dotloop

dotloop

3.5 / 5 28 reviews

Who Uses This Software?

Real estate brokers, agents, and teams.


Average Ratings

28 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • dotloop
  • www.dotloop.com
  • Founded 2009
  • United States

About dotloop

Dotloop is the leading online transaction and productivity optimization platform in real estate. Dotloop reduces complexity by replacing separate form creation, e-sign, and transaction management systems with a single end-to-end solution and drives growth by helping real estate professionals streamline their businesses with workflow automation and real-time visibility into transactions. Each year, millions of agents, brokers, and clients trust dotloop to get deals done.


dotloop Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management
  • Accounting
  • Appointment Scheduling
  • Commission Management
  • Contract Management
  • Critical Date Alerts
  • CRM
  • Document Templates
  • Electronic Signature
  • File Sharing
  • Task Management
  • Transaction Review
  • Anonymity Management
  • Auditing
  • Collaboration
  • Data Protection
  • Data Storage Management
  • Document Tagging
  • Due Diligence Management
  • Procurement Management
  • Project Management
  • Role-Based Permissions
  • Secure Preview

dotloop Reviews Recently Reviewed!


Helpful

Jun 06, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really love how everything I need is all in one loop and my Broker can access it to help me with my paper work when needed.

Cons: It's pretty complicated without training. I wish it was a little simpler, but the more I use it the better I get.

Overall: I benefit from having everything in one place and having the advantage of my Broker being able to overlook my documents.

Easy Peasy

May 15, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We could not have managed the sale and purchase of our properties without this software. Dotloop allowed us to expedite a process that would have been much to slow to meet our incredibly strict timeline. Thanks to Dotloop, signing documents and keeping everyone organized and on the same page was a breeze!

Cons: There was a weird message at the end that wasn't easy to determine if it was part of the process or not. I clicked on it several times not realizing I didn't have to and ended up down some rabbit holes I wasn't prepared for.

Easiest electronic signing system

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easiest electronic signature and file signing system that I have used so far. I have used multiple different softwares and have found this to be my preference.

Cons: Sometimes the software will put the signature box that should not be signed in a person's signing responsibility but it is not often this occurs. small glitch.

I use this to manage and maintain real estate transactions for multiple real estate agents.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that everything is organized by loops and that you can auto populate information just by filling out a form and it fills out the information for you so you don't need to go in and do it yourself. I like the convenience of having it done for you and notifying you when something has been signed. I also like that you can upload templates so that you can fill out the information in DotLoop rather than in a PDF.

Cons: I don't like that when you are an admin for your company that everyone else that is an admin receives the signed document and I don't like that you can't opt out of certain agents signed documents when they are completed. I wish there was also an easier way to transfer your loops with all of your paperwork to one account to another.

Overall: Getting signed contract documents quick and efficiently.

NOT AN EFFECTIVE CRM!!

Apr 24, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It had a few features that were nice for a Real Estate Team but it very clunky and had more steps than we felt necessary!!

Cons: We did not find it user friendly for our agents. Too many steps to complete certain tasks... We found other systems to be much more agent friendly.

Used this as a homebuyer

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The system was easy to use and was intuitive. When purchasing a home it was easy to see what check point was next, where to sign, where to initial and more. I found the platform to be easily used on both my phone and laptop.

Cons: There were a few mishaps which completing one document but that was it. My realtor was able to jump in and mitigate the issue with ease.

I've used it from both sides and its great!

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how easy it is to share everything with clients and anyone involved in a transaction. It is an easy way to keep each listing organzied and all the documents together. It is easy to fill out forms and share with everyone who may need to see the documents. Very easy to collaborate and get things done!

Cons: There are some things such as adding in initial spots that I have had some trouble figuring out. I have not had a chance to reach out to customer support on this.

ALWAYS AN ISSUE WITH DOTLOOP

Mar 28, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Cons: Customer service takes too long to answer, on holidays they close at 5pm - real estate is a 24/7 business. Do you think all issues will take place before 5pm? I have to use this software for KW oversight reasons, otherwise, I would stay as far away from it as I possibly could. Too many problems with clients not being able to "adopt and Sign" Always some issue or another-I hate this Product as do most agents who refuse to use it. It's browser specific which is yet another problem

Great tool!

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Using dotloop, has helped make things for us much easier and more organized. We like having all the documents available in one place and able to send them out.

Cons: There is a lot to go through and learn so it may take some time to catch on, but the tool is a great help.

Capterra-loader

DotLoop is reliable and easy way to complete real estate transactions at a distance

Mar 22, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you have learned how to use DotLoop it is easy to use in future documents. It is very secure and fairly quick.

Cons: It takes a little bit of time to learn how to use DotLoop as a real estate agent. Making changes to documents requires a little bit of a learning curve until you understand how it works. Then it is pretty easy. Also, if you are working with a couple who share the same email address, they both cannot sign a contract as it requires separate email addresses for each signature.

Overall: It provides for secure real estate transactions at a distance. It also tracks all changes to any document and keeps all documents for a transaction in the same file or "loop."

Could Be So Much Better

Mar 21, 2018
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to use. Site is clean and organized. Customer service is helpful 90% of the time. That's basically all the nice things I have to say.

Cons: Site could be so much better with some major attention to detail. Little things are so tedious and frustrating that it becomes a pain you have to live with. When submitted documents to review, even if you only select one, all documents you have edited will be submitted, regardless if you are actually finished editing the document or not. When you select a folder to submit to review, it still asks you which folder you want to submit to review if there are more than one folder. Submit to review button needs to be much bigger so agents don't think they have to share the folder with staff (this creates a whole new loop which confuses agents). I could go on and on, but this is the only document storage site our company permits us to use, so we have to make the best of it.

Could Not do business with out it

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about Dot Loop is the ease of use. I can add a signature to a document, send it to a client via email, they can e-sign and send it right back. It cuts down time between transaction delays due to documents needing to be signed

Cons: There is no was to archive a document out of your loop unless you have admin access so some folders you have unnecessary documents that you dont need. I would also like to be able to sort my loops and if I archive a loop that it goes away and doesnt show up in active loops

Overall: Could not do business with out this software!!

Bad Software, Not Efficient, Horrible Customer Service

Feb 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: I highly recommend using a different software. Dotloop promises a lot, but performs horribly. Customer service and account Rep Ana Fleisher not willing to work with me around contract.

Cons: Everything. I was told I can share any and all documents with anyone involved in a transaction. However, important documents such as inspection reports and appraisal reports are too large of files to be shared. Second, the electronic signature portion is very cumbersome and time consuming. Docusign is a much better software. Third, their customer service is awful! It takes days to respond, if they even do respond. They only care about their bottom dollar, and not the client. Fourth, because the software is so bad, agents on my team have invested in their own software because of how much they do not like Dotloop.

Dotloop has made life as a Realtor much easier, you are able to get thing singed and track it.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very convenient and client friendly, ease of use it great and everything is clear to the user a great product.

Cons: There is not a lot of bad things with this program, I think if I had a con it would be sharing with other agents that don't use the program

This is a horrible program

Feb 05, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Cant type the letter "s" into the forms consistently. It doesn't do MLS connect. It is NOT user friendly. This POS doesn't even remember my own information after I login. HORRIBLE program.
I have been using this for over a year and its a complete disaster. I was hoping they would improve this program over the course of time... It didn't happen

Overall: none at all

Dotloop is terrible!

Feb 03, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: A place to manage your transaction Good organization of data and documents Has an app that can be downloaded to phone or tablet Information in cloud can be accessed by team members anytime Clients can log in for copies of documents

Cons: Account is held hostile-whatever you download on dotloop stays there forever User has no control -You can't delete duplicate files Information entered is not safe- might be shared with affiliates Customer service is bad, unavailable on the weekends when most of us work Price should be free I wouldn't recommend it.

Excellent for storage and sharing

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I appreciate the extensive training manual and feel the system is easy to learn and use.

Pros: Dotloop helps me keep my documents organized. There is a lot of paperwork involved in property management, and dotloop is perfect for streamlining our processes of collecting signatures and organizing files.

Cons: My only complaint is the inability to permanently delete documents or loops. While I understand the idea of 'better safe than sorry', archiving loops doesn't make them disappear from searches, which can clutter things up, especially if a property or loop has been taken over by another agent.

Not user friendly for client

Dec 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: No

Pros: Keeps file for future tax records. Keeps every file in individual loops. Allows common used forms to download.

Cons: Have to remember name of each file and can¿t remove unfinished files. Can only use forms company downloads.

Useful but Cumbersome to Use

Nov 22, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Document storage, task list management-assignments, dates; Pulls data from google; can edit easily enough

Cons: Not easy to email documents out- have to "share". Does not have a Withdrawn or Contract Terminated status features

Overall: Document/Transaction management

The only all in one real estate transaction management system.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can edit documents, share them for esignatures, and manage tasks all in one place. They also have integrations with many other real estate companies (CRM, finance, etc.)

Cons: I wish there was an agent product that allowed me to brand my account but that feature is only available at the Team or Office level currently.

I love DOTLOOP! IT's the easiest thing out there that I know of to use for documents!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, app allows me to use on phone when needed, clients can figure it out pretty quickly so it makes my life easier.

Poor fit. Poor customer support

Jan 31, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I was told they had a customer base outside of real estate. I had a good experience using it for a recent real estate deal and wanted to use their e-signature features in my non-real estate company. They required a 1-year contract with upfront monthly payment. Once we trained our staff and tried some dummy transactions it became clear in the emails that customers would see, that dotloop had several paragraphs routing their system and mentioned the real estate industry three times. We are not real estate. So I asked them, not to change their marketing text in the emails, just to toggle off the words real estate. They refused to do so. Charged us 2 months of service yet we never used it. We are disputing. Amazing the parent, Zillow, would permit this heavy-handed lock-them-in approach, not make the minor changes requested, and if not willing to change at least refund the 2 payments. No refund, no apology, no good customer relations strategy.

Pros: I liked the system for a real estate deal I used it for.

Cons: Cumbersome to upload documents.

Recommendations to other buyers: Don't buy it if not in real estate.

Streamlined All Aspects of Our Business

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ability for the agents and the staff to be looking in the same place for the same information.

Cons: dotloop is still new enough that they haven't been able to think through every nook and cranny of the real estate business. However, they are doing a phenomenal job of being at the leading edge...and I look forward to what they'll grow into.

Overall: We have used dotloop for about 3 years and more recently integrated some of our office processes into the loops. Now our agents can see (real-time) what our administrative staff is doing in the loop, through the use of workflow statuses and task lists.

Recommendations to other buyers: I have not found any transactional management tool that even comes close to matching dotloop.

Vendor Response

by dotloop on December 07, 2016

Thanks for the review, Anna!

Streamline Documents

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Great way to streamline client documents keeping access portable and accessible to other users. Easy to use with email and easy to share documents with others.

Vendor Response

by dotloop on December 05, 2016

Bette, Thanks so much for your review and for using dotloop! Let us know if there's anything we can do for you. -Greg dotloop

A great way to keep all people involved in 1 place to get signatures

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really like that Dot Loop makes it easy to pass documents around to clients, sellers, other agents, to get signatures quickly and securely.

Easy to use.

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So much better than trying to use the full site on my phone. It makes it easy to do contracts on the go! No more waiting to get back to the office. Seal the deal!

Pros: Great for real estate contracts

Cons: None right now for me!

Recommendations to other buyers: Do it. It's a way to get your contracts on the go.

Great for my brokerage

Jan 29, 2014
5/5
Overall

Comments: Just signed up for dotloop 3 months ago. Needed a way to run my business better. Dotloop came in and trained all my staff and within a day we were doing all of our transactions online saving a lot of precious time.

Pros: It's easy to learn. Love having esignatures, forms, compliance, file storage all together. Agents love it.

Cons: Need the mobile app yesterday!

Mar 28, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money