# Page 5 | ServiceBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is ServiceBox the right Field Service Management solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136363/ServiceBox/reviews

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ServiceBox

4.3 (168)

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Last updated March 13th, 2026

# Page 5 - Reviews of ServiceBox

## Showing most helpful reviews

Showing 101-125 of 168 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DH

DERRICK H.  
CHECKOUT SKIPPER/INVENTORY/DATA ENTRY  
Maritime  
Used the software for: 1-2 years

### "GOOD SYSTEM"

December 12, 2016

5.0

I STARTED TO USE THE SYSTEM WITHOUT ANY TUTORIAL AND IT WAS EASY TO LEARN, HIGHLY INTUITIVE AND WITH FEW "QUIRKS" THAT I COULD FINE...I LOOK FORWARD TO THE ADDITION OF A LIVE INVENTORY, LINKED TO THE USAGE REPORTS (WORK ORDERS) THAT ARE CREATED

Pros

EASY TO USE

Cons

SIGNING IN IF YOU LOSE YOUR PASSWORD

Review Source

Response from Jobbox Software

December 14, 2016

Hello Derrick, Thank you once again for taking the time to complete this review. It was great to connect with you after you submitted this review. We appreciate your comments and are so happy that the system is working so well for you and allowing your company to be so much more efficient. I would like to clarify that after speaking with you that your advice on being more Canadian is really a note for us to keep in mind as we do future development, but that you are very happy with the software. Also, we will look into ways to reset your password not using e-mail to make your life even easier. I know how many passwords we have and understand that the easier the better. Have a great day! Your ServiceBox Team

GB

Greg B.  
Wastewater Operator  
Environmental Services  
Used the software for: 1-2 years

### "Not so great for android users"

October 2, 2020

3.0

Its good on most days, just wish the app was more optimized for android users.

Pros

The software works perfectly most of the time on my iPhone 6. Clocking in and out and just maneuvering around is quick on iPhone. I do not use this app for much other than clocking in and out of work orders and adding photos to benchsheets.

Cons

Doesn't work so great for android. Note 20 ultra is much much slower than an iPhone 6 in comparison in all aspects of the software. The app does crash every once in a while when trying to upload photos to benchseets the screen will go all black and I have to force close and restart the app.

Review Source

LE

Lorilee E.  
dispatch  
Construction  
Used the software for: 1-2 years

### "positive review"

September 6, 2016

4.0

fairly simple (which for me is good), good search qualities, good customer support, I don't know cost to rate value

Pros

search functions, good customer support, fairly simple

Cons

bogs down, some of the dispatch features could be streamlined if the customer using it has a more rapid need, while search functions are good, they could be expanded for other fields

Review Source

Response from Jobbox Software

September 21, 2016

Hi Lorilee, Thanks for taking the time and reviewing ServiceBox. Further to our conversation we have additional search criteria that we have added and as we have put into our future development the request you made. As we begin working on this we will be in touch with you. As for the bogging down, optimisation is happening in the system and we trust that you will see a difference in the system in the coming days. If you have anything else, we would love to hear from you so please e-mail me any other questions and we would be happy to work with you. Enjoy your day!

KS

Katie S.  
Dispatcher  
Construction  
Used the software for: 2+ years

### "Thorough coverage of our needs"

September 24, 2020

5.0

Pros

Seamless use between mobile and desktop. Syncs well with quickbooks

Cons

Clumsy to go between tabs within accounts.

Review Source

Response from Jobbox Software

September 30, 2020

Hi Katie, Thank you for taking the time to give us a review! We here at ServiceBox are very happy to hear that your needs are being met partnering with us. I am not sure what you mean about tabs, we would love to hear more about your issue so we can tackle it right away! If you need anything else, please hit the feedback button at any point. Have a wonderful day, Your ServiceBox Team

CS

Clayton S.  
Electrician  
Construction  
Used the software for: 6-12 months

### "Service box review"

September 24, 2020

3.0

Pros

Makes timesheets easy to manage Easy too find job descriptions and leave notes for the next person to use

Cons

Hard to find material sometimes Hit the check in or out and the submit button sometimes don’t respond and sits in loading

Review Source

Response from Jobbox Software

October 6, 2020

Hi Clayton, Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you while using our timesheets and notes features. Our team has recently finished an update to improve our material search. We want to make your experience with us at ServiceBox the best it can be, anytime you are having issues with ServiceBox please contact us at our help desk. Our team will do everything they can in order to improve your experience. If you need anything feel free to contact us. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team

JB

Josh B.  
Partner  
  
Used the software for: 6-12 months

### "it works very well for our needs in the service industry. "

March 30, 2018

5.0

Pros

We like the fact that we can create a invoice directly in Quickbooks off of the work order. it is very easy for the engineers to get the pdf files needed to complete the work order and easy to attach the signed document back to the work order.

Cons

It makes it hard for our operations manager because he has to input the work orders on outlook so everyone else in the company can see what their schedule is.

Review Source

Response from Jobbox Software

April 5, 2018

Hi Josh, Thank you for taking the time to share how ServiceBox has been working for your business. We are happy to hear that it has been a beneficial change for you. I will get in touch with your operations team as there are ways to make the scheduler viewable to others on your team and perhaps we need to change the settings for your team. Hope you have a great day! Your ServiceBox Team

MAR

Mari Ann R.  
business Manager  
  
Used the software for: 2+ years

### "Great software for our small refrigeration company"

April 3, 2018

5.0

Pros

The company is incredibly responsive to questions or requested changes. The software is simple and intuitive for users.

Cons

I would like even greater customization of each users access to the different functions. It would be great if changes were saved without having to click on the green check mark.

Review Source

Response from Jobbox Software

April 9, 2018

Hi Mari Ann, Thank you for taking the time to complete the review of ServiceBox. We are happy to have your team onboard with us here. We do have the ability to customize the different types of users but I know your company would like even more for how you specifically operate and they are on our list for our development team. Hope you have a great day. Your ServiceBox Team

AK

Ahmad K.  
Director  
Construction  
Used the software for: 1-2 years

### "The best tool to manage your business "

September 22, 2022

5.0

Pros

friendly use and efficient, easy and value for what you pay.

Cons

sometimes the mobile app is not doing what it is supposed to do .

Review Source

MD

Michael D.  
Master Electrician, Hvac technician  
  
Used the software for: 1-2 years

### "Easy to use and very organized "

April 2, 2018

4.0

Pros

Ability to track past jobs through database. Also it's nice to add expenses and check lists for equipment and jobs.

Cons

I can put time in for other people on my job but once it's on there time sheet they can change it. It would be nice if the person the job is assigned to is the only one who can change the time. Besides the administrator.

Review Source

Response from Jobbox Software

April 5, 2018

Hi Michael, It is great to hear that ServiceBox is easy to use and has helped with the organization of your business. There are some permissions around entering time but I believe we might need to update this to meet your needs. I have submitted your comments to our development team. They are constantly reviewing the list of customer requests to upgrade ServiceBox. Thank you for your patience and your feedback as we continue to make a product that brings you value. Have a great day! Your ServiceBox Team

KW

Kasja W.  
Office Assistant/Dispatcher/Marketer  
  
Used the software for: 6-12 months

### "It is great to use with the HVAC & Plumbing Business"

March 28, 2018

4.0

Pros

I love how easy the program is to use, you can jump right into it without any training! Also I like how it is very customizable to the company so any company can make it their own.

Cons

The scheduler glitches sometimes, when changing the date or time (just moving things around) sometimes it will glitch and move to a different date or time, which can be very frustrating on those long days.

Review Source

Response from Jobbox Software

April 3, 2018

Hi Kasja, Thank you for taking the time to review ServiceBox. We are happy to hear that the system has been working well for you and your company. We are proud of how customizable our system can be and it is great to see it has been recognized and that it has been a benefit for you. Sorry to hear you are experiencing glitches with the scheduler. If you could provide us with some more information on what you are doing when the "glitch" in the scheduler happens that would be most appreciated. When it happens, please use the feedback section of the system and that way our team can resolve it for you. Thanks, Your ServiceBox Team

CT

Cory T.  
Customer Service  
Construction  
Used the software for: 6-12 months

### "New to the System"

September 24, 2020

3.0

Takes abit to get the hang finding the customers names, ie sometimes its the first name and sometimes its the last, and if you do not have the correct spelling - your lost

Pros

Like the set up of the scheduler calendar. And has email contact to my boss.

Cons

Should be able to find customers other than their last name- by contact of phone numbers.

Review Source

Response from Jobbox Software

October 6, 2020

Hi Cory, Thank you for the review, I appreciate you taking the time to respond to us. I am happy to hear that the scheduler is a great part of ServiceBox that you are enjoying. We have updated our search criteria with the search bar, where you can find customers by their; phone number, email, first and last name, company name, or account number. If you are ever having technical issues, please contact our help desk in order for us to handle it right away. Have a great day, Your ServiceBox Team

VR

Verified Reviewer  
Conference Services Manager  
Facilities Services  
Used the software for: 1-2 years

### "ServiceBox"

December 12, 2018

5.0

Pros

Accessibility is great - you can always look at your work orders from anywhere

Cons

Can lag at times and lose service; bugs with uploading

Review Source

KW

Kaelan W.  
HVAC Technician  
  
Used the software for: 1-2 years

### "Great program easy to go paperless with it. "

March 29, 2018

4.0

Pros

I like that we are able to access work orders at anytime and there is no human error of loosing papers anymore. I also like how we are able to input our own checklists.

Cons

There are a few bugs in the program. Such as when I have a workorder open and I go out of the app it automatically closes the workorder and I have to re open it.

Review Source

Response from Jobbox Software

April 4, 2018

Hi Kaelan, We appreciate you taking the time to share your experience with ServiceBox, thank you! I have passed along your comments on the app closing to our development team so they can get that looked after for you. If there are things like this that you notice, please feel free to use the feedback area of the system (you can find it on the main menu page) and let our team know about this so they can get it addressed asap. Have a great day! Your ServiceBox Team

JD

Jason D.  
Owner  
Construction  
Used the software for: 1-2 years

### "Service Box product"

September 23, 2022

5.0

Pros

I have could the product to be very user friendly and I like that fact they ae always improving things

Cons

Some of the files I try to attach will not attach. They need to increase the size of files you can attach

Review Source

JS

John S.  
Labor Forman  
Construction  
Used the software for: Less than 6 months

### "Clunky"

September 24, 2020

3.0

It's a great idea, but it is a lot of work to use. There are places to put all the info I can think of, but it's not organized in a way that makes it easy to get to the information Let me put it this way: using the app is like visiting a website created in 2002...

Pros

I like that there are many ways to organize aspects of the job. I like that the contact info of each customer can be inserted into the app

Cons

It's clunky. Small buttons make each page seem confusing I have to click through several buttons and screens to get to places I want to go in the app When I want to go back a page, it takes a while to load and sometimes it won't go back.

Review Source

Response from Jobbox Software

October 6, 2020

Hi John, Thank you for taking the time to write up a review, we greatly appreciate it. I am happy to hear that you are enjoying the organizational aspects of ServiceBox. We are working on a new look and update to our website and mobile site which will include a shift in using our buttons. If you or your company are finding at any point that your system is running slowly, please contact our helpdesk right away so we will be able to take a look at it. Have a wonderful day, Your ServiceBox Team

MW

Mya W.  
Data Manager  
  
Used the software for: 6-12 months

### "It is nice to be able to have everything in one place where everyone can access and share data."

March 29, 2018

3.0

Pros

There is a lot of information that can be shared and tracked easily by multiple people. You are also able to upload and download data in pdf form.

Cons

We are not able to link our QuickBooks account in order to generate quotes and invoices. That would be great!

Review Source

Response from Jobbox Software

April 4, 2018

Hi Mya, Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you. Quickbooks can definitely be linked for you to be able to export your invoices to accounting. I will be in contact with you to schedule a time when we can meet and get that looked after for you. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team

JR

Jason R.  
service manager  
Facilities Services  
Used the software for: 1-2 years

### "Service box"

September 24, 2020

4.0

overall very positive

Pros

very universal for usage of different phones, tablets and cell plans

Cons

time consuming to fully implement for entire company

Reason for choosing ServiceBox

cost effective

Review Source

Response from Jobbox Software

September 30, 2020

Hi Jason, Thank you so much for taking the time to review! Us here at ServiceBox are delighted to hear that you are enjoying the use of our product. Let us know in our feedback button if you have any problems or kinks so we can jump to a solution for you and your company right away. Have a wonderful day, Your ServiceBox Team

MS

Matthew S.  
Owner  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Best product so far"

October 12, 2016

4.0

We have used many scheduling and dispatching softwares. This fits our business platform the best. It has a lot of functionality and the development team is always quick to help integration of a new feature or idea we have.

Review Source

Response from Jobbox Software

October 18, 2016

Good Morning Matthew, Thank you for taking the time to complete this review and share your experience with ServiceBox. We trust that you will continue to see a benefit with ServiceBox and if you need anything else, don't hesitate to give us a call. Your ServiceBox Team

MM

Mike M.  
President  
Facilities Services  
Used the software for: Less than 6 months

### "Great Support"

September 24, 2020

5.0

The people I have taled to have been great. They always seem happy to help me with any stupid questions I have.

Pros

The software does everything I need it to . It seems like a product that will scale with me as I grow.

Cons

Like anything computer the learning curve is hard for me but the support I received from the guys on the phone was exceptional.

Reason for choosing ServiceBox

I chose Service box over Jobber, (both Canadian Companies) because ServiceBox does not bill in a foreign currency.

Review Source

Response from Jobbox Software

September 30, 2020

Hi Mike, Thank you for taking the time to make a review for us, we greatly appreciate it! We are very happy to hear that you have gotten satisfaction from not only our product but support team. All of us here at ServiceBox take pride in our ability to help you and your company grow. If you have any needs that are not met or ideas to improve our product for you, please do not hesitate to click our feedback button at the bottom of your ServiceBox page. Have a wonderful day, Your ServiceBox Team

AG

Angela G.  
Project Coordinator  
Utilities  
Used the software for: 2+ years

### "HVAC Service"

September 29, 2020

4.0

Its been good

Pros

Easy to use, field guys are able to use it without issues.

Cons

It bugs out alot. Search bar sucks. Sometimes it brings up too many options

Review Source

EP

Erik P.  
Service Technician  
  
Used the software for: 6-12 months

### "Overall good experiance."

April 2, 2018

4.0

Pros

Can look at past work notes- Can attach pictures to jobsitea for reviewing later-keeps everything organized.

Cons

Requires cell data so in areas of low or no cell service you cant use it- sometimes takes longer than pen and paper to record data.

Review Source

Response from Jobbox Software

April 9, 2018

Hi Erik, Thanks for sharing your thoughts and it is great to know that ServiceBox is helping to keep you organized. We will have an offline mode in the future for the app. When it takes longer, you might want to try using the talk to text to save the time you would take from typing. If it is enabled on your device it works. If you would like any more clarification on this please reach out to our support team at support@jobboxsoft.com and they will be happy to assist. Have a great day! Your Servicebox Team

AM

Adam M.  
Service Manager  
Construction  
Used the software for: 6-12 months

### "Review"

September 24, 2020

4.0

I LOVE IT OVERALL. THE SALES TEAM AND SERVICE TEAM ARE AWESOME AND VERY HELPFUL

Pros

ELECTRONIC WORK ORDERS ARE MUCH BETTER THAN PAPER WE USED TO USE

Cons

FEW BUGS, TROUBLE LOADING APP SOMETIMES, ETC.

Review Source

Response from Jobbox Software

September 29, 2020

Hi Adam, Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you. If you are finding any bugs when using ServiceBox, please use the feedback button in order for us to improve your experience. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team

kR

kyle R.  
service technician  
  
Used the software for: 6-12 months

### "Some bugs and occasional crashing but good"

April 2, 2018

4.0

Pros

Easy to navigate with simplified tabs and I like that i can see what jobs have not been started or people cant get to.

Cons

No offline support for areas with no cellular signal. App is leggy and some data gets lost id ctashed

Review Source

Response from Jobbox Software

April 5, 2018

Hi Kyle, Thanks for taking the time to share your experience with ServiceBox. I am sorry to hear that you have dealt with crashing as this is something our team has worked hard to avoid. Our team is working on developing the offline mode for the app so in the future this will help when you are in areas with no cellular service. We will follow up with you to find out if this is happening at a specific time or instance and something that we need to resolve. Look forward to connecting with you soon! Your ServiceBox Team

LK

Lucas K.  
Foreman  
Construction  
Used the software for: Less than 6 months

### "Recently started using"

October 2, 2020

5.0

I have enjoyed the app. It is an all encompassing program, with a great range of options. Much more user friendly then other apps of the same design

Pros

I like that the jobs are easily navigated and that all information is conviently stored all under one job. Can upload all the information when I'm finished building a project, and all future maintenance is able to see all the stuff inputted by the last users.

Cons

We have difficulty seeing where the other workers are. They are listed as a location and as a colour. As a user we can not see who the colours are. So when we need to quickly find who is near us to help we can't access the names.

Review Source

GH

George H.  
Senior Field engineer  
Telecommunications  
Used the software for: 6-12 months

### " Easy to use. Works great. A little slow to respond at times but not unusable."

April 9, 2018

4.0

Mobile functions. Ability to attached pictures and documents. Quotes.

Pros

Ease of use. Ability to perform all tasks from smartphone. Intergration with other software platforms.

Cons

At times the program runs fairly slow. It has seemed to improve as of the past month. Not much to complain about other than that.

Review Source

Response from Jobbox Software

April 10, 2018

Hi George, Thank you for taking the time to share about your experience with ServiceBox, we are happy to know that the system is working great for you! Your ServiceBox Team

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