happen that much. Review Source Response from Jobbox Software April 9, 2018 Thanks for sharing your comments! We are happy to hear that you have found the system to be beneficial and that it allows you to get everything done in one platform. GW Gero W. Office manager Construction Used the software for: 2+ years ### "Excellent in person help which went for beyond what we expected." March 27, 2018 5.0 Ease of use and integration with accounting software used by our company Pros The features are constantly being upgraded and improved in consultation with industry users. Cons A few too many areas to access for needed answers to questions. A novice to applications would have possible problems in following steps required. Review Source Response from Jobbox Software April 3, 2018 Hi Gero, Thank you for taking the time to review ServiceBox and we are happy that you have been able to see the improvements that our developers are constantly doing to make it work even better! We would be interested in clarifying and getting some additional information from you on how we can make it easier to find the answers for you in one area. If you would let us know how we can do that it would be most appreciated. Thanks, Your ServiceBox Team VW Vance W. owner Construction Used the software for: 1-2 years ### "Great cloud software" October 7, 2022 5.0 It keeps everyone more productive, accountable, and organized Pros The customizations are helpful, you can edit the setup as much as you need to Cons There is not really any negatives, it's a good product Review Source Similar Products Featured