# Page 6 | dotloop Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is dotloop the right Real Estate Transaction Management solution for you? Explore 673 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136372/dotloop/reviews

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dotloop

4.7 (673)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 6 - Reviews of dotloop

## Showing most helpful reviews

Showing 126-150 of 673 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EC

Emily C.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "Absolutely worth it."

September 20, 2023

5.0

Pros

DocuSign, management keeping everyone in the loop.

Cons

A bit too expensive if you don't use it daily

Review Source

JD

Jonathan D.  
Realtor Salesperson  
Real Estate  
Used the software for: 1-2 years

### "Wouldn't do this without it!"

October 6, 2021

5.0

I love it! At first I wanted to use paper, good old fashioned contracts, but after one use I switched almost all my deals to dotloop.

Pros

I think what I like best is the ease of use. In 20 minutes I can have an offer ready to go, and they can have it reviewed, signed, sent back and off to the listing realtor in less than an hour easily. AND all this can be done from my office. It eliminates the need to keep them at the listing or to meet at a coffee shop afterward. Everyone can work from the comfort of their home on video or phone, and all signatures done in a click.

Cons

Sometimes I find editing certain forms is a bit clunky.

Review Source

JT

Johnny T.  
Real Estate Associate  
Real Estate  
Used the software for: 2+ years

### "Productivity and support"

July 28, 2023

5.0

Once you get to navigate through the system. It gets easier and faster to create your loop and send it right to the email of the people involved in the transaction

Pros

Dotloop is product easy to use. It makes business more productive and it has a great customer support

Cons

For new user it may look complex, but all what it needs is hands on training and a local support team, as well the dotloop support team. Furthermore, there is chat that it can be a great help as well through dotloop/support

Review Source

GB

Gina B.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "It's Okay...."

September 17, 2020

3.0

I has to use this software while I was on a team. I was happy when I left the team and didn't have to use this any longer. I'm sure it's a good program, just not to my liking. I had to figure out how to use other programs of this type, and this one I just couldn't get it right.

Pros

dotloop does allow for file sharing, but I found it to be just a little confusing. I just never really got the hang of it. I like other programs much better.

Cons

To me, dotloop was way too confusing. I don't like this software since I found it not to be very user friendly. I know that other people I have worked with like this software, but I could never quite fully figure it out. Not in my top 10.....

Review Source

Response from dotloop

September 22, 2020

Hi Gina, thanks for taking the time to share your feedback regarding dotloop. I'm sorry to hear that you did not have the best experience in using our software. I know there's a learning curve whenever people switch to a new product. With that in mind, I'm curious, did you go through any of our on-boarding videos? Thanks, Nick Wright Customer Marketing Manager

Sherri N.  
Real Estate Agent  
Real Estate  
Used the software for: 2+ years

### "Amazing Dotloop"

November 5, 2019

5.0

Fantastic! Really like this software and how easy it is to share documents with other parties.

Pros

Ease of use, functionality, and archiving ability. Very easy to use once I learned the basic concepts. Pulling in documents to my loops were very easy, the autofill options were great, and the back and forth between documents and also between loops took minimal effort.

Cons

Only con I can think of is that most other agents seem to use Docusign, and so when I would send them something through Dotloop, even as a PDF, there seemed to be complications on their end. Not sure why but I would often have to end up downloading the file and emailing it. As Keller Williams agents, we don't pay to use this software as that's paid by corporate. Not sure what the cost is that an average user pays.

Review Source

AP

Ali P.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Dotloop is a must have for Real Estate Agent/Teams"

June 3, 2021

4.0

Overall all, once you get used to the software it is very effective.

Pros

Easy to upload documents and edit them to fill in or customize signatures, dates, initials, text boxes, check marks. Easy to share documents as well.

Cons

Must use one email per person for signature. Other software allow multiple users to sign per email address.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Reason for choosing dotloop

easier to use

Review Source

DP

Donald P.  
Broker  
Real Estate  
Used the software for: 1-2 years

### "Dotloop, the better option"

March 28, 2024

5.0

Pros

Dotloop takes the extra step in organizing your documents under different "Loops." This helps you stay on task and creates more organization. Plus, they now sync with the MLS.

Cons

Sometimes, clients have trouble finding the email to E-sign because it goes to their SPAM folder. So you just have to give your clients the heads up to look there.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

More organization and still very easy to use.

Review Source

JS

Jenifer S.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Love it but don't like that Zillow owns it :("

May 19, 2021

5.0

It's been great other than the Zillow buyout.

Pros

I love almost everything about it - there are quite a few features that would be nice to add, but overall it's my favorite

Cons

The thing I like least is that Zillow owns it now. Everyone in my company is leaving DotLoop because of the conflict of interest and the way Zillow has stabbed us in the back as agents. Concerned that our customer's data is no longer private and they are discouraging our clients from using us as professionals. For that reason, I don't know how long I will stay with it. :(

Reason for choosing dotloop

Brokerage provided it to us.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Keller Williams was providing it to all of their 100,000+ agents until Zillow bought it.

Review Source

PD

Phyllis D.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "Dotloop makes it easy to have clients all over the country!"

June 21, 2019

4.0

I am able to conduct real estate transactions with ease electronically which cuts my time down from printing out, getting signatures, faxing or delivering documents, etc. The time saved is worth everything! Dotloop gives me more options of use than zipform and is much easier to use. I am also able to take another agent's document and easily edit it in dotloop as a PDF.

Pros

Dotloop is very user-friendly and has almost every feature needed to handle real estate transactions from start to finish.

Cons

The least favorite thing is that when executing a Residential real estate contract, the last agent needs to insert the execution date, or the last date the contract is signed. Dotloop doesn't let the realtor make changes without wiping out signatures. This One item Only needs to have edit capabilities for the realtor OR it should automatically enter the execution date as the date the last party signature is input. This slows down the process GREATLY and takes out the electronic factor because the realtor has to save the final copy as a PDF, write in the execution date, and upload as another PDF - before sending to title, lending, clients, etc. - Filling in this date before final signature does not work because signature timing rarely coincides.

Review Source

MB

Mark B.  
Team Leader  
Real Estate  
Used the software for: 2+ years

### "DotLoop enhances our production"

August 31, 2022

5.0

Pros

We've been using it for 9 years and it has made our transaction process easy and streamlined. The ability to pull current listing information from the MLS to a buyer loop is fabulous.

Cons

The color scheme could use some choices.

Review Source

HR

Heidi R.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "#Dotlooplover"

November 19, 2021

5.0

Fantastic. I have been a user for over 3 years

Pros

This software is user friendly (on both ends).

Cons

management of incoming "loops" when other buyer agents are submitting offers through the loop on my listings (probably something I just need to learn)

Review Source

CM

Catherine M.  
Broker Associate  
Real Estate  
Used the software for: Less than 6 months

### "Critical to My Real Estate Business"

August 9, 2022

5.0

It can be a great organizer if you make use of its many features.

Pros

Changed real estate brokerages. Came over with lots of transactions from former brokerage. Am on my own to learn. Had to jump right in and start importing old transactions and create new ones. No in-office help. Had to depend on the dotloop online support which is excellent and got me over some major hurdles. Am on my second week and holding my own. Would probably be confusing to someone with little or no computer experience. In my experience, however, most new brokers already have computer basics which, with the help of dotloop online support, should get them through if they, like me, are on their own.

Cons

Many of my older clients use the same email address with their spouse. I have not found my way around this. I see why the software does not allow two people on the same signing to use the same email address. However, it can really slow you down while you try to scrape up a new email address for one of the parties so that a document can be executed. If I am not understanding a work-around, apologies to dotloop.

Review Source

GE

Gabe E.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Buggy, limited functionality, bad keybindings with no disable option"

March 7, 2022

1.0

I have not had a single good experience with DotLoop. The software is extremely buggy, limited in its functionality, not mobile friendly, and provides little to no remedy for its poor user experience. The DotLoop team has not been helpful when reporting issues with this bad product.

Pros

The best part of my day is when I'm done using DotLoop.

Cons

DotLoop has its own set of keybindings that overrule any Windows keybindings and there is no way to disable them. Shift+arrow key moves your whole text box instead of moving a highlighting cursor. Better not bump shift while writing in a large text box or your whole field will be deleted without any undo function. Simple things like changing a name of a person are marked as "saved," but left unchanged.

Review Source

NC

Nichele C.  
Associate Broker  
Real Estate  
Used the software for: 2+ years

### "DotLoop "

February 13, 2023

5.0

Working with relocating buyers who are not present to sign in person.

Pros

Ease of use, convenience it provides and having all of my transactions in one place.

Cons

There have been no cons. The software provides avenues for working 24/7.

Review Source

VR

Verified Reviewer  
Senior Communications Manager  
Consumer Goods  
Used the software for: 2+ years

### "Good end-user experience for me"

June 15, 2023

4.0

Pros

dotLoop simplifies the document signing process immensely, especially when it comes to real estate transactions. The platform is intuitive and easy to navigate, even for less tech-savvy users. The ability to review, sign, and share documents electronically eliminates the hassle of handling piles of paperwork, significantly speeding up the closing process.

Cons

However, dotLoop does have its drawbacks. There can be occasional glitches with the software, particularly when loading large documents. Moreover, for infrequent users, the number of features can seem overwhelming, leading to a somewhat steep learning curve. Lastly, while support materials are provided, live customer support responsiveness could be improved for more efficient issue resolution.

Review Source

DB

Dina B.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "Loop Lover?"

May 26, 2021

4.0

Frustrating to learn the loop process from the beginning. Others creating loops that did not link to mine (because they named it slightly different)

Pros

Pretty easy to be able to email to the loop. Once learned and sharing loops with other users in the dotloop family. Keeping everything in one place!

Cons

Original documents once signed are the originals. It doesnt keep the copy for you, so when you have a slight change, it erases signatures and then you amke the change and email back out. Would be nice to keep that and still be able to work on your drafts

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Swithced brokers

Review Source

SL

Sheila L.  
Real Estate Agent  
Real Estate  
Used the software for: 2+ years

### "Dotloop"

July 10, 2023

5.0

I have been using dotloop for 6 years now. I have also used a competitors e-sig app of which I think dotloop is more user friendly

Pros

Very easy to create, upload and manage documents

Cons

That the only way to delete a document if you pull an incorrect one is to archive it

Review Source

VR

Verified Reviewer  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Clunky and Cumbersome"

November 5, 2019

3.0

It serves as a document signing and management platform, but seems expressly made for people without technical proficiency, lacking advanced features for people who are more computer literate or generally tech savvy. Great for the user that often has difficulty with technology, not so great for advanced users.

Pros

The best feature of dotloop is that it provides the functionality it intends to, which is to serve as a digital signing and document management platform.

Cons

The interface is incredibly cumbersome, and highly inefficient for regular users. For many regular functions there is no way to perform them quickly, which can take unnecessary time for longer or more detailed documents.

Review Source

Response from dotloop

November 6, 2019

Thank you for taking the time to share your honest feedback. We're sorry to hear that you find our product to be challenging to use. We'll take your feedback in consideration as we strive to continue to improve the product.

LH

Lisa H.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Looped with Dotloop"

February 21, 2022

5.0

Exceptional!!!

Pros

I love everything about this company, platform, and customer service.

Cons

I don't have any qualms with dotloop. Very easy to use.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Ease and pricing of Dotloop

Review Source

DR

Dalit R.  
Real Estate Agent  
Real Estate  
Used the software for: 2+ years

### "Dotloop"

March 29, 2023

5.0

Very good

Pros

Very easy to use. Simplifies my work and help the transactions to run smooth in real time

Cons

i like everything with Dotloop so i don't have any cons so far

Review Source

TH

Tammy H.  
Broker/Realtor  
Real Estate  
Used the software for: 2+ years

### "Ease of Use"

April 27, 2023

5.0

I enjoy Dotloop because it's affordable and easy to use.

Pros

The ease of use especially when you are technology challenged.

Cons

No complaints at this time. I like dotloop over docusign.

Review Source

AL

Ashley L.  
Transaction Coordinator  
Real Estate  
Used the software for: 2+ years

### "DotloopLiterally saves my life during deals ! "

May 20, 2021

5.0

Dotloop is honestly a must have if you're in the Real Estate Industry. Having access to all board addendums and documents, sharing across the board with all parties, Dotloop is literally an all around go to for transaction organization.

Pros

Dotloop hold all documents needed to have the perfect transaction with your Client and your team. You are able to colllaborate with documents where everyone can receive notification of signatures. As well once the deal is over you can move into a closed loop where you can always access your previous deals.

Cons

I do not like that if you share a document in the loop with another agent that is not on your team they have access to see your clients information and some documents they are privy to if snooping.

Review Source

Len N.  
Owner  
Real Estate  
Used the software for: 2+ years

### "DotLoop - An easy transaction management system"

May 25, 2021

5.0

Its been easy to use with very little complaints form customers

Pros

The form filling is simple, editing current forms and uploaded pdf's are pretty simple. Adding signatures where needed is also pretty simple

Cons

I don't like that is it owned by Zillow. I do wish I could set it up to auto send to a 3rd party once all signatures have been completed.

Review Source

SM

Stacie M.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "User friendly and never messes up!"

May 12, 2021

5.0

This is the only signing platform I have used that does not randomly delete signatures and not load pages. It is super user friendly and has everything I need for my clients

Pros

Platform is very user-friendly for both myself and my clients, I have not had 1 client have a hard time logging in or signing

Cons

Nothing! I wouldn’t request any changes in the software it really works well for my business

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Company-wide change

Review Source

KB

Kathryn B.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "Very clunky software"

March 5, 2020

3.0

This is a computerized solution to a paperwork issue....unfortunately the designers do not understand the Real Estate business which varies throughout the country. California is probably the most document-heavy transaction process in the US. You'd think they'd design a system that would work in CA because then it will work for all of the other states.

Pros

I don't have to copy pages of documents for a physical file.

Cons

Can only enter one item per category. But in Real Estate we may have 5 or 6 amendments, 3 contingency removals, etc. In this system, you enter Contingency #1. Then when you have Contingency #2, you must join 1 and 2 together in your computer and then load this new scan which eliminates the earlier submission. How stupid? Why not allow more than one item to be submitted in any category?

Review Source

Response from dotloop

March 9, 2020

Hi Kathryn, thanks for taking the time to share your feedback. We're sorry to hear that you've had a bad experience using dotloop. You can upload as many of any document as needed. When uploading documents, you are not required to add them to an existing placeholder setup by your broker. You can upload the documents directly into the Loop and keep them separate from the other copies. For example, you may upload Contingency #1 and add it to the placeholder. When you need to add Contingency #2, add it to the Loop and do not replace Contingency #1. This way, you can have both contingencies visible in the Loop. Kathryn -- hopefully the above info is helpful. Please call into support if you encounter more issues.

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