dotloop

dotloop

4.5 / 5 9 reviews

Who Uses This Software?

Brokers, agents and all real estate professionals


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Business Hours

Vendor Details

  • dotloop
  • www.dotloop.com
  • Founded 2009
  • United States

About dotloop

Dotloop is the leading online transaction and productivity optimization platform in real estate. Dotloop reduces complexity by replacing separate form creation, e-sign, and transaction management systems with a single end-to-end solution and drives growth by helping real estate professionals streamline their businesses with workflow automation and real-time visibility into transactions. Each year, millions of agents, brokers, and clients trust dotloop to get deals done.


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dotloop Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management
  • Anonymity Management
  • Auditing
  • Collaboration
  • Data Protection
  • Data Storage Management
  • Document Tagging
  • Due Diligence Management
  • Procurement Management
  • Project Management
  • Role-Based Permissions
  • Secure Preview

dotloop Reviews Recently Reviewed!

All I Can Say Is Just Okay

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's relatively easy to use, and as long as you use it every day or very frequently, it's not hard to remember how to use it

Cons: The submit for review button is ENTIRELY too small, agents think they need to share their documents with the administration, instead of submitting it to review. You can't move documents from one folder to the other, if you upload it to the wrong folder. You just have to upload it again. If you have the feature to move docs, you should be able to move them to any folder. When I want to submit only a few docs to review, I don't have the option of picking and choosing what goes to review and what doesn't. It automatically submits all the documents that haven't been reviewed, even if I'm not finished editing them.

The only all in one real estate transaction management system.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can edit documents, share them for esignatures, and manage tasks all in one place. They also have integrations with many other real estate companies (CRM, finance, etc.)

Cons: I wish there was an agent product that allowed me to brand my account but that feature is only available at the Team or Office level currently.

I love DOTLOOP! IT's the easiest thing out there that I know of to use for documents!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, app allows me to use on phone when needed, clients can figure it out pretty quickly so it makes my life easier.

Poor fit. Poor customer support

Jan 31, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I was told they had a customer base outside of real estate. I had a good experience using it for a recent real estate deal and wanted to use their e-signature features in my non-real estate company. They required a 1-year contract with upfront monthly payment. Once we trained our staff and tried some dummy transactions it became clear in the emails that customers would see, that dotloop had several paragraphs routing their system and mentioned the real estate industry three times. We are not real estate. So I asked them, not to change their marketing text in the emails, just to toggle off the words real estate. They refused to do so. Charged us 2 months of service yet we never used it. We are disputing. Amazing the parent, Zillow, would permit this heavy-handed lock-them-in approach, not make the minor changes requested, and if not willing to change at least refund the 2 payments. No refund, no apology, no good customer relations strategy.

Pros: I liked the system for a real estate deal I used it for.

Cons: Cumbersome to upload documents.

Recommendations to other buyers: Don't buy it if not in real estate.

Streamlined All Aspects of Our Business

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ability for the agents and the staff to be looking in the same place for the same information.

Cons: dotloop is still new enough that they haven't been able to think through every nook and cranny of the real estate business. However, they are doing a phenomenal job of being at the leading edge...and I look forward to what they'll grow into.

Overall: We have used dotloop for about 3 years and more recently integrated some of our office processes into the loops. Now our agents can see (real-time) what our administrative staff is doing in the loop, through the use of workflow statuses and task lists.

Recommendations to other buyers: I have not found any transactional management tool that even comes close to matching dotloop.

Vendor Response

by dotloop on December 07, 2016

Thanks for the review, Anna!

Streamline Documents

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Great way to streamline client documents keeping access portable and accessible to other users. Easy to use with email and easy to share documents with others.

Vendor Response

by dotloop on December 05, 2016

Bette, Thanks so much for your review and for using dotloop! Let us know if there's anything we can do for you. -Greg dotloop

A great way to keep all people involved in 1 place to get signatures

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really like that Dot Loop makes it easy to pass documents around to clients, sellers, other agents, to get signatures quickly and securely.

Easy to use.

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So much better than trying to use the full site on my phone. It makes it easy to do contracts on the go! No more waiting to get back to the office. Seal the deal!

Pros: Great for real estate contracts

Cons: None right now for me!

Recommendations to other buyers: Do it. It's a way to get your contracts on the go.

Great for my brokerage

Jan 29, 2014
5/5
Overall

Comments: Just signed up for dotloop 3 months ago. Needed a way to run my business better. Dotloop came in and trained all my staff and within a day we were doing all of our transactions online saving a lot of precious time.

Pros: It's easy to learn. Love having esignatures, forms, compliance, file storage all together. Agents love it.

Cons: Need the mobile app yesterday!