Who Uses This Software?

Real estate brokers, agents, and teams.


Average Ratings

81 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • dotloop
  • www.dotloop.com
  • Founded 2009
  • United States

About dotloop

Dotloop is the leading online transaction and productivity optimization platform in real estate. Dotloop reduces complexity by replacing separate form creation, e-sign, and transaction management systems with a single end-to-end solution and drives growth by helping real estate professionals streamline their businesses with workflow automation and real-time visibility into transactions. Each year, millions of agents, brokers, and clients trust dotloop to get deals done.


dotloop Features

  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing
  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management
  • Accounting
  • Appointment Scheduling
  • Commission Management
  • Contract Management
  • Critical Date Alerts
  • CRM
  • Document Templates
  • Electronic Signature
  • File Sharing
  • Task Management
  • Transaction Review
  • Anonymity Management
  • Auditing
  • Collaboration
  • Data Protection
  • Data Storage Management
  • Document Tagging
  • Due Diligence Management
  • Procurement Management
  • Project Management
  • Role-Based Permissions
  • Secure Preview

dotloop Reviews Recently Reviewed!


Dotloop saves so much time and money

Sep 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: I work as a transaction coordinator for a real estate agent, and Dotloop has revolutionized the way we do business. The best feature of this software is the ability to digitally sign paperwork, which saves us so much time and money. Many times, we go back and forth negotiating a contract, and we need initials and signatures each time we make a change. Rather than having to physically meet up with clients, we are able to acquire signatures quickly and easily via email.

Cons: Sharing a loop can be confusing. I rarely share my loops with other agents for fear of them having access to and changing things they shouldn't and vice versa.

Overall: Dotloop has saved us so much time and money, and I could not imagine ever having to go back to getting signatures the old fashioned way. In addition, both myself and my boss can access documents from anywhere we have an internet connection, so it has kind of acted as a cloud server for us as well. Overall, I really love this software, it has made my job so much easier.

Great for sharing documents with clients and keeping record

Mar 12, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to share documents with clients and others for viewing and signing

Able to upload custom documents to be made into interactive forms

Nothing is ever deleted

Able to have a master account for the company with all users under it

Cons: Admin side gets frustrating on documents that are submitted for review, it sends everything in a loop instead of just the documents checked sometimes (Very time consuming from and admins perspective)

No real training except videos for new users

Communication with Tech Support on uploading new interactive documents is touchy

Need an separate email for everyone on the loop

Easy to get multiple accounts from others sharing documents to you (constantly calling to have accounts removed and cleaned up from individuals)

Overall: Overall DotLoop is a good system when you are in a deal working with clients.

From an admin perspective its more time consuming then it should be

Great Program for Paperless Companies!

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use. Dotloop provides access to anyone with a simple addition of an email and a name. Very straight forward for clients to use, even let's them sign with a click of a button. Dotloop also keeps files neatly organized. You're even able to add PDF's direct from your email into the loop and folder you like!

Cons: There actually isn't much that our office does not like about Dotloop. The only thing that can be an issue is if you have one client as multiple parties. For example, while using the "auto-fill" function of dotloop, if you have an agent that also doubles as the purchaser, there is no way to use the same email account for separate signature spaces for the different roles. Before sending out to clients, you must go through the document and verify that all signatures spaces are assigned correctly.

Overall: I have never had any huge issues with Dotloop. If I ever experience anything difficult, the Dotloop customer service helps immediately to get the problem solved. Would highly recommend Dotloop for any paperless company!

Capterra loader

All Day, Every Day

Nov 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dotloop is a piece of software that has been pivotal to the existence of my business for over 4 years now. It is an incredibly easy to use platform with great integrations and flexibility. I have been forced to use other services (like AppFiles) by clients who didn't have Dotloop and the difference is night and day. If you are in need of a document sharing system for Real Estate, hands down the best option available is Dotloop.

Cons: While I love most everything about this platform, I do wish there were most customization options for "white label" styling, allowing the end recipient to have a more clean "in house" feel. If they could include some ability to customize the front end and the notification emails, that would be awesome.

State of the Art Real Estate Transaction Manager

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Dotloop is fairly user friendly and easy to navigate. Since their recent update, it took some relearning where things were on the main menu page, but it provides a nice overview of each sale. Being about to create your own templates and edit already existing templates is a really nice feature. I like that our clients have their own portal on their end and can access shared documents whenever they need to.

Cons: I've been using this program for over four years now and I haven't run into too many things that are worth complaining about. As far as a real estate transaction management program, it has a really nice interface and is easy to use, even for senior realtors who are used to doing things with less technology involved.

Dotloop Makes My Job Much Easier!

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the way I can autofill documents, create templates that I can use for each transaction, communicate with multiple clients and allies within the same transaction, custom title each loop, etc. Dotloop is very savvy and picks up most data from the Agreement of Sale (close date, price, etc) and automatically fills that information in! I also appreciate that signatures and initials are automatically dated with a time stamp.

Cons: The only "issue" I've had is that at times, when entering a client into a transaction, Dotloop pulls from a larger database (not just my clients) and has autofilled the incorrect information by pulling info from a different client. This has only happened a time or two, but I am always cautious as a result.

Overall: Dotloop is sure to expedite your real estate efforts!! It is very user-friendly and helps with our team's productivity.

I use this to manage and maintain real estate transactions for multiple real estate agents.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that everything is organized by loops and that you can auto populate information just by filling out a form and it fills out the information for you so you don't need to go in and do it yourself. I like the convenience of having it done for you and notifying you when something has been signed. I also like that you can upload templates so that you can fill out the information in DotLoop rather than in a PDF.

Cons: I don't like that when you are an admin for your company that everyone else that is an admin receives the signed document and I don't like that you can't opt out of certain agents signed documents when they are completed. I wish there was also an easier way to transfer your loops with all of your paperwork to one account to another.

Overall: Getting signed contract documents quick and efficiently.

Streamlined All Aspects of Our Business

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the ability for the agents and the staff to be looking in the same place for the same information.

Cons: dotloop is still new enough that they haven't been able to think through every nook and cranny of the real estate business. However, they are doing a phenomenal job of being at the leading edge...and I look forward to what they'll grow into.

Overall: We have used dotloop for about 3 years and more recently integrated some of our office processes into the loops. Now our agents can see (real-time) what our administrative staff is doing in the loop, through the use of workflow statuses and task lists.

Recommendations to other buyers: I have not found any transactional management tool that even comes close to matching dotloop.

Vendor Response

by dotloop on December 07, 2016

Thanks for the review, Anna!

Dot Loop Review

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: That it is literately all there. They are able to be titled as I want, they are able to have the folders all with in, and its the EASIEST system. You can't go wrong.

Cons: The only thing I find hard, is with a team some of the messages that are sent out the other team mates can't see and since I created a check list I am the only one who can add it to a loop even if I don't create the loop the other team mates can't add that check list. I have to wait for my invitation in order to go in and add that list when we all use it.

Overall: Bottom Line, its easy and SO organized. Can be as detailed or as vague as you want it to be!

Capterra loader

Using DotLoop for Secure Transactions

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
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Pros: We use DotLoop as part of the Keller Williams Realty Gold Coast transaction management systems for listing and selling real estate. It offers the extensive use of business developed templates and secure signatures. Also has ability to send documents multiple ways, which is handy for different skill sets of clients.

Cons: Making sure that the right permissions are assigned to the correct set of users. You just have to be careful on the setup.

Overall: Very satisfied with DotLoop. It provides the functions for templates and the secure way to have documents signed, makes it a winner.

Links Residential Review

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and the customer success managers do a great job with the onboarding training.

Cons: You are unable to suspend a user, you can only remove them. As the admin I should have the ability to set the company default information for all users so that they do not have to manually do it themselves. Also merging loops is difficult because I always get an error message.

Overall: Overall the software is very user friendly once you build out the templates the way that you want. Our agents really like how easy it is to share documents for e-signatures.

Best electronic signature platform out there!

Mar 18, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dotloop is very intuitive to the real estate world. It understands that any change to a contract creates a new contract legally speaking so it simply creates a new "LIVE" version over the last one (and you can always view previous revisions). This is one among many features that I suggested to it back in the early days of 2015.

Cons: My office was a guinea pig with this product in its days of infancy. I set up the entire office and offered so many suggestions to the DotLoop team (that they implemented) I almost feel as though I should have been given some kind of "product development/tester" compensation. They have continued to make it even more than what it was but a lot of its foundational features (long before Zillow bought it) came from my recommendations.

Overall: I set up an office of 130 agents. Set up staff. Set up managing brokers. Incorporated forms and suggested interface ideas that they took and ran with.

Dotloop Love

Nov 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All my files in one place, helps me meet compliance requirements with the state

Cons: At first, hard to tell how it all works. I had a class but really until you start using it, you don't know it. Doesn't take long though to understand how the capability of this software is going to save you tons of time and effort! I would like to be able to share a document from one loop to another without having to download it. If that can be done I haven't figured it out.

Overall: It has saved me so much time. Uploading is quick, moving files between folders is quick and efficient, signing process, instantaneous notifications when something has been signed or shared, everything this software does makes my job easier!

I've used it from both sides and its great!

Apr 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how easy it is to share everything with clients and anyone involved in a transaction. It is an easy way to keep each listing organzied and all the documents together. It is easy to fill out forms and share with everyone who may need to see the documents. Very easy to collaborate and get things done!

Cons: There are some things such as adding in initial spots that I have had some trouble figuring out. I have not had a chance to reach out to customer support on this.

Great idea but buggy

Sep 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has a great design. We use it in in our Real Estate business everyday. It's a wonderful tool to keep your records and ease of digital signing with clients.

Cons: This software does have bugs and slow integration between other online signing software. There is a learning curve and slow comprehension from users.

Easy to use

Dec 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Dotloop is pretty easy to figure out. Complete and share documents securely. Pricing is reasonable for the product you receive. Customer Service is easy to get ahold of for any issues you may have.

Cons: Sometimes you do not get notification or sharing within the team is not easy.

Capterra loader

Excellent Electronic signing platform

Dec 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use this in the real estate field for our contract signings. This service is invaluable. It saves so much time in the field capturing signatures.

Cons: Wish there was a feature to allow you to save customers contact information for a customer who makes multiple transactions.

Dotloop

Feb 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really liked this product and all the features it has to offer. We switched to Docusign and I can see pros and cons for both.

Cons: The signing process was cumbersome and not as stable as Docisign. It confused our clients when they were unable to open and sign the doca.

Excellent for storage and sharing

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I appreciate the extensive training manual and feel the system is easy to learn and use.

Pros: Dotloop helps me keep my documents organized. There is a lot of paperwork involved in property management, and dotloop is perfect for streamlining our processes of collecting signatures and organizing files.

Cons: My only complaint is the inability to permanently delete documents or loops. While I understand the idea of 'better safe than sorry', archiving loops doesn't make them disappear from searches, which can clutter things up, especially if a property or loop has been taken over by another agent.

Could Not do business with out it

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like the most about Dot Loop is the ease of use. I can add a signature to a document, send it to a client via email, they can e-sign and send it right back. It cuts down time between transaction delays due to documents needing to be signed

Cons: There is no was to archive a document out of your loop unless you have admin access so some folders you have unnecessary documents that you dont need. I would also like to be able to sort my loops and if I archive a loop that it goes away and doesnt show up in active loops

Overall: Could not do business with out this software!!

Nice program for electronic signatures and file management

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, phone support is very helpful and friendly.

Cons: I insert text a lot and when you do, there is a box around it. It would be nice to eliminate this.

Overall: Good overall. Great for electronic signatures, keeping loops and creating folders within the loop.

Online Filing Cabinets, Communications, and Electronic Signing in ONE!!!

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I LOVE Dot Loop. We had been hesitant on making the move to Dot Loop, but we took a leap of faith! It was the best choice for our company. This software makes documents easy to autofill, share with others, and have them electronically signed. You can submit loops and documents for review from higher authorities within a channel for accuracy and storage. It eliminates paper and filing cabinets from a room in the office. It is the perfect software to store all the documents for your transactions.

Cons: The only thing that we are finding that we dislike is that you cannot send a document for electronic signature to one email for several people to sign. Each person has to have a designated email. We are used to being able to use the same email for multiple users for example, Husband and Wife. We are going to work around it though because the Pros outweigh the Cons!

Easy to use!

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that I am able to manage my 100 real estate agents through Dotloop and easily have signatures timestamped and messages through dotloop. Dotloop also is updating all the time to make it a better experience

Cons: The least thing I like about dotloop is not being able to "make a copy" to other admin profiles. This makes things more frustrating!!

Overall: My overall experience with dotloop has been great and I will continue to use dotloop as needed.

E Signatures and tracking

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I am easily able to have clients sign electronically and have documentation! I love that nothing ever really deletes and it is a safe way for clients and tracking files! Easy to use and share between people.

Cons: The least thing I like about dotloop is the mobile app functions are different than the laptop/website version. I feel that I have more control over the website on a laptop instead of the mobile app.

I love DOTLOOP! IT's the easiest thing out there that I know of to use for documents!

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, app allows me to use on phone when needed, clients can figure it out pretty quickly so it makes my life easier.

Could Be So Much Better

Mar 21, 2018
2/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to use. Site is clean and organized. Customer service is helpful 90% of the time. That's basically all the nice things I have to say.

Cons: Site could be so much better with some major attention to detail. Little things are so tedious and frustrating that it becomes a pain you have to live with. When submitted documents to review, even if you only select one, all documents you have edited will be submitted, regardless if you are actually finished editing the document or not. When you select a folder to submit to review, it still asks you which folder you want to submit to review if there are more than one folder. Submit to review button needs to be much bigger so agents don't think they have to share the folder with staff (this creates a whole new loop which confuses agents). I could go on and on, but this is the only document storage site our company permits us to use, so we have to make the best of it.

Capterra loader

A great way to organize, share, and edit documents for real estate

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: DotLoop is incredibly intuitive and user-friendly. When you create a new loop, it essentially walks you through what documents are needed for every stage of a transaction.

Cons: There were times when I was unable to close loops that were completed and I could not figure out why.

Overall: Connectivity with other agents, quick and easy way to store, organize and edit documents.

Dotloop

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use and sign contracts within the site or app. Love dotloop

Cons: No cons. I've used other e-sign platforms and I like dotloop the best.

Dotloop Rocks!!

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely user friendly and convenient. Amazing time saver

Cons: There is very little that I dislike about this software

Great for storing docs all in one place!

Mar 20, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: You can view, print, and add to your file. Sending docs to another party is easy and fast!

Cons: Sometimes you have to change your printing options to get your docs to print.

Overall: Some agents in our office occasionally use this program to send in missing docs for the office file. Usually it goes quite well, but there are times where we have to readjust the printing options to get a hard copy to print.

Capterra loader

DotLoop is reliable and easy way to complete real estate transactions at a distance

Mar 22, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you have learned how to use DotLoop it is easy to use in future documents. It is very secure and fairly quick.

Cons: It takes a little bit of time to learn how to use DotLoop as a real estate agent. Making changes to documents requires a little bit of a learning curve until you understand how it works. Then it is pretty easy. Also, if you are working with a couple who share the same email address, they both cannot sign a contract as it requires separate email addresses for each signature.

Overall: It provides for secure real estate transactions at a distance. It also tracks all changes to any document and keeps all documents for a transaction in the same file or "loop."

The only all in one real estate transaction management system.

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can edit documents, share them for esignatures, and manage tasks all in one place. They also have integrations with many other real estate companies (CRM, finance, etc.)

Cons: I wish there was an agent product that allowed me to brand my account but that feature is only available at the Team or Office level currently.

Capterra loader

Great E-Signing Software for Bigger Companies

Jan 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dotloop makes the e-signing process painless for every side of a deal. I've used DotLoop over 10 times for conducting Real Estate transactions and almost always receive my shared documents back without any questions.

Cons: Sharing a document can become confusing if you're involving multiple users. It can also become difficult it you need to make a change to a document after you've shared, but before anyone has signed. It would be nice to retract shared documents if needed. Lastly, the cost of Dotloop is extremely high for a small brokerage such as ourselves with only 4 agents.

Overall: Great software for larger companies but leaves the little guy out of their picture.

Can't Rise When Stooping

Oct 30, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: Dotloop is widely used by real estate agents, so they all are familiar with the same software.

Cons: 1. That it's owned by a company that is my competitor, not my ally, and that has access to all my real estate activity when I use it.

2. That it doesn't allow notes or edits to forms on the fly without being a paid member.

3. That it doesn't automatically append .pdf copies of forms when documents are shared.

4. It is tedious and repetitive to create "loops" of data, adding users, and so on. I strongly prefer Backagent for this type of document tracking.

Overall: I got on board with this product when it first came to my large metro area. I used it substantially for a while, until it was acquired by Zillow, a company that directly competes with agents, takes agent data and then sells it back to agents, and other things I find unsavory. I still interact with it regularly due to other agents who use it, but I strongly dislike it, both for its usability and for moral reasons.

My Experience with DotLoop

Jan 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The electronic signature function is great. My clients have found it very easy to use, even the first time. I rarely receive questions about signing, etc. It also electronically keeps all my files in the same place as I often refer back to my previous clients for various reasons.

Cons: It is very confusing when I am working with another agent who has DotLoop. They end up sending me a file and then I am in their Loop. It gets a little cumbersome when we both have Loops and want to keep everything in our own Loop.

Overall: It has allowed me to expedite my offers very quickly. Unless I have a client who does not use a computer, I have used it for all my paperwork.

ALWAYS AN ISSUE WITH DOTLOOP

Mar 28, 2018
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

Cons: Customer service takes too long to answer, on holidays they close at 5pm - real estate is a 24/7 business. Do you think all issues will take place before 5pm? I have to use this software for KW oversight reasons, otherwise, I would stay as far away from it as I possibly could. Too many problems with clients not being able to "adopt and Sign" Always some issue or another-I hate this Product as do most agents who refuse to use it. It's browser specific which is yet another problem

Dotloop has made life as a Realtor much easier, you are able to get thing singed and track it.

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very convenient and client friendly, ease of use it great and everything is clear to the user a great product.

Cons: There is not a lot of bad things with this program, I think if I had a con it would be sharing with other agents that don't use the program

I have used dotloop to sign legal documents, I had a great experience since it is so easy and fast

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: What I liked most was the ease with which it is navigated, the app/program takes you from start to finish and actually tells you what to do. IT is such an easy app to use, I absolutely loved it

Cons: I honestly did not have one thing I didnt like or liked least, this is a five star app! I would like to congratulate the creators of this program as it is easy to use, fast, efficient and I loved it!

Overall: Time saving and efficient, easy to use

Capterra loader

One of the best

Apr 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Document management for transactions is feature rich

Good esign

Mobile app

Wide adoption

Cons: Esign is less good than DocuSign

Management works great but is tricky to learn

Owned by Zillow

Capterra loader

Makes Transactions & Signatures So Easy

Aug 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Our agent used dotloop for selling our home and it made the process so easy. We didn't have to make appointments just to sign documents and if changes were needed it could signed and revised in minutes.

Cons: I haven't run into any cons as of yet, but only used it a few times.

This is a horrible program

Feb 05, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Cant type the letter "s" into the forms consistently. It doesn't do MLS connect. It is NOT user friendly. This POS doesn't even remember my own information after I login. HORRIBLE program.

I have been using this for over a year and its a complete disaster. I was hoping they would improve this program over the course of time... It didn't happen

Overall: none at all

Dotloop Doesn't Live Up

Jan 03, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The fact that it has a mobile app was the only positive.

Cons: The software didn't do what it was supposed to. There's no connectivity to the MLS and the agents all found it difficult to navigate and a time waster when compared with Authentisign and other tools. During our onboarding process, the liason we were assigned was so bad we had to request another one as things would take weeks to complete.

Overall: Our experience with the software was terrible and the support and management were even worse.

Helpful

Jun 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really love how everything I need is all in one loop and my Broker can access it to help me with my paper work when needed.

Cons: It's pretty complicated without training. I wish it was a little simpler, but the more I use it the better I get.

Overall: I benefit from having everything in one place and having the advantage of my Broker being able to overlook my documents.

Needs some work

Jan 30, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the concept, the ability to easily share documents .

Cons: Archiving and archiving and archiving. Inability to delete documents. Documents just piling up and unable to delete.

Overall: Very easy to share, makes sharing and signing efficient. Seems easy to use, but can become overwhelming to locate documents and accidentally uploading the wrong thing and unable to delete.

Bad Software, Not Efficient, Horrible Customer Service

Feb 21, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: I highly recommend using a different software. Dotloop promises a lot, but performs horribly. Customer service and account Rep Ana Fleisher not willing to work with me around contract.

Cons: Everything. I was told I can share any and all documents with anyone involved in a transaction. However, important documents such as inspection reports and appraisal reports are too large of files to be shared. Second, the electronic signature portion is very cumbersome and time consuming. Docusign is a much better software. Third, their customer service is awful! It takes days to respond, if they even do respond. They only care about their bottom dollar, and not the client. Fourth, because the software is so bad, agents on my team have invested in their own software because of how much they do not like Dotloop.

Dotloop is terrible!

Feb 03, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: A place to manage your transaction Good organization of data and documents Has an app that can be downloaded to phone or tablet Information in cloud can be accessed by team members anytime Clients can log in for copies of documents

Cons: Account is held hostile-whatever you download on dotloop stays there forever User has no control -You can't delete duplicate files Information entered is not safe- might be shared with affiliates Customer service is bad, unavailable on the weekends when most of us work Price should be free I wouldn't recommend it.

Great to manage documents

Aug 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using this product for a couple of month. Very good at keeping all documents and sharing to different people.

Cons: No cons for now. It is a easy tool to manage documents. I should stay that way. Maybe it would be good if it has notification when someone change a document.

Great tool!

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Using dotloop, has helped make things for us much easier and more organized. We like having all the documents available in one place and able to send them out.

Cons: There is a lot to go through and learn so it may take some time to catch on, but the tool is a great help.

Love dotloop!

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use and if i ever had a problem support was available.

Cons: Very expensive! Have found other softwares that are cheaper and reliable!

Dotloop

Dec 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: It's very easy to use and the design is pleasing.

Cons: The inbox should be more easily accessible