# Page 6 | ServiceBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is ServiceBox the right Field Service Management solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136363/ServiceBox/reviews

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ServiceBox

4.3 (168)

[View alternatives](https://www.capterra.com/p/136363/ServiceBox/alternatives/)

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Last updated March 13th, 2026

# Page 6 - Reviews of ServiceBox

## Showing most helpful reviews

Showing 126-150 of 168 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EM

Eric M.  
Electrician  
  
Used the software for: 6-12 months

### "Use it every day and works fine"

March 28, 2018

5.0

Pros

Use it to do time sheets and work orders so on knit does the job and that's all I need it for and to submit

Cons

There is nothing off the top of my head that I can think of to complain about right know other then sometimes the app is slow but could be the wifi

Review Source

Response from Jobbox Software

April 3, 2018

Hi Eric, Thanks for your comments, we are happy to hear that ServiceBox has been helping you in your business. If at times the app is slow - please feel free to use the feedback button and let our support team know what you were doing. If there is something that they can find to speed it up they are happy to look into it. If it is the wi-fi, unfortunately, that is out of our hands. Hope you have a great day! Your ServiceBox Team

PK

Patricia K.  
Service Coordinator  
Environmental Services  
Used the software for: 6-12 months

### "As I see it"

January 10, 2017

4.0

I use this application every day for work and find that it works quite well for me. I am looking forward to some further training to see what I may be missing if anything.

Pros

I like the ease of use and navigation through the program.

Cons

Sometimes there are time delays which can be frustrating.

Review Source

Response from Jobbox Software

January 17, 2017

Hi Patricia, Thanks for taking the time to let us know that ServiceBox works well for you. We are always happy to hear how we may be able to serve you better. When you are in the program, go to the Feedback button at the bottom of the page and let us know what training items we could provide to help you with ServiceBox. We look forward to hearing from you and help you as you continue to use our software. Your ServiceBox Team!

PK

Patricia K.  
Service Coordinator  
Environmental Services  
Used the software for: Less than 6 months

### "This is My Review"

October 5, 2016

4.0

I have had a very positive experience with Service Box to date. I find it very user friendly and easy to navigate. The only thing that I might want a little quicker is the support replies, sometimes it takes quite a while to hear back and there has been occasion where I have not received a reply at all. Other than that it has been wonderful thus far.

Pros

Ease of use and navigation. Very user friendly in my experience.

Cons

Sometimes there is long lag times, not sure if it is the actual software or the internet provider.

Review Source

Response from Jobbox Software

October 12, 2016

Hello Patricia, Thank you for taking the time to review ServiceBox and share your experience with the software. Our apologies if we did not get back to you for a support issue that you had quickly. Please e-mail us at support@jobboxsoft.com when you have an issue and we will get back to you as soon as possible. On our end we have been working on some system optimization so if you were experiencing some lag lately it could have been do to this. We have finished the work though so hopefully you will have already seen an improvement. If there is anything else please don't hesitate to contact us. Thanks, Your ServiceBox Team

TC

Tanya C.  
Administrative Assistant  
Construction  
Used the software for: Less than 6 months

### "Decent application"

September 24, 2020

4.0

Pros

the way we can schedule the job and the notification goes to the specific user and it is time friendly because all data can be find in one place

Cons

1) there is not much option of customization like we can not customize the layout of invoices or workorder 2)It does not display time in hours and minute format

Review Source

Response from Jobbox Software

September 30, 2020

Hi Tanya, Thank you so much for taking the time to give ServiceBox a great review! We really appreciate that you are enjoying the use of our product. If you would like to switch or attune parts of our product specifically to your liking, please make a suggestion using our feedback button so we can jump onto the issue and improve your experience. I look forward to hearing from you soon. Have a wonderful day, Your ServiceBox Team

MR

Mason R.  
Electrician  
  
Used the software for: Less than 6 months

### "Make this a phone app "

December 12, 2016

4.0

Service box is one of the better products I've used for work and hours, but it's easier to pick out things I don't like over anything else. I don't have time to update my hours over a computer so it's all on the iPhone. Would be a lot nicer in an app. It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website. Buttons are all really small and it's not obvious if you are checked in. Would like something to pop up bold or have a colored button to indicate that you are signed in.

Pros

Organization

Cons

Hard to use on a phone

Review Source

Response from Jobbox Software

December 12, 2016

Hi Mason, Thanks for taking your time to review ServiceBox and let us know how we could make ServiceBox better. We are constantly working to improve our product and I have passed along your comments to our development team. Any time you have suggestions for us we are happy to hear what would make your job easier. On the home screen on your phone, there is a feedback button and there you can send us your comments in the future and we will do what we can to make life simpler. Hope you have a great day! Your ServiceBox Team

SR

Shaun R.  
President  
Construction  
Used the software for: 6-12 months

### "Servicebox software "

February 4, 2017

5.0

I have been using servicebox for almost a year now and it is a great tool to have for creating work orders. I have had customers tell me how professional the work orders look and how easy it is to quickly review the work we performed.

Pros

Ease of use and multi function capability

Cons

Price point

Review Source

Response from Jobbox Software

February 7, 2017

Hi Shaun, Thanks so much for taking the time to review ServiceBox and let us know your thoughts. We are so happy to hear that not only has it made things more organised for your office but also that your customers have noticed a difference. We welcome any feedback you have and look forward to continuing to work with you. Have a fabulous day! Your ServiceBox Team

PP

PETER P.  
president  
Construction  
Used the software for: 1-2 years

### "peter's review"

September 29, 2020

4.0

very good

Pros

easily find information based on multiple inputs

Cons

some items re hard to find, for example, changing client information once it has been set up

Review Source

LK

Lisa K.  
Director  
Construction  
Used the software for: Less than 6 months

### "RR Calgary Plumbing & Drains Ltd."

September 24, 2020

4.0

Very good!

Pros

The online app allows me to dispatch our Service Techs and invoice our customers from anywhere.

Cons

Nothing at this time. Having gone from a desktop application, this software offers me all that I need at this time.

Reason for choosing ServiceBox

Canadian based, local.

Review Source

Response from Jobbox Software

September 29, 2020

Hi Lisa, Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you. If you are in need of any improvements or have ideas about what we should add next to ServiceBox, please let us know by using the feedback button. I look forward to hearing from you soon. Have a great day! Your ServiceBox Team

AH

Amy H.  
Office Admin  
Construction  
Used the software for: Less than 6 months

### "Great software "

March 28, 2018

5.0

Pros

It has basically everything we need to make our business flow perfectly. The mobile app is great for on the road.

Cons

Nothing so far. Could use an email/text alert to customers regarding their upcoming appointments (a week and day before in advance) but I believe Service Box will be adding this feature in the future.

Review Source

Response from Jobbox Software

April 3, 2018

Hi Amy, We are happy to have your team onboard and so good to hear that everything, including the app has been working great for your business. We do have an "En-Route" feature that you can use to tell customers that you are on your way to the job and you could use it a day before as the flexibility of ServiceBox allows you to use the feature in different ways. If you would like additional information on setting this up, please contact our support team using the feedback section in ServiceBox and they will be happy to show you how to do that. Have a great day and we look forward to continuing to work with you. Your ServiceBox Team

LC

Luc C.  
Inside Sales  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Great Product"

October 2, 2020

4.0

Overall,I enjoy this product. I would recommend it to anyone who is looking for a tool to manage bookings for various applicablions as well as invoicing etc.

Pros

Easy to keep track of all bookings and attach files for each booking

Cons

Maneuvering around through schedules, etc.

Review Source

ML

Mike L.  
Service Coordinator  
Facilities Services  
Used the software for: Less than 6 months

### "ServiceBox"

September 24, 2020

4.0

Pros

Ease of use, job tracking and overall increase in efficiency

Cons

This software did not tick all of the boxes, so we had to change the way that we did some things.

Reason for choosing ServiceBox

Price, ease of use, Canadian based

Review Source

Response from Jobbox Software

September 30, 2020

Hi Mike, Thank you so much for review, we're happy to hear that you are finding ease with the use of ServiceBox, the job tracking and efficiency boost at your company. If you ever find something trivial or challenging with our product, please do not hesitate to hit the feedback button at the bottom of your ServiceBox page in order for our team to follow up with you in order to improve your experience! Have a wonderful day, Your ServiceBox Team

AA

Ahmad A.  
Engineer  
Architecture & Planning  
Used the software for: I used a free trial

### "The service box is great and great"

August 7, 2021

5.0

My overall experience has been great, it's a great program with a great team behind it, and I tell all my colleagues about it all the time.

Pros

I needed a very simplified and intense work order management system to fully automate everything from quotations, with repeatability of work orders to maintenance, service box allows everything to be in one place versus access to many different areas for information, I like to customize categories and cases and also timetables.

Cons

The search feature is unreliable because of how the keywords are sorted.

Alternatives considered

[Servant Keeper](https://www.capterra.com/p/276838/Servant-Keeper/)[Bonterra Giving Days](https://www.capterra.com/p/159669/Bonterra-Giving-Days/)

Reason for choosing ServiceBox

Because, in my opinion, it is a great program and has great features.

Review Source

BD

Brent D.  
Owner  
  
Used the software for: 6-12 months

### "Exceptional service, Easy to use software"

March 27, 2018

5.0

Pros

Everything from invoicing, quoting, dispatching all in one place. Connects with accounting software.

Cons

Nothing at this time. ServiceBox is very quick to respond to issues.

Review Source

Response from Jobbox Software

April 3, 2018

Hi Brent, It has been great working with you so far and we are happy that the system has been a success for you. If you do have any questions, you know how to reach us! Thanks, Your ServiceBox Team

MB

Malcolm B.  
Plumber  
Construction  
Used the software for: Less than 6 months

### "Plumbing/ gasfitting company."

September 30, 2020

4.0

I like the product and with further development it will only get better.

Pros

I like the scheduler, how it keeps me on track. It works well for tracking projects in progress. What’s been invoiced, and what hasn’t. Let’s me easily convert estimates to work order and further to invoices.

Cons

Lack of templates to customize the layout for invoices. They way that things look are important when Communicating with a customer. It could use customizable page breaks, and other basic layout features for templates and invoices.

Review Source

AJ

Adam J.  
  
  
Used the software for:

### "Handy but glitchy"

October 11, 2016

3.0

It's a good tool to have, but encounters errors fairly frequently. They are usually resolved within a day, but they do hinder current operations. Also when looking ahead in the schedule it will always return to the current day after backing out of a different days appointment details which gets more inconvenient the further ahead you go as you then need to click thru the days till you get back to the day you were looking at. Overall decent though.

Review Source

Response from Jobbox Software

October 18, 2016

Hello Adam, Thank you for taking the time to let us know your thoughts. During the past month we have been working on system optimization and we apologize if you have noticed some errors while working. We trust that this has now been taken care of and the second phase of this will be handled so as not to cause additional trouble for users. We appreciated your patience as we completed this work. We have taken note of your request and have added it into our development list. If there is anything else that you would like to share with us, we welcome your opinion and you can e-mail us at support@jobboxsoft.com Thanks again and have a great day. Your ServiceBox Team

DM

Darin M.  
Director  
Construction  
Used the software for: Less than 6 months

### "user freindly"

April 1, 2018

4.0

Pros

being able to keep sage 50 and the eas of doing invoices. Being able to have great note re each job.

Cons

some times you can not down load your pictures, and at time there servier is slow. Sometimes having to wait for wifi to work with the service.

Review Source

Response from Jobbox Software

April 5, 2018

Hi Darin, Thank you for taking the time to share your thoughts about ServiceBox and we are happy to hear that you have found it user friendly. You mentioned in your review that sometime you cannot download photos, if this happens would you please take a moment to send a quick note to our support team in the feedback are of the system. This will allow them to find out why this is happening for you and if there is something that we can do to resolve it for you. Have a great day! Your ServiceBox Team

MR

Morgan R.  
Owner  
Construction  
Used the software for: 6-12 months

### "Great concept"

December 12, 2016

3.0

The idea and the material are there just need more refinement for smaller service companies. And a better price point for the smaller companies.

Pros

Can use anywhere you have access to a computer. No scanning work orders. Multiperson use.

Cons

Price and can't adjust time cards. Without notifying an admin.

Review Source

Response from Jobbox Software

February 7, 2017

Hi Morgan, Thank you so much for providing your feedback to us on ServiceBox, we appreciate the time that you took to let us know. I know you were able to speak with one of our developers and get the time cards fixed as with ServiceBox the system can be configured in many ways. We are always striving to meet the needs of our customers so we look forward to hearing from you in the future as well and providing even more value for your money. Thanks, Your ServiceBox Team

RS

Roger S.  
Office Manager  
Farming  
Used the software for: Less than 6 months

### "Service Box User Review"

October 2, 2020

5.0

I like it! Wish we had gotten it sooner!

Pros

What I really like about this service is the connectivity - all our service techs and office personel are connected and can schedual work and see what needs to be done. Also it cuts down on paper work as we can invoice directly from the field.

Cons

It is really larger and more complicated than we need! We are only using a small portion of it's capability.

Review Source

TB

TOMMY B.  
Owner  
Facilities Services  
Used the software for: Less than 6 months

### "We have had a good experience so far. The program seems to be a good fit for our plumbing service. "

April 3, 2018

4.0

Efficiency's gained by stream lining our quoting, assigning, invoicing and closing off jobs in the accounting program.

Pros

The efficiencies that would will gain by using the system. Integrating the quoting, assigning, invoicing of each job vs manual paper process.

Cons

I would like to contact technical support directly. I called a couple of times and could not get through to any physical person.

Review Source

Response from Jobbox Software

April 9, 2018

Hi Tommy, Thank you for taking the time to review your experience of ServiceBox this far and the efficiencies that you are seeing. I have passed along to our support team your comments. Have a wonderful day! Your ServiceBox Team

MB

Mitch B.  
  
  
Used the software for:

### "Service box"

November 2, 2016

3.0

Service box works well for tracking time and workorders. It's very easy to get use to the app because it makes sense. It's nice that you can go back and edit your time sheet for the week and add notes any time before you submit it. It's missing the ability to move back and forth between tabs without saving because it's web based they can never change that allegedly.

Review Source

Response from Jobbox Software

November 15, 2016

Hello Mitch, Thank you for taking the time to share your experience with ServiceBox and we are happy that it works well and you find it easy to use. You can move back and forth within the tabs as the browser back buttons do work but the information must be updated if you want it to be in the system before you move. I will add your request into our future development board and if there is anything else that we can look after for you then please don't hesitate to click on the feedback button when logged into ServiceBox and let us know your thoughts. Thanks, Your ServiceBox Team

RT

Riley T.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Great Program, Great support."

October 15, 2020

5.0

Great costumer support. Really like working with \[SENSITIVE CONTENT HIDDEN\]. Simply and very contractor oriented

Pros

Makes doing invoice estimates and work orders very easy

Cons

Would love if it confirmed that the invoice has been opened by s customer not sure how but quick books does it

Review Source

BY

Brent Y.  
HVAC tech  
Facilities Services  
Used the software for: Less than 6 months

### "Service Box Review"

October 6, 2020

4.0

ServiceBox is used for tracking jobs and projects. Generally quite favourable.

Pros

I like the ease of editing and the spaces for placing notes and description.

Cons

Initially it seemed to take a bit to find my way around. Not sure that I have any suggestions in streamlining. If a person wants all the features, it won't be as simple.

Review Source

SA

Shasity A.  
Office Admin  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Easy to Use"

October 11, 2016

5.0

This is a very easy to use program. If you can't find something you can easily look and find it! For the few months we have been on this it has been great!

Pros

Easy

Cons

Sometimes slow being on the browser. Can't use when you have no service.

Review Source

Response from Jobbox Software

October 12, 2016

Shasity, Thank you for taking a few minutes to share the positive experience you had had since coming on board with ServiceBox. Sometimes I know it is hard to believe that a software will make such a difference in a short time but having this confirmation that it really does make a difference is great. Have a wonderful day! Your ServiceBox Team

CM

Cristian M.  
Technician  
  
Used the software for:

### "Needs an app"

January 16, 2017

4.0

Great service but trying to do every thing off a phone or tablet browser, the navigation is difficult and takes a few seconds for ever button tapped to register. A play store or app store app specifically design for these devices would be recommended and appreciated.

Pros

All the features

Cons

Pauses a few seconds after ever tapled button.

Review Source

Response from Jobbox Software

February 7, 2017

Hi Christian, Thank you for taking the time to review ServiceBox and provide your thoughts. We have tried to be in touch with you as we would love to hear from you how we could make things easier for you but we haven't been able to connect. Please give us a call at 1 888 727 4983 or use the feedback option in the system to let us know how we can make your life better when it comes to ServiceBox. We look forward to hearing from you. Sincerely, Your ServiceBox Team

TH

TONI H.  
Bookkeepper  
Telecommunications  
Used the software for: Less than 6 months

### "Updates"

October 6, 2020

4.0

Pros

I like that it can be interrogated into SAGE software

Cons

I didnt know that I wasnt suppose to update SAGE without notifying Service box. I have been unable to do up invoices to clients for a week.

Reason for choosing ServiceBox

Canadian product

Review Source

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